ISO/TC 224 WORKSHOP THE AFRICAN WATER ASOCIATION KAMPALA-UGANDA JULY 16, 2007 AFRICAN WATER...

ISO/TC 224 WORKSHOPTHE AFRICAN WATER ASOCIATION

KAMPALA-UGANDA

JULY 16, 2007

AFRICAN WATER ASSOCIATION

AFRICAN WATER ASSOCIATION

WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO WorkshopWBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

1) PRESENTATION OF THE AFRICAN WATER ASSOCIATION1-1) History1-2) Objectives - Organs - Members - Partners - Actions1-3) The Water Operators Partnership Program of the United Nations

2) ISO COMMITTEES IN AFRICA2-1) Member Committees 2-2) Correspondent Members2-3) Subscriber Members

3) STANDARDIZATION NETWORK AND FRANCOPHONIE (RNF)

4) REGIONAL AFRICAN ORGANIZATION FOR STANDARDIZATION - ARSO

5) STANDARDS AND AFRICAN WATER UTILITIES5-1) The Standards of the World Health Organization for Water

Quality5-2) The ISO 9001 Quality Certification, Version 2000 and AFAQ:

French Quality Assurance Association. - The ISO 9001 Standard - Version 2000- The PDCA Principle or Deming Wheel- Detail of the ISO 9001 Standard - version 2000

6) CONCLUSION

OUTLINE OF THE PRESENTATION


Several managers of organizations involved in the African drinking water and sanitation sector decided in February 1980 to establish an Association known as:

THE UNION OF AFRICAN WATER SUPPLIERS

(U.A.W.S.)

SODECI Côte d’Ivoire

SBEE Benin

SNEC Cameroon

SEEG Gabon

DEG Guinea

ONE Haute volta

EDM, Mali

NIGELEC Niger

SONEES Senegal

Other joined them later to implement that project. These were: Nigeria, Morocco, SONEDE (Tunisia), LWSC (Liberia), la GUMA Valley (Sierra Leone), Algeria, SNE (CAR), WSN (Kenya).

HISTORY FEBRUARY 1980

The African Water Association


Coordinate the search for knowledge and up-date technical, legal, administrative, and economic data gathered in the area of Water Supply, Sanitation and the Environment;

Foster permanent exchange of information in all areas related to water supply, sanitation and the environment, particularly on research and implemented techniques;

Initiate, encourage and promote any actions of cooperation and exchange in professional training;

Promote contacts, exchanges and cordial relationship among professionals of the sector in Africa and throughout the world. The Association organizes congresses, colloquia, seminars, workshops and technical sessions.


THE OBJECTIVES

THE ORGANSTHE CONGRESSTHE CONGRESSTHE GENERAL ASSEMBLYTHE GENERAL ASSEMBLYTHE EXECUTIVE BOARDTHE EXECUTIVE BOARDTHE SCIENTIFIC AND TECHNICAL THE SCIENTIFIC AND TECHNICAL COUNCIL COUNCIL THE GENERAL SECRETARIATTHE GENERAL SECRETARIATTHE COMMUNICATION UNITTHE COMMUNICATION UNIT

THE RESOURCES They are essentially made of the contributions of the Members and, exceptionally, by gifts and subsidies.



THE CONGRESSTHE CONGRESS The next CONGRESS of the The next CONGRESS of the African Water Association will African Water Association will be held be held in in COTONOU, BENIN, COTONOU, BENIN, from February 25 to 28, from February 25 to 28, 20082008

“PARTNERSHIP AND GOOD GOVERNANCE TO ACHIEVE THE MILLENNIUM DEVELOPMENT GOALS IN THE AFRICAN

WATER AND SANITATION SECTOR”

Theme of the 14th CONGRESS of AfWA,

COTONOU 2008:



May become Regular Members agencies in African countries working for the production and supply of potable water and sanitation. From 18 members when it was established, the Association has today 70 Regular Members from 30 countries.

REGULAR MEMBERSREGULAR MEMBERS

AFFILIATED MEMBERS

AFFILIATED MEMBERS

May become Affiliated Members, any agency or economic operator directly or indirectly involved in the potable water and sanitation sector in Africa. Affiliated Members comprise more than 60 companies and institutions from all the continents.

