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1 Liability Products – Savings Account
1
Liability Products – Savings
Account
Why Savings Accounts
Savings accounts - Opened by individuals for parking their money
and for day to day transactions and deposit or withdraw funds at
will. Interest paid on savings account is at a rate of 3.5% p.a.
Interest is calculated on a daily basis and paid half-yearly in the
month of September & March
Banks normally require customers to maintain a minimum balance
in the account failing which a penalty is charged
QAB (Quarterly Average Balance)
Daily closing balance for each day in the quarter is considered
and the average is taken to calculate QAB
Key Terms of Savings account
• Cheque Book -
•Personalised cheque book for withdrawing cash/making cheque
payment for purchases etc.
•Multicity cheque books provided for making transactions in other cities.
• ATM Card –
•Used for withdrawing cash from ATM. Daily withdrawal limit is Rs.
25000/-
•Annual charges of Rs.99/- plus service tax
•Given only on exception cases
• Debit-cum-ATM Card -
•Same features of ATM card and also acceptable at Merchant
Establishment. Daily spend limit of Rs.25000/-
•5 transactions free per month from other bank ATMs
Key Terms of Savings account Anywhere Banking - Anywhere banking is a facility offered by a bank to its
customers where customer has the freedom to transact from any of the
specified branches rather than from the base branch
Benefits -
Convenience to transact from nearest available branch rather than from the
home branch
Faster TAT for payment/collection for customers with business at more than
one location
Mandate Holder –
An individual holding savings bank account can give power of attorney (POA)
or mandate allowing mandate holder or POA holder to operate the bank
account. However the POA or Mandate holder cannot open the Account on
behalf of customer
Nomination
Nomination can be provided to family members
One Nomination per savings account
It is mandatory to register a nominee
during account opening
5
HBROK / ALSA / ERA / Senior Citizen /
Normal SB / Young Stars
Gold Privilege
Silver Account
Titanium Privilege
Wealth Management
GPC
Product Architecture - HH
Products Available Regular Savings Account
Advantage Woman Savings Account
Young Stars Savings Account
Life Plus Senior Citizen Savings Account
Easy Receive Savings Account
ALSA - Asset Linked Savings Account
HBROK Savings Account
Silver Savings Account
Privilege Banking -
Gold Privilege Savings Account
Titanium Privilege Savings Account
Family Banking
Professional Account
Wealth Mangement
Regular Savings Accounts - Product QAB Minimum QAB of Rs. 10,000 for Metro/ Urban, Rs. 5,000 for Semi Urban
& Rs. 2,000 for Rural locations
Non maintenance charges of Rs.750 per quarter
Other Products
Advantage Woman Savings Account - Rs 10,000
QAB waived off if customer maintains RD of Rs 2K
Young Stars - Rs 2,500
Life Plus Senior Citizen - Rs 5,000
Easy Receive - same as regular savings
QAB waived off if customer receives at-least one inward remittance
per quarter
Silver - Rs 25,000 (waived off subject to FD of Rs 1.25 lacs)
ALSA - same as regular savings
QAB waived off if customer pays EMI towards an ICICI Bank loan
through the same account
Documentation
Following documents should be collected from the customer at the
time of account opening
Account Opening Form
Account Opening Cheque - Should be a self cheque
Photograph of each applicant
Identity Proof - Passport, Pan Card, Driving License
Address Proof - Passport, Electricity Bill
Nomination details are mandatory
Regular Savings Accounts - Product Features
ICICI Bank International Debit card
Annual Fee – Rs.99/- (plus applicable service tax)
Daily withdrawal & spend limit of Rs.25,000
Payable-at-par cheque-book
Money Multiplier facility
Anywhere banking facility
Free Internet Banking & Mobile Banking
Free 24X7 Phone Banking
Nomination facility
Statements
Free quarterly physical statements
Free monthly e-mail statements (on request)
USP
Wide network of branches and ATMs
Free alternate channels - Phone Banking, Internet Banking, Mobile
Banking
Advantage Woman - Features A special Woman's ICICI Bank Debit card
International debit card with women oriented offers from
Mastercard
QAB requirement – Rs. 10,000
Zero balance account as long as the customer maintains a Recurring
Deposit of Rs. 2,000 with us
All other features same as regular savings account
USP
Free unlimited use of any Bank’s ATM
Waiver on QAB requirement if the customer maintains an RD of min Rs
2,000
Specially designed Woman’s ICICI Bank International Debit Card
Competition products
Offered by Axis Bank
Young Stars Account - Features Free personalized cheque book
Free International Debit Card with withdrawal / spend limit of Rs.
1000/2,500/5000 for children above 7 years
Free Internet Banking with separate password for child and parent
Child password only for view access
Parent password required for transacting online
Access to special zones and links to related web sites
USP
Flexibility to choose debit card limits
Special Internet Banking login for kids
Lower QAB of Rs 2,500
Competition
Offered by HDFC Bank Note:
Parent / guardian to have an account compulsorily with ICICI Bank
If parents do not have an existing account they can simultaneously open a new
account along with Young Stars account
Age proof required for minor
Life Plus Senior Citizen - Features Rs. 5,000 QAB requirement with Rs. 250 as non-maintenance charges
Facility of a designated Senior Citizen Desk at all ICICI Bank branches
0.5% higher interest on FD / RD
Free specially designed Life Plus Debit cum ATM card
Daily withdrawal and spend limits - Rs 25,000
Free collection of outstation cheques at ICICI Bank locations
Free Quarterly physical statements
Free personalized cheque book
USP
• Designated Senior Citizen desk at all branches for priority servicing
• Free, Specially designed Senior Citizen ICICI Bank International Debit Card
• 0.5% higher interest on FD / RD
Competition
• Offered by Axis and HDFC Bank Note:
To use features linked to this account senior citizens have
to submit proof of age.
