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DEAR GUESTWe take great pleasure in welcoming you to the El Dorado

Royale, a Spa Resort by Karisma. On behal o the

Hotel’s sta, we thank you or choosing to stay with usduring your visit to the Mayan Riviera.

Having you as a distinguished guest at our hotel oers

us the opportunity to provide you with the highest level o

quality, accommodations, and services. We are committed

to making your stay with us an unorgettable experience

and a “dream come true”.

No matter how small the detail or special the service

you require, we are here to make your stay with us most

memorable. Please let us know.

Thank you or staying at

El Dorado Royale, a Spa Resort by Karisma.

INDEXGeneral Services

Restaurants

BarsHotel Map

Spa

Sports & Activities

2

4

79

17

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Gift Shop*Beachwear, jewelry, clothing, Mexican crat, souvenirs and much more.Situated inside the main lobby, next to the SPA and close to Fuentes pool.

Open rom 7:30 to 22:30 h.

Laundry Service*Please contact Concierge at Ext. 4000 to make arrangements or thisservice You will nd a list o the applicable charges in the plastic laundrybag within your closet.

Medical Service*Medical service is available in Villa 16, close to La Isla restaurant or bycalling Ext. 8000. In case o emergencies, please contact Ext. 2000.

Car Rental Desk*Located next to the Main Lobby entrance. Ext. 1324. Open rom 8:30to 16:30 h.

Chanel 2

Browse our Guest services directory at ease; tune in to channel 2 or details o allthe services and acilities that we have to oer. Updated regularly, our guests willalways be kept inormed about the new and exciting options to enjoy at El DoradoRoyale. To request a printed copy, please visit your personal concierge.Not only is our Inormation channel easy to use, but we are also doing our partor the enviroment. As part o our eorts in Going Green, we have chosen touse this technology to provide our guests with the most up to date inormationat the touch o a button, reducing the amount o natural resources needed toproduce our hotel inormation.

*Additional charges apply

GENERAL SERVICESCheck In: 15:00 h.

Check Out: 12:00 h.

Currency Exchange:Currency exchange service is available at the ront desk 24 hours a day.7 days a week. Please check the hotel’s daily rate o exchange.

Express Check Out (Recommended)Visit the ront desk the day prior to your departure to avoid any unneccesar ydelays. For more inormation call extension 2000

Safety deposit box

Every room has a saety deposit box. Please make sure to store your documents, valuables, money and jewelry in the room’s saety deposit boxand keep the key with you at all times.

Concierge

For your convenience, please nd our concierge at the Main lobby,Guacamayas Bar, Casitas Royale Lounge and Gazebos close to your hotelroom. It is a pleasure to be at your service. Ext 4000.

Main Lobby Desk

Ext 4000 7:00 to 23:00 h.

Casitas Royale Desk

Ext 1385 / 6544 7:00 to 23:00 h.

Gazebos

Open rom 8:00 to 18:00 h.

Room Service

 Available 24 Hrs. Restrictions apply during rainy periods. To place your order please dial Ext 1000.

Housekeeping

Your hotel room will be serviced daily, I you do not wish to be disturbed,please hang the “DO NOT DISTURB” sign outside, on the door knob.

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To enhance our unique dining experience, please comply with theollowing casual elegant dress code in all gourmet restaurants:Gentleman: Formal bermuda shorts, long pants, collaredshirts, dress sandals, casual shoes.Ladies: Capri pants, dresses, skirts, long pants, shoes,elegant sandals.

RESTAURANTS5

Cenas PlayaRomantic Spot Dinner by JoJo’s

 Available 18:00 to 22:00 h.

R5

* Restaurant opening times are subject tochange without notice

CocotalSpecialty Cuisine. Situated on the lower foor o the main Lobby.Breakfast:

 Available 6:30 to 11:00 h.Dinner: Available 17:30 to 22:00 h.

R1

AC

FuentesCulinary Theatre

Located at Fuentes Swimming PoolBreakfast: Available 7:00 to 11:00 h.Dinner: Available 18:00 to 22:00 h.

R7

Kampai

Oriental CuisineNext to section 29 o Casitas RoyaleBreakfast: Available 7:00 to 11:00 h.Lunch: Available 12:30 noon to 15:30 h.Dinner: Available 18:00 to 22:00 h.

AC

R6

 Jo Jo’sCaribbean Cuisine.

On the beach near the Main Pool.

Open rom 11:30 to 22:00 h.Smoking section available.

R5

D’ItaliaItalian Cuisine.

Situated on the lower foor o the Main Lobby.Dinner: Available 17:30 to 22:00 h.

