1. Introduction to Competencies
Recognizing Competencies
I know it, when I see it.

2. What are Competencies?
TOP PERFORMER
Knowledge
Skills
Attributes
Developed from an in-depth Job Analysis
Future oriented
Structure:
Title
Definition
Behavioral Anchors
Introduction to Competencies
3. Introduction to Competencies
4. Match The Behavior to the Competency
Introduction to Competencies
BEHAVIOR
COMPETENCY
Drive for Success
Influence Others
Customer Focus
Planning and Organizing
Reflects others emotions and words
Overcomes obstacles to achieve objectives
Identifies critical paths
Educates customers based on their needs
5. ! YOUR TURN !Match the Behavior to the Competency
Introduction to Competencies
BEHAVIOR
COMPETENCY
Ethical Standards
FactBased Decision Making
Learn and Adapt
Leadership
Takes responsibility for mistakes
Maintains accuraterecords
Employs contingency plans as needed
Obeys company policies
6. ! YOUR TURN !Match the Behavior to the Competency
Introduction to Competencies
BEHAVIOR
COMPETENCY
Ethical Standards
FactBased Decision Making
Learn and Adapt
Leadership
Takes responsibility for mistakes
Maintains accuraterecords
Employs contingency plans as needed
Obeys company policies
7. Introduction to Competencies
! YOUR TURN !Match the Behavior to the Competency
BEHAVIOR
COMPETENCY
Takes responsibility for mistakes
Maintains accuraterecords
Employs contingency plans as needed
Obeys company policies
Ethical Standards
FactBased Decision Making
Learn and Adapt
Leadership
8. Introduction to Competencies
Post Training AssignmentDevelop a Behavior/Competency Observation Sheet
9. Q&A
Introduction to Competencies