ITE&C-eGov0SWD/4/2018-CTL IT SLN Dated: 04/04/2018...

The e-Pragati Authority, 3rd Floor, NTR Administrative, Block, Pandit Nehru Bus Station, NH – 65, Vijayawada, Andhra Pradesh 520001 e-mail: [email protected] Website: http://www.e-pragati.in

ITE&C-eGov0SWD/4/2018-CTL IT SLN Dated: 04/04/2018

Corrigendum 1 To, All the Prospective Bidders, Sir/ Madam, Sub: e-Pragati Procurement Committee – Empanelment Process for “SYSTEM INTEGRATOR (SI) TO DESIGN, DEVELOP, ENHANCE & MAINTAIN SERVICES AND APPLICATION ON THE e-PRAGATI CORE PLATFORM (ePCP)” - Pre-Proposal Clarifications - Issued. Ref:

1. Empanelment Proposal Document Ref. No. ITE&C-eGov0SWD/4/2018-CTL IT SLN Dated: 28/03/2018.

2. Pre-Bid Conference held on 04.4.2018.

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Please refer to the Empanelment Proposal Document vide ref. (1) cited above and the pre-bid meeting held on 04.04.2018. The following are the amendments/ clarifications issued for the Empanelment Proposal Document.

Sl. No. Description 1 Empanelment Proposal Document 2 Revised Empanelment Process Document Content (In Green font) 3 Annexure A 4 Annexure B 5 Annexure C

All the bidders are requested to note the above. These clarifications/ amendments are the part of the RFP.

Sd/- CEO, e-Pragati Authority

Dept. of ITE&C, GoAP

Revised Empanelment Process Document Content (In Green font)

1.2.4 Manpower rate card to design, develop & maintenance of application on ePCP for Empaneled SI The Master SI submitted listed below manpower rate cards to design, develop & maintenance these rates discovered of business application on e-Pragati Core Platform. Following are rate card listed below:

Sl. No. Designated Role/Title

# Resources

Man-month cost (in Rs.)

1 Chief Enterprise Architects 1 7,31,040 2 Solution Architects/ Pega Lead Business Architect 1 3,93,573 3 Delivery Manager/ Head 1 3,93,573 4 Program Manager 1 3,01,101 5 Data Quality Expert/ Data Migration Expert 1 2,50,000 6 Sr. Business Analyst / Pega Solutions Consultant 1 2,54,054 7 Senior Business Architects 1 2,47,167 8 Senior System Architects 1 2,21,600 9 Data Architects/ Tester 1 2,21,600

10 Engagement Leader /Project Manager 1 4,29,563 11 Product Owner/ Pega Lead System Architect 1 2,54,054 12 Database Administrator 1 2,25,000 13 Big Data Administrator 1 2,46,719 14 Functional Tester/ Quality Experts 1 2,25,000 15 Performance/Stress/Load Tester 1 2,25,000 16 UX Designer 1 2,98,300 17 UI Developer 1 2,98,300

18 Sr. Developer / Programmer/ Integration Experts/Pega Sr. System Architect 1 2,54,054

19 Jr. Developer / Programmer/ Integration Experts/Pega System Architect 1 2,25,000

20 Proposed Product Trainer 1 2,79,017 21 Technical Document Writer 1 2,23,300

TABLE 1: MANPOWER RATE CARD

Above List, Rate shall be used for design, develop, test & maintain business applications on e-Pragati Core Platform for various stakeholders of e-Pragati including government departments/ other governmental entities at the rates mentioned in the rate card submitted by the Master SI. These rates are for each man month efforts of individual resources. For the purposes of the above table, “Man Month” shall mean One person's working time for a month or the equivalent and are exclusive of Taxes. Note: It is hereby clarified that the above rates shall be valid for a period of one year from the date of Commissioning of Project and thereafter these rates shall be automatically increased, on a yearly basis, to adjust for the increase/ decrease in the average Consumer Price Index (for goods and services) published by the Ministry of Labour, Government of India. These

rates will be revised every year on 27th November based on CPI calculations from above formula. The formula for calculation of annual increment for various components from the RFP: For the calculation of annual increment for the cost of manpower services provided by the Service provider will be aligned with the CPI Inflation Rates declared by Government of India. The Service Provider bidder will receive the annual increment during project contract period. The CPI Inflation Current Base 2012 (Combined) – 100 points. Formula for calculation for annual increment: Total Increase in the cost of service = {(100 + CPI Average for 12 months)/100} * Cost of Previous year Note: CPI for the last 12 months will be considered for deriving the rate of increase and calculating the increment in the quote for the subsequent year. Illustration: Average of last 12 months with the final status of CPI will be considered for the calculation.

Previous Year Price

CPI Average Increment for the Current Year

Increment for the Year ₹ 10,00,000 3.875454545 10,38,754.545 Website to be referred: http://164.100.34.62:8080/Inflation_CurrentSeries_2012.aspx

Year Month State Description Rural Urban Combined Status

2016 June ALL India General Index (All Groups) 6.29 5.26 5.77 F 2016 July ALL India General Index (All Groups) 6.66 5.39 6.07 F 2016 August ALL India General Index (All Groups) 5.87 4.22 5.05 F 2016 September ALL India General Index (All Groups) 5.04 3.64 4.39 F 2016 October ALL India General Index (All Groups) 4.78 3.54 4.2 F 2016 November ALL India General Index (All Groups) 4.13 3.13 3.63 F 2016 December ALL India General Index (All Groups) 3.83 2.9 3.41 F 2017 January ALL India General Index (All Groups) 3.36 2.9 3.17 F 2017 February ALL India General Index (All Groups) 3.67 3.55 3.65 F 2017 March ALL India General Index (All Groups) 3.75 3.96 3.89 F 2017 April ALL India General Index (All Groups) 3.02 3.03 2.99 F 2017 May ALL India General Index (All Groups) 2.3 2.13 2.18 F Average of the last 12 Months CPI (Combined) 3.875455

1.3 Opportunity for the members of Empanelled SI

6. Please refer Vision Document available on www.e-pragati.in for more details.

3.3. Empanelment Requirements The Empanelment Evaluation Committee will evaluate all submitted Proposals to determine if they are responsive and meeting all the empanelment requirements of the EP. The Empanelment Evaluation Committee will prepare a list of firms based on the compliance to the qualification criteria. The Proposals that do not conform to the criteria/ conditions in this EP will be rejected. All eligible Proposals will be considered for Empanelment. The decision of Empanelment cum Evaluation Committee will be final in this regard. Following is the criteria.

S. No Particulars/ parameters Documents to be submitted (Please read the Note at the end of Table)

Legal Entity: Proposer 1 The Proposer should be a Company registered under

the Indian Companies Act and shall be primarily in the business of providing IT Software Development or System Integration or IT Solution Implementation services. OR The Bidder should be a Company registered under the Indian Companies Act / LLP registered under Limited Liability Partnership (LLP) act 2008 and shall be primarily in the business of providing Information Technology Software Development or System Integration or IT Solution Implementation services. The Company should have been in business for at least the last one financial years as on 5th March 2018.

Certificate of Incorporation of the Proposer to be enclosed and also details as per Form P2

2 The Proposer must be a Pega Partner: Proposers, mandatorily must be either Pega Strategic Consulting/Pega System Integrators/Pega Registered Group shall be considered. Refer: https://www.pega.com/services/partnerships

Copy of valid partnership agreement shall be Submitted. Doc or reference number for the same with Pega Systems Form P3

Blacklisting: Proposer 3 Proposer should not have been declared blacklisted/

ineligible/ debarred by any State/ Central Govt. or PSU or has been found to have been engaged in activities or practices which are corrupt, fraudulent, unsatisfactory work performed or any other unethical business practices, as on date of Proposal submission, shall not be eligible.

Self-Declaration from the Proposer as per the Form P4 from authorized signatory of the firm. The Proposer should also submit any Pending litigations as per Form P5

Financial Criterion: Proposer

4 The Annual sales overall turnover of the Proposer from Pega Services design, supply, configuration implementation, application maintenance, support, helpdesk maintenance services in the immediately preceding 1 (One) financial year, should be Rs.5.00 Cr. - (only Rupees Five Crores)

The Proposer should submit audited financial statements for FY 16-17the last 1 (One) year as per Form P6 a certificate from Auditor

Company Quality Certifications: Proposer 5 Proposer should have valid ISO 9001:2015 or CMMI

Level 3 Certificate as on date of submission. ISO 9001:2015 Certificate OR CMMI Level 3 Certificate

Technical Human Resources: Proposer 6 Proposer should be able to deploy at Vijayawada

resource pool of minimum 31 number of Pega platform practice certified people, with the minimum combination of 10+ System Architects, 10+ Sr. System Architects, 3+ Lead System Architects and 1+ Pega Lead Business Architect complying with the Pega Systems Standards, 1 Project Manager, 1 Delivery Manager and 2 Quality Experts, 1 Data Migration Expert, 1 UI Developer and 1 UX Designer to support the project monitoring and execution. (Refer Annexure 8.2).

Self-declaration Form P7 and Proposer must submit profiles of Pega Compliant resource pool available with resumes of each profiles following the format mentioned in Form P8 with valid Pega Certificates.

7 Proposer must have minimum of 50 Pega certified resources working with the company. These resources should be available in India, as on proposal submission date.

Self-declaration. Form 7 and a list for the certified resources.

Conflict of Interest: Proposer 8 The Proposer shall not possess any conflict of interest

with the Project that would adversely impact the ability of the Proposer to complete the requirements as given in the EP.

Self-declaration in Form 9

9 Understanding about e-Pragati Program, Compliance towards – adhering to Standards/ Guideline/ objective of e-Pragati. Understanding of empanelment process.

Self-declaration. Form 10

TABLE 2: QUALIFICATIONS REQUIREMENTS 4.6 Right to Exit or Termination Clause of Agreement In case of the Proposer wants to exit from the SI Panel on mutually agreed terms of disengagement from Empanelment Process, EBG will be returned to SI, post completion of minimum binding period of One year from the date of empanelment. If the e-Pragati Authority finds the Proposer falling short on performance parameters or indulging in unprofessional activities, the Proposer will be terminated with immediate effect and the Proposer should submit all the necessary documents not limited to parameters mentioned below:

a) Comprehensiveness & completeness of the Plan for takeover b) Comprehensiveness & completeness of the Plan for exit management

The EBG will be forfeited and the empanelled firm will be blacklisted for period of 1 year from the date of termination from participating in any of the Andhra Pradesh Government Projects. 8.1.3 Form P3: MOU or Registration No with Pega Systems (EACH APPLICANT MUST FILL IN THIS)

Date: ................................... Name................................................................. In the capacity of................................................................. Signed................................................................. Duly authorized to sign the Application for and on behalf of.................................................... Stamp / Seal………………………………………………………. Date: ................................... (Pega Systems) Name................................................................. (Pega Systems) In the capacity of................................................................. (Pega Systems) Signed................................................................. (Pega Systems) Duly authorized to sign the Application for and on behalf of.................................................... (Pega Systems) Stamp / Seal………………………………………………………. (Pega Systems)

Applicant Partner Legal Name…..............................................................

Registration No or MOU……………………………. Year MOU Reference No Partner Type Comments

8.1.6 Form P6: Financial Strength Details (Company Letterhead)

Date To, CEO,

The e-Pragati Authority, GoAP 3rd Floor, NTR Administrative Block Pandit Nehru Bus Station, Vijayawada – 520 001 Andhra Pradesh, India

Sir,

Item/ Year FY 2016-17 Revenue from Pega Business (in INR Crores) Revenue (in INR Crores) - Consolidated Profit Before Tax (in INR Crores) - Consolidated Profit after Tax (in INR Crores) -Consolidated Net worth - Consolidated Other Relevant Information

Yours faithfully, Authorized Auditor__________ Name_______________________ Designation____________________ Company name___________________ Note: Proposer must quote supporting document name, Section and page no. while referring all the financial details of Pega Business entered in Form P6. While entering net profit they must quote the Annual Report for the year (as supporting document name), Section and Page no. for quick reference during evaluation. Attested copies of Audited financial statements/ Certificate from Chartered Accountant for last 1 financial years in support of the above Note: The Proposer and OEM should provide details in the above table and supporting documents separately and This letter has to be signed by Authorised Signatory and same would be supported with Attested copies of Audited financial statements/ Certificate from Chartered Accountant

8.2.1 Form C1: Financial Proposal Submission Form Location

Date To,

CEO, The e-Pragati Authority, GoAP 3rd Floor, NTR Administrative Block Pandit Nehru Bus Station, Vijayawada – 520 001 Andhra Pradesh, India

Dear Sirs: We, the undersigned, offer to provide the System Integration Services for development and implementation of applications and services for the Core Package of the e-Pragati program in Andhra Pradesh in accordance with your Request for Proposal dated <<>>>. Our attached Financial Proposal agrees to the rate cards approved by the e-Pragati Authority for the empanelment of the SI.

