Observer TrainingAnd
Tracking Training
To define & understand safety behaviors and their effects in the workplace
To review some approaches for addressing positive & negative safety behaviors and discuss how to give constructive feedback
To identify the positive outcome of addressing safety behaviors in the workplace
How to properly observe a team working Documentation of the KROW card Tracking of Observations
Behavior – How a person acts under a specific circumstance; includes speaking, acting and performing physical functions
Behaviors are:
Observable (you can see them) Measurable (you can count them) Manageable (you can address them)
Behaviors are influenced by several factors from one’s past and current environment
Background (personal experiences/upbringing)
Age Sex Education Personality Beliefs Assumptions
Inspecting tools before using themWearing PPE as required by jobReporting minor accidents to supervisorPlanning a job to be sure all materials &
safety equipment are available & in good working condition
Wearing a seat belt when operating moving equipment and vehicles
Following the BJSA during the completion of the task
• Driving too fast• Lifting improperly• Rushing to get the job done• Getting out of a vehicle on the ROW
without hi-vis vest or apparelStarting the task without a BJSANot following or skipping steps on the BJSAUsing tools that are not in good working
condition
Bad habits and attitudes will exist, triggering unnecessary accidents
Worker morale will greatly decrease: Unsafe work environment for employee & co-workers Mindset “they don’t care about us” Worker performance & quality of work declines
New hires will be taught the unsafe/uncaring way You’ll be making hospital visits and attending funerals You or your injured employees will endure personal
suffering from lost wages, physical pain, stressful family issues, financial burdens and even potential loss of career/job
Elkhorn’s KROW Cards are designed to help us observe a team performing a task. A snapshot of their daily
work practices.
Through the use of the card during the observation we can share with the team the proper safe behavior's
that the observer witnessed and congratulate them on their efforts.
We can also recognize a behavior that may need improvement, and can stimulate conversation about
the correct approach, or behavior that would improve the team’s behavior and completion of the task
Address the team to be observed and let them know your observing them while they are working.
Stand safely back out of the way of the team, If any action or behavior makes the execution of the
task unsafe or places an employee at risk of injury STOP the work immediately and have the team revisit the BJSA before starting the task again.
Watch the team for a short amount of time, 5-20 minutes depending on the task, watching and noting the following Key Performance Indicators (KPI’s)
You’ll find this list on the Green side of the cardHousekeeping
Is the area picked free of trash and construction material not currently needed, clean of tripping hazards, are cords and hoses out of the way of the access and egress of the work area,
Fall Protection Is proper equipment being used, has it been
inspected before use, proper tie off points, anchor points, and the correct lanyard for the task being used. Is the 100 % tie off rule being practiced
Scaffolds, Ladders, Stairways,Have they been inspected, are they built correctly,
are the users following the scaffold tag instructions, are ladders being used correctly and tied off
Personnel Protective Equipment (PPE)Are all team members wearing the proper PPE, are
they following the recommendations on the BJSA,Excavations
Has it been inspected, is it shored, sloped according to the excavation plan, are employees aware of egress routes, are the routes assessable, is the team following confine space requirements,
Material HandlingHoisting, rigging, proper use of equipment, has it
been inspected before use, Proper lifting techniques, load size manageable,
Vehicles, Mobile EquipmentDaily inspection completed, is the operator
certified, being use correctly, no home made adapters
Tools and EquipmentProper tool for the task, in good working
condition, does it operate properly, being use correctly
Fire ProtectionIs there proper control over ignition sources, is the
right permit in place for the task, is fire fighting equipment close enough and in good working order
Confine SpaceIs the proper permit in place, has the atmosphere
been tested, is the attendant present at the access point, is the entrants listed on the control form,
Planning, CommunicationHas communication taken place before the task
started, has other teams in the area been notified of task
LO/TO and Electrical Has all energy control steps been verified, is
GFCI’s in use, are all electrical equipment in good condition, inspected,
Work Practices Proper body position, the right person performing
the right task, is the team following the steps required
Chemical ExposureAre employees wearing the correct protection for
the chemical, proper air monitoring techniques, does the team understand the MSDS
Permit/Hazard Evaluations Are all the correct permits in place, has the
team identified all the known hazards of the task, is proper effective controls in place to mitigate the hazards
BJSAIs the BJSA complete, does it have enough
steps to complete the task, is mitigation responsibilities been assigned, has it been signed by team members
During the observation, the observer needs to complete the card as the observation
progresses.
If all the proper KPI’s are in place then the observation is a positive one and the green side
of the card needs to be completed.
After completing the top portion of the card with the date, time, supervisor, job number, Task observed, and the BJSA information section,
Mark if it was a safe act or safe condition, then describe the task observed in a detailed
description list all the right behaviors you observed.
List any other positive behaviors you seen in detail
Then share feedback with the team you observed
Turn the card into the appropriate safety team member
If before or during the observation you discover a KPI that is missing and no one is in danger,
You’ll need to fill out the red side of the card, marking the KPI that needs improvement at the
bottom of the card.
Complete the question’s asked, describe observation, what’s the worse thing that could
happen, actions taken,
Then share feedback with the team you observed
List on the card what actions the team will take to prevent recurrence
Turn the card into the appropriate safety team member
When Sharing Feedback it is important to utilize a three step method. When sharing feedback, remember that all individuals like to hear or
know what they are doing right, which is what the KROW program is for recognizing proper
safety behaviors.
Share a positive, Suggest an action to adjust an undesired behavior
Follow up the conversation with a positive note
All KROW cards count as one pointIn the tracking spreadsheet each week list each
card as one (1) positive observation Or
As one (1) need’s improvement with the score matching the KPI that the observer saw was
missing from the task plan
Each weekly totals to a monthly summary report, which we can then print out and post on the
project or share with the team.