siddhartha consultancy services www.scsuniversal.com HR Consulting Competency Mapping Assessment Center Mentoring Performance Evaluation and Linking with Reward Systems Designing HR Processes HR Outsourcing Training Need Analysis Training Evaluation Psychometric Testing Personality Profiling Individual, Team and Organizational Tests Organizational Survey Recruitment for National and Overseas Skills and Competency based selection Competency Assessment for short listed candidates to fulfill the exact needs of jobs Training Programmes at SCS Managerial Skills Communication Skills Presentation Skills Team Building Leadership Emotional intelligence Time and Task Management Creativity and Problem Solving Analytical Thinking and Decision Making Soft skill training for management trainees Stress Management HR for Line Managers Interviewing Skills Mentoring and Coaching Counseling Competency Mapping Psychometric Testing ISO 9001 /- Quality Management System ISO 14001 - /Environment Management System OHSAS 18001 - /Occupational Health & Safety ISO 22000 / HACCP / BRC - /Food Safety Management ISO 27001 - /Information security Management System Software Management , Risk Assessment/ Design Management, Audit Services
SIDDHARTHA CONSULTANCY SERVICES The quality services we deal are as follows. • ISO 9001 - Quality Management System • ISO 14001 - Environment Management System • OHSAS 18001 - Occupational Health & Safety • ISO 22000, BRC, HACCP - Food Safety Management • ISO/TS 16949 Global Automotive Management System • ISO 27001 - Information security Management System • SDLC, CMMi – Software Development Life Cycle • Design Management At SCS we believe in offering high-quality integrated services to fulfill our customers’ requirements and expectations. Our unmatched resources and understanding of global economics translate into consistent quality of customer services. Our aim is to turn knowledge in to reality for the benefit of our customers, our people and our societies. SCS has team of qualified Consultants which include Engineers with Management Backgrounds with vast Industrial Expertise. Our Values: Hard and dedicated team work coupled with integrity & Commitments towards People and Societies. We believe in change. We are thankful to give us an opportunity to introduce you the roadmap for effective mapping of your existing system to Quality management system ISO 9001:2008 requirements. Below please find ISO 9001 overview along with scope and activity plan for Documentation, Training and implementation. We will appreciate your response in order to explain you in detail about our proposal, but if you have any question in the mean time, you can reach us on above mentioned address. Sincerely yours, Gajendra Khare Director- Siddhartha Consultancy Services Contact – Mr. Gajendra Khare- Mobile- 09971090494, [email protected][email protected]Add: B-7&8, Ganesh Nagar,Pandav Nagar Complex, New Delhi-92 www.scsuniversal.com We are a consulting firm based in New Delhi India having high profile team of Certified Lead Auditors for (ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, and ISO 27001 Having wide & variety of professional experience and exposure to latest best practices followed globally. Our objective is to adding value to those enterprises looking to drive-up business. At SCS we provide business solutions to meet the vast majority of company needs around business improvement, hassle-free operations, excellence, and growth. Add: D-35, Pandav Nagar, Opp. Mother Dairy New Delhi-92 www.scsuniversal.com
Transcript
SIDDHARTHA CONSULTANCY SERVICES
The quality services we deal are as follows.
• ISO 9001 - Quality Management System• ISO 14001 - Environment Management System• OHSAS 18001 - Occupational Health & Safety• ISO 22000, BRC, HACCP - Food Safety Management• ISO/TS 16949 Global Automotive Management System• ISO 27001 - Information security Management System• SDLC, CMMi – Software Development Life Cycle• Design Management
At SCS we believe in offering high-quality integrated services to fulfill our customers’ requirements andexpectations. Our unmatched resources and understanding of global economics translate into consistentquality of customer services.
Our aim is to turn knowledge in to reality for the benefit of our customers, our people and our societies.
SCS has team of qualified Consultants which include Engineers with Management Backgrounds with vastIndustrial Expertise.
