LAGUNA LĂNG CÔ SUSTAINABILITY JOURNEY...

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LAGUNA LĂNG CÔ SUSTAINABILITYJOURNEY 2016

CONTENT

Content 2Our Core Value 3Introduction 4A Look Back at 2016 6Laguna Lăng Cô’s Sustainability Projects 7CSR1 - Resource Conservation 8

Energy Saving Campaign Earth Hour

CSR3 - Seedlings Mentorships 9CSR4 - Cleaning Communities 10CSR5 - Guests Sustainablitiy Activities 11

English Summer Camp Organic Farm Silent World Art Exhibition Elderly Care Swimming For Safety Blood Donation Day School Water Project

CSR6 - Social Enterprise- Seedlings Café 17“Be Good” Platform 18Build For Good 19Meet For Good Stay For Good 20

Feeding Community Together Cleaning Communities Together

Work For Good 22Sustainability Certification 23Bronze Earthcheck Benchmarking Certificate Earth Check Responsible Event Venue Earth Check Precinct Planning And Design Standard Media 24Guests’ Feedback 25CSR Calendar 2017 26Credits 27

LAGUNA LĂNG CÔ SUSTAINABILITY JOURNEY 2016 | 2

OUR CORE VALUE


Ms Claire Chiang

Banyan TreeGlobal Foundation

chairperson

As a part of global hospitality group operating in diverse locations, Laguna Lăng Cô’s concept of sustainability seeks to create long-term value for multiple stakeholders and destinations and to inspire associates, guests, and partners to take a wider consideration encompassing a long-term view when making business decisions.

Business leaders must lead by not chasing short term profits, but instead by generating long term impact by transforming the way we operate, live, and transact with all stakeholders. Doing good is not extra; it must be the rule of business. It is our duty to leverage the institutions of business and commerce to improve the world.

INTRODUCTION


As a socially responsible business, Banyan Tree, the developer of Laguna Lăng Cô integrated resort, was founded with the core value of driving sustainable development. Banyan Tree Global Foundation was established in 2009 with the call to arms of embracing the environment and empowering the people.

Laguna Lăng Cô, as part of the Banyan Tree Group, has had sustainability at its core since the very first days, from its planning and design to its daily operation. We are proud to be a resort well-known for its socially responsible practices with our wide variety of programmes, from Group initiatives like Greening Communities and Seedlings Mentorship, to Laguna Lăng Cô’s own special projects such as the popular

English Summer Camp for local children. These long-term programmes not only sustain the resort’s position as a leading CSR practitioner in the hospitality industry, but also ratifies Banyan Tree’s long-held values of being a responsible world corporate citizen.

It is my hope that Laguna Lăng Cô will continue to develop and grow in harmony with the surrounding environment and community where our resort is located, and all these efforts will have long-standing effects in the next ten, twenty years, turning Lăng Cô into a vibrant and engaged world-class holiday destination in Central Vietnam.

Gavin Herholdt

Managing DirectorLaguna Lăng Cô

INTRODUCTION


As Ms. Claire Chiang - Banyan Tree Global Foundation’s Chairperson have said, “Doing good is not extra; it must be the rules of business.” We at Laguna Lăng Cô are committed to be a leader of sustainability in Vietnam’s hospitality industry, which is both our ambition and one of our Group’s core values.

For Laguna Lăng Cô, it is not just a responsibility, but also a privilege and opportunity to embrace our environment and support local communities. Each Laguna Lăng Cô associate, management member, and resort guest is our sustainability ambassador, all playing a key role in achieving great success through our Stay for Good and Work For Good programs.

Our achievements in sustainability have been recognized by the local community and government in 2015, taking a lead amongst other enterprises in the region. There are still many missions and challenges

ahead; however, with our clear commitments and goals, we are prepared to meet these head on and continue to shape a sustainable future.

The continuous satisfaction from our guests, stakeholders, and associates as well as sustainability improvement through these CSR projects remain the measures of our success in 2017, all contributing to build our business growth. As building a foundation for the future is very much important, we are gladly sharing here the experience of our 2016 through the Laguna Lăng Cô Sustainability Report for your reading leisure.