S No Designated Role / Title Total Exclusive of Taxes (C)

1. Chief Enterprise Architects 7,31,040 2. Solution Architects/ Pega Lead Business Architect 3,93,573 3. Delivery Manager/ Head 3,93,573 4. Program Manager 3,01,101 5. Data Quality Expert/ Data Migration Expert 2,50,000 6. Sr. Business Analyst/ Pega Solutions Consultant 2,54,054 7. Senior Business Architects 2,47,167 8. Senior System Architects 2,21,600 9. Data Architects/ Tester 2,21,600 10. Engagement Leader /Project Manager 4,29,563 11. Product Owner/ Pega Lead System Architect 2,54,054 12. Database Administrator 2,25,000 13. Big Data Administrator 2,46,719 14. Functional Tester/ Quality Experts 2,25,000 15. Performance/Stress/Load Tester 2,25,000 16. UX Designer 2,98,300 17. UI Developer 2,98,300 18. Sr. Developer / Programmer/ Integration Experts/Pega Sr. System

Architect 2,54,054

19. Jr. Developer / Programmer/ Integration Experts/Pega System Architect

2,25,000

20. Proposed Product Trainer 2,79,017 21. Technical Document Writer 2,23,300

Our Financial Proposal shall be binding upon us until the expiration of the validity period of the Proposal. We understand you are not bound to accept any Proposal you receive. We remain, Yours sincerely, Authorized Signature {In full and initials}: Name and Title of Signatory Address: Email: Note: 1. The ITE&C / the e-Pragati Authority may require the services of any or all resources mentioned above for any additional scope of work and would use the above rates for the scope extension. For evaluation purpose for this project, the CPI is not considered.

NOTE: Please do not submit PBG before receiving Letter of Empanelment (LoE). PBG has to be submitted after receiving Letter of Empanelment (LoE)

8.2.2 Form C2: Empanelment Bank Guarantee (EBG) Format

Dated: [●] Bank Guarantee No.: 1. In consideration of you, the e-Pragati Authority, Department of ITE&C, Government of

Andhra Pradesh, having its office at 3rd Floor, NTR Administrative Block, Pandit Nehru Bus Station, Vijayawada – 500001, (hereinafter referred to as the “e-Pragati Authority”, which expression shall unless it be repugnant to the subject or context thereof include its, successors and assigns) having agreed to receive the Proposal of …………………… (a company registered under the Companies Act, 1956) and having its registered office at ……………………… (hereinafter referred to as the “Bidder” which expression shall unless it be repugnant to the subject or context thereof include its/their executors, administrators, successors and assigns), for designing, development, quality assurance, deployment, migration and integration of the projects under the purview of e-Pragati Authority meant for the Digital Transformation of operations and service delivery of various departments of State government of Andhra Pradesh pursuant to the e-Pragati Core Platform System Integrators (SI) Empanelment Process (“EP”) dated 28-03-2018 issued in respect of the Project and other related documents including without limitation the draft services agreement (hereinafter collectively referred to as “Empanelment Proposal Documents(EPD)”), we [(Name of the Bank)] having our registered office at ……………………… and one of its branches at …………………….. (hereinafter referred to as the “Bank”), at the request of the Bidder, do hereby in terms of Clause 4.5 read with Clause 6.2.1 of the EP, irrevocably, unconditionally and without reservation guarantee the due and faithful fulfilment and compliance of the terms and conditions of the Bidding Documents (including the EP) by the said Bidder and unconditionally and irrevocably undertake to pay forthwith to the e-Pragati Authority an amount of Rs. 25,00,000/- (Rs. Twenty-Five Lacs only) (hereinafter referred to as the “Guarantee”) as our primary obligation without any demur, reservation, recourse, contest or protest and without reference to the Bidder if the Bidder fails to fulfil or comply with all or any of the terms and conditions contained in the said Bidding Documents.

2. Any such written demand made by the e-Pragati Authority stating that the Bidder is in default of the due and faithful fulfilment and compliance with the terms and conditions contained in the Bidding Documents shall be final, conclusive and binding on the Bank.

3. We, the [please insert details of the bank issuing this bank guarantee] (hereinafter referred to as the “Bank”), do hereby unconditionally undertake to pay the amounts due and payable under this Guarantee without any demur, reservation, recourse, contest or protest and without any reference to the Bidder or any other person and irrespective of whether the claim of the e-Pragati Authority is disputed by the Bidder or not, merely on the first demand from the e-Pragati Authority stating that the amount claimed is due to the e-Pragati Authority by reason of failure of the Bidder to fulfil and comply with the terms and conditions contained in the Bidding Documents including failure of the said

Bidder to keep its Proposal open during the Proposal Validity Period as set forth in the said Bidding Documents for any reason whatsoever. Any such demand made on the Bank shall be conclusive as regards amount due and payable by the Bank under this Guarantee. However, our liability under this Guarantee shall be restricted to an amount not exceeding Rs<….>/- (Rupees …only).

4. This Guarantee shall be irrevocable and remain in full force for a period of 90 (Ninety) days beyond expiry date of the Empanelment or for such extended period as may be mutually agreed between the e-Pragati Authority and the Bidder, and agreed to by the Bank, and shall continue to be enforceable till all amounts under this Guarantee have been paid.

5. We, the Bank, further agree that the e-Pragati Authority shall be the sole judge to decide as to whether the Bidder is in default of due and faithful fulfilment and compliance with the terms and conditions contained in the Bidding Documents including, inter-alia (Form3), the failure of the Bidder to keep its Proposal open during the Proposal Validity Period set forth in the said Bidding Documents, and the decision of the e-Pragati Authority that the Bidder is in default as aforesaid shall be final and binding on us, notwithstanding any differences between the e-Pragati Authority and the Bidder or any dispute pending before any Court, Tribunal, Arbitrator or any other authority.

6. The Guarantee shall not be affected by any change in the constitution or winding up of the Bidder or the Bank or any absorption, merger or amalgamation of the Bidder or the Bank with any other person.

7. In order to give full effect to this Guarantee, the e-Pragati Authority shall be entitled to treat the Bank as the principal debtor. The e-Pragati Authority shall have the fullest liberty without affecting in any way the liability of the Bank under this Guarantee from time to time to vary any of the terms and conditions contained in the said Bidding Documents or to extend time for submission of the Bids or the Proposal Validity Period or the period for conveying acceptance of Letter of Award by the Bidder or the period for fulfilment and compliance with all or any of the terms and conditions contained in the said Bidding Documents by the said Bidder or to postpone for any time and from time to time any of the powers exercisable by it against the said Bidder and either to enforce or forbear from enforcing any of the terms and conditions contained in the said Bidding Documents or the securities available to the e-Pragati Authority, and the Bank shall not be released from its liability under these presents by any exercise by the e-Pragati Authority of the liberty with reference to the matters aforesaid or by reason of time being given to the said Bidder or any other forbearance, act or omission on the part of the e-Pragati Authority or any indulgence by the e-Pragati Authority to the said Bidder or by any change in the constitution of the e-Pragati Authority or its successor entity or any other matter or thing whatsoever which under the law relating to sureties would but for this provision have the effect of releasing the Bank from its such liability.

8. Any notice by way of request, demand or otherwise hereunder shall be sufficiently given or made if addressed to the Bank and sent by courier or by registered mail to the Bank at the address set forth herein.

9. We undertake to make the payment on receipt of your notice of claim on us addressed to [name of Bank along with branch address] and delivered at our above branch which shall be deemed to have been duly authorized to receive the said notice of claim.

10. It shall not be necessary for the e-Pragati Authority to proceed against the said Bidder before proceeding against the Bank and the Guarantee herein contained shall be enforceable against the Bank, notwithstanding any other security which the e-Pragati Authority may have obtained from the said Bidder or any other person and which shall, at the time when proceedings are taken against the Bank hereunder, be outstanding or unrealized.

11. We, the Bank, further undertake not to revoke this Guarantee during its currency except with the previous express consent of the e-Pragati Authority in writing.

12. The Bank declares that it has power to issue this Guarantee and discharge the obligations contemplated herein, the undersigned is duly authorized and has full power to execute this Guarantee for and on behalf of the Bank.

13. For the avoidance of doubt, the Bank’s liability under this Guarantee shall be restricted to Rs. <……>/-(…. Lakh only). The Bank shall be liable to pay the said amount or any part thereof only if the e-Pragati Authority serves a written claim on the Bank in accordance with paragraph 9 hereof, on or before [●] (indicate date falling on the 90th day after the Empanelment Validity Date).

Signed and Delivered by ………………………. Bank By the hand of Mr./Ms ……………………..., its …………………. and authorized official. Signature of the Authorized Signatory) (Official Seal)

8.3 Job Descriptions for Pega Systems Certified Resources

8.3.1 Pega System Architect The System Architect contributes to the continuous improvement of IT applications and architecture and builds business processes and supporting functions based upon identified business requirements and use cases. The System Architect works as part of a dynamic team environment, engaging with other technical and business professionals focused on building, maintaining and supporting solution frameworks for the target industry.

a) In this role, resource will: i. Work collaboratively with team members to design, develop, test and

document features ii. Partner with business team to develop high quality iii. Leverage Java/J2EE and PRPC skills in new and innovative ways to build new

applications and help improve performance b) The Resource:

Candidates must have a strong technical and computer science background and come prepared and ready to learn and explore Pega Systems technology. Software Engineers are expected to think independently, but also must value teamwork as they design and develop first-rate software in a collaborative setting.

c) Qualifications will include: i. B.E./B.Tech/MCA degree in Computer Science or similar degree

ii. Pega SA Certification iii. Minimum 2 years of the Pega Experience iv. Solid understanding of & practical experience with Software Development Life

Cycle. v. Strong object-oriented design and development skills

vi. Experience working with different JEE technologies vii. Knowledge of and/or willingness to work within Agile-Scrum Methodology

viii. Ability to work collaboratively in a team to brainstorm, plan and develop new features

8.3.2 Pega Senior System Architect This person is responsible for designing and building components of application and providing consultative guidance on all project assignments. Sometimes asked to lead aspects of design, development and mentoring of resources, he or she will work as part of a project team to ensure that the business and technical architecture of the delivered solution matches customer requirements.

a) In this role, resource will: i. Assist with the planning and execution of unit, integration and user acceptance

testing ii. Actively participate in the requirements, design, and build phases of an

application through collaboration with the business contacts and Pega team iii. Support existing applications and production issues

b) The Person:

The ideal candidate for a Senior System Architect is a team player with experience in scrum methodologies and a demonstrated knowledge of object-oriented techniques and principles. You have experience to all phases of software development and exposure to a wide variety of techniques with strong presentation skills and a demonstrated polished and professional demeanor.

c) Qualifications will include: i. B.E/B.Tech/MCA of equivalent Professional Degree

ii. Pega SSA Certification iii. 5 years of progressively responsible experience in building and implementing

model-driven, enterprise-level business solutions and applications iv. Experience in all phases of software development including design,

configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications

v. Exposure to a variety of technologies, including, but not limited to, WebSphere or WebLogic, JEE (JSP, Servlets, EJB, XML, Java), .Net, Oracle, DB2, and MS/SQL.

vi. Experience with CSS, JavaScript, JSON, jQuery and HTML vii. Demonstrated knowledge of and applicability of Object-Oriented techniques

and principles viii. Experience in Agile and Scrum methodologies

8.3.3 Pega Lead System Architect As part of a project team, resource will drive the design, architecture and implementation of Pega 7 based solutions. Resource will work as part of a project team to ensure that the business and technical architecture of the delivered solution matches customer requirements and, at times, mentor other project resources.

a) In this role, resource will: i. Actively participate in design, development and testing of the target industry

framework(s) in Pega 7 ii. Review the work of junior team members and ensure it meets the required

standards iii. Drive new business growth and customer success by providing business

expertise iv. Act as a Subject Matter Expert to the organization

b) The Person:

A highly technical, hands-on, motivated and collaborative individual with exceptional communication skills and proven experience working with diverse teams of technical architects, business users and IT teams. Resource must have demonstrated experience working with Pega technology and have achieved Pega LSA Certification.

c) Qualifications will include: i. Bachelor’s degree in computer science, computer engineering or related field

ii. Pega LSA Certification iii. 8 years of progressive experience or master’s degree with 3 years of

experience in building and implementing model-driven, enterprise-level business solutions and applications

iv. Excellent time management and organization skills as well as the ability to manage multiple competing priorities

v. Exceptional interpersonal skills and the ability to communicate, partner, and collaborate

vi. Dedication to achieving outstanding customer results with a team-oriented drive and a demonstrated ability to lead by example

vii. Exposure to a variety to technologies, including object-oriented techniques/principles, database design, application & web servers

viii. Aptitude to pick up new concepts and technology rapidly; ability to explain it to both business & IT stakeholders

ix. Ability to match technology solutions to customer needs

8.3.4 Pega Lead Business Architect Lead Business Architect will work with multiple teams consisting of developers, subject matter experts & stakeholders to convert the business requirements, business process flow, use cases & supporting integration documentation into a fully functional application that meets user needs. Develops standards, repeatable processes, and reusable components. Assists in project planning, including developing of timelines, composition of technical teams and levelling of resources.

a) Roles and Responsibilities will include: i. Develop high quality deliverables across all phases (inception through user

acceptance testing). To include: ability to lead and assist with identifying and optimally defining process flows and user interface use cases and requirements and drafts during Direct Capture of Objectives (DCO) sessions.

ii. Ensure delivered work product meets/performs to functional requirements based on business requirements defined and approved by the client and communicating to application architects and by serving as the lead testing resource in both unit and user acceptance testing phases.

iii. Assist in leading the compilation, delivery and maintenance of all phases (the inception/elaboration/ construction/ transition / use case/property matrix/business rules documentation/user acceptance testing).

iv. Awareness or experience of various industry standard methodologies such as: SDLC, RUP, Agile, SCRUM and capability to communicate its policies and procedures to clients, teammates and partners.

v. Assist Engagement Leader (EL) in scoping and sizing project phases. vi. Support Account Executives, ELs and Practice Leaders (PL) in the pursuit of new

opportunities in solution conceptualization. vii. Engage at client site and gain awareness of possible opportunities and issues to

share. viii. Effectively manage individual workload and proactively communicate status

updates to the EL for the project. b) Skills Required:

i. PEGA Smart BPM (7 years) and PEGA Direct Capture of Objectives (7 years) ii. PEGA PRPC Use Case Development (5 year) iii. Converting business into process flow (5 years) PEGA certified Business

Architect (5 years) iv. Pega Lead Business Architect Certification

c) Experience Required: i. 8+ years related experience.