Easy Receive Account QAB waiver – provided at least 1 inward remittance per quarter (else
normal charges apply)
Minimum QAB of Rs. 10,000 for Metro/ Urban & Rs. 5,000 for Semi
Urban/ Rural locations
Non maintenance will lead to a penalty of Rs.750 per quarter
International Debit card with a higher daily withdrawal / spending limit
of Rs. 50,000
All other features same as regular savings account
USP
Free Inward remittance
Higher limits on debit card - Rs 50,000
Zero balance on at-least one foreign inward remittance in a quarter
ICICI Bank International Silver Debit card
Daily withdrawal limit of Rs 25,000 and spend limit of Rs.25,000
Free Multi-city cheque facility up to 1L per month
Waiver of DD/PO charges for upto Rs.50,000 per day
Preferential asset deals from time to time
5% Discount on locker facility
USP
Unlimited free access to other bank’s ATMs
Waiver of DD/PO charges for upto Rs.50,000 per day
Free alternate channels - Phone Banking, Internet Banking,
Mobile Banking
Silver Account - Features
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PREMIUM OFFERINGS
PRIVILEGE BANKING HNI
GOLD
QAB
50,000
TITANIUM
TRV – min 5 lac
including Rs.
75,000 QAB
TRV – Total Relationship Value
WEALTH
GLOBAL
PRIVATE
CIENTS (GPC)
PRIVILEGE BANKING
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Total Relationship Value (TRV)
• The TRV consists of the following products
either singly or jointly:
• Balances in bank accounts
• Fixed Deposits
• Mutual Funds
• Bonds / Small Savings
• Investment portion of Life Insurance policies
• Alternate Products (Real Estate Funds, Private
Equity Funds, Structured Products etc)
All investments to be done through ICICI Bank only
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Privilege Banking - Key Benefits
Dedicated Privilege Bankers (PB) at the branches
Specialized officers at Call Center
Priority Service – Decentralization of customer
service requests
Exclusive Privilege Banking Desk for servicing the
branch walk-in customers
Exclusive Offers and Discounts
Personalized Investment Advisory
Dedicated Wealth Branches & Lounges for Wealth
customers
Priority processing at all ICICI bank branches & phone banking
Complete waiver on DD/PO charge
Free personalized international Titanium debit card (sent to customer
post account activation)
Higher daily withdrawal of Rs. 1 lac and POS usage of Rs. 1.5 Lac
Waiver of Anywhere banking charges
Free unlimited usage of multi-city cheque-book
Free unlimited access to other banks’ ATMs
30% Discount on locker facility
Titanium Privilege Account - Features
Note: NCA Account Opening: Sales/Branch need to send AOF, Annexure with copies of investment receipts/application form to RPC. Upgrade Process:Sign up form with copies of investment receipts/application form to be sent ONLY to wealth management product team (WMPT) through SR
USP
Priority service at Branches and Customer Care
Higher daily withdrawal limit of Rs 1 lac and spend limit of Rs. 1.5 lacs
Unlimited free access to other bank’s ATMs
Complete waiver on DD/PO and multi-city chequebook usage charges
Free personalized international Titanium debit card
Titanium Privilege Account - Benefits
Priority service at Branches
Free ICICI Bank International Gold Debit card
Higher daily withdrawal limit of Rs 50,000 and spend limit of Rs.50,000
Free Anywhere Banking
Free unlimited usage of Payable-at-par chequebook
Waiver of DD/PO charges upto Rs 1,00,00 per day
20% Discount on locker facility
USP
Priority service at Branches
Higher daily withdrawal limit of Rs 50,000 and spend limit of Rs.50,000
Unlimited free access to other bank’s ATMs
Waiver of DD/PO charges for upto Rs.1,00,000 per day
Gold Privilege Account - Features
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Privilege Banking – Step Charging Gold Titanium
QAB 50k 75k
NA 5 Lac
QAB Charges
Waiver of QAB charges
Total Relationship
Value(TRV)
i. Rs.750 if QAB falls below 10K
ii. Rs.500 if QAB is above 10K
and below 25K
iii. Rs.250 if QAB is above 25K
and below 50K
i. Rs.750 if QAB falls below
10K
ii. Rs.500 if QAB is above 10K
and below 25K
iii. Rs.250 if QAB is above 25K
and below 50K
iv. Rs.150 if QAB is above 50K
and below 75K
Subject to FD of min Rs.2.5
lacs
Subject to FD of min Rs.3.75
lacs
FAMILY BANKING
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Family Banking
Features
Product available in Silver, Gold & Titanium Privilege, Wealth and GPC
variants
Product features same as the individual product
Benefits
Flexibility to maintain balances across all accounts
Superior product benefits of privilege product to all family members at
lower QAB requirement
Easy management of funds of the entire family under one account
Fulfillment of all banking requirement under one roof
Presents an avenue for the members of a Family to group their individual
Banking relationships under a single entity called the 'Family ID'.
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Family Banking
Constitution
Individual CUST Ids to be combined under a single ID – 'Family ID'
One of the family members to be Primary CUST ID
Max 6 members & min 2 members can be part of the Family ID
Eligibility
Family members include parents, children, grandchildren, grandparents,
siblings, in-laws and spouse.
