Date post: | 17-Jul-2015 |
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Education |
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Operational DefinitionsBetter Understand How To Create Operational Definitions
What Is Your Definition?
• System downtime
• On time arrival
• Late to a meeting
• Good managers
• Clear communication
• Cycle time
What Is An Operational Definition?
• A clear, understandable description of what’s to be observed and measured, such that different people taking or interpreting the data will do so consistently.
• Defining a Defect: Any nonconformity in a product or process; it is any event that does not meet the performance standards of the project “Y.”
Common Areas To Define
• Categories
• Cycle Time
• Assessing Attributes
• Measurement Scale and Method
How To Create Operational Definitions
• Have a few people write a draft
• Have others test the definition
• Develop a job aid to support the definition
• Have people not involved in the project test the definition
• Finalize the definition and provide training to the people who will collect your data
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