Know More About Employee Rewards and Recognition Program

8/10/2019 Know More About Employee Rewards and Recognition Program

1/31

Page 1

September, 2012

BI WORLDWIDE


2/31

Page 2

Our history

2000-2010+Australia |Canada | China | India | UK |USA | Latin America*

1990 - 2000Under Larry Schoeneckers leadership- Quality, digital marketing, customer

loyalty, web based learning, coalitionmarketing

1980-1990Employee recognition, Market Researchand events

1960-1970Expands to include Travel and focuseson Sales and Employee incentives

1950Founder Guy Schoenecker starts BIWas a jewelry and merchandise companyfor promotional needs


3/31

Page 3

Our Logo

It's abstract.The design engages the imagination. Ithas been interpreted as a set of wingsand implies movement and upwardmotion.

It ascends.We are hired to help our clients increaserevenue, market share, or newproduct/service activations. Businessleaders want things to go up.

It's lighthearted.Whenever we engage participants -through incentive, learning recognitionand reward programs - we design theexperience to be positive and fun.


4/31

Page 4

Our Mission

To produce measurable results for our clients by driving &sustaining engagement with their employees, channelpartners & consumers.


5/31

Page 5

Creating a High Performance Culture


6/31

Page 6

Our Vision

BI WORLDWIDEs current revenue being $430,000,000 - Tohave BI WORLDWIDE revenue of $850,000,000 by 2017.

To be our industrys thought leader in behavioral economics& engagement.

To expand our business in North America, Europe, China,Australia & India and open up in South America by 2015.

To be a very cool & fun place to work.


7/31Page 7

Our Values

Service well done.

Innovate or perish.

Fast is better than slow. Action is better than talk.

Never give up. In it for the long haul.

Play nice in the sandbox.

Change is inevitable... so get on with it.

Dont be cocky. Help each other.

Its not all about us.

Work hard, play hard, celebrate.


8/31Page 8

BI WORLDWIDE Overview

Synopsis

Privately held: $425 million in

sales

Global business improvement

company focused on:

employee engagement

sales and channel effectiveness

promotional marketing

60+ years of experience

Resources

More than 1,200 associates

Headquarters in: Australia,Canada, China, India, UnitedKingdom and United States

Global coverage of rewards

redemption throughpartnerships

Awards & Certifications

Malcolm Baldrige National QualityAward

ISO 9001:2008 Certified

SAS 70 Type II Audit

Telly Award Winner

New York Festival Winner Brandon Hall Silver Learning

Award

2011 HR Product of the YearHR Executive Magazine


9/31Page 9

Our global presence

Headquarters(full service

design, implementation,

technology, customer service)

Minneapolis

Vancouver

Miami

London

Bangalore

Shanghai Melbourne

Regional Offices Berlin Chennai Singapore New Delhi


10/31Page 10

Four Core Principles:

Discovery

Understand the client

Understand the objectives

Understand the audience

Design

Design a solution that

addresses the issues and

requirements Design a creative

direction/theme/

promotional approach for

the opportunity

Design a look and feel

for everything connected

to the opportunity

Design program and then

pre-test the solution

Evaluate all pricing

Definition

Define and agree on the

details of the project

Define and agree on theroles and responsibilities

Define and agree on

budgets

Define and agree on

timelines

Define and agree on

action items

Define and agree on

review dates

Delivery

Manage and deliver on all

areas of the defined project

Manage allagreed-upon supplier and

third-party contacts

Manage changes as

necessary

Ensure customer satisfaction

Conduct regular

reviews and updates

Manage the budget

Evaluate ROI

BIW Delivery Model

Cornerstone of our business approach


11/31Page 11

Sample of BI WORLDWIDE Global Clients


12/31Page 12

India market opportunity/Our objectives


13/31Page 13

We are in India

DelhiSales/Servicing

MumbaiSales/Servicing

BangaloreHQ

ChennaiTechnology/Sales


14/31

Page 14

India Organization Bangalore | Chennai | Mumbai | New Delhi

Sales and BDBangalore, Delhi, Mumbai

Team of 4

Client ServicesBangalore, Delhi

Team of 2

Creative TeamChennaiTeam of 3

Admin/HR/Finance/Support StaffChennai, Bangalore, DelhiTeam of 8

Technology and Development

Bangalore/Chennai

ProjectManagementBangalore, Chennai

Team of 2

ProjectDevelopmentChennai

Team of 22

DeliveryTeamChennai

Team of 8

QA & QCChennaiTeam of 8


15/31

Page 15

What we do

Our mission is to produce measurable results for our clients by driving &sustaining engagement with their employees, channel partners and consumers

