Learning Development Curriculum Guide

BE INSPIRED. BE MORE.

Supply Chain Curriculum Guide

Developing Tomorrow’s Leaders

BE INSPIRED. DEVELOPING TOMORROW’S LEADERS

Overview 5

Learning and Development Policy and Procedures 9

Leadership TrainingEssentials of Leadership I 10Essentials of Leadership II 11Developing the Leader Within You I 12Developing the Leader Within You II 13Coaching and Developing Others 14

Operational ExcellenceFrontline Operational Leadership 15Understanding Results v. Financial Forecasts 16Optimizing Performance through Integrated Logistics Design 17Metrics Reporting and Improving Results 18Start-Up Training 19Improving your Supply Chain Knowledge 21Delivering Effective Shift Meetings 22

Hourly TrainingCoordinator Enrichment Program: Leading Others (CEP I) 23Coordinator Enrichment Program: Leading the Business (CEP II) 24Coordinator Enrichment Program: Leading with Teams (CEP III) 25Coordinator Enrichment Program: Leading Myself (CEP IV) 26Coordinator Enrichment Program: Crossroads (CEP V) 27Coordinator Enrichment Program: Developing Yourself (CEPVI) 28

Business Skills DevelopmentCustomer Service Workshop 29Train the Trainer 30Presentation Skills 31Business Writing 32

Targeted Career DevelopmentEmerging Leaders Program 33General Managers Academy 34Leadership Challenge Program 35

eLearningwww.Mylearningworld.net 36

CURRICULUM

2

Leadership Enrichment Program


Global Executive Leadership Program 41

Accelerate Consultative Selling Overview 43Accelerate Consultative Selling Essentials 44Accelerate Consultative Selling Advanced 45Commercial Contract Management Workshop 46Accelerate Commercial Contracting 47Project Management 101 48Project Management 102 49Solution Design Academy 50

Michigan State Supply Chain Program 52Negotiations / Joint Problem Solving 53

CURRICULUM

3

Other Supply Chain Courses

Global Corporate Programs

External Courses


LEADERSHIP ENRICHMENT PROGRAM

BE MORE.

For more information, please contact the Learning & Development team at [email protected].


Our long-term “Growth Through Excellence” strategy summarizes the Supply Chain division’s approach to achieving our three bottom lines: to become the Provider, Employer and Investment of Choice. We have demonstrated our ability to deliver against this strategy in the Americas over the past three years with record new business signings, continued improvements in our Employee Opinion Survey results and our enhanced ability to provide a cost and service advantage to our customers. With our organization’s continued growth comes increased opportunities for associates at every level of the organization.

To fuel this growth in the future, it is a strategic priority to effectively strengthen and prepare our Leaders and Managers. Toward that end, we have developed a robust training curriculum that allows you to learn the skills you need to exceed in your existing role and prepare for your next one.

The Leadership Enrichment Program (LEP) continues to expand and grow with the business. Throughout this program you will find a combination of soft skill and technical skill courses. These range from topics on leadership and operational excellence to the business skills you need to perform effectively.

We hope that you will take full advantage of the Leadership Enrichment Program. We are confident that if you do, you will not only benefit personally from the curriculum, but you will also expand your knowledge base to share with your peers and direct reports. The success of the organization depends on you, and training and development is a vital step towards individual success.

If you have any questions along the way, please feel free to reach out to the Learning and Development Team or your local Human Resources Representative.

Thank you,

Timothy F. SprostySr. Vice President HRSupply Chain Americas

5


SEQUENCE COURSE REQUIREMENT AUDIENCE

Year 1 Essentials of Leadership I Required

Highly recommended

Operations Supervisors, OperationsManagers, General Managers

Directors, Functional Roles

Year 1 Frontline Operational Leadership

Highly recommended

Operations Supervisors, OperationsManager, New Managers


Year 2 Essentials of Leadership II Required

Highly recommended

Operations Supervisors, Operations Managers, General Managers


Year 2 Developing the Leader Within You I

Required

Highlyrecommended

Operations Supervisors, OperationsManager, New Managers and Directors

Functional Roles

Year 2 Understanding Results v. Financial Forecasts

Required

Highly recommended


Functional Roles

Year 2 Optimizing Performance through Integrated Logistics Design

Required

Highly recommended


Functional Roles

Year 2 Metrics Reporting & Improving Results

Required

Highly recommended


Functional Roles

TRAINING GUIDELINES

6



TRAINING GUIDELINES

SEQUENCE COURSE REQUIREMENT AUDIENCE

Year 3 Developing the Leader Within You II Required

Highly recommended

Operations Supervisors, OperationsManagers, General Managers and Directors

Functional Roles

Anytime Coaching and Developing Others; Team Excellence

Required

Highly recommended

Operations Supervisors, Operations Managers, New Managers, General Managers and Directors

Functional Roles

Anytime Improving your Supply Chain Knowledge

Functional support teams

Anytime Coordinator Enrichment Program: Leading Others

Hourly Coordinators, Taskers and Leads

Anytime Coordinator Enrichment Program: Leading the Business


Anytime Coordinator Enrichment Program: Leading with Teams


Anytime Coordinator Enrichment Program: Leading Myself


Anytime Coordinator Enrichment Program: Leading with Metrics


Anytime Customer Service Workshop For anyone in a customer service or customer service related role such as CSR, Taskers and Dispatchers

Anytime Train the Trainer For all associates involved in developing or delivering training

Anytime Presentation Skills For anyone looking to improve their presentation skills

Anytime Business Writing For anyone looking to improve their business writing skills

Anytime Start‐Up Training Existing or planned implementation teams

Invitation Only General Managers Academy Operations Managers with the potential to become General Managers

Invitation Only Leadership Challenge Program General Managers with the potential to become Directors

7



TESTIMONIALS

“My supervisor enjoyed the class immensely and came back pumped and motivated. It helped him be more sensitive to others’ viewpoints and expanded his perception of Supply Chain. You don’t know how great the training is until you attend!”

-Pete Henderson, General Manager

“I must admit that after my 20 years of leading organizations, learning new management approaches is always fascinating and enlightening to me.”

-Jeff Dixon, Director Operations Execution and Excellence, DGF-Ocean Freight N.A.

“I would like to take the opportunity to thank each of you for the most uplifting and enlightening experience over the past three days. You have instilled in me a new sense of passion, commitment, and self-worth. Every one of you can take pride in your values; you exemplify each and every one of them.”

