Lightwell and NetSuite:Delivering a Unified Business System to Connect Financials, Customers, and Commerce
• You have a plethora of tools—one for managing finances, another for customer information, one for orders, yet another to track sales activities, and so on.
• Your data is housed in siloes, spread across separate systems that don’t talk to each other, so you have no overall visibility of your business operations.
• Creating a simple report is a time-consuming, manual effort and you can’t easily access the intelligence you need to make important business decisions.
• You cross your fingers and hope your customers are having a good experience when interacting with your various channels, but you’re not really sure unless you hear complaints.
• When something goes wrong—as it invariably will—you don’t always know what happened, where to turn, or how to prevent the problem from reoccurring.
If so, your business may be suffering from the “software hairball syndrome.”
Does this scenario sound familiar?
Web & Ecommerce
Customer Service & Support
Sales & Marketing
Warehouse & Inventory
ERP & Financials
This syndrome is a common business affliction in which software applications like ERP, CRM and ecommerce are strung together in a tangled integration that functions so poorly it chokes the organization it was intended to help.
First things first. Take a deep breath. There is a solution. In fact, it’s a fully integrated, cloud-based solution that gives you real-time visibility and analytics across your business. Meet NetSuite—a unified business management suite that includes financials, enterprise resource planning (ERP), customer relationship management (CRM), professional services automation (PSA), ecommerce…all of it. No more siloes. No more software hairball syndrome.
So, what do you do?
With NetSuite, you can:
Reduce complexity (and costs!) associated with using disparate systems
Improve sales and marketing effectiveness
View how many orders you’ve received today and check the status of your inventory
Provide customers with a cohesive service and support experience across all channels
See a 360-degree view of your entire operation, from anywhere, at any time
Lightwell and NetSuite:Delivering a Unified Business System to Connect Financials, Customers, and Commerce
Using the power of the cloud, NetSuite can enable your company to manage your core business operations from a single, integrated, and secure solution. You can automate and streamline processes, reduce manual data entry and errors, and access real-time business information wherever and whenever it is needed.
NetSuite’s 24,000+ clients can get a 360-degree view of their customer data—from quotes to purchase history to contracts, to marketing and sales interactions, to support requests. The increased visibility enables you to deliver seamless, positive customer experiences across all touch points, whether online, in-store, or with sales or support representatives.
With NetSuite, you can transform your company’s IT operations, reducing costs and complexity, while supporting change, opportunity and growth with unprecedented speed and ease.
Why NetSuite?
As a NetSuite Solution Provider, Lightwell places a special emphasis on helping companies improve processes across their supply chain, reduce the order-to-cash cycle and reap the benefits of fully integrated enterprise technology solutions. We have partnered with numerous companies across a variety of industries—ranging from global enterprises to mid-market organizations—to address their mission-critical business needs and goals through technology.
Why Lightwell?
Lightwell’s team of NetSuite experts will be with you every step of the way. We will:
• Take stock of your current systems and processes
• Design a plan and solution that’s aligned with your business needs and goals
• Create a change management plan to maximize the effectiveness of NetSuite within your company
• Oversee integration of NetSuite into your other critical business systems
• Educate your staff with on-site workshops and/or remote trainings to make sure everyone is getting the most out of the NetSuite technology
• Customize your role-based dashboards with the best fields and key performance indicators (KPIs) for each business function
• Provide white-glove troubleshooting, support, and upgrade assistance to make sure your NetSuite solution is helping your entire business operate more efficiently for months and years to come
• Provide access to our highly-skilled professionals based in the United States, Canada, and the United Kingdom
Lightwell and NetSuite:Delivering a Unified Business System to Connect Financials, Customers, and Commerce
Training, education and support Lightwell consultants will provide on-site training and/or remote workshops to ensure your staff is comfortable with the NetSuite interface and makes the most of its capabilities.
Many of our team members bring decades of technology and industry experience to the table, assisting companies with global supply chain, integration and B2B and B2C ecommerce solutions. Furthermore, our NetSuite services team consists of individuals that have spent years at NetSuite assisting hundreds of clients with their NetSuite implementations, as well as individuals who managed NetSuite for their companies.
When you partner with Lightwell for your NetSuite solution, our comprehensive consulting services include the following:
Assessments Lightwell conducts a comprehensive review of your current technology systems and makes recommendations based on your business goals.
Solution Architecture Rather than simply sell you NetSuite software, our team of B2B integration experts designs a customized NetSuite solution to meet your particular business needs.
Project Management We manage your NetSuite project from start to finish, including defining the scope of work for internal and external partners, establishing the launch schedule, and handling transition communications–freeing up your staff to focus on running your business.
Implementation Services Lightwell works closely with your team and with NetSuite to ensure that the implementation process runs smoothly.
Change Management Lightwell consultants work with your team to create a change management plan to effectively roll out the solution internally, communicate the benefits, and maximize its adoption within your organization.
Optimization Services We provide expertise and guidance to optimize system performance, including regular health checks to ensure that your NetSuite solution continues to function in peak condition.
Lightwell and NetSuite:Delivering a Unified Business System to Connect Financials, Customers, and Commerce
About LightwellLightwell, formerly known as Oxford Consulting Group, develops and implements technology solutions that answer critical business challenges.
We serve businesses across North America and Western Europe that have a desire to more effectively interconnect and manage information for optimal business performance.
Our technology services and solutions—including B2B integration, ecommerce, order management, ERP, CRM, and IT staffing—enable cost reduction, increase customer satisfaction, and accelerate growth.
Lightwell is headquartered in Dublin, Ohio, USA, with two offices in the United Kingdom.
At Lightwell, we do things differently. We work with you before, during, and after your purchase to ensure the success of your NetSuite implementation. We don’t just sell you a solution and leave you on your own to figure it out. Our mission is to help you manage the change both inside and outside of your organization and to ensure that NetSuite is configured and working properly for your individual needs.
We want to be your technology partner. Your success is our success, so we do what it takes to help you reap all the rewards from your NetSuite solution.
To learn more about how Lightwell and NetSuite can help you, please contact us today at (614) 310-2700, visit our website at www.lightwellinc.com, or email us at [email protected].
