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Privacy Policy

Aditya Birla Minacs Privacy Policy

Aditya Birla Minacs is committed to the security and privacy of both individuals and business entities.

We also fully support an individual's right to anonymously learn about Minacs and its service offerings

when visiting this Web site. For those interested in learning more about Minacs or seeking a career

opportunity with us, we have created this privacy statement to disclose how information will be

collected, used and shared.

What We Collect

If you wish to learn more about us, or apply for a career opportunity online, we may need certain

information to assist us with your request.

Cookies

A "cookie" is a piece of data that a Web site can send to your browser, which may then be stored on

your browser, and stored on your system. Our Web site uses "cookies" to assist you in navigating our

site. A temporary "cookie" containing a small amount of data is sent by our Web site to your browser,

enabling you to use the "back" function. This data is erased once the window is closed. Temporary

cookies do not allow us to identify a visitor, nor do they provide us with any personal information.

Temporary cookies do not stay on your system once you leave our Web site.

How We Use Information Provided by You

The information that you provide through this Web site will only be used by a Minacs representative to

contact you regarding your request.

Who We Share Your Information With

We will not share your information without your express authorization or consent, or as required by

law.

Links to Other Web Sites

We may offer links to other Web sites that are of interest to you. These links are provided for your

convenience. We have no control over the content of the linked Web site or the respective company.

IT Solutions & Services


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PSI Data Systems is now Aditya Birla Minacs IT Services Limited

Aditya Birla Minacs IT Services (subsidiary of Aditya Birla Nuvo Ltd.) helps clients derive tangible and

superior business value, by focusing on the BFSI (banking, financial services and insurance), TIME

(telecom, infrastructure, media, and entertainment) and manufacturing industries.

Minacs IT is SEI CMMI Level 5, ISO: 9001(Quality Management System) and ISO: 27001 (Information

Security Management System) accredited. Robust processes are the foundation for delivering superior

professional IT outsourcing (ITO) services in Application Development and Management, Product

Engineering, Migration, ERP implementation and support, and end-to-end managed services in

Testing and IT Infrastructure Management.

We build, integrate, and customize technology platforms that power our CRM, integrated marketing

services, and knowledge and process outsourcing solutions. In doing so, we continually strive to be a

knowledge-driven, outcome-oriented, technology leveraged, end-to-end outsourcing solutions partner

to our clients.

Minacs IT invests in building domain-centered solutions, expertise, best practices, methodologies,

frameworks, tools - especially in SOA, Workflow and BPM, Enterprise Solutions, Software Testing and

for the Financial Supply Chain.

To be your end-to-end IT solutions partner, we focus sharply on your business, your industry or

domain, and your market challenges. Our services and value propositions are highly domain-driven

(e.g., built, developed, and tested in partnership with financial services industry experts) so that clients

experience superior value from our thought leadership, our technology expertise, and our insight into

their business. Our track record serving global clients helps us to bring you not just end-to-end

offerings but clearly superior financial services and technology domain expertise.

We are continually investing in developing solutions targeted at bringing superior value to our global

markets. This is based on our domain insights and expertise in a wide range of technologies drawn


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4/15

Our insights into the business issues tell us that banks today require an end-to-end solutions

integration approach. We focus our technical expertise and domain knowlege to provide business

solutions to our clients.

The emergence of the financial supply chain paradigm is changing the way companies are buying and

selling goods and services. As banks are challenged by the lack of integrated platforms for enterprise

customers to easily track funds status or movements, the financial supply chain offers alternatives for

offering companies many services that banks haven't traditionally provided - causing banks not just

loss of margins, but loss of business.

Minacs understands the banks' critical need for interoperability with their clients' systems and with

those of the other members of the financial supply chain. Even more, corporate banks also need to

add significantly more value to customers to retain loyalty and enhance their ability to intermediate and

do so by providing customers reach: from their ERP systems to banking back-ends with straight-

through processing (STP) to trigger operational actions.

Our wholesale banking value proposition is based on years of serving financial institutions in trade

finance and factoring, commercial lending/credit, to payments, cash management and treasury, and to

securities, money markets, and custodial services. TradeFree is a comprehensive, prepackaged

solution bundling business functionality, a growing library of versatile components, frameworks and

tools, and value-adding, financial services domain solution integration services.


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IT Infrastructure Management

Your IT Infrastructure is our Business

IT Infrastructure outsourcing is a fairly recent trend but has evolved into a differentiating, agility-

creating business solution that enterprises are increasingly looking to leverage. It offers significant

room for continuous improvement and is thus a key business solution from Aditya Birla Minacs,

melding as we do our process and technology expertise to provide strategic partnership, value for

money, and to help you optimize the usage of your infrastructure.

