Markttrends, Strategien, Herausforderungen, Beispiele und Best Practices. Exklusiver internationaler Erfahrungsaustausch bezüglich der Kooperationsmodelle zwischen Business und externen Dienstleistern.
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www.isg-one.com AGENDA: Morning 9:30 – 10:00 REGISTRATION AND COFFEE Coffee and pastries will be served during the registration period. 10:00 – 10:15 WELCOME & INTRODUCTION Welcome and agenda overview Moderator: Frank Bastian, Partner, ISG 10:15 – 10:45 TRANSFORMING TO THE RIGHT SERVICE INTEGRATION AND MANAGEMENT (SIAM) MODEL In this opening session we will introduce Service Integration concepts, issues and approaches. This will be followed by a discussion of the evolution that we have observed in the market, and our recommended priorities and trends to implement a successful service integration function. Presenter: Andrea Spiegelhoff, Partner, ISG Kirsten Buffo, Director, ISG 10:45 – 11:30 SERVICE INTEGRATION AND MANAGEMENT – KNOWING WHERE YOU ARE Assessing the maturity of your Service Integration organisation’s current processes is an important step for clearly defining improvement plans and establishing a baseline against which progress can be measured. Presenter: Nick Leach, Head of Integration & Operations, National Grid 11:30 – 11:45 Refreshment Break 11:45 – 12:30 SIEMENS SERVICE INTEGRATION – THE JOURNEY FROM STRATEGY TO SUCCESSFUL IMPLEMENTATION In 2013 Siemens defined its service integration strategy for global Infrastructure services. Over a period of several months the strategy was socialized with key stakeholders and the in-house service integration implementation priorities were defined. The presentation covers the transformation roadmap, practical approach and lessons learned. Presenter: Dr. Matthias Egelhaaf, Global Infrastructure Lead, Siemens Wednesday, 20th November 2013 Steigenberger Airport Hotel, Frankfurt Airport Masterclass IT Service Integration and Management
Transcript
www.isg-one.com
AGENDA: Morning
9:30 – 10:00 REGISTRATION AND COFFEE Coffee and pastries will be served during the registration period.
10:00 – 10:15 WELCOME & INTRODUCTION Welcome and agenda overview
Moderator: Frank Bastian, Partner, ISG
10:15 – 10:45 TRANSFORMING TO THE RIGHT SERVICE INTEGRATION AND MANAGEMENT (SIAM) MODEL In this opening session we will introduce Service Integration concepts, issues and approaches. This will be followed by a discussion of the evolution that we have observed in the market, and our recommended priorities and trends to implement a successful service integration function.
Presenter: Andrea Spiegelhoff, Partner, ISG Kirsten Buffo, Director, ISG
10:45 – 11:30 SERVICE INTEGRATION AND MANAGEMENT – KNOWING WHERE YOU ARE Assessing the maturity of your Service Integration organisation’s current processes is an important step for clearly defining improvement plans and establishing a baseline against which progress can be measured.
Presenter: Nick Leach, Head of Integration & Operations, National Grid
11:30 – 11:45 Refreshment Break
11:45 – 12:30 SIEMENS SERVICE INTEGRATION – THE JOURNEY FROM STRATEGY TO SUCCESSFUL IMPLEMENTATION In 2013 Siemens defined its service integration strategy for global Infrastructure services. Over a period of several months the strategy was socialized with key stakeholders and the in-house service integration implementation priorities were defined. The presentation covers the transformation roadmap, practical approach and lessons learned.
Presenter: Dr. Matthias Egelhaaf, Global Infrastructure Lead, Siemens
Wednesday, 20th November 2013
Steigenberger Airport Hotel, Frankfurt Airport
Masterclass IT Service Integration and Management
For more information on this even, please contact: [email protected]
12:30 – 13:15 Lunch and Networking Lunch will be served providing an opportunity to network with other delegates and speakers. Following lunch we cordially invite you to visit our “Showroom” where we present our approach for a “360° SIAM Experience”.
13:15 – 14:00 “360° SIAM EXPERIENCE” – WHAT IS IT ALL ABOUT? The 360° SIAM Experience will provide you a broad insight into Service Integration and Management (SIAM). It will clarify business and IT drivers, strategic considerations and success factors to shape a multi-provider integration function within an IT organization.
Presenter: Kirsten Buffo, Director, ISG
14:00 – 14:45 CONTRACTUAL ISSUES OF SERVICE INTEGRATION - HOW TO AVOID FINGER-POINTING Issues of end-to-end service provisioning and required legal agreements in a multi-sourcing environment. Presentation of practical and legal challenges to avoid, for example, mutual assignments of blame between client, integrator and different providers.
Presenters: Dr. Jost Kotthoff, Partner, White & Case LLP Dr. Thomas Barnekow, Director, ISG
14:45 – 15:45 MASTERCLASS WORKSHOPS Discussion and working on two different subjects of Service Integration and Management in parallel workshop sessions. The results are presented then by one nominated representative of each group. Coffee and pastries will be provided during the workshops.
A: STRATEGIES AND TRENDS Future changes and dominating models Drivers and constraints …
B: BENEFITS AND VALUE Qualitative and quantitative performance Key performance indicators …
15:45 – 16:30 PRESENTATION OF WORKSHOP RESULTS A: Strategies and Trends B: Benefits and Values
16:30 – 17:00 CLIENTS ASK – PROVIDERS ANSWER To wrap up the day we invited selected Service Provider representatives who will answer critical questions from the participants.
17:00 – 18:00 COCKTAIL RECEPTION Following the final session of the Masterclass all attendees are invited to join us at a cocktail reception where any outstanding questions or discussions can be continued in an informal setting.
