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Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable...

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Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution & Inventory Planning Customer Relationship - Sales Finance & Accounting Reporting & Technology Web Tools & eCommerce 10:00 AM – 11:00 AM Mountain Time, Friday 11:00 AM – 11:30 AM Mountain Time, Friday 11:30 AM – 12:00 PM Mountain Time, Friday www.gotomeeting.com /join questions: [email protected] Meet ID:486-323- 888 Phone: 641- 715-3210 Access: 486-323- 888 Meet ID: 971- 849-781 Phone: 309- 946-4588 Access: 971- 849-781 Make to Order/Stock Manufacturing Project Management & Project Costing Field Service & Depot Repair Customer Relationship – Service/RMA’s Meet ID: 885- 867-343 Phone: 207- 203-2018 Access: 885- 867-343 Manufacturing Distribution Services
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Page 1: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

SAP Business OneAffordable Power

for Small & Mid Sized Businesses

Distribution& Inventory Planning

Customer Relationship

- Sales

Finance

& Accounting

Reporting

& Technology

Web Tools

& eCommerce

10:00 AM – 11:00 AM Mountain Time, Friday

11:00 AM – 11:30 AM

Mountain Time, Friday

11:30 AM – 12:00 PM

Mountain Time, Friday

www.gotomeeting.com/join

questions: [email protected]

Meet ID:486-323-888

Phone: 641-715-3210

Access: 486-323-888

Meet ID: 971-849-781

Phone: 309-946-4588

Access: 971-849-781

Make to Order/StockManufacturing

Project Management & Project Costing

Field Service

& Depot Repair

Customer Relationship

– Service/RMA’s

Meet ID: 885-867-343

Phone: 207-203-2018

Access: 885-867-343

Manufacturing

Distribution Services

Page 2: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Agenda

Technology Overview

Functionality Overview

Some Customer Stories

A Day with OEC’s Project Services Operation

Who is SAP

Conclusion, and Next Steps

SAP Business One

New Business System Objectives

If you have questions,

email:

[email protected]

Page 3: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

• Business– Grow Revenue & Profits– Monitor Operations in Real-Time

• Operations– Increase Control & Visibility of Projects– Reduce Revenue Leakage– Improve Customer Service– Increase Utilization of Resources

• System Objectives– Manage One Integrated Application– Improve Communication – Improve Access to Data – Business Alerts & Workflow

New Business System Objectives

Page 4: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

SAP – the world’s #1 provider of business systems

Millions of Users.

50,000+ Customers.

28,000+ Employees.

11,000+ Developers.

50+ countries.

38+ Years Experience

Page 5: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

SAP – the world’s #1 provider of business systems

8 out of 10 large businesses run on SAP

30,000 small-mid businesses run on SAP

60% of all business transactions in the world

run on SAP

Page 6: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

SAP – for the largest, and the smallest businesses

SAP Business OneFortune 500,000

mySAP “R/3”Fortune 1,000

mySAP All-in-OneFortune 5,000

SAP Business ByDesignFortune 50,000

SAP Business One

SAP Business ByDesign

mySAP All-in-One

mySAP R/3

Gro

w w

ith S

AP

Co

mp

any

Siz

e

Business Complexity

Page 7: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Proven success - SAP Business One

– 20,000+ Business One customers today

– 37 country versions; 14 Languages

9009002002 2,2002,200

2003 5,3005,300

2004

9,3009,300

2005

13,50013,500

2006

Companies that run SAP are 32% more profitable

than those that don’t Stratascope Inc. Study

18,000

2007

25,000Projected

2008

35,000Projected

2009

50,000Projected

2010

Page 8: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

The current state of information systems:

Patchwork silos – Islands of Information

Page 9: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

One Application - One View

SAP Business One

Business Management Software

Page 10: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Multi Warehouse Items Mgt Item Query Price List Receipt to Stock Release from

Stock Stock

transactions Warehouse

Transfer Serial Number

Management Batch

Management Consignment

Inventory Obsolete

Tracking Units of Measure

Conversion Standard, Moving

Average, & Actual Costing

Inventory

Picking/Packing Kitting Bill of Materials Phantoms Production

Orders Back flush Co-products Disassembly Forecasting Material Planning Pegging Daily/Weekly Replenishment

