Los Angeles County Operational Area
2014 OA Functional Exercise
October 22, 2014
Information Packet
For Cities
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CONTENTS
Overview and Participant’s Exercise Timeline
Instructions for Cities Using CWIRS to Communicate with the CEOC
OARRS forms: Jurisdiction Situation Report and Resource Request
Communication Plans - Satellite Phones
Communications Plan – DCS
LASD Messenger Transmittal Letter
LASD Contact Stations
LASD Contact Station and Alternate Station by City
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Los Angeles County Operational Area – 2014 Communications Functional Exercise
Overview and Participant’s Exercise Timeline
The 2014 Los Angeles County Operational Area Wide Functional Exercise is scheduled for Wednesday, October 22, 2014 from 8:00 am to 3:00 pm.
Due to the critical role communications plays in a disaster, the Operational Area Exercise and Training Steering Committee (OATESC) have selected the following communication systems and procedures to test the OA’s alternate means of disaster reporting as part of the final review of the OA’s Communications Plan:
o CWIRS (County-Wide Integrated Radio System) o DCS (Disaster Communication Services) o Local Amateur Radio groups – City EOC staffing o Satellite Telephones o Messenger to LASD Contact Sheriff Station
To help ensure greater participation in this important exercise, we are providing several ways you can be involved in the exercise.
SCENARIO
It is Wednesday and at approximately 8:00 a.m. a catastrophic earthquake along the San Andreas Fault occurs, affecting the entire operational area equally. All primary methods of communication are down: landline telephones, cell phones and the internet. OARRS (Operational Area Response and Recovery System) is not available.
The exercise will begin at 9:00 am with the earthquake having occurred approximately 1 hour prior to the start of the exercise (StartEx +1). Cities, county departments and various agencies and community partners have already begun assessing the impact of the earthquake to LA County. Jurisdictional (Cities) Emergency Operations Centers EOCs, County Department – Department Operations Centers (DOCs) and agency EOCS throughout the OA have been activated including the OA County Emergency Operations Center (CEOC).
EXERCISE OVERVIEW AND TIMELINE 8:00 – 9:00 am Earthquake occurs. First responders begin assessing their area of responsibility per their
Standard Operating Procedures (SOPs). Cities begin assessing their situation and realize that they are affected (to some greater or lesser degree).
Based on initial assessments, cities may have to open up their EOCs to collect situational information and in support of response efforts. The cities may proclaim a local emergency
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immediately or sometime after as information starts flowing into their EOCs. The CEOC begins its activation procedures. Cities discover that all primary means of communications are down; cities now turn on CWIRS to EOC-ALL and start listening for instructions.
9:00 am – 11:00 pm The CEOC will activate and will begin making announcements. Cities will be given instructions on CWIRS EOC-ALL and by DCS. The first announcement via CWIRS and DCS will provide a brief comment on what has occurred as well as instructions for communicating with the CEOC. The message may be something vague – “a very large earthquake has occurred in Los Angeles County. Primary communication methods are down and Cities are asked that CWIRS, Amateur Radio/DCS, Satellite Phones or Messengers to LASD Stations be used for reporting. As soon as you are able, please report into the CEOC your jurisdiction’s status (cities) by one of those means”. From your Jurisdiction SitRep and/or Resource Request - You will need to provide the following information:
a. Immediate status (i.e. Black/Major Assistance, Red/Assistance Needed, Yellow/Problems but under control, Green/Normal Operations
b. Is your EOC activated? c. Did your city declare a local state of emergency? d. Does your city have a Resource Request? Please make a request using one of the
following categories: Food/Water, Equipment, Shelter/Sheltering Needs, Staffing/Personnel, Transportation
If your city is going to communicate via CWIRS, you will turn to EOC-All where you may be directed to another CWIRS channel to give your report. Due to traffic volume, the CEOC will have multiple CWIRS channels available and will direct cities to different channels to give their status report as the CEOC cannot tie up EOC-ALL with report taking. If you are going to report your status via your EOC Amateur Radio Operator(s) to LASD DCS, they will communicate on the appropriate DCS frequency as per the ICS-205 and follow directions. If you are going to test your satellite phone see ICS-205 for call in CEOC land lines. If you decide to report via messenger, you will send a person to your local LASD contact station with your report. LASD has generated a transmittal letter that your messenger will also take with them and provide to the desk when they arrive. If you get all alternative methods completed within the first two hours, the reports will be tracked through the P/I process within the CEOC and should be transmitted in the CEOC comprehensive situation report that will be broadcast out between 2:00 – 2:30 pm. The CEOC
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will transmit the actual broadcast using CWIRS EOC-ALL and DCS frequencies used during the exercise.
