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IRWA Strategies for Pipeline Personnel

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STRATEGIES FOR PIPELINE PERSONNELPractical Applications for Successful Project ImplementationThis training module is designed for those project personnel having the potential to come into contact with landowners and/or their representative(s) from the earliest stages of project development through construction, clean-up and restoration.Of interest Starting on page 24: Things to Avoid, item 7 & 87. Don’t use phrases such as: “It’s a done deal…..you might as well sign.” “FERC won’t let us move the route”………..it had better be true if you say it! “If you don’t sign, we’ll use our power of eminent domain to acquire the easement”.8. Don’t threaten eminent domain/condemnation. Be prepared to address the subject in the manner prescribed by the company if the landowner brings up the subject………they will, so be prepared!!
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Authored by: David Anderson, SR/WA Denbury Resources David Sinclair, SR/WA Steele Land Services Douglas Sipe Federal Energy Regulatory Commission STRATEGIES FOR PIPELINE PERSONNEL Practical Applications for Successful Project Implementation Published December 19, 2012
Transcript
  • Authored by:

    David Anderson, SR/WA Denbury Resources

    David Sinclair, SR/WASteele Land Services

    Douglas SipeFederal Energy Regulatory Commission

    STRATEGIES FOR PIPELINE PERSONNELPractical Applications for Successful Project Implementation

    Published December 19, 2012

  • Special AcknowledgementThe authors would like to acknowledge the following professionals for their efforts in developing this valuable training tool for pipeline personnel.

    Contributing Authors:

    Leonard Boschetti , SR/WAUniversal Field Services, Inc.

    Patrick BradyPercheron Acquisitions

    Mike BryantWillbros

    Steve Chastain, SR/WAPercheron Acquisitions

    Randy KeyesAnadarko Petroleum Corporation

    Lori KomatarWilliams Northwest Pipeline

    Brent LeftwichContract Land Staff, LLC

    Dr. Mazie Leftwich, Psy.DContract Land Staff, LLC

    Steve McDanielSteele Land Services

    Alex OsborneTransCanada Corporation

    Steve PattonWilliams Transco

    Larre SloanIndependent

  • 1

    STRATEGIES FOR PIPELINE PERSONNEL

    Practical Applications for Successful Project Implementation

    I. TRAINING OBJECTIVES

    A. History and Background

    Beginning in early 2005, the pipeline industry began to experience a boom period in

    terms of the number of long haul pipelines being built to transport natural gas from

    areas such as the Barnett Shale west of Ft. Worth, Texas, the Haynesville Shale in

    northwest Louisiana, and coal seam gas off the western slope of the Rocky Mountains.

    The high demand for energy industry professionals during this period created a surge of

    new individuals coming into the energy industry to fill this need.

    In some cases, these new professionals received little or no training in how to properly

    work with landowners to purchase the required right of way or effectively address

    landowner questions or concerns. The number of landowner related complaints to

    agencies such as the Federal Energy Regulatory Commission (FERC) and congressional

    representatives at both the state and federal level also began to increase during this

    period. In response to these complaints, several states took action to strengthen their

    eminent domain laws and enact statutory requirements to provide landowners with a

    basic set of information prior to the start of easement negotiations. Pressure from

    Congress was also being applied to FERC to determine if the increased number of

    landowner related complaints was a problem with un-trained workers or if this was a

    manifestation of the culture of how interstate pipeline companies treated landowners.

    In response to growing pressure from the FERC, the Interstate Natural Gas Association

    of America (INGAA) developed and published its Americas Natural Gas Transporters

    Commitment to Landowners in July 2008 (Attached as Exhibit A). INGAA member

    companies agreed to adhere to these 8 Commitments and to review them with any

    personnel expected to be in contact with landowners or other stakeholders on new

    interstate natural gas pipeline projects. In addition, interstate natural gas pipeline

    companies were being encouraged to perform additional Right-of-way agent training to

    assure issues and questions were being addressed in a consistent manner during a

    pipeline project. Few companies had this type of training and as a result, the

    International Right of Way Association (IRWA) was contacted to help in develop a

    training module/seminar that would target the Right-of-way agent in the field and focus

    on specific methods and approaches to help those individuals representing pipeline

    companies be more effective at addressing concerns of landowners and stakeholders.

    The IRWAs Pipeline Committee was assigned the task of developing this training

    module/seminar and the following is the result of that effort. The goal of this training is

    to help all professionals supporting a pipeline project understand that when working with

    landowners and stakeholders it is important to treat them respectfully, honestly, and

    fairly, give full details of a project, be considerate of their rights and needs, give them a

    voice in the discussions, and address all issues and concerns in a timely manner.

  • 2

    B. Targeted Audience

    This training module is designed for those project personnel having the potential to

    come into contact with landowners and/or their representative(s) from the earliest

    stages of project development through construction, clean-up and restoration. When a

    project parallels an existing facility and operational personnel are likely to come into

    contact with landowners during the normal course of operations, it would be prudent to

    include them in the target audience even though they may not be directly involved in

    the projects development.

    Recognizing that project personnel enter and exit a project with regularity based upon

    their individual roles and responsibilities, the audience for this module is not static. It

    will be incumbent upon a projects management team to ensure that this training

    module is made a part of each team members orientation prior to formally entering the

    project.

    The following is a list of typical project personnel that would benefit from this training

    module:

    Right of Way Supervisors/Agents

    Project Managers and their field support staff

    Design Engineering

    Any office and/or field office personnel that are subject to receive or respond to

    calls, correspondence or electronic communications from Landowners

    Surveyors and their field support staff

    Environmental team members

    Cultural/Archeological team members

    Inspectors

    Any construction personnel involved in the design and/or layout of the project or

    its associated facilities (i.e. construction spread foremen or constructability

    experts)

    Operations personnel where the new facility will parallel an existing facility

    FERC and other Federal and state agency representatives that have the potential

    to interface with the landowner and other stakeholders

    There may be a limited number of ancillary project contractors/vendors (experts) that

    are not subject to this training module but who could occasionally come in contact with

    landowners. These experts include such disciplines as appraisers, timber cruisers,

    geotechnical specialists, etc. These personnel should be thoroughly briefed prior to

    contacting a landowner and should not enter a landowners property unless accompanied

    by a project team member who has successfully completed this module.

    C. Scope

    This training module provides a core curriculum of information considered essential to

    successful communications with landowners. With the INGAA Commitment to

    Landowners 8 principles at its core, participants will be introduced to information,

    processes and techniques that will equip them to honestly, respectfully and confidently

    communicate the needs and objectives of the project in a timely manner while being

    considerate of the rights and needs of the landowner.

  • 3

    Each participant will enter a project with varying degrees of project and/or public

    communications experience. This module is designed to equip the participants with a

    uniform message and the methods to communicate that message with consistency and

    integrity. Essential components of the message will be:

    Why this course? A history and background of what led us here.

    Legal Aspects of Rights Acquisition

    Ethical Behavior

    Successful Negotiating Skills

    Landowner Interaction Principles

    Addressing Eminent Domain questions and the Eminent Domain process

    Providing consistent messaging will move each project team closer to the goal of

    developing landowner trust and reducing the number of legitimate landowner complaints

    associated with the project. This process will also aid in ensuring that the landowner has

    a voice in the discussions and that all landowner issues and concerns are adequately,

    appropriately and respectfully addressed.

    D. THE FERC FILING PROCESS: For Projects falling under FERC

    Jurisdiction

    Project sponsors-often pipeline companies falling under the jurisdiction of the FERC are

    typically those classified as Interstate Natural Gas Pipeline Companies. FERC is an

    independent agency that regulates the interstate transmission of electricity, natural gas,

    and oil. FERC reviews proposals and authorizes construction of interstate natural gas

    pipelines, storage facilities, and liquefied natural gas (LNG) terminals, as well as the

    licensing and inspection of hydroelectric projects. FERC is the lead federal agency for

    the purpose of National Environmental Policy Act (NEPA) compliance for all interstate

    natural gas infrastructure proposals. As the designated lead agency, the FERC

    coordinates the regulatory review among federal agencies and maintains a single,

    consolidated federal record for any subsequent appeals or judicial reviews.