-Kelly Fitzpatrick, Risk and Safety Specialist

8

“Thank you for developing this class and coming to review it with us last week. I learned more from this class than any other I have taken in my career. It was the right class at the right time for me. Although some of the lessons struck a nerve and were painful, it helped me recognize opportunities for improvement. I am already applying learning points to my daily life, and all in all this is a win-win!”

-Daniel Pollock, Transportation Manager

“I have been to many seminars and training events in the last 25 years, but I have never left one feeling as “changed” and motivated as I do, after this one.”

-John Haynes, General Manager


Cancellation Policy

For all courses within the Leadership Enrichment Program a cancellation policy does apply to anyone canceling a course less than 14 days before the start date. In the event that a cancellation is made within this time frame, the participants Cost Center will be charge 1 ½ times the amount of the course fee.

No Show / No Call Policy

For all courses within the Leadership Enrichment Program (minus the General Managers’ Academy and Leadership Enrichment Program), a No Show / No Call Policy does apply to anyone who does not notify the Learning and Development team that they will be unable to attend the training. In the event that a No Show / No Call takes place, the participant’s Cost Center will be charged two times the amount of the course fee.

Meals

Lunch and refreshments are provided during Leadership Enrichment Program courses. If you have dietary restrictions, please contact the Learning and Development Team and we will do our best to accommodate you.

Travel / AccommodationFor all Leadership Enrichment Program courses you are responsible for making your own travel/accommodation arrangements in accordance with the company Travel Policy. Please use Concur Travel http://www.ConcurSupplyChain.com (US: 1.877.645.2597 for Canada: 1.877.784.0411) as your travel resource.

ExpensesAny travel expenses incurred should be claimed by your site/department. If, for any reason, you are unable to attend, please contact the Learning and Development Department immediately. Your site/department may still have to pay the costs for this course as outlined above by the Cancellation and No Show / No Call Policies.

POLICIES & PROCEDURES

9



Course Description

This three day training course explains the logistics division’s leadership philosophy, defines the role of a leader in our organization and provides the tools necessary to become a more effective leader. At the conclusion of the training, participants will fully understand the company’s leadership expectations, behaviors and skills and will understand the importance of communication, building relationships and conflict resolution. Participants will fully understand the company’s corrective action policy and be able to properly document all performance issues.

Course Overview

• Full understanding of leadership behaviors and expectations

• Tools to assist with relating to your staff to enhance associate engagement

• Practical methods to deal with conflict

• Better understanding of managing your reaction to everyday people related situations

• Gain insights into taping in to the needs of others to motivate them to peak performance

Course Outline

• Leadership Philosophy and Behavior

• Communication Skills

• Building Effective Relationships

• Corrective Action

• Conflict Resolution

Target Audience

Operations Supervisors, Operations Managers, General Managers, Directors and Functional Support Roles.

Course Duration

This is a three day course which is typically held from Tuesday-Thursday, 8:00 AM – 5:00 PM.

Additional Information

Please note the cancellation policy on page 9. All available dates and open registration are published on www.mylearningworld.net.

ESSENTIALS OF LEADERSHIP I

10


Course Description:

This three day training course utilizes the leadership skills learned in Essentials of Leadership I to build an effective team. It provides tools to transform a high performing work group into a high performing team. At the conclusion of the training, participants will fully understand the information and planning that is required to build an effective team, as well as recognize the characteristics of a high performing team and the stages of development a team goes through. They will understand the importance of setting direction for their team and be able to assess their team’s skill sets and skill gaps and assist with development.

Course Overview

• Understand the importance of, and learn how to develop a well written Vision & Mission

• Deep understanding of team dynamics and how to build a high performing team

• Understand the importance of aligning values to team objectives

Course Outline

• Developing a High Performing Team

• Developing Team Purpose & Direction

Target Audience


Prerequisite

Participants at a General Managers level and below. Must complete Essentials of Leadership I prior to registering for Essentials of Leadership II.

Course Duration

This is a three day course which is typically held from Tuesday-Thursday, 8:00 AM –5:00 PM.



ESSENTIALS OF LEADERSHIP II

11


Course Description

This three day training course is designed to assess participants’ leadership strengths and areas of development to provide them with the knowledge of their world and to become the visionary leader required in today's business climate. At the conclusion of the training, participants will have the ability to assess leadership ability and behavior across four dimensions: knowing yourself, knowing others, knowing the organization and knowing the world, and they will have the ability to evaluate specific behaviors that demonstrate an in-depth knowledge of strategic and visionary concepts.

Course Overview

• Learn personal values that drive leadership behavior

• Gain an understanding of personal and professional goals

• Receive an in-depth analysis of your leadership style

• Receive feedback to gain insight on the behaviors that shape you as an individual and leader

• Be able to implement change in a positive manner

Course Outline

• Foundation of Leadership – Values

• Understanding Yourself as a Person

• Understanding Yourself as a Leader

• Building a High Performing Culture

• Being a Change Agent

• Developing Yourself

Target Audience


Prerequisite

Participants at a General Managers level and below must complete Essentials of Leadership I & Essentials of Leadership II prior to registering for Developing the Leader Within You I.

Course Duration



Please note the cancellation policy on page 9. All available dates and open registration are published on www.mylearningworld.net

DEVELOPING THE LEADER WITHIN YOU I

12


Course Description

This three day training course is designed to provide you with the tools needed to take the concepts from Developing the Leader Within You I and put them into practice. At the conclusion of the training, participants will understand the impact of attitude on leadership behavior and success. They will develop the ability to apply the SABO formula for getting results with people and understand empathic and “I” responses in building positive relationships. Participants will improve their interpersonal relationships and understand the concept of self-deception.

Course Overview

• Understand how your leadership behavior impacts others and team results

• Gain awareness of self-limiting thoughts that impact your leadership ability

• Fully understand the impact of people on our business

• The ability to analysis the impact of attitude on team performance

• Understand self control of emotions and their impact on others

Course Outline

• Self Limiting Thoughts

• Managing Yourself

• People Driving Leadership

• Connecting with Others

• Strengthen the Relationship

• Leadership Reality

Target Audience


Prerequisite

Participants at a General Managers level and below must complete Essentials of Leadership I, II and Developing the Leader Within You I prior to registering for Developing the Leader Within You II.

Course Duration




13

DEVELOPING THE LEADER WITHIN YOU II

BE INSPIRED. DEVELOPING TOMORROW’S LEADERS 14

Course Description

This three day course is designed to help participants learn how to manage and develop associate performance through coaching and development strategies to address associate skill sets. Participants will learn how to write and deliver effective performance reviews to improve performance and associate engagement as it relates to hourly associates.

