MISRC 2002-2003 Annual Report Table of Contents Introduction ............................................................................ Page 2-5 MISRC 2002-2003 Associates Program ..................................Page 6-22 MISRC Associate Seminar Series ........................................Page 6 Membership & Attendance Charts ...................................... Page 16 7th Annual Conference on Infromation Technology...........Page 23 Publications & Academic Activities.......................................Page 24-27 MIS Quarterly Journal ........................................................Page 24 MISRC Working Paper Series ............................................Page 26 Faculty & Staff Listings..............................................................Page 27 Academic Presentations and Publications ...................... Page 37 Research Projects............................................................ Page 38 PhD Students in MIS ........................................................ Page 39 Management Information Systems Research Center 2002-2003 Annual Report
MISRC 2002-2003 Associates Program ..................................Page 6-22 MISRC Associate Seminar Series ........................................Page 6Membership & Attendance Charts......................................Page 167th Annual Conference on Infromation Technology...........Page 23
Publications & Academic Activities.......................................Page 24-27MIS Quarterly Journal ........................................................Page 24MISRC Working Paper Series ............................................Page 26
Faculty & Staff Listings..............................................................Page 27Academic Presentations and Publications ......................Page 37Research Projects............................................................Page 38PhD Students in MIS ........................................................Page 39
Management Information Systems
Research Center
2002-2003 Annual Report
MISRC 2002-2003 Annual Report
This past year has been one of changes and new market pressures in the business economy, continued innovation in orga-nizational uses of information technology, and increasing concerns over the importance of return on investments for tech-nology expenditures on the part of senior managers. In this new environment, the leadership and staff of the MIS ResearchCenter have continued to bring to you a full portfolio of speakers, seminars, events, research papers and services thatmatch your interests and help you understand developing technology trends. We also tried to give you some of the bestopportunities to network with other industry professional here in the Twin Cities.
Over the years, our primary constituency and area of greatest emphasis has been our corporate community in the TwinCities. This perspective remains unchanged. However, we have a new leadership structure, reflecting our efforts torespond to Dean Larry Benveniste’s and University President Mark Yudof’s call for greater alignment in our research mis-sion within the University of Minnesota’s digital technology research community. To this end, we have expanded our effortsto engage faculty and graduate student colleagues from the Digital Technology Center, the New Media Center in theJournalism School, the Rhetoric Department’s Center for the Study of the Internet, and the Retail Food Industry Center inthe College of Food, Agriculture and Environmental Sciences, Computer Sciences and Engineering, as well as otherdepartments within the Carlson School.
Some of the highlights of the year include:
? Our bi-weekly Friday morning speaker seminars continue to be popular.? The scope of participation in the annual University of Minnesota Electronic Commerce Conference now includes
joint industry and academic representation in the event’s planning committee, its funding and sponsorship, and inthe choices we make about the content that we offer. This provides a good checkpoint for us to ensure strategicalignment with our multiple constituencies. Also, for the first time related to this event, we held a doctoral researchsymposium that included faculty and students from all over the university.
? We also reinvigorated our Executive Advisory Board on Curriculum. The participants represent eleven companiesthat meet monthly. The Department already implemented EABC-suggested changes in the MBA andUndergraduate MIS programs. Our next step is to invite our Associate Companies to become involved in theMISRC’s Course Sponsorship program.
? We also acted as the founding institution for the 1st Big 10 Doctoral and Junior Faculty Research Symposium, heldat the Oak Ridge Conference Center in May. The Symposium brought together a selected group of senior facultyresearch leaders, along with promising junior faculty and senior doctoral students for a weekend of presentationsand career development discussions.
? We have begun to lay the groundwork for the first event in a planned series of MISRC research symposia that willkick off next year: The MISRC Research Symposium on Knowledge Management. We expect the event to drawa national audience combining industry and university participants.
? We have also reconstituted our Working Paper Series to showcase the range of research that our outstanding fac-ulty and graduate students are pursuing.
? The MISRC has taken on more administrative responsibilities while reducing overall cost to improve our delivery ofthe E-Commerce Conference and the bi-weekly seminars.
We also recognize the challenges to which we must respond. Continued pressure on corporate productivity and individualperformance at our member firms means that the people who typically have attended our activities as part of their continuingeducation now have less time to come to the U. In response, we initiated audio conferencing of the Friday seminars at therequest of our members. We plan to expand and improve audio conferencing next year with Web casting of the audio alongwith the presentation slides, as well as make more related content available via the MISRC’s Web site. We also plan tobroaden our reach beyond large corporate members to include 8 centers, to include small and medium sized companies.
We offer our sincere thanks to the MISRC and III Associate Companies for your personal involvements and financial sup-port this past year. Without your support, we would not have been able to achieve this year’s results and accomplishments.We also recognize the great support that we get from our staff at the Center. Donna Sarppo, who leads this group, is sim-ply irreplaceable; we thank her for all she does to find a way to make our many efforts at the MISRC work so well.
Warmest regards,
Rob KauffmanCo-Director
MIS Research Center
May 2002
Les WanningerCo-DirectorMIS Research Center
A Message From the
Co-Directors
2
Les WanningerMISRC Co-Director, Corporate Outreach
Rob Kauffman
MISRC 2002-2003 Annual Report
Larry BenvenisteDean, Carlson School of Management
Information technology continues to be a key driver of productivity gains and business innovation in America’seconomy. But today, the difficulties that senior managers face with organizational decision making related to infor-mation systems and new technology have been heightened by economic and competitive forces. They strain man-agement’s capacity to cope with change.
The MIS Research Center plays a central and highly visible role in the Carlson School’s overall efforts to guide thediscussions that will lead to improvements in managerial capabilities and firm performance in this environment. Oneof the central roles of the MISRC is to provide a forum that brings together industry professionals with nationally-recognized technology experts, as well as our faculty and graduate students, to understand these new develop-ments, and to contribute to their and their companies’ effectiveness. A second role is to foster basic and appliedresearch that potentially delivers new managerial knowledge about information systems, information technologyand electronic commerce.
I am especially grateful to the Associate Companies who fund the activities of the MISRC.
Your commitment, participation and input make it possible for the Carlson School of Management to be recognizedboth regionally and nationally for its research, teaching and outreach excellence. In April 2002, U.S. News andWorld Report rated the Carlson School as #24 among business school in the United States in terms of its MBA pro-gram. Our Information Systems area was ranked 51h, maintaining a longstanding position among leading depart-ments in the nation. I continue to believe that your participation with us enriches the courses we teach, encouragesthe faculty to do cutting-edge and highly relevant research, and challenges the Carlson School to be in touch withthe changes in business that will matter the most.
I also want to recognize the efforts that the MISRC’s co-directors and staff members have undertaken this pastyear.
The MISRC’s new leadership approach reveals a strengthened commitment to alignment with our school’s multi-ple internal and external constituencies. This also helps the Carlson School to complement the University ofMinnesota’s strategy of promoting research on digital technology. Finally, it will provide a means for the MISRC toachieve greater recognition for its research among information technology and e-business research centers at theleading business schools around the world.
Best wishes for another great year in 2002-2003!
May 2002
Larry BenvenisteDean
Carlson School ofManagement
A MessageFrom the Dean
MISRC 2002-2003 Annual Report4
GuidantSyntegraUnisys
Information Industry Initiative Corporate Partners2002-2003
3MCargill, Incorporated
General Mills, IncorporatedHoneywell, Incorporated
Mayo FoundationMinnesota Life
State of MinnesotaSuperValu
Thomson WestUniversity of Minnesota Office of Information Technology
US Bank Systems
The MISRC Corporate Partners2002-2003
MISRC 2002-2003 Annual Report
Two part-time secretaries provided support; graduate assis-tants helped wherever needed.
After the first two years of operation, it became clear that asenior faculty member alone could not adequately perform allof the needed MISRC functions while still being involved withteaching, research, and doctoral students. In response, theposition of assistant director was created. Through theyears, this invaluable position has been filled both byUniversity appointees and by Associate Company personnel.
March 1977 saw the first issue of the MIS Quarterly, a journalestablished through a joint venture of the MISRC and theSociety for Information Management, and based out of theMISRC offices. The MISQ is a journal that caters to both theacademic and practitioner IS communities.
James Wetherbe, formerly associate dean of administrationand associate professor of MIS at the University of Houston,came to the U of M MIS faculty in July 1980 and became thenew director of the MISRC, bringing with him valuable man-agement experience in industry and administrative experi-ence at several universities. This enabled Gordon Davis todevote more time to leadership of the MIS academic area,and in 1981 Davis became Honeywell Professor ofManagement Information Systems, the first holder of the firstacademic endowed chair specifically designated for MIS, fit-tingly bestowed upon a pioneer of MIS in academia.
1985 brought the MISRC and MISQ a home on the third floorof the new Hubert H. Humphrey Center. Besides having win-dows for the first time, the move brought the MISRC onto thesame floor as the MIS faculty.
In December 1997, we moved into the new Curtis L. Carlsonbuilding. The new building provides a home for the entireCarlson School of Management in one building (CSOM pre-viously inhabited portions of three different West Bank build-ings).
The MISRC TodayThe MISRC has grown as new companies continue to jointhe Associates Program. We continue to update our topicsand offerings to address current issues of our AssociateCompanies, and by extension, the corporate IS world. The 35years have been eventful and productive, and we arepleased to have been a significant factor in the developmentof information systems as an academic field.
The University of Minnesota’s Management InformationSystems program and the Management Information SystemsResearch Center began 35 years ago. It is always difficult tosay who was “first.” What we can say with certainty is that webegan at the time when MIS was first emerging as an aca-demic field. We may have been the first formal graduatedegree program in MIS (Master’s and Doctorate) associatedwith a viable research center.
The Beginning of the MIS Research CenterThe fall of 1967 was the start of planning. U of M professorsGordon Davis, Gary Dickson, and Tom Hoffmann felt that thetime and place were right to establish a formal program in theorganizational use of computers in information systems. Tostart a program with solid support from IS professionals work-ing in industry, the local business community needed to playa strong part in curriculum development and appliedresearch, a link that would be facilitated through the forma-tion of a “research center.”
Selected companies in the Minneapolis-St.. Paul area,notable for being internationally known and investing heavilyin information systems, were invited to pledge support as“Associate Companies” of the MISRC. As sponsors, compa-nies would have a direct influence on the directions taken bythe university program, as well as having direct access tograduates from the program, research outputs, and trainingprograms. The response from the business organizationswas excellent, and by the summer of 1968, the ManagementInformation Systems Research Center had been establishedwith 21 founding Associate Companies.
From the outset, the Associate Companies were involved inthe selection and direction of research and program topics.Since that first year, annual planning meetings with AssociateCompany representatives have assisted the research andprogram directions of the MISRC to continue to shift withchanging industry conditions as reported by the AssociateCompany representatives. The first year featured lectures bynationally known speakers, including Alain Enthoven ofStanford University and James Emery of the University ofPennsylvania. This speaker series evolved to become one ofthe core activities of the MISRC Associates Program.
Organizational Changes As We GrewThe MISRC was originally granted windowless office spacein the basement of Blegen Hall on the university’s West Bankcampus, next door to a computer center with a CDC 3200(purchased in 1968 partly with MISRC funds). Gordon Davisbecame the first director of the Research Center. As direc-tor, he reported directly to the dean of the School ofManagement (then the College of Business Administration).