If you want your IT infrastructure to do more for your business, you need a partner who can provide

strategic as well as business solutions. Minacs can transform your present infrastructure or cost

landscapes (e.g. to restructure capex/ opex imbalances).

Our comprehensive array of IT infrastructure services broadly encompasses Strategic IT Assessment,

and Infrastructure Monitoring and Management Services, which include:

End user services:

Service desk- onsite, central and remote

Application packaging and core build services

Enterprise computing services:

Server management

Network services Data center services

Messaging services:

Messaging monitoring and management

Enterprise messaging services

Messaging infrastructure management

Planning, designing, implementation and support, infrastructure management

Database services:

Monitoring

Basic administration

Consulting and advanced administration

Web ops services:

Proactive monitoring


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Admin and troubleshooting

Performance tuning

Automation

Advanced administration

Life cycle management

Managed security services:

Firewall and proxies

Antivirus

IDS, IPS and DNS

Penetration and testing vulnerability assessment

Content filtering

RIM practices:

End user services

Enterprise computing services Network and voice services

Managed security services

Why Minacs?

We can fluidly adjust to changing business needs: Minacs has experience in supportingclients as they acquire/ divest their businesses of assets. Our change management process is acontrolled and structured method of supporting changing business needs.


7/15

We raise service levels while containing cost: As part of our solution- transition- quality-continuous improvement process, our consultants work with clients to define objectives and refinecritical activities.

We adhere to your processes: We understand the dynamic environment you operate in, andappreciate the unyielding standards and security diligence that's required at your end. We work withyou at the same level. Our team is measured and incentivized for compliance to the approvedprocesses.

We support alignment to ITIL (Information Technology Infrastructure Library): All MinacsManagers and above are required to take an ITIL training course as a part of their continuouslearning process. ITIL practices are built into our methodology and processes e.g. Six Sigma, Lean,and Quality.

We ensure a controlled transition with the provided service roadmaps: Minacs' best-in-classtransition methodology, based on Six Sigma/ Lean process rigor and excellence, ensures nodowntimes and blowouts. Tollgates are built into the transition process, which facilitate sign offs ondefined deliverables in each phase, before moving on to the next.

Telecom, Media & Entertainment

Communication is Your Business ... and Ours, Too

These are challenging times to be in the telecom industry. There are a host of hurdles to overcome,

including competitive market conditions and high costs associated with building out your networks and

staying ahead of the technology curve. You probably also face pressures to control costs, increase

profits and maintain a strongly differentiated offering.

You may have turned to outsourcing to help achieve your goals. But how do you know that a provider

truly shares your dedication to optimizing each customer contact and the processes that support

them?

Our track record demonstrates our commitment. Aditya Birla Minacs supplies major landline, wireless

and broadband communications providers in North America and Asia with outsourced solutions that

span the entire customer life cycle. Our solutions scale to fit your business requirements, growth

strategy, cost thresholds and overall program goals.


8/15

Strategic Industries

Many Industry Solutions - One Consistent Standard of Excellence

No matter what your business involves, we apply the same rigorous standards to the operation and

management of every program we manage and deliver.

Over the years, Aditya Birla Minacs has gained experience in numerous industries. While the

automotive, financial services, technology and telecommunications industries are our primary markets

today, Aditya Birla Minacs is proud to have delivered successful programs for clients in many other

sectors. Some industries we serve include:

Government and public sector

Media

Pharmaceutical

Energy

Food and hospitality

We strive to understand our clients' businesses and markets as well as they do, and our operational

and governance processes are designed to enable continuous learning and improvement. Minacs has

a proven track record of launching programs in completely new industry sectors and, in short order,

delivering results that exceed the client's targets and expectations. Several of these engagements are

described in our client case studies.

Services provided to clients in these sectors include:

Attentive, responsive customer service

Expert tier 1, 2 and 3 technical support

Proactive channel support services Results-driven outbound sales/telemarketing

Successful cross-selling and upselling

Effective loyalty/rewards programs

Document process management

Order and transaction processing

Data-driven marketing
http://www.minacs.com/index.cfm?fuseaction=other.case_studieshttp://www.minacs.com/index.cfm?fuseaction=other.case_studies


9/15

Contact one of our representatives to find out how we can help your organization achieve its goals

through a solution customized to meet the unique needs of your business.

IndiaTeritex Building, Mumbai

Teritex Building

Saki Vihar Road

Mumbai, India 400 072

T 91 22 4030 7100

F 91 22 4030 7215

Situated in a natural harbor on the west coast, the city of Mumbai is India's leading financial center. In

a beautifully treed suburb beside Powai Lake, the Aditya Birla Minacs Asia Pacific head office houses

over 700 employees who provide around-the-clock universal customer care and technical support,

back office administration for financial, healthcare, and public sector clients.