11:00 am – 12:00 noon CEOC will acknowledge receipt of information submitted by cities. 12:00 noon – 1:00 pm CEOC will request detailed information or verification of information if necessary. 1:00 pm - 2:00 pm
CEOC will develop and finalize the OA SitRep for broadcast. The broadcast content will also be available in hard copy format at contact Sheriff Stations.
2:00 pm – 2:30 pm OA SitRep broadcast via CWIRS EOC-All and DCS frequencies. 2:30 pm -3:00 pm CEOC Exercise Hotwash.
Please note: Cities will be sent an Exercise Evaluation form following the exercise.
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INSTRUCTIONS FOR CITIES USING CWIRS TO COMMUNICATE WITH THE CEOC
Call “County EOC” on EM MGT system (zone) using EOC-ALL talk group (channel).
1. After answering your call, County EOC may ask you to change to another talk group to take your situation report, resource request, update or message.
2. Use ↑ or ↓ button on front panel to change to assigned system, then rotate top knob to find assigned talk group. Please practice finding system and talk group before the exercise or event.
3. FOR THIS EXERCISE ONLY, cities may be assigned to the CITIES system. Press ↓ button once to find CITIES system. Then rotate top knob to find your talk group:
Areas A, B, C, F, H – Use “CITY ALL”
Area D – Use “City D”
Area E – Use “City E” Area G – Use “City G”
4. When your conversation has been completed, return your radio to EM MGT / EOC-ALL.
5. Monitor EM MGT / EOC-ALL throughout the exercise or event for instructions and information.
EM MGT
EOC‐ALL
CITIES
CITY ALL
CITIES
CITY (x)
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JURISDICTION SITUATION REPORT (SitRep) Page 1 of 3
* Indicates a required field Note: 1) Update twice a day, even if there are no changes, until notified by the OEM that the event is now closed 2) This report should be forwarded to your DMAC and the OEM Duty Officer BASIC INFO TAB – Within 30 Minutes *Jurisdiction: Type in name of city/agency *Overall Status – Select One Black‐Major Assistance Required Red‐Assistance Required
Yellow‐Under Control Green‐Normal Operations Gray‐Unknown Blue‐Closed
City County State Related Event/Incident/Activity *INITIAL SITUATION SUMMARY Current Objectives Projected Objectives Concerns/Problems WHAT EMERGENCY DECLARATIONS HAVE BEEN MADE Local/City Local/County Gubernatorial Presidential Date Requested Date Granted Agency Activation
Los Angeles
CA
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WHAT INFORMATION CAN YOU PROVIDE REGARDING NUMBER OF CASUALTIES Page 2 of 3 Fatalities Estimated Confirmed Comments: Injuries Estimated Confirmed Comments:
ADDITIONAL INFO TAB – IDE – Within 2 Hours PROVIDE DAMAGE INFORMATION Destroyed Major Minor Affected Estimated Cost Est % Insured Residences Business Government Total Est.Cost ESTIMATES (NOTE: CATEGORIES A & B – EXCLUDE NORMAL OPERATING COSTS) No. of Sites Estimated Loss CAT A: Debris Removal and Disposal CAT B: Emergency Protective Measures CAT C: Road and Bridge Systems (non‐federal) CAT D: Water Control Facilities (levees, dams & channels) CAT E: Public Buildings and Equipment CAT F: Public Utilities (water and power, etc.) CAT G: Park/Recreational/other
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WHAT EVACUATION INFORMATION CAN YOU PROVIDE Page 3 of 3 No. of People Evacuated No. of People in Shelters Comments: WHAT ADDITIONAL INFORMATION CAN YOU PROVIDE Comments:
CEOC SITREP TAB EVACUATIONS Areas Evacuated Estimated Number of Evacuees Evacuation Order Issued: Date: Time: Evacuation Order Lifted: Date: Time: EOC STATUS Staffing Level – Indicate if you have activated to Level 1, 2 or 3 Other Issues EOC Activated: Date: Time: EOC Deactivated: Date: Time: Revised 3/3/2011
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RESOURCE REQUEST Page 1 of 2 *Denotes required field *Priority: Select One: Black – Flash – Causing death or serious injury; imminent threat of death or serious injury.