Our Values: Hard and dedicated team work coupled with integrity & Commitments towards People andSocieties. We believe in change.
We are thankful to give us an opportunity to introduce you the roadmap for effective mapping of yourexisting system to Quality management system ISO 9001:2008 requirements. Below please find ISO9001 overview along with scope and activity plan for Documentation, Training and implementation.
We will appreciate your response in order to explain you in detail about our proposal, but if you have anyquestion in the mean time, you can reach us on above mentioned address.
Sincerely yours,
Gajendra Khare
Director- Siddhartha Consultancy ServicesContact – Mr. Gajendra Khare-Mobile- 09971090494, [email protected][email protected]: B-7&8, Ganesh Nagar,Pandav Nagar Complex, New Delhi-92www.scsuniversal.com
We are a consulting firm based in NewDelhi India having high profile team ofCertified Lead Auditors for (ISO 9001, ISO14001, OHSAS 18001, ISO 22000, andISO 27001
Having wide & variety of professionalexperience and exposure to latest bestpractices followed globally.
Our objective is to adding value to thoseenterprises looking to drive-up business.At SCS we provide business solutions tomeet the vast majority of company needsaround business improvement, hassle-freeoperations, excellence, and growth.
Add: D-35, Pandav Nagar, Opp. Mother Dairy New Delhi-92 www.scsuniversal.com
A quality management system in accordance with ISO 9001:2008 will provide your organization with a set ofprocesses that ensure a common sense approach to the management of your organization.The system should ensure consistency and improvement of working practices, which in turn should provideproducts and services that meet customer's requirements. ISO 9000 is the most commonly used internationalstandard that provides a framework for an effective quality management system.
WHAT IS ISO 9001?What is ISO 9000?
The ISO 9000 family is primarily concerned with "quality management". This means what the organizationdoes to fulfill:- The customer's quality requirements, and - Applicable regulatory requirements, while aiming to -Enhance customer satisfaction, and - Achieve continual improvement of its performance in pursuit of theseobjectives.
ISO 9001:2008,The requirement standard, includes the following main sections:1. Quality Management System2. Management Responsibility3. Resource Management4. Product Realization5. Measurement Analysis and Improvement
ImprovesO 9001:2008 Implementation Benefit• POLICIES & OBJECTIVES set by 'top management'
• understanding customer's requirements with a view to achieving CUSTOMER SATISFACTION• improved internal and external Communications• Greater understanding of the organization's processes• Understanding how statutory and regulatory requirements impact on the organization andyour Customers• clear responsibilities and authorities agreed for all staff• improved use of time and resources• reduced wastage• Greater consistency and traceability of products and services• Improved morale and motivation• Customer Confidence, Satisfaction and TRUST• Level of Assurance in Organisational QUALITY• Conformance to Legal and Regulatory Requirements• Organisational PROFITABILITY• Ability to Differentiate Organisation for Competitive Advantage• Organisational Credibility & Reputation
Commitment• Continuous Improvement• Preparedness for Independent Review• Measure against Best Practice
Many companies have benefited by adopting ISO 9001 Quality standards in theirmanufacturing process. Over the period of time this benefit has extended to non-manufacturing firm like Hospitals, Banks, Entertainment, Educational Institutions,Consultancy firms etc.
ISO 9001 is perceived as an affective management tool for improving the levels ofQuality, Reliability and Performance on a continual basis, be it in manufacturing unitsor in service sector.
Plan what you do - do as per the plan - check for the expected results – actfor correcting the same leading to continual improvement - being the MOTTOof ISO 9001, brings in some inherent benefits to an Institute. These could betangible and non-tangible.
Although the basic system exists in any Institute, what are lacking are plannedactivities towards,
Customer Requirements – Understandings at all levels and deliver qualityeducation to attain good reputation in the society.
Linking of existing procedures to the education service delivery process to attainprocess capability and meet targets / expectations.