Millennium Towers, Bangalore

Millennium Towers

ITPL Road, Brookefields

Bangalore, India 560 037

T 91 80 4109 6000

F 91 80 4117 9888


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Bangalore ranks fourth as a global hub of technological innovation, just behind San Francisco, Austin,

and Taipei. Operational since March 2004, 1400 Aditya Birla Minacs employees provide multilingual

customer care services, technical support, back office administration, and outbound sales services. It

also houses our IT business unit. Major client businesses served include Fortune 500 financial

services, computer manufacturing, and a global software company.

Prestige, Bangalore

Prestige Blue Chip Park

9 Hosur Road, Level 4, Block III


T 91 80 4119 7000

F 91 80 4110 6168

Dubbed the Silicon Valley of India, Bangalore continues to experience growth in technology and

related business services. Since 2002, 500 Minacs employees provide customer care and sales

services for a major North American financial client and healthcare industry clients.

Ecospace, Bangalore

Campus 4A, Level 2 & 3

Ecospace Business Park

Outer Ring Road

Bellandur


T 91 80 41446000

F 91 80 41446006


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On October 8, 2007, Minacs' third Bangalore facility began operations providing customer service for a

major financial client. This brand new facility, conveniently located in a technology business park, has

space to accommodate 700 employees.

Baroda (Vadodara)

1st Floor, Arundeep Building

Race Course Circle (South)

Vadodara, India 390007

T: 91 265 3923900

In January 2008, Minacs began operations in a new facility in Baroda (also known as Vadodara), a

tier-two city of 1.6 million people (2001 Census) located in Gujarat province, India. The modern facility

has a capacity for 300 seats. Baroda holds great promise for Minacs as a thriving city with solid

infrastructure, good transport links to Mumbai and Delhi, and a well-educated labor force speaking

English as well as Gujarati, Hindi, and Marathi.

Aurangabad

Ajanta Infotech Park

Plot No F-4/, MIDC Chikalthana

Aurangabad,

Maharashtra, India 431210

Kolkata

3rd Floor, Rashmi Building

EP-VP16, Block EP And GP

Sector 5, Salt Lake,

Kolkata, India 700091

Chennai

# 13, North Avenue

Srinagar Colony


12/15

Saidapet

Chennai, India 600 015

City Branch CONTACT

MYSORE Mysore

2950, Aishwarya Arcade, 9th Cross, Kalidasa

Road,

V.V. Mohalla, Mysore. - 570002

BELGAUM BelgaumShree Krishna Towers, #14, Khanapur Road,RPD Cross, Tilakwadi, Belgaum. - 590006

BANGALOREBangalore-

Avenue Road

No 11, 1st Cross, K G Road Extension,

Opp Menaka Theatre, Bangalore - 560009

BANGALORE Bangalore -Electronic City

ICICI BANK LTD,,Electronic city branch

( Branch Code 0360),Survey No 7(P) Phase II,Electronic City

Bangalore - 560100

BANGALOREBangalore - M GRoad

ICICI Bank Towers, 1, Commissariat Road,

Ground Floor, Bangalore 560025.Rasmi Pai

080-5129 6208

MANGALORE Mangalore

ICICI Bank Ground Floor, Bharath Building,

Post Box No. 44, Panje Mangesh Rao Road,Mangalore. 575001

Praveen Anchan 0824 - 2442505 - 2442508

BANGALOREBangalore -Koramangala

No:117,Koramangala Industrial Layout,VII

Block,Bangalore

Uday S 080-51104980/1/8

BANGALOREBangalore -Jayanagar

80-7, Elephant Rock Road, 3rd Block,

Jayanagar, Bangalore. 560011Gayathri vasudevan

080- 57653628 080 - 26643500/26649999

26349738/26349739

UDUPI ManipalKasturba Hospital Complex, Main Road,Manipal, Udupi District, Karnataka. - 576104