The MISRC’s History
MISRC 2002-2003 Annual Report6
MISRC Corporate Partners Program Calendar of Events
September 20, 2002 MISRC Partner Recognition Breakfast
October 4, 2002 “Notes on Reading and the Future of Knowledge Exchange” Rich Gold
October 18, 2002 “Convergence Technology, it’s real, it works, now show me the money!”Kevin Hanson
November 1, 2002 “Making Markets: How Firms Can Design and Profit from Online Auctions and Exchanges”Ajit Kambil, Accenture Institiute for Strategic Change
November 15, 2002 “The New Economy and Old Economics: What 19th Century Railroads can Tell Us about the Future of E-Commerce”Andrew Odlyzko, Director, U of MN Digital Technology Center
January 24, 2003 “Data Mining for CRM”Jaideep Srivastava, U of MN, Computer Science
February 7, 2003 “Capabilities-based IS/IT Strategy, Structure and Systems for Managing IT Resources/Activities ”Weidong Xia and Carl Adams, IDSc, U of MN, Carlson School
February 21, 2003 “How IT can Implement and Benefit from Six Sigma”Pete Jacobs, 3M
March 14-15, 2003 Knowledge Management Research Symposium
April 4, 2003 “Identifying and Creating Usable Cutting-edge IT Solutions”Alok Gupta, IDSc, U of MN, Carlson School
May 1 - 2, 2003 7th U of M Conference on Emerging Information Technologies
MISRC 2002-2003 Annual Report
ABSTRACT
Recommender systems are changing the waybusinesses are connecting their customers totheir products. This seminar discussed theways recommender systems are being used toincrease sales and customer satisfaction, thetechnology underlying today’s state-of-the-artrecommender systems, and the benefits recom-menders can bring to businesses.
To supplement presented case studies atten-dees were invited to bring their own ideas andquestions about potential applications of rec-ommender systems. Also discussed wereemerging technologies still in the research labthat will change the face of personalization inthe coming years, as well as the businessimplications of social issues surrounding rec-ommender applications.
John Riedl and Joe Konstan developed thetechnology behind today’s recommender sys-tems, and helped put it into commercial use byco-founding Net Perceptions, Inc. Theirrecently completed book, Word of Mouse: TheMarketing Power of Collaborative Filtering,reviews dozens of commerce and communityapplications of recommenders, and presentseight principles for applying recommendersystems in practice.
COLLABORATIVE FILTERINGJohn Riedl & Joe Konstan
September 13, 2002
BIOGRAPHY
Joseph A. Konstan is Associate Professor ofComputer Science and Engineering at theUniversity of Minnesota. His researchaddresses a variety of human-computer inter-action issues related to filtering, compre-hending, organizing, and automating largeand complex data sets. He is probably bestknown for his work in collaborative filtering(the GroupLens recommender system) andmultimedia authoring. In 1996, he co-found-ed Net Perceptions, Inc., a company that hassince developed collaborative filtering sys-tems into a variety of commercial personal-ization tools.
Dr. Konstan received his Ph.D. from theUniversity of California, Berkeley in 1993;he is an ACM Lecturer, editor of the SIGCHIBulletin, and a member of the ACM SIGCHIExecutive Committee.
John Riedl has been a member of the facultyof the computer science department of theUniversity of Minnesota since March 1990.His research is focussed on collaborative sys-tems, which are computer systems that helpgroups of people work together more effec-tively. Since 1992 he has been co-directingthe GroupLens Research project on collabo-rative information filtering. In 1996 he co-founded Net Perceptions to commercializeGroupLens. Net Perceptions is now theleading one-to-one real-time marketing com-pany. Riedl is Associate Professor at theUniversity, and Director and Chief Scientistat Net Perceptions.
Riedl received the B.S. degree in mathemat-ics from the University of Notre Dame, NotreDame, IN in 1983 and the M.S. and Ph.D.degrees in computer science from PurdueUniversity, West Lafayette, IN in 1985 and1990, respectively.
MISRC 2002-2003 Annual Report8
ABSTRACT
Reading is an amazingly powerful form of behav-ior that has altered human civilization over thefour thousand years of its existence. But readinghas not stayed static during that time, instead it hasdramatically changed in media, content and socialusage bringing with it new patterns of knowledgecreation and exchange. Reading continues toevolve today and certainly one can think of theWorld Wide Web as essentially the World WideReading Machine. In fact, a large percentage ofwhat makes computers valuable is their ability todisplay information and knowledge in a mannerthat humans can read.
Currently there is a wide spread belief in a futurebuilt around something called “convergence”. Oneaspect of this belief is that all media will convergeon to a single media, and the only thing to varywill be the content, including readable content. Butwhat if the opposite is actually true, that the digitalrevolution will allow a vast diversity of media,each with its own purpose and reading methods?As McLuhan pointed out, the media itself carries agreat deal of meaning. What if, in the future, theauthor can author not only the content, but themedia as well, so that the two merge creating aunified continuum?
In this talk, Rich looked at the future of readingand explore what it means for information man-agers and business in general. In particular, I willlook at cases where information and knowledgecannot be captured as pure ASCII text, and wherethe meaning of what one reads, alters and changesdepending on the media on which it is displayed.
As a way of leading into these ideas he talkedabout the “Four Hats of Creation” (art, science,design and engineering) all of which are necessaryin the production of new forms of reading
NOTES ON READING AND THE FUTURE OF
KNOWLEDGE EXCHANGERich GoldOctober 4, 2002
BIOGRAPHY
Rich Gold is a composer, inventor, cartoonist, lecturerand researcher who in the nineteen seventies, co-found-ed the “League of Automatic Music Composers”, thefirst network computer band. As an internationallyknown artist he invented the field of AlgorithmicSymbolism, an example of which, “The Party Planner”,was featured in Scientific American. He was head ofthe sound and music department of Sega USA’s coin-opvideo game division and the inventor of the award win-ning “Little Computer People” (Activision), the firstfully autonomous computerized person you could buy.For five years he headed the electronic and computertoy research group at Mattel Toys and was the managerof, among other interactive toys, the MattelPowerGlove. He also worked on Captain Power, thefirst interactive broadcast TV show and ICVD an earlyCD based video system. After working as a consultantin Virtual Reality he joined Xerox PARC, where he wasa primary researcher in Ubiquitous Computing, thestudy of invisible, embedded and tacit computation. Hewas a co-designer of software for the PARC Tab, helpedlaunch the successful LiveBoard project and was theinventor or co-inventor on ten patents. In 1992 he creat-ed the PARC artist-in-residence program (PAIR), whichpaired fine artists and scientists together based onshared technologies (the book “Art and Innovation”,MIT Press, describes the project). He created and man-aged the multi-disciplinary laboratory, RED (Researchin Experimental Documents), which looked at the cre-ation of new document genres by merging art, design,science and engineering. One of RED’s projects, called“Experiments in the Future of Reading”, was featuredat the San Jose Tech Museum of Innovation where itwas viewed by over a half million people and is nowtouring the United States after winning the Gold andSilver awards for interactive design from I.D.Magazine. These reading experiments, presented asfully readable interactive devices, were based on theconcepts of “Total Writing”, an anti-convergent theorywhere the media itself becomes authorable. Rich Goldis a Fellow at The World Economic Forum, a Regent’sLecturer at UC Berkeley and as an Applied Cartoonistand Provocative Speaker gives talks all over the worldon his work, the pragmatics of knowledge art, the pat-terns of contemporary innovation and how to buildEvocative Knowledge Objects (EKOs.) His book “ThePlenitude” will be published by MIT Press in 2003.
ABSTRACT
Kevin Hanson former CTO of ShopNBCInteractive and current industry leading con-sultant to Retail and Media companies dis-cussed the evolution of technology in the tele-vision, internet and mobile spaces and howthese technologies and mediums will convergeinto future profitable user experiences andbusiness models.
This session covered the evolution of technol-ogy in the television industry from an enter-tainment and advertising position to a relation-ship and commerce role. He reviewedInteractive TV, the internet’s use of streamingvideo and audio as it has becomes a new dis-tribution for media content and finally themobile communications market place that hascome from a business productivity tool to acommon place personal communicationsmedium.
The challenge facing companies and users iswith all of this technology, what types ofactivities and relationships can we and shouldwe be doing across these different mediums?How will consumers and suppliers choose toshare information and interact with each otherto evolve current commerce relationships intotrusted profitable and valuable services rela-tionships?
Technologies discussed:Streaming audio and videoInteractive TVPDA’sSMSWireless Communication
CONVERGENCE TECHNOLOGY, IT’S REAL, IT
WORKS, NOW SHOW ME THE MONEY!Kevin HansonOctober 18, 2002
BIOGRAPHY
Kevin Hanson is the former Senior Vice President andChief Technology Officer of ShopNBC, a convergedand complementary multi-channel shopping networkthat broadcasts into over 52 million homes nationwideand on the Web at ShopNBC.com on a 24x7 basis.
Shortly after joining ShopNBC in June 1999, Mr.Hanson rapidly extended the company’s TV homeshopping business online and grew Internet sales prof-itably to $4 million in 1999, $28 million in 2000, and$63 million in 2001 (total company sales were nearlyhalf a billion dollars in 2001). ShopNBC.com deployedleading TV-Internet converged functionality, such as anInternet channel with data-encoded interactive shoppingand chat. As a result of this expanded Webcast distribu-tion, Mr. Hanson made it possible for ShopNBC to be afeatured content provider on Yahoo! ShoppingVision.
In 2001, Mr. Hanson continued his technological inno-vations and iTV-enabled ShopNBC as well as providedcontinued enhanced TV functionality for NBC andCNBC. In 2002, his interactive team developed a“walled garden” for the NBC family of networks onDirecTV (NBCi Channel 488).
ShopNBC and its companion interactive propertiesoffer three unique capabilities: Real time customerinteractivity, agility to do business on any platformacross multiple entities, and scalability for unlimitedgrowth.
Prior to joining ShopNBC, he held executive-level posi-tions at MISI (a wholly owned subsidiary of NTTData), Share Data, IntegraSys, and US Internet. With 20years of technology experience, Mr. Hanson is paving apath for Interactive media technologies as one theindustry most recognized of the interactive TV marketconsultants while turning the industry vision into prof-itable reality.
MISRC 2002-2003 Annual Report
MISRC 2002-2003 Annual Report10
MAKING MARKETS: HOW FIRMS CAN DESIGN
AND PROFIT FROM ONLINE AUCTIONS AND
EXCHANGESAjit KambilAccenture Institute for Strategic ChangeNovember 1, 2002
ABSTRACT
In 1776, Adam Smith published a revolution-ary idea – that the “invisible hand” of the mar-ket is the best way to motivate individuals,direct investments and increase the wealth ofnations. Yet for most managers markets existoutside of the firm demanding little considera-tion for their design and effective use. Evenbusiness schools while teaching students todesign organizations rarely teach their studentshow to design and participate effectively inauctions and markets. Today neither canignore the proliferation and use of online mar-kets.
This presentation examined how companiescan use markets strategically for diverse appli-cations within and outside the firm. Usingexamples ranging from the Dutch Flower mar-kets to more contemporary electronic marketsin a wide range of applications examined whatwe know and don’t know about making mar-kets and auctions work. The presentation willcover some of the lessons learned to dateabout the design of electronic markets andauctions, and emerging applications of marketsto support dynamic pricing, prediction andapplications such as resource allocation withinthe firm.
Finally the presentation outlined some direc-tions for future research.
BIOGRAPHY
Ajit Kambil is a Senior Research Fellow andAssociate Partner at Accenture. He leadsresearch initiatives in electronic commerce,supply chains and innovation at theAccenture Institute for Strategic Change, thefirm’s management research center. Prior tojoining Accenture, he was on the faculty ofNew York University’s Stern School ofBusiness where he introduced eCommercecourses into the MBA program. At NYU healso led the NSF sponsored EDGAR on theInternet Project enabling free worldwideaccess to corporate disclosures from theSecurities and Exchange Commission.
Dr. Kambil has published extensively oninformation technology, strategy and marketsin both business and technical journals. Hislatest book: Making Markets: DesigningAuctions and Online Exchanges for Profit,was published by Harvard Business SchoolPress in June 2002. Ajit has a Ph.D in infor-mation technologies from the MIT SloanSchool and three other degrees from MIT.
MISRC 2002-2003 Annual Report 11
ABSTRACT
Railroads were an enormously important and dis-ruptive factor in the 19th century economy. Theyaccounted for a larger share of output than IT doestoday. Their technology is of little relevance now.On the other hand, their pricing policies are high-ly instructive, for they were driven by the mainfactor that is shaping the modern economy, espe-cially on the Internet, namely high fixed and lowmarginal costs.