Course Overview

• How to identify coaching gaps and develop a coaching strategy to address their needs

• How to effectively coach associates to obtain higher levels of performance

• The impact of associate performance on productivity and quality

• To develop effective communication strategies to properly motivate associates and move them in the right direction

• How to develop and write SMART goals and objectives for associate reviews

• How to deliver effective reviews for all performance situations

Course Outline

• People development strategy

• Effective communication and relationship skills

• Coaching for optimal performance

• Develop associates for future positions

• How to calibrate performance

• How to write and development performance reviews

• Review of development tools

Target Audience

Operations Supervisors, Operations Managers, and New Managers. Highly recommended for General Managers, Directors and Functional Support Roles.

Course Duration

This is a three day course which is typically held Tuesday-Thursday, 8:00AM –5:00 PM.



COACHING & DEVELOPINGOTHERS


Course Description

This three day training is a comprehensive, company designed operational leadership course focusing on fundamental operational expectations, including labor planning requirements, performance management and successful observation cycles. This course will teach the management of operational excellence as well as instilling a culture of safe behaviors and positive working environments through a solid sanitation program and properly completing investigations for both safety and behavioral challenges.

Course Benefits

• To gain an understanding of the differences between leading and managing in order to achieve operational excellence

• Acquire the ability to conduct effective performance reviews and develop associates

• Ability to successfully coach through the observation process

• Address key components and strategies to effectively investigate safety and HR related issues

• Identify critical differences between the most common approaches to sanitation while detecting keys to successful implementation

Course Outline

• Operational Leadership: Long term and short term success requirements balance the needs of the team, utilizing the Law of the Scoreboard to understand and impact changing requirements while pre-shift activities set the tone and precedent for the operation.

• Driving Performance: Our primary value and #1 resource is our people; driving performance requires developing our people, coaching behaviors and correctly performed observations build accountability.

• Managing Performance: A detailed look at how to effectively conduct workplace observations based on measurable criteria and expectations to achieving maximum employee performance.

• Safety Essentials: Address safety measures deemed essential by law as well as the company in order to manage a safe working environment.

• Investigations: Learn processes, keys to accountability and relationship building.

• Sanitation: Review pit falls and wins through engagement as a part of the culture by exploring the three most common approaches for implantation, effectiveness and accountability.

Target Audience

Operations Supervisors and New Managers. Highly recommended for Operations Managers and Functional Support Roles.

Course Duration

This is a three day course which is typically held from Tuesday-Thursday, 8:00AM – 5:00 PM.



15

FRONTLINE OPERATIONAL LEADERSHIP


Course Description

This one day training is designed to help participants understand financial reporting and the causes of variances between financial projections and actual results. At the conclusion of the training, participants will be able to analyze the causes for variances in financial forecasting vs. monthly results and how to improve performance.

Course Overview

• Understand development of site financials

• Learn how Cost Models are developed

• Understand how budgets are derived from cost models

• Learn the importance of mid-month forecasting

• Learn how to positively impact financial results

Course Outline

• Assumed Labor Rates vs. Actual Labor Rates

• Assumed Fixed Labor, Facility, Equipment Maintenance, Supplies and Benefits v. Actual

• Assumed Order Profile vs. Actual Profile

• Assumed Productivity vs. Actual Productivity

Target Audience

Operations Supervisors, Operations Managers and New Managers. Highly recommended for General Managers, Directors and Functional Support Roles.

Course Duration

This is a one day course which is typically held concurrently with Optimizing Performance through Integrated Logistics Design and Metrics Reporting and Improving Performance from Tuesday-Thursday, 8:00 AM – 5:00 PM.



16

UNDERSTANDING RESULTS V. FINANCIAL FORECASTS


Course Description

This one day training is designed for participants to gain an understanding of the impact facility layout and space utilization have on operational performance. At the conclusion of the training, participants will have an understanding of the strategy of our Integrated Logistics Design department and criteria needed to effectively layout a distribution center and optimize operational performance.

Course Overview

• Learn the importance of utilizing the Integrated Logistics Design team on performance

• Share best practices with other participants

• Understand design team strategies

• Lean slotting options to improve productivity

• Identify design changes to improve performance in current operation

Course Outline

• Five Key Steps to Determining Facility Layout

• Determining storage Density and Capacity

• Determining Throughput Capacity

• Storage Alternatives

• Slotting Alternative

Target Audience

Operations Supervisors, Operations Managers and New Managers. Highly recommended for General Managers, Directors and Functional Support Roles

Course Duration

This is a one day course which is typically held concurrently with Understanding Results v. Financial Forecasts and Metrics Reporting and Improving Performance from Tuesday-Thursday, 8:00 AM – 5:00 PM.



17

OPTIMIZING PERFORMANCE THROUGH INTEGRATED LOGISTICS DESIGN (ILD)


Course Description

This one day training is designed to provide participants with the knowledge to use and understand the Global Metrics Tool. At the conclusion of the training, participants will have an understanding of the operational metrics reporting procedures, metrics definitions, calculations and tools. In addition, participants will identify a metric defect, identify the potential root cause and create an action plan to correct the defect.

Course Overview

• Learn how to access and use the Global Metrics Tool

• Understand the use of metrics to drive improved performance

• Gain knowledge of the Executive Teams use of metrics to measure performance

• Use class to improve a current metric defect

• Share best practices with other sites experiencing a similar metric defect

Course Outline

• Web-based Operational Metrics Procedures

• Setting up KPI Targets

• Event Summary

• Metrics Scorecard

• Metrics Definitions and Calculations

• Use of Metrics Tool

Target Audience

Operations Supervisors, Operations Managers, and New Managers. Highly recommended for General Managers, Directors and Functional Support Roles

Course Duration

This is a one day course which is typically held concurrently with Understanding Results v. Financial Forecasts and Optimizing Performance through Integrated Logistics Design, from Tuesday-Thursday, 8:00 AM – 5:00 PM.



18

METRICS REPORTING & IMPROVING RESULTS


Course Description

This two to three day workshop consists of practical simulation of start up challenges focused on achieving operational, financial, customer service and key performance goals during new business implementations. At the conclusion of this workshop participants will possess the knowledge base necessary to meet the challenges that arise in a start-up environment.*

Course Overview

• Site specific workshop tailored to site needs

• Review of Project Plan and status

• Workshop coordination with Director and GM

• Team development of vision statement

• Team development of mission statement

Course Outline

• Our Culture

• Developing Our Vision and Mission

• Communication

• Business Pursuit

• Development of Business Agreements

• Site Selection

• On-site Team Implementation Activities

• Training

• System/Information Technology

• Post Implementation/Lessons Learned

*This workshop can be customized to your specific needs. Facilitators will work with you to determine what information is necessary for your site’s start-up needs. (A list of potential objects to covered on the next page.)

