© 2009 VMware Inc. All rights reserved
CIM1309: vCAT 3.0: Operating a VMware Cloud
Kevin Lees - Principal Architect – Global Centers of Excellence
Rohan Kalra– Business Solutions Architect, VMware Global Center of Excellence
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vCAT 3.0: Operating a VMware Cloud
Introduction Cloud Operations Executive Summary vCloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A
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Presenter(s) Introduction
Kevin Lees - Principal Architect, Global Centers of Excellence Rohan Kalra – Business Solutions Architect, Global Center of
Excellence
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vCAT 3.0: Operating a VMware Cloud
Introduction Cloud Operations Executive Summary vCloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A
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vCAT 3.0: Operating a VMware Cloud
Introduction Cloud Operations Executive Summary vCloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A
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Executive Summary: What Will We Address?
At the end of this session, participants will: • Understand WHY VMware created the vCloud Architecture Toolkit and
WHAT it consists of
• Recognize WHY VMware included Operating a VMware Cloud
• Understand WHAT the key underlying concepts of Operating a VMware Cloud are
• Be able to articulate WHAT each major section includes
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vCAT 3.0: Operating a VMware Cloud
Introduction Cloud Operations Executive Summary vCloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A
3rd Major Release of vCloud Architecture Toolkit (vCAT)
Industry leading and recognized IP to build, consume and operate a cloud Design considerations that establish confidence and credibility
Proven architecture that has become well known for its validity and effectiveness; 5 releases in 2 years Toolkit is based on hundreds of proven customer architectures
A valuable tool which provides competitive differentiation in the marketplace
vCAT 2.0 2.0.1
vCAT 3.0 Expansion of adjacent technologies and operational excellence
2012 2011 2010
Initial starting point based on early technology
vCAT 1.0
Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
Mature and incorporating full vCloud Suite
Best Practices Update vCAT 1.6
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“The vCloud Architecture Toolkit (vCAT) provides the tools and guidance to build, operate and consume an
industry-leading cloud computing infrastructure solution”
FLEXIBLE INSTRUCTIVE VALIDATED CHARACTERISTICS
Those involved in vCloud Solution planning, design, and implementation TARGET AUDIENCE:
The cloud experts at VMware have created a clear and implementable system that customers can follow to solve a problem and achieve a specific outcome EXPERTISE:
DOCUMENT MAP vCAT INTRODUCTION
SERVICE DEFINITIONS Private | Public
ARCHITECTING a VMware vCloud Architect | Operate | Consume
IMPLEMENTATION EXAMPLES Private | Public
CO
MP
ON
EN
TS:
HYBRID VMware vCloud Use Case
Workflow Examples
Software Toolkit Examples
Source Images
Release Notes
3rd Party Integration Guidelines
Charter and Scope
vCAT is Widely Leveraged (internally & externally)
Audience Customers – Definitive source and reference for Architects Field and Partners (traditional & SI/SO) Sales – credibility (strategic & tactical discussions) PSO & SE – architecting the environment (design
considerations) VMware GSS – service tickets support resource VMware IT VMware BUs
Value Tool for consultants and architects Design considerations and patterns Supports: design, deploy, operate, and consume
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vCAT 3.0: Operating a VMware Cloud
Introduction Cloud Operations Executive Summary vCloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A
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Why Include Operating a VMware Cloud?
For many customers,
technology may be easiest part of
cloud computing
Gartner Data Center Conference Poll, December 2010
N = 167
What are your three biggest challenges in cloud computing?
Not sure
Business/customer relationship
Technology
Politics
Service description & self-service interface
Culture
Funding/chargeback model
Management and operations processes
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31
36
40
46
56
62
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vCAT: Operating a VMware vCloud
Provide practical operations-focused considerations and guidance based on the vCloud Operations Framework.
Includes organizational, process, and supporting technology considerations.
Technology
People Process
Automation Leverage
Ownership
vCAT: Operating a VMware vCloud
Contents • Overview • Key Underlying Concepts:
• Process Maturity for Cloud Operations • Cloud Operations Framework • Changing Role of Information Technology • Organizing for vCloud Operations
• Cloud Business and Consumer Control • Cloud Service Control • Cloud Operations Control • Cloud Infrastructure Control • Appendices:
• Compliance Considerations • Integrating with Existing Enterprise System Management • Business Continuity
17 Confidential
Cloud Operations Framework – Current State
End User Computing Service Portfolio Mgmt
Request Fulfillment
Service Level Mgmt Service Validation & Testing
Service Control
Operations Control
Infrastructure Control
IT Business & Consumer Control
Demand Mgmt
Business Alignm
ent IT Efficiency
IT Financial Mgmt IT Vendor Mgmt
Asset & Configuration Mgmt
Dem
and
Supp
ly
Infrastructure Architecture Services
Infrastructure Engineering Services
Continuity Mgmt
Access & Security Mgmt
Change Mgmt
Capacity Mgmt
Availability Mgmt
Event, Incident, & Problem Mgmt
Service Catalog Mgmt
Infrastructure Deployment Services
Service Desk
IT Strategy & Policy Dev.
