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Introduction to CG1413&
Understanding the
Communication Process&
Teamwork
Centre for English Language Communication
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Centre for English Language Communication
Communication When you were communicating with one another,
what elements were involved to ensure youunderstood each other?
Are these elements similar to those in writtencommunication?
Did everyone participate in the conversation?
What impressions of you and others were formed?
How would you define effective communication?
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Centre for English Language Communication
CG1413 Module: Effective Team Communication
Objective:
Practice effective communication skills byapplying principles learned in the following
activities: Group discussions
Role plays
Meetings
Projects
Oral presentations and defence
Reflections
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Centre for English Language Communication
Communication principles Interpersonal and intercultural
communication:
o working in teams
o conducting meeting
o resolving conflicts
Oral presentation and defence skills
Problem-solving approachMaking arguments
Reflections
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Centre for English Language Communication
Course Expectations Download all notes/slides from IVLE (soft or hard
copies) Read the relevant websites before class.
Prepare the sections asked of you before class Complete your assignments to the best of your
ability. Keep to the deadlines. Participate in class discussion. Be a team player. Attend all classes.
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Centre for English Language Communication
Course Assignments (100% Continual
Assessment
Oral Interactions: 15%
Peer Teaching: 15% (10% + 5% reflection)
Oral presentation 1: CG1103 (15%)
Oral presentation 2: PSP (20%)
Oral defence (CG1103) : individual + team (20%)
In-class assignment: 15%
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What is communication?
Discuss in groups Task 2.1.
Your group may be asked to share the answers.
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The Communication Process
What elements are involved in thecommunication process?
A message to be communicated
A chosen channel of communication
A chosen setting
A chosen language understood by all
communicators
What can go wrong?
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Shannon & Weaver (1949)
This one-way model is similar to those above, but it
incorporates noise into the picture. Noise may confuse the
signal, making it unclear for the receiver.
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Schramm: Model 2 (1954)
This model is the first to break away from the linear theories of
communication. In this circular model, the sender encodes a message
which is decoded and interpreted by the receiver, who then responds
by encoding another signal and passing it along.
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A Ecological Model of the Communication
Process
http://davis.foulger.info/research/unifiedModelOfCommunication.htm#UnifiedModel
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The Communication Process
What elements are involved in thecommunication process?
A message to be communicated
A chosen channel of communication
A chosen setting
A chosen language understood by all
communicators
What can go wrong?
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Why we communicate Share our ideas and opinions
Provide feedback to others
Get information from others
Gain power and influence Develop social relationships
Maintain self-expression and our culture
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Channel of Communication
The choice of channel depends on the purpose of thecommunication and the needs of the audience.
Email messages
Cell phone (sms)
Letters
Memos
Reports
Brochures
Newsletters
Websites (e.g. blog/facebook) Telephone call / Video conferencing
Fax
Face-to-face
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Setting
Nature and Type of relationship attitude; emotional baggage;
Socio-cultural factors
accent; value system; gender difference;Formal or informal
tone; protocol; expectations;
Environment
seating arrangement; indoors or outdoors;office or clients office
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Chosen language Communication is defined as the interchange of
thoughts or opinions through shared symbols; e.g.language, words, phrases
Language is a system of symbols, signals, sounds,or gestures that belong to a specific culture orgroup.
Language conveys feelings. Our voices are coloredwith emotion and attitude. There are also subtlenuances of pitch and loudness, intonation, rate,facial expression and posture.
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Assumptions about shared symbols
Sometimes when we communicate weassume we are using shared symbolswhen we might not be
Think about the term asap, as soon aspossible. What does it reallymean?
Think about how the meaning might changein the situations on the next slide
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Shared symbols
How might your meaning of asap changein these situations?
Your best friend calls. He needs help with an assignment asap;
but you are already working on your own assignment due soon.
Your girlfriend/boyfriend calls and needs help with anassignment asap; but you are already working on your ownassignment due in 2 hrs.