All Savings accounts except No Frills, HUF and NRI
Young Stars and Bank @ Campus a/c holders cannot be primary CUST
ID
Wealth/GPC status for the entire family even if one family member is an
existing HNI/GPC customer
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Product features – Min Bal
requirement
Step charging applicable, at the primary CUST ID level
Downgrade applicable for Titanium Family,
when TRV falls below 5 lacs
Silver Family
FQAB 50K 1 lac 1.5 lacs
AUA NA NA 5 lacs
QAB Charges
M in Bal
requirement
Gold Privilege
Family
Titanium Privilege
Family
i. Rs.1,500 if QAB
falls below 20K
ii. Rs.1,000 if QAB
is above 20K and
below 50K
i. Rs.1,500 if QAB
falls below 20K
ii. Rs.1,000 if QAB
is above 20K and
below 50K
iii. Rs.500 if QAB
is above 50K and
below 1 lac
i. Rs.1,500 if QAB
falls below 20K
ii. Rs.1,000 if QAB
is above 20K and
below 50K
iii. Rs.500 if QAB is
above 50K and
below 1 lac
iv. Rs.300 if QAB is
above 1 lac and
below 1.5 lac
Waiver of FQAB
charges
Subject to FD of
min Rs.2.5 lacs
Subject to FD of
min Rs.5 lacs
Subject to FD of
min Rs.7.5 lacs
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Documentation
Following documents should be collected from the customer at the time
of account opening
Account Opening Form
Account Opening Cheque - Should be a self cheque
Photograph of each applicant
Identity Proof - Passport, Pan Card, Driving License
Address Proof - Passport, Electricity Bill
Nomination details are mandatory
PRODUCT AOC
Prouct QAB + Rs 200
Base Products
Silver Rs 25,200
Gold Rs 50,000
Titanium* Rs 75,000
Wealth* Rs 1 lac
Regular Savings Account &
Other Savigns Accounts
HUF
Specially Designed account for Hindu undivided family. This account is
operated by Karta of Family
HUF
Eligibility: Hindu Undivided Family
Account Operation: Account under “single “operation of Karta
Nomination: Nomination is not applicable to HUF accounts, since only
individuals may nominate a person to receive the proceeds of the account
on his/her death
Channels: All channels like Phone banking, ATM, Internet Banking, Branch
Banking
All other product features remain similar to standard savings account
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Wealth Management
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Wealth Management - Overview
Wealth Management addresses the need of High Net
worth Individuals to manage their wealth
Provides Wealth Advisory to High Net Worth
Individuals.
Personalized Services – Dedicated WM gets mapped
to HNIs.
Portfolio management of customer in line with risk
profiling of customer
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Definition of Wealth client - Liabilites
Liability relationship of client is based on either of the
following four broad parameters :
Salaried: Annual individual salary of a minimum Rs.40
lacs
Total Relationship Value (TRV): Rs.20 lacs to
Rs.1.50 Cr including investments in MF/Bonds/Demat
Average quarterly Balance (AQB): Rs.3 lacs & above
Current A/C: Monthly Average Balance (MAB) > Rs.
20 lacs (Elite/TRCA600/1500)
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Wealth Management – Product Feature
Financial Planning
Dedicated Wealth Manager
Tailor made Wealth Planning
Research Expertise :
Banking Privileges
Service Privileges
Lifestyle & Investment privileges
Free Anywhere Banking
Complete Waiver on DD/PO charges
Free ICICI Bank International Platinum debit card
Free usage of Payable-at-par chequebook
Zero QAB requirement
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ICICI Bank Debit Card
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Presentation Flow
ICICI Bank Debit card- the shopping card
Security Ensured
Popular Payment Avenues
Complementary Insurance
Earn I-mint points on every Rs.100 spent
Types of ICICI Bank Debit Card
Reasons why one must use ICICI Bank Debit Card
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ICICI Bank Debit Card – the shopping
card A plastic card which can be used for payments directly at merchant
outlets or websites
The amount charged on Debit Card is directly debited from the
associated Savings or Current Account
o Post the transaction, customer would receive instant sms on
the transaction amount and the balance in the account
Debit Card can also be used at the ATM for cash withdrawal
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Security Ensured
Lost Card Protection: In case customers lose their Debit Card, ICICI
Bank protects them against fraudulent transactions. All one has to do is
call our 24-hour Customer Care and report the loss.
SMS Alerts: Customers get SMS alerts instantly on purchases done
with their ICICI Bank Debit Card.
Verified by Visa/MasterCard Secure Code: ICICI Bank Debit Card
comes with an extra level of security, for online usage. Customers
create a pin while doing an online purchase for the first time, and use
that besides other card information for purchase transactions.
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Payment through Debit Card
Shopping at retail stores (clothes, jewellery, electronics etc), malls
Payments for groceries at supermarkets or bigger stores like big bazaar, spencers, reliance fresh etc
Electricity, telephone bill payments through merchant website or visabillpay.in
Booking movie tickets online at bookmyshow.com, pvrcinemas.com, inoxmovies.com
Booking travel tickets, holiday packages online at Yatra.com, Cleartrip.com, Ezeego.com etc
Booking rail tickets at irctc.co.in(indian railways site)
Payments while traveling abroad
And many more..
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Merchant Offers
And Many More, visit www.icicibank.com/offers.
A wide range of exciting offers on shopping, dining and travel
throughout the year. Sample Offers:
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Complementary Insurance
Purchase protection, personal accident covers are applicable on
all active* ICICI Bank Debit Cards.
