ISO 9000ISO 9000

“Lady Killer” Group

Date: 08/08/08

What What isis

ISO ISO

9000?9000?

•ISO is the International Organization for Standardization

•ISO 9000 is a tool to help organisations ensure that their processes and documentation enable them consistently to meet their customers’ needs and expectations.

Brief

• ISO 9000 originated in the UK.

• It is located in Switzerland and was established in 1947.

• Adopted by 50,000 companies in the UK and over 127,000 world-wide.

•The ISO 9000 Standards apply to all kinds of organizations in all kinds of areas.

What does it What does it involve?involve?

The Organization must: The Organization must:

•Say clearly what they do

•Capture this in a quality manual

•Ensure they do what they say

•Make sure their actions are effective

•Make improvements to what they do.

How does it How does it cost?cost?

•60 and 70 people could expect to pay £1500 - £2600 for the initial assessment

•£1400 each year for the continuing assessment audits.

How long does it take?Implementation Period

The length of time leading up to assessment depends entirely upon the current state of the organisation’s management system and the need to develop consistent working practice to comply with the standard’s requirements. Frequently the process of implementation through to assessment can be complete in 6 to 9 months.

Benefits of ISO 9000Benefits of ISO 9000

•Improved profit levels •Improved public perception of organisation’s image•Employee morale is increased •Customer satisfaction•Reduced problems resulting from increased employee participation, involvement, awareness and systematic employee training. •Better products and services •Improved communications both internally and externally.•To enter global markets

Why is it important?Why is it important?1.The Dying Father and His Sons 1.The Dying Father and His Sons “A father on his death bed told his sons that there was a great treasure to be found in his vineyard. After he had died the sons raced out into the fields and overturned all the sol in search of the prize. No treasure was found, but due to the revitalization of the soil, the vineyard yielded a bountiful harvest.”

2.The Wild Boar and the Fox 2.The Wild Boar and the Fox “A fox observed a wild boar sharpening his tusks. There appeared to be no imminent danger, so the fox asked, “Why do you sharpen your teeth when your enemies are not around? The boar responded ” I would have no time to sharpen them if my enemies were upon me”.

•Many companies pursue registration to ISO 9000 under pressure from their customers or as a marketing strategy. Along the way to implementation, they discover they have so improved their ”invisible” processes and procedures that benefits exceed the expectations and the organization improves and prospers over a period of time.

•Organizations need to be ready, in time to face the emerging competitions.

Let’s compare Let’s compare them !!!them !!!

Business Excellence Model

Strategic overview

Investors in People

•People/employees in an organisation and their role in improving itsperformance

Charter Mark Processes

ISO 9000 Customers, service users

They focus on .....They focus on .....

Their costs and Their costs and implementation periodimplementation period

BEM •1400pound/6-10 people/35days

IIP •550 pound per day •Depend on the size of the organisation, the number of employees and the number of sites involved.•Six months to two years

CM •No charge•Five-six months from receipt of your application.

ISO •1400 pound/60-70 people/year•Frequently the process of implementation through to assessment can be complete in 6 to 9

months.

Links Links Between the Between the SchemesSchemes•The BEM provides an overall

framework for all an organisation’s activities, Investors in People, Charter Mark and ISO 9000 look in much more detail at ways of improving performance •The BEM helps you ask the right questions, and the other three schemes help you to find answers. How you use them, and in what order is down to you. •The BEM will give you an overview. The other schemes enable you to start by concentrating on a particular area

Thanks for listening !!!