KPMG Software Testing Services_Generic

8/14/2019 KPMG Software Testing Services_Generic

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Software Testing Services


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Table of Contents

1

3

45

67

KPMG Testing Service

An Overview

2 Credentials and Alliances

Testing Service Offerings

Team Strength

Innovation and Competency

Thought Leadership

Case Studies8 Contact Us (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms

2affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.


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1. KPMG Testing Service - An Overview

KPMG is one of the largest professional services companies and one of the Big Four auditors & advisory firm in the world. KPMG hasaround 300+Software Testing consultants across the globe powered by the global testing delivery centers. Our innovation labs enable

competitive & innovative testing solutions across mobility, performance engineering, Testing life cycle automation, Test executionautomation, Model Based Testing, Service Virtualization and Cloud Testing.

156 countries 32,068+ Advisory Practitioners

Over $22.7 billion global revenueV e r t i c a l s

Financial Services DefenceEducation Energy and Resources

Consumer Markets Government and Public Spanning 3 centuriesSector2100 Advisory PartnersHealthcare IT / BPO

APAC: $4 bn annual revenueMedia and Pharmaceuticalsn era nmen EMA : $11.6bn annual revenue

Private Equity Real Estate andConstructionAmericas: $7.5bn annual revenue

Telecom Transportation andLogistics KPM

G

TES

TING

SERVICE

300+ Software Testing

consultantsGlobal test Test lifecycle

delivery automationcentres

Flexi testMobilityengagement

modelInnovative

Performance

testing engineering

solutionsInnovation Cloud testing

labs

(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 3affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
http://www.kpmg.com/in/en/services/advisory/performance-technology/itas/pages/testconsulting.aspxhttp://www.kpmg.com/in/en/services/advisory/performance-technology/itas/pages/testconsulting.aspxhttp://www.kpmg.com/in/en/services/advisory/performance-technology/itas/pages/testconsulting.aspx


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2. Credentials and Alliances

C l i e n t Te s t i m o n i a l sNew defects that were out of the boxpreviously are now in the developersbasket once again, good stuff,appreciated. Major bank in UKThe conduct of the Verification andValidation activity was veryprofessional; It was a learningexperience for the members of the tankteam. The inputs given by you wouldbe used in our future projects.-

Leading organization for weaponsimulators

KPMG was most

professional andflexible in all ourInteractions, howevernever leading to adelay in the schedule.At no time was it feltthat KPMG wasimposing its ownknowledge over ourjudgments Leading Mexicoretail chain

The Take home splet at the beginning was achieved. Very effectiveand interactive. - Major defence organisation in India for AI and roboticsWe really appreciate all your hard work and effort to deliver ontime with quality. Leading IT service provider for USA

KPMG has partnered with the various technology vendors to ensure best in technology solutionsand a globalapproach to maintain high standards of software quality products.For additional benefits to our clients KPMG has multiple alliances which helps in catering an assorted advantagepackage.



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3. Testing Service Offerings

Business Excellence (BE) service line is an integral part under KPMG Advisory practice providing Software Test Consulting. We adopt high

quality principles, standards, methodologies and strategies to provide testing solutions that are tailored to customer requirements. We provide end to

end test services across functional, performance, integration, database, automation, mobile and cloud testing backed by our extensive experience toensure end user satisfaction and maximize testing ROIs. Test Process Consulting

Test CoE Setup advisoryTest Automation and Tool

Advisory

TMMi based audit and advisoryTMMi based KPMG

Assessment & CertificationKPMG Test ProcessassessmentTPI, ISO Certifications

Functional TestingRegression TestingEnd to End system TestingInterface ValidationUser Acceptance Testing (UAT)Data Migration Testing

Test Consulting

Audits andAccreditation Specialised

TestingKPMG

Testing Services

Test Delivery TaaS

End to End TestSolution ConsultingBusiness Process ConsultingProgram Risk ConsultingTest Management ConsultingThird Party Vendor ConsultingUAT SupportCapacity PlanningPerformance TestingMobility Testing

Agile Based TestingUAT SupportSOA TestingMainframe TestingCloud TestingStaff AugmentationTest Innovation lab on hireTest tools on pay per use model



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4.Team StrengthTechnical

Certified Professionals

Over 300+testing professionals with rich and mature industry experience . KPMG team is skilled with relevant software testing knowledge and mandatory IT trainings.