Recommendation Min/Max/Order

Multiples Property &

Parameter Tracking

Drawing & Specification Tracking

Purchase order Purchase

delivery Purchase return Purchase invoice Purchase Credit

note Landed Cost Vendor Analysis Vendor

Management Contact

Management Drop Ship Multi-currency

price lists Alternate &

Approved Vendors

Customs Tracking

Manufacturer Number

Quotation Order Drop Ship Invoice Delivery Return Multi-currency

price lists Customer

management Gross profit

calculation Sales Analysis Contact

Management Opportunity

Management Pipeline

Management Forecast and

Sales Reporting Outlook

Integration

Chart of accounts Accounts

Segments Journal entry Journal Voucher Recurrent

transaction Multi-currency Exchange rate Financial Reports Budget Cost Centers Sales Tax Multiple periods Deposit Checks Credits Receipt Deferred

Payment Bank Statement

and reconciliation

OperationsPurchaseSalesFinancials

Optional Software Development Kit – Extensibility

Warranty Tracking

Cost of Warranty & Repair

Customer Issues Reporting

Service contract management

Customer Equipment Tracking

Service planning Service tracking

and billing to contract and/or time & materials

Customer tracking across interactions

Knowledge Database

Service Call Management

Service Queue Monitoring

Service

Real-time Reporting, Drill to Detail, Company, Product & Customer Business Intelligence

Advanced Technologies - Drag & Relate; Alerts; Work Flow, UI Personalization

Microsoft Office Integration to Word, Excel and Outlook

Page 11: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Multiple Methods of Depreciation.

Asset creation from AP

Define Product Series & Models

Features & Options

Compatibility Rules Define

Formulas calculation of quantities, prices, parameters

Publish Online for Customer Self Service

Configurator

Complete On-line Selling Solution

Order Processing & Notification

Catalogue Mgmt

eCommerce

Engineer to Order & Make to Order

Make to Stock & Repetitive

Estimate to Actual Reporting

Routing & Labor & Overhead Tracking

Capacity Planning & Scheduling

DiscreteManufacturing

• Depot/Field• Dispatch &

Schedule• Google Maps• Contract Mgt• Quoting• RMA Tracking• Track Time &

Expenses• Repair Orders• Document

Management

Service &Repair

Advanced Module Functionality for your specific industry needs

Credit Card Processing & Validation

Touch screen or Bar Code

Inventory Management

Promotions Management

Store Management & Performance Reporting

Retail & POS

Define Variants (Color, Size, Style) Inventory Tracking

Use Matrix in Sales & Purchase Orders

Create a Single Production Run for Multiple SKUs

Sales Analysis by Variant – (Color, Size, Style)

ApparelMatrix

Increase equipment utilization

Decrease downtime

Cost of Maintenance

Track & Maintain Equipment Specs

Rental Orders & Reservations

Service Orders

Maintenance & Rental

Engineering Change Control

Revision Control for BOM’s

Approvals Receiving

Inspection Shop Floor Data

Collection Scrap & Rework Quality Codes

Engineering & Quality

Work-in-Progress Change Orders Document Mgmt Resource Mgmt

Project Tracking Project History Estimating Timesheets

Project Management

History Based Forecasting

Seasonality Maintain Optimal

Stocking Levels Reduce Inventory

& Replenishment Costs

Reduce/Eliminate Stock-Outs

Container Management

Inventory Planning

Track training & certifications

Benefits, Accr-uals, Earnings, Deductions

Payroll & HR

Wireless Handhelds

Real-time tracking

Warehouse, aisle, row, slot, bin tracking

Inter-warehouse transfers

Cycle Counting Audit Trails Labor Efficiency

Tracking

WirelessWMS

FixedAssets

Mobile Solutions

Sales Mgmt Order Mgmt Field Service Distribution

Project Cost

Page 12: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Technology

Client-Server Architecture Thin Client Certified SQL Database

Productarchitecture

Excel, Word, OutlookMS Officeintegration

XML, HTTP, SOAP, COM, ODBC, .NET

API’s

Server

E-Mail

Backup

API (COM)

XML Adapter

Services

Client

Interfaces

TerminalServer

Web

Intranet

MobileV /Palm/Blackberry

Remote

SQL

Page 13: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Agenda

Technology Overview

Functionality Overview

Some Customer Stories

A Day with OEC’s Project Services Operation

Who is SAP

Conclusion, and Next Steps

SAP Business One

New Business System Objectives

If you have questions,

email:

[email protected]

Page 14: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Business One for Project Services

Sales Order

ServiceContract

Delivery

Invoice

Schedule

Sales Quote

Inventory

AIA/Other Forms

Project

ServiceCall

Activities

T&M, Milestone, Progress & Fixed Bill

Payables

MS Project

Labor

Expense

Receivables

Web/Mobile

ChangeOrders

Page 15: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Project ManagerFor all Projects

Sell, Sell, SellWants to make the sale at any price.