Red – High – Potential threat of death or serious injury; damaging/destroying/imminent threat of damage to property/environment. Yellow – Medium ‐ Potential threat to property/environment Green – Low ‐ Routine
*Status: Select One: Black – New Purple – Ops Chief – For CEOC use only Red – Tasked to Section/Branch – For CEOC use only Orange – Sent to REOC – For CEOC use only Yellow – En Route – For CEOC use only Green – On Scene Teal – Demobilized/Completed Gray – Cancelled Blue ‐ Closed Tracking Number ‐ Local Tracking Number – State – CEOC Use Only (Enter as: Jurisdiction or Agency – 6 number date (020511) ‐ # of request) ((Example: Rosemead – 020511 – 3)) Tracking Number – FEMA – CEOC Use Only Tracking Number – EMAC – CEOC Use Only WHO IS MAKING THE REQUEST? Requesting Organization (Name of Jurisdiction/Agency) *Requestor’s Contact Info Related Event/Incident/Activity WHAT IS BEING REQUESTED? Resource Category *Quantity (Choose from: Animal Health, Emergency Management, EMS, Fire & Hazmat, Health & Medical, Law Enforcement, Public Works, Search & Rescue) *Resource Type/Kind – Be as descriptive as possible: Fore this exercise, limit requests to the following categories: 1) Food/water, 2) Equipment, 3) Shelter/Sheltering Needs, 4) Staffing/Personnel, 5) Transportation
Name: Phone:
Fax: Pager:
Cell: Other:
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Qty Unit Of Measure (Choose from: bottles, boxes, each, gallons, pallets, etc.) When Needed: Date and Time *Mission – Describe what the resource needs to do Resource must come with: Other
□ Fuel □ Meals □ Operator(s) □ Water □ Maint □ Lodging □ Power SPECIAL INSTRUCTIONS (E.G. SAFETY MESSAGE, INGRESS/EGRESS ROUTES, ETC.) FORWARD REQUEST TO: Organization/Location: ‐ For new requests, send to CEOC Individual: Logistics Position: Agency: Vendor – For CEOC Use Only Summary of actions taken – For CEOC Use Only Estimated Resource Cost – FOR CEOC Use Only Revised 3/3/2011
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‐COMMUNICATIONS PLAN – SATELLITE TELEPHONES
EVENT NAME:
DATE PREPARED:
TIME PREPARED:
OPERATIONAL PERIOD (DATE/ TIME): 00/00/00 0000-0000 hrs.
NAME TYPE PORTABLE MOBILE
MODE CHANNEL MODE CHANNEL
(323) 980-2106 Satellite Phone N/A N/A N/A N/A
(323) 980-2107 Satellite Phone N/A N/A N/A N/A
(323) 980-2108 Satellite Phone N/A N/A N/A N/A
(323) 980-2109 Satellite Phone N/A N/A N/A N/A
(323) 980-2110 Satellite Phone N/A N/A N/A N/A
(323) 980-2112 Satellite Phone N/A N/A N/A N/A
(323) 980-2114 Satellite Phone N/A N/A N/A N/A
(323) 980-2115 Satellite Phone N/A N/A N/A N/A
(323) 980-2116 Satellite Phone N/A N/A N/A N/A
PLEASE NOTE: Cities can test their satellite phones by calling any of the CEOC landline phone numbers listed above.
PREPARED BY:
LA CEOC 205
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‐COMMUNICATIONS PLAN – DCS
EVENT NAME: DATE PREPARED: TIME PREPARED:
OPERATIONAL PERIOD (DATE/ TIME): 00/00/00 0000-0000 hrs.