    Pipeline companies who seek authorizations from the FERC for natural gas facilities have

    a choice, subject to the FERCs approval, of one of two filing procedures: the traditional-

    filing process or the pre-filing process. The key difference between these filing processes

    is that in the traditional process the FERC staff involvement does not begin until after

    the project proponent files its application with the FERC. In pre-filing, the staff begins to

    devote significant resources to working on the project prior to the filing of an application

    at the FERC. Pipeline companies that have natural gas projects involving new

    infrastructure that choose the Commissions pre-filing process must formally request and

    be accepted into the pre-filing process. This process was established to allow and

    encourage early involvement by citizens, government entities, non-government

    organizations and other interested citizens from the earliest possible stages of our

    review of the design and routing of a natural gas project.

    The pre-filing process benefits all stakeholders because the NEPA review and scoping

    process begins well before the company files an application with the FERC. This allows

    for issues to be raised and addressed, and appropriate mitigation measures to be

    included in the companys application. Earlier and more productive involvement will lead

    to better project designs and less contentious applications to FERC and other agencies.

  • 4

    When the pre-filing process is implemented properly, an application filed with the FERC

    is more likely to address the anticipated environmental impacts and to include

    appropriate mitigation measures. The goal of pre-filing is for the pipeline company to

    submit an application to the Commission for consideration that is inclusive of everyones

    interests.

    The FERC encourages energy companies to seek greater involvement from stakeholders

    early in the planning so those who are interested can participate in the review process.

    By initiating public outreach prior to submission of an application, issues are raised and

    addressed and solutions crafted and presented as part of the application.

    The FERC suggests applicants make a commitment to involve landowners and other

    interested citizens in the project planning process, inform them, listen to and record

    stakeholders ideas and knowledge of the project area and environment, and when

    possible, incorporate their feedback into project plan and design. Applicants are

    encouraged (or, in the case of the pre-filing process, required) to develop a public

    participation plan early in the project and make sure all communication is clear and easy

    to understand.

    Pre- Pre-filing

    The FERC realizes and stresses to applicants the value and importance of public

    participation, thus public participation work is beginning earlier and becoming more

    robust in U.S. pipeline projects. Many applicants begin public involvement work

    developing comprehensive public consultation plans, conducting research and meeting

    with stakeholders before filing a request to participate in the FERCs pre-filing process.

    The FERC encourages and supports this pre- pre-filing approach and consults with

    applicants regarding project design, corridor studies and stakeholder consultation

    activities. A meeting between the applicant and the FERC at this point in the process is

    important in regard to defining roles.

    Pre-filing Process

    Companies wishing to site, construct and operate energy facilities can use the FERCs

    pre-filing procedures and review process Subsection 157.21 (Title 18 C.F.R.) under

    Section 7 of the Natural Gas Act. Officially, the pre-filing process begins when the FERC

    accepts an applicants pre-filing request and issues a pre-filing docket number. The

    FERC expects the pre-filing request to include: project schedule; project purpose and

    need; project description, maps and drawings; list of other federal and state agency

    permits and assessment of willingness to participate; public outreach and consultation

    plan; list of project stakeholders and interested parties and summary of work completed

    to date. In addition, applicants are to include in the pre-filing request, proposals from at

    least three prospective third-party contractors from which the FERC will choose one to

    assist FERC staff in preparing the Environmental Impact Statement (EIS) (or

    Environmental Assessment (EA), if applicable).

    Within 7 days of the FERCs acceptance of the pre-filing request, the applicant must

    provide locations for open houses and agency meetings. Within 14 days, the applicant

    must contact all stakeholders not already informed about the project and all potentially

    affected landowners to notify them of this filing. Also, the applicant may use this

    notification to invite stakeholders to attend open houses. These open houses are

    hosted, coordinated and sponsored by the applicant and typically are held in an informal

  • 5

    setting which fosters general discussion about the project. The FERC and/or the third

    party contractor may attend.

    The FERC pre-filing process includes a scoping period which begins when the agency

    issues a Notice of Intent (NOI) to prepare an EA/EIS. The FERCs purpose for the

    scoping period is to gather input from state and federal agencies and the public that will

    help identify and refine the issues that will be covered in the environmental review.

    Typically about three weeks into the 30-day scoping period, the FERC hosts public

    scoping meetings in the project area. At the scoping meetings, landowners and other

    stakeholders have an opportunity to ask questions and comment on issues pertaining to

    their properties or concerns about the project, provide input regarding alternatives to be

    evaluated and identify potential construction constraints.

    During the pre-filing scoping period, the FERC gathers input via mail, electronic

    submittals to the Web site, agency meetings, and weekly conference calls with the

    applicant and at public scoping meetings. The FERC treats all comments equally, uses

    them during the environmental review process and includes them as part of the formal

    public record on the project. The FERC posts all pre-filing project data (applicant

    submissions; FERC notices, letters, meeting summaries and transcripts; and public

    comments) online on its eLibrary system at www.ferc.gov. The pre-filing docket serves

    as a central repository for documents and becomes the formal record of the project.

    Applicants review comments received during the pre-filing scoping period and respond to

    issues raised during scoping in a filing submitted to the FERC within 14 days of the end

    of the scoping period. The filing is then posted on the FERCs elibrary where they are

    available to the public. Applicants also address issues raised and/or incorporate

    information received during scoping, at open houses, or through agency consultations in

    the environmental resource reports. These reports are submitted to the FERC initially as

    pre-filing drafts. The applicant then incorporates FERC comments on the drafts and

    resubmits the final environmental resource reports with the final FERC certificate

    application.

    Applicants must submit monthly reports during pre-filing to the FERC detailing the

    applicants project activities including surveys, stakeholder communication and meetings

    and agency meetings, and engineering and environmental activity.

    The FERC EIS Pre-filing review process can be found on Chart 1.

    Application Filing

    Under Section 7 of the Natural Gas Act, applicants must conform to the requirements of

    Sections 157.5 and 157.14 and must show that the project is or will be required by the

    present or future public convenience and necessity.

    When the FERC receives and accepts a formal application, a Notice of Application (NOA)

    is published in the Federal Register and a new docket number is issued. Within three

    days of the NOA, applicants are required to notify affected landowners (as defined by

    regulation) by certified or first class mail and make copies of the application available for

    public review at libraries in the project area. The notification must contain the docket

    number, the FERCs pamphlet explaining the certificate process, a description of the

    applicant and proposed project, a general description of landowner commitments,

  • 6

    project contact information, a brief summary of landowner rights, information about how

    the landowner can obtain a copy of the application and a copy of the FERC NOA. If the

    notice is returned undeliverable, the applicant is required to make a reasonable attempt

    to find, correct and resend notices. Within 30 days of the application date, the applicant

    must file an updated list of affected landowners, including information about notices that

    were returned as undeliverable.

    Applicants must also publish two public notices in daily or weekly newspapers in general

    circulation in each county in which the project is located within 14 days of the NOA.

    Once the NOA is published, members of the public can also file to become interveners

    an official party to a proceeding. As interveners, individuals will receive project filings

    (from the applicant and other interested parties/interveners) and other regulatory

    documents related to the project. Interveners can file petitions, file for rehearing of a

    FERC commission decision and have legal standing in a Court of Appeals if they

    challenge the Commissions final decision. In return, they are required to send

    correspondence to the FERC, the applicant and all other interveners for the project.

    The FERC then prepares and issues a draft EIS and announces the dates and locations of

    the public comment meetings. The Environmental Protection Agency issues a Notice of

    Availability, which marks the beginning of a 45-day public comment period and

    announces the dates and locations of the public comment meetings. The FERC uses

    comments to revise the draft EIS and issue a final version.

    After Approval

    Based on its review, and assuming the FERC approves the project, the FERC issues a

    Certificate of Public Convenience and Necessity. At this point, the formal public

    participation process essentially ends; however, stakeholders may continue to work with

    the applicant to resolve landowner issues and address certificate conditions set by the

    FERC and they continue to have the opportunity to provide comments or feedback to the

    FERC. The applicant must address the certificate conditions before proceeding with

    construction and operation of the project. . Once the FERC approves a project and issues

    a certificate of public convenience and necessity, then eminent domain is granted by

    Section 7 (h) of the Natural Gas Act.