*Active Debit Cards –ICICI Bank Debit Cards which have been
used for at least Rs.199 for payments at outlets or websites in
the last 30 days prior to the date of loss
Purchase protection cover – applicable on eligible purchases
through ICICI Bank Debit Card against losses due to fire or
burglary
Personal accident covers are applicable only in the event of loss
of life
Air accident benefit is available for fare paying passenger when
air tickets are purchased through ICICI Bank Debit Card
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Product wise Insurance covers
Air Accident Non-air Accident
Signature Debit Card Rs. 3 crore Rs. 15 lac Rs. 5 lac
Platinum Debit Card Rs. 20 lac Rs. 10 lac Rs. 2 lac
Titanium Debit Card Rs. 15 lac Rs. 5 lac Rs.1 lac
Gold Debit Card Rs. 10 lac Rs. 1 lac Rs.50,000
Silver, HPCL, Woman's and
Life-plus Debit Card Rs.50,000 Rs. 25,000
Personal Accident Insurance
You ICICI Bank Debit Card Purchase Protection cover upto
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Earn I-mint Points on every Rs.100 spent
I-mint points can be redeemed for exciting range of rewards by logging on to
www.imint.in or calling i-mint customer care
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I-mint points - FAQs
1) What is i-mint?
i-mint is our rewards management partner (www.imint.in) and customers can track points with i-mint against their CASA account number or i-mint account.
2) What can customers do with i-mint points ?
Customers can redeem i-mint points against a wide range of exciting rewards through the website - www.imint.in or by calling i-mint Customer Care.
3) To whom should customers direct their i-mint related queries?
For i-mint point structure or special promo related queries, customers can get in touch with ICICI Bank Customer Care. For any queries relating to the reward points in their i-mint account, the redemption options available, customers can call i-mint at i-mint Customer Care or send an e-mail to [email protected].
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Types of Debit Card
Signature Debit Card
-Global private Clients
Platinum Debit Card
-Wealth Management
Customers
Titanium Debit Card
-Titanium Privilege Banking
Gold Smart Shopper
-Gold Privilege Banking Silver Smart Shopper
-Silver Privilege Banking,
General Banking
HPCL Debit Card
-Old General Banking
customers
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Types of Debit Card Product ICICI Bank Debit Card
Debit Card Type Signature Platinum Titanium
Smart
Shopper Gold
Smart Shopper
Silver HPCL Woman's
Account Type GPC
Wealth
Manageme
Titanium
Privilege
Gold Privilege
Banking
Silver Privilege
Banking,
General
banking
General
banking
Shopping limit per day Rs 2.5 lacs Rs 2 lacs Rs 1.5lacs Rs 50k Rs 25k Rs 25k Rs 25k
Cash Withdrawal limit per dayRs 1.5lacs Rs 1 lac Rs 1 lac Rs 50k Rs 25k Rs 25k Rs 25k
Online payments limit per dayRs 75k Rs 75k NA Rs 50k Rs 25k Rs 25k NA
Purchase protection and
personal Accident
Insurance covers Yes Yes Yes Yes Yes Yes Yes
I Mint rewards Yes Yes Yes Yes Yes Yes Yes
Surcharge Waiver (2.5% surcharge waived on fuel spends of Rs 400 and above swiped on ICICI Bank terminals
Yes (at all
petrol
pumps)
Yes(at all
petrol
pumps)
Yes (only at
select HPCL
petrol
pumps)
Yes (only at
HPCL petrol
pumps)
Yes (only at
HPCL petrol
pumps)
Yes (only at
HPCL petrol
pumps) NA
Zero Liability Protection Yes Yes Yes Yes Yes Yes Yes
SMS alerts Yes Yes Yes Yes Yes
Yes (Above
Rs 500 post
mobile
registration) Yes
Itemized Biling Yes Yes Yes Yes Yes Yes Yes
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Reasons for using ICICI Bank Debit Card
Earn more daily interest on the money lying in your savings account @
3.5% per annum
If you keep the funds in your account instead of withdrawing cash,
you will keep earning interest on it till you finally shop through the
card
Earn up to 5 i-mint points on every Rs.100 spent
Keep the complementary purchase protection and personal accident
insurance covers activated
Make unanticipated purchases without the need to carry cash around
Make the exact payment down to the last paisa( ex. Rs.359.40) without
the hassles of looking for change
Track your monthly expenses through your bank statement with details
on transaction date, merchant name and amount
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Quiz – Savings Account
1. Money multiplier facility available to Regular savings account
holder?
2. What are the annual charges of Debit Card for a Silver Privilege
customer?
3. What is QAB requirement for Titanium Family account ?
4. How much can we waive on DD/PO charges for Gold Privilege
Account?
5. Is it mandatory to have a guardian for Young Stars account?
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Quiz – Savings Account
1. Money multiplier facility available to Regular savings account
holder - True
2. What are the annual charges of Debit Card for a Silver Privilege
customer – Rs.99/-
3. What is QAB requirement for Titanium Family account - Rs 1.5
lacs with TRV of Rs 5 lacs.
4. How much can we waive on DD/PO charges for Gold Privilege
Account - Rs.100,000/- per day.
5. Is it mandatory to have a guardian for Young Stars account -
True
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Day 3
Liability Products – Term Deposits
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Term Deposits
Term Deposits is a deposit held for a fixed term comprise of -
Fixed Deposits : Lump sum deposit made for a specific time period.
Interest is paid by the bank on the invested amount basis tenure of
investment.
