IVR &

MISSED CALL

Busy

Smart Response

Customer

Cloud IVR

What is IVR?

Owner

WHAT IS IVR? Interactive Voice Response (IVR)

helps to migrate from the traditional human-perplexed

interactions

To

Efficient, Caller-friendly & Automated Phone communication.

WHAT IS MISSED CALL?

Customer

Calls to a company

IVR cuts the call

Owner

IVR SMSE-mail

SMS E-mail

WHAT IS MISSED CALL?Your customers do a missed call to your number at Zero cost to them.

Your Customer receive SMS response, a call back instantly.

Zero cost and Zero wait-time for your customer. Increase your customer satisfaction. Don't lose a lead because your agents were busy with other clients.

RETAIL – OUTLETS, STORES AND SHOPS

• Running successfully with  great products, distribution channels and offline partnerships• Customers phone calls during peak business hrs is a . ………….CHALLENGE• Looking for improving operation on the call

SMART RECEPTIONIST • A Smart Receptionist to give professional touch with prompt response Anytime and Everytime!!!

NEVER MISS CUSTOMERS !!!

QUICK & EASY ORDER

ORDER CONFIRM & DELIVERY TIME

OPINION ABOUT PRODUCTS AND SERVICE

Get real-time inputs on how your Shop is performing

Quick to setup opinion Polls for various Point of contact

SIMPLICOM PACKAGES

IVR

Missed call

SMS service

THANKS !

BACKUP SLIDES

LIVE EVENT VOTINGMake any Event more interactive by Live Voting & results.

Best is Its completely free for the end User.

DISCOUNT COUPON DELIVERY

Deliver special offers and coupon codes

This is through your SMS response just at a Missed Call

CUSTOMER FEEDBACK A quick Feedback from your Customers

About any service or product at any point of contact like Delivery of Order.

USER VERIFICATIONVerify the User and Mobile Number

This is by asking to give a Missed Call on your number

RATING SYSTEMCompanies procure multiple MissedCall numbers One corresponding each rating to automate customer rating process.

CASH ON DELIVERYEcom Portals with COD facility can verify the Buyer

before Order is confirmed, reduces fraud cases.

OPT-IN LIST BUILDINGBuilding a 100% genuine opt-in List for SMS updates

This is absolutely possible with MissedCall verification before registration.

INFORMATION PULLINGYour Subscribers Gave a Missed call

Pull in any information via SMS on demand like latest Stock update

CALL BACKYour customer gives a Missed Call to your number.

an automatic Call back and Call patch feature making everything as simple as 1-2-3 for you.

THANK YOU!