Target Audience

Existing or planned implementation teams, Operation Supervisors, Operations Managers, New General Managers, New Directors of Operations; identified individuals able to travel or relocate to support new business implementations; individuals able to travel from other Supply Chain locations and able to commit to assisting in the implementation process.

Course Duration

This is a two to three day workshop which is typically held Tuesday-Thursday, 8:00 AM – 5:00 PM

(continued on page 22)

19

START-UP TRAINING


Potential Course Objectives

• Learning the importance of creating and establishing the desired culture in new operations

• Understanding the importance of Mission and Vision in creating focus

• Developing understanding of the key elements of new business development and implementation

• Understanding descriptions of Request for Proposal (RFP)

• Understanding Integrated Logistics Design (ILD)

• Reviewing legal documents required for the initiation of new business

• Understanding the critical elements of recruitment, onboarding, training and development in a new business environment

• SIPOC – Supplier, Inputs, Processes, Outputs and Customers

• Learn the roles and responsibilities of the management team during the ramp up and implementation

• Review Start-up Toolkit

• Review consideration of systems requirements and parameters to support new business

• Understanding the importance and use of inventory control from the inception of the business

• Review Training & Safety – keys to successful execution of the operational plan

• Practice in a simulated operating environment including operational planning and execution


This class is available by request only. Please contact [email protected] for scheduling.

START-UP TRAINING

20


Course Description

This course is designed to provide associates in functional roles the information they need to better service their operational counterparts. Participants will come away with the knowledge necessary to proactively engage with their operational contacts and provide the required support.

Course Overview

• Philosophy and how Supply Chain fits into the DPDHL umbrella

• Break down of our sectors

• How we win business

• How we start-up a business

• Operational terms and acronyms

• Understand that warehouses are focal points for product and information flow between sources of supply and beneficiaries

• Aspects to consider when managing warehouse operations

• Resource requirements

• Basic warehouse equipment

Course Outline

• What is Contract Logistics

• Integrated Logistics Design/Cost Models

• Labor Management

• Reimbursement and Indemnity Agreements

• Commercial Structures

• Project Plans

Target Audience

Any associate that is in a functional support role or associates that would benefit from an increased knowledge of the relationship between operational and functional roles.

Course Duration

This is a two day course which is typically held from 8:00 AM – 4:00 PM.


Please note the cancellation policy on page 9. To register an associate for this training please contact [email protected]. All available dates are published on www.mylearningworld.net.

IMPROVING YOUR SUPPLY CHAIN KNOWLEDGE

21


Course Description

This one day training is designed to help participants deliver effective shift meetings to improve team communication, employee morale, shift productivity and provide day-to-day shift direction. At the conclusion of the training, participants will be able to effectively present key shift communications to their team. Participants will be graded by their instructor and immediate manager and are required to score 80% or higher on their final shift meeting presentation.

Course Overview

• How to present an impactful message to a team

• How to structure the message to ensure effectiveness

• Full understanding of the criticality of conducting shift meetings

• The impact of shift meetings on employee engagement, shift effectiveness and EOS results

Course Outline

• Keys to effective shift meetings

• Developing credibility as a presenter

• How to properly structure a shift meeting

• How to present a powerful message

• How to use effective non-verbal communication

• How to handle questions effectively

Target Audience

Operations Supervisors

Course Duration

This is a one-day course which is typically held on Tuesdays from 8:00 AM – 5:00 PM.


This class is available by request. Please contact [email protected] for scheduling.

22

DELIVERING EFFECTIVE SHIFT MEETINGS


Course Description

This one day training course will enhance the skill sets of current Leads and Coordinators and provide them with the tools they need to become more effective leaders. At the conclusion of the training, participants should fully understand company expectations of the Lead and Coordinator roles as well as understand the importance effective communication plays in them. This training provides participants with an understanding of how building effective relationships can lead them towards success.

Course Overview

• Improves the current skill set for the Coordinator Enrichment Program

• Increases awareness around the needs of our business

• Enhances the ability to influence, communicate, drive results, direct, motivate and help build an effective team

• Assists in the development of a plan for potential growth in current role and an understanding of the expectations of the next leadership level

Course Outline

• Understanding your Role

• Learning to Lead

• Communication

• People and Relationships

• Self Development

Target Audience

Those associates in a Lead, Coordinator or Tasker role with the potential to be an Operations Supervisor.

Course Duration

This is a one day course which is typically held from 8:00 AM – 4:00 PM.



COORDINATOR ENRICHMENT PROGRAM: LEADING OTHERS (CEP I)

23


Course Description

This one day training course will enhance the skill sets of current Leads and Coordinators and provide them with the tools they need to become more effective leaders. At the conclusion of the training, participants will fully understanding how to effectively plan and organize their work, they will have the knowledge to help drive operational efficiencies and understand Supply Chain’s key measurements for success. Leads and Coordinators will also understand their role in training and developing other associates.

Course Overview

• Gives a comprehensive overview of the Supply Chain business

• Provides the importance of planning and organizing in the coordinator role

• Increases awareness, knowledge and use of the key measurements used in Supply Chain

• Provides the tools to analyze, develop and implement effective training programs for your team of associates

Course Outline

• Planning and Organizing

• Productivity

• Results and Measurement

• Business Requirements

• Your Role in Training and Development

Target Audience


Course Duration




COORDINATOR ENRICHMENT PROGRAM: LEADING THE BUSINESS (CEP II)

24


Course Description

This one day training course will enhance the skill sets of current Leads and Coordinators and provide them with the tools they need to become more effective leaders. At the conclusion of the training, participants will fully understanding how to effectively establish and explore our expectations of positive team behaviors as a Coordinator Enrichment Program.

Course Outline

• Define the characteristics of a high-performing team

• How to effectively collaborate with other team members within any given team

• How to establish effective collaboration between teams

• Understanding and embracing the common goals of the team

• Explore the importance of and ways to build trust among team members

• Understanding and leading effective team communication

• How to bring the team building blocks together to achieve results in the business

Target Audience


Course Duration




COORDINATOR ENRICHMENT PROGRAM: LEADING WITH TEAMS (CEP III)

25


Course Description

This one day training course will enhance the skill sets of current Coordinator Enrichment Programs by providing tools to help them become more effective leaders. The course will examine who they are from an internal perspective, as well as the impacts we have on one another.