Recurring Deposits : are monthly small investments that aremade for a
specific time period. Interest is paid by the bank on the invested amount
basis tenure of investment Interest rates of Fixed and Recurring Deposits
are same as per tenure applicable Interest may be compounded quarterly
or paid on quarterly / monthly basis
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Term Deposit Product Suite
Fixed Deposit
Tax Saver FD
•Fixed Tenure deposit
•Earns higher interest rate as compared to Savings A/c
• Special tenures of 390, 590, 990 Days
•Min. Amount : Rs 10,000/-
•Tenure : 7 Days - 10 years
•FD with income tax benefit u/s 80(C) of Income Tax
Act ,1961
•Tenure : Fixed at 5 years
•Amount : Rs 10,000/- to Rs 1 Lac only
Recurring Deposit
•Small savings through monthly installment deposits
•Same interest rate as that of FDs
•Min. Amount : Rs 500/- pm
•Tenure : 6 months - 10 years
Senior Citizen FD •Additional 0.5% interest rate
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Term Deposit Product Suite
Dream Car Plan
•Plan downpayment for buying a car, through FD / RD
• Discount on ICICI Bank Car Loan
• Min. FD amount: Rs 50,000/-
• Min. RD Amount : Rs 3000/- ( total RD principal must be
above Rs 50,000/-)
• Tenure : 9 months - 10 years
Dream Home Plan
•Plan for downpayment required for buying a home, through
FD / RD
• Discount on ICICI Bank Home Loan
• Min. FD amount: Rs 60,000/-
• Min. RD Amount : Rs 5000/- Tenure : 1 - 10 years
Dream Education
Plan
•Plan for securing child’s education
•Investment phase through RD, which converts to FD annuity
on maturity and gives regular payouts
•Min. RD Amount : Rs 500/-
•Investment Tenure : min. 3 yrs
•Payout Period : Min. 1 yr
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Dream Retirement
Plan
•Plan for securing your retirement years
•Investment phase through RD, which converts to FD annuity
on maturity and gives regular payouts
•Min. RD Amount : Rs 2000/-
•Investment Tenure : min. 3 yrs
•Payout Period : Min. 1 yr
Term Deposit Product Suite
Money Multiplier
•FD linked to Savings Account
• Automatic reverse sweep to savings account in case of
shortfall
•Request to be given by customer every time to make
money multiplier FD
Advantage Deposit
•Safety of FD along with growth of Mutual Fund through
SIP
• Min. Monthly interest earned from FD must be Rs 500/-
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Identity Proof
Term Deposit Documentation
Address Proof
• Passport
• Telephone Bill
• Electricity Bill
• Bank Statement with cheque
Nomination
• Passport
• Pan Card
• Driving License
• Voter ID Card
PAN Card
• Nomination has to given for each new Fixed Deposit
•Pan Card is mandatory for FDs above 50,000/-
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KWIKTD
•Opening of FD/RD over the counter for existing customer of the Bank
•Branches can open FD/RD at the branch using KWIKTD Option
•The option can be used in the following scenarios:
•Existing Customer
•Funding through transfer cheque
•Funding through cash deposit
•Funding through debit instructions
•This option of I-Core facilitates opening and verification of FD/RD
accounts.
KWIKTD
KWIKTD •Log in to Finacle
•Enter KWIKTD option and press enter
•Details to be captured :
•Cust ID of the customer
•FD Details :Amount, Tenure, Scheme Code
•Maturity Instructions : Auto Renewal or Closure on Maturity
•Maturity Proceeding Account Details
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Quiz – Fixed Deposits
1.Under Money Multiplier scheme, whether automatic reverse
sweep to saving account is available in case of shortfall?
2. What is the minimum principal amount of RD required in the
investment phase of Dream Education Plan?
3. Forms required by new customer to apply for Dream Home
Plan ?
4. What kind of term deposits can a customer choose to make in
the Dream Retirement Plan ?
58
Quiz – Fixed Deposits
1.Under Money Multiplier scheme, whether automatic reverse
sweep to saving account is available in case of shortfall -
True
2. What is the minimum principal amount of RD required in the
investment phase of Dream Education Plan – Rs.500/-
3. Forms required by new customer to apply for Dream Home
Plan - Account Opening Form , FD / RD slip , Dream
Deposit Form and ICICI HFC Property Alert
Registration Form.
4. What kind of term deposits can a customer choose to make in
the Dream Retirement Plan – Only Recurring Deposit
Liability Products - Current
Account
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• Current account relates to non-individual accounts of
customers
• It is generally used for business purpose so as to fulfil
business requirements
• Bank pays no interest on current account, hence most
profitable for the Bank.
What is a Current Account?
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Meet business needs
Make payments – same city / multi city
Receive Funds - (Collections)
Modes of Payments/Collections
Cash
Cheque
Demand Draft DD / Pay order PO
Other forms
RTGS – Real Time Gross Settlement
NEFT – National Electronic Fund Transfer
Internet Banking
Why do customer need Current A/C?
62
Who are my customers?
Current A/c - Business account
Opened for:
Business individuals / Sole Proprietors /
Partnership firms
Private & Public Limited Companies
Hindu Undivided Families / Trust / Associations /
Societies / Clubs
Target Customers
• Individual (E1)
• Partnership Firms (E2)
• Private Limited Companies (E3)
• Public Limited Companies (E4)
• Trusts (E5)
• Associations (E6)
• Club (E7)
• Others (E8)
• Sole Proprietor (E10)
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Benefits of Current Account to Bank
• No interest paid on balances in the account
• Earns good exchange / commission income
• Good avenue for earning fee income on trade finance
• Stepping stone for generating other businesses, eg:
interest income from advances made to customer
• Income from cross sell & fixed deposits
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Large Branch Network : 2500+ branches
Door-step banking
Cash / Cheque pick-up & delivery
Mobile Banking
Debit Card
Features of a Current Account?
Customer’s need
Customer
Varying
Information
Requirements
Ranging
MAB
Preferences
Each
customer
has
Unique
Needs
Varying capability
& willingness
to Pay
Customer’s proposition
Offer me !
Ways to make
my banking
easier and
hassle-free
Solutions to suit
my business
requirements
For what
I use and not
what you offer
But inform me
what charges
are applicable
Charge Me !