    Public Comment

    The FERC accepts and welcomes comments about the project at any time from the initial

    request for pre-filing through the issuance of a Certificate of Public Convenience and

    Necessity and through the construction phase. If the public wants comments to become

    part of the formal project record, they must submit them to the FERC. The FERC

    accepts comments: via the mail; electronically; conducts scoping and public comment

    meetings in the project area; posts all project data online for public viewing (via the

    FERCs eLibrary and the public can subscribe to the FERCs eRegistration and

    eSubscription to track new postings online) and accepts requests from those wishing to

    become interveners once an application has been submitted for a Certificate of Public

    Convenience and Necessity.

  • 7

    II. LAND RIGHTS ACQUISITION: What rights does the

    pipeline company need?

    A. Survey Permission

    Following or during the selection of the general route of the pipeline, it is the obligation

    of the Right-of-Way Agent (agent) to secure permission from all

    landowners/stakeholders that will allow access to their property to conduct survey

    operations. Obtaining permission to survey is typically the first contact with property

    owners and agencies and if conducted properly, the survey contact should create a

    positive image for the pipeline company throughout the duration of the project.

    The agent should be familiar with and knowledgeable of the scope of the project prior to

    contacting a stakeholder for survey permission. The agent should also be able to discuss

    the need for the proposed project as well as all details of the project. This initial contact

    is the critical first step in establishing an environment whereby the agent is able to

    conduct good faith negotiations for an easement. When meeting with the stakeholder to

    secure survey permission, the agent should strive to establish a positive relationship

    built on good communication, mutual respect and trust.

    In order to begin the process of contacting stakeholders, the right of way group must

    develop a preliminary ownership or preliminary landowner line list identifying the

    probable landowners along the pipeline route. This list is most often generated from

    property tax rolls along the proposed route. The line list will also contain contact

    information for each owner. This information will be utilized by the agent to begin the

    process of securing survey permission. The method for contacting

    landowners/stakeholders will generally vary based on individual pipeline company

    procedures, project-related demographics and statutory requirements. Some companies

    request that agents obtain written permission from each stakeholder while other

    companies require only verbal permission via a telephone call. Contacting stakeholders

    by telephone is certainly much faster than conducting personal contacts; however it

    should be noted that it is much easier for a landowner/stakeholder to refuse survey

    permission over the telephone.

    When written permission is required, the agent is furnished a permit form or agreement

    that should be completed and signed by the landowner/stakeholder. When verbal

    permission is acquired, the agent may be required to complete a survey permit form or

    will document the permission granted in a contact report that should include the

    stakeholders name and address, date and time of the call and any requirements

    stipulated by the stakeholder such as prior notice, tenant notification, safety training,

    and timber and agricultural assessment.

    Another method of obtaining survey permission is by mail. Some pipeline companies will

    instruct agents to send letters with a survey permit form enclosed. The stakeholder is

    asked to fill out the form, sign it and return it in an enclosed envelope. This method is

    also used when dealing with non-resident stakeholders. This method continues to gain

    popularity, particularly on FERC projects where a complete record of communication is

    essential.

    Usually, county, state and federal agencies will have their own form of letter agreements

    granting survey permission that will require pipeline company execution. These

  • 8

    agreements may require indemnity language and insurance certificates before survey

    permission is granted.

    The pipeline company will typically establish procedures to address problems with

    stakeholders who refuse to grant survey permission. All refusals must be documented in

    a manner similar as if survey permission was granted. This can be accomplished by

    documenting these refusals on a contact report stating reasons given by the stakeholder

    for denial. Some states provide certain pipeline companies and utilities a statutory right

    to survey. This statutory right allows these companies to proceed with certain types of

    surveys without the express permission of the stakeholder. In most cases, notification

    to the stakeholder is all that is required prior to entering the property. An attorney

    should be consulted to determine if any of these statutes apply to the project.

    Another important consideration in the stakeholder identification and notification process

    is recognizing the difference between the project corridor and the construction corridor.

    The project corridor is typically significantly wider than the construction corridor and will

    require notifications during the preliminary stages of a projects development beyond the

    boundaries of the construction corridor. In most instances, environmental and cultural

    studies will encompass an area several hundred feet wide in which the construction

    corridor will ultimately be located. The wider study area assists FERC and the company

    in considering the projects possible impact to environmental or cultural features which

    might be outside of the construction corridor, but may be adversely impacted by their

    proximity to the projects construction activities. These wider study areas may also aid

    in insuring that minor route modifications that may become necessary during

    construction can be proposed within an area that has already been studied. There are

    also regulations which stipulate wider notification areas when the project passes through

    a High Consequence Area (HCA) or if the project contains facilities such as compressor

    station which require much larger areas of notification due to potential noise impacts.

    TYPES OF SURVEYS TO BE PERFORMED

    The agent must be well informed of the different types of surveys that will be conducted

    on stakeholder property and secure survey permission or notify the stakeholder for each

    activity.

    To facilitate the preparation and submittal of various environmental and cultural

    resource documents and permit applications, the pipeline company must submit

    construction plans and detailed environmental and cultural resource data to federal,

    state, and local agencies for the proposed project. To assess the impacts and issues

    related to design of the pipeline system and its safe operation, land use and the

    environment are thoroughly analyzed in a process that includes public and landowner

    involvement. This thorough analysis first entails examining the information available

    from existing resources such as maps; data supplied by federal, state, and local

    agencies; previous studies in the area; and historical data. To supplement and confirm

    this information, biological, cultural, and other miscellaneous surveys may be required

    on an individuals property.

    Field surveys may include, but are not limited to, the following:

    1) Location or Civil Surveys to locate the boundaries of the project study corridor for

    all other surveys, obtain an accurate description of existing features, and locate the

    proposed centerline of the pipeline.

  • 9

    2) Geotechnical Surveys to drill small boreholes to gather core samples to determine

    the underlying soils and rock.

    3) Cultural Resource Surveys to determine potential effects to historic properties

    and/or historic or prehistoric archaeological sites and artifacts.

    4) Geomorphological Surveys to evaluate presence and extent of subsurface cultural

    remains.

    5) Wetland Delineations and Waters of the U.S. surveys

    6) Threatened and Endangered Species Habitat Assessments and Species-

    Specific Surveys.

    7) Raptor and Migratory Bird Treaty Act (MBTA) Surveys

    Highly trained engineers, scientists, and technicians operating under the guidance of

    project managers perform these surveys. Project study survey widths will vary based on

    discipline and site conditions (i.e. rural, urban, federal lands, etc.), A width of 300 feet is

    not unusual to conduct these types of surveys. Wider areas may be needed at road

    crossings and river crossings. The following section text generally describes each type

    of survey listed above.

    Civil Survey

    Survey parties of two to four people outfitted with the most sophisticated satellite

    mapping equipment will accurately locate the boundaries of the project study corridor

    for all other survey teams and may leave wooden survey stakes and flags (bright

    ribbons) as markers. As the proposed project progresses, additional civil surveys may be

    conducted identifying the location and elevation of existing features such as streams,

    roads, and buildings, and identifying the planned centerline (also with wooden survey

    stakes and flags). The agent should be informed and knowledgeable as to whether any

    minor brush clearing or tree limb removal will be required. This information should then

    be clearly communicated to the landowner. The agent should understand and clearly

    communicate to the survey company any landowner concerns or requirements regarding

    gates, animals, children, etc. Depending on field conditions, civil survey crews are

    typically able to survey one half-mile of proposed route per day.

    Geotechnical Survey

    In specific areas, such as large river or road crossings, geotechnical crews will need to

    identify subsurface soil and bedrock characteristics. This is imperative to determine if a

    Horizontal Directional Drill (HDD) can be utilized to cross these features. At these

    geotechnical bore sites, a truck or track mounted drilling rig would drill a three to six-

    inch-diameter hole and obtain soil and bedrock samples. Typically, two to four small

    trucks with trailers support this work. If required, the pipeline company would require

    landowner cooperation and permission to move these vehicles to and from the

    geotechnical bore sites. After completion, the boreholes are completely back-filled, and

    the work site restored. Each boring typically takes one to three days depending on the

    types of soils and the depth of borings. On federal and some state lands, particularly in

    the western U.S, a Temporary Use Permit is required from the land managing agency

  • 10

    prior to beginning the borings. This permit can take several weeks to several months to

    obtain.