19th century railroad pricing and how societyreacted to it suggest how our information-basedeconomy will evolve. This little-studied areahelps explain two puzzles of the current market-place: the persistent erosion of privacy, and thedisappointingly slow development of auctions,online marketplaces, and Priceline.com.
The New Economy and Old Economics:What 19th Century Railroads can Tell Us
about the Future of E-CommerceAndrew Odlyzko
Director, University of Minnesota, Digital Technology CenterNovember 15, 2002
BIOGRAPHY
Andrew Odlyzko is Director of the interdisciplinaryDigital Technology Center and an Assistant VicePresident for Research at the University ofMinnesota. Prior to assuming that position in 2001,he devoted 26 years to research and research manage-ment at Bell Telephone Laboratories, AT&T BellLabs, and AT&T Labs, as that organization evolvedand changed its name. He has written over 150 tech-nical papers in computational complexity, cryptogra-phy, number theory, combinatorics, coding theory,analysis, probability theory, and related fields, andhas three patents. The projects he has managed havebeen in diverse areas, such as security, formal verifi-cation methods, parallel and distributed computation,and auction technology. In recent years he has alsobeen working on electronic publishing, electroniccommerce, and economics of data networks, and isthe author of such widely cited papers as “Tragic lossor good riddance: The impending demise of tradition-al scholarly journals,” “The bumpy road of electron-ic commerce,” “Paris Metro Pricing for the Internet,”“Content is not king,” and “The history of communi-cations and its implications for the Internet.” He hasan honorary doctorate from Univ. Marne la Valleeand serves on editorial boards of over 20 technicaljournals, as well as on several advisory and supervi-sory bodies. His email address is [email protected],and all his recent papers as well as further informa-tion can be found on his home page at<http://www.dtc.umn.edu/~odlyzko>.
MISRC 2002-2003 Annual Report12
DATA MINING FOR CRMJaideep SrivastavaUniversity of Minnesota, Computer ScienceJanuary 24, 2003
ABSTRACT
Corporations across the world are recog-nizing that intimate, one-to-onerelationships with their customers are criti-cal for survival in the increasingly globaland competitive marketplace. The oneswhich are proactive and quick footed, havetaken the initiative to implement aCustomer Relationship Management(CRM) system that integrates every area ofbusiness that touches the customer - name-ly marketing, sales, and customer service -by coordinating people, internal processesand technology. A traditional CRM systemtypically focuses on reengineering thetransactions and workflows to make themcustomer centric, however to gain competi-tive advantage it is equally important toanalyze the business data for locating pat-terns in customer behavior that would helpin customer acquisition, retention, andbuilding customer loyalty. This can beachieved by coupling Data Analytics withtraditional CRM.
The tremendous leaps in storage and com-putational power have made DataAnalytics emerge as a powerful businesstool that unleashes the power in your dataacross the organization for better decisionmaking. Data Analytics combines datawarehousing, data mining and mathemati-cal modeling concepts to decipher previ-ously unknown, actionable informationfrom business data. Because the basis ofdata analytics is data - the facts about whathas already happened in the organization -data analytics enables the organization toleverage the experience to make betterdecisions today. This tutorial provided anup-to-date introduction to the increasinglyimportant field of “Analytical CRM”,whose goal is provide a quantitative basisfor making CRM decisions – thus leadingthe transition from customer relationship asan art to a science.
BIOGRAPHY
Jaideep Srivastava received his B.Tech. from theIndian Institute ofTechnology, Kanpur, India, in 1983, and M.S. andPh.D. from the University of California - Berkeley in1985 and 1988, respectively. Since 1988 he has beenon the faculty of the University of Minnesota, whereis a Professor. For over 15 years he has been active asa researcher, educator, and consultant in the areas ofdatabases, data mining, and multimedia. He has estab-lished and led a database and multimedia research lab-oratory, where 16 people have received their doctorateand 37 people have received their masters. Over halfof the Ph.D.s have gone on to become faculty mem-bers, both nationally and internationally.
Throughout his career Dr. Srivastava has had an activecollaboration with the industry, both for collaborativeresearch and technology transfer. Specifically, he hascollaborated with Honeywell, IBM, Fujitsu, andApertus/Carleton for research purposes. In addition,he has been active in transferring technology to theArmy, Air Force, and Minnesota Department ofTransportation. Between 1999 and 2001 Dr.Srivastava was on leave from the University ofMinnesota, during which period he has spent time atAmazon.com (www.amazon.com) as the Chief DataMining Architect, and at YodleeInc.(www.yodlee.com) as Director of Data Analytics.This wide-ranging industry experience has providedDr. Srivastava a unique perspective on the applicationof various computer science ideas in the industry.
Dr. Srivastava is an often-invited participant in techni-cal as well as technology strategy forums. He hasgiven more than a hundred talks in various industry,academic, and government forums. He has organizedand served on the program committee of a number ofconferences. He is currently an associate editor for theIEEE Transactions on Knowledge & Data Engineeringand a guest editor for the Data Mining & KnowledgeDiscovery Journal. The federal government hassolicited his opinion on computer science research asan expert witness. He has served in an advisory role tothe governments of India and Chile on various soft-ware technologies. A sample of Dr. Srivastava’sresearch work is available athttp://www.informatik.uni-trier.de/~ley/db/indices/a-tree/s/Srivastava:Jaideep.html.
MISRC 2002-2003 Annual Report 13
CAPABILITIES-BASED IS/IT STRATEGY, STRUCTURE AND SYSTEMS FOR
MANAGING IT RESOURCES/ACTIVITIESWeidong Xia & Carl Adams
IDSc, CSOM, University of MinnesotaFabruary 7, 2003
ABSTRACT
As the demand and supply environments ofIS/IT become more volatile and utilization ofIS/IT capabilities become more essential tobusiness initiatives, it is increasingly criticalthat organizations are able to develop andimplement an effective IS/IT strategy toachieve business-IT alignment and to producethe optimal value from the IT investment.However, there has been a lack of clear under-standing of the concept of IS/IT strategy, itslinkages to organization strategy and themechanisms through which these concepts areused to facilitate management of IS/IT activi-ties.
Based on three years of field research, Carland Weidong presented their frameworkswhich use capabilities as an organizing logicinstead of the traditional client-based, process-based or technology/skill-based approaches forthinking about IS/IT organizational structure.Using the frameworks, they explained howorganizations can develop configurationalchoices of capabilities and furthermore, com-municate and achieve business-IT alignment.They also demonstrated how the frameworkscan used to facilitate the alignment of IS/IToperations to the IS/IT functional strategy.
BIOGRAPHY
Carl Adams and Weidong Xia co-founded theCIO Collaborative Research Project on IS/ITOrganizational Design and Governance. Forthe past three years, they have pursued fieldresearch with the CIO partners of the Projectand their firms.
Professor Adams is the past Chairman of theInformation and Decision SciencesDepartment of the Carlson School ofManagement at the University of Minnesotaand has been a faculty member since 1970.His primary research interests relate to IS/ITstrategy and structure and the relation of bothto the performance of the IS/IT organization.
Professor Xia is a faculty member of theInformation and Decision SciencesDepartment of the Carlson School ofManagement at the University of Minnesota.His primary research focuses on the capabili-ties and organizational impact of informationtechnology (IT) infrastructure and on manag-ing the complexity and flexibility of ISdevelopment through effective IT organiza-tional design and governance.
MISRC 2002-2003 Annual Report14
ABSTRACT
3M has been successfully deploying SixSigma, a business process improvementmethodology, since early 2001. Six Sigmacreates a common language and set of meas-urement tools to reduce variation and deliverimproved, more consistent results. It is funda-mentally changing the way we work. In 3Mbusinesses around the world, Six Sigma isbeing successfully employed to drive growth,reduce costs, and increase asset turnover.
3M Information Technology is leveraging SixSigma to realize breakthrough improvementsin the performance of its key processes. Byachieving reductions in cycle time and cost ofdelivery, as well as increases in quality andservice levels, IT is substantially contributingto a more competitive 3M. Our objective is tomeasurably improve the way things are doneand increase the value IT delivers.
Several project examples were provided toillustrate areas of opportunity for the effectiveapplication of the Six Sigma methodologywithin the IT environment as well as key les-sons learned (DOs and DON'Ts) from our twoyears of deployment experience.
HOW IT CAN IMPLEMENT AND BENEFIT FROM
SIX SIGMAPete Jacobs3MFebruary 21, 2003
BIOGRAPHY
Pete Jacobs is the Master Black Belt at 3Mresponsible for launching and successfullydeploying the Six Sigma initiative acrossInformation Technology. Previously, he led theSupply Chain Systems organization whichincluded applications supporting domesticorder management, customer service, cus-tomer invoicing, import/export, global ordermanagement, warehouse management, trans-portation management, labeling services, man-ufacturing, and demand management. Pete hasalso managed a variety of groups includingCustomer Order Fulfillment Systems,Electronic Commerce, Statistical Consulting,and IT Research & Development. He is aFellow of the American Society for Qualityand past chair of the ASQ Statistics Division.Pete holds an AB in Mathematics with a sec-ond major in Psychology from BostonCollege, an MS in Statistics from theUniversity of Wisconsin, and an MBA inMarketing from the University of Minnesota.
MISRC 2002-2003 Annual Report 15
ABSTRACT
This talk focused on current trends of innova-tive use of IT solutions in large organizations.As opposed to well identified “processaligned” technological solutions such asEnterprise Systems Modules or CRM mod-ules, innovative use of technology is oftenidentified inside an organization or is drivenby a vendor for a specific business domain.The talk focused on 2 specific case studies: i)the viability of digital signature for “deal mak-ing” process, and ii) a vendor driven productfor loyalty management in credit industry.Using these studies as motivation, a frame-work for technology adoption will be dis-cussed along with strategies for technologyadoption. The talk covered a basic introduc-tion to the technologies involved as well asthe specifics of the business environment.
Time permitting, a generalized model ofresponsive web environments, called GIST,will also be discussed along with results fromsome case studies from applying this model.
IDENTIFYING AND CREATING USABLE CUTTING-EDGE IT SOLUTIONS
Alok GuptaIDSc, CSOM, University of Minnesota
April 4, 2003
BIOGRAPHY
Alok Gupta is an Associate Professor ifInformation Systems at the Carlson School ofManagement, University of Minnesota; from1996 to 2001 he was an Assistant Professor atDept. of OPIM, University of Connecticut. Hereceived his Ph.D. in Management Scienceand Information from the University of Texas,Austin. His research has been published invarious information systems, economics, andcomputer science journals such as ISR,CACM, JMIS, Journal of Economic Dynamicsand Control, Computational Economics,Decision Support Systems, IEEE InternetComputing, International Journal of FlexibleManufacturing Systems, InformationTechnology Management, and Journal ofOrganizational Computer and ElectronicCommerce. In addition, his articles have beenpublished in several leading books in the areof economics of electronic commerce. He wasawarded a prestigious NSF CAREER Awardfor his research on dynamic pricing mecha-nisms on the internet. From 1999-2001, heserved as co-director of Treibick ElectronicCommerce Initiative (TECI), an endowedresearch initiative at Dept. of OPIM,University of Connecticut. He is also an affili-ate of the Center for Research in ElectronicCommerce (CREC) at the University of Texasat Austin. He serves on the editorial boards ofDSS and Brazilian Electronic Journal ofEconomics. He teaches courses in the areas ofcomputer networking, electronic commerce,decision support, IT infrastructure, and com-puter programming at the undergraduate,MBA and Ph.D. levels.
· Stephen Bruce, Syntegra, chaired a special interestsession on “Mobility”.
· Sam Racine and Rachel Nilsson, Unisys, presented aworkshop on “The Customer Experience”.
· Andrew Odlyzko and Kate Rubin, MHTA, chaired aspecial interest session on “Disaster, Security andPersonal Privacy Protection.
