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Digital as the Future of WorkJohn Newton – June 25 - Madrid
John Newton@Alfresco Founder and CTO
@johnnewton
Agenda
• Four trends reshaping ECM requirements
• Risks of relying on legacy ECM systems
• The Alfresco approach to ECM
• How Alfresco meets today’s ECM challenges
• A Digital Future
• How Alfresco is building the Future
Next-G
en EC
M
New Ways of Working1New Expectations• Ease of use• Mobile devices• Collaboration
of world’s workforce will be mobile in 2015
37%Legacy ECM Systems Left Behind
Source: IDC
New Generation• Digital natives• Highly social and connected • Work is not a place
75%of the global workforce in 2020 will be Millennials
Source: BPW Foundation
TREND
Poor user adoption• Cumbersome
• Non-intuitive
• No B2B sharing
• No remote access
Extended EnterpriseTREND2
Inter-Connected Web• Many external partners• Collaboration is critical• 2-way info sharing
Legacy ECM Systems Left Behind
Beyond the Firewall• Business not bound by IT• VPN issues• Productivity constraints
Architected at a time when users and content stayed behind the firewallResellers
Customers
Agencies Contractors
Suppliers
Employees
On-Premises
Employees, Partners and Customers
ProcessContent
Explosion in Digital Content3More Content• Beyond docs and pdfs• Images, social, collaborative• Scope and scale increase
Legacy ECM Systems Left Behind
More Context• Geo-location, social, usage, etc.• Find the right info faster• Kick off business process
Ill-equipped to handle new and traditional types of content and context
Growth in digital content from 2010 to 2020
50X
Source: IDC
44%
Source: IDC
of the time workers can’t find the info needed to do their jobs
?
TREND
New IT Infrastructure4Technology Waves• Virtualization• Cloud computing• Mobile devices
Legacy ECM Systems Left Behind
Flexible Deployment• On-premises• Private or public cloud• Virtualized environments
Outdated architectures don’t support cloud or mobile Bolt-on acquisitions lack seamless integration
69%Source: IDC Source: IDC
Where Content Lives
61%13%
of enterprises use cloud computing
TREND
• Shadow IT
• Content “in the wild”
• Lack of agility
• Information is locked away
• Challenging “ad-hoc” process flows
• Lack of productivity
Risks of Relying on Legacy ECM
Next-G
en EC
M
Alfresco Approach to ECM
Open/Open SourceOpen/Open Source Hybrid ECMHybrid ECM
ContextualContextual Simplicity for UsersSimplicity for Users
New Ways of Working1
Any Device
Intuitive Interfaces
Any Location “From a user adoption perspective, people have taken to it naturally, with little or no training.”
Claire Smith Information Systems Business Relationship Manager
Alfresco is Simple for Users, So Users Can Simply Be Productive
Familiar Productivity Applications
NEW APPROACH TO ECM
Extended Enterprise2
Content Share and Sync
Security Controls
“Alfresco has made it possible for us to manage large, complex supply chains and participate with ease in global projects.”
Neil Grant Managing Director
Collaboration Tools
Alfresco Powers Business Beyond the Firewall
NEW APPROACH TO ECM
Extend & Engage Processes
Explosion in Digital Content3
Powerful search
Integrated records management
Rich context
“Users can easily search and find the documents they need, and we can set controls to ensure that the appropriate content is visible to individual users.”
Tim JohnsonTeam Lead, Information Technology Development
Content in context
Alfresco Brings Information Overload Under Control
NEW APPROACH TO ECM
CustomLOB apps
New IT Infrastructure4
Flexible Deployment Options
Long-Term Agility
Ease of Integration“Alfresco provides us with a modern architecture for managing all our content and can easily adapt to business and regulatory changes.”
Andrew SosaDirector, Content Solutions
Broad use Case Support
Alfresco is Built for Today and Ready for Tomorrow
NEW APPROACH TO ECM
Open standardsOpen technology
Content ManagementExtended Enterprise CollaborationCompliance ManagementBusiness Process ManagementCase Management
Content Management
ExtendedEnterprise
Collaboration
ComplianceManagement
CaseManagement
Business Process
ManagementSolutions
PlatformCapabilities
Capture - Store - Access - Share – Manage – Secure - Control – Process – Integrate – Analyze
Content Synchronization
Documents CADAudio WebContent Email Video Text Files ImagesPhotographsHTML XML
Enterprise Stack
Built-InConnectors
Open Standards
Integrations CMISFTP
SMTP iMAP
WebDAVCIFS
Line of Business
Access
Mobile Desktop Web Imaging Productivity Apps
Records Management Simple Smart Secure.