HONORARYMEMBERS

HONORARYMEMBERS

Any individual or corporate bodies who have rendered distinguished services to the UNION and who, through their action, have contributed to the efficient achievement of its development.

INDIVIDUAL MEMBERS

INDIVIDUAL MEMBERS

Any individual directly or indirectly involved in the potable water and sanitation sector in Africa.

CATEGORIES OF MEMBERSHIP


THE PARTNERSADB African Development Bank.UPDEA Union of Electricity Producers and Conveyors in AfricaESAR Eastern and Southern African Region

GREA AOC Water and Sanitation Regional Group for West and Central AfricaWSP Water and Sanitation Program World BankPMD Partnership for Municipal Development


WWC World Water CouncilIWA International Water AssociationCDE EU’s Centre for the Development of ACP countries EnterprisesWHOS World Health OrganizationOIE International Water OfficeCCEA Consultation Council for Water and SanitationGWP Global Water PartnershipAFD French Development AgencyUNESCO Education Science and Culture

BM World BankWBI World Bank InstituteCWWA Canadian Water and Sanitation Association


CAPACITY BUILDING KEY TO PERFORMANCE

The African Water Association contributes to capacity building: technical meetings, seminars, workshops, congress, training session, networking of professionals

Some current AfWA projects

L’une des priorités dans les actions de l’ASSOCIATION AFRICAINE DE L’EAU :


THE ACTIONS OF THE AFRICAN WATER ASSOCIATION


Reform of the water and sanitation sector

Contracting

Certification and standardization

Reduction of unaccounted for water

A regional workshop Program with a preferential partner: WBI (World Bank Institute)

The water and sanitation sector in Africa Actions of AfWA (regional workshops)


Capacity building of AfWA for good governance in water and sanitation utilities.

Improving the management of water and sanitation utilities through the rational use of performance indicators.

Capacity Building for the maintenance of water and sanitation utilities. Four utilities will receive a subsidy for the establishment of an efficient maintenance approach.

WUP, AfWA, OIEau with the International Water Office, the Water and Sanitation Program of the World Bank (WSP Africa)

With CDE- PROINVEST

Centre for the Development of Companies, EU Dept. for ACP countries

Establishment of a partnership with the Centre for Water New Technologies of Spain and ONEP of Morocco as regard the training of AfWA Members in the area of rural sanitation.

CENTA – CENTRE FOR WATER NEW TECHNOLOGIES IN ANDALUCIA, SPAIN – ONEP Morocco – AfWA

The water and sanitation sector in Africa (Some current AfWA projects)


Tripartite Convention AfWA AfWA ONEP and DonorsONEP and Donors for training at the training centre of ONEP

Tripartite Convention AfWAAfWA SONEDE of Tunisia and the ADBSONEDE of Tunisia and the ADB for the training of AfWA Members in the training center of SONEDE of Tunisia

Training of the executives and technicians of AfWA Corporate Members in water and sanitation professions. All expenses paid for by donors .

The water and sanitation sector in Africa (Four Conventions)

FORMATION

Partnership Convention with the World Water CouncilWorld Water Council

Partnership areas: 1. Search for financing for the

infrastructures2. Urban and rural sanitation3. Capacity building

Partnership Convention with the Partnership for Municipal Partnership for Municipal DevelopmentDevelopment

Partnership areas: 1. Capitalization of experience exchange in the

management of the water and sanitation sector and dissemination to local governments

2. Contribution to the debate on water and sanitation policy

1

2

3

4


Establishment of a Standardization Committee in connection with the implementation of ISO/TC 224 standards

1. Seek information on standards2. Study and evaluate the enforcement/applicability of the standards3. Boost the creation of standards specific to Africa4. Support utilities in their standardization process through application

guides and tool kits5. Facilitate the link between ISO and national standards committees6. Draft a guide (list + objectives) of existing standards in the sector -

standards library7. Have a specific activity on standards regarding prohibited products

(lead, asbestos etc.)8. Initiate a reflection to meet AfWA Members expectations, notably on

the products, “processes” and procedures.