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4.Team StrengthDomain

KPMG professionals are grouped by industry focus

Healthcare

Energy and Financial Governmentand Public

Resources ServicesSector

ConsumerMarkets

Our differentiation is derived from rapidperformance-based, industry-tailored andtechnology-enabled business advisoryservices delivered by some of the leadingtalented professionals in the KPMG global professionals network.

With combined industrial experience of

over 50 years in multiple domains and across various engagements, KPMG team brings reliability and trustworthiness to thecustomers.



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Innovation and Competency



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5.1 Mobile CoEInnovation and Competency

Mobile CoE Performance Innovation BA QA Model Risk Based Model BasedEngineering Labs Testing Testing

O

urComp

et

ency

AndroidiOS

SymbianWindows Phone

Palm OSUIQ 2-3

RIM BlackBerry OSMeeGo from NokiaMultiple Mobile

PlatformsWe test across mobileplatforms and maintaintest automation scripts

for both native appand mobile browser

AppleBlackberry

GoogleHTCLG

NokiaSamsung

Sony

Mobile DevicesWe test for memory

leakage, handsetcompatibility, crash

scenarios, installationin addition to MWBPcompliance and UItesting on multiple

OS versions,configurations, andnetwork capabilities

Comprehensive

combination of

mobile devices with

up to date software,

accelerators,

emulators and

trained mobile

testersMobile Testing

LabWe have mobile test

lab on hire whichmaintains a huge

repository of latestmobile devices andtesting tools

Apples iOS SimulatorBlackberry SimulatorsGoogles Android SDK

LG Add OnSamsung Add OnWindows Phone

Emulator from

MicrosoftMobile SimulatorsWith simulators we

focus on earlydetection of bugs

using agilemethodology and helpin cost reduction by

using device prototypeFor example: An app forios7 can be tested evenwithout the aniPhone/iPad in place

Device AnywherePerfectoEggplantAppSee

Remote Testing

Location constraint is

resolved and the testing

is as efficient as

localized testing. Someof the tools we use

come with integrated

mobile cloud solutionFor example: A mobiledevice in France can betested from India



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5.2 Performance EngineeringInnovation and Competency


Service

Portfolio

Performance tool advisory and test business setup support Load

Genera orIdentification of potential bottlenecks

using realistic data volumes andtransaction rates Request DB Server

Monitor &Controller

Performance TesterSuperior and surfeit speed, scalability App Se rver 1and reliability of the system under test Servers

Performa

nce

Benchmarking: Organizational goals

aligned to measurable business

goals and strategyTest Assessment services for testing

tool and also Third party vendorAssessment

Diagnostics

KPMG BenefitsPerformance testing coupled with expert diagnosis giving completeengineering solution

Technical and performance specialists foreseeing bottlenecks beforeproduct rollout

Mixed workload & heterogeneous testing methods to handle volatile andcomplex test environments



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5.3 Innovation LabInnovation and Competency


KPMGs innovation lab houses enterprise class testing solutions for products like Oracle, SAP, Hyperion, Primavera, Business Intelligence and Siebel

Propose innovative solutionsby designing prototypes and

templatesTestingR&D

Aids in developing Proof of Conceptsfor clients

Proof ofConcepts

Translating research tometrics validity for better

Qualityproject m anagementEnablers

InnovationLab

InfrastructureSupport

Study and inspect licensed and open sourcesoftware testing tools

Technology Service virtualization reducingoperational costsAdvancements



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5.4 BAQA ModelInnovation and Competency


Our BAQA model is the key success for projects that carry critical business risks. This approach integrates domain expertisewithin required testing phasesto deliver efficient test solutions.

