The 2013

Luxembourg

Service

jam event guide book

luxsjam.fi4si.eu

The 2013 event guide book

What: is the event aboutWhen: Timing – Time frame – Time lineWhy: Have fun designing services across fields and disciplines/Bring answer to local needs Who: Everybody wanting to have fun inventing and prototyping services(Students/ Nerds/ Geeks/ Artists/ finance analyst/ Multiform engineer...)Where: Impactory coworking space LuxembourgHow to: register

What : What is the event about

within the proposed theme by the GSJ you can pursue our own design issues and ethical endeavours

Entrepreneurship

Cultural activities

Sustainable cities

Smart city & society

Leisure & sport activities

Social inclusion

On the first weekend of March 2013, people interested in service and customer experience will meet at locations all over the globe. They will be designers, students, academics, business people, customers, mums, kids and grand-dads.

Design for all & by all

24 hrsFirst jammers to start on Friday 01 March 6 p.m Local Hamilton, New Zealand site (05 a.m in Luxembourg)

When: Timing – Time line – Time frame

6 p.m Global Service Jam theme revealed Jam launched in Luxembourg

01 March 02 March

6 p.m service concept presentation

Teams are encouraged to stay/rotate and work on site all along the event duration

When: 2 days to invent new services

Fri 01/03/13 5 p.m

Sat 02/03/13Participants are invited to introduce themselves on the first phase of event, to communicate on their interests and expertises

As you wish p.m/a.m

10 a.m

20:00 p.m

Welcome

1st concepts

Prototyping &concept proofing

Consolidate concept pitch

Presentation

Exploration

Friday 01/03/13 Event Time Line

5 p.m

work as long as needed

Exploration to ideate phase

8 p.m

Break

1st concepts

Idea pitch

Idea vote & team building

Draw, illustrate, design

Expose

Welcome

GSJ 2013 topic release

Illustrate service history

DAY 1

Saturday 02/03/13 Event time line

Break

Illustrate story board

Demonstrate concept proofing

Play customer service pathway

Record service testing/ street interview

Consolidate service offer in a pitch

Sat 02/03/13

09a.m

10:00 a.m

Concept & prototyping

Build concept pitch

Presentation

4 p.m

6 p.m End of design DAY

2

Why : Have fun designing services

Meet a lot of cool people at all levels of experience Work through a whole design process in one weekend

Experienced or completely new to the field, you will learn more about service design experience. Pick up a load of new ideas and work practices

Design the best concept to win 3 months of membership at the Impactory to bring your service to market

Who: Everybody, explorers who want to have fun inventing and prototyping

MultidisciplinaryCo-innovationadventure

Student

Financial

Designer Practitioner

Health

Developer

Economist Counsel

Planner Customer

Engineer Analyst

Architect

web specialist

Where: Impactory co-working space

29, Bd Grande-Duchesse CharlotteL-1331 Luxembourg

How to: Register and join us

luxsjam.fi4si.eu