· Yongdae Kim and Jaideep Srivastava, UM C Sci,chaired a special interest session on “IT InfrastructureSecurity”
We are pleased with the broad conference participationof departments and schools within the University assession chairs, speakers and sponsors. That breadth ofparticipation has grown since our first conference in1996, while the Internet and e-commerce have maturedfrom an over hyped new technology to a regular part ofour IT infrastructure and people’s lives.
7th ANNUAL UNIVERSITY OF MINNESOTA CONFERENCE ONEMERGING INFORMATION TECHNOLOGIES
Our speakers shared their lessons learned.
· Steve Epner, BSW Consulting, described key suc-cess factors that internal and B2B business process-es must address to keep pace with new customerexpectations.
· Nancy Regent, VP Hoover's Online, has helpedthree companies shape content in response to cus-tomer needs. Hoover's has narrowed its focus basedon customer feedback and the success paid off witha recent acquisition of Hoover's by Dun &Bradstreet.
· Sam Racine, Unisys, told and showed us how tomake our web sites work better for our customers.
· Bob DeBakker led IBM to change their internaland external supply chain and logistics systems tomeet changing expectations of their customers andsuppliers.
Brian Lamb, MN Commissioner of Administrationis leading efforts to streamline MN Govt. agencyprocesses to meet expectations of their citizens touse the Internet similarly to how they interact withbusinesses.
· Kerry Ruhl, Unisys, identified the security chal-lenges brought about by changing public expecta-tions of the Internet as a utility, looked atsuccess/failure stories of companies that have metthese challenges, and discussed security best prac-tices.
· Dennis Fazio - Onvoy, Andrew Odlyzko – UMDTC Director, Gary Smaby – Quatris Fund and LesWanninger – Carlson School helped us understandthe public utility Internet in business terms similarto electricity and other utilities. .
The heritage of this conference series is to feature breakthrough topics and outstanding speakers. This year’s con-ference title “The Internet: The New Public Utility” is our recognition that the evolution of e-commerce has cometo the point of widespread adoption and reliance. Individuals as consumers, business people or citizens aredemanding that businesses and government agencies use the Internet to change their business processes.
MISRC 2002-2003 Annual Report24
ABOUT THE MIS QUARTERLY
Sponsored by the MIS Research Center and the Association for Information Systems(AIS), the MIS Quarterly is an academic journal in the IS field with a subscription basereaching over 3,000 worldwide.
It is ranked by both practitioners and academics as one of the top journals for commu-nicating research in the area of information systems. The objective of the MISQuarterly is to publish high quality research on issues relevant to information systemsin organizations. The MIS Quarterly publishes articles under the following categories:• Theory and Research• Applications• Research Notes• Research Essays• Issues and Opinions• Special Interest• MISQ Discovery• MISQ Review
The MIS Quarterly is available by subscription to individuals and libraries. It is avail-able by special arrangements to members of SIM (Society for InformationManagement) and AIS.
EDITORIAL BOARD
The MIS Quarterly’s Editorial Board consists of an editor- in-chief (currently Ron Weberof the University of Queensland), nine senior editors (including a senior editor for MISQReview), and 30 associate editors. The Board concentrates on establishing the criteriafor articles to be published, works with authors to improve submissions, and acceptsarticles meeting the criteria and quality requirements. Countries currently representedby the Editorial Board include Australia, Canada, Denmark, England, France, HongKong, New Zealand, Scotland, Singapore, and the United States.
WORLD WIDE WEB
The MISQ home page, called MISQ Central, is located at http://www.misq.org. MISQCentral consists of items of general interest, services, additional information, and spon-sors. Items of particular interest are
• MISQ Roadmap, which contains “how to” information for authors, reviewers, potentialsubscribers, and advertisers.
• MISQ Archivist, which contains the current table of contents, editor’s comments, arti-cle abstracts, award winning papers, and many other features.
• MISQ Discovery, which contains an experimental forum for knowledge creation anddissemination through the use of word-wide information network.
MISQ STAFF
Led by Gordon B. Davis as publisher/executive editor, the MIS Quarterly is staffed byJan DeGross, production manager; Jennifer Syverson, review coordinator; and BrittanyFeser and Justine Ngo, subscription coordinators.
MIS QUARTERLY JOURNAL
MISRC 2002-2003 Annual Report 25
2002-2003 MISQ ARTICLESVOLUME 26, NUMBER 3SEPTEMBER 2002“A Design Theory for Systems That Support Emergent Knowledge Processes”M. Lynne Markus, Ann Majchrzak, and Les Gasser“Studying Knowledge Management in Information Systems Research: Discourses and TheoreticalAssumptions”Ulrike Schultze and Dorothy Leidner“Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and BuyerBehavior”Sulin Ba and Paul A. Pavlou“Knowledge Management in Pursuit of Performance: Insights from Nortel Networks”Anne P. Massey, Mitzi M. Montoya-Weiss, and Tony M. O’Driscoll
VOLUME 26, NUMBER 4DECEMBER 2002“Understanding Network Effects in Software Markets: Evidence from Web Server Pricing”John M. Gallaugher and Yu-Ming Wang“Technology Frames and Framing: A Socio-Cognitive Investigation of Requirements Determination”Elizabeth J. Davidson“Cross-Cultural Software Production and Use: A Structurational Analysis”Geoff Walsham“An Empirical Examination of Individual Traits as Antecedents to Computer Anxiety and Computer Self-Efficacy”Jason Bennett Thatcher and Pamela L. Perrewé“Review: Power and Information Technology Research: A Metatriangulation Review”'Jon (Sean) Jasperson, Traci A. Carte, Carol S. Saunders, Brian S. Butler, Henry J. P. Croes, and Weijun Zheng
VOLUME 27, NUMBER 1MARCH 2003“Information Systems as a Reference Discipline for New Product Development”Satish Nambisan“Predicting Intention to Adopt Interorganizational Linkages: An Institutional Perspective”H. H. Teo, K. K. Wei, and I. Benbasat“Trust and TAM in Online Shopping: An Integrated Model”David Gefen, Elena Karahanna, and Detmar W. Straub“Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfactionwith ASP Services”Anjana Susarla, Anitesh Barua, and Andrew B. Whinston“Issues in Linking Information Technology Capability to Firm Performance”Radhika Santhanam and Edward Hartono “CIO Lateral Influence Behaviors: Gaining Peers’ Commitment to Strategic Information Systems”Harvey G. Enns, Sid L. Huff, and Christopher A. Higgins
VOLUME 27, NUMBER 2JUNE 2003“The Identity Crisis Within the IS Discipline: Defining and Communicating the Discipline’s Core Properties”Izak Benbasat and Robert W. Zmud“Special Issue on Redefining the Organizational Roles of Information Technology in the Information Age”Robert W. Zmud“Reconceptualizing Users as Social Actors in Information Systems Research”Roberta Lamb and Rob Kling“Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology inContemporary Firms”V. Sambamurthy, Anandhi Bharadwaj, and Varun Grover“Virtualness and Knowledge in Teams: Managing the Love Triangle of Organizations, Individuals, andInformation Technology”Terri L. Griffith, John E. Sawyer, and Margaret A. Neale“The Adoption and Use of GSS in Project Teams: Toward More Participative Processes and Outcomes”Allan R. Dennis and Monica J. Garfield
MISRC 2002-2003 Annual Report26
03-22 Personalization Technologies: A Process-Oriented PerspectiveGediminas Adomavicius and Alexander Tuzhilin
03-21 Analyzing Interorganizational Information Sharing Strategies in B2B E-Commerce Supply ChainsRobert J. Kauffman and Hamid Mohtati
03-20 Can You See What I See? Transparency, Consumer Demand and Strategic Pricing in B2CElectronic CommerceNelson Granados, Alok Gupta and Robert J. Kauffman
03-19 Informational Cascades in IT AdoptionXiaotong Li Published in: Forthcoming in Communications of the ACM.
03-18 Payoff Externalities, Informational Cascades and Managerial Incentives: A Theoretical Frameworkfor IT Adoption HerdingRobert J. Kauffman and Xiaotong Li
03-17 Whad'Ya Know? Rational Expectations in Information Technology Adoption and InvestmentYoris A. Au and Robert J. Kauffman Published in: Forthcoming in Journal of Management Information Systems.
03-16 Market Models and Marketplaces in the Digital EconomyRobert J. Kauffman and Baba Prasad Published in: Forthcoming in Electronic Markets.
03-15 How to Succeed in B2B Electronic Markets A Review of The emarketplace: Strategies forSuccess in B2B eCommerce (By Warren D. Raisch, McGraw Hill, New York, NY, 2001)Hui PengPublished in: Forthcoming in Electronic Markets.
03-14 ARE ECONOMIC THEORIES GOOD ENOUGH TO UNDERSTAND E-COMMERCE? A Reviewof The Internet Economy: Access, Taxes, and Market Structure (by A. E. Wiseman, Brookings InstitutionPress, Washington D.C., 2000)Naren B. PeddibhotlaPublished in: Forthcoming in Electronic Markets.
03-13 Place-To-Space Business Models: Will They Guide Managers To Success In Ecommerce Today?A Review of Place to Space – Migrating to eBusiness Models (by Peter Weill and Michael R. Vitale,Boston, MA: Harvard Business School Press, 2001)Asoke DeyPublished in: Forthcoming in Electronic Markets.
The MISRC Working Paper Series is a primary communications medium with business, government, andeducational institutions. Papers in this series are preliminary publications of major research conducted byMIS faculty and select papers prepared by graduate students and discussion groups.
Hard copies of these papers are distributed worldwide in a cooperative Working Paper Exchange withother research institutions and business schools, as well as to individual and institutional subscribers.Each MISRC Associates Company receives a copy for their corporate library.
Beginning with the 2001-2002 academic year, all newly published MISRC Working Papers will also beavailable for download via the MISRC web site at http://misrc.umn.edu/workingpapers/workingpapers.htmwhich also includes an index of MISRC Working Paper back issues.
2002-2003 MISRC WORKING PAPER SERIES
MISRC 2002-2003 Annual Report 27
03-12 The Socio-Economic Impacts of E-Commerce: A Review of Understanding the Digital Economy:Data, Tools, and Research (edited by E. Brynjolfsson and B. Kahin, Cambridge, MA: MIT Press 2000)Ednilson Santos BernardesPublished in: Forthcoming in Electronic Markets.
03-11 Thinking About Information Technologies in the New Digital EconomyNicholas L Ball, Robert J. Kauffman and Baba Prasad Published in: Forthcoming in Electronic Markets, section introduction.
03-10 E-Convergence: A Review of Competing in the Age of Digital Convergence (David B. Yoffie,Harvard Business School Press, Boston, MA, 1997)Sriram ThirumalaiPublished in: Forthcoming in Electronic Markets.
03-09 Information Overload, Information Agents, and E-Commerce: A Review of Intelligent InformationAgents: Agent-Based Information Discovery and Management on the Internet (ed. by M. Klusch, Berlin,Germany: Springer-Verlag, 1999)Dongwon LeePublished in: Forthcoming in Electronic Markets.
03-08 The Hidden Value of IT: A Review of Information Technology and the Productivity Paradox (byHenry C. Lucas, Jr., Oxford University Press, New York, NY, 1999)Priscilla ArlingPublished in: Forthcoming in Electronic Markets.
03-07 Who Should Own “IT”? Ownership and Incomplete Contracts in Interorganizational SystemsKunsoo Han, Robert J. Kauffman and Barrie R. Nault
03-06 Economic Analysis of Consumer Purchase Intentions in Electronic and Traditional RetailChannels: Competitive and Strategic ImplicationsAlok Gupta, Bo-Chiuan Su, and Zhiping WalterPublished in: Forthcoming in Decision Support Systems
03-05 Open Versus Proprietary Systems in B2B E-Procurement: A Risk-Adjusted Transactions CostPerspectiveRobert J. Kauffman and Hamid MohtadiPublished in:
03-04 Running Up the Bid: Detecting, Predicting, and Preventing Reserve Price Shilling in OnlineAuctionsRobert J. Kauffman and Charles A. WoodPresented at: The 2001Workshop for Information and Economics, New Orleans, LA, December 2001.