BAQA Benefits Requirement prioritization aligned to customer focus

Business TestingAnalysts Experts

Well suited test approach during execution Well structured and organized test case suite Product knowledge aids in better risk management Early identification of business critical defects

BAQA Model Facilitating early automation enabling Meaningful interaction during triage calls with stakeholders



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5.5 Risk Based TestingInnovation and Competency


Risk-based testing approach is a key factor and discussed for several practicalsituations like

Time to Market pressure

Smoke testing to ensure priority test cases are working successfully

Multiple releases impacting common regression test repository

High risk scenarios during Integration of 3rd party components

Key Benefits:

Enhanced focus on critical areas

Efficient and optimized test cases

Early discovery of problem areas helping to start prevention activities immediately

Improved focus on overall test goals, strategies, and directions for testing which canbe adjusted against problem areas

Functional risks can be monitored and mitigation strategies are suggested tomaintain product quality

Key Risk Identifiers

Business Technical External

KPMG ApproachWe consider risk factors across business oroperational, technical, external, e-business

failure model etcWe follow the heuristic and MOSCoW based

analysisProduct Risk Analysis to identify key risk areas

Customer involvement for key decisions andbaselining



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5.5 Model Based TestingInnovation and Competency

Mobile CoE Performance InnovationEngineering Labs BA QA Model Risk BasedTesting Model BasedTesting

In Model based testing, therequirement documents arein the form of models thatcovers the entire businessfunctionality. The modelcould be in any of the belowformats:-UML,BPMN,VISIO

An MBT tool can process therequirements in the form ofmodel to create all the testartifacts required for testingautomatically thus providingtest design automation.

The MBT tool generates testwith minimal manual effort.This also includes a ready touse, tool-independentautomation framework whichenables quick start of testing.

KEY BENEFITS

40-45% effortreduction in testdesign phase

REQUIREMENTS MBT TOOL TEST ARTIFACTS Test Scenarios

INPUT TO MBT TOOL OUTPUT Test Cases Test data modelsTOOL Test Scripts AutomationFramework

KPMG VALUE ADDAvailability of Banking industry best business process modelers

Competency to work in various modeling tools and MBT Tools An integrated test solution for complete test life-cycle automation with MBT

Efficient traceability mechanism to enable easy mapping between requirements, test scenarios and test cases

10-15% effortreduction in

overall testinglife cycle

Requirements

are managed as

models enabling

easy change

management



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5.6 KPMG Competency Center

KPMG Competency Framework Onboarding Checklist Industry certified professionals

2 weeks extensive training in software testing

Analyze and measure domain and testing tool competencyImprove resource efficacy to perfection

Ongoing skill check through mandatory training hours

We are the one of the leadingconsulting firms ableto deliver Lean certification training courses which are

accredited through Cardiff University BusinessSchools Lean Enterprise Research centre.

Key benefits Exhaustive experience in People evaluation Structured Knowledge /management

Phased, participative approach Milestone based approach

Clearly defined activities and deliverables

Unbiased data gathering through formal interview/ discussions



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6. Thought Leadership

KPMG testing leaders are also active in various testing communities and forums. KPMG team portrays various roles suchas

Organizers Knowledge Partners

Audience Members

Key PresentersCorporate quizzes and testing surveys have beenconducted in among testing enthusiasts. Post in-depth analysis the surveys are converted to a

detailed testing report .

Our knowledge enablement sessions also includesvarious road shows, TMMi workshops that areconducted beyond the geographic divide

Conferences

Roadshows

Workshops Test Innovation Test Leadership Test in Action Emerging Technologies

ThoughtPapers

WebinarsSurveys Quiz

http://www.kpmg.com/in/en/services/advisory/advisorytrainings/pages/tmmitraining.aspxhttp://www.kpmg.com/in/en/services/advisory/advisorytrainings/pages/tmmitraining.aspxhttp://www.kpmg.com/in/en/services/advisory/advisorytrainings/pages/tmmitraining.aspx


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Case Studies



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Test Advisory and Delivery services to FTSE 100 Oil and Gas Company

Objective To provide support in delivery assurance and test processes catering UAT

Client Challenge Client is an FTSE 100 Company providing integrated services across the oil & gas asset life cycle

in 29 countries worldwide

To build their capability, increasing the scale and scope of their service offering