Monitoring
Release Mgmt
Service Reporting
18 Confidential
Cloud Operations Framework – Service Broker (target level)
End User Computing Service Portfolio Mgmt
Provisioning Mgmt
Service Level Mgmt Service Showback & Metering Service Development Mgmt
Service Control
Operations Control
Infrastructure Control
IT Business & Consumer Control
Consumer Mgmt & Reporting
Accounting & Billing
Risk Mgmt Demand Mgmt
Business Alignm
ent IT Efficiency
IT Financial Mgmt
IT Vendor Mgmt
Configuration & Compliance Mgmt
ITBM
Dem
and
Supp
ly
Infrastructure Architecture Services
Infrastructure Engineering Services
Availability & Continuity Mgmt
Integration & Automation Mgmt
Consumer Self-Service Catalog Management Consumer
Management
Access & Security Mgmt
Change Mgmt
Capacity Mgmt
Performance Mgmt Analytics, Trending & Metrics
Monitoring, Event, Incident, & Problem Mgmt
Proactive Operations Management
IT Risk Mgmt IT Governance
Release Mgmt
Infrastructure Deployment Services
IT Strategy & Policy Dev.
Service Desk Service Catalog Mgmt
Service Design & Development)
Request Fulfillment
Provisioning Management
Service Reporting Service Governance & Lifecycle Mgmt
Focus shifts to consumer on-demand, self-
service provisioning
Fully implemented service orientation; introduce service cost showback
Efficiency gains through purpose-
built, integrated tool implementation
Efficiency gains through purpose-
built, integrated tool implementation
Proactive Operations through
automation & purpose-built, integrated tool implementation
Efficiency gains through automation
& purpose-built, integrated tool implementation
19 Confidential
Cloud Operations Framework – Strategic Differentiator (Future Vision)
End User Computing Service Portfolio Mgmt
Provisioning Mgmt
Service Level Mgmt Service Chargeback & Metering
Service Development Mgmt
Service Control
Operations Control
Infrastructure Control
IT Business & Consumer Control
Consumer Mgmt & Reporting
Accounting & Billing
Risk Mgmt Demand Mgmt
Integration & Automation Mgmt
Business Alignm
ent IT Efficiency
IT Financial Mgmt
IT Vendor Mgmt
Configuration & Compliance Mgmt
ITBM
Dem
and
Supp
ly
Availability & Continuity Mgmt
Integration & Automation Mgmt (vCO)
Consumer Service Catalog Management Consumer Management
(Monaro, Horizon)
Access & Security Mgmt
Change Mgmt
Capacity Mgmt
Performance Mgmt Analytics, Trending & Metrics
Monitoring, Event, Incident, & Problem Mgmt Proactive Operations Management
(vCOPS Suite, vFabric APM), vShield
IT Risk Mgmt
IT Governance (Digital Fuel)
Release Mgmt
Deployment Mgmt
Provisioning Management
(VSM-CP, vFabric AppDirector, vSphere 5 Image Builder & Auto
Deploy)
IT Strategy & Policy Dev.
Service Desk
Service Design & Development
(vFabric AppDirector, VCOPS Chargeback)
Service Governance & Lifecycle Mgmt (Digital Fuel)
End User Computing
Service Control
Operations Control
IT Business & Consumer Control
IT Financial & Risk Mgmt
Business Alignm
ent IT Efficiency
IT Vendor Mgmt ITBM
Dem
and
Supp
ly
Consumer Mgmt & Reporting
Demand Mgmt Consumer Self-Service Management
Service Development Mgmt
Service Development Mgmt
Capacity Mgmt
Change Mgmt
Service Level Mgmt
Integration & Automation Mgmt
Accounting & Billing IT Governance
Compliance Mgmt
Predictive Operations Mgmt
Service Portfolio Mgmt Architecture & Engineering Services Service Design &
Development
IT Strategy & Policy Dev.
