SuratMunicipal

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Surat Municipal CorporationIT Initiatives – e-Governance & m-Governance

Start of computerization1979

Development & implementation of Computerised payroll, property tax, vehicle tax

1982-85

Computerised accrual based double accounting system1990-92

Birth & Death System implemented2000

IT Plan for computerization at SMC2001

Started City Civic Center (CSCs/CFCs)2003

e-Tendering adopted | Information Kiosks2007-08

m-Governance started with Vaccination Alert System

2009

Single No. Helpline as an add on to Complaint Management System

2010

Revision of IT Plan2011

Virtual Civic Center & Mobile App

2012-13SMC’s e-Governance Journey

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Service Delivery Channels

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Service Delivery ChannelsCity Civic

Center

•19 Centers•Each zone is having 2 or more•Started – May 2003

Information Kiosk

•Installed at 10 locations•Started – October 2008

Mobile Tax Collection Van

•Aimed to cater far-flung area•Introduced – January 2009

Integrated Ward Office

•14 Integrated Ward Office•2 in each zone

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Virtual Civic Center – Online Service through SMC Website

• SMC started Virtual Civic Center in April 2012 Services Offered• Payment of

• Property Tax & User Charges• Profession Tax (both EC & RC)• Water Meter Bills

• Online Birth Certificate | Online Death Certificate• Shops & Establishment Registration & Certificate Renewal• Online Hall Booking• Community Hall Booking• Library Membership Enrollment & Management• Society Civic Facility (Water Supply, Drainage, Road & Street Light)• 24*7 Water Connection• Individual Water Connection• Individual Drainage Connection• Forms (downloadable free of cost)• Complaint Registration

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Citizen’s Connect SMC Mobile App• First ULB in India to launch Mobile App for

citizen centric information & service delivery.• Launched Mobile App in August 2013 • Facility of payments & new features launched

in February 2014

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Services offered - SMC Mobile App

Transactional

Services

Interactive

Services

Informative

Services

Informative Services • Shops & Establishment

Registration Certificate details

• Elected & Admin Wing Details

• Active Tender information• Active Recruitment

advertisements • Rainfall information

Interactive Services• Complaint Registration • Share Feedback• Where can I? (using GPS

technology find nearest facility)

• Download Forms pertaining to various services

• Citizen Facilities• Emergency Toolkit

Transactional Services• Check and Pay Outstanding

or Advance Property Tax• Check and Pay Profession

Tax (EC)• Check and Pay Water Meter

Bills• Check and obtain Birth

Certificate• Check and obtain Death

Certificate

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Usage statistics• Current downloads • 1,04,344 from Google Play Store• 15,600 from Apple App Store• 4.5 out of 5 rating based on 2877 reviews

• Downloaded from more than 30 countries• Over 22 lakh requests so far• Over 3 lakh requests during the flood like situation in the month of September 2014 for three days • 20% of total complaints received through mobile app

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Birth Certificate

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Profession Tax

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Water Meter Shops & EstablishmentDeath Certificate

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Online Forms

RecruitmentInformation

CitizenFacilities

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Elected Wing

RainfallDetails

EmergencyTools

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Birth Reg.

Death Reg.

Property Tax

Profession Tax

Shops & Est. Reg.

Water MeterComplaints

Forms & Publication

City Civic Centers- 19 Civic Centers- Each zone having

2 or more centers

Information Kiosk- Citizen

empowerment through information dissemination

Mobile Collection Van- Catering to the far-flung

city area

Citizen Service Delivery

Virtual Civic CenterAnywhere Anytime Civic Center

SMC Mobile APPServices on the Go

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SAFAL Mobile App

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SAFAL MOBILE APP• “SAFAL – Surat Action For Augmenting

Livelihood” • SAFAL acts as a bridge between service

seeker and service provider. • Provides an employment opportunity to

people possessing various skills especially from unorganized sector.• Provides an easy access to citizens who

need help from workers especially from unorganized sector

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Mobile App for Internal Operations

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Mobility Solutions for Internal Efficiency• iPromise: Acronym for “Intelligent Program For Maintaining Integrated

Street Light & Energy System” which is a Complete Web & Mobile Based Solution for Street Light Maintenance System.