Last but not least, we would like to thank you for your participation and support which have all contributed to our achievements in 2016. We look forward to your presence on our journey in 2017.

As an organization, Banyan Tree Hotels & Resorts prides itself on a strong foundation of ideals and sustainable business practices, as much to enhance the stay experiences of our guests and also to enrich the communities in which we operate.

Regardless of the activity, it is always heartwarming to truly make a difference to the life of an individual or family through simple acts of kindness or support where it is needed the most. The feedback that we receive from participating guests remains unanimously positive, with some guests even returning for our long-term community projects.

The resorts of Banyan Tree and Angsana Lăng Cô look forward to continuing to make a difference to the lives of our local communities.

Chi Phan

AVP, OperationsLaguna Lăng Cô

Michal Zitek

Area General ManagerBanyan Tree & Angsana Lăng Cô,

Central Vietnam

For me, some of the highlights of the CSR initiatives are the commitment to ensure that local and fair trade goods and services are purchased where available to support the local economy. Additionally, we sponsor graduate students from local schools, giving special consideration to employing and empowering staff from the local community.

It is great to see that our responsibility and skills all drive towards positive ongoing social sustainability initiatives and measures. It has been a pleasure to take part in such meaningful and impactful programs that help to promote the knowledge of Local Culture at a deeper level.

Joseluis Barrera

Hotel Manager Banyan Tree Lăng Cô,

Central Vietnam

A LOOK BACK AT 2016

OUR KEY FACTS


INCREASING OPERATIONAL EFFICIENCYPROTECTING THE ENVIRONMENTEMBRACING THE PEOPLE

AS PART OF OUR COMMITMENT TO BANYAN TREE GROUP’S CORE VALUE OF DRIVING SUSTAINABLE DEVELOPMENT, IN 2016, LAGUNA LĂNG CÔ CSR HAS CONTINUED OUR EFFORTS TO ESTABLISH SUSTAINABILITY VALUES SURROUNDING THE 3 PILLARS:

Hours all Laguna Lăng Cô guests and associates spent on CSR activities in 2016

CSR Projects organized in 2016

Laguna Lăng Cô associates participating in CSR activities in 2016

collected from Silent World Art Exhibition to support the operation of local social centers

People benefited directly from CSR Projects in 2016

Guests participating in CSR activities in 2016

3482

13

1414

27,410,000VND

1605

394

LAGUNA LĂNG CÔ’S SUSTAINABILITY PROJECTSEmbracing The Environment - Empowering The People


Based on energy consumption facts from Earth Check Benchmarking, the Energy Saving Campaign was to raise associates’ awareness in saving energy for sustainable development.

The campaign used eye-catching posters and stickers to highlight the issue of resource overconsumption and list of tips to guide associates.

In 2016, Laguna Lăng Cô Energy Saving Committee continued working to ensure the effective implementation of energy saving.

CSR1 | RESOURCE CONSERVATION

ENERGY SAVING CAMPAIGN

EARTH HOUR


Earth Hour is an annual campaign of Laguna Lăng Cô, started with the aim of promoting awareness and inspiring all associates and guests to take action on climate change.

On March 18 and 19, 2016 hotel guests were encouraged to turn off non-essential lighting and participate in special fire-lit BBQ dinner organized in the evening with no electricity.

In addition, associates were motivated to save energy by conducting meetings in sunlit open area instead of indoor, and by following the energy saving tips posted around back of house areas.

THIS CAMPAIGN HAD PARTICIPATION OF ALL DEPARTMENTS AND 77 IN-HOUSE GUESTS

IN CANDLELIT BBQ DINNER;

SAVED 4950KWH(EQUAL TO US$544) OF ELECTRICITY.

THE SEEDLINGS MENTORSHIP PROGRAM is a long term commitment of Banyan Tree group, giving underprivileged youths aged 12-18 years old an equal chance of achieving their full potential in life.

CSR3 | SEEDLINGS MENTORSHIP

On 29th June 2016, The 2nd Seedlings Mentorship ceremony was organized to give the school fees for excellent

students and to provide some necessary supplies for school. Also on this occasion, Laguna Lăng Cô appointed 4 experience mentors to guide for 2 underprivileged

local students.