ICICI Bank Current Account benefits
Business banking benefits -
• Convenience - Long banking hours
• Anywhere access - Large network of
branches and ATMs
• Base branch - All branch in the city treated
as base branch
• Use of any branch in the city at no
additional charge
• Anywhere cash deposit facility
• Dedicated relationship experience and flat
pricing on transaction for Trade customers
• Alternate channel at no extra cost
• Corporate Internet Banking
• Business banking card
• Mobile banking
• Email statement and alerts
• Fx on call / Fx online
• Club Elite loyalty program - Special benefits for
privileged customers which include Relationship
Manager and priority services at branch and
customer care
• FX online and FX on call - Online forex deal
booking
• Grouping of accounts - Monthly average balance
(MAB) to be maintained cumulatively across
identified set of accounts
• Bulk cheque printing - Printing large no of
cheques through running stationery and
scanned signature
• Doorstep banking - Cash / Cheque
pickup/delivery at your doorstepzz
Value added benefits -
Current Account type-
Roaming Current Account -
• Classic
• Premium
• Standard
• Gold
• Gold Plus
• Platinum
• Elite
• TRCA USD 25K
• TRCA USD 75K
• TRCA USD 300K
• TRCA USD 600K
• TRCA USD 1500K
Others -
• Made 2 order (m2o)
• Gold Advantage
• Classic Plus
• Prepaid
• Seasonal
• Merchant
• Company
• Public Works Contractor
• Textile
TRADE RCA (TRCA) -
Cluster Products -
Target segment -
Variants Target Segment Benefits
Cluster Products
Seasonal
Merchant
Company Public / private limited companies
Public Works Contractor
Textile Textile wholesalers / traders
Current Account
type
Roaming Current
Account
Standard / Classic /
Premium / Gold / Gold
Plus / Platinum / Elite
For businesses spread across
various locations
Free limits designed as a
multiple of committed MAB
Trade roaming
current account
TRCA 25K / 75K / 300K /
600K / 1500K
Tailor made services for customers
in import/export business
Along with pricing for trade
transactions, free limits
defined as per
corresponding RCA variant
Anywhere banking
accounts
Made 2 order (m2o)
accounts
Customized accounts as per
unique business requirements
Completely customized
account
Gold advantage / Classic
Plus
Fungible cash deposit free limits
across branches
Anywhere cash deposit
applicable
Suitable for business with seasonal
nature. Eg – Agri traders
Specially designed as per
requirements of specific
cluster.
High end retailers like electronic
goods outlets, franchisees of high
end brands (NIKE / ADIDAS etc),
Restaurants/Hotels. Jewelers etc or
wherever EDC terminal is installed.
Contractors undertaking public
infrastructure work with Govt. work
orders only
Others
71
Current Account Opening Process
Current account opening process -
Common checks -
• Form – duly completed and
signed
• All compulsory fields filled on
AOF (Telephone no. / Pin code)
• PAN NO with PAN Proof OR
Form 60 if company is newly
formed
• Latest color photos should be
attached
• Firm Name Mismatch
• Signatory name mismatch
• Signature mismatch
• AOF not filled or wrongly filled
• Address proof related
Common rejection reasons -
INPUTS PROCESS OUTPUTS
Customer is briefed about the
product features and
documentation requirements
SO visits the communication address of the
customer, collects the documents as certified
true copy and verifies them with original
Customer
Interested?
No
Yes
Bank Official Customer Data generated
through FOS, Database,
Branch Walk-in, etc.
It is a Cold Lead
and no process is
carried froward
Acknowledgment given to customer for documents received.
A
B
Account Opening Process Liability
PROCESS: ACCOUNT OPENING (Liability)
INPUTS PROCESS OUTPUTS
Customer will give acknowledgement of receipt of
welcome Kit. SO gives the documents and AOF to the
SM/BM/BOM after verification. SO fills and signs the
SM-SO Interview Sheet
Are
Documents
Proper?
Docs are sent to
SO for completing
the irregularity
Ye
s
No
BM/BOM/SM interviews the SO and checks for sufficiency and
genuineness of the documents sent with the A/c Opening form
and puts the KYC stamp and bar code of AOF at the back of the
KYC Cheque
A
B C
Customer want instant
Welcome Kit
PROCESS: ACCOUNT OPENING
(Liability)
INPUTS PROCESS OUTPUTS
BM/BOM/SM does the basic inwarding of the documents
through infopool and courier the same to RPC. For non RPC
clearing location KYC cheque is retained at Branch.
C
Once AOF set is received at RPC, RPC sends all the
AOF sets received to RCU for screening / verification
Is the RCU
result
sampling?
Is RCU report
positive?
RCU to conduct
further Investigation
and submit report
Yes
D
No
No
D
Negative Referred /
Fraud
G
Approval from
appropriate authority
obtained
Yes
PROCESS: ACCOUNT OPENING (Liability)
INPUTS PROCESS OUTPUTS
RPC will segregate AOF set on the basis of constitution
code
D
Is the
constitution
Code scrutinized
by RPC?
RPC to carry out the
account opening
process
Yes No
E
RPC will forward
scanned images of
AOF sets to COPS
over infopool
COPS/ RPC scrutiniser
check the AOF set for
KYC conformity
PROCESS: ACCOUNT OPENING (Liability)
INPUTS PROCESS
OUTPUTS
E
Does AOF set
conform to the
KYC norm?
All accepted forms are scanned by
RPC in INFOPOOL.
Yes No
H
RPC/ COPS scrutinizer
to send rejection
reason over infoppol
and AOF set to be
couriered to Branch
COPS upload the account
data in FINACLE and generate
Customer id's and A/c nos
SM is able to
complete KYC
formalities and return
AOF set and Cheque
to Branch.
