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INTRODUCTION TO RESIDENTIAL OPERATIONS-Types of Residential Operations-Facilities offered-Design and Dcor in different types of accommodation
-Trends
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Types of residential establishments
Guest facilities
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TYPES OF RESIDENTIAL
ESTABLISHMENTSy Types of hotels
y Location
y Types of guests (markets) attractedy Kind of ownership structure or affiliation
y The size
y Service level
From housekeeping's perspective the size and servicelevel are the most important factors.
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Sizey Size and service is not dependant on each other
y Size of property has little to do with the level of service
y
Size of the property gives a general idea on the amountof work done by housekeeping
y Size characteristics depends ony Number of guest rooms
y
Meeting roomsy Banquet rooms
y Public areas
y Number of divisions needing housekeeping services
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Level of servicey The level of service is more precise in identifying the
amount of work done by housekeeping
y Indicators of service level includey Kinds of furnishings and fixtures
y Dcor of public areas
y Special features of the properties other facilities
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TYPES OF RESIDENTIAL
ESTABLISHMENTType Facilities Staff
hotel (in summer) Full/part board
Children's play area
Baby-sitters
Clothes-drying area Restaurants
BarsEntertainment
Housekeeper - control of all housekeeping
in the department Room-maids - cleaning
and service of bedrooms.
Cleaners - cleaning of public areas.
Linen-room staff - care and control oflinen.
hotel (out of summer season) Conference facilities
Weekend 'breaks'
Group bookings
Exhibitions
Meetings
Restaurants
Bars
Entertainment.
Head housekeeper - control of all
housekeeping.
Assistant housekeeper-all housekeeping
in one section; helps housekeeper.
Room-maids - cleaning and service of
bedrooms.
Cleaners - cleaning of public areas Linen-
room staff - care and control of linen.Small town or country Hotel Weekly terms
Casual trade
Restaurant and bars trade
Restaurant and bars
Manageress/housekeeper - deputy
manager, control and running of
housekeeping department.
Room- maids/cleaners - cleaning and
service of bedrooms and public rooms
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Type Facilities Staff
Motel Open 24 hours per day Restaurant and
bars
Chalet accommodation
Car park, and petrol sales Coffee shop
Manageress or housekeeper - running of
the accommodation department.
Daily cleaners - cleaning of all chalets and
public areas.
City hotel Restaurants and bars
Cocktail lounge
Private suites
Conference facilitiesMeeting rooms.
Coffee shop
Garage and car parking
Group bookings
Weekend 'breaks'
Shops
Health club
Sauna
GymnasiumBarbers
Head housekeeper - control of
housekeeping department
Assistant housekeepers - control of an
area of the hotel housekeepingdepartment.
Room-maids - service and cleaning
Cleaners - cleaning of public rooms and
staff rooms and areas.
House porter moving of heavy items,
linen, refuse, high cleaning, e.g. windows
Florist - provision and arrangement of
flowers.
Valet - pressing and cleaning of guests'clothes
Hostel Bed-sitting room accommodation
Communal lounges and dining rooms
Utility rooms
Warden/manager - control and care of the
whole hostel and of the residents
Cleaners - cleanliness of the whole hostel.
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Type Facilities Staff
Hall of Residence Single study- bedrooms Cafeteria self -
catering facilities
Common rooms.
Bars
Utility rooms
Warden - complete control of all residents
Domestic bursar - control of the building
and its up-keep
Assistant domestic bursars super-vision of
the cleanliness of the Facilities.
Cleaners - cleanliness of all areas
School Boarding Houses Dormitories/shared bedrooms Communal
dining and lounge facilities TV roomGames room. Study rooms
House-mistress - may be house-master's
wife, has control of housekeeping sectionMatron - welfare of pupils
Linen-room staff - care of linen and
pupils' clothes and uniform Cleaners -
cleanliness of premises
Hospital Patients: wards and day rooms
Specialist treatment rooms areas
staffNurses' homes
Doctors' flats
Recreation facilitiesLounges
Restaurants
Domestic services manager responsible
for cleanliness of a group of hospitals.
Domestic superintendents responsible for
one large or two small hospital units.
Assistant domestic superintendentsresponsible for a section of a hospital
Domestic supervisor - cleanliness of an
area of the hospital
Domestic assistants cleaning of the
hospital.
Linen-room staff - cleanliness of all linen.
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Type Facilities Staff
Cruise liner Luxury cabins with bathroom/suite of
rooms Lounges.
Restaurants.
Bars.
Cinemas.
Shops.
Beauty/barber shops Laundry/valet
service Entertainment Swimming/sportsfacilities Sauna baths.
Jacuzzi.
Gymnasium.
Medical/doctor services
Chief Steward - responsible for the
cleanliness of the ship and the smooth
running of all customer services. Control
of the staff.
Stewards - customer services in all
departments.
Cabin maids - cleanliness of cabins.
Cleaners - cleanliness of passenger areasLaundry staff - care of all linen and
customer laundry services.
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Asdu Sun Island Resort
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Accommodation and ratesy Twin/Double Sharing 65 to 120 per day per person
y Single occupancy ( 1 person in double room)100 to 180
per dayy Third person with extra bed in double room 60 to 100
per day
y Infants- children under 2 years 15 to 25 per day
y
Children from 2 to 12 years, sharing parents'room (with or without extra bed) 32.50 to 60 per day
y Transfer charge per person for round trip transfer byfast boat. 150
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Facilitiesy Several sports are available:
y Canoeingy Water skiing
y Windsurfingy Snorkelingy PADI-SSI diving centrey Ping-pongy Volley court
y Italian, International and Maldivian foody library is availabley a video hally Internet facilities, with e-mail service.
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Four Seasons Resort
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Services and AmenitiesAt the resort In your room
24-hour In-Room Dining24-hour laundry/dry-cleaning/pressing
CD playerDown pillows
24-hour multilingual ConciergeAirport boat transfers
DVD playerFax machine on request
CD/DVD libraryComplimentary overnight shoeshine
Hair dryerHypo-allergenic pillows on request
Doctor or nurse on call 24 hoursGift shop
In-room safeIron and ironing board on request
International newspapers
One-hour pressing
Lighted make-up/shaving mirror
Multi-line telephone(s) with voicemailRestaurant(s) and lounge(s)Salon services
Refrigerated private barSatellite television
Services and amenities for younger guests Tea/coffee makerTwice-daily housekeeping service
Wired or wireless Internet access
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Recreation
BeachBoating
FishingFitness facilities
JoggingKids For All Seasons programme
Outdoor pool(s)Sauna(s)
Scuba diving
Snorkelling
Spa servicesSteam room(s)
Water toys and equipment
Windsurfing 15
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Economy Hotels
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Economy Hotelsy Budget hotels are a growing segment within the
lodging industry
yThese properties focuses on providing the most basicneeds of the guests
yAppeals to budget minded people
y Profitable through low design, construction and
operating expenses
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Mid Market Hotels
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Mid Market HotelsyAppeals to the largest segment of the travelling public
y Service is modest but sufficient
y Staffing level is moderatey Guests likely to stay at these hotels are
y Business travelers
y Tourists
y Families taking advantage of special rates
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Luxury Hotels
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Luxury Hotelsy Offers world class service
y Has upscale restaurants, lounges, meeting and private
dinning service.y Exquisite dcor
y Guests likely to stay are
y Top business executives
y Entertainment celebritiesy High ranking political figures
y Other wealthy people
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