MAPS 360 Monitoring of Application & Performance System
Scorecard 360 KPI Tracking Tool
Meeting Manager Meeting Management Tool
SOLUTION OVERVIEW
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DATA DATA DATA DATA DATA DATA DATA DATA
OFFICIALS(Chief Minister, KSU, Directors)
MAPS
CENTRAL DATABASE
KPI data
Agencies
Agency 1 Agency 11
HELPDESK
&CALL
CENTRE
DATA
Sample Screen of using MAPS
Sample of Reports, Uploaded PicturesIllustrations and Statistics Generated
KPI for Agency in KDN, Malaysia (Negeri Sembilan state highlighted)
Seremban district highlighted
Uncompleted KPI are shownin colour coding in Seremban district
Click on a particular desired icon
Status of completion is presented in graphical mode
Proposed Control Centre
Task 1 Task n
Project 1
Strategy n
Mission
Task 1 Task n
Project n
Task 1 Task n
Project 1
Task 1 Task n
Project n
Objective 1 Objective n
Strategy 1
Scorecard 360 - KPI Workflow
90% 10% 40% 30% 20% 80% 70% 10%
10% 90% 80% 20%
10% 90%
90% 10%
KPI for Meeting and Project
• User Profiling
• Project Team finalization
• Invitation
• Attendance
• Task manager
• Reminders
• Minutes of Meeting
• Task / Meeting Archiving
• Project Meeting History
• Cost Analysis
• Time Analysis
• Report Generation
Meeting Manager has the following features:
Define Project
Meeting Topic 1
Define User and Roles
Meeting Topic n
Define User and Roles
Send Invitation Capture Attendance
Capture Minutes of Meeting Assign Task
Send Reminder for Next Meeting
Maintain Meeting History by Project
Print minutes
Meeting Manager Concept & Process Flow
Search Meeting Details
Users with Security Access
Project Implementation Plan
Implementation Plan by each Agency
• MAPS – 1 month
• Scorecard – 1 month
• Meeting Manager – 2 Weeks
Purchase Cost
Costing by each Agency for 10 KPI
• MAPS – RM 300,000 per server installation
• Scorecard – RM 200,000 per server installation
• Meeting Manager – RM 200,000 per server installation
Rental Cost
Costing by each Agency for 10 KPI
MAPS – RM 9,208 per month for 36 monthsScorecard – RM 6,138 per month for 36 monthsMeeting Manager – RM 6,138 per month for 36 months
One time Installation cost per system RM 50,000
Budget Usage Training Budget
Operation Budget
Utilities Budget
Asset Budget
PROJECT REFERENCES
CUSTOMERS TYPE OF IMPLEMENTATION STATUS
JPN Capture of 18.5 Million records on finger Print as main sub contractor for Yasmin Teknologies
Live for 10 years
Ministry of Education KPI for Support - Country wide support helpdesk for 10,600 schools with 300,000 users, 62 Authorised Service providers and more than 500,000 Assets
Live for 6 years
LHDN Digitisation Project Management of more than 2500 IT assets through 2 locations.
Live for 2 year
Konsortium Logistic Berhad(Largest Local Logistic Company)
KPI for Support - Helpdesk to support Total IT Assets and software implementation throughout country.
Live for 4 years
Touch & Go – Help Desk KPI for Asset Tracking in all Touch and Go contact point for assets throughout country implemented in Banks, Highways, Railways and Commercial Outlets
Live for 24 months
Touch & Go – Call Centre Call Centre integrated with Helpdesk to support 3 Million customer base. Integrated to few backend application to support the Call Centre Requirements. It is also intregrated with PABX and CTI for receiving calls.
Live for 18 month
Sapura Group Managing DataCentre Call Centre and Helpdesk to support the Sapura Group and other Government Customers
Live for 24 months
Sapura GIRN Sapura Government Integrated Radio Network supports multi agency for Radio networks and transmitters throughout Malaysia. Objective to manage the asset and network related issues.
Live for 12 months
Malaysian Employers Federation Management of Call Centre and Helpdesk for its customer base. Main stress is complaint management using knowledge base and escalation.
Live for 12 months
Sapura Global - Singapore Management of Call Centre and Helpdesk for managing all Warranty and Maintenance problems
Live
Mimos Berhad Asset Tracking within Mimos Ongoing