Date post: | 06-Aug-2015 |
Category: |
Technology |
Upload: | teamquest-corporation |
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• Promotion by Amazon
• Lady Gaga’s new album: 99¢
• Estimated cost of promotion:$3,000,000
• Result: Embarrassment
• Two damaged brands
Healthcare.gov is an example of real life catastrophe caused
by insufficient agility.
As IT organizations are asked to do more, a Gartner survey of CIOs showed an average expected increase of just 0.8% in 2015 budgets.
We compete with:• Othercompanies• Our peers• The cloud
Did you know:
A 2013 study of 563 US-based companies puts the average cost per outage incident at $690,204.
WHY ADOPT MATURE PROCESSES?
02
REDUCED RISK
03MORE EFFICIENCY
04BE COMPETITIVE
01INCREASED AGILITY
Copyright © 2015 TeamQuest Corporation. All Rights Reserved
Had the busiest Black Friday in their history, with no increase in call center calls.
LESSONS LEARNED• Some predictive methods are more accurate
than others• Accurate predictions provides credibility• Accurate predictions also reduce risk
KEY POINTS• Quickly prepared for massive iPhone rollout• Eliminated risk and secured a problem-free
rollout• Demands capacity planning prior to all IT
purchases
PERCEIVED MATURITY LEVEL
IT SERVICE OPTIMIZATION MATURITY LEVELS
42%believe they are at the Service Level
ASSESSED MATURITY LEVEL
42%believe they are at the Service Level
53%actually assess at the Chaotic Level
IT SERVICE OPTIMIZATION MATURITY LEVELS
Copyright © 2015 TeamQuest Corporation. All Rights Reserved
Resolve
• Need to solve problems fast- Real time analysis- Automated correlation
• Drill down to person, dept., or app.
• Identify seasonality & peak periods
Predict
TOOLS FOR THE MATURITY JOURNEY
Guide
•Ability to find the knee in the curve
•Accuracy and speed
•Simplicity
•Comprehensiveness
•Automation
•Proactive capabilities
Observe• Fine granularity of data (1 second data)
• Process level detail
• Automated data Retention and aggregation
• Integration with third party data sources
• Personalized dashboard experience
• Business-relevant reporting
• Ability to automate in-house expertise
• Built-in intelligence
• Automated analytics
•Must balance performance, cost, and riskTrend & Exception reports
Heat maps & Risk Prediction
Comprehensive Data Collection
CMDB
Copyright © 2015 TeamQuest Corporation. All Rights Reserved
SUCCESS IS A JOURNEYWe are here to help.