Managing Global Teams
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Speaker
Mary Holland, CPP Global Director of Strategy,
Development and Training
Global Payroll Management
Institute (GPMI)
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Agenda
• 21st Century Leadership
• Culture
• Global Partnerships
• Talent and Team Development
• Global Communication
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21st Century Leadership
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Leadership Quotes
“All our dreams can come true, if we have the
courage to pursue them.”
Walt Disney
Lea
6 Sheryl Sandberg
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“To reach your full potential you need to Dream,
Believe and Achieve. My wish for you is to
experience the:
Joy of volunteering
Power in believing
Ability to adapt to the unexpected”
Mary Holland ,CPP
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1. Identify the leadership competencies needed in a global
environment
2. Understand the different leadership styles to improve
effectiveness
3. Discuss the challenges faced in the workplace today
Objectives
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The Changing
World
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The Changing World
Key
Areas
Collaboration
Learning
Opportunities
Self-Service
Flexibility
Efficiency
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Global Leadership Skills
Be self-aware (high
emotional intelligence)
Have confidence
Demonstrate humility
Lead and motivate
others
Promote fairness and
inclusion
Drive company vision
and values
Communicate with
conviction to
clients/customers
Demonstrate honesty
and integrity
Work with your team at
all levels within the
business
Listen effectively
Take Responsibility
Be Accountable
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Leaders have many natural
capabilities and strengths that make
them effective leaders.
Summary
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Culture
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The Global Payroll Professional has the opportunity to travel the world, interact and gain
insights from various countries and cultures!
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Culture
“Culture is, in the words of E.B. Tylor, "that complex whole which
includes knowledge, belief, art, morals, law, custom and any other
capabilities and habits acquired by man as a member of society.“
• Remember you need to look at country and your company culture
• Very important for global payroll operations
• Avoid stereotyping
• Consider providing the team with cultural training
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Key Considerations
• Cultural Norms
• Non-US Centric
• Language
• Communication and Learning
Styles
• Time Zones
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• Work habits can vary greatly
– Lunch is a great example; in some countries working lunches
are not acceptable
• Expected hours of work pose challenges
– Number of hours worked per week
– Limit of overtime
– Vacations and holidays
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• Ways of dealing with management
– Accountability
– Responsibility
• “The sun will still rise tomorrow”
• Ensure that there are real differences
• Viva la difference!
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• Keep a business focus
– Corporate way may not be the only way
– Regions of the world may think “our way is better”
• Review processes for efficiency and note what must remain
local
• Can systems handle “global” requirements
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• Everyone thinks “global” project and automatically thinks
“English”
• Remember English is a second language for others around
the world
• Some local accommodations may be required for both
spoken or written instructions
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Culture – Trust and Gender
Building trust
May be required before gathering information
Communication effectiveness
Time and Patience
Gender
Predefined roles for men and women
American women are viewed differently than other women
Understanding the differences between men and women
Understanding the complexities of the working relationships
Avoid stereotyping
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Culture – Dress and Communication
Dress:
First impression sets the tone
Dress code – Establish a professional appearance
Focus on the local dress code
Culture & communication:
Communication styles defined by country or region
Some cultures- “yes” means “I hear you”
Length of pleasantries varies
Level of tolerance of a foreign language
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Culture – Business Cards
Business cards
• Recognized Method of Introduction with Business Associates
• Best practice is for one side in each native language
• Formal presentation
• Remember to plan ahead and bring enough cards
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Communication and Learning Styles
• Learning styles may vary
from country to country
• Different protocols and styles
o Direct to the point
o Being polite and respectful
o Developing a relationship
before doing business
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Communication and Learning Styles
• Topics open for discussion –
personal or business
• Communicating technical
information in non-native
language
• Accommodate these different
styles
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Time Zones
• Working across time zones is a
challenge
• Trying to find common time
o Share the burden
• “Time is money” – American
mantra
o Other cultures – not so much!
• Punctuality is viewed
differently
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Accept Culture Difference
• Learn to embrace the other culture
o Schedule calls/meetings at appropriate times, be flexible
o Be very clear of what you mean, especially around deadlines
o Acknowledge local customs (in many Asia countries, it is rude to not provide your host with a small gift)
o How to present/receive a business card
• Most countries use 2 hands
• Never put it in your back pocket or wallet in front of them
• A successful project starts with the people
o Build trust through acknowledging your differences
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Understanding Culture is essential
for Global Payroll Leaders.
Summary
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Global Partnerships
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Building strong relationships with your business partners and
outside vendors is very important!