8.3.Profiles of the additional resources mentioned in the RFP S.N.

Designation Mandatory Qualification Key Role and Responsibilities

1 Sr. Business Analyst

MCA/B. Tech, MBA Preferred Minimum experience of 10 years in Business Process/GPR Certified in ECBA or equivalent Skills - Written and verbal communication, including technical writing skills - Understanding of systems engineering concepts - The ability to conduct cost/benefit analysis - Business case development - Business Process Modelling techniques and methods - visio, balsamiq, Rational pro

Will be responsible for developing technical solutions to basic government service related problems and supporting to resolve obstacles to the advancement of a GPR efforts in a line department assigned by e-Pragati Authority, begins with defining, analysing and documenting requirements. Managing requirements at the problem level can help to fulfil e-Pragati Authority's needs. Business analysts will be responsible for the following role and responsibilities: - Assisting with the business case - Planning and monitoring - Eliciting requirements - Requirements organization - Translating and simplifying requirements - Requirements management and communication - Requirements analysis Will submit a weekly report for the work assigned in line department and e-Pragati Authority.

2 Chief Enterprise Architect

B.E. / B.Tech/MCA in Computer Science Engineering or a related field Minimum 15+ years of experience Certified in TOGAF or equivalent Skills: Experience of developing Services Orientated Architectures (SOA) Strategic business acumen and understanding of organizational strategy and ability to design information systems to deliver that strategy Experience in assessing a broad range of information solutions and products particularly document management, collaboration and content management. Excellent communication skills with the ability to explain technical concepts to lay audiences. Some experience of with working with board level stakeholders. Ability to develop solution architecture designs

Partner with the organisation to understand the organisation and departmental strategy and agree on information systems solutions to meet needs. Maintain an awareness of business solutions particularly in the area of collaboration, document management and CRM that might support GoAP mission. Investigate information systems that might benefit GoAP. Lead in designing, specifying and selecting information system solutions, considering functionality, data, security, integration, infrastructure and performance. Develop and maintain a model of GoAP’s current and future Application Architecture. Develop and maintain a model of GoAP’s current and future web architecture and design a structure that is stable, resilient and performant. Lead the organisation in exploiting technology and use knowledge of IT solutions to drive organisational change and support business process design. Understand and support to software architecture design and support development team in developing solutions Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support Work with the Project Managers and Business Analysts to develop high-level project schedule resource plans for implementation projects. Supervise Business Analyst in the capture and analysis of requirements

3 Trainer on proposed platform

MCA/B. Tech/ MBA Certified on highest level of Certification available for the platform. Minimum experience of 5+ years of conducting training sessions for the Platform. Skills Excellent communicator Proven working experience as a Trainer Hands-on experience with standards and end user applications Excellent knowledge of Software Development Methodologies Previous industry experience with tools (frontend/backend) and third-party tools is must Problem-solving skills and ability to think algorithmically

He will be broadly responsible for ensuring that resources from the various departments are trained for the optimal usage of the purchased. Additional responsibilities Lead the end-user training work stream activities. Complete workstream deliverables, timelines and objectives. Execute training development programs. Train on support tools and system environments. Train on the new system functionality and business processes. Develop training strategies, standards and tools. Develop and implement the role-based curriculum. Build and deploy associated courses. Coordinate training activities with process teams. Create and manage training environment and training landscape.

4 Delivery Manager

MBA with B.E./ B.Tech /MCA Minimum experience of 12+ years in Client, Vendor and Project Management Certified in PMP or equivalent

Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently Work with the Product Manager to define the roadmap for any given product and translate this into user stories Lead the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team Matrix-managing a multidisciplinary team Ensure all products are built to an appropriate level of quality for the stage (alpha/beta/production) Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.

5 Solutions Architects

MBA with B.Tech/B.E./MCA Minimum experience of 12+ years Certified in AWS CSA or equivalent Certified on the Platform Expertise in the business process re-engineering and architecture designing. Must be able to integrate inputs/data from various departments to maximize the outcome for GoAP GPR experience. Skills:- - Proven hands-on experience breaking down the monolithic app to micro services or design from scratch. - Well-versed in micro service design patterns and best practices. - Familiar with technology eco-system that supports end-to-end micro service architecture, such as, APIs, message queue, container, service registry/discovery etc. - Experience working on large scale multitier solutions. - Reuse Attitude, - BP Modeller

Plays a key role in structuring the line department service in terms of its governance structure, existing government processes, and strategic information. Aligns strategic goals and objectives with decisions regarding government services, department, capabilities, and IT initiatives. The primary focus is the department's motivations, the department's operations and the department's analysis frameworks and related networks that link these aspects of the government together. The Business Solution Architect works to develop an integrated view of the department using a repeatable approach, cohesive framework, and available industry standard techniques. Solution Architect will be responsible for the following role and responsibilities: - Defining Government Process Catalogue - Reviewing Government Process Model - Validating Conceptual Data Model - Government Process Optimization - Creating solution for the Government case - Planning and monitoring at program level - Eliciting requirements at program level - Software Requirement Specification (SRS) - Translating and simplifying requirements - Requirements analysis, management and communication Will submit a weekly report for the work assigned in line department and/or in e-Pragati Authority.

6 UX/UI Designer

MCA/B. Tech Minimum experience of 4+ years. Thorough with the UX Designing principles. Certified on UX Certified Usability Analyst (CUA) or equivalent GPR experience will be an added Qualification Expertise in UX software such as InVision, UXPin, Balsamiq, Framer JS, Quartz Composer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. Skills Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision. Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns. Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.

Will be responsible for developing ideal UI for the delivery of the service to various stakeholders, Additional responsibilities will be as follows: - Translate concepts into wireframes and mock-ups that lead to intuitive user experiences. - Facilitate client’s product visions by researching, conceiving, wire framing, sketching, prototyping, and mocking up user experiences for digital products. - Design and deliver wireframes, user stories, user journeys, and mock-ups optimised for a wide range of devices and interfaces. - Identify design problems and devise elegant solutions. Make strategic design and user-experience decisions related to core, and new, functions and features. - Take a user-centered design approach and rapidly test and iterate designs. - Collaborate with other team members and stakeholders. Take smart risks and champion new ideas.

7 Senior Business Architect

MCA/B. Tech, MBA from Tier-1 MBA Colleges in India or Abroad Minimum experience of 8+ years. Expertise with the business process re-engineering and architecture designing. Skills: - Proven hands-on experience breaking down the monolithic app to micro services or design from scratch. - Well-versed in micro service design patterns and best practices. - Familiar with technology eco-system that supports end-to-end micro service architecture, such as, APIs, message queue, container, service registry/discovery etc. - Experience working on large scale multitier solutions. - Reuse Attitude - BP Modeller

Plays a key role in structuring the line department service in terms of its governance structure, existing government processes, and strategic information. Aligns strategic goals and objectives with decisions regarding government services, department, capabilities, and IT initiatives. The primary focus is the department's motivations, the department's operations and the department's analysis frameworks and related networks that link these aspects of the government together. The Business Architect works to develop an integrated view of the department using a repeatable approach, cohesive framework, and available industry standard techniques. Senior Business Architect will be responsible for the following role and responsibilities: - Defining Government Process Catalogue - Reviewing Government Process Model - Validating Conceptual Data Model - Government Process Optimization - Creating solution for the Government case - Planning and monitoring at program level - Eliciting requirements at program level - Software Requirement Specification (SRS) - Translating and simplifying requirements - Requirements analysis, management and communication Will submit a weekly report for the work assigned in line department and/or in e-Pragati Authority.

8 System Architects

Education: B. Tech//MCA from IIT/NIT Top Colleges in India with relevant certification Minimum experience of 10+ years in Design and implementation of information systems and networked software architectures that support core functions Skills: - Proven hands-on experience breaking down the monolithic app to micro services or design from scratch. - Well-versed in micro service design patterns and best practices. - Familiar with technology eco-system that supports end-to-end micro service architecture, such as, APIs, message queue, container, service registry/discovery etc. - Experience working on large scale multitier solutions. - Reuse Attitude - BP Modeller

Plays a key role in structuring the line department service in terms of its governance structure, existing government process, and strategic information. Aligns strategic goals and objectives with decisions regarding government services, department, capabilities, and IT initiatives. The primary focus is the department's motivations, the department's operations and the department's analysis frameworks and related networks that link these aspects of the government together. The Business Architect works to develop an integrated view of the department using a repeatable approach, cohesive framework, and available industry standard techniques. Senior Business Architect will be responsible for the following role and responsibilities: - Defining Government Process Catalogue - Reviewing Government Process Model - Validating Conceptual Data Model - Government Process Optimization - Creating solution for the Government case - Planning and monitoring at program level - Eliciting requirements at program level - Software Requirement Specification (SRS) - Translating and simplifying requirements - Requirements analysis, management and communication Will submit a weekly report for the work assigned in line department and/or in e-Pragati Authority.

9 Engagement Leader

Education: BCA/MCA/B. Tech and MBA fromTier-1 MBA College in India or Abroad Minimum experience of 12-16 years. Thorough with the Business Process. PR experience will be an added Qualification. Must have expertise for each component and feature provided by Suppliers Skills: - Must be aware of a rapidly growing yet well-established business, recognised with the BPM market leader practices - Should have experience of interacting with reference-able clients that include the world’s most innovative organisations - Must have served as an Analyst acclaimed technology leadership in a host of industries and massive emerging markets - Creates a fast-paced, energising, collaborative and rewarding environment for e-Pragati Authority

Roles and responsibilities of Engagement Leader: - Deliver engagements to the agreed customer scope, timescales, budget, and quality metrics, as well as assisting customers to achieve the expected ROI - Act as a trusted advisor to the client on all aspects of Suppliers’ engagement, leading communication and providing thought leadership so that the best possible solution is implemented - Drive account hygiene, including timely and accurate contractual documentation, Project Status Reports and engagement Status Dashboards. - Advise on Supplier’ delivery methodology and how this can be harmonised with a client’s methodology Demonstrate a thorough understanding of Agile, Waterfall and Scrum approaches to delivery - Lead and coach staff toward thought leadership and Project Excellence

10 Database Administrator

B. Tech / BE/ MCA / MSc / BSc /BCA Minimum 5 - 7 Years’ experience in databases those are relevant to the Technology Solution being proposed. Minimum 1 year of experience as a Database Admin. Knowledge of data analytics would be an added Qualification. Minimum experience of 4-8 years in managing all types of supported databases. Skills: - Proven working experience as a Database Administrator - Hands-on experience with database standards and end user applications - Excellent knowledge of data backup, recovery, security, integrity and SQL - Familiarity with database design, documentation and coding - Previous experience with DBA case tools (frontend/backend) and third-party tools - Familiarity with programming languages API - Problem-solving skills and ability to think algorithmically

HE will be broadly responsible for building database systems of high availability and quality depending on each end user’s specialised role; designing and implementing databases in accordance to end users information needs and views; and defining users and enabling data distribution to the right user, in the appropriate format and in a timely manner. Additional responsibilities - Build database systems of high availability and quality depending on each end user’s specialised role - Design and implement database in accordance to end users information needs and views - define users and enable data distribution to the right user, in the appropriate format and in a timely manner - Use high-speed transaction recovery techniques and backup data - Minimise database downtime and manage parameters to provide fast query responses - provide proactive and reactive data management support and training to users - Determine, enforce and document database policies, procedures and standards - Perform tests and evaluations regularly to ensure data security, privacy and integrity - Monitor database performance, implement changes and apply new patches and versions when required

11 Functional Tester

BCA/B. Tech/MCA Minimum experience of 2-4 years. Thorough with the Business Process and software functional testing methodologies. PR experience will be an added Qualification Skills: >>Essential - At least two year’s commercial experience testing client-server (Window) and Web applications (ideally in a selected ). - Practical and systematic approach to testing. >>Beneficial - Fleet/Leasing industry experience. - Experience working with governance software or from working in the government services sector. - Proven experience in a true agile delivery environment (Scrum, XP, TDD, BDD). - Ability to write simple SQL scripts to create and manipulate data. - Experience with test automation frameworks.