Your tutor calls and asks you to send in some forms asap butyou are already working on your own assignment, due in 2 hrs.
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Missed communication
As Purchasingordered it.
As the Art Dept.designed it.
As the Supervisorimplemented it.
As the ManagerRequested it. As Marketingwrote it up.
What the Employeereally wanted!
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Principles of Communication:Activity
Discuss in groups Task 2.2 and 2.3
Your group may be asked to share the answers.
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Principles of Teamwork
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Principles of Teamwork: Activity
Discuss in groups Task 2.1
Your group may be asked to share the answers.
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Centre for English Language Communication
Why form Teams ?
Increases productivity
Pools a range of skills
Provides opportunity for members to relate to oneanother and make a connection between their
knowledge and knowledge of others in the group
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Centre for English Language Communication
Group versus TeamWork groups Teams
Have individual accountability Have individual and mutualaccountability
Come together to share information and
perspectives
Come together for discussion, decision
making, problem solving and planning
Focus on individual goals Focus on team goals
Produce individual work products Produce collective work products
Define individual roles, responsibilities
and tasks
Define individual roles, responsibilities;
often share and rotate them
Are concerned with own outcome and
challenges
Are concerned with outcomes of
everyone and challenges the teams
face
Do not help to shape purpose, goals
and approach to work. Done by the
group leader/manager
Participate in the shaping of purpose,
goals and approach to work
Source: http://as.dummies.com/how-to/content/differences-between-work-groups-and-teams.navId-
323002.html?print=true
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Centre for English Language Communication
Characteristics : Successful Team
Responsibilities and ground rulesare established at the beginning
There is clear allocation of tasks
Leader sets clear deadlines andschedules frequent meetings
Conflicts are dealt with promptly
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Centre for English Language Communication
Characteristics : Successful Team
Team members listen to criticismand make important decisionstogether
Every member is committed to theachievement of the teams goals.
Members work actively on the teamproject and are mutually accountable
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Centre for English Language Communication
Characteristics of a leaderA leader has the ability to
demonstrate self confidence without being cocky
delegate appropriately
make hard decisions when needed
produce results and quality outcomes
inspire, gather, and use teams ideas
foster teamwork
lead, rather than boss
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Centre for English Language Communication
Benefits of a high performance teamCreativity
Sense of achievement (goals are met)
Job satisfaction (individual)
Mutual understanding and trust
Improved communication
Better conflict resolution
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Centre for English Language Communication
Characteristics of a good team member
be reliable
understand and be committed to team objectives.
consider and use new ideas and suggestions from others
work for consensus on decisions
share openly regarding personal feelings, opinions, thoughts,and perceptions about problems and conditions
trust, support, and have genuine concern for other teammembers.
own the problem rather than blame others
hear and interpret communication from other's points of view respect and be tolerant of individual differences
acknowledge and work through conflict openly
encourage feedback on own behavior
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Centre for English Language Communication
How to Build and Manage a
High High-performance Team
Use effective communication skills
Use decision-making strategies (Week 3
Tutorial 2)
Use conflict resolution strategies (Week 3Tutorial 2)
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Centre for English Language Communication
Team: Activity
Discuss in groups Task 2.2 Principles of Teamwork.
Your group may be asked to share the answers.
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Centre for English Language Communication
Before we end this lesson
Form groups for your peer teaching ( you could useyour CG1103 lab groupings)
Draw lots for the peer teaching topic
Verify your matric numbers and email addresseswith your tutors list
Get your tutors email address for your
communication assignment.
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Centre for English Language Communication
After class activities
Reflection Reflect on what you have learnt about the
principles of communication and be preparedto discuss what you have thought about in thenext tutorial.
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Reading List
Communicating in the University Culture
Study Guide and Strategies (website url:http://studygs.net/index.htm)
Reliable communication websites
Books, articles and magazines from NUSLibrary
http://studygs.net/index.htmhttp://studygs.net/index.htm