Recommended Commercial Partner of Geert Hofstede

ENABLING GLOBAL EFFECTIVENESS

Cul

tura

l Sol

utio

n p

rovi

der

GLOBAL EFFECTIVENESS THROUGH CULTURAL TRANSFORMATION In our 29 years of business we have assisted over 5000 organisations and tens of thousands of individuals in incorporating cultural thinking into their management repertoire. Every year we assist over 200 organisations in using cultural know-how to:

+ Manage their workforce better, + Successfully select and enter new markets + Integrate acquired businesses and know-how + Prepare for change.

We do this with our highly skilled and motivated network of accredited itim Consultants. In addition, due to our global presence, you can build on our ability to support you wherever you go with both our specialised in-depth knowledge of your business and local market and adaptation strategies. We enable you to go beyond national cultural awareness, measure the impact of organisational culture and visualise the role culture has in helping or hindering your business.

For those of you who are interested in a global work field after corporate life, we offer an inspiring global network where you can utilise what you have learned as an accredited practitioner.

Contact us today for a free introductory meeting or visit the www.itim.org and www.geert-hofstede.com webpages for more information.

With kind regards,Egbert SchramManaging Directoritim International

Performance depends on the fit between strategy and culture. First you need to know where you want to go, but where you want to go has to fit with your culture. Itim International is my preferred partner for enabling your organisation to use culture as a business enabler

Professor Geert Hofstede

“

“

Recommended Commercial Partner of Geert Hofstede

Is everything going well in your organisation?

Recommended commercial partner of Professor Geert Hofstede

Organisational Culture

Intercultural Management

Are you truly capitalising on the culturaldiversity in your organisation?

75% of mergers fail due to cultural differences. Do you want your acquisitions to work?

TAKE CULTURE INTO

CONSIDERATION

CULTURE AS A STRATEGIC ASSET Culture has a tremendous impact on people and organisations, and it is up to you to make sure that this impact is positive. You simply cannot escape culture; it is a part of each and everyone of us. Every nation and every organisation has its own unique culture.

SOPHISTICATED TOOLS With our unique tools, the result of more than 29 years of ongoing research and experience, itim International will increase the efficacy of your organisation by giving its members the ability to adapt and effectively deal with challenging intercultural situations.

OUR NETWORK OF CERTIFIED CONSULTANTSThe members of our network help you optimise your operations in a diverse world. Itim International Consultants are trained and certified by the Hofstede Centre and are accomplished professionals in their respective fields, including, but not limited to: marketing, HR, communications, sales and management.

We help companies through challenges, for example, by optimising offshoring, facilitating mergers and acquisitions, and in dealing with intercultural management from legal, marketing and business perspectives.

WHAT WE BELIEVE INITIM INTERNATIONAL

Train the members of your organisation in recognising and

understanding cultural situations and give them

the tools to deal with them effectively.

Towards an optimised organisation

Apply

Attune

Integrate

sensitise

build competence

align strategy

Inventory of national culture, organisationalculture and individual competence.

itim International, Experts in National and Organisational Culture

Australia, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, Finland, France, Germany, Greenland, India, Italy, Japan, Mexico, Netherlands,

Norway, Poland, Portugal, Russia, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United

States and more to come

Inventory of national culture, organisationalculture and individual competence.

Cultural Dimensions: Hofstede 6-D ModelCultural Dimensions represent independent preferences for one state of affairs over others that distinguish countries (rather than individuals) from each other.

Culture Clusters and Diagrams Descriptive combination of the relative values across the first four dimensions.

Cultural CompassSurvey assessing your cultural preferences based on Hofstede’s 6-D Model. Makes you aware of potential cultural pitfalls and increases your effectiveness in dealing with people from a chosen country. Available as a web-survey or mobile application.

Our fully integrated tool helps you achieve your organisational targets by aligning your organisational culture with your strategy, based on Hofstede’s Model on Organisational Culture and Change, it consists of: Quick ScanMeasures your organisational culture with an online survey from a selection of members of your organisation.Levers for Change Provides concrete suggestions for indirect organisational change to help you move from your current culture to your optimal culture.Executive Match 360Assesses the management team of your organisation to make sure the culture of the management team supports your strategy.