There has been 6 local youths with difficult family background and in the high risk of leaving the educational system benefited from the program since it first launched in 2015.


BEACH CLEANING

LAGUNA Lăng Cô CLEANING CAMPAIGN

CSR4 | CLEANING COMMUNITIES

Every Monday and Friday, the hotels organize beach cleaning along 3km of Angsana and Banyan Tree’s beach, encouraging guests and associates’ participation.

On every 11th and 25th of the month, Laguna Lăng Cô also conducted Laguna Lăng Cô Cleaning Campaign which was first launched in April 2016, calling help from all associates to keep Laguna Lăng Cô clean and protect the surrounding environment of our second home.

Each session will have its own assigned areas within the resort.


IN 2016WE COLLECTED

3.5 TONSOF GARBAGE ALONG THE BEACH

AND WITHIN THE RESORT

Following the success of our English Summer Camp which benefited 326 local students in 2014-2015, Laguna Lăng Cô launched the extended program ENGLISH IS FUN 2016, with classes not just in the summer but throughout the school year.

This project is continuously expanding with the hope to help more local students improve their English efficiency, and more importantly, to build up their passion for learning English through a variety of fun games and interactive lessons.

CSR5 | GUESTS SUSTAINABLITIY ACTIVITIES

ENGLISH SUMMER CAMP


THESE WEEKLY CLASSES BENEFITED

210 STUDENTSRECEIVING GREAT FEEDBACK

AND PARTICIPATION FROM

76 HOTEL GUESTS ALONGSIDE

9 ASSOCIATESWHO WERE VOLUNTEER TEACHERS.

THREE STUDENTS PARTICIPATED IN THIS PROGRAM AT BINH AN PRIMARY SCHOOLS ACHIEVED AWARD IN IOE - DISTRICT LEVEL

ENGLISH CONTEST

Laguna Lăng Cô has launched its own extensive organic farm in 2014 which utilizes worm farming as the source of nutrition. The fully sustainable 10,000 m2 organic farm, situated close to the golf course is opened with the aim to:

ORGANIC FARM

CSR5 | GUEST SUSTAINABILITY ACTIVITIES

Provide fresher products for the hotels’ spa and kitchens with herbs, vegetables and other local plantsBe an organic farming model for local farmers Become a venue for cooking classes and fun family eco-experience for guests


DURING 2016, THE ORGANIC FARM WAS PLEASED TO WELCOME

196 GUESTS(DOUBLE THAN THE YEAR 2015)

AND PROVIDED NEARLY

500KGOF HERBS AND VEGETABLE FOR

THE HOTELS.

SILENT WORLD ART EXHIBITION



Silent World Art Exhibition was annually launched since 2015 with the aim to help local disabled young artists reach out to the world and build up their hidden art talents through art therapy classes.

In May-June 2016, the exhibition showcased nearly 100 artworks including paintings, calligraphy, torn paper artworks, and paper fans made by 30 disabled youths from local social centers in Da Nang city and Phu Loc district. After 1 month of exhibition, over 120 paintings/crafts were sold.

RAISED

27,410,000 VNDPROCEEDS WAS CONTRIBUTED

TO LOCAL DEAF CLUB & SOCIAL CENTER

ELDERLY CARE PROGRAM


Elderly Care Program was launched by Laguna Lăng Cô in February 2015 with the aim to bring a warmer home to the senior locals with monthly visits from our volunteers.

The activities in each visit included basic amenities provision (rice, milk, bed sheets, noodles, shampoo, etc.), basic home care and stories sharing with the elders.


IN 2016

NEARLY 150LAGUNA LĂNG CÔ ASSOCIATES AND

GUESTS HAVE JOINED THE MONTHLY VISITING DAYS



Since drowning is the second leading cause of accidental death for young people in Vietnam especially in rural areas of Phu Loc district, Thua Thien Hue province. Laguna Lăng Cô organized annual Swimming For Safety project from the year 2014 with the aim to provide first aid courses and swimming techniques to local children

From 30th June to 1st July 2016, Laguna Lăng Cô continued to support local primary schools by hosting swimming classes for young students at Angsana Angel Pool.