    Cultural Resources Surveys

    Comprehensive cultural resource (i.e., archaeological) surveys will be conducted within

    the project study corridor, determining the presence or absence of historic and

    prehistoric objects, structures, or sites. Survey parties of one to four individuals (usually

    two) typically walk along the proposed project study corridor looking for cultural

    resource-related artifacts, objects, and historic structures. Depending on soil

    characteristics and surface visibility, the archaeologist may dig small holes up to three

    feet deep called shovel tests. On federal and some state lands, the cultural resource

    contractor will be required to obtain an Archaeological Resource Investigation Permit

    (ARPA) prior to conducting any survey work to ensure proper field protocols are used.

    In addition, a private landowner may refuse to allow a cultural resource survey to be

    conducted on his/her property and the company must abide by that decision.

    Cultural Resource studies are defined as Class I, Class II or Class III.

    Class I inventories are completed with the use of existing data from cultural

    resource inventory files maintained by the BLM or a states State Historic

    Preservation Office (SHPO).

    Class II inventories are statistically based sample surveys designed to aid in

    characterizing the probable density, diversity, and distribution of cultural properties

    in the area, to develop and test predictive models and to answer appropriate

    research questions.

    Class III intensive field surveys are conducted by professional archaeologists

    thorough pedestrian survey of an entire target area. The intent of a Class III

    inventory is to locate and record all historic properties and is consistent with

    standards in the Secretary of the Interiors Standards and Guidelines for

    Archaeology and Historic Preservation (48 FR 44716). Class III surveys are the

    most intensive and the most often required for areas that have not been subjected

    to previous inventories or have not been subjected to complete surface disturbance

    in the past.

    Geomorphological Investigations

    Geomorphological investigations, consisting of backhoe trenches to identify subsurface

    cultural remains at high probability areas (e.g., streams and tributaries) will be

    conducted as deemed necessary based on shovel testing and core sampling results, as

    well as professional judgment and concurrence from the State Historic Preservation

    Office. At these sites, a backhoe will typically dig a small trench to determine the

    presence or absence of historic and prehistoric buried surfaces that might contain

    objects, structures, or sites. If required, the pipeline company would require landowner

    cooperation and permission to move vehicles to and from the geomorphological survey

    site. After completion, the trenches will be completely back-filled, and the work site

    restored as close as possible to its original condition. Each investigation typically takes

    one to three days depending on the type of soil and the feature(s) identified.

  • 11

    Wetland Delineations and Waters of the U.S Surveys

    Wetland delineations and Waters of the U.S. surveys will be conducted within the project

    study corridor, determining the presence or absence of wetlands and/or water bodies

    and mapping or delineating their boundaries. The type and extent of the wetlands

    and/or water bodies will help to identify the permit(s) required and the methods of

    construction to be used. Survey parties of two to four individuals typically walk the

    project study corridor performing a visual examination of the area. Depending on plant

    species, water, and soil characteristics, occasional limited soil sampling and site-specific

    measurements may be conducted in addition to the delineation of the feature

    boundaries. If necessary, the biologist may dig small holes (typically only one or two

    feet in depth) to determine soil characteristics. The soil is studied closely, measurements

    are recorded, and then the soil is returned to the hole and the grass or sod replaced.

    The survey teams may place pin flags or markers behind detailing areas requiring

    further survey work. Biological survey crews typically cover 3 to 4 miles per day.

    Threatened and Endangered Species Surveys

    Threatened and endangered species surveys can be classified into two field efforts: (1)

    habitat assessments identifying whether species-specific habitat are present within the

    survey corridor and (2) detailed species-specific surveys where suitable habitat is

    identified. A general habitat assessment is typically conducted simultaneously with the

    aforementioned wetland delineations and Waters of the U.S. surveys. If deemed

    necessary, species-specific surveys may be conducted later in the same year and/or the

    following year. Survey parties of two to four individuals typically walk the survey

    corridor, performing a visual examination of the area. If species and/or habitat are

    identified, the biological survey team may need to revisit the property for further

    examination. Biological survey crews typically cover 3 to 4 miles per day, depending on

    the type of survey and species potentially present.

    Raptor and Migratory Bird Treaty Act (MBTA) Surveys

    Raptor and MBTA surveys can be classified into three field efforts: (1) habitat

    assessments identifying whether species-specific habitat are present within the survey

    corridor, (2) detailed species-specific surveys where suitable habitat are identified, and

    (3) an over-flight identifying raptor nests from the air. A general habitat assessment is

    typically conducted simultaneously with the aforementioned wetland delineations and

    Waters of the U.S. surveys. An over-flight conducted in a fixed-wing aircraft or

    helicopter is an effective means of identifying and locating raptor nests from an aerial

    perspective. These over-flights are typically quick once-overs. If deemed necessary,

    species-specific surveys may be conducted. Survey parties of two to four individuals

    typically walk the project study corridor, performing a visual examination of the area. If

    species are identified, the biological survey team may need to revisit the property for

    further examination. Biological survey crews typically cover 3 to 4 miles per day,

    depending on the type of survey and species potentially present.

  • 12

    B. What is an Easement?

    Although definitions vary among jurisdictions, an easement is generally defined as a

    non-possessory interest or right to use the land of another for a particular purpose.

    Several elements of this definition are noteworthy.

    First, an easement is non-possessory in the sense that the easement owner or holder

    does not exercise such control so as to exclude others from occupying the land. Second,

    an easement is an interest in land and does not constitute full ownership. The easement

    owner may use the land for a specific purpose, but may not occupy and possess it as

    does the underlying landowner. Additionally, because an easement is an interest in land

    it generally has to be memorialized in writing so as to satisfy the Statute of Frauds (i.e.,

    requiring contracts for the transfer of an interest in land be in writing). Finally, the

    easement owner can only use the land for a particular purpose. An easement owner

    does not have carte blanche authority over the land; in fact, activities outside the scope

    of the easement generally constitute trespass.

    Easements can be classified into two types based on the nature of the easement holder.

    The first type, an easement appurtenant is an easement that benefits one parcel of land,

    known as the dominant estate or tenement, and burdens another parcel of land, known

    as the servient estate or tenement. Easements appurtenant are attached to the land

    and are transferred automatically when the servient or dominant tenement is sold to a

    new owner.

    Example: Landowner A grants an easement to an adjoining parcel of land, owned

    by Landowner B, allowing B to use a portion of A's property as a driveway.

    Landowner A owns the servient tenement or estate, while Landowner B, who benefits

    from the easement, owns the dominant tenement or estate. Because the easement

    belongs to the land and not a specific person, B will still be able to use the easement

    if Landowner A sells his property to Landowner C. Likewise, if Landowner B sells his

    property to another landowner, the new landowner will also be able to use the

    easement.

    The second type of easement, known as an easement in gross, benefits a person or

    entity, rather than a parcel of land. As a general rule, a pipeline easement is considered

    to be an easement in gross. Generally, an easement in gross is a personal right and

    cannot be assigned or transferred unless the document creating the easement provides

    otherwise. In order for an easement in gross to be assignable or transferable, the

    granting document will typically contain a provision similar to the following: The terms,

    conditions and provisions of this grant shall extend to and be binding upon the grantee,

    it heirs, successors and assigns."

    Example: Landowner A grants an easement to a utility company, allowing the

    company to construct, operate and maintain a pipeline across his property. By

    definition, the easement is an easement in gross since the land burdened by the

    easement does not benefit another property. Landowner A may transfer the

    property to Landowner B without terminating the easement. However, as a general

    rule, the utility company may not effectively transfer its easement to another

    company without the landowner's consent unless the granting document provides

    otherwise.

  • 13

    There are various ways to create an easement. Generally, an easement may be created

    (i) expressly (i.e., explicit terms in writing), (ii) by implication; or (iii) by prescription.

    Express Easements. There are two types of express easements: voluntary and

    involuntary. A voluntary express easement is created by a written agreement

    negotiated between the parties either granting or reserving an easement. An

    involuntary express easement is created when the easement owner is granted a

    court-ordered easement through eminent domain or condemnation proceedings.