Hofstede Multi-focus Model

INTERCULTURAL MANAGEMENT TOOLSORGANISATIONAL CULTURE TOOLS

LOC

AL

OFF

ICES

IN:

ITIM INTERNATIONAL TOOLS CULTURAL SERVICE IN ORGANISATIONAL CULTURE AND INTERCULTURAL MANAGEMENT

From who you are towards who you want to be

“ “Utilise cultural competence to turn your organisation’s increased diversity into a strategic advantage.

ITIM NETWORK Itim Consultants are people who believe in the necessity of creating cultural competence. We are highly selective so that we can ensure that each member will fulfil the needs of our clients by having the best consultants for your organisation. The people who join us all have outstanding cultural knowledge, a wide variety of experience of both working and living internationally and a strong record of consulting experiences and skills.

ITIM INTERNATIONAL: A WORLDWIDE NETWORK OF EXPERT CONSULTANTSTHE ITIM NETWORK

ITIM CONSULTANTS: + Have high standards of professionalism and

intercultural empathy + Possess strong didactical skills and are able to

generate creative, innovative and practical ideas + Are fluent in several languages, both written and

verbally + Have lived and worked in at least two countries

outside of their home country + Have strong commercial skills

In addition to these basic requirements, we also value personal attributes such as integrity, openness, sensitivity and a strong sense of initiative. Itim Consultants are a unique blend of consultant, trainer, coach and sales professional.

ORGANISATIONAL CULTURE: ALIGN YOUR CULTURE WITH YOUR STRATEGY INCREASE PRODUCTIVITY THROUGH CULTURE

ALIGN YOUR ORGANISATIONAL CULTURE WITH YOUR STRATEGYOrganisational Culture is defined as “the collective programming of the mind that distinguishes the members of one organisation from others.”

The Organisational Cultural Model (further developed by Bob Waisfisz in collaboration with Geert Hofstede) consists of six autonomous dimensions or variables and two semi-autonomous dimensions:

+ Means-oriented vs. Goal-oriented + Internally driven vs. Externally driven + Easygoing work discipline vs. Strict work discipline + Local vs. Professional + Open system vs. Closed system + Employee-oriented vs. Work-oriented + Degree of acceptance of leadership style + Degree of identification with your organisation

The Dimensions enable a tangible alignment of Organisational Culture and Strategy.

HOFS

TEDE

MUL

TI-FO

CUS

MO

DEL Intake

Data CollectionWorkshop 1

De�ne Optimal Scores

Workshop 2 Discussion Report

Workshop 3&

Executive Match

Indirect Change Direct change

Decision Change or not ? Change Strategy

Report Adaptation?

The Multi-focus Model was developed by the Hofstede Centre and itim International

ITIM‘S PROCESS TO ANALYSE YOUR ORGANISATIONAL CULTURE:

+ Measures the current culture of your organisation, based on Hofstede‘s Model on Organisational Culture, through an online scan and/or in-depth interviews

+ Defines your optimal culture with the help of your itim consultants

+ Implements change by using a selection of highly sophisticated tools to verify the results

+ Allows you to see your achievements by remeasuring the culture

TARGETWith itim International make your organisation:

+ More innovative + Cost-efficient + Trusted + Secure + Professional + Responsible + ..and 200 other targets

You can use culture and cultural differences as your strategic advantage.

The Multi-focus Model was developed by the Hofstede Centre and itim International

HOFSTEDE MULTI-FOCUS MODEL

PROJECT START

Meet and set a target (week 1)

Meet your itim Consultant to discuss your project: + How many subcultures does your organisation have? + Has there been a major change in the organisation (M&As, layoffs,

reorganisations, financial difficulties)? + Define who will take part in the culture scan and the upcoming workshop.

Quick Scan

Survey (week 2-3)Over a period of two weeks selected managers and employees will be asked to fill out an online survey which takes about half an hour. Some of the managers will fill out another survey about the background of the organisation.

FIRST WORKSHOP

Educate (week 4)In half-day workshops your itim Consultant will present the model to your management team and let you define your optimal scores. The workshop can be repeated for different subcultures, such as departments or different locations.

SECOND WORKSHOP

Gap analysis (week 5)See whether your culture enables or hinders your strategy. Your itim Consultant explains the consequences of your culture in this workshop. Choose what, how and if you want to change.

