Learnscapes

Self service

Comprehending

Conversation

Collaboration

Learning

1. Comprehension2. Conversation3. Collaboration

+ Internet

People– Colleagues– Customers– Experts– Partners– Teammates

Things– Performance support– Answers– Professional news– Competitive intelligence

Location, location, location

1. Comprehending

Bet

a

2. Conversation

Bet

a

Bet

a

Bet

a

Customer conversations

Bet

a

...with more than one type of customer

Bet

a 16

17

3. Collaboration

Bet

a

Conversing at HP, MIT, Merck, Sun

Who knows? Expertise? Background? Instant connections. Their current location, status, availability.

Project coordinationCollaboration

Staying currentMonitoring situationLocating references

Individual expressionIdea sharing

Professional developmentProcess innovation

Bet

a

Conversing at HP, MIT, Merck, Sun

Facebook

Wiki

Del.icio.usBlogger

Ning

Open Source

Bet

a

SAP Community Network

jaycross.com

22