D’Italia CasitasItalian Cuisine.

Next to section 32 o Casitas RoyaleDinner: Available 18:30 to 22:00 h.

AC

AC

R3

R8

La FondueGourmet Fondues.

Nestled behind the rst section o Casitas Royale.Dinner: Available 17:30 to 22:00 h.

R4

La IslaInternational Cuisine

Next to the main swimming pool.Breakfast: Early bird continental breakast

 Available 6:00 to 7:00 hrsTraditional A la Carte Breakast

 Available 7:00-11:00 h.Lunch: Available 12:30 noon to 15:30 h.Dinner: Mediterrean Cuisine.

 Available 18:00 to 22:00 h.

R2

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To compliment your vacation, we invite you to experience a wide variety o treatments.Our acilities include a complete beauty Salon, tness center, sauna, steam room.Enjoy any of these treatments, with your loved one.

Romantic couple services:

Moonlight Massage

Full Body relax massage 50minutes + bottle o champagne.

Complete Couple Plan

Full body relaxing massage andbody scrub.80 minutes.

Sunrise Couple Plan

Full body relaxing massage on thebeach while enjoying a cool mimosa(champagne & orange juice).50 minutes.

Romantic Journey

Facial or him and or her + Full

body massage100 minutes.

For reservations please dial Ext. 3000

or book directly at the Spa Reception.10% service charge apply

Our services are offered from:8:00 to 21:00 h.

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(Villas)

Cabaña PizzeriaNext to La Isla swimming pool.Open rom 11:00 noon to 17:00 h.

Health Bar Right in ront o the salt water pool,Situated between Villas 1 & 2Open rom 8:00 to 16:00 h.

Las Olas Snack Bar Next to Casitas 31 swimming poolOpen rom 12:00 to 16:00 h.

Rincon MexicanoBehind Fuentes Restaurant.Open rom 12:00 noon to 17:00 h.

G1

G3

G4

G2

GOURMET CORNERS

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El Dorado Royale is working on daily basis to incorporate environmental

actions into our operations as a part of our social responsibility to

reduce our impact on the world. Please help us to accomplish our

mutual commitment by following our simple suggestions:

Always turn othe tap correctly

Turn o the TVwhenever you are

not using it

Whenever you leavethe room, pleaseturn o the light

Do not eednative auna

Respect thelocal fora

Whenever possible,shower instead o

taking a bath

Turn o the tapwhen you brush

your teeth or shave

Opt to have yourtowels laundredless recuently

To compliment your vacations, we invite you to experience a wide varietyo treatments.

Our acilities include a complete beauty Salon, tness center, sauna, steam room.The Hydrotherapy area is waiting or you, relax in the sensation pool, olloweda hot tub, ending in the Polar Pool. Few minutes in the steam room.Now you are ready to enjoy any o our rituals.

Renovating ritual for the skin, with agave, cactus & pitaya

Strongly recommended or dehydrated skin.80 minutes.

Nourishing Ritual with cocoa butter & coconut oil

Ideal or dry skin.120 minutes.

Exotic Mexican Ritual with mango & grapefruit

Ideal or tired skin.120 minutes.

Ritual Mexican Mystic with copal, rosemary & lemon balm.

Ideal or strong skin.120 minutes.

For reservations please dial ext. 6600 or book directly at the Spa Reception.10% service charge apply

Our services are offered from:

8:00 h to 21:00 h

Mexican Rituals

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YogaSpiritual encountersBicyclesScuba diving demoBike tour Snorkeling equipmentTennis courtsKayaksNight perormance

 Additional games and activitiesShopping shuttle to Playa del Carmen & Cancun(Requires previous reservation through your Personal concierge).

 ArcheryRife ShootingCamel Saari & Horseback Riding (extra charge)

We boast a wide variety o laidback activities and entertainment, day and night.In this way we are sure that you are able to enjoy to the ullest your vacation

 with us. The ollowing are a ew o the dierent activities and equipment in

your all inclusive package.

To conrm the hours o the activities and games during your stay, check withyour Activities & Entertainment sta K-TEAM located next to Las FuentesRestaurant, Ext. 6537 rom 9:00 to 17:00 hrs. You may also ask your Personal Concierge or call Ext. 4000 or 1385.

V-Aquatics: For all water sports you may contact the V-Aquatics representativeat Ext. 2980. Additional ees apply.

Excursions: A wide variety o excursions are available to you dur ing your stay

at the El Dorado Royale. For more inormation contact the hotel travel deskat Ext. 5000 or your tour representative.

 ACTIVITIES

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