03-03 Understanding B2B E-Market Alliance Strategies (Job Talk Paper)Qizhi Dai and Robert J. Kauffman Presented at: The 2002 Workshop on Information Systems and Economics, IESE Business School,Barcelona, Spain, December 14-15, 2002.
03-02 Measuring and Comparing the Effectiveness of E-Commerce Website Designs (Job Talk Paper)Jungpil Hahn and Robert J. Kauffman Presented at: The 2002 Workshop on Information Systems and Economics, IESE Business School,Barcelona, Spain, December 14-15, 2002.
03-01 An Empirical Study on the Relationships between the Flexibility, Complexity and Performance ofInformation Systems Development Projects (Job Talk Paper)Gwanhoo Lee and Weidong Xia
MISRC 2002-2003 Annual Report28
INFORMATION & DECISION SCIENCES DEPARTMENTFaculty
Carl R. Adams, ProfessorGedas Adomavicius, Assistant ProfessorNorman L. Chervany, ProfessorShawn P. Curley, ProfessorGordon B. Davis, ProfessorGordon C. Everest, Associate ProfessorAlok Gupta, Associate ProfessorPaul E. Johnson, ProfessorRobert J. Kauffman, Professor, IDSc Dept. ChairJustus David Naumann, Associate ProfessorJinsooPark, AssistantProfessorFred Riggins, Assistant ProfessorMani Subramani, Assistant ProfessorLester A. Wanninger, Senior Lecturer, III DirectorWeidong Xia, Assistant Professor
MIS RESEARCH CENTER & MIS QUARTERLY STAFFMIS Research Center
Les Wanninger and Rob Kauffman, Co-DirectorsDonna Sarppo, Assistant DirectorMichael Orman, Communications SpecialistBenjamin Prozinski, Communications SpecialistTirso Verano, Communications SpecialistChris Schumacher, Communications Specialist
MIS QuarterlyGordon Davis, Executive EditorJan DeGross, Production EditorJennifer Syverson, Review CoordinatorBrittany Feser, Office AssistantJustine Ngo, Office Assistant
Faculty & Staff Listings
MISRC 2002-2003 Annual Report 29
Gedas AdomaviciusASSISTANT PROFESSOR
EDUCATIONPh.D., Computer Science, New York
University M.S., Computer Science, New York
UniversityDiploma (B.S./M.S.), Mathematics,
Vilnius University, Lithuania
PRIMARY INTEREST AREASPersonalization technologies and customer relationshipmanagement; Data mining and knowledge discovery;Electronic markets
CURRENT RESEARCHMultidimensional recommended systems; Computationalaspects of combinatorial auctions; Techniques for customermodeling; Expert-driven validation of data mining results
MAJOR PUBLICATIONSAn Architecture of e-Butler - A Consumer-Centric OnlinePersonalization System (with A. Tuzhilin). InternationalJournal of Computational Intelligence and Applications(special issue: Internet-Based Intelligent Systems), Volume2, No. 3, September 2002.
Expert-Driven Validation of Rule-Based User Models inPersonalization Applications (with A. Tuzhilin). Data Miningand Knowledge Discovery (special issue: Applications ofData Mining to Electronic Commerce), Volume 5, Nos. 1/2,January/April 2001.
Using Data Mining Methods to Build Customer Profiles (withA. Tuzhilin). IEEE Computer, Volume 34, No. 2, February2001.
PRIMARY INTEREST AREASIS/IT Organization Design and Governance; FunctionalStrategy (IS/IT in particular)
CURRENT RESEARCHUse of capabilities as an organizing logic for IS/IT activities;Role of modularity in capabilities based organizations. Therelationship of IS/IT strategy to IS/IT structure.
MAJOR PUBLICATIONSSong, J.H., Y. Rhee, and C. Adams. “Maximizing theFinancial. and Product Market Values of the IPOOpportunity.” Business Horizons, July-August, 2001.
Information & DecisionSciences Faculty
MISRC 2002-2003 Annual Report30
Norman L. ChervanyPROFESSOR
EDUCATIONB.S., Mount Union College, 1963M.B.A., Indiana University, 1965D.B.A., Indiana University, 1968
PRIMARY INTEREST AREASEffects of management technology on work and organiza-tion design; Management of technological change; Designof the information management function
CURRENT RESEARCH Factors affecting adoption and use of end-user informationtechnology; Design and management of the newinformation technology introduction process; Building andusing trust in organizational relationships
MAJOR PUBLICATIONSChervany, N.L. and D. Lending. “CASE Tool Use and JobDesign: A Restrictiveness/Flexibility Explanation,” TheJournal of Computer Information Systems, Fall 2002.
Chervany, N.L. and D.H. McKnight. “Trust and DistrustDefinitions: One Bite at a Time”, in Trust in Cyber-Society:Integrating Human and Machine Perspective (Falcone, R.,M. Singh, and Y.H. Tan, eds.) Springer: Berlin, 2001.
Chervany, N.L. and D.H. McKnight. “What trust Means in E-Commerce Relationships: An Interdisciplinary ConceptualTypology,” International Journal of Electronic Commerce,Winter 2001-2002.
Chervany, N.L. and R. Halpern-Snyder. “A ClinicalInformation Systems Strategic Planning Model forIntegrated Health Care Delivery Networks,” The Journal ofNursing Administration, December 2000.
Shawn P. CurleyPROFESSOR
EDUCATIONA.B., Dartmouth College, 1979M.A., University of Michigan, 1981Ph.D., University of Michigan, 1986
PRIMARY INTEREST AREASDecision and judgment processes; Belief processing;Judgment assessment and quality; Medical decision-mak-ing.
CURRENT RESEARCH Knowledge management; Knowledge-based approach tomanagerial judgment and problem solving; Measurement ofambiguity and uncertainty; Evaluating forecast quality
MAJOR PUBLICATIONSCurley, S.P. and G.J. Browne, “Normative and descriptiveanalyses of Simpson’s Paradox in decision making.”Organizational Behavior and Human Decision Processes,84, 308-333, 2001.
Browne, G.J., S.P. Curley, and P.G. Benson, “Evoking infor-mation in probability assessment: Knowledge maps andreasoning-based directed questions,” ManagementScience, 43, pp.1-14, 1997.
Benson, P. G., S. P. Curley, and G. F. Smith. “BeliefAssessment: An Underdeveloped Phase of ProbabilityElicitation,” Management Science, 41, pp.1639-1653,1995.
Curley, S.P., G.J. Browne, G.F. Smith, and P.G. Benson,“Arguments in the Practical Reasoning UnderlyingConstructed Probability Responses,” Journal of BehavioralDecision Making, 8, pp.1-20, 1995.
Whitcomb, K.M., D. Onkal, S.P. Curley, and P.G. Benson,“Probability Judgment Accuracy for General Knowledge:Cross-National Differences and Assessment Methods,”Journal of Behavioral Decision Making , 8, pp.51-67, 1995.
MISRC 2002-2003 Annual Report 31
Gordon B. DavisPROFESSORHoneywell Professor of Management Information Systems
EDUCATIONB.A./B.S., Idaho State University, 1955M.B.A., Stanford University, 1957Ph.D., Stanford University, 1959C.P.A., State of Idaho, 1961
HONORSACM Fellow, 1996Honorary doctorate, Univ. of Zurich, 1995DPMA Outstanding Educator Award, 1993Honorary doctorate, Univ. of Lyon, France, 1990U.S.A. Representative, Technical Committee 8 (InformationSystems), International Fed. for Info. ProcessingIFIP Silver Core Award, 1989
PRIMARY INTEREST AREASMIS planning; Information requirements determination;Management of knowledge work; Conceptual foundations forinformation systems
CURRENT RESEARCH Productivity from information technologies; Management ofknowledge work; Information systems curriculum
MAJOR PUBLICATIONSDavis, G. B., and P. Carlson. “An Investigation of MediaSelection Among Directors and Managers: From ‘Self’ to‘Other’ Orientation,” MIS Quarterly, September 1998.
Davis, G. B., and J. S. Hamilton. “MIS Doctoral Dissertations:1996-97,” MIS Quarterly, June 1998.
Davis, G. B., R. Banker, and S. Slaughter. “SoftwareDevelopment Practices, Software Complexity, and SoftwareMaintenance Performance: A Field Study,” ManagementScience, April 1998.
Davis, G.B., B. Klein and D.Goodhue. “Can Humans DetectErrors in Data? Impact of Base Rates, Incentives, and Goals,”MIS Quarterly, June 1997.
Gordon C. EverestASSOCIATE PROFESSOR
EDUCATIONB. Com., University of Alberta, 1962 S.M., MIT, 1965Ph.D., University of Pennsylvania, 1974
PRIMARY INTEREST AREASDatabase management systems (DBMS); Logical datamodeling, object-role modeling (ORM); Data-centered sys-tems development and CASE; DATA warehousing, multidi-mensional databases; Object-oriented DBMS; Legalaspects of computing
CURRENT RESEARCH Comparing DATA modeling notational schemes; Privacyand security on the Internet; DATA vs. object-oriented mod-eling; Object-role modeling (ORM)
MAJOR PUBLICATIONSEverest, G. “NIAM/OR Modeling: Student and ExpertSolutions,” Proceedings of the Challenges program,International Conference on Conceptual Modeling — E-R96, Cottbus (Berlin), Germany, October 1996.
Everest, G. “Using Accelerated and Extended Approachesfor Data Planning and Design,” with Matt Pelkki and DietmarW. Rose, The Compiler (13:3) pp27-33, Fall 1995.
MISRC 2002-2003 Annual Report32
Paul E. JohnsonPROFESSOR
EDUCATIONB.S., University of Minnesota, 1960 Ph.D., Johns Hopkins University, 1964
PRIMARY INTEREST AREASDecision-making; Intelligent systems; Knowledge work
CURRENT RESEARCHDeception and fraud; Best practices in healthcare; Medicalerror and the logic of failure
MAJOR PUBLICATIONSK. Smith, J. Shanteau, P. Johnson (Eds.). (In Press).Psychological Explorations of Competent Decision-Making.Cambridge University Press.
Stefano Grazioli, Kip Smith, P. Johnson. "Managing Risk inSocial Exchange," In K. Smith, J. Shanteau, and P. Johnson(Eds.), (In Press). Psychological Explorations of CompetentDecision-Making. Cambridge University Press.
"What Knowledge is of Most Worth?" by Paul E. Johnson. InE. Borgida, E. Reidel, and J. Sullivan's Political Psychology,Cambridge University Press (In Press).
Johnson, P.E., Veazie, Peter J., O'Connor, Patrick J.,Potthoff, Sandra J., Kochevar, Laura, Verma, Devesh, andDutta, Pradyumna (2002). Understanding Variation inChronic Disease Outcomes. Health Care ManagementScience, 5(2), 175-189.
Johnson, Paul E., Grazoli, Stefano, Jamal, Karim,Berryman, R. Glen (2001). Detecting Deception:Adversarial Problem Solving in a Low Base-Rate World.Cognitive Science, 25, 355-392.
"Robust Strategies for Diagnosing Manufacturing Defects,"with N. Reed and M. Gini, Applied Artificial Intelligence,1996.
"The Impact of Explanation Facilities on User Acceptance ofExpert Systems Advice," with L. Ye, MIS Quarterly, 1995.
Alok GuptaASSOCIATE PROFESSOR
EDUCATIONB.S., Banaras Hindu UniversityM.S., Pennsylvania State UniversityPh.D., University of Texas - Austin
PRIMARY INTEREST AREASElectronic Commerce; Data Communications; InformationModeling; Decision Support Systems; Real-time mecha-nism; Real-time databases
CURRENT RESEARCHElectronic Markets; Online Auctions; Electronic BusinessProcesses; Digital Intellectual Property Rights
MAJOR PUBLICATIONSOnline Auctions: Insights and Analysis, Communications ofthe ACM, 44:11, pp. 42-50, 2001.