As a functional tester, the resource will be responsible for: - to test modifications to e-Pragati Authority’s products and service to ensure they are fit for purpose, consistent, and compliant with published standards and guidelines. You will ensure modifications are fully regression testable and delivered on schedule. - Translate functional requirements and specifications into documented test plans, cases and steps. - Rigorously planning, writing and executing test scripts and Perform manual regression testing. - Creation and maintenance of test data, tools and scripts, Execute test plans manually and conduct manual functional and exploratory testing. - to understand the line department of GoAP and e-Pragati Authority requirements and develop a thorough understanding of how those requirements are met by Epragati Authority’s product range. - To complete testing in line with agreed timeframes and by following the documented business processes using the appropriate test management and automation tools. - Identifying issues, risks and dependencies escalating and managing where appropriate and providing product handovers to both technical and non-technical audiences. - Continually update skills by learning new technologies relevant to the role, Evaluate testing tools, Promote and advocate best practices within the team and throughout the business.

12 Performance Tester:

Education: BCA/MCA/B. Tech Minimum experience of 2-4 years. Thorough with the performance tools and Software performance testing methodologies. Experience with will be an added Qualification Candidate must have these other skills- - Experience testing applications developed on selected with a thorough understanding of cloud implementation. - Experience building Performance Benchmarks and workloads, performance analysis, and tuning - Experience tuning web services. - Experience with SQL Server Database. - Full understanding of the features and capabilities of industry-leading performance test tools such as HP LoadRunner©, Webload©, LoadUI© and similar solutions specific to performance test engineering. - Experience with defect tracking tools and test case management systems.

Performance Testing Engineer will be responsible for following roles and responsibilities: - Builds and maintains a scalable, portable, configurable automated testing framework designed using COTS and open-source tools as required. - Builds and maintains performance testing strategy and framework. - Front and back end performance testing, including WCF/API testing. - Performance, load, concurrent user and stress testing development, execution and publishing results. - Requirements and Functional Specifications review. - Test environment configuration/management. - Extensive troubleshooting in distributed/High Availability environments. - Design and build intelligent test systems that can simulate production load traffic. - Evaluate system performance establishing baselines and identifying relative change on a build/release basis and potentially per customer basis. - Perform capacity, scenario, and endurance tests. - Analyse scalability, throughput and load testing metrics against test servers. - Compare and contrast system performance with varying levels of physical resources (RAM, CPU cores, Disk caches, Network) and compute nodes. - Execute performance optimisation experiments and recommend short and long term plans. - Measure, report, and recommend performance Response Time Guidelines/SLAs.

13 Support & Administration Engineer

BCA/MCA/B. Tech Minimum experience of 2-4 years. Thorough with support and administration practices. Must know in and out of the selected. Skills: - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help - Desk Technician or similar role - Hands-on experience with Windows/Linux/Mac OS environments - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g. Zendesk) - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal - Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Support & Administration Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Support & Administration Engineer will use email and chat applications to give e-Pragati Authority quick answers to simple IT issues. For more complex problems that require nuanced instruction, Support & Administration Engineer will contact Supplier via phone and/or provide clear, written instructions and technical manuals to e-Pragati Authority. - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue - Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) - Provide prompt and accurate feedback to customers - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritise and manage several open issues at one time - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in

the form of notes and manuals - Maintain jovial relationships with clients

15 UI/UX Developer

Education: BCA/MCA/B. Tech/any bachelor’s Degree Minimum experience of 2-4 years. Thorough with the UI Development and conversion of UI Designs into working UI.GPR experience will be an added Qualification Skills: - Proficient understanding of web markup, including HTML5, CSS3 - Basic understanding of server-side CSS pre-processing s, such as LESS and SASS - Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery - Good understanding of asynchronous request handling, partial page updates, and AJAX - Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus

Will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. - Develop new user-facing features - Build reusable code and libraries for future use - Ensure the technical feasibility of UI/UX designs - Optimise application for maximum speed and scalability - Assure that all user input is validated before submitting to back-end - Collaborate with other team members and stakeholders

16 Product Owner

B.E. / B.Tech/MCA in Computer Science, Engineering or a related field; MBA or Product Management Certification Minimum 8+ years of experience Training and certification as a professional scrum product owner (PSPO) or as a certified scrum product owner (CSPO) preferred Leadership Skill: Product owners are able to direct and motivate the product development team of an organisation Analytical Skill: They are able to conduct surveys to determine most appropriate feature to add to a new or existing product Interpersonal Skill: They are adept at working with user groups and scrum team to obtain and analyse user stories.

Serve as a voice to project the expectations of customers on new or already existing products Highlight product features in a manner clearly understandable to the development team Manage and develop product backlog, as well as user stories backlog for implementation Conduct backlog grooming meetings with a team of product owners Attend sprint planning and demo meetings to give feedback on sprint achievement, as well as to scrum team Monitor the progress of product development, as well as plan for product release Contact customers and end users to obtain information on expected product features Provide reports to update management and stakeholders on product development operations Analyse customer opinions and feedback to determine features or components that will add good value to a product Participate in agile conferences and study relevant scrum material to update job knowledge/skill Constantly exchange ideas with product owners within an organisation Develop and implement action plans for building and sustaining demand for a product Ensure implemented product features add value to end users and increase company returns.

17 Data Architects

B.E. / B.Tech/MCA in Computer Science, Engineering or a related field; Architect level Database Certification would be plus. Minimum 12+ years of experience Skills: Demonstrated expertise in enterprise data management and related technologies. Experience working as a member of distributed data architecture teams. Knowledge of Agile development methodology and concepts. Understanding of information systems and data life-cycle management best practices and methodologies, formal systems engineering life cycle (SELC), and systems development life cycle (SDLC). Experience with Service Oriented Architecture (SOA), web services, enterprise data management, information security, applications development, and cloud-based architectures to federal clients. Experience with enterprise data management technologies, including database s, ETL tools, and SQL. Understanding of National Information Exchange Model (NIEM) standards and interfaces.

Plays a key role in structuring the line department service in terms of its governance structure, existing government process, and strategic information from Data flow point of view. Aligns strategic goals and objectives with database design decisions regarding government services, department, capabilities, and IT initiatives. The primary focus is the department's motivations, the department's operations and the department's analysis frameworks and related networks that link these aspects of the government together. Owns overall Data architecture across all domains, prepares and communicates changes from the business standpoint Definition of Roadmap, Strategy and Architecture Blueprint for Data Domain (BI/EDW/Big Data) Owns the GDPR related activities, ensure the Data architecture is aligned with GDPR requirements (General Data Protection Regulation) Plays role of a BI / Big Data solution design authority – i.e. monitors and approves all project definitions/design documents Technical lead on major IT projects for Data Domain Technology contact for ePragati-Group architecture team.

18 Senior Developer/ Programmer and Integrator

BCA/MCA/B. Tech. Minimum 6 years of experience working on the supplied by the bidder. Verbal Communication, Multimedia Content Development, Technical Leadership and Written Communication. Web User Interface Design and Web Programming Skills. Thorough understanding of Software Requirements, Software Architecture, Software Debugging, and Software Development Fundamentals. Proficient in Object-Oriented Design (OOD) Must know basic and advance internet technologies, Basic IoT Concepts, should have little exposure to Big Data, Social Media and Mobility

Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests. Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers. Creates multimedia applications by using authoring tools. Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating s. Supports users by developing documentation and assistance tools. Updates job knowledge by researching new internet/intranet technologies and software products; participating in Educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations. Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Supports and develops web application developers by providing advice, coaching and Educational opportunities.

18 Junior Developer/ Programmer

BCA/MCA/B. Tech. Minimum 2 years of experience working on the supplied by the bidder. Verbal Communication, Multimedia Content Development, Technical Leadership and Written Communication. Web User Interface Design and Web Programming Skills. Proficient in Object-Oriented Design (OOD) Must know basic and advance internet technologies, Basic IoT Concepts, should have little exposure to Big Data, Social Media and Mobility

Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests. Creates multimedia applications by using authoring tools. Completes module development by coordinating requirements, schedules, and activities; Supports users by developing documentation and assistance tools. Supports and develops web application developers by providing advice, coaching and Educational opportunities.

19 Program Manager

Education: B. Tech//MCA from IIT/NIT Top Colleges in India with Certified on PMP or equivalent Minimum experience of 12-16 years. Thorough with the Business Process. PR experience will be an added Qualification. Must have expertise for each component and feature provided by Suppliers Skills: - Must be aware of a rapidly growing yet well-established business, recognised with the BPM market leader practices - Should have experience of interacting with reference-able clients that include the world’s most innovative organisations - Must have served as an Analyst acclaimed technology leadership in a host of industries and massive emerging markets - Creates a fast-paced, energising, collaborative and rewarding environment for e-Pragati Authority

Roles and Responsibilities for the Program Manager: - Deliver engagements to the agreed customer scope, timescales, budget, and quality metrics, as well as assisting customers to achieve the expected ROI - Act as a trusted advisor to the client on all aspects of Suppliers’ engagement, leading communication and providing thought leadership so that the best possible solution is implemented - Drive account hygiene, including timely and accurate contractual documentation, Project Status Reports and engagement Status Dashboards. - Advise on Supplier’ delivery methodology and how this can be harmonised with a client’s methodology Demonstrate a thorough understanding of Agile, Waterfall and Scrum approaches to delivery - Lead and coach staff toward thought leadership and Project Excellence - Work with Vendor’s Practice Leaders and account Executives to define the client roadmap and success strategy

20 Data Quality Expert

Education: B. Tech//MCA from IIT/NIT Top Colleges in India with relevant certification on the DB provided by the bidder Minimum experience of 8+ years. Thorough with managing all types of supported databases. Knowledge of data analytics would be an added Qualification. Skills: - Proven working experience as a Database Administrator - Hands-on experience with database standards and end user applications - Excellent knowledge of data backup, recovery, security, integrity and SQL - Familiarity with database design, documentation and coding - Previous experience with DBA case tools (frontend/backend) and third-party tools - Familiarity with programming languages API - Problem-solving skills and ability to think algorithmically

He will be broadly responsible for ensuring that DB systems provided by vendor of high availability and quality depending on each end user’s specialized role; verifying the implemented databases are in accordance to end users information needs and views; and cross-checking the users rights and enabling data distribution to the right user, in appropriate format and in a timely manner. Additional responsibilities - Ensure database systems provided by vendor are of high availability and quality depending on each end user’s specialised role - Ensure that database are designed and implemented in accordance to end users information needs and views - cross-check users and enable data distribution to the right user, in the appropriate format and in a timely manner - Use high-speed transaction recovery techniques and backup data for checking the DRS and other functionalities - Monitor database downtime and manage parameters to provide fast query responses - Provide proactive and reactive data management support and training to users - Determine, enforce and document database policies, procedures and standards - Perform tests and evaluations regularly to ensure data security, privacy and integrity - Monitor database performance, implement changes and apply new patches and versions when required

21 Big Data Administrator

B.Tech/MCA/BCA Minimum experience of 5+ Years in building and operating high performance, high availability database s with a mix of traditional (Oracle, SQL Server, Golden Gate) and non-traditional (Hadoop, NoSQL) database technology. Strong experience with automation tools, as well as scripting languages such as Perl, Python and Ruby, or equivalent as required for system and database administration. Understanding of High Availability, Disaster Recovery and Storage technologies like Data replication, SRDF/non-SRDF. Strong Linux/Unix and Networking experience. Experience deploying and monitoring apps that run on distributed systems, and all the issues that go with them – maintaining consistency with HA / DR solutions, performance tuning, troubleshooting. Experience administering Hadoop or equivalent. Strong SQL, data warehousing, and ETL experience on traditional databases is a plus. Experience with on premise (bare metal) implementations as well as cloud offerings (Amazon, Azure, Google).

Implementation and deployment of new Big Data core services in non-production and production environments including Hadoop or other frameworks. Deployment and administration of common widely used services throughout the Big Data ecosystem, including scheduling, data integration, and monitoring services. Architecture, capacity planning, monitoring, maintenance, tuning and workload management of all key services listed above as needed to ensure the systems meet SLAs. Create documentation for first level monitoring teams and users; respond to escalations for support, alerts, and requests for help from monitoring teams and end users.

22 Technical Document Writer

• Proven work experience as a Content Writer, Copywriter or similar role

• Experience doing research using multiple sources

• Familiarity with web publications

• Excellent writing and editing skills in English and Telugu

• Hands-on experience with Content Management Systems (e.g. WordPress)

• Ability to meet deadlines • BSc/MSc/BA/MA in

Marketing, English, Telugu, Public Policy, Political Science Journalism or related field

• Research Government Department -related topics (combining online sources, interviews, studies, inputs from line departments and updates from Project Managers)

• Write clear release document/notes to ensure proper transition of developed products.

• Prepare well-structured drafts using Content Management Systems

• Proofread and edit blog posts before publication

• Submit work to editors for input and approval

• Coordinate with line-department and project management teams to illustrate articles

• Conduct simple keyword research and use SEO guidelines to increase web traffic

• Promote content on social media • Identify line department’s needs

and gaps in our content and recommend new topics

• Ensure all-around consistency (style, fonts, images and tone)

• Update website content as needed

23 Data Migration Expert

• B.Tech/MCA/BCA • Minimum experience of 5+

Years in working on high performance, high availability databases with a mix of traditional (Oracle, SQL Server, Golden Gate) and non-traditional (Hadoop, NoSQL) database technology.

