KPI of Hospitality Industry

Presented to Prof. Arun Phadke

Presented by Toji Easo Varghese

MMS IT – I03

4 Star Hotel in Pune 80 rooms 20 Executive suits

Managing 3 star hotel in Mumbai & Aurangabad Turnover 100 Cr Employee : 100

Case Study

Organization Structure

Business Development

Budget of Rs 200 Cr decided for Kolkata project

Joint Ventures with Oberoi hotels to open India’s first water hotels for an estimated cost of Rs 430 Cr

KPI in Finance

Access security entrance to be installed costing Rs 15 lakhs

Investments of Rs 10 Lakhs to be done automated cleaning equipment

Timely payment of Rs 1.5 Lakhs after new GST update rule.

Night Vision camera to be installed outside hotels costing Rs 4 Lakhs

KPI in Marketing

Bonds with Public and Private airlines will improve product availability by 10%

Packaged Food Products at Marts will improve Profit margin by 7.5%

Brand Promotion with advertisements and mall stalls will improve footfall by 15%

Market Share for 2016 predicted to rise from 27.5% in comparison to 2015 which was 24%

KPI in Operations

Food Inspection every half an hour Access ID doors to be installed by second end for better security for rooms which has been functional for first 3 floors.

Grade A food quality provided for 5 years in continuity by FDA

Revisits as per forecasts improve by 15% by implementing flexible room allocations

SAP system integrating all branches in one system will improve performance for customer service by 40%

KPI in HR

Attrition will reduce by 10% by improved working environment

Reliable to be rated best service staff by Supreme Hotel Magazine for 2 years

To achieve best service practices in Hotel Management at 4 star categories for Indian Hospitality Industry rated as per ISO 9001 Quality Standards

Thank You