Many MEA training programs and roundtablesarchitect. · seminars that provide core knowledge and...

You and your team can build professional andpersonal skills to increase productivity, reduce

conflicts and raise morale - day to dayand long term with MEA’s prestigiousCertificate Programs. Look for theMortarboard to identify the keyseminars that provide core knowledge

and skills. Choose elective seminars to completethe certificate and achieve individual goals. Pleasesee pages 4-9 for descriptions of MEA’s certificates.

Many MEA training programs and roundtableshave been pre-approved for recertification credithours toward PHR and SPHR recertificationthrough the SHRM Human Resource Certification

Institute (HRCI). If you need tomaintain your PHR/SPHRcertificate, look for the HRCI sealof approval on MEA programs inthis Catalog. For more information

about certification and recertification, please visitthe HRCI homepage at www.hrci.org.

Visit our website at

www.MEAinfo.org to browse

MEA’s full range of employer

services and products and to

register on-line for any of our

training programs.

RRegisegistter Ter Todaoday!!y!!

(800)662-6238(800)662-6238

rregisegistrtration@[email protected]

What is MEA?

The MidAtlantic Employers’ Association (MEA) provides access to comprehensivehuman resource services for organizations of all sizes, at a fraction of the cost.

Since 1903, MEA has provided solutions to the changing needs of employers andcurrently provides services to over 700 member companies.

Why Should You Join MEA?

MEA’s primary mission is to provide high quality information, advice and services to employers in the areas of human resources management and operational effectiveness. We have a team of highly qualified professionals who respondquickly to the workplace needs of employers.

Whether you need assistance with…

• Recruiting and hiring the right person• Training and developing your employees• Paying your employees• Securing a benefits program• Understanding laws and policies• Managing your employees• Keeping your workplace safe

…MEA is there when you need us!

PROFESSIONAL IMPACT

L e a r n h o w y o u c a n a c h e i v e t h eprofessionalism necessary to reach andmaintain credibility in the workplace.insert - pg. 20c

MANAGING CHANGE SUCCESSFULLY

Understand the source of confl ictsassociated with change and how torespond to individuals’ reactions in a waythat enhances collaboration, builds teamsynergy and increases productivity. insert - pg. 20c

CRITICAL CONVERSATIONS: HAVING THE

“HARD TO HAVE” CONVERSATIONS

Stop walking away from conversationswondering how “it got away” from you. Takecharge and responsibility today for theeffectiveness of your conversations.insert - pg. 20b

ESSENTIALS OF HR ROLES

AND RESPONSIBILITIES

Examine the key functions and activities of HR, including recruitment, selection and placement.pg. 23

SUCCESSFUL COMMUNICATION

Leverage your power as a successfulcommunicator. Learn the strategies toprevent misunderstandings, l isteneffectively, deal with conflict, communicatewith diverse groups, and maximize thecommunication potential of technology.pg. 11

BASICS OF FEDERAL

EMPLOYMENT LAWS

Gain an understanding of the basicemployment laws that have the greatestimpact on employers today. Learn aboutpotential pitfalls, determine exempt/nonexempt s tatus and ga in a work ingknowledge of these laws.pg. 24

EFFECTIVE SAFETY PROGRAMS

Learn the benefits and financial impacts of an effective safety program as well as leadership’s responsibility for driving the program.pg. 19

SALES BRIEFING:BREAK WITH TRADITION & GENERATE MORE SALES

Experience an overview of a consultativeapproach to client development that helps youqualify prospects to do business with you. insert - pg. 20c

RUNNING EFFECTIVE MEETINGS

Learn how to set realistic agendas, workwith others on meeting etiquette, andcreate plans to turn decisions into actions.pg. 29

MS® POWERPOINT: TIPS, TRICKS & SHORTCUTS

Become a more efficient PowerPoint userin one half day with shortcuts and tips forsome of the most common and usefulPowerPoint features.pg. 14

NEW!!NEW & IMPROVED!!

NEW!!

NEW!!

NEW!!

2 WE CAN CUSTOMIZE AND DELIVER OUR PUBLIC PROGRAMS ONSITE AT YOUR ORGANIZATION, SEE PAGE 20B FOR DETAILS.

CERTIFICATE PROGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9Supervisory Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Human Resources Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Training Management Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Customer Service Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Administrative Assistant Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Safety & Health Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

SEMINARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-35Administrative Support

