Date post: | 29-Jan-2015 |
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Business Process Alignment to Testing
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Topics Covered Today
Introduction Key Goals Business Processes
Application Testing
Key Takeaways
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Lets Start with...
Introduction Key Goals Business Processes
Application Testing
Key Takeaways
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Introduction
• Organisations face challenges in structural changes both in technology and people space.
• Organisations need accurate design, planning & testing of core business processes.
• Making ad-hoc changes & investments, organisations need to focus on planning & testing to meet everyday demands.
• By testing & optimising environments aligned to business processes organisations are able to:
• reduce operating costs • be process efficient • be confident in their product offering
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Now we get into...
Introduction Key Goals Application Testing
Business Processes
Key Takeaways
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Key Goals
Process Architecture
Business Process Design
Business Process
Optimisation
Business Process
Testing in Applications
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Key Goals – Being Efficient
Fix issues by detecting
them early
Optimise applications
by recognising bottlenecks
Focus on quality by
testing throughout the life cycle
Manage your SLA’s by
developing Metrics
Maintaining Uptime of
applications and meeting
customer expectations
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Now we get into...
Introduction Key Goals Business Processes
Application Testing
Key Takeaways
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Where to start?
Standardise Business Processes
Optimise Planning & Mapping of
Business Processes
Align to Testing & Quality
Management
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Measurements
To be able to measure end-to-end process cycles organisations need to:
• Be able to test their process chain by means of what it delivers & how it delivers
• These can measured by end-to-end process cycle times for Quality & Performance against SLAs
Quality Performance
A balanced process delivers an efficient process
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Gaining Capability
From the measurements organisations are able • Define core business processes • Define each process and workflow associated with the business process • Analyse end-to-end scenarios within the business process
This leads to...
Gaining real-time visibility of operations
Be able to conduct analytical efforts to reduce process cycle times
Be efficient and improve performance in the organisation
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Now we get into...
Introduction Key Goals Business Processes
Application Testing
Key Takeaways
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Aims to Achieve...
Software Testing
Provides the business assurance that: * Technical requirements are met * Business Requirements are met * Confidence in the application by finding defects early in the stage
Adopted through the entire software
development lifecycle stage.
Validates & Verifies that the application can be implemented with the same characteristics
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Application Testing Deliveries
Testing Cycle Test Phases Test Closure
• Requirements Analysis • Test Planning • Test Development • Test Execution • Test reporting • Test Result Analysis • Defect Management
• Unit testing • Integration testing • System testing • System Integration testing • Regression testing • Acceptance testing • Post verification testing
• Analyse all exit criteria’s are met • Lessons learnt • Test Summary reporting • Post implementation review
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Test Types
Performance Testing Stability Testing Usability Testing Security Testing
Used to confirm if the system would cope under specific load such as surge of high users.
Carried out to confirm if the system can continuously function in high periods.
Executed to confirm if the user base is able to use the system easily and effectively.
Used to show any vulnerabilities in the system which could impact the business.
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Quality Realisation
Software
• More critical to the business • More complex & integrated
Business
• Demands agility • Needs higher quality assurance
Failures margin
• Margins for failure are slimmer • Minimise customer dissatisfaction
Changes
• Speed of changes accelerating • Require greater controls in quality
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Business Challenges
Business Drivers
Compliance Drivers
Technology Drivers
Need for Higher Quality
Assurance
Change in Business Process
New Products, Partners, Markets
Strategies, Governance
Risk Management
Compliance, Legal
New Functionality
Maintenance
Enhancements
Upgrades
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Life of Software Testing Testing with SDLC Model
The V-Model is a systems development model designed to simplify the understanding of the complexity associated with developing systems.
Objectives • Minimises Project Risks by using process management
• Improvements on Quality by adding checkpoints at each phase
• Aims to reduce Total cost over Project and Testing life cycle by using calculated, estimated and controlled process model
• Improvement of communication by governing the requirements by each vendor and acquirer at each stage
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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Now we get into...
Introduction Key Goals Business Processes
Application Testing
Key Takeaways
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
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In Summary
To improve optimisation of business processes organisations need to :
• Have the ability to understand all steps of their processes.
• They need to be able to determine core processes and scenarios. • They need to be able to conduct analysis to run a balance in quality and performance. • They need to be able to align their processes to testing and quality management.
• Have environments to support optimal processes.
• Take time to test applications and manage issues earlier rather later.
• Have a strong capability to manage the testing & quality management.
© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.
The KPMG name, logo and “cutting through complexity” are registered trademarks or trademarks of KPMG International Cooperative (“KPMG International”).
Thank You
Contact us Chandan Ohri KPMG IT Advisory Services Partner T: + 64 9 367 5857 M: + 64 21 654846 E: [email protected] Reg Prasad KPMG IT Advisory Services Associate Director T: + 64 9 363 3495 M: + 64 21 2122356 E: [email protected]