The water and sanitation sector in Africa (Establishment of an ISO/TC224 Committee)

ISO/TC 224 standards are standards related to the service activities connected to drinking water supply and sanitation.

Guidelines for service provision to the user ISO/CD 24510ISO/CD 24510

Guidelines for the evaluation of the service provided and for the management of sanitation services ISO/CD 24511ISO/CD 24511

Guidelines for the evaluation of the service provided and for the management of potable water services ISO/CD 24512ISO/CD 24512

The African Water Association is a member of the Technical Committee of ISO TC/224


The United Nations’ Program “The Water Operators Partnership”

- GOALS , VISION, MISSIONS

- GUIDING PRINCIPLES

- PRIORITY THEMES

- GOVERNANCE AND OPERATIONAL POLICIES

The water and sanitation sector in Africa (Establishment of the Water Operators

Partnership of the United Nations)


The United Nations’ Program: The Water Operators Partnership

Goal: AWOP will support African countries in their efforts to achieve universal coverage for water and sanitation services with the MDGs as a common benchmark.

Vision: AWOP is a program owned and driven by utilities and open to all stakeholders engaged in water and sanitation services.

The ownership by utilities will be realized by placing the AWOP Program (AWOPP) under the structures of the African Associations and by the fact that specific AWOP sub-programs and projects will be anchored in utilities.

Mission: AWOP will foster the development and the improvements of WSS services through increased collaboration between water operators for advocacy, learning, networking and support partnerships among peers.

GOAL, VISION, MISSIONGOAL, VISION, MISSION

The Compendium of actions (COA) – or "Hashimoto Action Plan" – was announced by the United Nations during the 4th WORLD WATER FORUM IN MEXICO.

One of the recommendations of the Hashimoto Action Plan is to create and implement a global mechanism to promote a partnership of operators in the water sector, WOP.

The WOP has received the approval of the whole world, and especially the support of the Secretary General of the UN and the President of the World Bank.



1. Bringing together and supporting existing networks, partnerships and organizations, with a prime focus on utilities.

2. Fostering systematic and structured knowledge-sharing drawing on regional and global experience and involving peer-support partnerships.

3. Responding to the expressed needs of participating utilities and stakeholders.

4. Bringing stakeholders together and organizing activities at the most appropriate levels considering commonalities and cost effectiveness.

5. Commitment to the development and mobilization of regional capacity, in particular, resource centers and learning and research institutions in Africa.

6. Ensuring transparency, accountability and effectiveness in interactions among partners

7. Ensuring a not-for-profit financial structure that uses sound business practices consistent with the principles of the Global WOP

8. Ensuring a coherent financing plan that addresses the continuity of the Secretariat and provides the visibility necessary for sound planning.

GUIDINGGUIDINGPRINCIPLESPRINCIPLES



1. Management Information Systems: monitoring and evaluation: performance assessment, benchmarking, continuous improvement.

2. Service to the Poor: Pro-poor policies & strategies, financing and tariff issues (ensure sanitation focus)

3. WSS/MGDs Roadmap and Long-term Planning and Financing

4. Human Resources Development and Capacity Building

5. Infrastructure Development and Asset Management

6. Advocacy and Communication

7. Access to adequate sanitation

8. Water and sanitation services in small towns.

PRIORITYPRIORITY THEMES THEMES



1.1. The REGIONAL COUNCILThe REGIONAL COUNCIL

The Regional Council (RC) will gather all key stakeholders. Its role will be to provide strategic guidance, foster coordination and facilitate relationships with funding partners. Its membership will include:

• AfWA-ESAR/IWA, the Program Coordinator (PCSU)• Regional organizations (AMCOW, BAD/AWF)• Regional NGOs (WaterAid , ANEW)• International /regional actors: (UN-HABITAT, PEA, UE plus supporting donors)• Utilities engaged in the implementation of specific activities .

2.2. The Program CommitteeThe Program Committee

The Program Committee is an organ of the Regional Council established to oversee and support the Secretariat of WOP. The PC will review annual work programs and budgets as well as annual reports and will monitor the follow-up of the recommendations of the Regional Council.