Key Activities Deep understanding of the UAT testing process and expertise in implementing it

Re-running the existing UAT test scenarios and scripts

Identifying positive and negative scenarios, building test scripts for it and executing them

Benefits / Outcomes Quality delivery through early discovery of defects

Identification and implementation of processes

Increased operational approach to UAT



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Mobile Application Testing

ObjectiveTo provide support in mobile application testing on cross platforms- for Blackberry and Android

Client Challenge Requirement of Mobile Web Application testing on cross platforms

Complete testing solution within stipulated time frame

Key Activities Tools Used: selenium RC, Ant, Java, Jenkins

Centre of Excellence for mobile application testing. Development of automated test cases to testthe End to End functionality

Page Object framework was used in Mobile Web Application

Exhaustive set of Test analysis, design and execution activity for Mobile Web Applications

Benefits / Outcomes Widespread mapping of requirements, functional specifications and test design matrix to create

large number of test cases.

Robust methodologies and processes based on KPMGs expertise in executing testing projects



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Quality Management Coordination & Oversight for aHealthcare Insurance Provider

Objective Interpret the ISO 9126 metrics as per the software product

Client Challenge Customer wanted compliance with the ISO 9126 standard for all the software products

Key Activities Reviewed test policies and procedure to leverage any existing processes . Conducted and

documented interviews with client personnel .

Established ongoing coordination and status reporting protocols with client

Document a test strategy highlighting the testing approach, roles and responsibilities, high leveltest schedule, trading partner participation, and impacted systems for ICD-10

Produce a short and long term roadmap to close any gaps in preparation for ICD-10 testing.

Benefits / Outcomes Detected high priority issues and risks and placed an RTM that included service domains,

functions, and process flows.

Developed a QA/ Test Strategy that included recommendations on testing techniques and methods

Testing Strategy recommendations on the test environments and data management



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IT Governance for a Bank in the Middle East

ObjectiveTo develop and assist in the implementation of an IT governance framework for an Islamic Bank in

UAE

Client Challenge Client is an upcoming Islamic Bank in Dubai, UAE

The client wanted to setup an IT governance framework to enable business-IT alignment andstreamline management of IT operations

Key Activities Identified process areas to be addressed in conjunction with client

Did Gap Analysis with respect to COBIT for identified process areas

Developed IT governance frameworkpolicies and processes

Conducted workshops for IT staff and selective business users

Benefits / Outcomes IT governance framework based on best practices like COBIT (Control Objectives for Information

Technology) and ITIL (IT Infrastructure Library)

IT policies to govern overall IT and provide controls

IT processes to streamline IT operations



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ISO Advisory - Reserve Bank of India (Central Bank of India)

Objective To assist in developing Quality Management System for three key departments i.e. EconomicAnalysis and Research, Human Resources Development and Personnel Administration to improveinternal organizations business processes using ISO 9001:2008 standard

Client Challenge Identify improvement opportunities, follow world known Quality standard for following best practices

as expected by standard, to get recognition from third party on their process improvementcapabilities and to ensure that personnel from all level to contribute towards identifyingimprovements and implementing identifying improvements.

Key Activities ISO 9001:2008 awareness training to identified key personnel from the three departments QMS development and facilitation for drafting Quality Policy, Quality Objectives

Management Review Meeting, Internal Auditor Training and Internal Audits Facilitation, Trainingand Train-the-trainer

Assist the management representatives of above mentioned three departments for closing gaps/observations identified during pre surveillance audit and during certification audit

Benefits / Outcomes Quality Management System aligned to best practices of ISO 9001:2008 requirements

Identified set of measurements / KPIs for monitoring and measuring process performance

Easy adaptability of process framework by process practitioners due to their involvement duringprocess designing



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Thank You

For more details, Please do contact

Raman KKPartnerBusiness Excellence, KPMGMob: +91 [email protected]

Prasanth ShanthakumaranDirectorITAS, Bangalore, KPMGMob: +91 [email protected] Rajesh KannanManagerTesting Advisory

ITAS, Bangalore, KPMGMob: +91 9845466192

[email protected]

(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated

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