CHANGING

Implement change (1-2 years)If you decide to implement change, your itim Consultant can assist you by:

+ Fostering indirect change through Levers for Changetm

+ Encouraging direct change through the Executive Match 360tm

REASSESS

Measure (After 2 years)After approximately two years, repeat the culture scan and see if you have achieved your optimal culture. Consider whether the defined optimal culture still supports your strategy. Repeat the process if needed.

STEP1 (2 Months)

ORGANISATIONAL CULTURE AND CHANGE MANAGEMENT

STEP 2 (Over 2 years)

CUL

TURE

INTERCULTURAL MANAGEMENT SERVICESITIM INTERNATIONAL PROVIDES COMPANIES WITH THE COMPETENCE NEEDED TO OPTIMISE PERFORMANCES WORLDWIDE

MAKE CULTURE A STRATEGIC ASSETDue to increasing internationalisation, businesses realise that intercultural competence is a key factor in getting things done when crossing cultural borders. Itim International gives you the know-how and competence to optimise these differences. Our approach is based on extensive research into national values and practices worldwide at the core of which lies the work of Professor Geert Hofstede. He has developed a 6-dimensional model which maps cultural differences in a unique and powerful manner.

ITIM INTERNATIONAL CONSULTANTSWith their years of diverse professional experience, itim International Consultants provide a unique blend of competencies to help your organisation. With their vast range of knowledge and experience, itim consultants provide services such as:

+ Management consulting + Tailor-made company programs + Workshops + Country specific management briefings + Cultural diagnostics + E-learning + Open seminars

PROFESSOR GEERT HOFSTEDEGeert Hofstede is one of the most cited scholars in the world and is listed in the Wall Street Journal Ranking of the Top 20 most influential management thinkers.

The work of itim International is rooted in and carries on the research of Geert Hofstede. We are the commercially endorsed partner of Prof. Hofstede.

THE DIMENSIONS OF NATIONAL CULTURE Cultural Dimensions represent independent preferences for one state of affairs over others that distinguish countries (rather than individuals) from each other.

+ Power Distance (PDI) + Individualism (IDV) + Masculinity (MAS) + Uncertainty Avoidance (UAI) + Pragmatism (PRA) + Indulgence (IVR)

1FOSTER

Build awareness of the cultural dynamics in

business

2EVALUATE

Investigate systems and processes

to identify where culture blocks and enables

4ADAPT & BUILD

Culturally appropriate

systems

3INCORPORATE

New behaviour and processes

that are culturally adaptable

1

Consulting Process

CONSULTANCY PROCESS: FROM AWARENESS TO BUILDING SYSTEMS THAT WORK FOR YOUR ORGANISATION

Recognise cultural situations, understand them and use our tools to

deal with them effectively.

INTERCULTURAL MANAGEMENT SEMINARSUTILISE CULTURAL COMPETENCE TO TURN YOUR ORGANISATION’S INCREASED DIVERSITY INTO A STRATEGIC ADVANTAGE

Cultural competence

and global effectiveness

(2 days)

Recognise the implications of cultural differences in a your daily operations in order to anticipate cultural issues, manage difficult situations, recognise the impact and influence of culture on your organisation and develop strategies to benefit from cultural differences.

Cultural Sensitivity and Awareness seminar gives you the tools to recognise situations in which culture is involved and increase your effectiveness when working in or with different cultures. This seminar will help you optimise your daily work practices in intercultural con-texts. During the seminar you will learn how to use a practical ‘tool’, the Hofstede Model of National Culture, also called the 6-D model. Using the 6-D model you will be able to anticipate and develop strategies to cope with cultural differences.

Cultural Competence and Global Effectiveness builds intercultural competence through addressing practical subjects such as negotiations, meetings, communication, planning, management and leadership. This seminar combines your own experiences and challenges with the Hofstede Model of National Culture. These relevant case studies and examples make the seminar very practical and immediately applicable to your workplace to ensure a lasting impact. Each participant will assess their own individual intercultural skills in order to build upon this new knowledge. The seminar further develops participants’ cultural competencies.

Culture specific and targeted (2 -5 days) seminars can focus on different topics. For example, they will prepare the participants to cooperate and get the most out of interactions with people from a specific country or region. Furthermore, these seminars will allow them to get the most out of international activities by addressing specific topics such as culture and project management, marketing, sales, education and virtual teams.