Course Outline

• The importance of values, and knowing what values are most important to an individual

• Understanding the effects of values on leadership behaviors and those we lead

• The importance of self-image and self-esteem in a leader's work and personal life

• Understanding myself in the workplace through use of the DISC personal profile

• Gaining knowledge of and becoming emotionally intelligent

Target Audience


Course Duration




COORDINATOR ENRICHMENT PROGRAM: LEADING MYSELF (CEP IV)

26


Course Description

This one day training course will enhance the participants knowledge of what it will take to move to the next level of leadership. At the conclusion of this training the participant will have the ability to decide if they want to move to the next level or is it something they were just interested in.

Course Overview

• What is required of a Supervisor

• Assimilation to the new role

• Establishing credibility

• Addressing your hourly and leadership team in your new role

Course Outline

• A day in the life of a Supervisor

• Challenges

• Credibility essentials

• Critical communications

Target Audience

Those associates in a lead, coordinator or tasker role with the potential to be an operations Supervisor.

Course Duration




COORDINATOR ENRICHMENT PROGRAM: CROSSROADS (CEP V)

27


Course Description

This one day training course will enhance the skill sets of current Leads andCoordinators and provide them with the tools they need to become a moreeffective leader. At the conclusion of the training, participants will fullyunderstand developmental guidelines including gap analysis, creating a development plan, aspects of behavioral interviewing, and how to prepare their resumes to apply for Operations Supervisor positions.

Course Overview

• Improve understanding of the development process and planning• Recognizing their skill gaps and methodology to improve• Concepts of Behavioral Interviewing and resume preparation to move into

Supervisor roles

Course Outline

• Development Philosophy• Skill Gap Analysis• Development Plans• Behavioral Interviewing• Resume Preparation

Target Audience


Prerequisite

CEPI - V

Course Duration




COORDINATOR ENRICHMENT PROGRAM: DEVELOPING YOURSELF (CEP VI)

28


Course Description

This 4 hour workshop explores the ability of associates in customer service related positions to meet the needs of their customers, both internal and external. This workshop focuses on making interactions with internal and external customers a positive and helpful experience.

Course Overview

This course will teach you to • Determine the purpose of a customer service role• Explore daily challenges faced by associates in a customer service related role• Understand the need of both internal and external customers• Create ways to ensure a positive customer interaction• Develop positive relationships with internal and external customers• Learn to deal with and satisfy difficult customers

Course Outline

• The purpose of a customer service role• Dealing with challenges of a customer service role• Understanding and meeting customer needs• Creating a positive experience and relationship with the customer

Target Audience

Any associate in a customer service or customer service related role such as CSR, tasker and dispatcher.

Prerequisite

None.

Course Duration

This course will take place over 4 hours. The day of week for this workshop will vary based upon the needs and requests of the field leadership team.



CUSTOMER SERVICE WORKSHOP

29


Course Description

This two day training course will help participants gain an understanding of how to effectively design, develop and deliver effective training programs. At the conclusion of the training, participants will have the tools to design and deliver effective training programs

Course Overview

• Gain an understanding of the importance of effective training programs and how to avoid common pitfalls of ineffective training

• Properly prepares leaders to design and deliver effective training programs in any area where training is conducted

• Assists leaders to understand the differences in adult learning styles and incorporate the most effective design and delivery method for training

• Provides a consistent methodology for the design and delivery of training programs

Course Outline

• Course Management

• Adult Learning

• Managing the Environment

Target Audience

All site leaders, HR professionals or other Supply Chain functional leaders involved in developing and/or delivering training programs.

Course Duration

This is a two day course which is typically held Tuesday-Wednesday.



TRAIN THE TRAINER

30


Course Description

This two day training will help participants gain an understanding of how to deliver effective customer presentations. At the conclusion of the training, participants will have enhanced their skills to deliver consistently effective presentations.

Course Overview

• Learn how to design, develop, and structure a presentation

• Enhance ability to deliver powerful impactful presentations

• Fully understand how to analyze target audiences and properly prepare

• Learn how to channel anxiety into positive energy

• Be able develop professional Powerpoint presentation slides

Course Outline

• Presentation Overview

• Purpose & Structure

• Audience Analysis

• The Delivery

• Visual Aids

• Presentation Tips

• The Presentation

Target Audience

Associates that prepare and give customer presentations or anyone looking to enhance their presentation skills.

Course Duration

This is a two day course which is typically held Tuesday-Wednesday.



PRESENTATION SKILLS

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Course Description

This half day training will help participants understand the proper techniques for writing in the workplace. The session is broken into a classroom piece and personalized one on one feedback and coaching to hone each individual’s skills. At the conclusion of the training, participants will have the knowledge and tools to immediately implement in their everyday communication.

Course Outline

• Introduction

• Importance of good business writing

• Getting your audience to pick up and process your communications

• This is not your father’s business writing: Some things are OK

• Personalized Coaching

Target Audience

Associates looking to improve their business writing skills.

Course Duration

This is a half day course which is typically held from 8:30 AM – 1:30 PM



BUSINESS WRITING

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Course Description

This six workshop program will allow individuals to better position themselves for upward mobility and career development by gaining tools to further their leadership potential within the organization.

Course Overview

This program will provide individuals skills in the areas of mentorship, networking and career and development coaching. Participants are provided with an Executive Sponsor and a Talent Management Coach per class. Tools are provided to encourage mentoring relationships and career development.

Course Outline

• First Choice Way• FIRO Business Assessment• Networking• Presentation Skills• Behavioral Interviewing• Change Management• Effective Communication• Time Management• Business Development• Delivery & Effectiveness (e.g. Safety, Re-Engineering, LMS, Mgmt Review, etc.)• Labor Planning• Performance Management and Coaching• ILD Concepts and Solutions• Inventory Control• Commercial Contract Management• Financial Training

Target Audience

Operations Supervisor level who meet the following criteria: • At least one year of employment with the company• Fully Meets or above in PMP• 100% Mobility• Ultimate potential of promotable 2+ levels• Desire to further career aspirations • This course is by invitation only. Participants will be nominated by their sectors

during succession planning.

Course Duration

This program is made up of six workshops held over two years in increments of two day sessions. Sessions are held in different areas around North America. Touch bases with Coach and Webinars will occur in between workshops.


For additional information regarding this course, please contact [email protected].

EMERGING LEADERS PROGRAM

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Course Description

This targeted development course is designed to expose participants to a variety of learning experiences over four three day workshops and work-based projects. Participants are hand-selected by each sector’s leadership team to attend sessions broken into modules covering topics including, but not limited to: Commercial Contract Management, Business Development, Recruiting, IT, Compensation & Benefits, Cost Modeling, Labor Management, Succession Planning, and Labor Relations. At the conclusion of the academy, Operations Managers will possess the knowledge and have the necessary tools to become a General Manager.