Professional Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Getting Your Message Across! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Communication & Interpersonal Skills* Successful Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11* Handling Difficult People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Business Writing for Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Public Speaking: Powerful Presentation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Computer SkillsMicrosoft® Access: Level 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Microsoft® Access: Level 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Microsoft® Access: Level 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Microsoft® Access: Lab Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Microsoft® Excel: Level 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Microsoft® Excel: Level 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Microsoft® Excel: Level 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Microsoft® Excel: Lab Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13MOUS Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14MS®Powerpoint: Tip, Tricks and Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Customer ServiceCustomers First: The Key to Business Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Professional Telephone Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Health, Safety & EnvironmentalAdult, Child and Infant CPR with AED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16First Aid & Bloodborne Pathogen Training for Emergency Responders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16DOT HazMat Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Forklift Operator Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17NEW!! Forklift Operator Certification (En Español) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Forklift Train-the-Trainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18*Safety Committee: Implementation & Continuation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Effective Safety Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19OSHA Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Inspections for Incident Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Root Cause Accident Investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21OSHA Sampling Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22*Workers’ Compensation - Nuts and Bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Human Resources*Essentials of Human Resources Roles and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23*Effective Employee Relations, Recognition and Evaluations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23*Basics of Federal Employment Laws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24*Planning, Developing and Managing Your Organization’s Training (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . . . 24*Basics of Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25*Compensation Plan Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25*Basics of Employee Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26PHR/SPHR Certification Study Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

TABLE OF CONTENTS

PHONE: (800) 662-6238 FAX: (610) 666-7866 E-MAIL: [email protected] WEBSITE: www.MEAinfo.org 3

Leadership: Supervision and ManagementNEW!! Understanding Your Impact as a Leader using DISC Theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20bNEW!! Accountability: Getting Your Employees to Do What They are Supposed to Do . . . . . . . . . . . . . . . . . 20bNEW!! Critical Conversations: Having the “Hard to Have” Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . 20bNEW!! Professional Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20cNEW!! Sales Briefing: Break with Tradition & Generate More Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20cNEW!! Managing Change Successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20cSupervision Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27* Managing People through Motivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27* Managing Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28* Coaching Skills for Managers and Supervisors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28* Leadership Skills for Today’s Workforce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29* Running Effective Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Personal/Professional DevelopmentStress Management: How to Make It Work for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Juggling Multiple Priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Time Management with Day-Timer© Time Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Quality SolutionsProcess Mapping - Productivity Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32P.D.C.A. (Plan Do Check Act) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Internal Quality System Auditing Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335-S Standardization for High Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Basics of Lean: How to Make Your Competition Nervous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Continuous Improvement via Structured Methods & Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Training Management & Development* Train-the-Trainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35* ROI Workshop - Building a Business Plan for Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

ON-SITE CUSTOMIZED TRAINING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20a

MEA SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20d

ROUNDTABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

SEMINAR LOCATIONS AND DIRECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

REGISTRATION INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

REGISTRATION FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

INDEX OF SEMINARS ALPHABETICALLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

(This program has been approved for recertification credit hours toward PHR and SPHR recertification through the Human Resource CertificationInstitute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.)

*

TABLE OF CONTENTS



*

CERTIFICATE PROGRAMS

The Supervisory Certificate Program links togethersix core seminars to present the basic principlesof supervision and practical tools for dealing witht a s k s , p e o p l e a n d p r o b l e m s i n t h e w o r kenvironment.

A minimum of two additional seminars selected bythe participants to meet their professional andpersonal developmental needs completes theSupervisory Certificate Program. Participants whocomplete the ser ies o f core seminar s and aminimum of two elective seminars will receive anMEA Supervisory Certificate. To earn a certificate,courses may be taken in any order f rom ourscheduled seminars.

Who Should Attend: Anyone prepar ing forsuper v isor y respons ib i l i t ies o r exper ienceds u p e r v i s o r s w h o wa n t to re f re s h o r u p d a te their supervisory skills.

Supervisory Certificate ProgramA Supervisory Certificate Program can becustomized and delivered on-site to groups in your organization.

The Supervisory Certificate Program:

Core Seminars

• Supervision Basics (page 27)(We strongly recommend Supervision Basics be takenfirst in the Supervisory Certificate Program.)

• * Managing People through Motivation (page 27)

• * Coaching Skills for Managers and Supervisors (page 28)

• * Managing Teams (page 28)

• * Successful Communication (page 11)

• *Leadership Skills for Today’s Workforce (page 29)

The following are popular electives. Certificate participantsmay select any MEA public program offering as an electiveto complete certificate requirements.

Popular Electives (Select a Minimum of Any Two)

• * Essentials of Human Resources Roles andResponsibilities (page 23)

• * Safety Committee: Implementation and Continuation(page 19)

• Time Management with Day-Timer© Time Power (page 31)

• * Handling Difficult People (page 11)

• Stress Management: How to Make It Work for You (page 30)

• Juggling Multiple Priorities (page 30)

• Public Speaking: Powerful Presentation Skills (page 12)

Refer to listings in the catalog for program descriptions andschedules. Refer to page 39 for a Registration Form. ContactTraining & Organizational Development Solutions at (800)662-6238 with questions about this program.

