In the name of Allah the most beneficent the most merciful

Peace be upon you!

Group Members

Ali Zaib MC14-253

Zain Rafiq MC14-295

Muhammad Aamir MC14-291

Ali Raza MC14-256

Adil Riaz MC14-277

What is Listening?

Listening is the process of taking in what we hear and mentally organize it to make sense of it.

Types of listening

Passive listenin

g

Active

listening

Attentive listening

Passive listening

Occurs when one is trying to absorb as much of the information presented as possible.

Attentive listening

Occurs when one is genuinely interested in the speaker’s point of view.

Active listening

Communication is a vibrant, two-way process that involves high levels of attentiveness, clarification, and message processing.

Barriers to communication

What are the Barriers to Effective Listening?

A fence or other obstacle that effect Effective listening.

Forms of Barriers to Effective Listening.1

Physiological LimitationsAny disturbance or interference that reduces the clarity and effectiveness of communication.

2

Inadequate Background informationMost listners hate to admit when they haven’t hared all information necessary to engage conversation.

3

Selective MemoryWe have a tendency to hear and rememberwhat we want. Remembering the desired part of conversation.

4

Selective ExpectationNon attentive interaction with managers to which the become accustomed, or withhold information expecting it wouldn’t be attended to any way.

5

Fear of being Influenced or PersuadedIgnoring others point of view due to the fear of their influence.

6

Bias and being JudgmentalWhen you dislikes a person, its difficult to hear what he is saying.

7

BoredomThoughts processes are four to five times the usual speed of

speech.

8

Partial listening and distractionYou may hear the literal words, but miss the connotation, facial

expression.

9

RehearsingMany of us use the time during another talking to come up with

a bulletproof rebuttal.

10

Selective perceptionPerception is the process by which individuals take in and process stimuli according to their own experience.

11

Interference from emotionsNo everyone is able to understand, control their feelings

adequately and fully.

Characteristics Of Active Listening

Show Interest and be sincere in listening.

Ask Question If You don’t Understand Completely.

Avoid distraction.Use direct eye contact.Evaluate the message after hearing

all the facts.

Do not interrupt.Read both the Verbal and non Verbal

messages.Be empathetic.Paraphrase to correct

misinterpretations.Concentrate on the message as well

as the messenger.

Give Feedback to check Accuracy.Listen With your entire body.Don’t Talk so much.

Non-Verbal Communication

What is Non-Verbal communication?

Non-Verbal Communication = Communication without words

Definition

Non-Verbal Communication is conveying meaning or expressing feelings consciously or subconsciously through means other

than words.

Forms of Non-verbal Communication1

KinesicsIt involves body movement, gesture, and posture.This includes eye-contact, leaning and body positioning.

2

Para-LanguageIt refers to the tone of voice, volume, pitch, or speech rate.

3

EnvironmentIt refers to the layout of the space or room, lighting, color scheme, noise, decoration, and so on.

4

ChronemicsIt is the study of how humane beings use and structure time.

5

ProxemicsIt refers to, how we use our interpersonal spaceto communicate a message.

6

HapticsIt refers to the use of touch to communicate a non-verbal message.

Ask us about the topic if you want?