Siarhei HarbukouProject ManagerEPAM Systems

EPAM ’s journey to Unified Communications

ISVs and Technology 26%

Banking and Finance 26%

Travel and Consumer 22%

Information and Media 14%

Emerging Verticals 10%

#1 C&E European Software Engineering Services Platform

Company 1993 founded, US-based, public (NYSE:EPAM)

GeographicFocus

North AmericaEurope

52% 48%

Services Software development Application testingMaintenance and supportInfrastructure services

67%20%8% 3%

Headcount 10,000+ IT Professionals

Mature Process Leader in R&D, over 100 ISV clientsSAS Type II, ISAE 300 security Own project delivery mgmt platform

Agenda

• Before Lync• The Evaluation Process• The Deployment• The Current State• Our Future Plans

Before Lync

Communications tools before LyncIP TelephonyOpen source Asterisk PBX networkEPAM Communicator – branded SIP softphoneSIP hardware phones

Video conferencing systemPolycom MCUPolycom video endpoints – QDX, HDX

Multiple 3rd party web conferencing servicesGoToMeeting by CitrixWebEx by CiscoOthers

for everything else –

Skype

• EPAM Named #6 on Forbes' List of America's 25 Fastest-Growing Tech Companies 2013

• Communications infrastructure transformation needed to follow the company growth

• User Experience was fragmented over multiple tools for IM/Presence, calls, conferencing

• Business needed solid, supported, quality unified solution for all communication workloads

EPAM fast growth transformations

The Evaluation Process

• Analyze current system architecture and statistics

• Network infrastructure and state assessment

• Review procedures and practices• Inventory monitoring, management and

reporting tools• Field staff communications usage survey• Create analysis results report

Investigate current EPAM UC state

Transformation planMarch April May June Q3Y13 Q4Y13

UC market research & analysis

Short list

Deci

sion

Negoti

ati

on

Compile long option list

Full scale solution rollout

Pilots for shortlistedsolutions

VideoConferencin

g

5

85,7%

Voice Mail

236,8

%

Audio Conferencing

7

91,7%

Web Conferencing

7

73,7%

InstantMessaging (IM)

99,3%

4

* Field staff communication tool usage survey (about 200 people)

Authentication

Administration

Integration

Compliance

It is time to have ONE consolidated

solution

E-mail andCalendaring

1

100%

Unified solution

How Lync can improve this situationMany or few times per day Current

number of tools

After Lync deployment

96,9% Instant Messaging 4 2

91,8% Voice calls 1:155,8% Voice conferencing

7 2

20,8% Video calls 1:15,8% Video conferencing

5 2 Lync can provide HD video for everyone without room booking.

53,9% Screen sharing and Web conferencing

7 2

24% Voice Mail 2 2

100% E-mail 1 1Lync as a primary tool for all types of communicationSkype as a secondary tool for smooth transformation.

Key issues to the business

Usability Quality

Security Mobility

Two Lync pools •geographically separated locations: Belarus and USA

Good user adoption •initial small pilot group expanded to 500 users

All Lync features enabled •IM/presence, voice, video, conferencing, enterprise voice, federation

Integration with Asterisk VoIP network

•possibility to call existing internal extensions

User support and training •Lync support workflow established with enterprise service desk

Lync pilot

Why Lync in EPAM as compared to competition

Unified client for all types of business communications

Great user acceptance due to the ease of use

Deep integration with existing Microsoft infrastructure in EPAM – MS Office, Exchange, Sharepoint, SCOM

Lower cost, lower TCO

External connectivity - calls to Skype, Lync contacts in other companies, public telephone network

Integration with Polycom VCS equipment

Adaptive to network QoS, built-in tools to measure voice, video, screen sharing quality

The Deployment

• Planning• Operations and Support Preparation• Pre-Deployment• Deployment• Rollout• Infrastructure optimization

The plan

People involvedEPAM Lync teamVoice/Video communications and enterprise services were supported by different teams before LyncCreated joint Lync group with Communications and Enterprise services support teams

DesignInitial solution design by EPAM Lync teamMicrosoft Consulting Services involved to create solution architecture

DeploymentEPAM Lync team carried out complete solution deploymentEnterprise voice and integration with existing PBX voice network required RND and pilot experience

Solution architectureLync Enterprise with four pools• Pools in different geographical locations – US, Europe, Belarus, Russia with 10000+

users• 28 servers total including Hyper-V and physical systems• Each Lync role is placed on dedicated server• Branch sites not used in the topology