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Global Partnerships
• Winning globally requires inputs/partnerships:
• Human Resources
• Benefits
• Legal
• Payroll teams
• Finance
• Accounting
• Corporate Tax
• Global Mobility
• Treasury
• Information security – data
security and IT groups
• Business operations
management
• Compensation
• Stock Administration
• Senior Management
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• Timing of payroll closes to ensure paperwork is
submitted on time
• Compliance for withholding and reporting of cash
and non-cash fringe benefits
• Business plans are shared that will impact payroll
• Sharing of Payroll Mission, Values and Goals with
partners
• Understand expectations of each party
• Education for partners on systems and/or processes
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Managing global payroll teams/staff across
the globe is important to ensure accurate pay,
and compliance!
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Sharing Payroll Mission, Values, and Goals
Mission Goals Values
Provides insight and understanding!
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What education /
training is needed with
our partners?
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Building Strong Relationship is
critical for Global Payroll Leaders.
Summary
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Talent/Team Development
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Essential to have an effective talent development process in place to
foster new talent and develop existing people!
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Do we have the right resources?
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People
• What talent resources do you have?
o Location, roles defined
o Do you need to hire or change roles?
• Who is pushing the global model
o What executive support do you have?
o Do you have business operations and management buy in?
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People - continued
• Determine who is the Global Payroll Owner (GPO)
o Do the GPO own the people and processes?
o Define the payroll structure at local – regional - corporate headquarters
• What support will you need for implementations?
o Consultants
o Vendor support
o Staff available time
• Change management efforts
o Define team
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Things to Consider…
• What systems will be used?
• What are payroll’s function and processes?
• When is the system go-live date?
• What is the impact of the service delivery
model?
• What are the number of employees/country
• What are the language and compliance
requirements?
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SWOT Analysis
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Develop Global
Job Descriptions
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• Motivational and Challenging Succession Planning
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• Meaningful Performance and Development Plans
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• Simulated Process Failures to Challenge the Payroll Team
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• Be a Leader not a Manager
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Personal – Self
• Attend APA offered training events and programs, i.e. Congress, online training, events, etc.
• Continually Seek advanced training with all related systems, even with vendors
• Ask for advanced and updated training
• Project Manager for group project • Involvement with projects outside
immediate scope • Special assignments, task force,
committees, etc.
• Microsoft Office Suite Training • Project Management Training
• Leadership Training • Management Training • Communications Training
Continuous Payroll Learning
Advanced (Payroll, Time, HR) Systems Training
Professional Experience
Technology Knowledge
Professional Improvement
Payroll Professional Knowledge
Technology - Systems
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Managing Talent is a Key.
Summary
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Global Communications
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Why “Communication
in a Global Workplace”
Matters?
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Points to Think About… • You have to be able to communicate with all kinds of people in a
global workplace
• People may be very different from you in many ways
• To communicate effectively, you need to recognize differences, be
respectful and tolerant, and work with others to overcome barriers to
effective interaction and communication
• Keep it simple by using simple and concise language
• Remember English may not be their first language
• Important to understand language nuances and local country customs
• Consider providing English writing and conversation classes to team
members
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1. Prepare how you will
communicate
5. Take correction action as
necessary
4. Evaluate the effectiveness
of the communication
afterwards
3. Receive the message
2. Deliver the message
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Six Benefits
Employee Identity and Cohesion
Stronger Teams
Roles Clearly Understood
Stronger Performance
More Productivity
Highly Engaged Teams
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Email: An essential
element of the Global
Payroll Team!
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1. Be clear and specific
2. Be prompt and respond
3. Use a clear subject line
4. Add important directional words
5. Be very careful with non-work related material
6. Include one topic per email
7. Decide carefully who receives your email
8. Don’t use email for clarify misunderstandings
9. Minimize your use of CAPS and bolding
10. Include an email signature
Ten Tips for Effective Email Communication
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How best to communicate
the message?
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Schedule regular meetings to keep your team(s) informed
and engaged!
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Good communication helps to build relationships.
The bottom line for any leader is that whenever you need to communicate
make sure that the message is true, well-reasoned, and substantiated by
solid business logic that is specific, consistent, clear and accurate.
Do this well and you will drastically reduce the number of frustrations and
challenges you face and become a good leader.
Summary
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• Define the roles and skills needed
• Provide opportunities for advancement
• Resources
• Support Employee experience
• Provide training
• Communication
• View as a strategic business partner
Global Leader
Summary
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3rd Annual
Global Payroll
Management Forum Compliant! Innovative! Resilient!
15-19 May, 2018 Gaylord National Resort on the Potomac
National Harbor, MD, USA