Accounting ManagerFor all Billing and Invoicing

Sophie:

Manager:

OEC - Office Equipment Corporation

Sells, Installs and Services Large and Small Networks

SAP Business One manages their entire business

Sales ManagerFor all Sales & Revenue

Page 16: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

A Day with Sophie & the Manager

Sophie Quotes A New Server & Printer InstallDiscounts outside of policyWork Flow Approval Required

Sales Quote

Sophie receives Approval OnlineEmails Quote to Customer, Copy ManagerEmail

Integration

Runs Open Items Report for InvoicesDrills to problem account for collectionExports to Email, Excel & Word

MS Office Integration

Manager receives Approval RequestReviews Quote, Account & Part HistoryApproves the Discount Online

Online Approval

Generates Order from Quote, EmailsCreates Service Contract & ScheduleAnalyzes Service Contract via Drag&Relate

Service Contract

Control Maverick Discounting

Improve Sales Productivity

Increase Margins & Profitability

Improve Customer Service

Increase Management Productivity

Page 17: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

A Day with Project & Accounting Manager

Starts with the Project View SummaryDrills to Service Calls, and ActivitiesReviews his

Projects

Reviews the ScheduleReviews Calendar/OutlookReviews MS Project

ReviewsSchedule

Enters Time/ Expense &

Bills

Earthshaker #18 requires an upgradeChange Order is Approved

Approves Change Order

Alerts on Projects with Past Due ActivitiesAlerts on Projects Ready to InvoiceAlerts on Projects Over Budget

Data Alerts

Increase Project Control

Improve Scheduling Visibility

Reduce Revenue Leakage

Improve Customer Service

Increase Time & Expense Compliance

Manager completes billable activitiesEnters his hours and travel costsRuns Billing Report &Generate Invoice

Page 18: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

A Day in the Life of the Executive

Page 19: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Agenda

Technology Overview

Functionality Overview

Some Customer Stories

A Day with OEC’s Project Services Operation

Who is SAP

Conclusion, and Next Steps

SAP Business One

New Business System Objectives

If you have questions,

email:

[email protected]

Page 20: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Customer Profile

Business: Manufacture & Distribute Plug & Go Security Systems

Key Criteria:• Advanced Reporting capabilities for sales and customer

data with Plus One™ Report Manager• The ability to tie warehouse, customer call center, monitoring

center, retailers, and manufactures together with one complete system.

• Rapid training and implementation.

About the Company:

LaserShield Systems, Inc., (LSI), has been the World's leading developer of innovative Plug N Go, monitored security solutions. A leading electronic engineering and design firm, LaserShield Systems provides proprietary security solutions to both commercial and residential applications in the United States, Puerto Rico, and Mexico.”  

Eileen Johanson, General Manager, LaserShield

Success with SAP Business One

Page 21: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Success with SAP Business OneCustomer Profile

Business: Low Energy Warewashing

About Auto-Chlor Systems: • Auto-Chlor System is the national leader in the production and installation of Low

Energy Dishmachines, but that's not all.

• Auto-Chlor System provides routine 28 day service by a trained field technician that performs preventive maintenance on your dishmachine, delivers and maintains cleaning products and provides on-site staff training. Still, there's more.

• Auto-Chlor System also provides 24-7-365 Emergency Service. That means that if your dishmachine isn't working at 2 am, your service representative is. Our trained field technician will arrive at your door with the parts needed to repair your machine and keep your operation running smoothly.

“SAP Business One is the system taking us to the next level in our company’s growth. We are excited to be continuously moving forward in our business, and with Navigator’s support along the way we feel very comfortable with where we believe we can take things.”

Jim Stewart, Owener, Auto Chlor Systems Denver

 

Page 22: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Customer Profile

Business: Plumbing, Heating & Air Conditioning

Key Criteria:• Completely integrated solution throughout the entire organization

• Advanced Distribution Capabilities with Integrated Data Collection Stations

• Real-time Management of Inventory by Bin Location

• Real-time Credit Card pre-authorization and Transaction Processing

About the Company:

Ellingson Plumbing, Heating & Air Conditioning was established in 1980 by Tom Hills and Pat Ellingson. Since that time we have grown into one of the most respected plumbing and heating contractors in the area. Quality products, dependable service and most of all, highly trained and dedicated employees are the key to our success.