    Note that condemning entities (e.g., utilities, pipelines, railroads, etc.) do not have

    inherent eminent domain authority. Instead, this power has been delegated, by

    statute, from the sovereign authority vested in the Federal and/or State

    governments.

    Implied Easements. Implied easements are created when two parcels of land were

    at one time treated as a single tract, or owned by a common owner. An easement is

    implied by existing use if the easement is necessary for the use and enjoyment of

    one parcel of land, and the parties involved in dividing the tract intended that the

    use continue after the division. Additionally, an easement is implied by necessity

    when one parcel of land is sold, depriving the other parcel of access to a public road

    or utility.

    Prescriptive Easements. Prescriptive easements or easements obtained through

    adverse possession, can be created through court proceedings if an individual or

    entity has used property in a certain way for a certain number of years. Generally,

    in most jurisdictions, a prescriptive easement will be created if the use of the

    property meets the following requirements:

    The use is open and notorious, i.e., obvious and not secret;

    The individual or entity actually uses the property;

    The use is continuous for the period of time prescribed by statute, typically

    between 5 and 30 years; and

    The use is adverse to the true owner, i.e. without the owner's consent or

    permission.

    A detailed explanation of easements created by eminent domain proceedings, by

    implication or by prescription is beyond the intended scope of this manual. The

    following section focuses primarily on the typical provisions contained in a pipeline

    easement document negotiated between the parties.

  • 14

    C. Typical Easement Language: Anatomy of a Pipeline Easement

    Document

    There is no such thing as a uniform pipeline easement agreement that is universally

    applicable to all pipeline construction and expansion projects. Rather, as a general rule,

    a pipeline operating company, i.e., easement owner, will specifically tailor a project-

    specific easement agreement to accommodate: (i) the nature and timing of the intended

    project/facilities; (ii) the applicable laws and regulations of the governing jurisdictions;

    (iii) the operating philosophy of the easement owner; (iv) any foreseeable expansion

    plans; (v) any requirements requested by governmental agencies with oversight

    authority; and (vi) any provisions required to accommodate local customs or industry

    standards.

    Even given the diversity of the above, the provisions of a pipeline easement can be

    generally categorized as follows:

    Provisions Regarding Easement Scope Location, Dimensions and Utilization

    Provisions Regarding the Addition of Future Facilities

    Provisions Regarding the Easement Owners Duties and Obligations

    Provisions Regarding the Landowners Duties and Obligations

    Provisions Regarding Duration and Termination

    The following sections provide an overview of typical provisions and the issues involved

    with each category.

    1. Provisions Regarding Easement Scope Location, Dimensions and Utilization.

    Often referred to as the Granting Clause of an easement, there has been a

    substantial amount of litigation involving the claims of vague easement location

    descriptions and over-utilization of easement rights by easement owners.

    Consequently, a well-drafted easement document should include: (i) a legal

    description of the affected land; (ii) the precise location of the easement across the

    affected land; (iii) a description of the physical facilities that the owner can place

    within the easement (iv) a list of activities and functions that the easement owner

    can conduct within the easement; and (v) provision for how the easement owner can

    utilize the affected land to access the easement (i.e., ingress and egress).

    Description of the Affected Land. The Easement document should include the

    legal description of the affected land. This is imperative for two reasons. First, in

    order to satisfy the Statute of Frauds, the easement document needs to be

    signed by the owner(s) of the affected land. Second, in order to record the

    easement document, it needs to contain a sufficiently precise legal description so

    that the document can be properly indexed in the county property land records.

    Note that an easement document does not have to be recorded to be effective

    against the current landowner. However, for an easement to be effective against

    a subsequent purchaser of the affected land, it does have to be recorded to

    provide constructive notice. Since a number of county clerks only maintain a

    parcel index, it is imperative that the easement document contain a sufficient

    legal description in the format prescribed by the county clerk.

    Location of the Easement. A well-drafted modern easement document will

    contain a description of the location of the permanent easement on the affected

    land. In fact, some States have statutory requirements for minimum easement

  • 15

    location descriptions. Notwithstanding statutory requirements, a precisely

    described easement location clarifies the rights/expectations of the parties and

    adds future certainty during the lifespan of the pipeline. Following are typical

    methods for adequately describing the location of the easement across the

    affected land:

    A metes and bounds description of the easement boundaries within the

    affected land.

    A stated easement width, centered or offset on an established survey line.

    A survey plat attached to the easement document that depicts the

    easement boundaries across the affected land.

    In addition to describing the location of the permanent easement, its not

    uncommon for the easement document to provide for temporary working space

    during the duration of initial construction. Typically, this is described as an

    additional easement strip adjacent to one boundary of the permanent easement.

    The easement owners right to utilize this additional space usually expires

    automatically at the end of the initial construction phase or on a stated date.

    Description of Physical Facilities. The easement document will typically

    describe the physical facilities and improvements that can be constructed and

    maintained by the easement owner to accommodate the intended purpose of the

    easement. This description can involve: (i) the type and number of facilities

    (e.g., pipeline, pipelines, valves, flanges, pumps, cathodic protection units,

    communication lines, control facilities, appurtenances, etc.); (ii) the size of the

    facilities (e.g., a ten inch (10) diameter pipeline, a 50 x 50 valve site, etc.);

    and (iii) the location of the facilities within the easement (e.g., in relation to the

    easement boundaries, aboveground, belowground, etc.).

    Approved Uses and Activities within the Easement. Almost without

    exception, the granting clause of the easement document will specify the types of

    activities and functions that the easement owner can conduct within the

    easement. Additionally, the granting clause may provide a description of the

    types of products that can be transported by the pipeline.

    Example: Grantor . . . does hereby grant to . . . Grantee . . . the right at

    any time or times to construct, maintain, operate, protect, repair, replace,

    change the size of and remove a pipe line or pipe lines and appurtenances for

    the transportation of oil or oil products, gas and water . . ..

    Ingress and Egress. Ingress and egress is a fancy way of saying entering

    and exiting. A well-drafted easement document should specify the parties

    agreement on how (and when) the easement owner can use the affected land to

    access the easement. Sometimes, access is generally agreed to at convenient

    points (see Example, below). Other times, access is limited to certain gates

    and/or field roads. In addition, the easement document may specify some period

    of advance notice for non-emergency access.

    Example: Grantor . . . does hereby grant to . . . Grantee . . . the right . . .

    to construct, inspect, operate . . . a pipe line . . . along a route to be selected

    by Grantee, with the right of ingress and egress at convenient points to and

  • 16

    from said facilities . . . for the purpose aforesaid on, over and through certain

    lands situate in the County of Hennepin and State of Minnesota and described

    as follows: NW of Section 28, Township 116 North, Range 22 West.

    Other Typical Uses. In addition to the above, other typical uses can include:

    The Easement owners right to clear the easement of trees and vegetation.

    The easement owners right to utilize self-help to remove obstructions and

    encroachments.

    2. Provisions Regarding the Addition of Future Facilities. Occasionally, an

    easement document may provide for the addition of future pipelines. Such a

    provision is called an additional line right or multiple line right provision.

    Historically, courts have upheld the enforceability of additional line right provisions if

    the payment amount for the additional line(s) is ascertainable from the original

    easement document. Courts have not stricken additional line right provisions

    because they were subsequently determined to be unfair, contrary to market

    conditions, or simply a bad bargain.

    Example: Thereafter, upon the laying of each additional line there shall be

    paid $1.00 per lineal rod, or fraction thereof, of said additional lines so laid.

    3. Provisions Regarding the Easement Owners Duties and Obligations. An

    easement owner has both implicit and explicit duties associated with the easement

    document. Implicitly, the easement owner has a duty not to breach the terms of the

    easement document or overburden the affected land beyond its stated rights.

    Explicitly, easement documents typically include the following types of provisions

    further defining an easement owners duties:

    Duty to Remediate or Pay for Damages. As a general rule, easement

    documents address the easement owners responsibility and liability for damages

    arising from the exercise of its rights. These provisions vary greatly and can

    include: (i) a list of items subject to damage payments; (ii) the basis for

    determining damage payments; and (iii) the process for effecting damage

    settlements (e.g. arbitration or disinterested third party appraisers).

    Additionally, some states have enacted damage settlement statutes that require

    compensation for future crop years.

