Types of communication

Types of communication based on the communication channels used are:-

Verbal communicationNon-verbal communication

Verbal communicationVerbal communication refers to the formof communication in which message istransmitted verbally, communication isdone by word of mouth and piece ofwriting. In verbal communicationremember the acronymKISS - keep it short and simple.

Sub-division of verbal communication:-1) Oral communication-spoken words, speech, radio etc.2) Written communication- signs or symbols, message, hand written etc.

Non-verbal communicationNon-verbal communication is thesending or receiving of wordlessmessages.

Elements of non-verbal communication are:-1)Appearance- speaker-clothing, hair style, neatness etc. surrounding-room size, lightning, decorations etc.2)Body language- Facial expression, gestures, postures etc.

Even without words message canbe strong.

The 3 methods of communication are

1. Oral/Verbal

2. Written

3. Visual

Oral Communication is Sending a verbal message.

Internal Eg. Intercom, face-to-face meeting.

External Eg. Radio, telephone.

Oral CommunicationAdvantages

Quick

Instant FeedbackDisadvantages

No Record

May be hard to remember

Types of MeetingsAGM: Annual General Meeting.

EGM: Extra-ordinary General Meeting.

Ad hoc: Informal meeting on the spur of the moment.

ChairpersonCalls meeting to order.Ensures that meetings run smoothly.

SecretarySends out notices of meetings.Writes up the Agenda.Keeps minutes.

TreasurerKeeps a record of all finances.Prepare final accounts.Prepares financial reports.

Written CommunicationSome record is kept.

Internal Eg. Notice Board, Memo

External Eg. Letter, e-mail, fax

Written CommunicationAdvantages

Record kept

Dont have to remember everythingDisadvantages

No instant feedback

May not be confidentiale.g. fax

A Memo isA short note used within a business.To: Mr. KellyFrom: CSPE Class representative.Date: 10/10/08Subject: Recycling paper.Message: Please place used paper in recycle bins.Signed: Mary Jones.

A Notice of a Meeting isInformation about a meeting.Sent by the secretary.Name: 1st year PTMDate: 20/10/08Place: SHS, TullamoreTime: 9.00-3.00Signed: Aoife Malone

An Agenda is

A list of topics that will be discussed at a meeting.

Sample Agenda

1.MinutesSummary of last meeting.2.Matters ArisingIssues that need further discussion.3.CorrespondanceLetters of apology etc.4.ChairpersonsReportRecap of the years events.5.Treasurers ReportSummary of finances.6.Election of OfficersAppointing new officers.7.AOBAny Other Business

Visual CommunicationUsing charts, graphs, videos and television to give a messages internally & externally.

Visual CommunicationAdvantages

Easy to understand

Shows trends and comparisonsDisadvantages

Some people may not understand

Takes time to prepare

Rules for preparing charts/graphs

Give it a title.

Label the Y axis (eg. year)

Label the X axis (eg. quantity)

Bar Chart Is a series of bars.Used for comparing quantities.

Line/Trend GraphIs a chart that uses lines.Used for showing changes over time.

Pie ChartsIs a circle divided into segments.Used to show percentages or proportions.

Other servicesPublicity post

Delivers leaflets for a small fee.

Swift post

Letter will be delivered quicker for a fee.

Freepost

Special envelopes where customers can reply to business & they pay the postage.

Telecommunication servicesTelephones

FreefoneTextingAnswering service

MODERN METHODS OF COMMUNICATION

Internet

E-mailwww

Teleconferencing

Up to 20 people can talk together.

Video-conferencingTV link up of sound & pictures for meetings without travel.

RecapWhat is communication?Internal and external communicationMethods of communicationOralWrittenVisualModern methods of communication