• VBDC System: App for the health worker for field inspection and reporting of the Vector Borne Diseases.

• EMI Collection: Facilitates the on the spot payment collection and issuance payment receipt of the EMI for the houses allotted to economically weaker section.

• Property Tax Survey & Collection: Enables to verify and update the existing property assessment details and add new property. Also allows on the spot payment collection and issuance payment receipt.

• Water Meter Billing & Collection: This app allows to capture the meter reading and issue on the spot bills. It also allows to

• Suman Watch: Enables officials of SMC to report issues during their night field visit, the issues are directly assigned to concerned offer for compliance with complaint ticket ID.

• Water Quality: The app is used to report water samples from the field.

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Comprehensive Complaint Management System

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Complaint Management System

Citizens

Complaint Management System

Complaint Monitoring & Analysis Cell

Categories• Garbage & Cleanliness• Mosquitoes and Mosquito

borne Diseases• Roads and Footpath• Water Supply• Drainage and Storm Drain• Street light• Dead Animals• Illegal Construction and

Encroachment• Public Toilet• Food Safety Act

• Hospitals and Dispensaries• Complaints against SMC

Staff• Property Tax• Door to Door Garbage

Collection• Public Parks & Garden• Stray Animals• Others

Stake Holders

Registration Channels

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WiFi Surat

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WiFi Surat

• SMC in partnership with Reliance Jio has started WiFi Service for citizens of Surat. • Citizen are able to access WiFi services at various public places/locations. • Launched on 20th April 2015• 30 locations covered so far with Public WiFi facility• Planned to cover 100 locations

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Common City Payment CardSurat Smart City Projects

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Other ServicesMembership based facilities

Recreational Facilities

Public Transport &

Related Service

BRT Service

City Bus Service

Pay & Park Facility Library

Swimming Pool

Sports CenterScience Center

Nature Park

Aquarium Reading Room

Hospitals & Health Centers

EWS/LIG Houses

Students

SAFAL Reg.

Anganwadi

Services by SMC

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City Payment Card•Unregistered / Unpersonalized Card• Will be used for accessing services like

BRTS, City Bus, Pay & Park, Zoo, etc.• Available on the spot from the

authorized outlets. • Registered / Personalized Card• Will be used for services based on

registration of individuals like Library, Swimming Pools, SAFAL, etc.• Available only after e-KYC using Aadhar• Personalized with name, photo, etc. of

the card holder.

Unregistered S-Connect

Card

Registered S-Connect

Card

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SMAC CenterSurat Smart City Projects

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SMAC CenterSmart City Center• SMAC Center (Smart City Center) is an administrative control center for SMC• Collaborates data from various domain systems and enables monitoring of KPIs.• Enables identification of abnormal events to take corrective actions.• SMAC Center – inaugurated on 25th June 2016• Systems Covered in Phase-I

• Complaint Management System• Property Tax• Vector Borne Disease Control• Water Supply SCADA• Drainage System SCADA• CCTV Surveillance

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Connected SuratSurat Smart City Projects

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Connected Surat – FTTH

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Open Data – Open Surat Surat Smart City Projects

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Surat Open Data Portal• Launched on 23rd November 2016 • Designed and developed in collaboration with the Open

Government Data Division of NIC, DeitY, GoI• Objectives of Surat Open Data Portal • Aimed to publish datasets collected by SMC for public use.• To increase transparency in the functioning of the city

administration. • To adopt and implement the National Open Data Sharing

Accessibility Policy – 2012.• To encourage the use of open data by the academia,

developers and citizens at large.

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SMC Open Data Portal – surat.data.gov.in

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Thank You!Please visit us at www.suratmunicipal.gov.in