Security Management
Service Governance & Lifecycle Mgmt
Continuity Mgmt Operations Management Provisioning Management
Consumer Service Catalog Management Consumer
Management
Infrastructure Control Infrastructure Architecture
Services Infrastructure Engineering
Services Infrastructure Deployment
Services
20 Confidential
Changing Role of Information Technology
Supplier Consumer
Economy
Value Provision
Agility
21 Confidential
Private Public
Hybrid
Changing Role of Information Technology: IT As A Service
End User Computing
End User Computing as a Service
Cloud Application Platform Applications as a Service
Cloud Infrastructure & Management Infrastructure as a Service
Service Catalog
Tech
nolo
gy S
ervi
ces
Busi
ness
Ser
vice
s Consumer
$
Service
Specifications
SLM w/SLA’s
Service Costing
Chargeback
Metering
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Infrastructure
Application Development
Service Broker
Tenant Operations
Organizing for Cloud Operations
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CIO
IT Business & Product Operations IT System Operations
Tenant Operations
Enterprise Architecture IT Governance
IT Strategy & Planning Analyst
Application Services
Operations Control
Infrastructure Control
Network, Storage & Systems Engineers
& Admin(s)
Application & DB Architect
Application & DB Developer(s)
IT Security
Application & DB QA
Application & DB Admins
OS Specialist(s)
Datacenter Facilities
= Core Cloud CoE
Security Architect
Cloud Administrator(s)
Enterprise Architect
= Cloud CoE Champions
Cloud Service Architect(s)
Cloud Service Portfolio Manager
Service Desk
Traditional Operations Mgmt
Cloud Analyst(s)
Cloud Integration & Automation Developer(s)
Cloud Consumer Manager(s)
Application & DB Architect
Application & DB Developer(s)
Cloud Service Owner(s) IT Financial
Analyst
IT Risk Analyst
IT Demand Analyst
IT Vendor Manager
Cloud Infrastructure Architect(s)
PMO
Cloud Service Developer(s)
Cloud Service Analyst(s)
Service Broker Organizing for Cloud Operations
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Executive Sponsor
Leader Architect(s) Analyst(s)
Administrator(s)
Executive Sponsor
IT Governance
Cloud Tenant Operations Physical Networking
Physical Storage
Security Service Desk
Leader Architect(s) Analyst(s)
Administrator(s) Developer(s)
Traditional Operations Management Teams
Physical Systems
OS Specialist(s)
Enterprise Architect
Service Broker Organizing for Cloud Operations
26 Confidential
Cloud Business & Consumer Control
End User Computing IT Business & Consumer Control
Consumer Mgmt & Reporting
Accounting & Billing
Risk Mgmt Demand Mgmt
IT Financial Mgmt
IT Vendor Mgmt
Consumer Self-Service Catalog
Management
IT Risk Mgmt
IT Strategy & Policy Development
27 Confidential
Cloud Service Control
End User Computing
End User Computing
Service Portfolio Mgmt
Service Level Mgmt Service Showback & Metering
Service Development Mgmt
Service Control
Service Desk Service Catalog Mgmt
28 Confidential
Cloud Operations Control
End User Computing
Operations Control
Configuration & Compliance Mgmt
Availability & Continuity Mgmt
Integration & Automation Mgmt
Access & Security Mgmt
Change Mgmt
Capacity Mgmt
Performance Mgmt Analytics, Trending & Metrics
Monitoring, Event, Incident, & Problem
Mgmt Release Mgmt
Provisioning Mgt
29 Confidential
Cloud Infrastructure Control
End User Computing
Infrastructure Control
Infrastructure Architecture Services
Infrastructure Engineering Services
Infrastructure Deployment Services
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vCAT 3.0: Operating a VMware Cloud
Introduction Cloud Operations Executive Summary vCloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A
31 Confidential
Closing
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You now understand WHY VMware developed and published the vCloud Architecture Toolkit including Operating a VMware Cloud
You should now have a basic understanding of the key underlying concepts driving WHAT Operating a VMware Cloud contains
You can now articulate WHAT each major section of Operating a VMware Cloud consists of
The vCloud Architecture Toolkit is an indispensible tool to help your IT organization begin OR accelerate their Cloud journey
32 Confidential
For More Information on the vCloud Architect Toolkit
http://www.vmware.com/go/vcat
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vCAT 3.0: Operating a VMware Cloud
Introduction Cloud Operations Executive Summary vCloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A