Course Outline

Workshop 1 – Consists of an overview of the expectations of the General Manager role. This workshop focuses on the overall expectations of the role and dives deep into the communication expectations of a General Manager.

Workshop 2 – Focuses on the financial expectations a General Manager experiences throughout their role and focuses on the tools and processes for financial forecasting and reporting. Workshop 2 also brings perspective to topics such as First Choice, the Global Metrics System and Quality.

Workshop 3 – Consists of an overview of the functional Human Resources support piece of the business and it’s support of the facility.

Workshop 4 – Is dedicated to understanding the customer, from the business development process through the customers’ value proposition. Participants will understand how we win business and how we continue to grow the customer base.

Target Audience

• Open to Operations Manager level associates who have the capability of being promoted to General Manager.

• This course is by invitation only. Participants will be nominated by their sectors during succession planning.

Course Duration

This program is made up of four three-day workshops. These workshop are typically held Tuesday-Thursday, 8:00 AM –5:00 PM at locations throughout North America.


For additional information regarding this course please contact [email protected].

GENERAL MANAGERS ACADEMY

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Course Description

This targeted development course is designed to expose participants to a variety of learning experiences over four three day workshops and work-based projects. Participants are hand-selected by each sector’s leadership team, and attend sessions broken into modules covering topics including, but not limited to: Strategic Leadership, Self Assessment, Business Writing, Advanced Financial Training, Performance Management, and Business Development. At the conclusion of the program, General Managers will possess the knowledge and have the necessary tools to become a Director of Operations.

Course Outline

Workshop 1 – Workshop one consists of an overview of the expectations of a Director of Operations. Participants will focus on the requirements and responsibilities of the role, as well as assess their current skills and areas of opportunity. They will be introduced to the structure of the program and the final project assignments at this stage.

Workshop 2 – Workshop two focuses on development of self and others,recruiting and sourcing, performance management, and talent management. Participants will focus on managing their internal talent through succession planning, calibration of team performances and coaching techniques.

Workshop 3 – Workshop three consists of Accelerate self training, negotiation skills training as well as operational performance improvement and applicability within the business.

Workshop 4 – Workshop four involves meeting customer needs through the understanding and application of Strategy 2015, applying outside perspective to the Supply Chain business, as well as an in depth study of Commercial Contract Management.

Target Audience

• Current General Managers who have the capability to be promoted to Director

• This course is by invitation only. Participants will be nominated by their sectors during succession planning.

Course Duration

This program is made up of four three-day workshops. These workshop are typically held Tuesday-Thursday, 8:00 AM –5:00 PM at locations throughout North America.



LEADERSHIP CHALLENGE PROGRAM

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Do you want to learn new skills and develop your career whenever and wherever you want?

Mylearningworld.net brings you over 1500 courses that you can take with you wherever you go, offering a fantastic opportunity to develop your knowledge and your career!

Available online 24/7 to all exempt associates, www.mylearningworld.net can be accessed at work or from home, offering easy, global access to more subjects than ever before.

This tool offers:

Internal Classroom Registration - all of the company’s internal training opportunities which are available for registration within the system.

Custom Courses - Over 200 interactive courses supporting key business programs.

In-depth Learning - Over 300 interactive in-depth learning courses around key business & management skills - many mapped to our competencies.

Quick Access Learning - Over 300 short text-based pieces of business know-how (knowledge bytes), written by industry experts.

Three easy steps to help you get started:

1. Simply enter www.mylearningworld.net into your web browser

2. Username: Two letter country code + your employee ID number (ie. US000000 or CA000000)

3. Password: Employee ID number (ie. US123456)

What are you waiting for? Visit www.mylearningworld.net to get started today!

Questions? Feel free to email us at [email protected].

MYLEARNINGWORLD

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Mark Balzer, Vice President of Learning and Development, has over 25 years of collected experience within the Learning and Development and Human Resources fields. His core responsibilities include training Leadership Enrichment Program classes as well as content development. Mark received his BA in History from SUNY at Fredonia and obtained his Masters in Organizational Communication at Murray State University.

Jim Arbogast, Director of Learning and Development, has been with Supply Chain for over16 years. Prior to his role in L&D he was a field HR Manager. Jim’s responsibilities include training Essentials of Leadership I & II, Developing the Leader Within You I, Train the Trainer, Coordinator Enrichment Program: Leading Others and Leading the Business, and General Managers Academy.

Mark Bray, Director of Learning and Development, brings over 10 years of Supply Chain knowledge to the business. He currently trains the Operational Excellence courses - Frontline Operational Leadership, Technical Leadership Series, General Managers Academy, Change Management, Start-Up Training, and Coordinator Enrichment Program: Leading Others and Leading the Business. Mark received his BS in Management and an AS in Business Administration from Indiana Wesleyan University.

Jeremy Bertke, Director of Learning and Development, has been with Supply Chain for over 10 years and currently trains the Operational Excellence courses - Frontline Operational Leadership, Technical Leadership Series, General Managers Academy, Change Management, Start-Up Training, and Coordinator Enrichment Program: Leading Others and Leading the Business. Jeremy received his BS in Education from Wright State University.

LEARNING & DEVELOPMENT TEAM

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Natalie Babbert, Senior Training & Development Specialist, joined Supply Chain over five years ago and has been with the Learning and Development Team since December 2012. Previous to this, she spent five years with the Regional Finance Team. In her role, Natalie will be responsible for the development and deployment of eLearning for the US and Canada as well as the marketing efforts for the Learning & Development team. Natalie received her MBA from Ohio University.

Stephanie Gorby, Training & Development Specialist, has been with the Learning & Development Team since October 2012. Her responsibilities include Leadership Enrichment Program course coordination, General Managers Academy support, support and management of MyLearningWorld.net, and reporting and tracking training metrics. Stephanie received her BA in Visual Art from The University of Western Ontario.

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Kristin Baker, Learning & Development Manager, joined Supply Chain over six years ago and brings with her an extensive knowledge of Talent Management as well as Supply Chain best practices. In her role, Kristin will oversee the management of eLearning and MyLearningWorld.net as well as the Leadership Enrichment Program trainings. Kristin holds a bachelor’s degree from The University of Akron.



