Cisco Voice Unity

BUCHAREST, October 2008BUCHAREST, October 2008

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Voice mail gives you the functions of an answering machine without the necessity for having any equipment on your desk. It has the added advantages of better sound quality than with most answering machines, and the system gives your callers the opportunity to ring another extension if they do not wish to leave a message.

Voice Mail - Introduction

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To enroll on Cisco UnityStep 1 - Dial the appropriate number to call Cisco Unity:

• If you are calling Cisco Unity from inside the organization, dial the internal phone number: 6000, orpress message button from you Cisco IP Phone• If you are calling Cisco Unity from outside the organization, dial the external phone number 021.304.1158.

Step 2 - If you dialed the external phone number, press * when Cisco Unity answers.

Step 3 - Enter your ID (usually your phone extension), then press #.Step 4 - If required, enter your Cisco Unity password (default

Password is 2580), then press #.Step 5 - You will be asked to:

•Record your name. •Set a new password.

Enrolling in Unity

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To log on to Cisco UnityStep 1 - Dial the appropriate number to call Cisco Unity:

• If you are calling Cisco Unity from inside the organization, dial the internal phone number: 6000, orpress message button from you Cisco IP Phone• If you are calling Cisco Unity from outside the organization, dial the external phone number 021.304.1158.

Step 2 - If you dialed the external phone number, press * when Cisco Unity answers.

Step 3 - Enter your ID (usually your phone extension), then press #.Step 4 - If required, enter your Cisco Unity password, then press #.

Logging into Unity

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Checking Voice Messages By Phone

To check messagesStep 1 - Log on to Cisco Unity.Step 2 - Press 1 to hear new messages.

Or Press 3 to hear old messages.

Then, press 1 to hear saved messages.

Message WaitingIndicator

When a VoiceMail message arrived, Your Message Waiting Indicator (MWI) will flash until you access your Unity Voice Mail Box with your user access password.

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Deleting Messages By Phone

To delete a messageStep 1 - Log on to Cisco Unity.Step 2 - Press 1 to hear new messages, or

press 3 to review old messages.Step 3 - During or after message playback,

press 3 to delete the message.

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Sending a Voice Message with you Phone

Use the following procedure to send a voice message.

Step 1 - Log on to Cisco UnityStep 2 - Press 2.Step 3 - Follow the Cisco Unity conversation to

address your message. To address the message to a private list, press ## to switch to number entry as necessary.

Step 4 - Press 1 to add another name or list. Step 5 - Press # to send the message

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Replying to a Message by Phone

To reply to a messageStep 1 - After listening to the message,

press 4.Step 2 - Record the message Step 3 - Press # to send the message.Step 4 - Follow the Cisco Unity

conversation to handle the original message.

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Forwarding a Message By Phone

To forward a messageStep 1 - After listening to the message, press 5.Step 2 - Follow the Cisco Unity conversation to

address the forwarded message. To address the message to a private list, press ## to switch to number entry as necessary.

Step 3 - Do one of the following three options: •Press 2 to record an introduction •Press 3 for message options •Press # to forward the message as

is.

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Voice Mail Integration with Outlook - ViewMail

Benefits

• People won’t miss important calls because they are not at their desk’s.• One stop shop for all your messaging needs• You can forward voice messages through e-mail with out having to press 5,6 ,#,M,A,N,T,H,I,S,I,S,H,A,R,D on your Cisco IP phone

ViewMail

Is an application (plugin) that incorporates voicemail into your Microsoft Outlook Client. This is possible due to our Cisco CallManager IP PBX and Cisco Unity Messaging system.

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Checking Voice Messages through Outlook

FROM field indicates “Unity Messaging

System…

In Outlook, ‘Horn’ icon indicates

voicemail message

Paper clip icon indicates an attachment(voicemail is

a .wav attachment)

SUBJECT field indicates

“Message from…” followed by either

the person’s phone number,

name or unidentified caller

Double click on message to open in a separate windows (see next page)

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Checking Voice Messages through Outlook (continued)

At this point you may listen your voice message as follow:

Click the play buttonYour phone will ring out

Pick up the receiver and listen the messageHang up

You can also can listen the message by double-clicking on the .wav file attachment

to play the voicemail message

You may also forward the message

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Sending Voice Messages through Outlook

You may send voice messages through Outlook via Cisco IP Phone:

Type the subject of this Voice Message

Type the name of a person which you what

to send the voice message or use Active

Directory to find it

Click New Voice Message iconUntitled “ViewMail for Outlook” window will open

Press the Record button to record your message (see next page)

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Sending Voice Messages through Outlook (continued)

You may send voice messages through Outlook via Cisco IP Phone:

Press the Record button to record your message

After pressing the Record button the phone will ring out

Pick up the receiver and start speakingYou may stop the recording by clicking the stop button

Also you can hear your message by clicking play button

If you agree with the message you can click

send button to send the message