Lehman College Faculty RetreatJanuary 22, 2018 - Draft

Actionable Data at Lehman College:Future Use Case

“Actionable data is key to harnessing the

transformational power of a campus community.”

President José Luis CruzThe Journey from Business Intelligence to

Lehman 360EDUCAUSE Journal, October 2016

Data Insight Action

Purposefully gathered

Explore patterns

Strategic focus

Address specific

challenges

Actionable Data for Accelerating Student Success

Intentional Outcomes

Orchestrated, Cross-channel Experiences• Map student experiences and synchronize• Increase satisfaction and outcomes

Integrated Systems• Coordination, analytics, communications• Architectural framework

Tools Linked to Strategy• Shapes perceptions• Multiple systems• Coordinated planning

Check Eligibility via DegreeWorks

When students apply for graduation during their final semester, an audit

is completed and supporting documents are obtained.

Notify Problem CasesNotify students regarding

graduation audit issues that may impact their graduation.

Late Filing ProcessOnerous process that requires students to complete a form in

person.

GraduationAuditor

Current: Graduation Auditor

Sharing CommunityBetter course projectionsDean’s Office and Registrar will develop a preventive approach in providing student-centered recommendations to improve outcomes

DegreeWorks PlannerMeaningful advising sessionsStudent, Dean’s Offices, and Faculty benefit from understanding course offering needs of continuing students.

Student-Centered ApproachElimination of graduation applicationStudents will know their assigned graduation specialist and have the ability to call on them throughout their studies

Focus on CompletionCreate a culture of early actions

Improved accuracy of academic records to ensure upper divisional

undergraduate and graduate students remain on track

Ensure ComplianceImproved Federal and State aid

eligibility by paving a path of requirements to graduate

Push NotificationsReal time proactive engagementStudents kept “in the know” via

Lehman 360, text-messaging, and email

GraduationSpecialists

Future: Graduation Specialists

Student Population

Current Population served:Total = 5,445

Proposed Population served:Total = 9,414

Spring 2017

463

1,9883,457

GraduateLower Senior (90-104.9 credits)

694

1,988

3,457

1,347

1,928

GraduateLower Senior (90-104.9 credits)Upper Senior (105 + Credits)Lower Junior (60-74.9 credits)Upper Junior (75-89.9 credits)

* An additional 3,969 students will be audited

Students

Proposed Population by School

Spring 2017 Population

Continuing and Professional Studies, 13

Arts and Humanities (1,045)Continuing and Professional Studies (13)HS2N (3,453)Natural and Social Sciences (4,209)Gradaute Students (694)

NSS 4,209

GRAD694

A&H1,045

HS2N3,453

Smart Data DiscoveryFind patterns and gain insights based on machine learning. Validate with standard predictive modeling tools.

Lehman 360Student & faculty platform integrates & provides personalized information for action. Automated nudges and communications hub.

Systems of RecordCUNYfirst/SIS, IR data,

Blackboard, Degree Works, etc.

Student Success DashboardOracle BI: CUNYfirst and IR

cohort data to examine actionable information for

student success teams.

Systems in Context

cc: Caspar Rubin - https://unsplash.com/@casparrubin?utm_source=haikudeck&utm_medium=referral&utm_campaign=api-credit

Lehman 360 Platform

Students

ü Academic Status

ü Grades & Credits

ü Schedule & Books

ü Unofficial Transcript

ü Financial Information

ü Links to Useful Info

ü Personalized Nudges & Digital ID (Spring 2018)

Faculty

ü Student Overview

ü Class Roster

ü Message Students

ü Wait List Info

ü eGrade Verification

ü Links to Useful Info

ü Early Alerts (July 2018)(Sample student information)

Potential Lehman 360 Nudges

• We noticed that you registered for x credits this semester. Did you know that…Credits Taken

• You have taken x credits this semester. Have you considered a winter/summer class to ensure that…

Credit Efficiency

• Students that use campus resources… Here’s some information about Library hours...

Use of Campus Resources

• Congratulations! You have completed xx credits and are one semester away from deciding on your major… Please contact...

Declaration of Major

• Your GPA is 3.0. Did you know that a 3.5 in your major may qualify you for the x scholarship…Scholarships

NSS “GOTG” Campaign: Get Out the Graduates

Institutional Effectiveness: Assessing how well we are doing

Performance Outcomes• Retention

• Graduation rates

• GPA

• Earned credits/efficiency

Impact Measures• Employment rates

• Graduate enrollment

• “Mobility”

Learning Outcomes• Licensure exams

•Writing, QR, critical

thinking, etc.

• Competencies

• Employer feedback

Engagement Indicators• Tutoring hours

• Advisement visits

• Club participation

• Library, etc. visits

• Attendance patterns

Entry Characteristics• Pre-college schooling experiences

• Family/individual attributes

Process Measures• Credits to completion

• Gateway courses

• DWIF rates

• Degree maps

• Stop-out rates