NAME TYPE PORTABLE MOBILE
MODE CHANNEL MODE CHANNEL
K6CPT – East LA Primary 145.300(-) PL 156.7
K6DCS – Castro Peak Secondary 147.225(+)
PL 94.8
KI6BKN – Grass Mountain Secondary 147.645(-) PL 100.0
***WA6ZTR – Mt. Disappointment Tertiary 147.270(+) PL 100.0
Frequency “K6CPT” - Primary channel. DCS operators at Sheriff’s patrol stations and HAM/RACES operators at cities, special districts or County Departments should communicate using this primary channel. The County repeater is located at Emergency Operations Bureau in East LA. Frequency “K6DCS” - Secondary channel. DCS operators at Sheriff’s patrol stations and HAM/RACES operators at cities, special districts or County Departments should communicate using this channel when unable to reach the primary channel. The (Non-County) repeater is located at Castro Peak. Frequency “KI6BKN” - Secondary channel. DCS operators at Sheriff’s patrol stations and HAM/RACES operators at cities, special districts or County Departments should communicate using this channel when unable to reach the primary channel. The (Non-County) repeater is located at Grass Mountain. ***Frequency “WA6ZTR” - Tertiary channel. DO NOT USE THIS CHANNEL UNLESS ALL OTHER FREQUENCIES ARE NOT AVAILABLE. The County repeater is located at Mt. Disappointment. If the City of Santa Clarita cannot reach Frequency “K6CPT,” they are to use WA6ZTR and communicate with operators at EOB. NOTE: If communications cannot be transmitted on either the primary, secondary or tertiary channels, then another alternate means of communications (ex. CWIRS, Messenger to Contact Station) must be used.
PREPARED BY:
LA CEOC 205
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Los Angeles County Sheriff Stations Contract and Contact Cities and Unincorporated Areas Served
As of August 13, 2014
Station Contract Cities Unincorporated
Areas Address Phone
Altadena **Is not a contact station
(None) Angeles National Forest (Mt. Wilson area, Eaton Canyon) Chaney Trail Charter Oak (Covina area) Citrus (Covina area) Citrus Oak Kinneloa Mesa La Vina Northeast Pasadena – Unincorporated Pasadena Glen Northeast San Gabriel – Unincorporated Northeast San Dimas North Claremont islands – Unincorporated East Azusa - Unincorporated
780 East Altadena Drive Altadena, CA 91001
626-798-1131
Avalon
Avalon
Santa Catalina Island San Clemente Island Ocean waters between the island the mainland
215 Sumner Ave Avalon, CA. 90704
310-510-0174
Carson
Carson
Rancho Dominguez West Rancho Dominguez Harbor City Torrance – Unincorporated West Carson - Unincorporated
21356 S. Avalon Blvd Carson, CA. 90745
310-830-1123
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Station Contract Cities Unincorporated
Areas Address Phone
Century Contact station for: Huntington Park South Gate
Lynwood
Athens Park Florence/Firestone Graham (portion) Willowbrook
11703 S. Alameda Street Lynwood, CA 90262
323-568-4800
Cerritos Cerritos 18135 Bloomfield Ave. Cerritos, CA 90703
562-860-0044
Compton Compton East Rancho Dominguez Gardena – Unincorporated Rosewood West Compton
301 S. Willowbrook Ave. Compton, CA 90220
310-605-6500
Crescenta Valley Contact station for: Burbank Glendale Pasadena San Fernando South Pasadena
La Canada Flintridge Big Tujunga Canyon La Crescenta Montrose Little Tujunga Canyon Lopez Canyon Kagel Canyon Sunland Sylmar Tujunga Angeles National Forest (State Rt #2) Angeles Crest Hwy Switzer Falls Mt. Wilson
4554 Briggs Ave. La Crescenta, CA 91214
818-248-3464
East Los Angeles Contact station for: Bell Bell Gardens Commerce Cudahy Monterey Park Vernon
Commerce Cudahy Maywood
Bandini islands Belvedere Gardens City Terrace East Mont East Los Angeles Saybrook Park Union Pacific
5019 E. Third St. East Los Angeles, CA 90022
323-264-4151
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Station Contract Cities Unincorporated
Areas Address Phone
Industry Contact station for: Baldwin Park West Covina
Industry La Puente La Habra Heights
Avocado Heights East & West Valinda Bassett/North Whittier Hacienda Heights (portion) South San Jose Hills West Puente Valley
150 North Hudson Ave. City of Industry, CA 91744
626-330-3322
Lakewood Contact station for: Long Beach Signal Hill
Artesia Bellflower Hawaiian Gardena Lakewood Paramount
Cerritos – Unincorporated Long Beach - Unincorporated
