IRESPOND REMOTE SCREENS, AND ERRORS

During an iRespond session, you may run in to problems that arise from the iRespond

Student Remote. Below are common screens and errors that you may run in to in any

given session.

REMOTE SHOWS LOGIN SENT, AND DOESN’T CHANGE

A remote that shows Login Sent, after inputting the PIN can be

attributed to these common causes:

You have not completely started your iRespond session. Be sure that your session is

started prior to asking students to log in to their remotes.

The remote is having problems communicating with the base unit. Such as:

o Possible RF interference, causing shortened range issues

o The base unit antenna is not connected, or may be loosely connected

The remote(s) are not listed in your Remote List from the iRespond Session Setup

screen. Be sure that you have selected the correct Remote List, and that all of your

remotes have been gathered in to this list, PRIOR to beginning your session.

The remote is not native to this kit, and may be on the incorrect channel.

REMOTE SHOWS LOGIN ACCEPTED, AND DOESN’T CHANGE

A remote that shows Login Accepted, after inputting the PIN can be

attributed to these common causes:

You have not completely started your iRespond session. The remotes will sit at

“Login Accepted” until questions have been sent to the remote units.

o In a Student Paced session, this will occur when you click “Finish” on the

Locating Users screen, and the iRespond Student Paced Session shows up on

the screen

o In an Instructor Paced Session, or in a PowerPresenter Session, the remotes

will remain at “Login Accepted” until a question has been sent (by using the

Lightning Bolt button) or question slide has been displayed.

The remote did not correctly receive the test from the session. Attempt to power

off and back on the remote followed by logging in the student again.

REMOTE IMMEDIATELY RETURNS TO PIN AFTER ENTERING MY PIN

When an iRespond NG remote immediately flashes back to PIN,

this is caused by the PIN not being recognized by the iRespond session.

Be sure that the PIN that is being used is the correct one. Also check that the Class Roster

that was chosen prior to the session contains said PIN.

REMOTE SHOWS SENDING RESPONSE

The iRespond NG will display Sending Response momentarily while

each response is acquired by the iRespond session. Do not press send, or

attempt to input any answers while this message is displayed. This is a normal operation

screen, and does not indicate a problem.

REMOTE SHOWS AN EXCLAMATION POINT

A remote that shows an exclamation point in the middle of the

answering screen has lost communication with the base unit, and

entered an offline mode. In this mode, the remote will continue to collect answers, and

will continue to attempt to reacquire communication with the base unit. If the problem

causing the remote to go offline is resolved PRIOR to the student logging out of their

remote, or the session ending, these answers will be uploaded automatically. Common

causes of this offline mode are as follows:

The remote is having problems communicating with the base unit. Caused by things

such as:

o Possible RF interference, causing shortened range issues.

o The Base Unit Antenna is not connected, or may be loosely connected

The iRespond Base Unit is not responding, has become unplugged, or is powered off

o In the event the base unit is the problem, follow the steps for a base unit

that has lost communication. (i.e. powering on and pressing F1 on the base)

TROUBLESHOOTING IRESPOND ERRORS AND PROBLEMS

During an iRespond session, you may run in to problems that arise from the iRespond

Teachers Dashboard, the iRespond Remotes, or the iRespond Base unit. Below are

some procedures to follow to repair any issues, and continue your session without

any further problems.

IRESPOND HAS LOST COMMUNICATION WITH THE BASE UNIT

You may see this message if you

are running an iRespond session,

and the iRespond session loses

communication with the iRespond

Base unit, connected via USB.

WHAT CAUSED THE FAILURE IN COMMUNICATION?

A failed communication with the Base Unit can occur for a few different reasons:

Your USB cable has become disconnected from the Base unit, or Computer

The USB cable may be faulty

The USB port on your computer is loose, or faulty

The USB port on the Base unit may be loose or faulty

An error has occurred, causing the Base Unit to Reset

WHAT DO I DO?

If you see this Communication Error, for any reason, follow these two scenarios:

A. Look at your Base Unit, has it powered back on by itself? If the base unit is still

powered off, skip below to Scenario B

1. Allow the Base unit to complete its power-on Cycle, and return to normal

operating mode as demonstrated on the screen below

2. After the power on cycle has completed, be sure all your existing students

(listed in the User Panel on the left side of iRespond) have been logged back

in.

3. If any students remain with their status as a “Red X” ( ), press the F1

button on your iRespond base unit ONCE.

4. If any problems remain, complete a full “Session Resume”

B. If your base unit has powered off, first ensure that all connections are securely

connected to the USB ports on the computer, and Base Unit. Continue Below:

1. Press the Power Button on the Base Unit, allow the Base unit to complete

its power-on Cycle, and return to normal operating mode as demonstrated

on the screen below

2. After the Power-On Cycle, and the “HOST” shows “Active” Press the F1

button on your base unit ONCE.