    Example: All damage to crops and timber and fences, buildings, drain tile

    and other improvements on said premises which Grantor may sustain by

    reason of Grantees exercise of aforesaid rights shall be paid for within a

    reasonable time after such damage is sustained. If the amount of damages

    cannot be mutually agreed upon, the same shall be ascertained and

    determined by three disinterested persons, one thereof to be appointed by

    the owner of the premises, one by [the pipeline company] . . . and the third

    by the two so appointed . . ., the award of two of such persons being final and

    conclusive.

    Duty to Bury the Pipe a Certain Depth. While the D,O,T, requires minimum

    depth of cover, for pipelines, burial depth provisions in excess of these

    requirements are commonly requested by the landowner to be added to

    easement language in agricultural areas. Example: Grantee . . . hereby

  • 17

    covenants, insofar as it is practicable so to do, to bury said pipeline . . . so as not

    to interfere with the ordinary cultivation of that part of said premises which at the

    time of construction has been under cultivation.

    4. Provisions Regarding the Landowners Duties and Obligations. Similar to

    easement owners, owners of affected lands also have implicit and explicit duties

    associated with the easement document. Unless expressly prohibited, the general

    rule is that affected landowners cannot unreasonably interfere with an easement

    owners rights and its exercise thereof. Stated positively, an affected landowner can

    reasonably interfere with the rights granted pursuant to an easement document.

    Unfortunately, this standard is somewhat vague and open to a range of

    interpretations; consequently, for clarity and certainty its best to agree to a list of

    the affected landowners prohibited activities.

    Typically, prohibited activities can include the following:

    A duty not to construct or allow obstructions or encroachments on the easement.

    A duty to maintain or not change the ground elevation on the easement.

    Example: Grantor agrees not to build, create or construct any obstructions,

    engineering works or other structures over said pipe line or pipe lines, nor

    permit it to be done by others.

    5. Provisions Regarding Duration and Termination. Easement documents will

    generally include a provision addressing the duration and/or termination of the

    easement. Pipeline easements can last in perpetuity or automatically expire after a

    fixed or stated period of land. Additionally, some easements are written to terminate

    upon the occurrence of an event (e.g., termination upon 18 months of continuous

    non-use.

  • 18

    III. ETHICAL/PROFESSIONAL BEHAVIOR

    How a person is treated often says more about a company than an official statement

    made by company officials. Industry Professionals working in support of a pipeline

    project must be respectful of the landowners and should dress and act professionally at

    all times. While the agent will typically be the single point of contact for discussions

    with the landowner, any of the aforementioned individuals supporting the project,

    especially surveyors and environmental scientists may come into contact with the

    landowner or their representatives while on the property. What is said during these

    encounters can dramatically impact easement negotiations, both positive and negative.

    Any encounter with the landowner should be communicated to the Right of Way group,

    so that when the agent meets again with the landowner, the agent knows everything

    that has transpired on the property. To the extent feasible, the agent should fully

    prepare before meeting with a landowner; having information regarding project scope,

    timing, impact, land ownership and other information in order to make your presentation

    with confidence. As an overriding principle, an agent should never make promises that

    cannot be kept or make representations as to the conduct of other project-related

    disciplines.

    Pipeline companies should stipulate that agents make use of landowner contact sheets

    which afford the professional the ability to accurately record the date and time of a

    meeting as well as the content of the discussion. Many times these contact sheets can

    be used in follow-up visits to demonstrate that the agent understood the landowners

    concern and has taken action to address it. Landowner contact sheets should be looked

    upon as a part of the projects official record and should be concise and factual. They are

    a record of the contact and not a record of the agents opinions. FERC stipulates the use

    of phone logs and contact records of calls received on official project hotline numbers

    and may refer to these contact records in referencing a concern that a stakeholder

    brings to their attention. Individual landowner contact records compiled by the agent

    may also be used by FERC to aid them in understanding a landowners concern and

    demonstrating the pipeline companys efforts to address it. In addition, contact logs are

    an essential component in the event the pipeline company needs to exercise its eminent

    domain rights.

    When meeting with landowners in their homes or offices, business casual dress is

    typically appropriate, while clean jeans and a collared shirt may be appropriate when

    meeting outdoors or in a shop setting. Shirts without collars or low-cut blouses can be

    offensive in many setting and should be avoided. If uncertain as to what may be

    appropriate, business casual attire should be worn.

    Agents should set up appointments to meet with the landowners at convenient times for

    the landowner and should always be prompt in attending those meetings. If an agent is

    going to be late or must reschedule the meeting, the landowner should be given, as

    much notice as possible and the meeting should be re-scheduled for a more convenient

    time that fits the landowners schedule. The agent must give their undivided attention to

    the landowner during a face to face meeting. Interruptions or distractions by incoming

    telephone calls or emails must not be allowed. Cell phones should be put on vibrate or

    quiet mode before meeting with the landowner. An agent should always respond, to the

    extent advisable, to requests for additional information from a landowner and be timely

    with the response. Always be courteous and respectful of the time constraints a

    landowner may have and make the discussions expedient and personable.

  • 19

    The agent must never over or underestimate the landowners level of understanding, or

    ability to understand, due to the landowners dress, manner of speech, age, ethnicity or

    social background. Racial, ethnic, age, national origin, sexual, and religious slurs or

    comments should not be a part of any conversation with the landowner. Disparaging

    remarks about other landowners, utility operators, or contractors to the landowner are

    typically viewed as unprofessional and should be avoided.

    The agent should maintain a professional level of conversation and never resort to

    making personal comments with regard to the landowners tone or tactics. The agent

    should gracefully terminate discussions with a landowner if it appears that further

    conversation may lead to a situation whereby the landowners anger appears to be

    escalating in an uncontrolled manner or situation whereby the landowner may consider a

    physical altercation to make their point.

    The agent should preserve the confidentiality of conversations with each landowner and

    never reveal the terms of an agreement with other landowners; except for relaying

    standard terms and approaches to issues on a uniform basis: e.g., land restoration,

    seeding, clean up, etc., and to convey that all landowners are being treated fairly.

    An agent should never engage in gossip or personal comments about other landowners;

    understanding that often general discussions regarding adjoining lands may lead to

    discovery of information about other landowners who have been unavailable for direct

    contact, e.g., learning about new landowners, relatives among landowners, preferences,

    disputes among neighbors, concerns: all of which can assist the agent with overall

    landowner relations and negotiations with and among neighboring landowners. The

    agent must always be discreet with information entrusted to them by the landowner.

  • 20

    IV. NEGOTIATION BEST PRACTICES & EMINENT DOMAIN

    A. Negotiation Dos and Donts

    As mentioned earlier, in mid-2008, the interstate natural gas pipeline industry, through

    INGAA, developed a set of guiding principles relating to a companys interaction with

    landowners. The eight principles include: being respectful in an effort to build trust,

    providing accurate and timely information, negotiating in good faith, disclosing

    regulatory requirements; not using eminent domain as a threat, promptly responding to

    issues, reaching out to affected stakeholders, and conducting oneself as an industry

    ambassador. While these guiding principles seem like common sense and should be

    easy to follow, each landowner is different and what works in conversation with one

    landowner may not work at all with another.

    The negotiating process can be a stressful time for both the landowner and the agent

    trying to secure the land rights. Even the best explanation of the need and benefits of

    the project to the landowner can be met with anger, frustration, or disinterest. It is

    important for the - agent to recognize that they are a guest on the landowners property

    and that the landowners may see no benefit to allowing a pipeline to be placed on their

    land. At a minimum, the landowner may see the project as nothing more than a

    nuisance. Additionally, the landowner may see the placement of a pipeline as being very

    disruptive by impacting their business operation or full enjoyment of the property.

    It is very important for the agent to remain professional and not allow the meeting(s)

    with the landowner to devolve into personal attacks. Positive verbal and body language

    are essential to managing a successful negotiation. Any form of negativity

    communicated by the agent can quickly destroy the credibility or trust trying to be

    established with the landowner. While the agent is the representative of the pipeline

    company, the agent should always put themselves in the landowners shoes and

    consider how he/she would want to be treated. The following are some suggestions of

    positive language and positive phrasing to use when negotiating with the landowner:

    Positive phrases to help reinforce your message about the project:

    The company is interested in the concerns of every stakeholder.