Examples of specialised courses: + Leading and Managing Across Cultures + Global Virtual Management + Leading and Managing in Russia + HR Manager in China, Russia...

Culture specific and

targeted(2 -5 days)

“ I still consider your seminar one of the best ones I ever participated in. You gave excellent insight on how your home and company culture influence your leadership style and how this results in a match between your-self and the company, or a mismatch.

“

Cultural sensitivity and

awareness(1 day)

PDI IDV MAS UAI PRA IND

Find your way across cultures

AN INSIGHT INTO CULTUREThe purpose of the survey is to make you aware of potential cultural difficulties and to increase your effectiveness when dealing with people from your country of interest.

MOST ACCURATE ADVICEThis survey will measure your personal score on Hofstede’s model in order to give you the most accurate advice possible. Your personal score will then be compared to your country of interest and your home country.

ANTICIPATEAnticipate, identify and understand cultural challenges to get the most out of international assignments.

Culture Compass was developed by itim International in collaboration with The Hofstede Centre, itim International’s certifying partner.

A VALUABLE TOOL After submitting your survey you will receive a report containing:

+ Personalised recommendations based on your answers and the your chosen capacity (whether you are a subordinate/superior/negotiator/person transferring know-how/long term visitor or exchange student) in comparison to your country of interest

+ Your own score on Hofstede’s 6-D Model, to be seen in comparison to your country of interest and your home country

+ Scores of the 5 countries scoring most similar to you

+ Scores of the 3 countries scoring most different to you

TREVOR’S PERSONAL RECOMMENDATIONSThere is a big chance that:

+ You may demotivate many people around you if you are praising them and their country

+ You may either become impressed and/or annoyed by the fact that most people seem to downplay their successes

+ You may wonder why status seems to be less important than at home

+ You experience the people around you as cold and aloof. They literally try to keep you at a distance

EXA

MPL

E RE

PORT

Helps employees get the most out of social, educational and professional situations by empowering them with cross-cultural competence specific to their experience abroad

CULTURE COMPASS Cultural survey

Your Score Country of interest Country of origin

Find your way across cultures

Culture Compass was developed by itim International in collaboration with The Hofstede Centre, itim International’s certifying partner.

NEW! Online courses,

more interaction, more content!

ITIM INTERNATIONAL VIRTUAL LEARNING We provide you with the opportunity to obtain the essential and advanced skills needed for successful intercultural interactions where and when you want. Our online programmes are designed to allow you to gain these practical and valuable skills while minimising your time commitment.

Multiple options enable you to increase your cultural competence without needing to change your busy schedule.

E-LEARNING: INSIGHT INTO GLOBAL DIVERSITY This online programme explains how cultural differences may affect the work environment in major cultural groups around the world. It addresses vital and practical matters such as communication, information exchange, decision-making practices, information control and hierarchy.

Participants will learn how to manage global diversity by understanding different types of cultures and how to relate to them.

ANYTIME, ANYWHERE , DON’T LET LOCATION GET IN YOUR WAY! WEBINARS, E-LEARNING AND ONLINE COURSES

WEBINARS: + When all the members of your team cannot attend a training,

a webinar is a great solution to make sure that everybody can be involved in creating a better and more understanding workplace.

ONLINE COURSES + Sign up for an online course and benefit from the experience

of our consultants. Watch the videos, read the articles provided and complete the tasks given to you every week. Interact with your consultant and the other participants throughout the course and gain valuable and readily applicable knowledge.

DID YOU KNOW THAT ITIM INTERNATIONAL CAN TAILOR A COURSE FOR YOUR ORGANISATION?

+ Do you need an online course on a very specific topic ?

+ Do you need a course in a particular language? + Do you want a course integrated to your LMS

environment? + Do you want into fit your schedule? + Do you need it on a private platform for confidentiality

reasons?

All this and more is possible due to our worldwide network of consultants and sophisticated technology team. Contact us for a quote.

Itim International has provided global services to more than 5000 organisations and is the only service provider of consulting, training and assessment that

combines both Intercultural Management and Organisational Culture.

WORLDWIDE REFERENCESOUR CLIENTS

Contact

tel. +358 923163043

More information at info@itim.org

The Expert in Intercultural Management and Organisational Culture