SUPERVISORY



*


Human Resources Certificate ProgramA Human Resources Certificate Program can be customized and delivered on-site to groups in your organization.

The Human Resources Certificate Program(The completion of all 7 core seminars earns 32 recertificationcredit hours toward PHR and SPHR recertification through theHuman Resource Certification Institute).

• * Essentials of Human Resources Roles andResponsibilities (page 23)(We strongly recommend Essentials of Human ResourcesRoles and Responsibilities be taken first in the Human Resources Certificate Program.)

• * Effective Employee Relations, Recognition andEvaluations (page 23)

• * Basics of Federal Employment Laws (page 24)

• * Planning, Developing & Managing Your Organization’s Training (PDM) (page 24)

• * Basics of Compensation (page 25)

• * Compensation Plan Design (page 25)

• * Basics of Employee Benefits (page 26)

Refer to listings in the catalog for program descriptionsand schedules. Refer to page 39 for a Registration Form.Contact Human Resources Services at (800) 662-6238 withquestions about this program.

To assist your organization in keeping up-to-date withthe ever-changing issues in human resources, MEAoffers the Human Resources Certificate Program.

The certificate program is composed of seven (7)seminars, beginning with a pre-requisite overviewseminar. Each seminar covers major areas of concern that human resources professionals mustaddress on a recurring basis. Participants whocomplete the program will receive an MEA HumanResources Certificate.

To earn the certificate, courses may be taken in anyorder (except for noted pre-requisites) from ourregularly scheduled public seminars. Those enrolledin the Human Resources Certificate Program arerecommended to take the Essentials of HumanResources Roles and Responsibilities course prior totaking other seminars. Those not enrolled in theHuman Resources Certificate Program may takecourses in any order.

Who Should Attend: Human Resource professionals,including Administrative Assistants, Office Managers,and Supervisors responsible for any aspect of the HR function.

HUMAN RESOURCES




*

Learn a defined process to strategically map outtraining for your organization. Core sessions willprepare you to plan, promote and present trainingwith an emphasis on Needs Assessment and TrainingEvaluation. A choice of two electives allows you topersonalize the cer tif icate to meet your careerobjectives.

Training Management Certificate Series Topics:

• Identify and link training (and learning)with the organization’s business goals.

• Prepare and administer the all-importantTraining Needs Analysis.

• Establish training objectives andstandards for measuring success.

• Explore methods for promoting trainingprograms within the organization.

• Apply adult learning principles in selectingclassroom training, job aids, CBT, WBT, orteleconferencing.

• Preparation, Presentation, Practice andPerformance in the training process.

• Practice a variety of training andfacilitation methodologies to develop yourtrainer style.

• Evaluate and present training results toclaim and retain support for your trainingbudget.

Who Should Attend: Managers, HR Generalists,Training Specialists, and Professionals who have theresponsibility for planning, designing and presentingtraining in their organization.

Training Management Certificate ProgramThis Certificate Program can be customized anddelivered on-site to groups in your organization.

The Training Management Certificate Program:

Core Seminars

• * Planning, Developing & Managing Your Organization’sTraining (PDM) (page 24)(We strongly recommend Planning, Developing &Managing Your Organization’s Training be taken first inthe Training Management Certificate Program.)

• * Train-the-Trainer (page 35)

• * ROI Workshop: Building a Business Plan for Training(page 35)




• * Leadership Skills for Today’s Workforce (page 29)


• * Effective Employee Relations, Recognition andEvaluations (page 23)

• Public Speaking: Powerful Presentation Skills(page 12)

• Time Management with Day-Timer© Time Power(page 31)

• * Coaching Skills for Managers and Supervisors(page 28)

Refer to listings in the catalog for program descriptions andschedules. Refer to page 39 for a Registration Form.Contact Training & Organizational Development Solutions at(800) 662-6238 with questions about this program.

TRAINING MANAGEMENT



*


Customer Service Certificate ProgramA Customer Service Certificate Program can becustomized and delivered on-site to groups in your organization.

The Customer Service Certificate Program:

Core Seminars

• Customers First: The Key to Business Success (page 15)

• Professional Telephone Skills (page 15)




• Time Management with Day-Timer© Time Power (page 31)

• Stress Management: How to Make It Work for You (page 30)


• Public Speaking: Powerful Presentation Skills (page 12)


Refer to listings in the catalog for program descriptions andschedules. Refer to page 39 for a Registration Form. ContactTraining & Organizational Development Solutions at (800)662-6238 with questions about this program.

Seven out of ten customers who switch from onecompany to a competitor cite poor service as thereason. The Customer Service Certificate Seriesis designed to build the necessary skills requiredto provide excellent customer service with theultimate goal of long-term customer loyalty. Thisseries focuses on developing employees who knowthat they play a vital role in your organization’ssuccess... as well as their own!