Carolina Nogueira, Training & Development Supervisor, has over 10 years of experience in Human Resources and has been a part of the Learning & Development team since July 2010. Her responsibilities include management of Corporate Trainings Programs for Brazil and Southern Cone. Carolina received her MBA in Strategic People Management from FGV Business University and her BA in Psychology from PUC University.

Armando Reyes Fragoso, Learning & Development Director, has over 15 years of experience in Human Resources and has been a part of the Learning & Development team since July 2010. His responsibilities include corporate staffing, training, organizational development, and internal communications for Mexico. Armando received his degree in Business Administration from the Autonoma University of Mexico.

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Amaya De Gandiaga, Learning & Development Manager, has over 15 years of experience in different areas of Human Resources such as Organizational Development, Talent Acquisition and Training and has been part of the Learning & Development team since May 2012. Her responsibilities include management of Corporate and Operational Programs for DHLSC Mexico. Amaya has a Certification in Leadership Architecture, from Lominger International Korn Ferry as well as certification in internal coaching.


GLOBAL CORPORATE PROGRAMS

BE MORE.


Course Description

The objective for this program is to strengthen leadership, to build a common culture of Respect and Results, and to create unity by reflecting on individual behaviors and leadership styles connecting to DP DHL's strategy 2015.

Course Overview

After participating in this program, individuals will be able to apply the ideas behind building a common culture and unity throughout the workforce to DPDHL’s strategy 2015. The participants will understand how their actions affect the business, their peers and direct reports as well as ways to create an ongoing learning environment within their business area.

Course Outline

This course tackles the following objectives:

• Strengthen the “One Company” mindset

• Increase leadership capability to have a culture of open and honest communication where associates feel they are contributing, learning, and growing

• Clarify how leaders can impact the 3 bottom lines

• Understand personal tendencies and how they affect leadership style

• Improve the ability to manage in complex, matrix and remote environments

• Establish a basis for ongoing learning and support through a peer network

Target Audience

This is a required class for all RCS E-F (Vice President level) across every Division of DPDHL. Since there are limited spots within each region, the process will be managed centrally to ensure each class is representative of different Sectors, Functions, etc.

Course Duration

Three day workshop



GLOBAL EXECUTIVE LEADERSHIP PROGRAM

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OTHER COURSES

BE MORE.


Course Description

Accelerate Consultative Selling Overview is intended for functional teams who help support the business development teams.

Course Overview

The four hour course is intended to provide a high-level overview of the Accelerate sales methodology, help you understand our basic selling philosophy, and offer some detail around how you can contribute to the Accelerate process in your day-to-day role.

Target Audience

Functional teams who help support the business development teams.

Course Duration

Four hours

Cost

There is no cost associated with this training unless a cancelation is made within seven days before the training. In this case there will be a charge of $50.00.


Please contact Jen Miller, [email protected], for more information or logon to www.mylearningworld.net to see all available dates and open registrations.

ACCELERATE CONSULTATIVE SELLING OVERVIEW

43


Course Description

Accelerate Consultative Selling Essentials will provide you with the tools, strategies, and techniques necessary to:

• Gather and analyze data and information

• Convert contacts into coaches who want us to win

• Gain access to senior management

• Deliver business-relationship presentations that differentiate us from the competition

• Have an impact on senior management while maintaining the support of all key players

Course Outline

This workshop will focus on these key selling elements:

• Research: Effectively and efficiently building an understanding of our prospect or customer's business by analyzing data, building a strong Coach Network, and conducting high-impact research meetings

• Communication: Leveraging account research to gain access to senior management and deal effectively with Gatekeepers without losing the support of the people we work with every day

• Presentation: Delivering high-impact, customer-focused business-relationship presentations to senior-level decision-makers

Target Audience

Required for all Business Development professionals

Course Duration

Three days

Cost

$2,000 / participant


Please contact Jennifer Miller, [email protected], for more information or logon to www.mylearningworld.net to see all available dates and open registrations.

ACCELERATE CONSULTATIVE SELLING ESSENTIALS

44


Course Description

This exciting, fast-paced course will build upon all that you experienced during Accelerate Consultative Selling. This two day course will focus on several key topics, including a review of the Accelerate sales process and how to capitalize on it in all sales situations.

Course Outline

In addition to expanding on topics like conducting effective research meetings and presentations, Accelerate Advanced will introduce a wealth of new content, including the following modules:

• Handling the Price Objection

• Dealing with Procurement - Breaking the Rules

• Displacing the Incumbent

• Closing Business

You will have a homework assignment the evening of the first day of class, and will present in small groups on the second day.

Target Audience

This course is for Business Development associates who already use the Accelerate methodology in sales cycles.

Prerequisite

• Must be in a Business Development role

• Must have attended Accelerate Consultative Selling

• Must submit a copy of at least one business-fit presentation created within the last 6 months

• Have manager approval

Course Duration

Two days

Cost

$1,000 / participant


Please contact Jennifer Miller, [email protected], for more information or logon to www.mylearningworld.net to see all available dates and open registrations.

ACCELERATE CONSULTATIVE SELLING ADVANCED

45


Course Description

This workshop is designed to provide users with an understanding of the contracting process and their role within the contracting process. The participants will be educated on the importance of key contractual terms and explore how those key contractual terms relate to our business through case analysis.

Course Overview

After participating in this course, individuals will have an overall understanding of Commercial Contracts Management and its purpose within the business.

Course Outline

• Commercial Contract Management Process

• Commercial Terms

o Term

o Scope of Services, Compensation, and KPIs

o Termination and Asset Backing

o Liability and Insurance

• Breakout Exercises

Target Audience

Those individuals involved in the contract development process or those looking for a more in-depth understanding of the contract process than covered by the Commercial Contract Management Webinar.

Course Duration

One day

Cost

$15 / participant


Please contact Maria Tzagournis, [email protected], for more information or log on to www.mylearningworld.net to see all available dates and open registrations.

COMMERCIAL CONTRACT MANAGEMENT WORKSHOP

46


Course Description

The purpose of the course is to develop and deliver a globally consistent, practical training program that gives our BD/customer facing teams key skills and knowledge to understand and achieve robust, sustainable commercial agreements with customers.

Course Overview

Once participants have completed the course, they will be able to do the following:

• Be more successful and confident to represent the company in commercial discussions and in closing deals, for commercial sustainable contractual agreements.

• Have shared experiences of how contract arrangements can go right and wrong and what can be learned from these experiences.

• Be able to identify pitfalls in a contract and apply the company's commercial expectations.

• Be aware of the balance between risk and reward within a contract, typical negotiations stances and factors to consider in more complex arrangements.

Course Outline

• Benefits of contracting

• Getting it right...and wrong

• The big picture

• Why written contracts?