Mechanism for identifying non-conforming areas through Internal Audits,Corrective / Preventive mechanisms for continuous improvements.
BENEFITS
Planning each and every activity puts in some discipline into the system whichavoids duplication or missed/ delayed actions causing delays / added costs.
Doing as per the plan ensures Consistency in the education delivery process.
Documenting the process/ activities generate means for audit, basis for correctiveaction and continuous process improvements. Training new personnel becomeseasier with the documented procedures/ instruction.
Better implementation and sustaining of procedures/forms introduced as thesystem is subject to audit.
Operations will tend to shift towards System orientated from Person oriented.
Better standing in the market. Education delivery service marketed shall be froman ISO 9001 certified Institute.
“ISO 9001 slows down the process and calls for lot of documentation to bemaintained” or “ISO 9001 is generating records to satisfy the ISOauditors”.
Proper planning, documenting only as much as it is necessary to ensure the qualityof Product / service and meeting the ISO 9001 requirements, the myth can beproved wrong. With use of computers the manual maintenance of records has beenreduced if not eliminated in many areas.
When we are habituated to work “Paper-less” (verbal/ adhoccommunication), any effort to document the process, appears to be extraeffort.
One need to come out of this MYTH, develop faith in the ISO system, put goodsincere efforts so the real benefits to the Institute can be derived.
HOW DOES ISO WORK
Every education institute has some system or other and managed to meet therequirements and developed based on the effort and reputation developed in thesociety. This process happens with or with out ISO. Then what is ISO goingto do?
ISO Quality Management system shall provide following in more systematic manner,in many Institutes most of the systems already exist and only needs to be capturedin auditable formats and provide linkages.
Introduce systems in various activities/ function based on the ISO Standard,streaming lining the processes followed, procedures, Instructions, form/formatused, records maintained etc., carried out for the education service delivered.
Introduced focused measurement system, for collecting process data / MIS,analyzing the same and identifying the weak areas and working forimprovement.
Introduce planned Internal Quality Audit for the system and systematic reviewby Top Management for effectiveness
Resource management in terms of Human Resource (Competenciesidentification and development through training), Infrastructure and WorkEnvironment for meeting education service delivery requirements.
If the ISO process is seriously taken at all levels of the management andoperations, it is bound to give in lot of improvements in the performance ofthe Institute.
1. System development shall be based on the ISO as applicable to include,
a. Admission process
b. Subject / Topic detailing process
c. Teaching lecture planning, course material preparation and execution planningprocess
d. Standardize teaching material and progressively upgrading year-on-year.
e. Evaluation (Examination ) process, calibration of evaluation methods
f. Library,
g. Human Resource development – develop competency process
h. Purchase / stores function for requirements need for education deliveryprocess
i. Hiring of experts process
j. Management process for effective implementation of system
k. System related process (Document control, Record control, Control of non-conforming process (Like lasses not conducted, attendance requirements notmet, students failing etc.), internal audit, corrective actions and preventiveactions.
2. Bring in awareness among staff on the basic system concept based on ISO 9001QMS.
3. Systems are implemented with the basic intention of continual improvement ratherthan only show compliance for ISO auditors.
4. Orient everyone in the Institute to operate based on activities which are value adding.
If we can divide above into following major activities, the scope of work from ourside and support required from your side shall be as follows,
Sn Activity SCS Client Firm
1
Documentation- Quality Manual- Quality Procedures- Work
Instructions- Forms / Formats
This shall be primarilydone by SCS.
Information and detailsshall be provided by thefirm.
2 System Development This shall be done by usbased on the existing
Functions In-charge shallbe responsible forimplementation of thesystem as finalized.