Comparative Analysis of Multi-Item Online Auctions:Evidence from the Laboratory, Decision Support System,32:2, pp. 135-153, 2001.
Integrating User Preferences and Real-time Workload inElectronic Commerce, Information Systems Research , 11:2,pp. 177-196, 2000.
Extracting Consumers’ Private Information for ImplementingIncentive-Compatible Internet Traffic Pricing, Journal ofManagement Information Systems, 17:1, 9-29, 2000.
The Economics of Network Management, Communicationsof the ACM, 42:9, 57-63, 1999.
MISRC 2002-2003 Annual Report 33
Robert J. KauffmanIDSC DEPT CHAIR, PROFESSOR,MIS RESEARCH CENTER CO-DIRECTOR
EDUCATIONB.A., University of Colorado, 1977M.A., Cornell University, 1979M.S., Ph.D., Carnegie Mellon Univ., 1985 1988
PRIMARY INTEREST AREASSenior management issues in IS; B2C and B2B e-com-merce; economics of IS; evaluation of IT infrastructureinvestments; adoption and diffusion of technology innova-tions; IT applications in multiple industry contexts; softwareengineering management, IT professionals and careers.
CURRENT RESEARCHTheoretical and empirical research in e-commerce; inter-mediation, disintermediation and reintermediation; corpo-rate strategy in the dig ital economy; the new electronic mar-kets of the Internet; adoption and diffusion of IT in financialservices and e-procurement; economics of technologystandards and networks; development and application ofmethods for assessing IT value and performance in a vari-ety of industrial settings, including: electronic commerce,airlines, travel and hospitality industry, and financial servic-es
MAJOR PUBLICATIONS“Business Models for Internet-Based E-ProcurementSystems and B2B Electronic Markets: An ExploratoryAssessment,” International Journal of ElectronicCommerce, 6, 4, Summer 2002 (with Q. Dai).
“B2B E-Commerce Revisited: Leading Perspectives on theKey Issues and Research Directions,” Electronic Markets,12, 2, Winter 2002 (with Q. Dai).
“Bid Together, Buy Together: On the Efficacy of Group-Buying Models in Internet-Based Selling,” in P.B. Lowry,J.O. Cherrington, and R.R. Watson (editors), Handbook ofElectronic Commerce in Business and Society, BocaRaton, FL: CRC Press, 2002 (with B. Wang)
”The Network Externalities Hypothesis and CompetitiveNetwork Growth,” Journal of Organizational Computing andElectronic Commerce, 12, 1, 2002 (with Y. M. Wang).
“Appropriation of Value from Airline Computer ReservationSystems,” Organization Science, November/December2001 (with K. A. Duliba and H. C. Lucas, Jr.).
“Maximizing the Value of Internet-Based Corporate TravelSystems,” Communications of the ACM, November 2001(with A. Chircu and D. Keskey).
“New Buyers’ Arrival Under Dynamic Pricing MarketMicrostructure: The Case of Group-Buying Discounts onthe Internet,” Journal of Management Information Systems,18, 2, Fall 2001, 157-188 (with B. Wang).
”Economics and Electronic Commerce: Survey andDirections for Research,” International Journal of ElectronicCommerce, 5, 4, Summer 2001, 4-115 (with E. Walden).
“Should We Wait? Network Externalities and ElectronicBilling Adoption,” Journal of Management InformationSystems, Fall 2001 (with Y. Au).
Justus David NaumannASSOCIATE PROFESSOR
EDUCATIONB.A., University of Minnesota, 1971M.S., University of Minnesota, 1973Ph.D., University of Minnesota, 1978
PRIMARY INTEREST AREASInformation systems development; Information systemsmanagement; Application prototyping; Telecommunications
CURRENT RESEARCH Impacts of telecommunications changes
MAJOR PUBLICATIONSJ.D. Naumann. Instructors Guide for Personal Productivitywith Information Technology, (forthcoming), September,1998.
Davis, G., and J.D. Naumann. Personal Productivity withInformation Technology, McGraw-Hill, 1997.
Larsen, T. and J. D. Naumann. “Concrete versus AbstractRepresentations in Requirements Discovery: ExperimentalFindings,” Information & Management, November 1991.
Naumann, J. D. and J. C. Brancheau. “A Manager’s Guideto Integrated Services Digital Network: What You Don’tKnow About ISDN Could Hurt Your Company,” DataBase,Volume 18, Number 3, Spring 1987.
Berzins, V., M. M. Gray, and J. D. Naumann. “Abstraction-Based Software Development,” Communications of theACM, Volume 29, Number 5, May 1986.
Naumann, J. D. and A. M. Jenkins. “Prototyping: The NewParadigm for Systems Development,” MIS Quarterly,Volume 6, Number 3, September 1982.
MISRC 2002-2003 Annual Report34
Mani SubramaniASSISTANT PROFESSOR
EDUCATIONB.E. (Hons.), Birla Institute of
Technology and Science, Pilani, India, 1981P.G.D.M., Indian Institute of
Management Bangalore, India, 1983D.B.A., Boston University, 1997
PRIMARY INTEREST AREASKnowledge Management;, IT Management, IT Strategy
CURRENT RESEARCH Relating firm outcomes to IT initiatives; KnowledgeManagement; Managing Information Technologies
MAJOR PUBLICATIONSNidumolu, R and Subramani, M.R. "The Matrix of Control:Combining Process and Structure Approaches to ManagingSoftware Development", forthcoming in Journal ofManagement Information Systems, 2003.
Weill, P., Subramani, M., and Broadbent, M. "Building ITInfrastructures for Strategic Agility," Sloan ManagementReview (44:1), 2002, pp. 57-65.
Subramani, M., and Venkatraman, N. "SafeguardingInvestments in Asymmetric InterorganizationalRelationships: Theory and Evidence," Academy ofManagement Journal (46:1), 2003, pp. 46-62.
Subramani, M.R. and Rajagopalan, B. "Examining ViralMarketing - A Framework for Knowledge Sharing AndPatterns Of Influence" forthcoming in Communications ofthe ACM.
Subramani, M.R. and Eric Walden. (2001). The Impact of E-commerce Announcements on the Market Value of Firms.Information Systems Research, Vol 12(2), pp. 135-154.Nidumolu, S., Mani.R. Subramani and Alan Aldrich, (2001).Situated Learning and the Situated Knowledge Web:Exploring the Ground beneath Knowledge Management,Special issue on Knowledge Management of the Journal ofManagement Information Systems, Vol 18(1), pp. 115-151.
Jinsoo ParkASSISTANT PROFESSOR
EDUCATION
B.A., Keimyung University, 1991M.B.A./M.S., University of
Pittsburgh, 1994Ph.D., University of Arizona, 1999
PRIMARY INTEREST AREAS
Heterogeneous and distributed database management andintegration; Semantic interoperability and knowledge shar-ing; Semantic data modeling; Spatial database systems
CURRENT RESEARCH
Semantic-based knowledge and information retrieval;Design of semantic conflict resolution environment for het-erogeneous; Internet information systems; Design of queryprocessing for resolving semantically conflicting heteroge-neous databases; Agent-based electronic business transac-tions
MAJOR PUBLICATIONSRam, S., J. Park, and Y. Hwang, “CREAM: A MediatorBased Environment for Modeling and Accessing DistributedInformation on the Web,” Proceedings of the 19th BritishNational Conference on Databases , Springer Lecture Notein Computer Science Series, University of Sheffield,Sheffield, U.K., July 17-19, 2002.
Hahn, J., R.J. Kauffman, and J. Park, “Designing for ROI:Toward a Value-Driven Discipline for E-Commerce SystemsDesign,” Proceedings of the 35th Hawaii InternationalConference on System Sciences (HICSS-35), Big Island,Hawaii, USA, January 7-10, 2002.
Hahn, J. and J. Park, “On the Design of Effective OnlineMarket Interfaces: Focusing on Massive Scale OnlineAuctions,” Proceedings of the Tenth Workshop onInformation Technologies and Systems, December 2000.
Ram, S., J. Park, and D. Lee, “Digital Libraries for the NextMillennium: Challenges and Research Directions,”Information System Frontiers, Vol. 1, No. 1, 1999.
Ram, S., J. Park, and G. Ball, “Semantic Model Support forGeographic Information Systems,” IEEE Computer , Vol. 32,No. 5, May 1999.
Ram, S., J. Park, K. Kim, and Y. Hwang, “A ComprehensiveFramework for Classifying Data- and Schema-LevelSemantic Conflicts in Geographic and Non-GeographicDatabases,” Proceedings of the Ninth Workshop onInformation Technologies and Systems, December 1999.
MISRC 2002-2003 Annual Report 35
Frederick J. RigginsASSISTANT PROFESSOR
EDUCATIONB.S., Univ. of Iowa, 1980M.B.A., Univ. of Iowa, 1984M.S., Carnegie-Mellon Univ., 1990Ph.D., Carnegie-Mellon Univ., 1994
PRIMARY INTEREST AREASBusiness models for Internet-based commerce;Management strategies for implementing interorganization-al systems; Adoption and diffusion of information technolo-gy
CURRENT RESEARCHAnalytical models for pricing in the online channel;Measuring the diffusion, usage, and value of interorganiza-tional systems; Customer perceptions of the value of onlineshopping and financial services
MAJOR PUBLICATIONS
“Developing the Learning Network Using Extranets,” with S.Rhee, International Journal of Electronic Commerce, 1999.
“A Framework for Identifying Web-Based ElectronicCommerce Opportunities,” Journal of OrganizationalComputing and Electronic Commerce, 1999.
“Overcoming Adoption and Implementation Risks of EDI,”with T. Mukhopadhyay, International Journal of ElectronicCommerce, 1999
“The Growth of Interorganizational Systems in the Presenceof Network Externalities,” with C. Kriebel and T.Mukhopadhyay, Management Science, 1994.
Weidong XiaASSISTANT PROFESSOR
EDUCATIONB.S., Beijing University of
Aeronautics and Astronautics, 1984 M.S., Beijing University of
Aeronautics and Astronautics, 1986Ph.D., University of Pittsburgh, 1998
PRIMARY INTEREST AREASInformation technology and organizational competitive-ness; Capabilities and organizational impact of IT infra-structure
CURRENT RESEARCHMeasurement of information technology infrastructurecapabilities; Relationship between information technolo-gy capabilities and organizational capabilities; Businessvalue of information technology infrastructure
MAJOR PUBLICATIONSW.D. Xia, V. Choudhury. “A Resource-Based Theory ofNetwork Structure,” Research on Strategic Managementand Information Technology, N. Venkatraman and J.Henderson (eds.),Vol 2, JAI Press, 1999.
W.D. Xia, R.C. King. “Media Appropriateness: Effects ofExperience on Media Choice,” Decision Sciences, 1997(Reprinted in Emerging Information Technologies, SagePublication, 1999).
MISRC 2002-2003 Annual Report36
Lester A. WanningerMISRC CO-DIRECTOR, LECTURER, III DIRECTOR
EDUCATIONB.S., University of Minnesota, 1959M.S., Northwestern University, 1960Ph.D., Northwestern University, 1965
PRIMARY INTEREST AREASMobile and Wireless; Electronic commerce; Perspective of con-sumer behavior driving the requirements for e-business process-es; Information systems as communication channels to developcustomer relationships.
CURRENT RESEARCHGlobal Initiative on Mobile and Wireless, Text and multimediamessaging, Electronic commerce in advertising, relationship mar-keting, fulfillment, and information technology (NSF ElectronicCommerce Project NSF Grant No. SBR-9811060).
MAJOR PUBLICATIONSWanninger, Lester A., "e-Commerce: Building CustomerRelationships by Keeping Promises," Digitrends, 1999.
Wanninger, Lester A., "Profitable Electronic Commerce -Framework, Examples, Trends," Proceedings of the 11th AnnualBled Electronic Commerce Conference, Moderna Organizacija,Kranz Slovenia, 1998.