• Relevant IT working experience in Data Migration

• Working knowledge of Data Migration, Weblogic, Websphere, Oracle DB, Web Services, Spring MVC or Struts, Log4j, Hibernate, Eclipse

• Assisting in the planning and analysing of high-level migration strategies and solutions through functional and technical expertise

• Implementing and assisting in designing data migration analysis that will identify requirements related to people, processes and technology

• Participating & assisting in designing & implementing the data migration solution and technical infrastructure, including networks, platforms and servers, enterprise enabling, application enabling, security and operations management

• Assisting in the integration of technical and application components to meet business & migration requirements

• Maintaining, tuning and repairing applications in order to keep them performing according to technical and functional migration specifications; perform preventive maintenance activities; providing user support

• Assisting in the creation of migration scripts; executing and documenting the migration steps necessary to ensure that an application or technical environment meets the data migration requirements

• Assisting in implementing all actions required to data migrate an application

• Assisting in defining the characteristics, capabilities, inputs, outputs, and results necessary to describe the required functionality of a system, software application, network, training course, user interface or any other technology or product

ANNEXURE-A The clarifications requested by the Prospective Bidders and approved Committee Clarifications

S.N. Vol. No. Pg. No RFP - Sec./ Clause No. Content of the RFP Clarification requested by Bidder Clarification Issued

1 1 10 1.1 e-Pragati Program Overview

Can we have details of departments and the Citizen services for those departments?

published on e-Pragati website. URL: www.e-pragati.in

2 1 15 1.2.3 Detailed e-Pragati Core Platform - Technology Stack with Bill of Material

Detailed e-Pragati Core Platform - Technology Stack with Bill of Material

Pega as a platform is listed to carry out the MDM and ETL activities. Pega suits better for data transmission than data storing. Please explain the rationale behind this.

This table is for reference to convey but not limited to the technical stack available with e-Pragati Authority.

3 1 16 1.2.4 Manpower rate card to design, develop & maintenance of application on ePCP for Empanelled SI

Are the rates mentioned includes taxes ? The reason to ask this is in general practice rates are always mentioned excluding taxes . Please clarify .

Corrigendum has been issued, refer corrigendum.


If the rates mentioned in the document includes taxes , can we bring to your kind attention that the normal industry rates for Pega resources are much higher and it would become financially unviable for us to work with the proposed rates. Request your consideration.



LSA rate in the document is same as Pega SSA , 2,54,054 which is quite lower than standard industry rate for a Pega Lead system architect . Request you to reconsider the rate for Pega LSA as it will be challenge for us to deploy LSA at the proposed rate.

As per document


6 1 16 1.2.4 Manpower rate card

As per standard IT parlance, Program Manager and Delivery Manager are placed above Project Manager in the hierarchy chain and hence the corresponding rates are expected to be higher than that of Project Manager.

however the rate card suggests otherwise and seems inconsistent - request you to please clarify

As per document

7 1 16 1.3 Opportunity for Empanelled SI

Could we have the details of the 72 Projects and how these are bundled into 14 packages

published on e-Pragati website. URL: www.e-pragati.in


The “Man month” rate in rate card considers Mon-Fri as one person’s working time for a month?

As per document


If we work for additional work days on weekends say on Saturday and Sunday can we bill those additional days?

As per document


The rate shown in section 1.2.4 for Pega Lead System Architect is very less (2,54,054) and this will be quite hard to achieve. We usually charge Pega LSA and Pega LBA the same rate. Is there a possibility of adjusting this?

As per document


11 1 16 1.2.4 Manpower rate card to design, develop & maintenance of application on ePCP for Empanelled SI, Pg. 16

Above List, Rate shall be used for design, develop, test & maintain business applications on e-Pragati Core Platform for various stakeholders of e-Pragati including government departments/ other governmental entities at the rates mentioned in the rate card submitted by the Master SI

Please allow primary SI to submit their own rate card for design, develop, test & maintain business applications on e-Pragati Core Platform

As per document

12 1 16 1.2.4 Manpower Rate card

1. Senior System Architect(Sl no 8 of rate card) - JD as per Page 64, years Of experience mentioned is 10+ years, but the rate Shared is Of junior Architect

Please provide more clarity. As per document


2. Data Architect/Tester : (Sl no 9 of Rate Card) : Both Have Different JD's and also Different Experience Levels, Data Architect is 12 years and Tester is 2-4 years of experience hence need right Break-up of the price for each Skillset



3. Delivery Manager/ Head: (Sl no 3 of rate card): The Delivery Manager and Delivery Head are 2 different experience level's, the JD shared is for the Delivery manager, hence we will require the JD for Delivery Head




4. Program Manager : (Sl no 4 of rate card): The Experience level for PM mentioned is around 12-16 years, but the rates mentioned is of Senior Manager, can we discuss on the rates shared


16 1 17 Section 1.2.2. Table 3

Manpower rate card to design, develop & maintenance of application on ePCP for Empanelled SI

We understand that the rate card provided by Master SI is of exclusive of taxes. In case such a indicating clause is missing in RFP, we request for a its addition. We also wish to get clarified on the other inclusive taxes (like TDS) included in the final rate card.


17 1 17 Section 1.2.2. Table 3


The rate card mentioned must be exclusive of any taxes. We request to add the following clause as a note after the rate card –


18 1 17 Section 1.2.2. Table 3 Point 11


Rate for Product Owner/ Pega Lead System Architect must be INR 3,93,573 (in Man Months). Justification – Pega Lead System Architects are highly paid in Pega Industry. It would be difficult to get qualified resources at given rates which would impact the quality of outcome.

As per document




The rate card is not representative of the hierarchy of the skillsets and rate availability in the market e.g. The rate card shows cost of LSA as 254054 but the cost for UI/UX developer 298300. Similarly cost of LBA(393573) is much higher than the cost of LSA and the Pega SSA and Pega LSA has same rates.

As per document


It is hereby clarified that the above rates shall be valid for a period of one year from the date of Commissioning of Project and thereafter these rates shall be automatically increased, on a yearly basis, to adjust for the increase/ decrease in the average Consumer Price Index (for goods and services) published by the Ministry of Labor, Government of India.

It is hereby clarified that the above rates shall be valid for a period of one year from the date of Commissioning of Project and thereafter these rates shall be automatically increased by mutual discussion, on a yearly basis, to adjust for the increase/ decrease in the average Consumer Price Index (for goods and services) published by the Ministry of Labor, Government of India.

As per document


Data Architects/ Tester Please clarify if this line item of the rate card related to Data Architect or Tester. The rate stated against Data Architect does not appear appropriate for the required experience and profile as stated in section 8.3.6

As per document


22 1 20 section 2 The Proposer who is PEGA partner in one of the categories from Strategic Consultant, System Integrator or Registered Group, with readily available Pega Certified resources to deploy in Vijayawada/desired location and adequate experience of managing the Pega project, may submit proposal to get empanelled for e-Pragati Core Platform

Is it fair to assume that some 'remote' work is possible ?

As per document

23 1 20 2 Empanelment Process of SI for the e-Pragati Core Platform

Should we get empanelled after Mar 27, 2023?

As per document

24 1 20 2.1 Members and Operation of SI Panel

In Page 20 there is a statement that the Empanelled Proposer shall deploy an Account Manager to manage Operations for free for cost. Our Delivery Manager will play this role for us and will be the primary point of contact. Is this fine?

Account Manager and Delivery manager should be separate.

25 1 22 2.1.2 Empanelled SI Will e-Pragati Authority provide SoW at Department or at each Project level, that they wish on-board onto Core Platform?

As per document

26 1 22 2.2 Simplified Working model of SI Panel Members for Proposal Submission

If a SoW per department is provided what would be the level of requirements captured in this SoW?

High-level user Stories level details will be covered.



Does e-Pragati provide a SME for each Department for which the SI needs to build application for? What is the role of the e-Pragati BA & the SI's BA?

As per document


Do we need Invoice against agreed PO/SoW or generally via T&M?

As per document

29 1 24 PQ Criteria SL No 4

About PQ criteria ( empanelment requirement/page no 24 ) SL No 4 ( page no 25) .

As per your document you are asking for Annual sales turn over from Pega but your Form P6 is not matching with your requirement.


30 1 25 Empanelment Requirements

The Proposer should be a Company registered under the Indian Companies Act and shall be primarily in the business of providing IT Software Development or System Integration or IT Solution Implementation services. The Company should have been in business for at least the last one financial years as on 5th March 2018.

Please change to The Proposer should be a Company registered under the Indian Companies Act / LLP registered under Limited Liability Partnership (LLP) act 2008 and shall be primarily in the business of providing Information Technology Software Development or System Integration or IT Solution Implementation services. The Company should have been in business for at least the last three financial years as on 19th Feb 2017



31 1 25 Empanelment Requirements

The Annual sales overall turnover of the Proposer from Pega Services design, supply, configuration implementation, application maintenance, support, helpdesk maintenance services in the immediately preceding 1 (One) financial year, should be Rs.5.00 Cr. - (only Rupees Five Crores) The Proposer should submit audited financial statements for FY 16-17the last 1 (One) year as per Form P6 a certificate from Auditor

Please change to The Proposer should submit statements for FY 16-17the last 1 (One) year as per Form P6 as Certified by Bid signing Authority.

As per document

32 1 25 3. Evaluation Process of SI members in SI Panel:

General We request you to kindly share the evaluation for empanelment process.

Evaluation of Empanelment process is limited to ensure the competency of the SI in Pega Services based on documents submitted during the Empanelment Process.

33 1 25 3.3.2 Empanelment Requirement

The Proposer must be a Pega Partner: Proposers, mandatorily must be either Pega Strategic Consulting/Pega System Integrators/Pega Registered Group shall be considered. Refer: https://www.pega.com/services/partnerships

We request modify this clause. Bound by confidentiality obligation, we cannot share any kinds of Agreement with Customer/Vendor/Partner. Hence, we would suggest that we can provide you with a declaration stating that we are partnering with Pega.

As per document


34 1 26 Section 3.3 – Empanelment Requirements / Point 4. Financial Criterion: Proposer

The Annual sales overall turnover of the Proposer from Pega Services design, supply, configuration implementation, application maintenance, support, helpdesk maintenance services in the immediately preceding 1 (One) financial year, should be Rs.5.00 Cr. - (only Rupees Five Crores)

We request an amendment in this clause. The changed clause can be – “The Annual sales overall turnover of the Proposer from non-Pega (IT/ITS implementations) Services design, supply, configuration implementation, application maintenance, support, helpdesk maintenance services in the immediately preceding 1 (One) financial year, should be Rs.5.00 Cr. - (only Rupees Five Crores) and Rs. 1.00 Cr from Pega services (design, supply, configuration implementation, application maintenance, support helpdesk maintenance) in the immediately preceding 1 (One) financial year.(2017-2018)”

As per document

35 1 26 Section 3.3 – Empanelment Requirements / Point 4. Financial Criterion: Proposer

Empanelment Requirements / Point 4. Financial Criterion: Proposer

We request you to consider the financial statements for FY 17-18 too and hence request to amend the clause as given below – “The Proposer should submit audited financial statements for FY 17-18 the last 1 (One) year as per Form P6 a certificate from Auditor”

As per document


36 1 26 3.3. Empanelment Requirements – 6. Technical Human Resources: Proposer

Proposer should be able to deploy at Vijayawada resource pool of minimum 26 number of Pega platform practice certified people, with the minimum combination of 10+ System Architects, 10+ Sr. System Architects, 3+ Lead System Architects, and 1+ Pega Lead Business Architect complying with the Pega Systems Standards, and 1 Project Manager and 1 Delivery Manager to support the project monitoring and execution. (Refer Annexure 8.2).

We request Certified / Trained resources to be allowed. In view of this, request to change this to be changed as below: “Proposer should be able to deploy at Vijayawada resource pool of minimum 26 number of Pega platform practice certified / trained people, with the minimum combination of 10+ System Architects, 10+ Sr. System Architects, 3+ Lead System Architects and 1+ Pega Lead Business Architect complying with the Pega Systems Standards, and 1 Project Manager and 1 Delivery Manager to support the project monitoring and execution. (Refer Annexure 8.2).”

As per document

37 1 26 3.3. Empanelment Requirements – 7. Technical Human Resources Proposer

Proposer must have minimum of 50 Pega certified resources working with the company. These resources should be available in India, as on proposal submission date.

We would request this to change to following: Proposer must have minimum of 50 Pega certified / trained resources working with the company. These resources should be available in India, as on proposal submission date.