The program is compr ised of the three coreseminars and a minimum of two elective seminars.Participants who complete the series of courseswill receive an MEA Customer Service Certificate.To earn this certificate, the courses may be takenin any sequence. We encourage the selection ofoptional electives to help the participant meetindividual professional goals.

Who Should Attend: Any individual who hasdirect or indirect customer contact, includingManagers of Customer Relations and/or Salesdepartments.

CUSTOMER SERVICE



*


Administrators at al l levels in today’s dynamicbusiness environment are constantly challenged tonew levels of professional excellence. This programprovides participants with the opportunity to sharpenand build administrative skills and increase theirvalue to the organization and to themselves.

Administrators must keep their departments movingahead. For every task outlined in an administrator’sjob descr ipt ion, there are many more h iddenresponsibilities and opportunities. By building theirknowledge base, participants will learn to set thepace in their organizations. They will be encouragedto try new skills and network with peers who facesimilar challenges.

This program is comprised of three core seminarsand a choice of at least two elective seminars. Thisf lex ib i l i t y a l lows par t ic ipants to des ign the i r program according to their organizational andindividual goals.

Who Should Attend: Administrative Assistants,Office Managers, Team or Office Coordinators andOffice Administrators.

Administrative Assistant Certificate ProgramAn Administrative Assistant Program can be customized anddelivered on-site to groups in your organization.

The Administrative Assistant Certificate Program:

Core Seminars

• Professional Administrator (page 10)

• Business Writing for Results (page 12)• Getting Your Message Across! (page 10)



• Stress Management: How to Make It Work for You(page 30)

• Professional Telephone Skills (page 15)• Time Management with Day-Timer© Time Power

(page 31)


• Customers First: The Key to Business Success (page 15)



ADMINISTRATIVEASSISTANT



*


Safety & Health Certificate ProgramA Safety & Health Certificate Program can be customized and delivered on-site to groups in your organization.

The Safety & Health Certificate Program:

Core Seminars

• Effective Safety Programs (page 19)

• OSHA Basics (page 20)

• Inspections for Incident Prevention (page 20)

• Root Cause Accident Investigation (page 21)

• * Workers’ Compensation - Nuts and Bolts (page 22)

• * Safety Committee Implementation and Continuation (page 19)



• First Aid & Bloodborne Pathogen Training forEmergency Responders (page 16)

• Adult, Child and Infant CPR with AED (page 16)

• Ergonomics (page 22)

• DOT HazMat Management (page 17)

• OSHA Sampling Standards (page 21)


Effective health and safety policies and a proactivesafety culture can literally save a life. The Safetyand Health Certificate Program offers six corecourses that review Occupational Safety and HealthAdministration (OSHA) regulatory requirements andgood pract ices that wi l l assist companies inre d u c i n g ex p o s u re s a n d i n c i d e n t s a t t h e i rworkplace. Elective courses provide additionalinformation on specific health and safety topics.

Participants will receive an MEA Safety and HealthCertif icate when they complete the six coreseminars and two elective seminars. The varietyof elective options allows participants to designtheir certificate according to their company needs.

Who Should Attend: Courses are focused onmanager, supervisor, and lead level employees whohave health and safety responsibilities. Courseswill also benefit HR Managers and EnvironmentalHealth and Safety (EHS) professionals that need torefresh their skills. Line level employees who areinvested in health and safety at facilities, such assafety committee members, wil l also gain anunderstanding of under ly ing regulator y andmanagement motivation for health and safetypolicy from attending these courses.

SAFETY & HEALTH

ADMINISTRATIVE

ASSISTANT


ADMINISTRATIVE SUPPORT

Professional Administrator

Description It takes a lot to be a true professional in today’s workplace. Thisprogram will give participants a new awareness of the skillsneeded to succeed. Through interactive discussion and hands-on exercises, participants will learn new skills and increase their knowledge base so that they can keep their departmentmoving ahead.

Topics • Professional excellence• How to be a take-charge assistant and use the skills

necessary to excel in your job• How to deal effectively with change• How to incorporate the five “R’s” into your every day

approach: Reliability, Responsiveness, Rapport, Resourcefulness and Recovery

LengthOne Day (9am-4pm)

Fee$185.00 Members$265.00 Non-MembersPrice includes all training materials & catered lunch.

DatesFebruary 9 . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendAdministrative Assistants, Office Managers, anyone enrolledin the Administrative Assistant Certificate Program.

Getting Your Message Across!

Description How to get a message across is at the very core of the successfulprofessional administrator. In this session two key areas will beaddressed: Successful Communication and Powerful PresentationSkills. Participants will learn the skills necessary to improve ascommunicators in all situations and with all persons whether theyare a supervisor, a peer, an internal or an external customer.Participants will enhance their public speaking skills in both formaland informal situations as they boost self-confidence. Throughhands-on exercises participants will learn proven techniques thatcan be put into practice immediately.