3. The Secretariat of WOP

The Secretariat of WOP will be responsible for the following key functions:

• Planning, coordination and monitoring of the whole program ;• Fundraising and financial planning;• Cooperation with Global WOP;• Communication and dissemination (web site); and• Helping partner groups prepare sub-programs/projects.

GOVERNANCEGOVERNANCEAND OPERATIONALAND OPERATIONAL POLICIESPOLICIES

The AWOP Program will be a joint undertaking of AfWA and ESAR/IWA



December 6 to 8, 2006 in NAIROBI, KENYA: Workshop on the partnership among operators of the water and sanitation sector to improve the performance of water utilities

April 24 to 26, 2007 in Johannesburg, South Africa: Workshop for the establishment of the Water Operators Partnership, Africa region

August 2007 Stockholm World Water Week: Launching of the Global WOP

January 2008 in Singapore: 1st Convention of WOP

February 25 to 28, 2007 in Cotonou, Benin- CONGRESS of the African Water Association: Launching of the African WOP

LANDMARKSLANDMARKS


2) ISO COMMITTEES IN AFRICA2-1) Member Committees 2-2) Correspondent Members2-3) Subscriber Members

3) STANDARDIZATION NETWORK AND FRANCOPHONIE (RNF)

4) REGIONAL AFRICAN ORGANIZATION FOR STANDARDIZATION - ARSO

5) STANDARDS AND AFRICAN WATER UTILITIES5-1) The Standards of the World Health Organization for Water Quality5-2) The ISO 9001 Quality Certification, Version 2000 and AFAQ: French Quality Assurance Association.

- The ISO 9001 Standard - Version 2000- The PDCA Principle or Deming Wheel- Detail of the ISO 9001 Standard - version 2000

6) CONCLUSION 6) CONCLUSION



The International Standardization Organization comprises 3 categories of membership. These are:

1. The MEMBER COMMITTEES

The Committees of the International Standardization Organization (ISO) in Africa

2. The CORRESPONDENT MEMBERS

3. The SUBSCRIBER MEMBERS


A Committee Member of ISO is the national agency “the most representative of standardization in its country."

The Member Committees are qualified to participate with full voting right to any technical committee and general policy committee of ISO.

1. South Africa (SABS)2. Algeria (IANOR)3. Botswana (BOBS)4. Côte-d'Ivoire (CODINORM)5. Ghana (GSB)6. Kenya (KEBS)7. Libyan, Arab Jamahiriya

(LNCSM)8. Morocco (SNIMA)9. Mauritius (MSB)

10. Nigeria (SON)11. New-Zealand (SNZ)12. Sudan ( SSMO)13. Tanzania, United Republic of (TBS)14. Tunisia (INNORPI)15. Zimbabwe (SAZ)16. Egypt (EOS)17. Ethiopia (QSAE

The Member Committees



A Correspondent Member is generally an organization in a country that has fully developed its national standardization activity. Correspondent Members do not take an active part in the technical sessions and policy development, but have the right to be informed about works that have some interest for them.

1.Angola (IANORQ)2.Burkina Faso (FASONORM)3.Benin (CEBENOR)4.Cameroon (CCNQ)5.Eritrea (ESI)6.Guinea (INNM)7.Guinea-Bissau (DSNPQ)8.Madagascar (BNM)

9. Malawi (MBS)10. Mozambique (INNOQ)11. Namibia (NSIQO)12. Uganda (UNBS)13. Rwanda (RBS)14. Senegal (ASN)15. Togo (CSN)16. Zambia (ZABS)

Correspondent Members



The category of Subscriber Members was created for countries with small economies. These Subscriber Members pay a contribution that nevertheless enables them to be in contact with the international standardization.

1.Burundi (BBN)2.Lesotho (LSQAS)

Subscriber Members



It was established at the ISO General Assembly of Ottawa in September 2006, and it has received the official support of the International Organization of the Francophonie (OIF). The initiators are:

The Standardization Network and Francophonie (RNF)

- - The Standardization Office of Quebec (BNQ), The Standardization Office of Quebec (BNQ),

- The Canadian Standardization Council (CCN) - The Canadian Standardization Council (CCN)

- The French Standardization Agency (AFNOR) - The French Standardization Agency (AFNOR)


The Standardization Network and Francophonie (RNF)

- The strengthening of collaboration and common actions of standardization institutes of the Francophonie countries members of ISO,

- The strengthening of the Francophone participation and expertise in ISO technical committees,

- The increase of events, training seminars, meetings in French dealing with current standardization issues,

- The increase and acceleration of the translation of standard projects into French.