Anderson, Cheri and Lester A. Wanninger, "Computer MediatedAdvertising: Consumers and Brands," American Academy ofAdvertising Conference, April, 1997.
PRESENTATIONS"The Internet: the New Public Utility - an 80,000 FootView", 7th Annual UM Electronic CommerceConference, Minneapolis, 2003.
"Business is e-Business," Sonera Digital InnovationProfessionals, Helsinki, Finland, 2002.
"The (R)evolution Rediscovers ROI", 6th Annual UMElectronic Commerce Conference, Minneapolis,2002.
Wanninger, Lester A. and Jukka Heikkila, "State-of-the-Art in Mobile Technology/Computing," JyvaskylanYliopisto, Jyvaskyla, Finland, 2001.
Wanninger, Lester A. and Jukka Heikkila, "Designand Integration of Mobile Applications," JyväskylänYliopisto, Jyväskylä, Finland, 2001.
Wanninger, Lester A. and Jukka Heikkila,"Communities and User Behaviour," JyväskylänYliopisto, Jyväskylä, Finland, 2001.
Wanninger, Lester A., Jukka Heikkila and KalleLyytinen, "Researching Mobility and eBusiness,"Jyväskylän Yliopisto, Jyväskylä, Finland, 2001.
"Where Health Care IT is Going in 5 Years," MayoHealth Systems Senior Leadership Forum,Minneapolis, 2001
"Mobile and Wireless: Observations fromScandinavia," 5th Annual UM Electronic CommerceConference, Minneapolis, 2001.
"Building Customer Relationships on the Web,"Electronic Commerce: Promises and Practices,CDTL MOT Seminar, Minneapolis, 2001.
"The (R)evolution goes Mobile: Dots down, bricksup, wireless emerging, Scandinavia shows the way,"5th Annual UM Electronic Commerce Conference,Minneapolis, 2001.
MISRC 2002-2003 Annual Report 37
Presentations and Additional Publications by Information & Decision Sciences
Research Service, United States Department of Agriculture,Washington, DC, May 2001.
Kauffman, R.J. and B. Wang. “The Success and Failure ofDotComs: A Multi-Method Survival Analysis,” INFORMSComputers and Information Systems and Technologies(INFORMS CIST FALL 2001), Miami, FL, November 2001.
Kauffman, R.J. and C.A. Wood. “On Reserve Price Shillingin Online Auctions,” Research Presentation, Workshop onIS and Economics (WISE 2001 ), New Orleans, LA,December 2001.
Kauffman, R.J. and C.A. Wood. “What Factors Drive FinalPrice in Internet Auctions? An Empirical Assessment of CoinTransactions on eBay,” INFORMS Conference onInformation Systems and Technologies (INFORMS CISTFALL 2001), Miami, FL, November 2001.
Kauffman, R.J. and C. A. Wood. “Follow-the-Leader:Strategic Pricing in E-Commerce,” Information and DecisionSciences Workshop, Carlson School of Management,University of Minnesota, Minneapolis, MN, October 2001.
Kauffman, R.J. and C. A. Wood. “What Makes a Buyer PayMore for the Same Item in Internet Auctions,” INFORMSMain Conference (INFORMS FALL 2001), Miami, FL,November 2001.
Kauffman, R.J. and H. Mohtadi. “Information Technology inB2B E-Procurement: Open Vs. Proprietary Systems,” 35tthHawaii International Conference on Systems Science(HICSS-35), Hawaii, HI, Best-Paper-in-Minitrack, B2BElectronic Commerce, January 2002.
Kauffman, R.J. and B. Wang. “Strategic Morphing and theSurvivabili ty of E-Commerce Firms,” 35th HawaiiInternational Conference on Systems Science (HICSS-35),Hawaii, HI, January 2002.
Wanninger, Lester A., “Where Health Care IT is Going in 5Years”, MHS Senior Leadership Forum, Minneapolis, 2001.
Wanninger, Lester A., “Mobile and Wireless – Observationsfrom Scandinavia”, 5th Annual UM Electronic CommerceConference, Minneapolis, 2001.
Wanninger, Lester A., “Building Customer Relationships onthe Web”, Electronic Commerce: Promises and PracticesCDTL MOT Seminar, Minneapolis, 2001.
Wanninger, Lester A., “The (R)evolution goes Mobile: Dotsdown, bricks up, wireless emerging, Scandinavia shows theway”, 5th Annual UM Electronic Commerce Conference,Minneapolis, 2001.
Au, Y. and R. J. Kauffman “Should We Wait? NetworkExternalities and Electronic Billing Adoption,” 34th HawaiiInternational Conference on Systems Science (HICSS-34),Maui, HI, January 2001.
Chircu, A.M. and R. J. Kauffman. “A Framework forPerformance and Value Assessment of E-BusinessSystems in Corporate Travel Distribution,” in M. Bichler andH. Werthner (editors), Readings in E-Commerce, Springer-Verlag Publishers, Heidelberg, Germany, 2001.
Chircu, A.M. and R. J. Kauffman. “Direct VersusIntermediated Electronic Markets: Market ParticipationPrice and Welfare Implications,” Research Presentation,Workshop on IS and Economics (WISE 2001), NewOrleans, LA, December 2001.
Chircu, A.M. and R. J. Kauffman. “Show Me the Money: AnEmpirical Study of Internet-Based Corporate TravelReservation Systems,” Research Seminar, University ofSouthern California, Los Angeles, CA, February 2001.
Chircu, A.M. and R. J. Kauffman. “Intermediation inElectronic Markets: An Analytical Model,” Workshop onDigitisation of Commerce: E-Intermediation, InternationalInstitute on Infonomics / Maastricht Economic ResearchInstitute on Innovation and Technology, Netherlands,November 2001.
Chircu, A.M. and R.J. Kauffman. “Digital Intermediation InElectronic Commerce: The ‘eBay’ Model,” in Barnes, S. J.and Hunt, B. (eds.), E-Commerce and V-Business, Oxford,England: Butterworth-Heinemann Publishers, pp. 45-66,2001.
Dai, Q.Z. and R. J. Kauffman. “Business Models forInternet-Based E-Procurement Systems and B2B ElectronicMarkets: An Exploratory Assessment,” 34tth HawaiiInternational Conference on Systems Science (HICSS-34),Maui, HI, January 2001.
Hahn, J., R. J. Kauffman and J. Park. “Designing for ROI:Toward a Value-Driven Discipline for E-Commerce SystemsDesign,” 35th Hawaii International Conference on SystemsScience (HICSS-35), Hawaii, HI, January 2002.
Hahn, J. and R. J. Kauffman. “Information Foraging inInternet-Based Selling Scenarios: A Systems Design ValueAssessment Framework,” in M. J. Shaw (Ed.), E-BusinessManagement, New York, NY: Kluwer Academic Publishers,2002.
Hahn, J. and R. J. Kauffman. “Evaluating Web SitePerformance in Internet-Based Selling from a BusinessValue Perspective,” International Conference on ElectronicCommerce (ICEC 2001), Vienna Austria, October 2001.
Kauffman, R.J. “The New Economics of E-Commerce:Interpreting the Marketplace,” Keynote Speech, Workshopon E-Commerce and Agricultural Markets, Economic
MISRC 2002-2003 Annual Report38
organizational policies regarding staff, technology and clin-ical processes of care. Defining best practices for manag-ing conditions in areas such as chronic disease entailsdetermining both the individual (patient and provider) aswell as organizational decisions that optimize outcomes ofquality and cost.
In collaboration with colleagues in the Carlson School andlocal managed care organizations, we have engaged instudies of best practices in the management of specificchronic diseases (our current focus is Type 2 Diabetes).The project links empirical methods that identify practicesof care delivery with qualitative and quantitative methodsfrom the decision-making and cognitive sciences literatureto investigate (drivers) of best practice care. We havefocused our attention initially on patient adaptation to theconditions of chronic disease and the relationship betweenpatient compliance behaviors and outcome measures ofpatient health status and patient satisfaction. An unusualaspect of our work is the development of a computer simu-lation of patients with Type 2 diabetes that allows us to col-lect data on physician decision policies and treatmentstrategies. We are currently in the midst of a randomizedclinical trial that employs the simulation to investigate therole of various kinds of feedback on physician decisions.This work is being carried out in collaboration with practic-ing physicians at local managed care organizations. Thiswork is currently being funded by the Agency for HealthCare Research and Quality (U.S. Department of Heath andHuman Services).
A Metrics Suite for Maximizing the BusinessValue of Web-Based Applications in E-Commerce(Hahn, J., and Kauffman, R. J.)
There is scant guidance available to the developers ofWeb-based applications in e-commerce that can aid indesign in the systems so that they maximize the businessvalue in use by customers. This research develops a for-mal theoretical basis for measuring the efficacy of designchanges and site innovations that maximize revenue inInternet-based selling. The corporate sponsor for theresearch is Twin Cities-based e-grocer,SimonDelivers.com. The aim is to complete empiricalstudies that support the development of a “metrics suite”? aset of readily applied managerial measures ? for the valueof design changes. The research is made possiblethrough our direct access to the full Web logs and opera-tions of the firm. Initiated in April 2001; expect to continuethrough mid-2003. With Jungpil Hahn, PHD Program inInformation and Decision Sciences, PHD expected in2003. (Corporate sponsor: Simon Foster,SimonDelivers.com, Golden Valley, MN)
Detecting Strategically Manipulated FinancialInformation(Johnson, Paul E.)
Economic agents base investment and other business deci-sions on financial information supplied by managers. In aseries of studies we have been investigating how profes-sionals in financial markets respond to information that hasbeen strategically manipulated so as to influence thebehavior of information users. Two types of individualshave been studied: 1) auditors, who are charged by socie-ty with evaluating the fairness of financial information sup-plied by management, and 2) loan officers, who use thisinformation to decide on the allocation of financial credit.Despite high stakes and considerable training, these pro-fessionals often fail to detect manipulations in the informa-tion they process. Using cases representing real compa-nies in which financial frauds were perpetrated and thenmissed by major accounting firms (but later caught by theSEC), we have developed a computational model of skill infraud detection. We have shown how the model can beused to explain both success and failure of professionalauditors and loan officers. Accounting firms as well as theSEC have supported this work.
Most recently, we have developed a computer-based taskin which subjects are asked to create financial statementfrauds. Here subjects are given “clean” versions of thefraud cases we have been studying in our deception detec-tion task. We have been pilot testing the fraud creation task(using graduate students, auditors from accounting firmsand individuals who have been credentialed by theAmerican Board of Certified Fraud Examiners). Among ourinitial results is the provocative finding that subjects tend toput manipulations back where they were placed in the orig-inal cases (suggesting that the financial statements for agiven company may have an inherent structure that affordscertain kinds of fraudulent manipulations). We have alsodiscovered that manipulations are much easier to makethan they are to detect (a number of graduate students doas well as auditors on the fraud creation task).
Best Practice in the Treatment of ChronicDisease(Johnson, Paul E.)
Decisions are made at a number of levels in the health caresystem. Patients make decisions regarding when to seektreatment and the extent to which they adhere to recom-mended drug regimes and practice preventive healthmeasures. Physicians make testing, treatment, and refer-ral decisions based on the patient’s condition and prognos-tic characteristics. Physician decisions are affected by
Research Projects byIDSc Faculty & Ph.D. Students
MISRC 2002-2003 Annual Report 39
Dai, Q., Kauffman, R. J. “Business Models for Internet-Based E-Procurement Systems and B2B ElectronicMarkets: An Exploratory Assessment,” Proceedings of the34th Hawaii International Conference on Systems Science,January 2001, Maui, HI, available on CD_ROM.
Kunsoo HanEDUCATIONB.S., Korea Advanced Institute of Science andTechnology (KAIST), 1993M.S., Korea Advanced Institute of Science andTechnology (KAIST), 19962000-2001, Ph.D. Program in Accounting and MIS, The Ohio State University 2001- Present, Ph.D. Program in Information andDecision Sciences, University of Minnesota
RESEARCH INTERESTSEconomics of Information Systems; B2B ElectronicCommerce
PUBLICATIONS & CONFERENCE PRESENTATIONSHan, K. “A Quest for ‘Winner-Takes-All’ — A Review ofCreating and Capturing Value: Perspectives andCases on Electronic Commerce,” Electronic Markets,12 (3), 2002.