Topics • How to communicate - do it right the first time• Recognizing and overcoming barriers in yourself and others• Feedback as an essential communication tool• How to listen for better communication• Overcoming nervousness when speaking• How to use eye contact effectively• Understand how to use non-verbal communication and

tone of voice effectively in getting a message across



DatesMarch 9 . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendAdministrative Assistants, Office Managers, anyone enrolledin the Administrative Assistant Certificate Program.

ADMINISTRATIVE

ASSISTANT


COMMUNICATION & INTERPERSONAL SKILLS

Successful Communication

Description Leverage your power as a successful communicator. Learn thestrategies to prevent misunderstandings, listen effectively, dealwith conflict, communicate with diverse groups and maximizethe communication potential of technology.

Topics • Six Steps for Effective Communication• Overcoming Communication Barriers • Using Technology to Communicate Effectively• Communicating with Diverse Groups • Using Feedback as a Communication Tool• Techniques for Becoming a Better Listener• Communicating Effectively in a Conflict Situation

Benefits• Learn to be a better listener• Learn how to eliminate misunderstandings in your

communication• Learn how to better communicate your thoughts to

others to ensure you are understood



DatesFebruary 7 . . . . . . . . . . . . . . . . . Valley ForgeMarch 15 . . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 19 . . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendManagers and employees whose job responsibilities includeinteracting with others. Anyone enrolled in the SupervisoryCertificate Program.

Handling Difficult People

Description While difficult people may constitute a small portion of theworkforce, dealing with them can be time consuming andchallenging and sometimes counter-productive. This programwill provide participants with the skills needed to effectively workwith difficult individuals encountered from time to time in theworkplace. Time will be given in class to address participants’specific needs and to develop an action plan for implementationback in the workplace.

Topics • Understand, diagnose and deal with difficult behavior

in the workplace• Learn methods to work effectively with difficult people• Put to use a step process to overcome conflict with others• Understand the hostility curve to better handle angry

and upset individuals• Learn to manage your own emotions



DatesFebruary 21 . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 18 . . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendThose who must deal with difficult behavior in the workplacewhether it be a direct report, a co-worker or a customer overthe phone.

SUPERVISORY

CUSTOMER SERVICE

6 HRCI credits

6 HRCI credits


COMMUNICATION & INTERPERSONAL SKILLS

Business Writing for Results

Description This program is designed for anyone who needs to improve theirgrammar and letter writing skills. Participants will review grammarand punctuation basics and will learn how to better construct andpunctuate different sentence types for work purposes. Participantswill learn to write documents that are well organized, sequentialand action oriented. In addition, MEA will provide the tools neededto write letters with competence, clarity and confidence. Thisprogram is for all levels and may be used to satisfy the corerequirement of the Administrative Assistance Certificate Program.

Topics • Documenting purpose and organization• How to be reader-focused rather than writer-focused• Creating a positive tone• How to use modern business language• Creating clear, powerful, active sentences• Becoming your own editor



DatesFebruary 23 . . . . . . . . . . . . . . Valley Forge

Who Should AttendThose who would like to improve their grammar andletter writing skills.

Public Speaking: Powerful Presentation Skills

Description Giving informative, energetic, inspiring presentations is a learnedskill. Great presenters and speakers start at the beginning andlearn the basics of organization, preparation, delivery and, mostof all, handling anxiety.

Learning to be a better speaker is similar to learning any activity.In the beginning, it can be frustrating and takes practice to do well.

This program presents the basics of making an excellentpresentation and provides the practical experience to prepareparticipants to be professional, competent presenters. Thisprogram is for all levels.

Topics • Reducing anxiety• Presentation preparation• Presenting with visuals• Room arrangements• Handling questions and answers• Understanding the audience and involving participants

LengthTwo Days (9am-4pm) Each Day


DatesMarch 16 & 23 . . . . . . . . . . . . . . . .Valley Forge

Who Should AttendThose whose job responsibilities include speaking beforeothers.

ADMINISTRATIVE

ASSISTANT


COMPUTER SKILLS

Microsoft® Access: Level 1Topics • Working with a Relational Database• Planning a Database• Building the Basic Structure• Working with Tables• Creating and Working with Select Queries• Creating and Using Forms• Creating and Using ReportsDateJanuary 24 . . . . . . . . . . . . . . . . . . . . Valley Forge

Microsoft® Access: Level 2Topics • Managing a Database and Data• Controlling Data Entry• Finding and Joining Data• Creating Flexible Queries• Improving Your Forms• Customizing Your Reports• Making Your Data Available on the WebDateJanuary 31 . . . . . . . . . . . . . . . . . . . .Valley Forge

Microsoft® Access: Level 3Topics • Structuring Existing Data• Summarizing Data• Simplifying Tasks with Macros• Adding Interaction and Automation with Macros• Making Forms More Usable• Making Reports More Powerful• Expanding the Reach of Your DataDateFebruary 7 . . . . . . . . . . . . . . . . . . . . .Valley Forge

Microsoft® Access: Lab DayProvides individual practice with trainer support inpreparation for MOUS Access Certification Exam.

