Knowledge, Library &

Information Service

Annual Report

2018-2019

DRI Library & Learning Resource Centre

The Hub, Bassetlaw

2018-2019 has seen the launch of a new strategic

vision for the Knowledge, Library and Information

Service. Our vision is closely aligned to the trust’s

strategic objectives and wider local priorities as well

as national priorities for NHS Library services. This

report outlines our achievements for the first year

of the strategy.

Key achievements

212 evidence searches to support patient care, service development, research or

managerial decision-making

Clinical librarian supporting mobilising of evidence in maternity, speech &

language therapy and paediatrics

Delivered e-resources, evidence searching and critical appraisal training as part of the A&E

CESR trainees teaching programme

Achieving 100% compliance in the Library Quality Assurance Framework

Provided flexible, friendly and supportive physical library space with 24/7 access

Continued to promote the availability of our Health and Wellbeing Services,

provided in partnership with Doncaster Libraries and Heritage Services

The service continues to provide a high quality Knowledge, Library & Information Services aligned to the trust

5 strategic objectives and true north objectives to support the organisation to be “the safest trust in England

outstanding in all that we do”

Supporting colleagues working with patients to continue develop accessible, high

quality and responsive services

Clinical Librarian supporting the mobilisation of evidence

Maternity guidelines: our clinical librarian has become a member of the maternity guidelines group and has:

provided evidence searches to support patient care, mortality reviews and serious adverse incident re-

views

developed high level evidence packets to support guideline revision

commented on draft versions of guidance with advice on referencing

Speech & Language therapy

worked with the SLT team to develop a tailored swallowing difficulties bulletin

Developed tailored current awareness alerts to support speech & language therapy journal clubs

Paediatrics

Provided journal club support to Paediatric team enabling a discussion of relevant clinical papers and the

development of appraisal skills.

Other achievements for 2018/19:

212 evidence searches were carried out including searches to support patient care on:

Management of ankle injuries in the emergency department

Antibiotics for advanced dementia patients

Support belts in pregnancy

Prevention of 3rd and 4th degree obstetric tears

The Clinical Librarian developed a monthly communication impairment topic bulletin using HDAS search alerts, backed up by a document supply service.

Librarians and Knowledge Specialists bring the

evidence to inform healthcare decisions

#AMillionDecisions

https://www.hee.nhs.uk/lks

We’ve definitely been using it to enhance

collaborative working, sharing the bulletin with

colleagues in the community. It has strengthened

the networking between our teams, as we can start

a new intervention while the patient is in the acute

setting, continue this into the community setting,

and as such facilitate greater consistency and carry

over of treatment.

Katherine Costello

Adult Speech and Language Therapist

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation

Trust

Tailored current awareness bulletin leads to greater

collaboration and better patient care

Add a Suitable image

We continued to

evaluate the impact of

our evidence searches

by carrying out

interviews and sending

out a questionnaire.

In terms of patient care respondents said the search impacted in the following ways:

53% guidelines or pathway development

29% advice given to patients or carers

29% minimisation of risks of treatment

24% diagnosis

24% quality life for patients or families

Provided evidence at the point of care supporting provision of Dynamed and BMJ Best Practice

Delivered a Ward Trolley Service to patients at DRI, Montagu Hospital and Tickhill Road Hospital with the

assistance of Trust volunteers to support a “positive patient experience”

New collection of Reading Well Mental Health books at DRI and Bassetlaw available to both patients and

staff

Continue to promote the health & wellbeing collection to patients

Trained 148 colleagues on how to search or appraise the evidence base

Continued to provide e-resources, evidence searching and critical appraisal sessions to the A&E CESR

trainees as part of their teaching programme

Delivered e-resource and critical appraisal training as part of a full day of CPD events for outpatient

physiotherapy teams at both DRI and Bassetlaw

Participated in trust inductions such as corporate induction, junior doctors, student nurses and midwives

Provided flexible, friendly and supportive physical library space with 24/7 access

Developed new book alerts to increase access to our book collection

Created a Leadership Library Guide outlining the wealth of resources available for existing and aspiring

leaders

Supporting the trust in developing the skills, innovation and leadership of staff to

provide quality, efficient and effective care

Supporting the trust to be ensure services are high performing

Quality Standards

We continue to deliver a high performing Knowledge, Library & Information Service. This year we have:

Achieved 100% compliance in the Library Quality Assurance Framework (LQAF) for the third year running

Piloted and provided feedback on the new Quality and Improvement Outcomes Framework for NHS

libraries to be launched in June 2019

Contributed impact case studies to the national knowledge for healthcare database

Provided evidence to support development and review of guidelines, policies and pathways to teams

such as maternity

Member of Education Package Governance Group responsible for approving and monitoring Education

& Clinical Skills Packages. We provide evidence searches and referencing advice.