    The company builds and operates reliable pipelines and facilities.

    The project, once in service, will be monitored electronically 24-7 by our

    Gas/Pipeline Control surveillance team.

    The company will construct the project using appropriate technology and

    construction techniques that will minimize impacts to your land and the

    environment.

    The project will supply _____ jobs to this community (long and short term) and will

    add significant dollars to the local tax base.

    The construction process from surveys to completion is carefully monitored by

    __________and all applicable rules and regulations are followed.

  • 21

    The company will restore all property to its pre-construction condition to the

    maximum extent possible.

    After construction and restoration, the project site is monitored to ensure that the

    restoration objectives have been met and the company will work with the property

    owner(s) regarding varying restoration options.

    The project will satisfy a public need by delivering clean-burning natural gas to

    generate electricity, heating, cooking, and other uses.

    Positive phrases to maintain a professional demeanor and minimize negative negotiating environments.

    If you would send us ________, we would be happy to complete the process for

    you.

    The information we have suggests that you have a different viewpoint on this

    issue. Let me see if I understand your position correctly and Ill try to explain our

    perspective to you.

    Might we suggest that you [suggestion].

    One option open to you is [option].

    We can help you to [whatever] if you can send us [whatever]

    Body Language: Positive actions to reinforce during interactions with your audience

    Speaking slowly and clearly

    Standing with your arms and hands comfortably at your side

    Eye contact with the audience

    Smiling

    Dress appropriately

    Body Language: Negative things to avoid during conversations with

    your audience

    Pencil fiddling

    Rocking

    Ring twisting

    Tapping

    Fig leaf stance

    Parade rest

    Choir pose

  • 22

    Presentation Techniques

    Things to Avoid

    1. Dont get emotional, defensive, or argumentative.

    2. Dont bluff or lie. If/When the truth comes out later, any credibility or trust that

    you may have had will be gone.

    3. Dont use jargon or technical terms without being prepared to explain their

    meaning.

    4. Dont be condescending or arrogant with the landowner or stakeholders.

    5. Dont touch any resident/local official or use force in any way.

    6. Dont discuss confidential information where others you dont know can hear.

    7. Dont use phrases such as: Its a done deal..you might as well sign.

    FERC wont let us move the route..it had better be true if you say it!

    If you dont sign, well use our power of eminent domain to acquire the

    easement.

    8. Dont threaten eminent domain/condemnation. Be prepared to address the subject

    in the manner prescribed by the company if the landowner brings up the

    subjectthey will, so be prepared!!

    9. Avoid discussing religion, politics, or any other potentially divisive subject matter

    Things to Practice

    1. Be preparedanticipate questions that the public may want to ask.

    2. Be calm, truthful and helpful.

    3. Show compassion.

    4. Know your key messages and repeat them often.

    5. Try to answer all questions as thoroughly as you can.

    6. Admit you dont know the answers to specific questions if you dont know. But,

    add that you will find out or you will find someone else at the company that can

    answer their question. Follow-up in a timely manner

    7. Immediately correct misperceptions or errors.

    8. Practice the art of bridging.thats interestingtell me more about that

    9. Speak clearly and in plain English. No jargon/slang

    10. Have translators available if not in an English-speaking area

    Always remember the principles of SMART COMMUNICATION

    Smart Communication techniques are extremely important. Remember that whatever

    you say can (and will) be repeated, misinterpreted, or used against you in the court of

    public opinion, or worse, a court of law! Never put in writing what you dont want to

    see in print. Use only factual statements and leave your personal opinions about the

    project, the company, the landowner, the regulators, etc. out of your status reports,

    journals, emails and letters. They ALL have the possibility of ending up in a court

    proceeding or can be posted to websites, newspapers, and video clips!

    Attached as Exhibit B is a more detailed description of SMART COMMUNICATIONS.

  • 23

    B. Eminent Domain: How to respond to questions concerning Eminent Domain

    Eminent domain is without question the most difficult matter a pipeline company and the

    agents negotiating for easements must address. Pipeline companies want to be viewed

    as fair, but like each of us, they dont want to overpay for something or accept terms

    and conditions in an agreement they deem to be unfair. Unfortunately, differences

    between the landowner and the pipeline company regarding the fair value of an

    easement and its terms and conditions are very common and almost inevitable.

    The agent is tasked with the responsibility to strike the proper balance of fairness

    between the company and landowner. Occasionally, the parties cannot come to an

    agreement and it becomes a legal matter that must be decided by a third party. While

    the agent works to bring the parties together, the agent is the representative of the

    pipeline company and as such, has specific duties that must be accomplished. As an

    experienced professional, the agent is responsible for negotiating in good faith with each

    and every landowner and documenting those negotiations in such a manner, so it is

    clear that good faith negotiations took place between the parties. Previous sections of

    this material addressed methods and techniques how to accomplish good faith

    negotiations.

    The following are some tips for handling the issue of eminent domain:

    It is the agents responsibility to identify tracts early in the acquisition process

    where they believe the use of eminent domain is most likely and bring those tracts

    and the details of the negotiations to the attention of the land supervisor.

    The agent should be intimately familiar with the publicly-available

    position/comments that FERC has made in regard to eminent domain and be

    prepared to communicate it to the landowner when asked. As a general rule, if a

    question arises concerning eminent domain, an agent should refer directly to

    FERCs position/comments. Following are various comments made by FERC

    concerning the topic:

    The following comments are available on the Pre-Filing FAQs page on FERCs

    website (see http://www.ferc.gov/industries/gas/indus-act/pre-filing/faqs.asp):

    Q: What is Eminent Domain (Condemnation)?

    A. Section 7(h) of the Natural Gas Act (NGA) grants the right of eminent

    domain when a certificate of public convenience and necessity is issued by

    the FERC under section 7(c) of the NGA.

    Thus, when FERC finds that a proposed project is in the public interest, it

    will issue an order of convenience and necessity. The pipeline company will

    then have the right to acquire necessary property rights for that project by

    use of eminent domain if the pipeline company and landowner cannot

    reach a voluntary agreement regarding the terms of an easement or the

    compensation to be paid.

    http://www.ferc.gov/industries/gas/indus-act/pre-filing/faqs.asp
  • 24

    Q: What is the FERCs role in land negotiations?

    A. Throughout the pipeline certificate proceedings, FERCs staff and the

    pipeline company must be responsive to landowners concerns. When a

    landowner requests reasonable right-of-way adjustments or other

    accommodations, staff may actively seek the pipeline companys

    concurrence. Also, FERC staff may make appropriate recommendations to

    ensure that any certificate issued is conditioned to require the pipeline

    company to make reasonable accommodations requested by landowners or

    affected towns. Further, FERC expects pipeline companies to act fairly,

    honestly and respectfully with landowners when they are negotiating for an

    easement. As long as the pipeline company is adhering to the terms and

    conditions of the certificate, FERC has no further role in the eminent

    domain process. Acquiring the necessary rights becomes a legal matter

    between the pipeline company and the landowner in the courts.

    The following comments can be found in the FERC publication, entitled An

    Interstate Natural Gas Facility on My Land? What Do I Need to Know? (see

    http://www.ferc.gov/for-citizens/citizen-guides/citz-guide-gas.pdf):

    You will also have the opportunity to learn the views of other interested parties.

    The Commission (FERC) may approve the project, with or without modifications,

    or reject it. If it is approved and you fail to reach an easement agreement with

    the company, access to and compensation for use of your land will be set by a

    court. (see page 2)

    Q: How do pipelines obtain a right-of-way?

    A: The pipeline company negotiates a right-of-way easement and

    compensation for the easement with each landowner. Landowners may be

    paid for loss of certain uses of the land during and after construction, loss

    of any other resources, and any damage to property. If FERC approves the

    project and no agreement with the landowner is reached, the pipeline

    company may acquire the easement under eminent domain (a right given

    to the pipeline company by statute to take private land for Commission-

    authorized use) with a court determining compensation. (see page 6)

    Q. What authorization allows the pipeline company to use eminent

    domain?