On 26th May 2016, Laguna Lăng Cô continued to organize Blood Donation Day in support of health issues for local community.

SWIMMING FOR SAFETY

BLOODDONATION DAY

THE 2016 CLASSES BENEFITED

25 STUDENTSFROM NUOC NGOT PRIMARY SCHOOL NEARBY

THE RESORT WITH VOLUNTEER FROM RECREATION TEAM AND

7 HOTEL GUESTSTO GUIDE THE STUDENTS WITH SWIMMING

TECHNIQUES AND SAFETY SKILLS

SINCE 2014

OVER 400LAGUNA LĂNG CÔ ASSOCIATES

HAVE PARTICIPATEDTO DONATE

57,900 CCOF BLOOD TO HUE RED CROSS

ASSOCIATION



SCHOOL WATER PROJECT

School Water Project was first launched in 2014 with the purpose of supporting the Vietnamese national target of alignment to the UN Millennium Development Goals by providing clean water to local school, improving sanitation and enhancing awareness of sanitation.

Until the end of 2016, the project provided 4 water filtration systems and personal hygiene training to 4 local schools benefiting to 2200 local children.

IN NOVEMBER016, ON THE OCCASION OF THE 2ND LAGUNA GOLF CLASSIC 2016,

LAGUNA Lăng Cô HANDED OVER CLEAN WATER FILTRATION SYSTEM TO NUOC NGOT 1 PRIMARY SCHOOL, PROVIDED PERSONAL HYGIENE TRAINING AND

ALLOWED 750 STUDENTS TO ACCESS TO CLEAN WATER.

Seedlings is the first restaurant launched by Laguna Lăng Cô under Banyan Tree’s group-wide mentorship programme with the aim to provide training and job opportunities for disadvantaged local youths, giving them the necessary life skills to forge successful careers in hospitality.

Seedlings serves as a launching platform for local youth development in collaboration with non-governmental not-for-profit organisations, providing invaluable vocational skills and experience. These local youths receive specialist training in either Kitchen Service or Front of House Service, together with regular English classes. The restaurant’s focus on career and personal development includes training opportunities at Vietnam’s largest integrated resort Laguna Lăng Cô.

CSR6 | SOCIAL ENTERPRISE

SEEDLINGS CAFÉ


TO DATE, SEEDLINGS HAS REACHED REMARKABLE ACHIEVEMENTS:

6 COMPLETED TRAINING COURSES

54GRADUATED TRAINEES

(100% EMPLOYED)

PROVIDED SHORT-TERM INTERNSHIP OPPORTUNITY FOR 33 INTERNS

TRIPADVISOR’S CERTIFICATE OF EXCELLENCE 2015-2016

CERTIFICATE ofEXCELLENCE=2015 Winner=

“BE GOOD” PLATFORM

LAGUNA LĂNG CÔ IS COMMITTED TO SUPPORTTHE GROWTH OF A BETTER COMMUNITY FOR ALL


BUILD FOR GOODMEET FOR GOODSTAY FOR GOOD

WORK FOR GOOD


IN 2015, LAGUNA LĂNG CÔ HAS BEEN VERIFIED BY EARTHCHECK as a responsible event venue after demonstrating compliance to the EarthCheck program for Banyan Tree event venues based on the criteria of the ISO Standard 20121 for Events Sustainability Management Systems.

This achievement places Laguna Lăng Cô as a leader in the unique worldwide group of sustainable tourism operators that are able to ensure all events held at their venue are responsible.

By launching Build For Good platform, Laguna Lăng Cô is set up to operate efficiently while supporting the community and ecological efforts.

From 2013, led by the GPS Development Service team, Laguna Lăng Cô has achieved the EarthCheck Precinct Planning and Design Standard which is in line with Banyan Tree’s commitment to continually develop responsibly and sustainably.

