IPS

14.05.2014 Build Memorable Moments

Presentation ByPrakash Panangala

(Director and Group CMO)

14 May 2014

IPS



What is IPS ?

Internal Pestering Service ?

Internal Policing Service ?Internal Politicking Service ?Internal Postal Service ?Internal Polishing Service ?


What got you here won’t

get you there

Theme

Marshall Goldsmith



Do you want to be

remembered as a cunning

person ?



What do you want people to say….

When you move over ?



Do you want to be seen as a

caring and helpful individual ?



Do you want to be a crusher,

pulverizing peoples motivation ?



If the need to win is the

dominant gene in your success

DNA, then winning too much is a

perverse genetic mutation than

can limit your success.



You may have improved the

content of some one’s idea by 5

percent, but you have reduced

his/her commitment to execute

it by 50 percent.



Avoid passing judgment

instantaneously. You will have

dramatically reduced the hours

you devote to contentious

interfacing.



Cut out needless circumstances

and scathing remarks that make

you think your sharp and witty.



Avoid negative qualifiers “NO”,

“But”, or “However” which

secretly say to everyone, “I’m

right. You’re wrong”.



Avoid telling the world how

smart you are.



There is never anyone in the

other boat. Realize that when

we are angry, we are screaming

at an empty vessel.



Let us not be a “Negatron” in

the work place.



Share information with the

concerned.



In depriving people of

recognition, you are depriving

them of closure.

Successful people become great

leaders when they learn to shift

the focus from themselves to

others.



We can forgive someone for not

recognizing our stellar

performance. We can’t forgive

that person for recognizing it

and brazenly claiming it as

his/her own.



If we can stop excusing

ourselves, we can get better at

almost anything we choose.


Twenty Habits, that are wrong.

1)Winning too much

2) Adding too much value

3) Passing Judgment4) Making destructive comments

6) Telling the world how smart we are

5) Starting with “NO”, “But”, or “However”

7) Speaking when angry Cont…


8) Negativity, or “Let me explain why that won’t work”


9) Withholding information

10) Failing to give proper recognition

11) Claiming credit that we don’t deserve12) Making excuses

13) Clinging to the pastCont…



14) Playing favorites

15) Refusing to express regret16) Not listening

17) Failing to express gratitude

18) Punishing the messenger

19) Passing the buck

20) An excessive need to be “me”



Going backwards is not about creating change.

It’s about understanding. Stop blaming others

for the choices you made.



Make it a point to treat everyone fairly



Apologizing is one of the most powerful and

resonant gestures in the human arsenal,

almost as powerful as a declaration of love.

It’s “I love you” flipped on its head.



The reality for leaders of the past and leaders

in the future is that in the past very bright

people would put up with disrespectful

behavior, but in the future they will leave!



Say, “Thank you” often. Gratitude is not a

limited resource, nor is it costly. It is

abundant as air. We breathe it in but forget

to exhale.


Punishing the messenger is like taking the

Worst elements of making destructive

Comments, not thanking, listening and then

adding anger to the mix.




Let us not find the scapegoat, when we know

We must shoulder the blame for a failure.



The less you focus on yourself and the more

you consider your staff are felling the more

it will benefit you.

Your reputation as a manager will soar.

Your career will too.


7 STEP CHANGE FOR THE BETTER



Remember

vowels: a,e,i,o,u



Be receptive to

feedback and don’t

withdraw into your

shell.



It is a whole lot easier to see our problems in others than it is to see them in ourselves.

Even though we may be able to deny our problems to ourselves, they may be very obvious to the people who are observing us.



1) Make a list of people’s casual remarks about you

Ways of Feedback

2) Turn the sound off

3) Complete the sentence

4) Listen to your self-aggrandizing remarks5) Look homeward



The Magic Move – Apologizing



Don’t forget the “Dumb” Phase

After telling the world, or advertising



Listen.

Don’t interrupt.

Don’t finish other person sentences.

Don’t say “I knew that.”

Don’t be distracted.



Give Yourself an A+ in Gratitude



You Do Not Get Better without Follow-Up

Have a Nightly Follow-Up Routine



Practice Feed forward.

Leave it at the Stream, Let go at the past.


7 Steps of Change

1) Feedback2) Apologizing3) Telling the World, or Advertising4) Listening5) Thanking6) Following Up7) Practicing Feedforward


Final Recap



1)Winning too much

2) Adding too much value

3) Passing Judgment4) Making destructive comments

6) Telling the world how smart we are

5) Starting with “NO”, “But”, or “However”

7) Speaking when angry Cont…


8) Negativity, or “Let me explain why that won’t work”


9) Withholding information

10) Failing to give proper recognition

11) Claiming credit that we don’t deserve12) Making excuses

13) Clinging to the pastCont…



14) Playing favorites

15) Refusing to express regret16) Not listening

17) Failing to express gratitude

18) Punishing the messenger

19) Passing the buck

20) An excessive need to be “me”


7 Steps of Change

1) Feedback2) Apologizing3) Telling the World, or Advertising4) Listening5) Thanking6) Following Up7) Practicing Feedforward


Thank You

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