Driving toward the Digital Enterprise Horizon 3
Gartner, McKinsey and PWC, 2014
DigitalBusiness
Cloud Social
Big DataMobile
Global Flows of Trade, People and Information are growing rapidly
Knowledge flows are half of all flows, and are growing at a rate of 52% per year
63% of all Services are digitally enabled
New Digital Government
Responsiveness to Citizens
Openness and Transparency
Support of Commerce
Shared Services
Mobile Access
Customer-and
Location-centric
services
Smart and Predictive
Data
Paper-less Processing
New Digital Banking
Top Employees
CustomerSatisfaction
ValueGrowth
Profitability
Suppliers
Production & Logistics
Purchasing
R&D Network
Source: Scania AB – Vehicle Manufacturer
Commercial Operations
Network
Sales & Marketing
Services
Internet of Things
Maintenance
Coordination
New Digital Manufacturing
Content & Process drives the Flow of Information through the Digital Enterprise
19
CUSTOMERENTERPRISE
Data information & insights
New digitally enhanced products and services
PROCESS
COLLABORATION
CONTENT
CONTENT
CUSTOMERENTERPRISE
OPERATIONAL SYSTEMS
CUSTOMER ENGAGEMEN
T
Distribute
Insights
Sourcing
Manufacturing
Case
Service
ProductPublishing
Marketing
Contract
Design
Planning
CollaborateProcess
Our Strategy Horizon 3
AuditAnalytics
To create a Suite of connected Smart Process Applications that drive the flow of Information through the Digital Enterprise – Configured, Not Customized
Digital Smart Process App Architecture
21
Horizon 3Smart Process Apps
Application Model Framework
Productivity Services
Data Control Architecture
Loosely-coupled Digital Services
SearchContent Process IntegrationAnalytics Case
Digital Enterprise
Targeted High-Value Smart Process Applications
Applications
Customer Lifecycle
Product Lifecycle
Project Lifecycle
Employee Lifecycle
CUSTOMERSSUPPLIERS
Aiming at the Citizen Developer
23
App Fram
ework
SYSTEM APP ADMIN
DEVELOPER BUSINESSANALYST
MANAGER / ADMIN END USER
TENANT MANAGEMENT APPLICATION
EXTENSIONPOINTS
APPLICATION DESIGNER
END USERAPPLICATION
BUSINESSCONFIGURATOR
USER SKILL SETENGINEERTECHNICAL
END USERSNON-TECHNICAL
SYSTEM APP ADMIN
DEVELOPER CITIZENDEVELOPER
BUSINESS USERADMIN
END USER
CITIZENDEVELOPER
Connect
Data SourcesContent SourcesConnectors
Extend
Plugin & ExtensionsCustom Widget Libraries
Application and Flows Through ModelingConfigured, Not Customized
PeopleRoles & Access ControlDefinition
FunctionPrebuilt functionsValidation RulesWidget Parts
ProcessDrag & DropProcess EditorRules Editor
FormDrag-and-dropForm & Layout Designer
AnalyticsDrag-and-dropChart & ReportDesigner
ModelDrag-and-dropSchema Editor
Digital Smart Process App Architecture
25
Horizon 3Smart Process Apps
Application Model Framework
Productivity Services
Data Control Architecture
Loosely-coupled Digital Services
SearchContent Process IntegrationAnalytics Case
Case or Smart Containers are how Content meets Process
Horizon 3
Categories
Inbox
AppComponent
Query
VirtualFolders
Process
Lifecycle
View
Bus Entity+ Metadata
Actions
RolesDiscussions
CASE
ID
Context
Team
Permissions
Search and Context
Auto-Complete
Qu...
Suggestions
DestinationResults
Federated Search
Query Results
Faceted Navigation
ResultsQuery Results
Redefining Business Process Management Services
DESIGN
CONNECT
ANALYZE
Real-time Content Process & Analytics ServicesProcess
Line of Business
IT &Admin
People &Expertise
Open Source Integration Services
CUSTOMER
ENTERPRISE
Digital Smart Process App Architecture
31
Horizon 3Smart Process Apps
Application Model Framework
Productivity Services
Data Control Architecture
Loosely-coupled Digital Services
SearchContent Process IntegrationAnalytics Case
Scalability and Data Center Consolidation Secure
NoSQLBillion Documents
Containers & New Data Centers
Micro Services& Shared Nothing
Distribution of Content and Services Secure
GeographicDistribution
Hybrid
FederatedSnowden-proof
& NSA-proof
Hybrid Sync
Con
nect
Con
trol
On-Premise
Cloud
Connect
Control
Recommendation
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Advanced Digital Solutions using New Open Source Future
Auto-Classification Geographic Distribution
Semantic Graph Analysis
Machine Learning Connections
Search
Analytics
Intelligence
Process
Innovation and R&D at the Speed of Open Source
Credit: Alfresco Software, Inc.preserving our cultural legacy
Credit: CC BY 2.0 – NEC Corporation of America- https://www.flickr.com/photos/neccorp/14445634744
streamlining insurance and health services
Credit: CC BY 2.0 – Raed Mansour- https://www.flickr.com/photos/raedmansour/14392383590 Credit: CC BY 2.0 –Tim Evanson - https://www.flickr.com/photos/23165290@N00/6994963867
Credit: CC BY 2.0 – Mr.TinDC - https://www.flickr.com/photos/mr_t_in_dc/4249886990
improving government
Credit: Galileo Project, JPL, NASA; reprocessed by Ted Strykplanning the future of space exploration
Photo Credit: CC BY 2.0 - Steve Jurvetson - https://www.flickr.com/photos/jurvetson/5967376588
ensuring every child has equal access to education
Questions?
THANK YOU!@johnnewton
@Alfresco