DateScheduled per request . . . . . . . . . . . . Valley Forge

See page 14 for MOUS pricing.

Microsoft® Excel: Level 1Topics • Getting Started• Editing Your Worksheet• Performing Calculations• Formatting• Working with Multiple Worksheets• Creating and Modifying Charts• Setting Page Display and Printing OptionsDateApril 11 . . . . . . . . . . . . . . . . . . . . . .Valley Forge

Microsoft® Excel: Level 2 Topics • Working with Templates• Sorting and Filtering Data• Importing and Exporting Data• Working with Advanced Formulas• Analyzing Data• Customizing Your Reports• CollaboratingDateApril 18 . . . . . . . . . . . . . . . . . . . . . .Valley Forge

Microsoft® Excel: Level 3

Topics • Customizing Your Workbook• Working with Multiple Data Sources• Collaborating with Others using Workbooks• Enhancing Your Worksheet using Charts• Using Graphic Objects to Enhance Your WorksheetDateApril 25 . . . . . . . . . . . . . . . . . . . . . .Valley Forge

Microsoft® Excel: Lab DayProvides individual practice with trainer support inpreparation for MOUS Excel Certification exam.

DateScheduled per request . . . . . . . . . . . . Valley Forge

See page 14 for MOUS pricing.

Microsoft Office User Specialist (MOUS) Certification Preparation Programs


COMPUTER SKILLS

Microsoft® Office User Specialist (MOUS)Certification Preparation Program

Certify your productivity on Microsoft® Office applicationsand become a Microsoft® Office User Specialist (MOUS)at MEA. This is the only Microsoft approved certificationprogram designed to measure and validate a user’s skill.MEA offers two levels of support to help you prepare forthe MOUS certification exam. Training is available in Core(C) and Expert (E) levels, in three MOUS applications:Access, PowerPoint and Project.

There are 4 Steps to MOUS certification:1. Identify your certification goals (Example: Excel

Expert or Access Core)2. Assess your existing knowledge of the desktop

application to determine which seminars to take3. Prepare for the exam with computer training

seminars and practice lab days4. Pass the exam... Become MOUS CertifiedYo u c a n r e g i s t e r f o r a n y c o m p u t e r s e m i n a r w i t h o u tparticipating in MOUS Certification Preparation.

MOUS computer courses all have the samegeneral information, as follows:


Seminar Fee$205.00 Members; $280.00 Non-MembersPrice includes all training materials & catered lunch.

Lab Fee$155.00 Members; $225.00 Non-Members

Certification Exam Fee$145.00 Members; $205.00 Non-Members

(All exams are an hour and a half in length and will bescheduled individually with each candidate.)

MS® PowerPoint: Tips, Tricks and Shortcuts

Description

Become a more efficient PowerPoint user in one half day withshortcuts and tips for some of the most common and usefulPowerPoint features.

Topics • Utilize Design Templates to provide visual impact• Learn how to take information from Word or Excel and

put it in Powerpoint• Use Animation to help focus on important points and add

flare• Send a presentation to Word• Learn to use the Pack and Go Wizard to bundle all the

files you need to run a presentation on another computer• Utilize HTML format to share presentations

LengthHalf Day (1pm-4pm)

Fee$135.00 Members$190.00 Non-MembersPrice includes all training materials & a beverage.

DatesFebruary 21 . . . . . . . . . . . . . . . . Valley Forge

NEW!NEW!

Who Should AttendThose individuals who want to enhance their knowledge ofthe most current methods of maintaining PC health.


CUSTOMER SERVICE

Customers First:The Key to Business Success

Description External customer service is a key competitive advantage in today’smarketplace. Customer satisfaction is directly related to the loyaltyand trust that exists in the relationship between the customer andthose who have contact with them. Regardless of whether you areon the phone, behind the counter, in the board room or selling aproduct, knowing what to do, when to do it and how to do it withexpertise gives you the edge in creating customer loyalty.

Topics • Helping employees understand the customer service mission• Knowing your customer; determining their needs• The closed-loop customer service approach; speedy

follow-up• Enhancing your firm’s prestige• Above and beyond customer service; building loyalty• Business trends towards quality and customer service;

actual case studies• Measuring customer service satisfaction

LengthHalf Day (9am-1pm)

Fee$140.00 Members$210.00 Non-MembersPrice includes all training materials & morning beverage.