Jungpil HahnEDUCATIONB.B.A., Yonsei University, Korea, February 1996M.B.A., Yonsei University, Korea, February 1998
RESEARCH INTERESTSHuman-Computer Interaction; Design of ElectronicMarketplaces; Knowledge Management; Computer-Mediated Communication and Virtual Communities ofPractice Systems Analysis and Design; Business ProcessModeling, Graphical Representation of Information SystemsRequirements
PUBLICATIONS & CONFERENCE PRESENTATIONSHahn, J. and Kauffman, R. J. Information Foraging inInternet-Based Selling: A Systems Design ValueAssessment Framework”, Forthcoming in M. Shaw (Ed.), E-Business Management, New York, NY: Kluwer AcademicPublishers, 2002.
Hahn, J., Kauffman, R. J. and Park, J. “Designing for ROI:Toward a Value-Driven Discipline for E-Commerce SystemDesign”, Proceedings of the 2002 Hawaii InternationalConference on System Sciences, Big Island, HI, January 7-10, 2002.
Hahn, J. “The Dynamics of Mass Online Marketplaces: ACase Study on an Online Auction”, Proceedings of the CHI2001 Conference on Human Factors in Computing Systems,Seattle, WA, pp. 317-324, March 31-April 5, 2001.
Qizhi DaiEDUCATIONM.S., Huazhong University of Science and Technology,P.R.C.,
1995Doctoral program, University of Minnesota, 1998-present
RESEARCH INTERESTSAdoption of information technologies, particularly e-procure-ment systems; Diffusion of Internet technologies; Impact of e-business on industry structures; E-business strategies.
PUBLICATIONS & CONFERENCE PRESENTATIONSDai, Q., Kauffman, R. J. “Business Models for Internet-BasedB2B Electronic Markets” International Journal of ElectronicCommerce (6:4), 2002, in press.
Dai,Q., Kauffman,R. J. “B2B E-Commerce Revisited: LeadingPerspectives on the Key Issues and Research Directions,”Electronic Markets (12:2), pp.67-83, 2002.
Yoris A. AuEDUCATIONB.S., Parahyangan Catholic University, Bandung, IndonesiaM.B.A., Katz Graduate School of Business, University of
Pittsburgh, PA.
RESEARCH INTERESTSInformation Technology Adoption; E-Commerce in FinancialServices Industry; IS Economics
PUBLICATIONS & CONFERENCE PRESENTATIONSAu, Y. A. and R.J. Kauffman, ”Should We Wait? NetworkExternalities, Compatibility, and Electronic Billing Adoption”,Journal of Management Information Systems, 18(2), pp. 47-64, 2001.
Au, Y. A. ”Design Science I: The Role of Design Science inElectronic Commerce Research,” Communications of theAssociation for Information Systems, 7(1), 2001.
Au, Y. A. and R.J. Kauffman, ”Should We Wait? NetworkExternalities and Electronic Billing Adoption”, Proceedings ofthe 34th Hawaii International Conference on SystemSciences, IEEE Computer Society, Los Alamitos, CA, 2001.
Priscilla ArlingEDUCATIONB.B.S., Virginia Commonwealth University, December 1980M.B.A., University of Missouri-Kansas City, December2000
RESEARCH INTERESTSIT-business user relationships; IT governance structures; ITcapabilities and skills; Telework; Knowledge management
PUBLICATIONS & CONFERENCE PRESENTATIONSArling, P. “The Hidden Value of IT — A Review ofInformation Technology and the Productivity Paradox, (HenryC. Lucas, Jr., Oxford University Press: New York, 1999),”Electronic Markets (forthcoming).
Ph.D. Students in MIS
MISRC 2002-2003 Annual Report40
Dongwon LeeEDUCATIONB.B.A., Seoul National University, Korea, February 1996M.B.A., Seoul National University, Korea, February 1998M.S., University of Arizona, Tucson, AZ, December 2000
RESEARCH INTERESTSPrice Rigidity in the Digital Economy; Agent-MediatedBusiness Intelligence; E-Commerce Adoption
PUBLICATIONS & CONFERENCE PRESENTATIONSLee, D., J. Park, and J. Ahn. “On the Explanation of FactorsAffecting e-Commerce Adoption,” in Proceedings of the22nd Annual International Conference on InformationSystems (ICIS 2001), New Orleans, LA, pp.109-120,December 16-19, 2001.
Lee, D. “Information Overload, Information Agents, and E-Commerce -- A Review of Intelligent Information Agents:Agent-Based Information Discovery and Management onthe Internet (ed. by M. Klusch, Berlin, Germany: Springer-Verlag, 1999),” Electronic Markets, vol. 13, no. 1, 2003(forthcoming).
Lee, D. “Understanding Price Rigidity in the DigitalEconomy,” Presented at the 7th Annual U of M E-Commerce Conference, Minneapolis, MN, May 1-2, 2003.
Gwanhoo LeeEDUCATIONM.S., Seoul National University, 1993 B.S., Seoul National University, 1991
RESEARCH INTERESTSIS project flexibility; IT capability; Adoption of IT
PUBLICATIONS & CONFERENCE PRESENTATIONSLee, G. and W. Xia, “Flexibility of Information SystemsDevelopment Projects: A Conceptual Framework.”Americas Conference on Information Systems, Dallas,Texas, 2002.
Naren PeddibhotlaEDUCATIONB. Tech, Indian Institute of Technology, Mumbai, India, 1988PGDM, Indian Institute of Management, Kolkata, India,1990
RESEARCH INTERESTSKnowledge Management; Strategic use of information tech-nology in organizations
CONFERENCE PRESENTATIONSCurley, S.P., Subramani, M. R. and Peddibhotla, N. B.,“How Do I Know That You Know? Factors Used to InferAnother’s Expertise and to Communicate One’s OwnExpertise” Eighth Behavioral Decision Research inManagement Conference, Chicago, Illinois, May 31-June 1,2002.
Subramani, M. R. and Peddibhotla, N. B., Determinants ofhelping behaviors in online groups: A conceptual model.Theory development workshop of the Journal of theAssociation of Information Systems, Barcelona, Spain,December 18, 2002.
PUBLICATIONSPeddibhotla, N. B. "Are Economic Theories Good Enoughto Understand E-Commerce?" – A Review of The InternetEconomy: Access, Taxes, and Market Structure (by A. E.Wiseman, Brookings Institution Press, Washington D.C.,2000), forthcoming in Electronic Markets, 13(2), June 2003.
WORKING PAPERSContributing to document repositories - an examination ofprosocial behavior, with Mani R. Subramani.
Determinants of helping behaviors in online groups: A con-ceptual model, with Mani R. Subramani.
How do I know that you know? Cues Used to Infer anoth-er’s expertise and to signal one’s own expertise, with ManiR. Subramani and Shawn P. Curley.
Ph.D. Students in MIS (cont’d)Han, K. “Incomplete Contracts and InterorganizationalSystems,” the 6th Annual U of M Electronic CommerceConference, Minneapolis, MN, April 11-12, 2002.
Han, K. “Investments and Value Sharing inInterorganizational Systems: An EconomicPerspective,” the 2nd Big 10 IS Doctoral and JuniorFaculty Research Symposium, Columbus, OH, May 2-3, 2003.
Gregory RamseyEDUCATIONDuke University, BSEGeorgia Institute of Technology, MSEE Carnegie Mellon University, MSIA
MISRC 2002-2003 Annual Report 41
Bin WangEDUCATIONB.A., Renmin University of China M.S., Purdue University
RESEARCH INTERESTSElectronic Commerce; Efficacy of Different Business Modelson the Internet; Performance and Survival of Technology-Focused Firms
PUBLICATIONS & CONFERENCE PRESENTATIONSKauffman, R.J., B. Wang, and T. Miller, “Strategic ‘Morphing’and the Survivability of E-Commerce Firms.” Proceedings ofthe 35th Hawaii International Conference on SystemSciences, Maui, HI, Los Alamitos, CA: IEEE ComputingSociety Press, January 2002 (available on CD only).
Kauffman, R. J. and B. Wang, “Bid Together, Buy Together:On The Efficacy of Group-Buying Business Models inInternet-Based Selling.” Forthcoming in P.B. Lowry, J.O.Cherrington, and R.R. Watson (editors), Handbook ofElectronic Commerce in Business and Society, Boca Raton,FL: CRC Press, 2002.
Kauffman, R.J. and B. Wang, “New Buyers’ Arrival UnderDynamic Pricing Market Microstructure: The Case of Group-Buying Discounts on the Internet,” Journal of ManagementInformation Systems, 18, 2, 157-188, Fall 2001.
Kauffman, R.J. and B. Wang, “The Success and Failure ofDotComs: A Multi-Method Survival Analysis.” Presented atthe 6th INFORMS Conference on Information Systems andTechnology, Miami, FL, November 2001.
Duration of Internet Firms: A Semi-Parametric BayesianSurvival Analysis.Presented at the Workshop on Information Systems andEconomics, Barcelona,Spain, December 14-15, 2002 (with R.J. Kauffman).
Duration in the Digital Economy. In R. Sprague (editor),Proceedings of the36th Hawaii International Conference on System Sciences,Maui, HI, LosAlamitos, CA: IEEE Computing Society Press, January 2003(with R.J.Kauffman).
When Internet Companies Morph: UnderstandingOrganizational Strategy Changesin the 'New' New Economy, First Monday, 7, 7 (July 1, 2002),available onthe Internet athttp://www.firstmonday.org/issues/issue7_7/kauffman/index.html (with R. J.Kauffman and T. Miller).
Eric A. WaldenEDUCATIONB.A., New Mexico State University M.S., Louisiana State UniversityPh.D., University of Minnesota (expected 2002)
RESEARCH INTERESTSInterorganizational relationships; Valuation of electronic com-merce initiatives and electronic commerce joint ventures;Economic aspects of electronic commerce
PUBLICATIONS & CONFERENCE PRESENTATIONSKauffman, R. J. and Walden, E. A. “Economics and ElectronicCommerce: A Review and Synthesis of an EmergingLiterature,” Economics And Electronic Commerce: SurveyAnd Research Directions,” International Journal of ElectronicCommerce, 5, 4 pp. 4-115, Summer 2001.
Subramani, M. and Walden, E. A., “The Impact of E-Commerce Announcements on The Market Value of Firms,”Information Systems Research, Vol. 12, No. 2, pp. 135-154,June 2001.
Shariffah ZamoonEDUCATIONB.S., Iowa State University, Ames, Iowa, 1993M.B.A., Iowa State University, Ames, Iowa, 1999
RESEARCH INTERESTSThe impacts of culture on business & technology; ethical /moral judging
Angsana A. TechatassanasoontornEDUCATIONB.S., Chulalongkorn University, Thailand, May 1989M.S., University of Arizona, Tucson, AZ, August 1993
RESEARCH INTERESTSAdoption and Diffusion of Information TechnologyDiffusion ModelingInternational Technology DiffusionTechnology Policy
PUBLICATIONS & CONFERENCE PRESENTATIONS Techatassanasoontorn, A. “Think Global: The UltimateFrontier of E-Commerce — A Review of Global ElectronicCommerce: Theory and Case Studies (by J. ChristopherWestland and Theodore H.K. Clark, Cambridge, MA: TheMIT Press, 1999),” Electronic Markets (forthcoming).
Techatassanasoontorn, A. A. (2002), "Think Global: TheUltimateFrontier of E-Commerce," 12:4 Electronic Markets.
Kauffman, R.J., and Techatassanasoontorn, A. A."InternationalDiffusion of Mobile Commerce: A Coupled-HazardApproach," accepted atthe 7th Annual Conference on Information Systems andTechnology(INFORMS-CIST), San Jose, CA, November 16-17, 2002
