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IT Infrastructure Management Service PROVIDING YOUR BUSINESS THE TECHNOLOGY SERVICES YOU NEED WHY XCELTRAIT IT infrastructure in any organizaon must scale to support and fuel growth, which brings in many complexies. Infrastructure complexity has many dimensions: • Growing number of servers, network devices, databases, and OS plaorms to be supported • Growing number of locaons, more distributed infrastructure, increasing virtualizaon • Growing number of applicaons and services, more legacy systems to deal with growing number of users, more mobile users • Increasingly stringent compliance mandates These complexies can drive up the cost of maintaining and operang the infrastructure exponenally. Finding skilled but limited manpower to manage each aspect of a complex infrastructure is not only difficult but at mes cost- prohibive. When organizaons try to manage with limited resources, it oſten results in constant firefighng, long troubleshoong processes, poor service quality, and not to forget the nightmares for the management. • Best Talent - We employ the best and cerfied L1, L2 and L3 engineers with specialized experse in all aspects of infrastructure management. • Our processes - We follow well-defined processes and procedures based on ITIL to consistently deliver on me and within budget. We suggest and help develop standardized run books for problem resoluon, as well as noficaon and escalaon processes in collaboraon with you. These are followed consistently and completely to give you high levels of service. All our processes are well documented and standards compliant. • Cost advantages - IT savings ranging from 15-30% and high performance infrastructure service organizaon. • Business risk migaon - Reduced risk through standardizaon, virtualizaon, ITIL, automaon, leveraged delivery experience and proven operang models. • Superior customer service - Pilot, flexibility, responsiveness, innovave technology and teaming philosophy. • Global capability - Xceltrait operates an offshore operaon out of Pune, India. Shadow / backup offshore resources can be added to our onsite teams in a short period of me. Xceltrait Inc. offers focused Infrastructure Management Services for building and managing the enterprise IT infrastructure including: • Systems design, engineering and maintenance (Windows, UNIX, AIX, Solaris and Linux) • Performance engineering for systems, network and storage using customer provided benchmarks. • Storage design, management and transion across all operang environments. • Security audit and implementaon of standards using customer's legal requirements. XCELTRAIT’S SERVICE SOLUTION Xceltrait Inc. 1607 North Aurora Road, Suite 202, Naperville, IL – 60563 USA Call: 1-630-851-8947 Fax: 1-630-839-0647 ABOUT XCELTRAIT Xceltrait Inc. is a full service provider of comprehensive, integrated informaon technology services and business soluons for the needs of local, regional and global companies. We strive to bring cost effecve and customized IT Infrastructure and Applicaon Development services to our customers by carefully understanding their needs and by delivering the best and cost effecve resources. As a result, our customers achieve a higher level of efficiency and are able to focus more on their core competence.