5130 Clark Avenue, Lakewood, CA 90712
562-623-3500
Lancaster Lancaster
Antelope Acres Del Sur Hi Vista Lake Los Angeles Quartz Hill Redman Roosevelt Wilsona Gardens
501 W. Lancaster Blvd. Lancaster, CA 93534
661-948-8466
Lomita Contact station for: Palos Verdes Estates Redondo Beach Torrance
Lomita Rancho Palos Verdes Rolling Hills Rolling Hills Estates
La Rambla Academy Hill Palos Verdes Peninsula Westfield
26123 Narbonne Avenue, Lomita, CA 90717
310-539-1661
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Station Contract Cities Unincorporated
Areas Address Phone
Malibu/Lost Hills
Agoura Hills Calabasas Hidden Hills Malibu Westlake Village
Agoura Calabasas Highlands Chatsworth Lake Manor Cornell Deer Lake Highlands Fernwood Glenview Los Virgenes/Malibu Canyon Malibu Bowl Malibu Lake Malibu Highlands Malibu Vista Monte Nido Mulholland Corridor Oat Mountain Seminole Hot Springs Sylvia Park Triunfo Canyon West Hills West Chatsworth
27050 Agoura Road Agoura, CA 91301
818-878-1808
Marina Del Rey *Is not a contact station
Marina Del Rey Santa Monica Bay Ladera Heights Windsor Hill View Park
13851 Fiji Way Marina del Rey, CA 90292
310-482-6000
Norwalk Contact station for: Downey
La Mirada Norwalk
South Whittier - Unincorporated East Whittier – Unincorporated Sunshine Acres
12335 Civic Center Dr. Norwalk, CA 90650
562-863-8711
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Station Contract Cities Unincorporated
Areas Address Phone
Palmdale
Palmdale
Acton Agua Dulce Big Pines Crystalaire Elizabeth Lake Green Valley Juniper Hills Kagel Canyon Lake Hughes Lakeview Leona Valley Little Rock Llano Longview Pearblossom Sun Village Twin Lakes Vasquez Rocks Wrightwood
750 E. Avenue Q Palmdale, CA. 93550
661-272-2400
Pico Rivera Contact station for: Montebello Santa Fe Springs Whittier
Pico Rivera
Los Nietos West Whittier - Unincorporated
6631 Passons Blvd. Pico Rivera, CA 90660
562-949-2421
San Dimas Contact station for: Azusa Claremont Covina Glendora La Verne
San Dimas
East Azusa - Unincorporated Azusa Canyon Citrus islands (Covina) Claremont - Unincorporated Covina - Unincorporated Glendora - Unincorporated La Verne – Unincorporated West Pomona - Unincorporated Mt. Baldy Angeles Nat’l Forest (Hwy 39)
270 S Walnut Ave. San Dimas, CA 91773
909-450-2700
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Station Contract Cities Unincorporated
Areas Address Phone
Santa Clarita Valley Santa Clarita
Bouquet Canyon Canyon Country Castaic Fair Oaks Ranch Forest Park Gorman Hasley Canyon Lang Malibu/Sycamore Canyon Mint Canyon Newhall Neenach Placerita Canyon Sand Canyon Santa Clarita Saugus Six Flags Magic Mountain Sleepy Valley Soledad Southern Oaks Stevenson Ranch Sunset Point Sulphur Springs Tesoro del Valle Valencia Val Verde Valyermo West Hills West Ranch Westridge White Fence Farms
23740 Magic Mountain Parkway Santa Clarita, CA 91355
661-255-1121
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Station Contract Cities Unincorporated
Areas Address Phone
South Los Angeles (Formerly Lennox) Contact station for: El Segundo Gardena Hawthorne Hermosa Beach Inglewood Manhattan Beach
Lawndale
Athens Del Aire El Camino Village Lennox Moneta Gardens Westmont Wiseburn
1310 W. Imperial Hwy. Los Angeles, CA 90044
323-820-6700
Temple Contact station for: Alhambra Arcadia El Monte Irwindale Monrovia San Gabriel San Marino Sierra Madre
Bradbury Duarte Rosemead South El Monte Temple City
East Pasadena North San Gabriel San Pasqual South San Gabriel Whittier Narrows West Arcadia Monrovia - Unincorporated Arcadia - Unincorporated
8838 Las Tunas Dr. Temple City, CA 91780
626-285-7171
Walnut Contact station for: Pomona
Diamond Bar Walnut
Covina Hills Hacienda Heights (portion) Rowland Heights West Covina - Unincorporated
21695 E. Valley Blvd. Walnut, CA 91789
909-595-2264 626-913-1715
West Hollywood Contact station for: Beverly Hills Culver City Santa Monica
West Hollywood Universal City Walk 780 N San Vicente Blvd West Hollywood CA 90069
310-855 8850
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List of Contact Sheriff’s Stations As of September 2014
Each city within the County has a designated station which will serve as the primary contact during a disaster when a city cannot communicate with the Operational Area/County EOC through other methods.