• Review contractual concepts

• Identifying risks

• Addressing risks

• Identifying the pitfalls & preparing to represent the company

• Meet the internal stakeholders

• Preparing for the customer feedback session

• Pulling it all together

Target Audience

The primary audience is the Global Sales and North American BD Community as well as North American General Manager and Operations population, finance teams, and other customer facing groups.

Prerequisites for this course are the CCM Workshop or CCM Webinar and Accelerate Consultative Selling - either full course or 1/2 day session.

Course Duration

Two days

Cost

$150 / participant


Please contact Maria Tzagournis, [email protected], for more information or logon to www.mylearningworld.net to see all available dates and open registrations.

ACCELERATE COMMERCIAL CONTRACTING

47


Course Description

Project Management 101 is DHL/Supply Chain's introductory project management training course. It is designed to provide associates with an introduction to project management theory and DHL/Supply Chain's project management approach. PM101 is highly interactive and utilizes lecture, case study, team and individual exercises to present concepts and enable hands-on training. The course also introduces project management tools and templates available in DHL/Supply Chain's Project Management Global Standard Toolkit.

Course Overview

After participating in this course, individuals will understand the DePICT process and be able to apply this to their daily business needs.

Course Outline

The course centers on DHL/Supply Chain's project management methodoloyknown as DePict. DePict is an acronym symbolizing DHL/Supply Chain's 5-phase project methodology (Define, Plan, Implement, Control, Transition). The course curriculum is divided into four main topic areas:

• Background & Terminology

• Organizational Context

• Project Management Process

• Cultural Alignment Note: Classes conducted in Mexico City, Mexico are facilitated in Spanish.

Target Audience

PM101 is designed for general audiences and is an open enrollment offering. Associates who are members of account, project or functional teams responsible for new business growth or improving existing business operations will benefit from this course.

Course Duration

Two days

Cost

$575 / participant


Please contact Randye Barnhart, [email protected], for more informationor logon to www.mylearningworld.net to see all available dates and open registrations.

PROJECT MANAGEMENT 101

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Course Description

Project Management 102 is part of a Global DHL Project Management Curriculum that builds upon the teachings from PM101. It is designed to allow participants to experience typical issues and resolutions common across DHL projects, while reinforcing correct usage of the DePICT methodology through a case study approach.

Course Overview

After participating in this course, individuals will be able to help multidisciplinary project teams to overcome the barriers of knowledge diversity, and use this diversity to their advantage.

Course Outline

PM102 is a highly interactive training course. In order to ensure knowledge transfer through best practice exchange, 75% of the class involves participation and practice of PjM principles through case study exercises, role playing, self-assessments, and a fun project game. Only 25% of the time will be spend on PjMtheory lecture.

Target Audience

Participants should have at least 1 year of project management experience and currently manage projects or lead project work streams as their primary role as well as having taken Project Management 101 previously.

Prerequisite

PM101 is a prerequisite for associates choosing to attend this course. Participants will need to bring their DISC Personal Profile Report from PM101 to this class. Manager approval is required. Please note that this course is for Project Managers or project work stream leads only.

Course Duration

Two and a half days

Cost

$600 / participant


Please contact Randye Barnhart, [email protected], for more information or logon to www.mylearningworld.net to see all available dates and open registrations.

PROJECT MANAGEMENT 102

49


Program Description

The Solution Design Academy program provides the opportunity to develop a broad understanding of logistics design principles while learning how to apply them in an associate’s day-to-day job. This may cover tools to help with re-slotting initiatives, training to fully understand an ILD cost model review, or ways to identify optimization opportunities in a customers’ transportation network.

Program Overview

The Solution Design Program currently consists of 9 training courses and covers a variety of topics within warehousing and transportation. These technical skill courses will give you the knowledge to approach your job from a solution design perspective.

Program Outline

The Solution Design Program is a comprehensive Exel ILD designed curriculum that spans from introduction to warehouse and transportation design to more advanced topics such as slotting analysis. The courses offered are as follows:

• Warehouse Operational Design Strategies

• Network Transportation Design

• Comprehensive Cost Model Training

• Slotting and the Heat Map Tool

• Productivity Modeling

• Layout Optimization & Drawing with AutoCAD and 3D Tools

• I2M: Lean Manufacturing and JIT Design

• Inventory Optimization

• Independent Case Study

Target Audience

Any associate who would like to learn more about Integrated Logistics Design.

Course Duration

Varies based upon the class.

Cost

Varies per class.


For the cost structure and duration of the class, please contact Adrian Kumar ([email protected]) for more information. Cancellation must be 7 days prior to the start of the class for a full refund otherwise the participants’ cost center will be charged 0.5 times the amount of the class.

SOLUTION DESIGN ACADEMY

50


EXTERNAL COURSES

BE MORE.


Course Description

This rigorous program is a lecture based, academic, professional class that will cover all aspects of the Supply Chain and is taught by the best professors in the field.

Course Overview

After participating in this program, individuals will understand how the Supply Chain business works from Marketing to Finance.

Course Outline

• Lecture based graduate level academic curriculum

• Covers the entire supply chain from marketing to finance

Target Audience

General Manager or Director nominated during succession planning as someone who would benefit from a better understanding of the entire supply chain or who may not have had formal logistics training. This program is invitation only.

Course Duration

One week, usually held in May

Cost

• $4,200 / participant



MICHIGAN STATE SUPPLY CHAIN PROGRAM

52


Course Description

This program provides an efficient training and development opportunity to establish a clear, simple set of principles that constitute the Supply Chain approach to negotiating solutions.

Course Overview

After participating in this program, individuals will be able to practice negotiation techniques fit for internal and external situations.

Course Outline

• Review of negotiations customized to fit the company’s needs

• Practical and application-oriented and stress active adult learning through a number of hands-on negotiation scenarios.

• Present negotiation as joint problem-solving rather than hard bargaining for one side’s position.

• Single robust mental model of negotiation applicable to both external and internal negotiations.

Target Audience

This class is meant for General Managers and above who negotiate as a significant part of their daily responsibilities. This includes negotiations with external parties (vendors, customers, partners) as well as internal parties (other DHL/Supply Chain colleagues, departments, functions) and are nominated during succession planning.

Course Duration

Two days

Cost

Cost differential due to location of class

• $850 / participant if onsite at the ASC (Westerville, OH)

• $975 / participant if held at site other than the ASC

Additional cost may incur if extra travel is needed for trainer



NEGOTIATIONS/JOINT PROBLEM SOLVING

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Learning Development Curriculum Guide

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