Success with SAP Business One

Page 23: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Success with SAP Business OneCustomer Profile

Business: manufacturer of laser, light-based and radiofrequency devices

Key Criteria: • Consolidation of multiple, disparate solutions

• Advanced customer service and scheduling capabilities

• Improved customer service and sales opportunity tracking

• Ease of Use

About the Company:

Alma Lasers' expertise lies in the winning combination of an ability to innovate bringing unique new technologies to the global aesthetic market, balanced by a strategic depth of clinical knowledge and industry experience. Each day, thousands of plastic surgeons, dermatologists, obstetricians, gynecologists and general physicians in 45 countries depend on Alma Lasers to deliver visible results that improve lives.

Page 24: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Customer Profile

Business: Develops High Performing, Durable Blenders for Commercial & Home Use.

Key Criteria: • Integration of Manufacturing and Financials

• Management of AssembliesAffordable all-in-one solution

• Value: DayOneTM implementation methodology

Success with SAP Business One

“We knew there were a lot of systems out there which were well used by companies, but we wanted something with a solid name we could depend and rely on. The SAP name has a reputation of reliability, and we have strong connections to several companies who use SAP to support their operations.”

--Steve Quist, CTO, Blendtec

Page 25: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Customer Profile

Business: Hi-End Configurable Servers

Key Criteria:• Fully integrated Business Management Software Solution

• Instant Access to Support from a Local Reseller

• Customization for unique processes

• Value: DayOneTM implementation methodology

“After dealing with support issues with our previous system, we wanted to have our support at the very least in the same time zone as our company. Navigator has an office literally minutes away giving us instant access to support for our SAP Business One system.”

- John Anderson, CFO, Bosanova

Success with SAP Business One

Page 26: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Customer Profile

Business: Healthcare Information Systems Provider

Key Criteria• Advanced Job Costing Capabilities • Inventory and demand planning • Advanced Reporting Capabilities • Data and part number management• Scalable solution compatible with company’s growth

Success with SAP Business One

“With Business One we continue to see improved profitability due to our better knowledge of what is going on in every aspect of our business. This, in turn, allows us to continue improving all of our processes.”  

Michelle Howell, CPA

Page 27: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Agenda

Technology Overview

Functionality Overview

Some Customer Stories

A Day with OEC’s Project Services Operation

Who is SAP

Conclusion, and Next Steps

SAP Business One

New Business System Objectives

If you have questions,

email:

[email protected]

Page 28: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

• Business– Grow Revenue & Profits– Monitor Operations in Real-Time

• Operations– Increase Control & Visibility of Projects– Reduce Revenue Leakage– Improve Customer Service– Increase Utilization of Resources

• System Objectives– Manage One Integrated Application– Improve Communication – Improve Access to Data – Business Alerts & Workflow

New Business System Objectives

Page 29: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Some Results:

• Inventory: 12%• Planning Time: 85%• Revenue: 10% • Back Orders: 12% • Inventory Turns: 6 Fold• Customer Service: • Customer Retention:

Time to Value: Less than 3 months

Companies that run SAP are 32% more profitable

than those that don’t Stratascope Inc. Study

Page 30: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Why an SAP Business One Solution• Your Investment for the Long Run

– SAP’s experience• 35 years, 50,000 Installations, Millions of Users

• Lower Total Cost of Ownership • Value: DayOne – Installed, Trained, Using the Software, with Your Data

Next Steps to Succeed with SAP Business One• Evaluate Business One for YOUR company

– users and locations, optional software features,– specific training needs, your desired “go-live” time frame.

• Review Ball Park Solution Costs• Review Financing & Payment Options• Review Implementation and “Go-Live” time line.• Presentation of YOUR business solution to management

Page 31: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Distribution& Inventory Planning

Customer Relationship

- Sales

Finance

& Accounting

Reporting

& Technology

Web Tools

& eCommerce

10:00 AM – 11:00 AM Mountain Time, Friday

11:00 AM – 11:30 AM

Mountain Time, Friday

11:30 AM – 12:00 PM

Mountain Time, Friday

www.gotomeeting.com/join

questions: [email protected]

Meet ID:486-323-888

Phone: 641-715-3210

Access: 486-323-888

Meet ID: 971-849-781

Phone: 309-946-4588

Access: 971-849-781

Make to Order/StockManufacturing

Project Management & Project Costing

Field Service

& Depot Repair

Customer Relationship

– Service/RMA’s

Meet ID: 885-867-343

Phone: 207-203-2018

Access: 885-867-343

SAP Business OneAffordable Power

for Small & Mid Sized Businesses

Manufacturing

Distribution Services

Page 32: Make Every Customer a Best Run Business The Best Run Businesses Run SAP SAP Business One Affordable Power for Small & Mid Sized Businesses Distribution.

Make Every Customer a Best Run Business

The Best Run Businesses Run SAP

Export Project(s) to MS Project


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