Our evidence search impact evaluation found that:

85% requestors shared the information with colleagues

52% learnt something new as a result of the search

29% used the information for teaching purposes

Provided Knowledge, Library & Information Services across the Doncaster and Bassetlaw health communities as detailed in our Service Level Agreements in support of the acute, primary, mental health, public health and social care agendas

Continued to work closely with our Training and Education colleagues to ensure that we continue to

provide comprehensive and appropriate services to staff and students undertaking learning opportunities within the organisation

Developed our partnership and collaboration with Doncaster Libraries and Heritage Services and

Doncaster Public Health to promote access to quality health information Attended the RDaSH research conference to promote the service and gain an understanding of the

future direction of the organisation

Established a maternity community of practice to work collaboratively with librarians nationally to

develop shared evidence packets to support guideline production and revision. We received funding

from CILIP Health Libraries Group to host a workshop

Member of Knowledge for Healthcare Task & Finish Groups for Continuing Professional Development,

Chair of Yorkshire and Humber Health Libraries and Knowledge Network until December 2018 and

member of the Primary Care, Public Health and Commissioning Librarians group

We will support the trust in the development of enhanced community based

services and self care

Continued to promote the availability of our Health and Wellbeing Services, provided in partnership with Doncaster Libraries and Heritage Services, to staff and patients and also the public through the libraries across Doncaster.

Continuing to work with Doncaster Librar-ies and Heritage Services to promote the availability and access to the national Reading Well Collections – self-help books for patients, families and carers with a range of illnesses and conditions.

We will increase partnership working to benefit people and communities

Reading Well Mental Health books

This year we continued to deliver services to other organisations, bid for external funds and looked for

opportunities to make the most of our budget.

Service Level Agreements

We continue to have an agreement with RDaSH to provide library services

Funding Bids – we successfully bid for funding from Health Education England to

Purchase a selection of health educational games to support the learning and development of all

healthcare staff

Purchase display boards/shelving to display library literature, leaflets, posters and guides and to

purchase and display a collection of research books in the newly opened Clinical Community

Research Hub at RDaSH. This is a joint initiative between the Trust and Doncaster Public Health at

Doncaster Council

Browzine— is a sleek, easy to use, online resource to browse, read and stay current with journal content

online or on a mobile device. This year we purchased a two year subscription to help increase the

accessibility and use of our journal purchases. We will be evaluating usage in 2020

Consortium Purchasing—this year we have purchased Anatomy TV, Royal Marsden Manual of Clinical

Procedures and OUP specialist handbooks as part of a northern health libraries consortia. Collaborative

purchasing improves value for money and reduces duplication.

Key facts

2018/19 2017/18

Loans 4686 5413

Evidence searches 212 171

People trained 148 225

Articles supplied 722 933

New members 763 973

Contacts with library users 32767 32750

Information Enquiries 3591 4168

General Enquiries 7270 9045

Staff News

Welcome

In August 2018 we welcomed Lynn Guilfoyle to the team as Knowledge and Library Assistant.

Goodbye

Janet Sampson, Knowledge, Library & Information Services Manager retired from the service in December 2018

Vacancies

Clinical Librarian post (part-time) has been vacant all year and the Knowledge, Library & Information Services

Manager has been vacant since January 2019

Service Standards

We continually monitor, review and evaluate our service provision using the service standards outlined below:

All searches will be completed within 10 working days, or buy a date mutually agreed with the requestor

100% evidence searches completed within agreed timescales

Requests will be despatched within 2 working days of receipt

85% of requests will be supplied within 5 working days

99% requests were actioned in 2 working days of receipt

95% requests were supplied within 5 working days

All general procedural and information-resource enquiries will be answered promptly

Enquiries that require more in-depth research and response will be answered initially, with a follow up

response by a mutually agreed date between both parties

100% responses meet our enquiry standard

According to our impact evaluations:

100% rated our evidence search service as good or excellent

100% rated our training sessions as good or excellent

Our impact evaluations are available at:

Literature Search Impact Evaluation https://www.dbth.nhs.uk/wp-content/uploads/2019/09/Lit-search-impact-

infographic-2019.pdf

Training Impact Evaluation https://www.dbth.nhs.uk/wp-content/uploads/2019/09/Training-impact-

infographic-2019.pdf

Looking forward 2019/20

Recruitment— recruit to Health Libraries Strategic Manager and Clinical Librarian vacancies to ensure we can deliver a high performing service in the future

Continue to be proactive and responsive in our delivery of clinical/outreach services to support the mobilisation of evidence and knowledge across the organisation

Promote the range of digital resources available to support evidence based practice including the BNF, DynaMed Plus and BMJ Best Practice apps

Review and refresh our training programme to meet user needs

Further develop and promote our services to support research and teaching hospital phase 2 in the trust

Carry out a user survey to inform service development and improvement

Evaluate and review our service provision regularly to check that they meet quality standards. Continue to contribute to the Knowledge for Healthcare Impact Case Studies database

Further develop our partnership and collaboration with our current external partners – Doncaster Libraries and Heritage Services, Doncaster Public Health and Rotherham, Doncaster and South Humber NHSFT

Continue to promote the availability of our Health and Wellbeing Services and its resources with DBTH staff, patients and the public.