CITY RESPONSIBLE/PRIMARY STATION ALTERNATE STATION
Agoura Hills Lost Hills West Hollywood
Alhambra Temple East Los Angeles
Arcadia Temple Crescenta Valley
Artesia Lakewood Cerritos
Avalon Avalon Lakewood
Azusa San Dimas Walnut
Baldwin Park Industry Temple
Bell East Los Angeles Century
Bellflower Lakewood Cerritos
Bell Gardens East Los Angeles Norwalk
Beverly Hills West Hollywood Marina del Rey
Bradbury Temple Industry
Burbank Crescenta Valley Temple
Calabasas Lost Hills West Hollywood
Carson Carson Lomita
Cerritos Cerritos Lakewood
Claremont San Dimas Walnut
Commerce East Los Angeles Century
Compton Compton Carson
Covina San Dimas Walnut
Cudahy East Los Angeles Century
Culver City West Hollywood Marina del Rey
Diamond Bar Walnut Industry
Downey Norwalk Lakewood
Duarte Temple Industry
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El Monte Temple Industry
El Segundo South Los Angeles Carson
Gardena South Los Angeles Carson
Glendale Crescenta Valley Temple
Glendora San Dimas Walnut
Hawaiian Gardens Lakewood Cerritos
Hawthorne South Los Angeles Carson
Hermosa Beach South Los Angeles Lomita
Hidden Hills Lost Hills West Hollywood
Huntington Park Century East Los Angeles
Industry Industry Walnut
Inglewood South Los Angeles Carson
Irwindale Temple Walnut
La Canada Flintridge Crescenta Valley Temple
La Habra Heights Industry Norwalk
Lakewood Lakewood Cerritos
La Mirada Norwalk Lakewood
Lancaster Lancaster Palmdale
La Puente Industry Walnut
La Verne San Dimas Walnut
Lawndale South Los Angeles Lomita
Lomita Lomita Carson
Long Beach Lakewood Carson
Los Angeles (Dependent Upon Division Affected) (Dependent Upon Division Affected)
Lynwood Century Norwalk
Malibu Lost Hills West Hollywood
Manhattan Beach South Los Angeles Carson
Maywood East Los Angeles Century
Monrovia Temple Industry
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Montebello Pico Rivera East Los Angeles
Monterey Park East Los Angeles Temple
Norwalk Norwalk Pico Rivera
Palmdale Palmdale Lancaster
Palos Verdes Estates Lomita Carson
Paramount Lakewood Century
Pasadena Crescenta Valley Temple
Pico Rivera Pico Rivera Norwalk
Pomona Walnut Industry
Rancho Palos Verdes Lomita South Los Angeles
Redondo Beach Lomita Carson
Rolling Hills Lomita Carson
Rolling Hills Estates Lomita Carson
Rosemead Temple East Los Angeles
San Dimas San Dimas Walnut
San Fernando Crescenta Valley Santa Clarita Valley
San Gabriel Temple East Los Angeles
San Marino Temple East Los Angeles
Santa Clarita Santa Clarita Valley Crescenta Valley
Santa Fe Springs Pico Rivera Norwalk
Santa Monica West Hollywood Marina del Rey
Sierra Madre Temple Crescenta Valley
Signal Hill Lakewood Carson
South El Monte Temple Industry
South Gate Century East Los Angeles
South Pasadena Crescenta Valley Temple
Temple City Temple East Los Angeles
Torrance Lomita Carson
Vernon East Los Angeles Century
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Walnut Walnut Industry
West Covina Industry Walnut
West Hollywood West Hollywood Marina del Rey
Westlake Village Lost Hills West Hollywood
Whittier Pico Rivera Norwalk