As per document


38 1 26 3.3. Empanelment Requirements

The Annual sales overall turnover of the Proposer from Pega Services design, supply, configuration implementation, application maintenance, support, helpdesk maintenance services in the immediately preceding 1 (One) financial year, should be Rs.5.00 Cr. - (only Rupees Five Crores) The Proposer should submit audited financial statements for FY 16-17the last 1 (One) year as per Form P6 a certificate from Auditor

Form P6is related to Companies Financial Strengths and not specific to turnover from Pega Services. We request you to change it to “The Annual sales overall turnover of the Proposer from IT /BPM Solution related Services design, supply, configuration implementation, application maintenance, support, helpdesk maintenance services in the immediately preceding 1 (One) financial year, should be Rs.5.00 Cr. - (only Rupees Five Crores)”

As per document

39 1 26 3.3 Empanelment Requirements and page no : 26

4)The Annual sales overall turnover of the Proposer from Pega Services design, supply, configuration implementation, application maintenance, support, helpdesk maintenance services in the immediately preceding 1 (One) financial year, should be Rs.5.00 Cr. - (only Rupees Five Crores) The Proposer should submit audited financial statements for FY 16-17the last 1 (One) year as per Form P6 a certificate from Auditor

Kindly change the criteria as "The Annual sales overall turnover of the Proposer from IT Services in the immediately preceding 1 (One) financial year, should be Rs.500.00 Cr. - (only Rupees Five hundred Crores) The Proposer should submit audited financial statements for FY 16-17 the last 1 (One) year as per Form P6 a certificate from Auditor /Chartered accountant "

As per document


40 1 26 4.1 a) Details of Proposal Fees, EBG and Other Information

Power of Attorney (POA) or Board Resolution authorizing the person signing the proposal to sign on behalf of the firm or Letter of Authorization

We understand that client is ok with the LOA Format and would be submitting same for this opportunity

As per document

41 1 27 4.1 Additional Instructions for Proposal Submission

iv. The inter-se agreement between the Proposer and Pega Systems. A copy of the inter-se agreement should be provided in the proposal and detailed roles and responsibilities of the Proposer & Pega Systems should be explained

Request you to kindly share the inter-se agreement template

As per document

42 1 27 4.5 Empanelment Bank Guarantee (EBG) on Receipt Letter of Empanelment; Pg. 27

Primary SIs will have to adhere to the terms and conditions of the RFP released for awarding the projects. In the event the empanelled SI awarded with the work contract, EBG to be submitted as per the requirements of the selection process.

Kindly allow primary SI to submit suggestions on the terms & conditions of the RFP. We understand that EBG submitted at the time of Empanelment would hold good across the upcoming RFPs and Primary SI need not have to submit a separate BG for each RFP. Please clarify

As per document


43 1 27 4.1.a a) Proposer should submit the following support documents mandatorily as part of the Proposal response i. Power of Attorney (POA) or Board Resolution authorizing the person signing the proposal to sign on behalf of the firm or Letter of Authorization ii. Self-declaration confirming the truth of the data or information furnished by the Proposer. iii. Receipt of purchase of EP Document iv. The inter-se agreement between the Proposer and Pega Systems. A copy of the inter-se agreement should be provided in the proposal and detailed roles and responsibilities of the Proposer & Pega Systems should be explained

a) Proposer should submit the following support documents mandatorily as part of the Proposal response i. Power of Attorney (POA) or Board Resolution authorizing the person signing the proposal to sign on behalf of the firm or Letter of Authorization ii. Self-declaration confirming the truth of the data or information furnished by the Proposer. iii. Receipt of purchase of EP Document iv. The inter-se agreement between the Proposer and Pega Systems. A copy of the inter-se agreement should be provided in the proposal and detailed roles and responsibilities ofthe Proposer & Pega Systems should be explained

As per document


44 1 27 4.2 As requires that the Proposer must provide professional, objective, and impartial advice and at all times hold the e-Pragati Authority interests’ paramount, strictly avoid conflicts with other assignments/jobs or their own corporate interests and act without any consideration for future work.

As requires that the Proposer must provide professional, objective, and impartial advice and at all times hold the e-Pragati Authority interests’ paramount, strictly avoid conflicts with other assignments which shall create adverse impact on the performance of Services under this EP /jobs or their own corporate interests and act without any consideration for future work.

As per document

45 1 28 4.5 Empanelment Bank Guarantee (EBG) on Receipt Letter of Empanelment

EBG template/Format not available Please confirm if there is a set format or the bidder can get the EBG created in their default format? Also request to allow EBG Payable at Hyderabad as well as Delhi.

Will be circulated post evaluation of the proposal. The PBG has to be submitted within 10 days from the date of receiving Letter of Empanelment (LoE)

46 1 28 4.5 Empanelment Bank Guarantee (EBG) on Receipt Letter of Empanelment

Clarification of when EBG is to be submitted and request change in Payable location

a. Kindly clarify if EBG is to be provided after empanelment or along with bid submission. b.Also request you to change Payable at any of location at Vijayawada, Hyderabad, Delhi

a. On receipt of Letter of Empanelment. b. As per document


47 1 28 4.6 Right to Exit or Termination Clause of Agreement; Pg. 28

In case of the Proposer wants to exit from the SI Panel or the e-Pragati Authority finds the proposer falling short on performance parameters or indulging in unprofessional activities, the Proposer will be terminated with immediate effect. The EPB will be forfeited and the empanelled firm will be blacklisted for period of 1 year from the date of termination from participating in any of the Andhra Government Projects.

Kindly modify the clause as follows : In case of the Proposer wants to exit from the SI Panel or the e-Pragati Authority finds the Proposer falling short on performance parameters or indulging in unprofessional activities, the Proposer will be terminated with immediate effect and the Proposer should submit all the necessary documents not limited to parameters mentioned below: a) Comprehensiveness & completeness of the Plan for takeover b) Comprehensiveness & completeness of the Plan for exit management The EPB will be forfeited if the Proposer is falling short on performance parameters or indulging in unprofessional activities



48 1 28 4.4 The e-Pragati Authority may terminate the Letter of Empanelment (LOE) process at any time without assigning any reason. The e-Pragati Authority makes no commitments, express or implied, that this process will result in a business transaction with anyone. This LOE does not constitute an offer by the e- Pragati Authority. The Proposer’s participation in this process may result in the e-Pragati Authority selecting the Proposer for the e-Pragati Authority to engage in further discussions toward execution of an Agreement. The commencement of such discussions does not, however, signify a commitment by the e-Pragati Authority to execute an Agreement or to continue negotiations. The e- Pragati Authority may terminate discussions at any time without assigning any reason.

The e-Pragati Authority may terminate the Letter of Empanelment (LOE) process at any time by giving prior written notice of not less than ninety (90) days without assigning any reason. The e-Pragati Authority makes no commitments, express or implied, that this process will result in a business transaction with anyone. This LOE does not constitute an offer by the e-Pragati Authority. The Proposer’s participation in this process may result in the e-Pragati Authority selecting the Proposer for the e-Pragati Authority to engage in further discussions toward execution of an Agreement. The commencement of such discussions does not, however, signify a commitment by the e-Pragati Authority to execute an Agreement or to continue negotiations. The e-Pragati Authority may terminate discussions by giving prior written notice at any time without assigning any reason.

As per document

49 1 28 4.5 a) This EBG is limited to the Empanelment Process. b) Primary SIs will have to adhere to the terms and conditions of the RFP released for awarding the projects. In the event the empanelled SI awarded with the work contract, EBG to be submitted as per the requirements of the selection process. c) Proposers shall submit Empanelment Bank Guarantee of amount as specified in the EP Datasheet in the form of an Empanelment Bank Guarantee (EBG) drawn from any scheduled/ nationalized bank in favor of “CEO E-PRAGATI AUTHORITY AP, VIJAYAWADA” payable at Vijayawada valid for days specified in data sheet from the date of submission of the Proposal. EBG in any other form shall not be entertained. d) The EBG shall be denominated in Indian Rupees only. No interest will be paid on the EBG. e) The physical copies of EBG shall be submitted to the concerned as per the details mentioned in the datasheet. f) The EBG may be forfeited: i. If a Proposer withdraws his

a) This EBG is limited to the Empanelment Process. b) Primary SIs will have to adhere to the terms and conditions of the RFP except those for which deviations have been raised by SI at the time of submission of proposal released for awarding the projects. In the event the empanelled SI awarded with the work contract, EBG to be submitted as per the requirements of the selection process mutually discussed between the Parties. c) Proposers shall submit Empanelment Bank Guarantee of amount as specified in the EP Datasheet in the form of an Empanelment Bank Guarantee (EBG) drawn from any scheduled/ nationalized bank in favor of “CEO E-PRAGATI AUTHORITY AP, VIJAYAWADA” payable at Vijayawada valid for days specified in data sheet from the date of submission of the Proposal. EBG in any other form shall not be entertained. d) The EBG shall be denominated in Indian Rupees only. No interest will be paid on the EBG. e) The physical copies of EBG shall be submitted to the concerned as per the details mentioned in the datasheet. f) The EBG may be forfeited: i. If a Proposer withdraws his Empanelment during the period of Empanelment validity or its extended period if any; or

As per document


Empanelment during the period of Empanelment validity or its extended period if any; or ii. In the case of a successful Empanelled Proposer fails to sign the Agreement for the awarded contract any reason not attributable to the e-Pragati Authority or to furnish Empanelment Bank Guarantee

ii. In the case of a successful Empanelled Proposer fails to sign the Agreement for the awarded contract which is on mutually agreed terms and conditions any reason not attributable to the e-Pragati Authority or to furnish Empanelment Bank Guarantee


50 1 29 4.6 Right to Exit Right to Exit section 4.6 is not clear . what is the process If the proposer wants to exit the agreement ?And if the exit is voluntary what happens with the EPB ?

In case of mutually agreed withdrawal of SI from Empanelment Process, EBG will be returned.

51 1 29 5.1 EP Datasheet Are there any specific templates for submitting the Proposal document?

As per document

52 1 29 5.1 EP Datasheet EBG format is required Will be circulated post evaluation of the proposal. The PBG has to be submitted within 10 days from the date of receiving Letter of Empanelment (LoE)

53 1 29 5.1 EP Datasheet Do we need to raise separate Proposal request each time when we need to start working for a Department?

As per document

54 1 29 5.1 EP Datasheet What is the format for Commercial Compliance Form? Is it Section 8.2 Commercial Submission Form

8.1.6 Form P6: Financial Strength Details and 8.2.1 Form C1: Financial Proposal Submission Form

55 1 29 5.1 EP Datasheet Should all forms in Empanelment request like Application form, Self-Declaration forms be printed in our company letter head?

Yes


56 1 29 5.1 EP Datasheet “CEO E-PRAGATI AUTHORITY AP, VIJAYAWADA” payable at Vijayawada. EBG shall be in the prescribed format only. Scanned copy of EMD document should be e-mailed to [email protected] 9

We understand that client has not shared any specific EMD BG Format and is OK with the Tech M EMD BG Format

EMD is exempted

57 1 29 5.1 Miscellaneous Submission Documents We understand that as part of submission we would need to submit Tender Fee, EMD BG, LOA , Form P1 to P10 , Form C1 and supporting documents . Kindly confirm

As per document


58 1 29 4.6 In case of the Proposer wants to exit from the SI Panel or the e-Pragati Authority finds the Proposer falling short on performance parameters or indulging in unprofessional activities, the Proposer will be terminated with immediate effect and the Proposer should submit all the necessary documents not limited to parameters mentioned below: a) Comprehensiveness & completeness of the Plan for takeover b) Comprehensiveness & completeness of the Plan for exit management The EPB will be forfeited and the empanelled firm will be blacklisted for period of 1 year from the date of termination from participating in any of the Andhra Government Projects.

In case of the Proposer wants to exit from the SI Panel or the e-Pragati Authority finds the Proposer to commit material breach and fails to cure such default within thirty (30) days from the intimation of the same falling short on performance parameters or indulging in unprofessional activities, the Proposer will be terminated by giving prior written notice of not less than thirty (30) days with immediate effect and upon payment of any outstanding dues out of any services carried our by proposer, the Proposer should submit all the necessary documents not limited to parameters mentioned below: a) Comprehensiveness & completeness of the Plan for takeover b) Comprehensiveness & completeness of the Plan for exit management The EPB will be forfeited and the empanelled firm will be blacklisted for period of 1 year from the date of termination from participating in any of the Andhra Government Projects.

As per document

59 1 32 7.2.2 Centre of Excellence

Master SI will be responsible for the core platform and the common Pega components that is required across all departments?

As per document



Master SI will be responsible for Enterprise Architecture including layer cake, ruleset management, maintain library of reusable components?

As per vision document.


How does Primary SI get access to components built by Master SI and who is the primary contact in Master SI for us?

As per document


We (the empanelled SI) will be responsible for Department Specific Applications and part of Group Applications, where all departments in that group are under our control.

As per document

63 1 32 7.2.1 Line Departments or the e-Pragati Authority (Owners of the Project), Pg. 32

Once, the member of Empanelled SI panel is on-boarded, there will be a mutual responsibility of the Line Department and the e-Pragati Authority to initiate the process for business process re-engineering from improvement and smart digitization perspective. This will include a final definition of the problem statement, requirements and minimum acceptable criteria etc. Line departments or e-Pragati authority are solely responsible for provision of funds and payments based on rate cards listed above towards the services incurred from empanelled SI based against the man-hours utilizations

BPR should be clearly dis-engaged for probability of better deliverability.

Subsequent RFPs issued to the empanelled SIs for the future projects will have clear instructions/ requirements stated for the same.


64 1 33 7.2.1 Other Stakeholder Suggestion Business Process re-engineering output should also include the re-engineered or to be process, integration specifications to be used by the team for implementation by the empanelled SI.