    A: If FERC authorizes the project and the necessary easements cannot be

    negotiated, an applicant is granted the right of eminent domain (section

    7(h) of the Natural Gas Act and the procedures set forth under the Federal

    Rules of Civil Procedure (Rule 71A)). Under these conditions, the

    landowner could receive compensation as determined by the courts. (see

    page 20)

    http://www.ferc.gov/for-citizens/citizen-guides/citz-guide-gas.pdf
  • 25

    Q: Within what jurisdictions would an eminent domain procedure

    occur?

    A: It is the companys desire to not proceed with condemnation procedures

    but if they must occur the companys legal staff will determine the

    jurisdiction.

    The agent is free to discuss condemnation if asked directly or the time has

    come to address this subject during protracted negotiations. In discussions with

    landowners, tenants, and/or their attorneys, great care should be exercised in

    discussing this subject. Additionally, the agent should emphasize that

    eminent domain is the companys last choice in acquiring rights for the

    project. Condemnation is never to be used as a threat, express or

    implied to the landowner or their representative.

    If, prior to receiving the FERC Certificate, you are asked by the landowner,

    Can you condemn me, your response should be similar to: Not at this time,

    but should the FERC grant a Certificate of Public Convenience and Necessity for

    this project, the right of eminent domain will be available to us should

    negotiations fail to reach an agreement. Again stress that condemnation is

    used only as a last resort and that it is our desire to reach an amicable

    settlement with each party.

    The subject of condemnation should be discussed in a reserved, professional,

    and matter-of-fact manner as a last alternative to a negotiated agreement. It

    is the companys intention to make fair offers and to reach voluntary

    agreements. There are just some instances where the company has no choice

    but to enter a condemnation proceeding because the landowners position is

    intractable and the company has no viable alternative routing. This is not

    always a bad thing if presented correctly. Sometimes it helps to have a

    disinterested third party such as a commission or a jury to reduce the

    emotional issues and find common ground (or at least reasonable solutions).

    Eminent domain proceedings vary from state to state and legal counsel should

    be consulted regarding the specific process in the state where the project is

    taking place. However, the eminent domain process typically follows the

    general pattern outlined below:

    o The condemnation appraisal is ordered and generated to assist in

    determining a fair market value for the rights to be acquired by

    condemnation. The appraisal report should be in narrative form, and

    prepared by a qualified and licensed, local appraiser (preferably an MAI).

    The landowner should be notified by the agent prior to the appraisers

    contact.

    o The condemnation appraisal or summary letter is delivered to the

    landowner by the agent along with the offer and, if required, an RPLS

    stamped land plat (revised if necessary)

    o The pipeline companys final offer letter, executed by the appropriate

    company official (land supervisor or attorney), is mailed to the landowner.

  • 26

    Typically the final offer letter package contains a summary of offered

    compensation and a response deadline.

    o Depending on the situation and the legal requirements of the state, it may

    be necessary for the pipeline company attorney to send another final offer

    letter to initiate the condemnation process.

    o The final offer letter is usually followed by a service of summons and the

    filing of a lawsuit.

    o A conference and/or hearing before a judge/jury/commission will likely be

    required to discuss possession for construction. It may be determined

    that a separate mediation conference will need to be scheduled to address

    compensation. In addition, immediate possession may be granted to the

    pipeline company by the judge/jury/commission. However, it is important

    to note that the judge has discretionary authority regarding immediate

    possession and may not grant such authority if the pipeline company

    cannot demonstrate a compelling case for imminent harm.

    o Settlement talks can continue during the condemnation process with the

    hope that the matter can be settled out of court. However, if the

    proceeding continues to the final step in the process, a hearing before the

    judge where either the commissioners or jury set the amount of

    compensation would take place.

  • 27

    V. Construction Phase

    Once easement acquisition is complete and the project moves into the construction

    phase, clear and ongoing communications with the landowner is imperative.

    Communication with the landowner begins with a review of the easement for the

    impacted tract of land. The construction schedule and the sequence of crews (e.g.,

    survey, clearing, trenching, etc.) should be communicated to the landowner. Issues or

    concerns raised by the landowner or other stakeholders should be addressed

    immediately, and communicated to Construction and Management on a daily basis.

    Communication with different groups such as Engineering, Construction, Business

    Development (Commercial), and the construction contractor need to be ongoing and

    continuous to efficiently revise any needs specific to the detailed execution plan. These

    communications should take place regularly and if necessary at the daily construction

    meetings.

    Any communications/decisions requiring action on a particular parcel of land will be

    relayed to the appropriate agent and Right of Way (ROW) supervisor, so the landowner

    can be immediately contacted. On the ground meetings (tract site meeting) will be

    conducted by the agent or ROW supervisor along with other personnel representing

    Construction, Engineering, or construction contractor as required. Any landowner

    concerns during construction will be addressed by the agent.

    General Requirements of the Right of Way Plan for the Construction Phase of the Project

    Deliverables:

    1. Final Landowner Line List for construction and project implementation which

    details any special tract requirements from the landowner. All special terms and

    conditions should be communicated and explained to the Construction Manager

    and construction contractor.

    2. File Review - A review of the documents impacting each tract of land

    (easements, leases, fee purchases, permits, and/or other occupational

    agreements) should be concluded prior to landowner notification of construction.

    Construction Notification should be at the earliest possible time and no later than

    72 hours prior to entry upon the tract.

    3. Contingency Plan for the Acquisition of Additional Property Rights not

    purchased or within the anticipated project scope. These additional needs should

    be approached as any other land rights acquisitions for the project, but with a

    clear communication to the landowner for issues and reasons for the additional

    property rights. It should be noted that if these additional needs are in conflict

    with the conditions of a FERC certificate or outside of an area that has been

    studied and cleared for the project, the pipeline company might experience

    significant delays including, but not limited to the shutdown of the project.

    4. A Damage Claim Process should be established for resolution of damage claims

    with landowners and third parties for construction impacts not previously

  • 28

    compensated. Claims should be handled directly with the landowner or party

    presenting the claim in an expeditious manner .A clear expectation of the

    claimant should be sufficient documentation provided so the claim can be

    properly evaluated.

    5. Contact Information for Agents supporting the construction phase should be

    provided to Construction, Engineering, and the Construction Contractor and

    confirmed from time to time to help in resolving problems with landowners or

    acquiring permissions or additional rights.

    6. Property Inspection Process - Each tract should be reviewed during

    construction to assure compliance with the terms and conditions of the

    easement. Any deficiencies should be reported to the Construction Manager,

    Chief Inspection, and/or Right of Way Supervisor.

    7. Landowner Follow-up Plan - After construction is completed on each tract,

    each landowner should be contacted by the agent and a meeting established to

    review the final cleanup. A final letter or sign off/clean-up approval or damage

    release form should be signed by the landowner for each tract.

    8. Transition Plan - Transitioning from the Construction phase to the Operations

    phase of the project should be undertaken by reviewing and revising the Right of

    Way Plan to include the following:

    Providing Public Awareness information to landowners.

    Evidence to Operations that damage claims have been finalized and

    completed.

    Listing of general terms and conditions impacting Operations at project

    completion.

    Final Landowners Line List and adjacent landowners when applicable.

    Issues/Opportunities

    All issues and opportunities affecting the project should be regularly discussed with

    Project/Company Management and Construction. Problem resolution or action to

    mitigate a problem should be jointly decided upon and each party should be assigned

    specific roles and responsibilities. The agent is ultimately responsible to ensure follow-up

    with the landowner and reporting any problems to company management. The following

    is a list of issues that most commonly arise during a project after construction begin:

    Plats may need to be revised for additional acquisition of easement or temporary

    work space during the Construction phase.

    Construction encroachment into areas where an easement or work space was not

    acquired. This will require quick action and timely communication within the

    project team and ROW to respond, evaluate, and correct.

    Landowner or third party encroachment into the purchased right of way. This will

    require direct communication between ROW, Construction, and Engineering for

    resolution.

  • 29

    Required permits not identified during agency interviews or during the land rights

    acquisition phase of the project. Legal counsel may be necessary to help

    determine jurisdictional requirements and expeditiously obtain.

    Forward construction schedule for tract impacts need timely communication from

    Construction and Contractor throughout the project to implement terms and

    conditions of each tract agreement.

    Up to date alignment sheets are to be maintained. Contact records are imperative

    for clear communications both internally and externally to the landowner.

    VI. Post Construc


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