MEET FOR GOOD

BUILD FOR GOOD



In conjunction with Banyan Tree Group’s Stay For Good initiative and World Food Day 2015, Laguna Lăng Cô continued to hold its Feeding Communities Event, in which every guest room night at the resort during the week of World Food Day was turned into one nutritious meal for the local community.

On 14th October 2016, the Feeding Communities event was organized at Nuoc Ngot Social Protection Center to continue raising awareness of poverty and hunger issues.

The feeding day was memorable with various fun games and lovely performances by the students. A proper hand-washing training was conducted to raise awareness and provide action to prevent a range of diseases.

STAY FOR GOOD

FEEDING COMMUNITIES TOGETHER


THE GUESTS AND LAGUNA LĂNG CÔ ASSOCIATES SERVED

220NUTRITIONAL MEAL AND GIFTS TO

220DISABLED LOCAL KIDS & PEOPLE

INCLUDING RICE, BASIC AMENITIES WHICH SPONSORED BY LAGUNA

Lăng Cô SUPPLIERS.


Celebrating Banyan Tree’s group-wide Cleaning Communities campaign,

Laguna Lăng Cô organized 2 Cleaning Communities events from 1st to 7th

Jun at 2 different locations.

DAY 1DAY 1: 6TH JUNE | CANH DUONG BEACH

90 kg of rubbish was collected along Canh Duong beach by 25 associates. The effort was highly appreciated by the local community with their support and spontaneous participation.

CLEANING COMMUNITIES

TOGETHER

DAY 24TH JUNE | BINH AN COMMUNE

With great efforts from 35 Laguna Lăng Cô associates and the local Youth Union, Binh An commune was cleaned up properly; all 90 rubbish collected was sent to the Loc Vinh central garbage dump



To inspire and encourage our HODs to continue their support for our sustainability efforts, as well as to create a fun working environment for all associates, on 25th August 2016, Laguna Lăng Cô CSR Champions performed at all offices and presented a small plant pot containing meaningful message and a CSR T-shirt to all HODs.

WORK FOR GOOD


SUSTAINABILITY CERTIFICATION

Laguna Lăng Cô has continued our commitment to achieve the best practices in environmental and social sustainability. Since 2013, Laguna Lăng Cô has partnered with EarthCheck to ensure scientifically proven and critically defendable systems towards environmental preservation and conservation across operations.

In 2016, Laguna Lăng Cô continued to show improved performance in the most evaluated sectors including energy consumption, greenhouse gas emission, potable water consumption, waste sent to landfill... We are honored to gain the SilverEartchCheck Certification, making us the 1st certified resort in Vietnam.

SILVEREARTHCHECK

BENCHMARKING CERTIFICATE

EARTH CHECK RESPONSIBLE EVENT VENUE

EARTH CHECK PRECINCT PLANNING

AND DESIGN STANDARD


In 2016, Laguna Lăng Cô is proud to have achieved the Silver EarthCheck

Certification for sustainable environmental development, making it the only EarthCheck-certified resort

in Vietnam, strengthening Laguna Lăng Cô’s position as a leading sustainable hospitality business after only 3 years

of operation.

MEDIA


Laguna Lăng Cô’s CSR efforts garnered attention and positive feedback from local and regional media for its numerous projects.

GUESTS’ FEEDBACK


WK C | Laguna Lăng Cô guest

“Wonderful Experience”There was a comprehensive daily program planned for the guest, which kept us occupied during our three-night stay in the resort.

We visited the resort’s organic farm, which is part of their corporate responsibility initiatives to show the farmers in the nearby villages how to cultivate their crops using organic methods. Some of the vegetables and herbs from the farm were also supplied to the restaurants in the resort. My son enjoyed his time there as he was able to have a first-hand experience to be a farmer, seeding and harvesting of vegetable.

Another activity that we felt meaningful was to teach English in a local elementary school. My wife signed up to be the teacher for the one and half hour lesson while my son joined in as one of the students. They had a wonderful time interacting with the kids who were very enthusiastic about learning and the group activities.

Mathew Lam | Laguna Lăng Cô guest

My holiday in Laguna Lăng Cô was a fascinating eye-opener. The CSR projects which I participated gave me good opportunities to learn and appreciate what I have right now. I think it will be very useful and nice for other children to have experience like this.