EMPLOYEEBuild Employee Engagement

SALESDrive Sales & Channel performance

CONSUMERSCreate customer preference


16/31

Page 16

Loyalty Marketing

Interactive Promotions

Branded Merchandise

Privileges Program

Identify your

best Customersand build Loyalty

and Repeat Sales

Consumer MarketingGive your CONSUMERS what they want and need


17/31

Page 17

Sales Incentives

Distributor / Reseller Programs

MDF & Co-op Management

Lead Generation

Research & Analytics

Build an efficient

Partnereco-systemthat fosters Trust

and

Profitability Communication

Sales & Channel EffectivenessGive your SALES CHANNEL the tools they need to succeed


18/31

Page 18

Employee Rewards & Recognition

Service Anniversary Awards

Referral Programs

Mobile Engagement

Wellness Programs

Safety Programs

Improveemployee

Productivity,Satisfaction &

Retention

Employee Engagement & MotivationGive your employees more than a paycheck


19/31

Page 19

Rewards Fulfillment Capability

Catalogue

designingbasis

programaudience

RewardsProcurement

& Qualitycheck

Warehousingof items

Offline &Online

redemption

Packaging &Dispatch

Management

MISPreparation

Alliances with logistic partners,

LFRS, B2B partners

Catalogue with Over 1500 items

E-commerce tie ups enablingquick TATFulfillment

Management


20/31

Page 20

Innovative technology

G4/G5employee recognition / Sales incentives

PURLPersonalized URL for nominations/anniversary

MEService anniversary platform

MAXChannel incentives

Goal QuestSales incentives

AwardsLinQCatalog technology

Proven, robust, industry leading technology


21/31

Page 2121

Incentives/Loyalty needs in India are evolving with companies slowlyrealizing the importance and advantages of such strategies

Wave III

Advanced use of technology (mobile)

Greater usage of predictive analyticsRewards to become more of a key

differentiator

Rise of experiential loyalty

programs

Demand for solutions to track & monitor

the effectiveness of R&R schemes

Demand for personalization of rewards

Greater element of experience

Greater use of recognition

Wave I

B2CSimple consumer

schemes

B2E

Mostly routine

Annual

outings /

celebrations

B2B

Discounting based

approach, no

targeting

Wave II

Greater tier-ization and

segmentation of customers

Greater need to motivate

employees / emphasize

companys goals & values

Greater demand for choice

Increase channel excitement

Advent of points basedschemes

Source: Company interviews, secondary research, analysis

India current

scenario


22/31

Page 22

companies, both across manufacturing and services, are investing in various

loyalty/incentive programs

Type Major IndustriesTypical Spends On

Programs1,2,3,4

FMCG 0.5%2% of sales

BFSI: Insurance, Credit Cards, Mutual Funds 1% - 1.5% of sales

IT 0.25% - 0.75% of salesRetail: Apparel 0.5% - 1% of sales

Retail: Grocery 0.25% - 0.5% of sales

BFSI: Credit card companies 1% - 2% of sales

Hotels & Airlines 0.2% - 0.3% of sales

Services (IT / ITes, BFSI) Rs 1100 / employee / year

Manufacturing (Auto, Engineering) Rs 275 / employee / yearNote :

1. For actual costs incurred, does not indicate provisioning

2. Does not include initial set up costs, includes administration, communication and fulfillment costs includes spends on travel as part of incentive / loyalty

3. Dedicated incentive travel budget has been excluded

4. Excludes discounts that would be given as part of regular schemes / sales

5. B2E spends are for white collar workers, excludes spends on parties

Incentives

Loyalty

Recognition


23/31

Page 23

Market scenario at a closer level

Competition amongst full servicecompanies has increased

Loyalty,

incentives

AndRecognition

Rewardsfulfillment

LoyaltyConsulting,Analytics,

Tech

Edenred

Redbox Rewards

NetCarrots

Payback

E-commerce websites

Rewards 360

Benefits Plus

Many local players

Cartesian consulting

Cequity

Rideau

LoyaltyOne

Aimia

EdenredAimia

NetCarrots

Grassroots

Solutions Integrated

BIW

MyPerks/BenefitsPlus/QuadMo


24/31

Page 24

Technology that will differentiate us

MerchLinqServiceAnniversary

Me

G4/

QAChannel

Max/Rev

G4/G5recognition Employee

G4/G5Lite

Tech Platforms Stack for India

Mid size business

Large size

business


25/31


26/31


27/31

Page 27

How BI WORLDWIDE

Can Help


28/31

R iti F k


29/31

Page 29Page 29

Recognition Framework


30/31

Page 30Page 30


31/31

Trends in Global Programs

Consider differences for reward mix Encourage work/life blending

Drive manager responsibility for recognition

Provide individual choice in rewards

Utilize price parity for awards by country

Align phases with localization needs

Allow personalization

Date post:	02-Jun-2018
Category:	Documents
Upload:	anurag-mahor
View:	225 times
Download:	0 times

Know More About Employee Rewards and Recognition Program

Documents