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Knowledge Environments: Social Factors Important to Success
Suzi Iacono, Digital Society and Technologies Program, IIS/CISE, NSF
November 25, 2002
Panel Focus
To understand and appreciate knowledge environments as socio-technical systems
To understand the development, use and outcomes of collaboration technologies as a co-evolutionary process
Research on Collaboration Technologies
Truth is somewhere in between
To be successful, technologies have to be used
• Build it and they will come! (NOT)• Adoption, use and collaboration are not
automatic
Many knowledge barriers – technical, behavioral, organizational, and economic
Knowledge Environments Research
IT Disciplines
Inter-disciplinary Fields
Computer Science
Engineering
Social Psychology
Cognitive Science
CSCW HCI Informatics
Domain Scientists/Users
SES Disciplines
Linguistics
Information Science
Sociology
Panel goalsPanel goals
Reflect on past research on collaboration technologies and obstacles to their use
Highlight key issues in need of further investigation