Voice infrastructure• Enterprise voice deployed for all users• Existing 5 digit internal phone numbers migrated to E.164 Line URI with ext=XXXXX

format• Each country has 7 types of dial plan normalization rules applied: Internal, National,

International, Mobile, TollFree, Premium, Service with matching voice routes• Integration with existing PBX network via SIP trunks in each Lync pool• PSTN connectivity via Lync qualified provider in the US and existing PBX network in

other locations• Legacy PBX internal phone numbers (i.e. hardware SIP phones) can be reached from

Lync (and vice versa) by dialing extension prepended with 7, i.e. 7XXXXX

Asterisk to Lync migration

PSTN

Lync poolBelarus

Lync Phone Lync user

Asterisk US

Destination PSTN number

SIP/TLS SIP/RTP

Lync poolUS

SIP/RTP

VoIP Phone VoIP user

The Current State

Lync pools and locationsSync

Sync

CMS CMS

USA pool

DM

Z V

LAN

41D

MZ

VLA

N 10

INTE

RN

ET

EDGE MEDIA REVERSE PROXY

FRONT ENDOWA

SQL

PERSISTENT CHAT

• Lync service is provisioned for all EPAM employees

• All modalities enabled• Legacy SIP softphone is decommissioned• Lync users support workflow via ticketing system• Intranet knowledgebase with manuals and FAQ• Updated HW procurement standards for Lync

phones• Integration with Exchange UM• Integration with Asterisk voice network

Service state

Our Future Plans

• IVR migration from Asterisk• Voicemail migration to Exchange 2013• Integration with Polycom VCS• Voice gateways and SIP trunks migration• Hardware phones – new and existing• Lync internal marketing and user training

Finish migration

• Additional Lync pool deployment in Ukraine• HA/HLB design and deployment• Lync traffic offload to dedicated links• Additional Lync reports development• Lync integration with internal business

systems

Infrastructure optimization

Thank you

Questions?Siarhei HarbukouProject ManagerSiarhei_Harbukou@epam.com

Monday, February 17th

Exhibit Hall Hours 6:00pm – 8:00pm

6:00pm – 8:00pm Welcome Reception

Tuesday, February 18th

Exhibit Hall Hours 8:00am – 9:00am (Breakfast), 10:30am – 5:00pm

8:00am – 9:00am Breakfast (Exhibit Hall) 9:00am –10:30am General Session10:30am – 5:00pm Expo Hall Hours11:00am – 12:15pm Sessions & Hands-on Labs12:15pm – 2:00pm Lunch2:00pm – 5:00pm Sessions & Hands-on Labs5:00pm – 7:00pm Ask the Experts

Wednesday, February 19th

Exhibit Hall Hours 10:30am – 4:30pm

7:30am – 8:30am Breakfast8:30am – 11:30am Sessions & Hands-on Labs10:30am – 4:30pm Expo Hall Hours11:30am – 1:00pm Lunch1:00pm – 5:45pm Sessions & Hands-on Labs6:30pm – 9:30pm Attendee Party

Thursday, February 20th

Exhibit Hall Hours 9:00am – 12:00pm

8:00am – 9:00am Breakfast9:00am – 12:00pm Expo Hall Hours9:00am – 12:15pm Sessions & Hands-on Labs12:15pm – 1:30pm Lunch and Departures

Ask the ExpertsLocation: Meal Hall located on Level 1 in Pinyon Ballroom 4-8 Tuesday, February 18

TABLE TOPICS:Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice, Lync Feedback Sessions

Meet face-to-face with the foremost experts in the Lync field and ask them the questions that have you stumped.

Location: Breakout rooms located on Level 1 5:00pm-7:00pm

GROUPS INCLUDE:Manageability – Pinyon 2Meetings & Web Experiences – Bluethorn 4-6Mobility – Bluethorn 7-9Presence & Chat – Pinyon 1Voice & Video – Bluethorn 1-3

Come participate in targeted Feedback Sessions to hear about the high-priority feature asks and help us improve the next release!

Lync Feedback

These sessions are meant to be informational, providing an understanding of the workload and conversational, to discuss your user scenarios and desired improvements.

Birds of a FeatherBirds of a Feather flock together! Join daily breakfast discussions of relevant topics by sitting in the separately designated areas of the Meal Hall. Seating will be sorted in a different way for each Birds of a Feather breakfast:Wednesday, February 19:Where are you from? Asia/Pacific, Eastern & Central Europe, Latin America, Middle East & Africa, US (West, Central & East) and Canada, Western Europe

Thursday, February 20:What is your interest?Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice

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