3. If any students remain with their status as a “Red X” ( ), or there seem

to be any problems remaining with the session, complete a full Session

Resume

IRESPOND REPORTS A “DATA ERROR” FROM A STUDENT

You may see this message from a

student remote at any time during

the testing session

WHAT CAUSED THIS DATA ERROR?

Getting a message from a student’s remote that they have been logged out due to a

“Data Error” will occur if the student is answering questions on the remote too quickly. To

ensure the integrity of your student’s answers, the remote has been logged out, and

powered off.

WHAT DO I DO?

If you see this “Data Error” message, allow your student to log back in to your session, and

resume taking their test as normal. They should review their existing responses to the test

questions. In the future, be sure that the remote has moved on to the next questions

PRIOR to answering another question, and pressing SEND.

IRESPOND DASHBOARD AND REMOTE ERROR AND STATUS INDICATORS

This document lists and describes the various error and status messages one may encounter while using the

iRespond software and its corresponding hardware. Possible solutions are given where applicable.

DASHBOARD STATUS AND ERRORS

INDICATOR STATUS/ ERROR

DESCRIPTION

Status Visible in the User’s pane of the

session dashboard, this indicator means that this student “Bud” is not currently logged into this session.

Status Visible in the User’s pane of the session dashboard, during a student-paced session this indicator means that the student is logged into the session and is currently answering questions. During an instructor-paced session this indicator means that the student has not yet answered the current question.

Status Visible in the User’s pane of the session dashboard only during student-paced sessions, this indicator means that the student is logged into the session but has not yet received any questions. If an error occurs and the dashboard loses its connection to the base unit, students who have been re-acquired will have their indicators reset to this icon.

Status Visible on the User’s pane of the

session dashboard only during instructor-paced sessions, this indicator means the student has answered the current question.

Status Visible on the User’s pane of the session dashboard, this indicator means that powersaving mode of the Lite remotes has engaged. Note: do not enable powersaving mode with the NG remotes as they have an internal power reduction circuitry enabled by default and using powersaving mode will do nothing more than slow down the system.

Error May appear during a session with NG remotes. This message means that a student’s answer contained erroneous data. To maintain data consistency the student’s remote has been powered off and the offending response removed. The student will need to re-login and pick up on the answer where the error occurred. This message appears exclusively when students are answering too quickly and inputting answers when the “Sending Response” screen is displayed on the remote.

Error May appear during a session. This message means that the connection between iRespond and the base unit has been lost. This may occur if the base unit has reset due to a firmware fault or the base USB connection has been unplugged. In case of a firmware fault, the base will attempt to establish communications with the remotes. When it does so, the status icon of the remote will turn blue and that student may continue answering. In the case of an unplugged USB cable, turn on the base, give it a few seconds to get its remote list and then press the F1 key on the base to establish communications with the remotes.

NG REMOTE STATUS AND ERRORS

INDICATOR STATUS/ ERROR

DESCRIPTION

Status The PIN screen. Enter your student PIN to log into a session.

Status Battery low indicator. The batteries in the remote are getting low on charge. Recharge or replace them soon.

Status Logging into a session. If the session has started and this message remains on the remote for a prolonged period of time, turn off the remote and then try logging in again.

Status Logged into a session. If instructor-paced session, wait for the teacher to send questions. If student-paced session, test questions will be sent after teacher starts the session. If the session has started and this message remains on the remote for a prolonged period of time, turn off the remote and then try logging in again.

Status Answering questions. The number on the left is the current question the student is answering. The number on the right is how many questions have been issued.

Status Remote is transmitting your response to iRespond. This may take a few seconds depending on data traffic.

Error Remote has timed out sending student’s response. Student is working offline and answers are only being stored in remote not going to iRespond. Indicator should go away after a few questions but if it doesn’t turn off remote and then try logging in again.

Status Homework mode. Remote is working offline and saving answers to internal memory. Requires “Homework Collection” session type to retrieve answers.

Status Reflection. Top number is the percent of the class answering the question correctly. Bottom number is percent of the class answering the question incorrectly. Asterisk indicates how the student using this remote answered (correctly or incorrectly).

Status Logging out of the current session. Use the left or right arrow keys to change the response from “no” to “yes”.

BASE UNIT STATUS AND ERRORS

INDICATOR STATUS/ ERROR

DESCRIPTION

Status The base unit status screen. The first line is the status of base USB connection. It should always be active. The second line is the number of remotes connected to this base unit. The number on the right is the total number of remotes available to be connected this base. During a session it should be greater than zero. The number on the left indicates the number of remotes currently connected to this base.