4Training- Internal Quality Audit/ Awareness
By SCS -
5 Internal Quality Audit Monitored by SCSTo be carried out by thefirm under guidance /support from SCS.
6 Management ReviewMeeting Monitored by SCS
To be carried out by thefirm under guidance /support from SCS
Main Resource required – Management Representative who shall be focal point forsystem development, maintenance and improvements. Shall be main focal point for ourinteraction.
A team can be formed to distribute the development work among staff such that there isinvolvement and commitment to implement.
The ISO 9001 certification is granted after audit by a number of certificationagencies. There are a number of foreign agencies operating world wide providingISO 9001 certification. These are DNV, BVQI, ISOQAR, KPMG, TuV, SAQAS, etc.There are also Indian agencies granting certification, these are BIS and STQC.
Guidance shall be given to client in selecting the certification agencies at appropriatetime of the ISO 9001 activities. In principle if we narrow down on the Certificationagencies, quotations may be obtained and finalized. The cost of certification chargedby the certification agencies depends on the size and area of operation to becovered.
The cost of certification fees charges depends from Agencies to agencies andincludes
One of the requirements of the ISO 9000 standard is that it has to be updated oncein 6 years. The first standard in the series was released in the year 1987 and firstrevision was released in the year 1994.
There were shortcomings in the earlier released standard (1987 / 1994) which cameup through feedback from users / Institutes of the standard. Major feedback includedcomments like more focus on documentation and less on the improvement, notcompatible with other standard in the series like ISO 140000 (EnvironmentalManagement Systems) etc.
Based on the feedbacks, the ISO 9000:1994 series (ISO 9001/ISO 9002/ ISO 9003 of1994 edition) were updated and changed to ISO 9001:2008 with effect fromDecember 2008.
Based on the activities carried out in the Institute, the scope of certification has to bedefined and certificate issued accordingly.
In the revised standard ISO 9001:2008, the earlier requirement of 20 clauses aregrouped under five major heads based on the eight Management Principles.
Section 4: Quality Management System
Section 5: Management Responsibility
Section 6: Resources management
Section 7: Product Realization
Section 8: Measurement, Analysis and Improvement
The definition of Management Principles and the Eight Management Principlesthan can used by the Top Management are,
Management Principles.
A quality management principle is a comprehensive and fundamental rule or belief,for leading and operating an Institute, aimed at continually improving performanceover the long term by focusing on customers while addressing the needs of all otherstakeholders.
Principle 1 — Customer-Focused OrganizationOrganizations depend on their customers and therefore should understand currentand future customer needs, meet customer requirements and strive to exceedcustomer expectations.
Principle 2 — Leadership
Leaders establish unity of purpose and direction of the organization. They shouldcreate and maintain the internal environment in which people can become fullyinvolved in achieving the organization’s objectives.
Principle 3 — Involvement of People
People at all levels are the essence of an organization and their full involvementenables their abilities to be used for the organization’s benefit.
Principle 4 — Process Approach
A desired result is achieved more efficiently when related resources and activities aremanaged as a process.
Principle 5 — System Approach to Management
Identifying, understanding and managing a system of interrelated processes for agiven objective improves the organization’s effectiveness and efficiency.
Principle 6 — Continual Improvement
Continual improvement should be a permanent objective of the organization.
Director, Mr. Gajendra KhareMr. Khare has about 14 years of working experience with many prestigious organizations of the country and overseasin the field of Human Resource Development (HRD), Administration, Laisioning, ISO-9000, MIS (ManagementInformation Systems) and others. He has worked on a number of HRD and quality related and laisioning assignmentsof various organizations. He has also worked in the area of Management Information Systems and implemented ERPmodules in industries.He has been a member of various professional organizations in the fields of HR and quality etc.Mr Khare has developed and implemented various HR solutions to the industries successfully. He has alsoimplemented ISO-9001:2008, ISO 13485:2003 CE and WHO: GMP certification and also handled variousadministrative and laisioning assignments and completed successfully.Contact: +919971090494; [email protected]; [email protected], web: www.scsuniversal.com