65 1 33 7.2.1 Other Stakeholder During the process of Business process re-engineering, what is the role of empanelled SI?

No role.

66 1 35 section 7.2.6 There is mention of the Pega Sr. Business Analyst in the mandatory team section

however no such role is mentioned in the rate card - should we consider this to be equivalent of Pega Lead Business Architect ?

Refer Section 1.2.4. Table 3: Serial No 6

67 2 35 7.2.6 Mandatory Team Composition for the Project Awarding, Pg. 35

Mandatory Team Composition for the Project Awarding

List of roles is mentioned in RFP for each project, but as per our experience, we may not need LSA for each project. Usually a LSA / PEGA Architect is required from program and leads can work with Architects. Generic roles in a typical big size PEGA project are - A PM / tech lead / Business Analyst / Sr Developers / Developers / Testers are what is required / Any other special skill required based on the project. Are you see the team structure in similar way or you are specific about the roles.

As per document

68 2 36 7.2.7 Project Awarding Process

In general we raised T&M invoices monthly for the work performed by our consultants in the preceding month? Can we adopt this?

As per document



If one SI gets involved into multiple line departments then Separate Invoices to be raised for each Department against appropriate SoW?

As per document


The Members of the SI Panel will follow a due process for participation and will submit their quotations in terms of reverse Proposals (number of man hours required for completion of the project) at the e-Pragati Authority

While the Time & Material process is followed and the ownership lies with Master SI & eParagathi the SI may need not be asked for a man-hour quote. Quoting a fixed hours may be difficult due to the dependencies of multiple stake holders from the Govt departments. SIs may be allocated projects based on the availability of resources

As per document


The Members of the SI Panel will follow a due process for participation and will submit their quotations in terms of reverse Proposals (number of man hours required for completion of the project) at the e-Pragati Authority

Is this process purely mapping a set of skilled resource pool to the potential set of Projects without involving Program Mgmt. and control responsibility or would cover such expectations? Our understanding is it's a complete Time & Material engagement without any quotation for Fixed price quote besides ownership on Project Delivery responsibilities - please clarify and elaborate the approach and stakeholders involved in Project Implementation.

As per document

72 2 36 7.2.7.d Project Awarding Process

The e-Pragati Authority will manage the entire procurement process and in case procurement process the e-Pragati Authority will be a leading agency.

Please provide more clarity on the statement.



73 2 37 7.2.8 Project Awarding Assurance for companies with higher # of Pega Resources

Is this Certified Resource pool has to be in India?

Yes

74 2 37 7.2.9 Roles and Responsibilities of stake holders in Project awarding

The table shows Line Departments are not part of UAT but how would they sign-off if they don’t participate in UAT

As per document

75 2 37 7.2.9 Roles and Responsibilities of stake holders in Project awarding

Does Line Department award projects to SI or ePragati Authority? As Page 20 shows ePragati Authority dealing with SI on project allocation.

As per document

76 1 37 7.2.7 Project Awarding Process; Pg. 37

i) As a final step, SI will submit this completion certificate to the treasury department of the e-Pragati Authority or line department depending on the ownership and final payment will be released.

Kindly let us know the payment milestone Subsequent RFPs issued to the empanelled SIs for the future projects will have clear instructions/ requirements stated for the same.

77 2 37 7.2.7 Project Awardee Process

We understand that each SI will submit the quotation for project work, however what would be the timelines for which the UAT and deployment would have to be considered(Assuming these would be carried out by end users/IT of ePragati)


78 2 38 Project Awarding Assurance for companies with higher # of Pega Resources

Number of Pega Certified Resources Available with Empanelled SI in India and the respective number of concurrent projects

1) Please allow if 50-100 resources are present in a company to work on more than 5 concurrent projects. 2) Also, Request you to please change “Pega Certified” to “Pega Trained/Certified”

As per document


79 1 40 4.6 a Having examined the Proposal Submission Documents, we, the undersigned, offer to provide the services specified as per section 6 of volume II of the EP for the sum (herein after called total Proposal price) as quoted in commercial Proposal or such other sums as may be determined in accordance with the terms and conditions of the Agreement. We undertake, if our Proposal is accepted, to commence work as per the schedule and to achieve the effectiveness of the Agreement within the respective timelines stated in the Proposal Submission Documents.

Having examined the Proposal Submission Documents, we, the undersigned, offer to provide the services specified as per section 6 of volume II of the EP for the sum (herein after called total Proposal price) as quoted in commercial Proposal or such other sums as may be determined in accordance with the terms and conditions of the Agreement. We undertake, if our Proposal is accepted, to commence work as per the schedule and to achieve the effectiveness of the Agreement within the respective timelines stated in the Proposal Submission Documents.

As per document

80 1 44 8.1.4 Form P4: Pending Litigation Considering the size of our Company and business carried out by us it is difficult to provide the list of pending litigation. However, we can provide you with a declaration stating that we do not have any pending litigation which shall had adverse impact on the performance of services under this EP.

As per document


81 1 45 8.1.5 In response to the EP No. dated for quoting against the EP as an Director of M/s << Proposer>> , I / We hereby declare that our Company / Firm is having unblemished past record and was not declared blacklisted or ineligible to participate for Proposal Submission as on date of submission of the Proposal by any State/Central Govt. or PSU due to, breach of general or specific instructions, corrupt /fraudulent , Non Performance or any other unethical business practices.

In response to the EP No. dated for quoting against the EP as an Director of M/s << Proposer>> , I / We hereby declare that our Company / Firm is having unblemished past record and was not declared blacklisted or ineligible to participate for Proposal Submission as on date of submission of the Proposal by any State/Central Govt. or PSU in India due to, breach of general or specific instructions, corrupt /fraudulent , Non Performance or any other unethical business practices.

As per document

82 2 46 8.1.6- Form P6: Financial Strength Details

Financial Strength Details – To be signed by Authorised Auditor

As this letter is to be submitted on company letter head and at the bottom, it’s mentioned that same needs to be signed by Authorised Auditor. Can you please confirm if this letter is to be signed by Authorised Signatory and same would be supported with Attested copies of Audited financial statements/ Certificate from Chartered Accountant?

This letter has to be signed by Authorised Signatory and same would be supported with Attested copies of Audited financial statements/ Certificate from Chartered Accountant


83 1 47 8.2.1 Commercials We understand that the rates have been proposed earlier from E&Y. When would the revision take place and what would be the payment terms


84 1 47 8.2.1 Commercials Can we submit deviations here? What would be the scoring criteria for the empanelment process.

As per document


85 1 49 8.1.9 I/We as Primary SI (SI) do hereby undertake that there is absence of, actual or potential conflict of interest on the part of the SI or any prospective OEM due to prior, current, or proposed contracts, engagements, or affiliations with the Contracting Authority. I/We also confirm that there are no potential elements (time frame for service delivery, resource, financial or other) that would adversely impact the ability of the SI to complete the requirements as given in the RFP. We undertake and agree to indemnify and hold the Contracting Authority harmless against all claims, losses, damages, costs, expenses, proceeding fees of legal advisors (on a reimbursement basis) and fees of other professionals incurred (in the case of legal fees & fee of professionals, reasonably) by the Contracting Authority and/or its representatives, if any such conflict arises later.

I/We as Primary SI (SI) do hereby undertake that there is absence of, actual or potential conflict of interest on the part of the SI or any prospective OEM due to prior, current, or proposed contracts, engagements, or affiliations with the Contracting Authority that would adversely impact the ability of the SI to complete the requirements as given in the RFP.. I/We also confirm that there are no potential elements (time frame for service delivery, resource, financial or other) that would adversely impact the ability of the SI to complete the requirements as given in the RFP. We undertake and agree to indemnify and hold the Contracting Authority harmless against all claims, losses, damages, costs, expenses, proceeding fees of legal advisors (on a reimbursement basis) and fees of other professionals incurred (in the case of legal fees & fee of professionals, reasonably) by the Contracting Authority and/or its representatives, if any such conflict arises later.

As per document


86 2 51 Form C1: Financial Proposal Submission Form -

Table heading under cost – Total with Taxes (c) The Proposer should submit audited financial statements for FY 16-17the last 1 (One) year as per Form P6 a certificate from Auditor

We request to keep rate card exclusive of taxes.


87 1 51 8.2.1 Form C1 Rate Cards for the resources Although we understand that rates provided in rate card are Monthly rates. Kindly confirm the same.


88 1 52 8.3 Job Descriptions for Pega Systems Certified Resources

Job Descriptions for Pega Systems Certified Resources:

Some of the roles mentioned as part of the Mandatory Team are neither available as part of the role description section, nor included in the rate card e.g. Data Migration Expert - request you to please let us know the missing links


89 1 59 8.3.6 Profiles - 4. Delivery Manager

MBA with B.Tech Minimum experience of 12+ years in Client

Suggest to change to Btech / MCA Corrigendum has been issued, refer corrigendum.

90 1 60 8.3.6 Solutions Architect MBA with B.Tech Minimum experience of 12+ years

Suggest to make MBA optional and change to B.Tech / MCA



91 1 61 Solutions Architects MBA with B.Tech Minimum experience of 12+ years Certified in AWS CSA or equivalent Certified on the Platform Expertise in the business process reengineering and architecture designing. Must be able to integrate inputs/data from various departments to maximize the Outcome for GoAP GPR experience. Skills:- - Proven hands-on experience breaking down the monolithic app to micro services or design from scratch. - Well-versed in micro service design patterns and best practices. - Familiar with technology ecosystem that supports end-to-end micro service architecture, such as, APIs, message queue, container, service registry/discovery etc. - Experience working on large scale multitier solutions. - Reuse Attitude, - BP Modeller

Solution Architects is highly technical role and is very difficult to find resources in market having completed MBA with B.Tech in Solution Architect skills. We request you to allow B.Tech or MCA or B.Sc. Computer Science qualified resources with 10+ experience. Also request you to kindly remove the Certification in AWS CSA or equivalent, since it is relevant for developers’.



92 1 63 8.3.6 Systems Architect Education: B. Tech from IIT/NIT with relevant certification

Suggest to change to Btech / MCA and drop the IIT/NIT requirements as to tap the talent from other colleges as well


93 2 64 Page 64, Point 8 – System Architects

System Architects Request you to consider graduates from IIT/NIT/Any other reputed institution



94 1 64 System Architects Education: B. Tech from IIT/NIT with relevant certification Minimum experience of 10+ years in Design and implementation of information systems and networked software architectures that support core functions Skills: - Proven hands-on experience breaking down the monolithic app to micro services or design from scratch. - Well-versed in micro service design patterns and best practices. - Familiar with technology ecosystem that supports end-to-end micro service architecture, such as, APIs, message queue, container, service registry/discovery etc. - Experience working on large scale multitier solutions. - Reuse Attitude - BP Modeller

We request to allow the candidates from other reputed colleges as well. Kindly change qualification requirements as below: Education: B. Tech from reputed Institute with relevant certification Minimum experience of 10+ years in Design and implementation of information systems and networked software architectures that support core functions “


95 1 64 8.3.6 System Architects The Business Architect works to develop an integrated view of the department using a repeatable approach, cohesive framework, and available industry standard techniques.

The job title states 'System Architect' while description is about 'The Business Architect'. We request you to validate the same



96 1 65 8.3.6 Functional Tester Beneficial - Fleet/Leasing industry experience

Please advise Fleet Management / Leasing experience adds values for different projects.

As per document

97 1 69 8.3.6 Cloud / PaaS architect

B. Tech from IIT/NIT Request to drop the position restricted to only IIT/NIT and change to B.Tech / MCA



98 1 70 UI/UX Developer

Education: BCA/MCA/B. Tech Minimum experience of 2-4 years. Thorough with the UI Development and conversion of UI Designs into working UI.GPR experience will be an added Qualification Skills: - Proficient understanding of web mark-up, including HTML5, CSS3 - Basic understanding of server-side CSS pre-processing s, such as LESS and SASS - Proficient understanding of client side scripting and JavaScript frameworks, including jQuery - Good understanding of asynchronous request handling, partial page updates, and AJAX - Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus

Ux Designing is very specialized and it is difficult to find B.Tech with CUA certification. We request to allow B.Sc. Computers/ CDAC Advance Diploma/ PG Diploma with CUA certification for Ux Designer to be proposed.



99 1 71 Product owner B.E. / B.Tech in Computer Science, Engineering or a related field; MBA or Product Management Certification Minimum 8+ years of experience Training and certification as a professional scrum product owner (PSPO) or as a certified scrum product owner (CSPO) preferred Leadership Skill: Product owners are able to direct and motivate the product development team of an organisation Analytical Skill: They are able to conduct surveys to determine most appropriate feature to add to a new or existing product Interpersonal Skill: They are adept at working with user groups and scrum team to obtain and analyse user stories.

We request you to kindly change educational requirements of product owner to B.E. / B.Tech in Computer Science, Engineering or a related field; Kindly remove MBA or Product Management Certification or change it to Preferably MBA or Product Management Certified.


100 1 72 8.3.6 Data Architect B.E. / B.Tech in Computer Science Request to add MCA as qualification Corrigendum has been issued, refer corrigendum.