G
The account opened is
updated in the EOD link and
reports sent RPC wise. FCRM
raised on branch / RPC for
KYC cheque lodgement.
COPS
activates A/c
in Finacle
Finacle
Yes
No
L
PROCESS: ACCOUNT OPENING (Liability)
INPUTS PROCESS OUTPUTS
H
Is the KYC
cheque is with
RPC
RPC writes the account no on the pay
in slip and lodges the same. And
FCRM is closed
Yes No
Branch writes the
account no on the pay
in slip and lodges the
same. And FCRM is
closed.
Checks in Finacle/ EOD link and
communicates activation of Account
to the client/ SMS sent to client directly
by infopool
END
BM/BOM/SM
PROCESS: ACCOUNT OPENING (Liability) FOR CASES
WHERE REJECTION IS NOT CLEARED INPUTS
PROCESS OUTPUTS
Rectified AOF not received
with in 30 days
L
Whether
Welcome
kit issued
Yes
G
No
COPS to send notice to
customer after 30 days
Is the
rejections
rectified
within 15
days
Bank Induced
closure will be
done by COPS
Bar code
Blocked ,
Account not
Opened
No
Yes
80
Current Account Products
Roaming Current Account -
MAB - Monthly average balance
NMMAB - Non maintenance of monthly average balance
GB Standard 10,000 300
NIL GB Classic 25,000 400
PB Premium 50,000 500
PB Gold 100,000
1% of MABPB Gold Plus 300,000
Platinum 500,000
Elite 1,000,000
GB/PB/
Club
El i t e
Roaming current
account (RCA)
M AB Committed
(Rs.)
NM M AB
Charges (Rs.)
Cash Deposit Base
location (Rs.)
Cash Deposit
Non base
location (Rs.)
Non Cash
Transaction (Rs.)
10 times of committed
MAB
100 times of
committed MAB
Equal to
committed MAB Club
El i t eClub
El i t e
Cluster Products
MAB - Monthly average balance
NMMAB - Non maintenance of monthly average balance
Cluster Products
Seasonal 100,000 1% of MAB 0.2% of MAB
Merchant 100,000 0.1% of MAB
Govt contractor 100,000 0.2% of MAB
Company Rs 20,000,000 0.2% of MAB
Textile 25 25,000
1% of MAB 12 times of committed MAB
Textile 75 75,000
M AB Committed
(Rs.)
NM M AB
Charges (Rs.)
Cash Deposit Base
location (Rs.)
Cash Deposit
Non base
location (Rs.)
Non Cash
Transaction (Rs.)
Total Free
Transactions
(nos.)
Combined free limit upto 12 times of
maintained MAB during transaction
month
50 times of maintained
MAB
Value - Free upto 15 times of MAB
maintained during transaction month OR
5 times of swipe amount on ICICI Bank
EDC which ever is higher.
Transaction - 25 cash transactions free at
base branch per month.NIL free limit at
non-base branch
70 times of maintained
MAB
Rs. 8 lac at base location.Nil at non-base
location
200 times of
committed MAB
10,000,000
(quarterly
throughput)
Rs 3000
(NMQTPper
quarter)
Rs. 5 lac at base location.Nil at non-base
location
100 times of
committed MAB
20 cash and 30
non cash
50 cash and 100
non cash
1% of MAB
Other Products
MAB - Monthly average balance
NMMAB - Non maintenance of monthly average balance
PB > 300,000 To be designed as per customer's requirement
PB Gold advantage 100,000 1,800
7.5 times of committed MAB
GB Classic Plus 40,000 650
GB/PB/C
lub Elite
Anywhere
accounts
M AB
Requirement
(Rs.)
NM M AB
Charges (Rs.)
Cash Deposit Base
location (Rs.)
Cash Deposit
Non base
location (Rs.)
Non Cash
Transaction (Rs.)
Made 2 order
(m20)
Multicity cheque
payment - 50lac, local
cheque collection non
base branch - 50lac, DD
at own location per day
- 15lac
Multicity cheque
payment - 15lac, local
cheque collection non
base branch - 10lac, DD
at own location per day
- 5lac
• 5 Variants of Trade RCA based on trade volume per quarter:
• 25K USD Equivalent
• 75K USD Equivalent
• 300K USD Equivalent
• 600K USD Equivalent
• 1500K USD Equivalent
• Discounted differential pricing on specific trade services
• Attractive domestic tariff linked to RCA schedule for above
variants:
• TRCA 25 K – RCA Premium
• TRCA 75K – RCA Gold
• TRCA 300K – RCA Platinum
• TRCA 600K – RCA Elite
• TRCA 1500K – RCA Elite
• All this @ Zero Balance
TRCA Product -
• Upfront fees of Rs. 2999/- per year, for a pre-
specified number (60) of free txns every month
• Flat-pricing of txns (currently ad-valorem)
• No requirement of balance maintenance
• Free transactions on channels: ATM, Internet, Phone
Banking
Prepaid current account -
Made 2 order (m2o) Current Account -
• Tailor made to fit requirements of the customer
• Customer chooses -
• services and price
• maintaining an agreed upon minimum float
• Targetted at any firm or company with -
• Clearly identified requirements and
• Requirements which are not met through any existing
variant
Made 2 order (m2o) current account
- Facilities offered -
• All payment and collection facilities as
offered under RCA
• Multicity cheques
• Statements via email and/or fax
• Debit cum ATM cards
• Corporate care services including
phone banking
• Alerts on email or mobile through SMS
• Corporate internet banking
• Standing instructions
• Stop payment
• Monthly billing
• Understand customer’s requirement
• Verify the requirement based on past experience if possible
• Enter the details in the made2order calculator
• Structure the schedule of charges based on the requirement and business need in the Web M2O system
• SVA calculated in the calculator is an indicator of the profit or loss expected from this account
• Post approval print the schedule of charges
• Signature of the customer and SM required on this schedule of charges
• Forward the schedule of charges with duly filled M2O AOF
Setting up of account and features
involve -
Channel Services
Branch Banking
Automated Teller Machine
Mobile Banking
E-mail Banking
Corporate Internet Banking
Phone Banking
Doorstep Banking
Debit Card
• Cash deposit, withdrawals up to 50K per day
• Balance Enquiry, Mini statement, Cheque Book Request
• ATM network more than 6,000
Branch Banking • Cash deposit & withdrawal
• Cheque Clearing (Local/ outstation / Trf Cheques)
• RTGS , NEFT, DD, PO, Anywhere Transactions
• Fixed Deposit
• Foreign Exchange Transactions (Export/ Import)
• Account modification service requests
• Branch network more than 2,500
• Longest working hour
Automated Teller Machine
90
• Easy access to account information and transaction
• Account Information
• Balance enquiry
• Transaction enquiry
• Know product features
• FD Creation
• Cheque Book Request
• Stop Payment Request
• E mail statement request
• Forex rates info and transaction through FX Online
• Debit Card - Cards hot listing
• Cheque status
• CIB, PhoneBanking, Business Debit Card requests for Individuals & Proprietors
Phone Banking
91
• Using this facility, a customer can avail pick up &
delivery of cash & cheque from his home or
office.