DatesFebruary 13 . . . . . . . . . . . . . . . . Mt.Laurel - AtriumMarch 27 . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendCustomer Service Representatives and those with direct orindirect customer contact.

Professional Telephone Skills

Description This workshop will stress the telephone communication skillsnecessary to effectively work with today’s service-consciouscustomers.

Participants will learn basic telephone handling skills to workwith different types of customers. Exercises address skills forthose who generally handle longer calls of a customer serviceor supervisory nature.

Topics • Understand the role, responsibilities and value

to your organization of telephone communication• Learn more effective telephone skills, including voice

effectiveness, active listening, gathering information• Earn techniques for answering and transferring calls, as

well as putting calls on hold• Recognize and understand different types of customers• Learn how to handle a dissatisfied customer and value

the complaint caller• Learn techniques for handling stress in customer service

positions



DatesJanuary 30 . . . . . . . . . . . . . . . . . Mt.Laurel - AtriumMarch 8 . . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendCustomer Service Representatives, Receptionists,Administrative Assistants and those who have telephonecommunication with clients and customers.

CUSTOMER SERVICE

CUSTOMER SERVICE


HEALTH, SAFETY & ENVIRONMENTAL

Adult, Child and Infant CPR with AED

Description This class teaches basic adult one-person Cardio PulmonaryResuscitation (CPR), Foreign Body Airway Obstruction Relief(FBAO), and Automated External Defibrillation (AED) skills. User-friendly information is provided through video presentations,instructor-led discussions and practice scenarios. This trainingis an American Heart Association course and the certificationis valid for two years.

Topics • Links in the “Chain of Survival”• Signs of the most life-threatening emergencies• Steps for providing CPR and airway obstruction relief• CPR variations between adults, children & infants• Demonstrate CPR skills on a mannequin; use of

barrier device• AED application and usage• Demonstrate CPR and AED skills on a mannequin; use of

barrier devices

LengthHalf Day (1pm-3pm)

Fee $80.00 Members$105.00 Non-MembersPrice includes all training materials & morning beverage.

DatesFebruary 1 . . . . . . . . . . . . . . . . . Valley ForgeMarch 13 . . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 19 . . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendNon-professional first responders or rescuers who needcourse certification credentials documenting completion ofCPR training. Individuals with valid Red Cross or AmericanHeart Association certificates who require re-certification.

First Aid & Bloodborne Pathogen Training forEmergency Responders

Description OSHA requires First Aid training wherever emergency care is notwithin a few minutes of the workplace. Participants will learn toprovide immediate care to ill or injured persons awaitingprofessional care. OSHA requires all Emergency workplaceresponders and employees at risk of exposure to blood whileperforming their job duties to have annual training on BloodbornePathogens Standards. This course satisfies all OSHA guidelinesfor compliance. Videos, AMA guidebooks, discussion and practicebuild skills in first aid and personal protection. First Aidcertification is valid for two years. Bloodborne Pathogen Standardtraining must be renewed annually.

Topics • Basic Principles of First Aid• Implied Consent and Good Samaritan Laws• Safety assessments prior to rendering First Aid• Correct body mechanics to move victims• Providing emergency care for: bleeding, wounds,

embedded objects, poisoning, burns and shocks • Infection control techniques• OSHA Bloodborne Standards


Fee$90.00 Members$120.00 Non-MembersPrice includes all training materials & beverage.

DatesFebruary 1 . . . . . . . . . . . . . . . Valley ForgeMarch 13 . . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 19 . . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendNon-professional first responders and rescuers required toobtain course credentials documenting completion of FirstAid and Bloodborne Pathogen Standard training.



DOT HazMat Management

Description This course will increase safety awareness for handling and preparingshipment of hazardous materials (HazMat) and for reducing HazMatincidents. Handlers include: persons receiving materials into thefacility, moving it internally to points of use, or from collection toshipping areas. Topics covered address requirements in HazardousMaterials Regulations (HMR) in 49 CFR parts 171 through 180. Uponpassing a test with a score of at least 80%, participants will receivea certificate valid for three years.

Topics • Overview of managing hazardous materials• HazMat classification scheme• Package selection and preparation• Marking and labeling• Loading and unloading• Preparing and processing shipping papers• Safety and emergency response techniques• Placarding transport vehicles


Fee$360.00 Members$495.00 Non-MembersPrice includes an extensive training manual & cateredlunch.

DatesMarch 1 . . . . . . . . . . . . . . . . . . . . Valley ForgeApril 25 . . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

Who Should AttendHazMat employees and managers with responsibility forHazMat transportation safety, Shipping & Receiving,Maintenance, Transpor tat ion , P lant Operat ions ,Environmental or Safety.

Forklift Operator Certification

Description OSHA standards require training and evaluation of employeeforklift operators. This program will provide required classroomtraining for operators of powered industrial trucks to comply withOSHA. Employers must also provide their employees with hands-on training & evaluation with their equipment at their work site.