101 1 74 8.3.6 Program Manager B.Tech from IIT/NIT Certified on PMP or equivalent

Request to drop constraints on education qualification rather emphasize on industry experience and project size



102 2 75 Page 75, Point 19 –Program Manager

Program Manager Request you to consider graduates from IIT/NIT/Any other reputed institution


103 1 75 8.3.6 - Profiles of the additional resources mentioned in the RFP Program Manager

B.Tech from IIT/NIT Certified on PMP or equivalent Minimum experience of 12-16 years. Thorough with the Business Process. PR experience will be an added Qualification. Must have expertise for each component and feature provided by Suppliers Skills: - Must be aware of a rapidly growing yet well-established business, recognised with the BPM market leader practices - Should have experience of interacting with reference-able clients that include the world’s most

We request to allow the candidates from other reputed colleges as well. Kindly change qualification requirements as below: B.Tech on Computer Science or equivalent Certified on PMP or equivalent Minimum experience of 12-16 years. Thorough with the Business Process. PR experience will be an added Qualification.


104 1 75 8.3.6 Data Quality Expert

Education: B. Tech from IIT/NIT , Certified on the DB provided by the bidder

Request to drop the constraint of IIT/NIT and make it B.Tech / MCA



105 1 76 Data Quality Expert Education: B. Tech from IIT/NIT , Certified on the DB provided by the Bidder Minimum experience of 8+ years. Thorough with managing all types of Supported databases. Knowledge of data analytics would be an added Qualification. Skills: - Proven working experience as a Database Administrator - Hands-on experience with database standards and end user applications - Excellent knowledge of data backup, recovery, security, integrity and SQL - Familiarity with database design, documentation and coding - Previous experience with DBA case tools (frontend/backend) and third party tools - Familiarity with programming languages API - Problem-solving skills and ability to think algorithmically

We request to allow the candidates from other reputed colleges as well. Kindly change qualification requirements as below: Education: B. Tech from reputed Institute , Certified on the DB provided by the bidder Minimum experience of 8+ years.


106 2 77 Page 77, point 20 – Data Quality Expert

Data Quality Expert Request you to consider graduates from IIT/NIT/Any other reputed institution



107 1 77 8.4 Compliance Requirements 8.4.1 Pre- Qualification Compliance; Pg. 77

The aggregate sales turnover of the Proposer from Auditor Certificate as per Form P6 by the Auditor for FY 16-17.

Please clarify if Chartered Accountant certificate will suffice the requirement here

YES

108 1 77 8.4 Compliance Requirements

Pre- Qualification Compliance Suggestion - Request proof of Pega partnership level and authorization from OEM


109 NA - General - Please confirm if the contract type will be Time & material between epragati and SI , also let us know the payment cycles .


110 NA - General General Kindly Confirm the working location of resources to be deployed for individual projects. Also please confirm if It would be allowed for some of the resources to operate & execute projects from SI offices.

Resources shall be deployed at locations as specified by e-Pragati authority

111 NA - General General As EMG and Inter-se agreement templates are not available in RFP and would be provided in corrigendum. Request you to please provide 2 week extension for start of submission.

Will be circulated post evaluation of the proposal. The PBG has to be submitted within 10 days from the date of receiving Letter of Empanelment (LoE)

112 NA - General No specific mention has been made of application support / maintenance stream ? Is it safe to assume that SIs implementing specific projects are more likely to also maintain the same ?



113 NA - General Is there a governance mechanism in place to treat minor deviations in experience (less than 10% from mentioned criteria) – if yes, then how are such deviations expected to be treated ?

As per document

114 NA - General What SDLC test Phase does the test resources from SI will be part of? Does SoW cover test coverage and exit criteria’s

As per document

115 NA - General Does Master SI review configuration built by Primary SI's & Sign-offs?

Yes and Subsequent RFPs issued to the empanelled SIs for the future projects will have clear instructions/ requirements stated for the same.

116 NA - General Environments are maintained by COE / ePragati and we are not responsible / accountable for Infrastructure related issues.

As per document

117 NA - General Penalty Kindly indicate the applicable penalties under this format


118 NA - General Limitation of Liability Kindly limit the liability of Primary SI to the total contract value



119 NA - General General Please mention the RACI between CoE and SI

As per document

120 NA - General General Environment Management should be out of scope from SI.

As per document

121 NA - General General Please confirm that the non-Pega scope from department RFPs will be handled by Master SI/CoE


122 NA - General General The engagement model is not clear. As per RFP, it is T&M but it seems more like Fixed price. Please explain the model in detail


123 NA - General General How is scope management / change management done. Please explain in detail - How SI will manage additional scope, hidden scope, changes once the project is awarded.


124 NA - General General What is success criteria of each project? Please give details.



125 NA - General The Proposer who is PEGA partner in one of the categories from Strategic Consultant, System Integrator or Registered Group, with readily available Pega Certified resources to deploy in Vijayawada/desired location

Please allow SI to deploy resource at Hyderabad

As per document

126 NA - General General What is going be the Project Execution methodology? Is it scrum? If it is scrum, are you going to freeze the scope of project at the beginning to that vendors can give bids for the scope? Please clarify.


127 NA - General General Please confirm if the environment for Development/Testing/Production are ready to start the work

Yes

128 NA - Clause to be Added Payment Payment shall be made on monthly basis within 15 days of raising the Invoice If delayed- 1.5% Interest per month of delay. if payment delayed for 90 days- right to terminate the contract, apart from other remedy available to SI. Milestone for implementation – Signing of contract 20%, SRS- 20%, phase 1 implementation- 20%, completion of implementation – 20%, UAT 10%, go alive 10%. Support milestones for payment - Quarterly advance (lastly monthly arrears)

As per document


129 NA - Clause to be Added Price Price should be exclusive of taxes . Any variation in applicable taxes, whether resulting into increase in rate of taxes or levy of new taxes or reduction in rate of taxes or abolition of existing taxes, shall be borne by the Customer


130 NA - Clause to be Added Termination for default Either Party shall have the right to terminate this Agreement at any time in the event that the other party commits a material breach of the Agreement and fails to cure such default to the non-defaulting party’s reasonable satisfaction within thirty (30) days. In the event of termination Customer shall pay SI for goods delivered and services rendered till the date of termination.


131 NA - Clause to be Added Event of termination In any event of termination by customer, the Bidder shall be paid for the: 1. goods delivered 2. services rendered 3. work in progress 4. unpaid AMCs 5. third party orders in pipeline which cannot be cancelled despite Bidder's best efforts 6. unrecovered investments shall be paid by customer as per termination schedule till the date of termination.

As per document


132 NA - Clause to be Added Limitation of Liability Notwithstanding anything to the contrary elsewhere contained in this or any other contract between the parties, neither party shall, in any event, be liable for (1) any indirect, special, punitive, exemplary, speculative or consequential damages, including, but not limited to, any loss of use, loss of data, business interruption, and loss of income or profits, irrespective of whether it had an advance notice of the possibility of any such damages; or (2) damages relating to any claim that arose more than one year before institution of adversarial proceedings thereon. Subject to the above and notwithstanding anything to the contrary elsewhere contained herein, the maximum aggregate liability of SI for all claims under or in relation to this Agreement, shall be, regardless of the form of claim(s), shall be limited to 25% of the annual contract value.

As per document


133 NA - Clause to be Added Deemed Acceptance Products/Services and/or deliverables shall be deemed to be fully and finally accepted by Customer in the event when Customer has not submitted its acceptance or rejection response in writing to SI within 15 days from the date of installation/commissioning or when Customer uses the Deliverable in its business, whichever occurs earlier. Parties agree that SI shall have 15 days’ time to correct in case of any rejection by Customer.

As per document

134 NA - Clause to be Added Risk and Title Notwithstanding anything to the contrary contained elsewhere in the contract, The risk, title and ownership of the products shall be transferred to the customer upon delivery of such products to the customer

As per document

135 NA - Clause to be Added Saving Clause SI’s failure to perform its contractual responsibilities, to perform the services, or to meet agreed service levels shall be excused if and to the extent SI performance is effected , delayed or causes non-performance due to Customer's omissions or actions whatsoever.

As per document


136 NA - Clause to be Added Arbitration This Agreement shall be governed by laws in force in India. In the event of any dispute arising out of this Agreement the same shall be settled by binding arbitration conducted by a sole arbitrator appointed jointly by both Parties and governed by the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Delhi. The language of the arbitration proceedings shall be English. Any dispute arising in relation to this Agreement shall be subject to the jurisdiction of the courts at Delhi.

As per document

137 NA - Clause to be Added SNR Customer hereby agrees to make the site ready as per the agreed specifications, within the agreed timelines. Customer agrees that SI shall not be in any manner be liable for any delay arising out of Customer's failure to make the site ready within the stipulated period, including but not limited to levy of liquidated damages for any delay in performance of Services under the terms of this Agreement.

As per document


138 NA - Clause to be Added Change Orders Either party may request a change order (“Change Order”) in the event of actual or anticipated change(s) to the agreed scope, Services, Deliverables, schedule, or any other aspect of the Statement of Work. SI will prepare a Change Order reflecting the proposed changes, including the impact on the deliverables, schedule, and fee. In the absence of a signed Change Order, SI shall not be bound to perform any additional services.

As per document

139 NA - Clause to be Added Intellectual Protection No intellectual property rights of any nature shall be transferred from one party to the other in the course of performing any obligations or otherwise under this agreement. For the avoidance of doubt, SI may use certain tools, processes or methodologies of its own in performing the Services. Ownership of all intellectual property rights and any other rights in these shall vest with SI, and no rights shall be deemed to have accrued to the Customer.

As per document


140 NA - Clause to be Added Non Hire Customer agrees that for the term of this Agreement and for a period of one (1) year thereafter, Customer will not directly or indirectly, recruit, engage, solicit, discuss employment with, hire, employ or engage any SI personnel assigned to Customer currently or within the previous one (1) year, or induce any such individual to leave the employment of SI.

As per document

141 NA - Clause to be Added Warranty Disclaimer SI provides for only those warranty and representations which are expressly mentioned in this Contract and the same are in lieu of all other warranties, express or implied.

As per document

142 2 - Locations NA Other Than Vijayawada, which are the Other locations where we need to deploy resources


143 2 - Locations NA Can the resources deployment be location other than Vijayawada


144 2 - Job Description NA JD for Technical Document Writer need to be shared



145 2 - Interview Schedule NA Will the Interview be a Face to Face Interview from the Client or can we have Skype or WebEx Interviews as Resources are spread across India

Interviews can be arranged on Skype/WebEx

146 2 - Working Days per month

NA What will be the Working days that will be considered per month for Billing

As per document

147 2 - Working Hours per day NA What will be the Working hours that will be considered per day and is Weekends Working

As per document

148 2 - Time Sheet Approval NA Will the master SI approve the time sheet of the resources deployed or the customer

As per document

149 2 - Rate Increase per Year NA What will be the Approx. percentage of rate increase per year, of the rates Shared in the RFP

As per CPI released from Government of India.

150 1 8.1.6 Form P6: Financial Strength Details

Attested copies of Audited financial statements/ Certificate from Chartered Accountant for last 1 financial years in support of the above

As per document

ANNEXURE-B The clarifications requested in Pre-proposal meeting by the Prospective Bidders and approved Committee Clarifications

S.N. Vol. No. Pg. No RFP - Sec./ Clause No. Content of RFP Clarification requested by Bidder Clarification Issued


Elaborate billing cycle and ownership/commitment of billing

1. Subsequent RFPs issued to the empanelled SIs for the future projects will have clear instructions/ requirements stated for the same. 2. Projects will be awarded based on quotes submitted by SI for the efforts estimated in terms of man-months on the requirements specified in subsequent RFPs for completion of the work. 3. Once the quotes are frozen, there is no provision for review for the same amount of work. SI will be billed for quoted man months and any slippage might lead to penalty/no cost to e-Pragati Authority.

2 1 47 8.2.1 Commercials

We understand that the rates have been proposed earlier from E&Y. When would the revision take place

27th of November of each year based on CPI Formula released in this corrigendum.


Execution model for project implementation

Agile scrum model and Subsequent RFPs issued to the empanelled SIs for the future projects will have clear instructions/ requirements stated for the same.


Effect of external factors and provisions for consideration

1. Bidding SI will have to account for the risk involved with external factors while submitting the quotes. 2. In extreme cases where SI was unable to establish a connection for an adequate duration with department even after commencing the project, e-Pragati will intervene.


Billing Model

Time & Material payment as per consumption, based on the milestones and SLAs. Subsequent RFPs issued to the empanelled SIs for the future projects will have clear instructions/ requirements stated for the same.

S.N. Vol. No. Pg. No RFP - Sec./ Clause No. Content of RFP Clarification requested by Bidder Clarification Issued


Availability of the RFP for subsequent

Depending on the number of SIs get empanelled, e-Pragati Authority will take the call to control the number of projects released in next quarter. Currently, e-Pragati has identified 70 projects with 33 Departments of GoAP.


Structure of RFP A template will be released for all future RFPs where MSA, General terms of engagement and other common guidelines will be standardized and used for reference.


AMC Subsequent RFPs issued to the empanelled SIs for the future projects will have clear instructions/ requirements stated for the same.


Renewal of Empanelment in 2023 Action will be initiated on mutually agreed terms.


Allow the companies with resource count less than 50

As per RFP.

ANNEXURE-C

Date post:	18-Mar-2020
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