- The increase of the positive spin-offs of the international standardization for developing countries of the Francophonie in a multicultural context of sustainable development.

The objectives of the Standardization Network and Francophonie (RNF) are:

1

2

5

4

3


The Regional African Standardization Organisation (ARSO)

ARSO (African Regional Organization for Standardization - Organization Régionale Africaine pour la Normalisation) was created on January 10, 1977 in Accra, Ghana. ARSO is an intergovernmental organization whose mission is to facilitate global intra African trade by promoting quality through the coordination and harmonization of standards and the verification of conformity in Africa.

Agriculture and food products, Agriculture and food products, Buildings and civil engineering, Buildings and civil engineering, Construction and mechanical metallurgy,Construction and mechanical metallurgy, Chemical engineering, Chemical engineering, Electrical engineering, Electrical engineering, Textiles, Textiles, Transport and communications, Transport and communications, The protection of the environment The protection of the environment Pollution controlPollution control

ARSO has developed 733 basic and general standards in the following fields:


Standards and African Water Utilities

According to the UN, 36,000 people die every day in the world because of the lack of potable water and sanitation. This is equal to about 300 Boeing planes crashing on the ground every day.

The World Health Organization (WHO pour World Organization Health), has developed some guidelines regarding the required quality for water to be considered potable.

These guidelines are international references that guarantee safe and therefore potable water. The most recent guidelines are those stated by the WHO in Geneva in 1993.

Standards and the World Health Organization on Water Quality



Organoleptic quality (color, turbidity, smell, taste)

Natural physico-chemical parameters (temperature, pH, chlorides: 200 mg/l, sulfates : 250 mg/l, etc.)

Undesirable substances (nitrates : 50 mg/l, nitrites, etc.)

Toxic substances (crude arsenic, cadmium, lead, hydrocarbons, etc.)

Microbiological parameters (water must not contain disease-causing organisms)

Pesticides

Standards and the World Health Organization on Water Quality

The parameters that can be complied with are:

The most used standards by water utilities are those developed by the WHO in connection with the quality of the water supplied.

1



The management of the Process and the satisfaction of customers

The ISO 9001 standard is part of the ISO 9000 standards on quality systems. It provides the organizational exigencies required for the existence of quality management system

The management of the quality is all the activities that contribute to achieving quality in the production of goods or services

The ISO 9001 Quality Certification version 2000 and AFAQ: French Quality Assurance Association.

2

Based on



• Demonstrating the ability to provide regularly a product complying with the requirements of the customer and applicable regulatory requirement.

• Seeking to increase the satisfaction of customers through the efficient implementation of the system, and particularly implement a continuing improvement process (in accordance with the PDCA principle or Deming Wheel)


2

Implement a quality management system pursuant to the requirement of the ISO 9001 standard-Version 2000 consists in:

PDCA principle or Deming Wheel

Plan: what is going to be done Do : production Check : measurement, verification Act : improvement, corrective decision



• Listening to customers• Leadership • The involvement of the personnel • The process approach• The management by system approach• Continuing improvement• The factual approach for the decision making• The relation with suppliers


2

The ISO 9001 standard is based on 8 management principles :

The text of the ISO 9001 standard deals with 4 main processes:

• The accountability of the management• The management of the resources • The achievement of the product• The measuring, analysis and continuing improvement processes


CONCLUSION


The African Water Association, which cannot remain outside the development of standards and all the standardization problems, has therefore set up a fifth Specialized Committee called Standardization Committee whose objectives are, among other objectives, to supervise the quality process of the utilities.

AfWA is therefore convinced of the usefulness of the ISO/TC 224 standards and is open to anything that can foster the improvement of African water utilities in order to contribute to the achievement of the Millennium Development Goals, which remain a real challenge for Africa.

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