BANGALOREBangalore -

Malleshwaram

No.95/1, 11th Cross, 4th Main, Malleswaram,

Bangalore. 560003

Prakash pai 080 - 23369587

079 - 26730355 / 26732358


13/15

BANGALORE Bidadi

Plot No. CA 2P1, Near Toyota Kirloskar Motor

Limited,

Bidadi Industrial Area, Ramanagaram Taluk,Bangalore Rural District. 562109

Kannan S 080 - 7287184 - 86

7287189 080 - 7287187

HUBLI-DHARWAD

TravellersBunglow Road,

Hubli

Eureka Junction, Travellers Bungalow Road,Hubli - 580029, Karnataka

BANGALOREBangalore -Vijayanagar

No.1740, 17th Cross, Vijayanagar,

Bangalore. 560040Nikhilesh melkote

080 - 23112055 080 - 23112052 / 53

BANGALOREBangalore - IndiraNagar

Salarpuria House, # 496, CMH Road,

Indira Nagar. 560038Narasimha manja

080 - 25203077 080 - 25202517/ 25202717

DHARWADP.B. Road,

Dharwad

Rao Saheb A.C.K.Complex, Near Jubilee Circle,

P. B. Road, Dharwad. 580001 Karnataka

BANGALOREBangalore - R T

Nagar

# 5, P & T Colony, R.T.Nagar Main Road,R T Nagar 560094

Sudheer B N V 080 - 5124 4521-26

NA 080 - 5124 4528

BANGALORESafal-CIBD-RMAG

MOTHER DAIRY FOODS PROCESSING

LTD.,UNIT:SAFAL FRUIT & VEGETABLES

AUCTION MARKET,

POST BAG NO 6714, SY NO.99, VILLAGEKHAJISONENAHALLI,

WHITEFIELD HOSKOTE ROAD,

BANGALORE SOUTH TALUK,BANGALORE.

Hemang amul Desai 080-28456178

BANGALORE

Bangalore -

Jayanagar 7thBlock

No.509, 8th Cross, West of Kanakapura Road,

Jayanagar 7th Block, Bangalore 560082Raghavendra S 080-56648500/1/2/3/4

NA 080-56648500

BANGALOREBangalore - CoxTown

ICICI Bank Ltd., No. 6 Balaji Layout,Wheeler

Road Extension,

Cox Town, Bangalore - 560084Bharath Babu Pallela

080 - 51253472 / 73 / 74 080 - 51253471


14/15

BANGALOREBangalore -Langford Road

# 20, Langford Road, Shanthinagar,

Bangalore 560 027 560027

Mayank Vijoy 080-5123 7340 BOMMob-9886043431 NA

080 - 5129 7340/41/42/43

BANGALORE

Bangalore -

Yeshwantpur -CIBD

ICICI Bank Ltd; M G Complex; APMC Yard;

Yeshwantpur; Bangalore 560022Hemang Amul Desai

080 51277271/72 080 51535598

BANGALOREBangalore -Rajajinagar

1693 A-32, Dr Rajkumar Road, Rajajinagar,

Bangalore 560010Santosh Rao

080-51277451 - 54 080 - 51277450

BANGALOREBangalore - BTM2nd Stage

#802,Essar plaza,7th Cross, BTM 2nd Stage,

Bangalore 560076Brahma Mahesh S. Khaderbad

080 - 51311863 080 - 51311861

BANGALOREBangalore -HRBR Layout

4M -417, 80 feet Road, HRBR III Block,

Kalyana Nagar,

Kammanhalli, Banhgalore 560 043Anish Kumar

080 55302646 / 48 080 55302651

BANGALOREBangalore -Jayanagar 9th

Block

148/75-1, 26TH MAIN ROAD, JAYANGAR

9TH BLOCK,BANGALORE 560069

Govardhan Shetty K

080 - 51301862/3/4/5 080 - 51301861

SHIMOGAPark Extension,

Shimoga

Shimoga - CIBDVASAVI LODGE COMPLEX, PARK

EXTENSION,

SHIMOGA - 577201

BANGALOREBangalore - N R

Road

100/1, Narasimha Raja Road, Opp. Town Hall,Bangalore. 560002

Prasad S K V

080 - 5132 4923 / 24 / 25 / 26 51131877080 - 5132 4930

BANGALOREBangalore -

Cantonment

125/1, Dispensary Road, Cantonment,

Bangalore. 560001

Srinivas v 080 - 25550223

080 - 25098869,25098896,51238869,51238896

BANGALORE Bangalore - ICICI Bank Ltd., No 2, Kaushal Emerald,


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Kumara Park

Kumarapark, Opposite Gandhi Bhavan,

Bangalore 560 001

Meena Herle080 - 51512041/42 /43 080-51138321

080 - 51512045

BANGALOREBangalore -Chamarajpet

132, Bull Temple Road, Chamarajpet,

Bangalore. 560018Annamalai K 080 - 26521923 / 26506493 /

26616380

080 -26616379

MYSORE Mysore Main # 34/2.3.4, Ramavilasa Road, Mysore - 570024

BANGALOREHSR Layout,

Bangalore

No. 420, 27th Main, Sector I, HSR Layout,Bangalore - 560034. (Karnataka)

Mr.Jyotirmaya Mohanty

080-57763152/53/54/55/56

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