• Cash pick up/delivery in 595 locations.
• Cheque/ DD pick up in more than 1,084
locations
• Trade Document pick up
• Simplified Process for enrolment
Doorstep Banking
• Maximum 5 email id's can be registered
• E-mail statements at desired frequencies
• Daily
• Weekly
• Fortnightly
• Monthly
Mobile Banking
• Alert on insufficient funds in clearing
• Transaction alert above Rs 5,000/-
• Last 5 transactions enquiry
• Stop payment
• Status of cheque
• Balance Information & End of day balance SMS
E-mail Banking
• Real time, safe, simple and secure banking at a click of a mouse
• Account Information
• Online Tax Payments
• FD Creation
• DGFT Payments
• Online Dealer Collection facility
• RTGS, NEFT Transfer
• Cheque Book Request
• Stop Payment Request
• Forex rates info and tran. through FX Online
• Instant Salary transfers, Vendor Payments
Corporate Internet Banking
94
• Can be issued to all constitutions including
• partnership & Companies
• View access of internet banking
• Account Balances Inquiries
• Cash Withdrawal upto Rs. 50,000 per day
• Access to Phone Banking
• Cheque Book request
• Cheque / Cash deposit
• Mini statement (view last 10 transactions)
• IVR (Interactive Voice Response) Funds transfer
• Cashless transaction at Merchant Establishment upto Rs. 1 Lac per day
• Cashless INTERNET transaction upto Rs. 1 Lac per day
Debit Card
95
KYC Process
The KYC Process is addressed broadly in two parts:
Customer Identification Process:
Mandatory Requirements:
Latest Photograph/s of applicant/s
Identity Proof
Entity Proof
Proof of communication address
PAN OR Form 49A
Initial Deposit by self-cheque/cash deposit at branch
Customer Verification Process:
Role of Branches & Sales Teams and Regional Processing
Centers
96
Form Filling
Details should be filled in CAPITAL/BLOCK letters
Only Black Ink ball pen should be used.
All the mandatory fields (fields with asterix mark *) should be filled in.
Applicant/s should be personally met by Sales Team or Branch official
Place of meeting to be preferably either Applicant/s residence, office or
Bank branch, which needs to be stated in KYC Certification column of
AOF.
For KYC document in vernacular language the BM, BOM or CAT or KYC
certifying official should satisfy himself / herself about the contents of the
document submitted and certify the document by affixing the following
stamp on the face of the document. The certification should be signed with
the signature identification number or employee number (if signature
identification number is not available).
97
Nomination
The importance of providing nomination to the applicant/s should be
explained and insist applicant/s to provide nomination.
A letter to be obtained if the applicant/s still do not want to nominate
and the same to be recorded in the Nomination column.
In case the applicant/s is/are not willing to provide the letter, it is to be
stated in nomination column 'nomination not required'.
Under no circumstances, account opening to be refused solely on the
ground that nomination has not been provided or applicant/s refused to
provide nomination.
98
Document Authentication
Bank official should check the original documents and satisfy the
same are genuine, valid as on date and there are no signs of tampering
or overwriting
Photocopies of documents to attested after verifying with the originals,
which will be submitted with the AOF.
As part of document verification, verifying official should put his name,
employee number and signature on copy submitted.
Only employees of the Bank should verify/attest documents ( SO or
Branch Official)
The applicant must self-attest the photocopies of all documents
submitted as documentary proof.
It is mandatory to fill up Telephone numbers in the AOF (Mobile or
Land Line).
99
Quiz – Current Account
1. Current account customers can transact through internet
banking?
2. Which of these variant is not a roaming current account –
Platinum, Gold,& Prepaid variant?
3. Annual charges for Pre-paid current account?
4. What does RTGS means?
5. Whether free limits for Elite current account lower than Gold
current account?
100
Quiz – Current Account
1. Current account customers can transact through internet banking
- True
2. Which of these variant is not a roaming current account –
Platinum, Gold,& Prepaid variant – Prepaid Current Variant
3. Annual charges for Pre-paid current account - Rs2999+S.T/-
4. What does RTGS means - Real Time Gross Settlement
5. Whether free limits for Elite current account lower than Gold
current account - False