Ada Lo, PhD | Laguna Lăng Cô guest

We got the opportunity to join the CSR team to teach in the English summer camp they organized for the children from the village. It was a good experience for my children. They are already asking if they can go back for English teaching again next summer!! They are already planning what they can bring to the children. We also visited the organic farm of Laguna. It was a good learning experience for my “city” kids where they learn about the worm farm, the different types of vegetables being grown, feeding the goats and rabbits.

We also visited the Seedling restaurant in Hoi An. It’s really great to see the efforts which the group has put into helping the youngsters who are disadvantaged. My children are now Facebook and friends with “Tien” which was a seedling member but now employed at the Saffron in Banyan Tree Lăng Cô.

SchlossSchwarzenbach | Laguna Lăng Cô guest

“What a place!” My family and I had a wonderful stay at The Banyan Tree Lăng Cô. We stayed in the 3 bedroom villa for 6 people which was absolutely wonderful and very lavish. As we were 7 people, we kindly asked for an extra bed to be placed in one of the larger rooms which was a bit of a squeeze but that did not ruin the holiday overall.

As the Banyan Tree shares the site with its sister hotel Angsana, this meant that there was a lot of cross- dining and cross- activities taking place between the 2 hotels which gave guests more options of where to eat and what to do. One of the evnts that we took part in was a visit to a local school to teach children English for the afternoon which was absolutely brilliant! Great initiative from a cultural standpoint and the kids at school and my own kids had a laugh.

The staff was very friendly at the hotel and i cannot fault anything - which at the price we paid, would be expected!

Lee Siew Yian | Independent Consultant of Banyan Tree Lifestyle

I visited and worked with the CSR team on many occasions. I am truly impressed by the engagements at many levels, with so many areas being looked into. The projects made a huge difference to the lives of the community, the environment, and helping the villagers to be sustainable.

Thank you for the chance to share the great work, and I look forward to working with the team again to help the local community in the near future.

CalxBeloved | Seedlings Café’s guest

Seedlings café restaurant was set up to help training the under-privileged to work in the hospitality industry. So while the food is good, patrons also have the opportunity to help the young Vietnamese. Do not miss this place when in Hoi An. Sow a seed, change a life.

CSR CALENDAR 2017

Month Projects Frequency


Banyan Tree Group Initiatives

Laguna Lăng Cô Projects

Month Projects Frequency

Jan

Earth Check Benchmarking Monthly

English Is Fun Weekly

Organic Farm Scheduled

Laguna Lăng Cô Cleaning Campaign Every 11th & 25th

Elderly Care Every 10th

Feb


Seedllings Graduation Ceremony Scheduled




Organic Farm Weekly

Mar





Organic Farm Weekly

School Water Project Scheduled

Earth Hour Scheduled

Apr





Organic Farm Weekly

School Water Project Scheduled

Silent World Art Exhibition opening Scheduled

May




Organic Farm Weekly

Laguna Lăng Cô Cleaning Communities Every 11th & 25th

Silent World Exhibition closing Scheduled

Laguna Lăng Cô Blood Donation Scheduled

Jun


Cleaning Communities together Scheduled



Organic Farm Weekly


July


3rd Seedlings Mentorship Ceremony Scheduled



Organic Farm Weekly


Swimming for safety Scheduled

Aug



Organic Farm Weekly


“English Is Fun” Graduation Scheduled

Sep



Organic Farm Weekly


Oct


Feeding Communities Together Scheduled



Nov

Earth Check Audit Event



Dec


Seedllings Graduation Ceremony Scheduled


Winter warmth Scheduled



CREDITSManaging EditorChi Phan

Senior EditorsVy NguyenTuong Nguyen

ContributorsClaire ChiangGavin HerholdtMichal ZitekJoseluis Barrera

Design & LayoutDung Pham

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Laguna Lăng Cô - Corporate Social ResponsibilityCu Du Village, Loc Vinh Commune, Phu Loc District,Thua Thien Hue Province, Vietnam

T: +84 (0) 54 3695 881 | E-mail: [email protected]

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