The formal training utilizes videos, written tests, and other visualaids to help decrease the employer’s potential liability from anoperator’s mistake which could damage material and propertyor cause serious injury or death. Upon successful completion ofthis program, each student will receive an operator’s manual,certificate of completion of the classroom training, and anoperator’s identification card to be signed by their employer uponcomplet ion of the hands-on t ra in ing and evaluat ion of competency.

Topics • General safety and truck inspection• Operation of the truck including the recommended

3-point dismount to prevent leg injury• Updated safety rules that will provide new operators with

the latest training to help achieve OSHA compliance



DatesFebruary 6 . . . . . . . . . . . . . . . . . Valley ForgeApril 12 . . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

Who Should AttendOperators of powered industrial trucks.



Forklift Operator Certification (En Español)

Description OSHA standards require training and evaluation of employeeforklift operators. This program will provide required classroomtraining for operators of powered industrial trucks to comply withOSHA. Employers must also provide their employees with hands-on training & evaluation with their equipment at their work site.

The formal training utilizes videos, written tests, and other visualaids to help decrease the employer’s potential liability from anoperator’s mistake which could damage material and property orcause serious injury or death. Upon successful completion of thisprogram, each student will receive an operator’s manual, certificateof completion of the classroom training, and an operator’sidentification card to be signed by their employer upon completionof the hands-on training and evaluation of competency.

Topics • General safety and truck inspection• Operation of the truck including the recommended

3-point dismount to prevent leg injury• Updated safety rules that will provide new operators

with the latest training to help achieve OSHA compliance



DatesMarch 20 . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendSpanish speaking operators of powered industrial trucks.

Forklift Train-the-Trainer

Description This comprehensive course will train each participant to becomea “Forklift Operator Trainer”. The OSHA act 29 CFR § 910.17(L) (b)iii states “that the person selected should have theknowledge, training and experience to train powered industrialtruck operators and evaluate their competence.”

Topics • Understand the steps of effective training using

practical applications and media presentations• Learn how to organize the Training session• Review and discuss the new OSHA requirements and

regulations per CFR § 1910.178 and SOPs• Discuss different presentation styles of the driver

training program• Learn how to set up the Trainers’ obstacle course• Understand how the obstacle course and the classroom

presentation should be performed by the students

LengthTwo Days (8am-4:30pm) each day

Fee$970.00 Members ($870/addt’l person)$1,260.00 Non-Members ($1,160/addt’l person)Price includes all training materials, catered lunch,certificate of completion, trainer’s manual, ten completedriver training kits and up to $225 in videotape programsor other training materials. The complete driver training kitincludes a folder, operator manual, test review, safetyrules, daily inspection checklist, identification card and acertificate.

DatesMarch 6 & 7 . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendEmployees selected to be an internal forklift trainer in theirorganization.

NEW!!



Safety Committee:Implementation & Continuation

Description This course is intended for persons who need to know how toorganize and operate a formalized safety committee or improveand sustain an existing committee. Pennsylvania’s CertifiedSafety Committee Program, providing 5% discounts off WorkersComp insurance for five years, will also be reviewed.

Topics • Selecting and operating a safety committee• Functions and responsibilities of a safety committee• Conducting effective safety meetings• Safety Committee’s corporate role• Tips on how to keep your safety committee from “dying”



DatesFebruary 8 . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumMarch 27 . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendSafety Managers, Human Resources Managers, SafetyCommittee Members, plus any manager with safety-relatedresponsibilities.

Effective Safety Programs

Description This program is designed for managers and supervisors toincrease their knowledge of their responsibilities for overseeingand implementing the company health and safety program. Thecourse will provide background on the benefits and financialimpacts of an effective safety program and the leadership’sresponsibilities for driving the program. The goal of the programis to facilitate a leadership level commitment to a safe work environment.

Topics • Financial Drivers and Business Impacts

• Cost of Injuries• Components of a safety program

• Management/Employee Commitment• Hazard Prevention and Control• Training for Employees, Supervisors

and Managers• Incentives and Metrics



DatesJanuary 17 . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumMarch 22 . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendManagers, Supervisors, or Leads with any safety-relatedresponsibilities. Safety Managers, HR Managers plus anyonepreparing for positioning in or preparing for leadershipresponsibilities within the Safety and Health area or experiencedleaders who want to refresh and/or update their skills.

SAFETY & HEALTH

SAFETY & HEALTH

3 HRCI credits





DatesJanuary 31 . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 4 . . . . . . . . . . . . . . . . . . . . . Valley Forge



DatesFebruary 15 . . . . . . . . . . . . . . . . Valley ForgeApril 17 . . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

OSHA Basics

Description Lines Supervisors and Managers are often the most criticallinks in implementing and maintaining safety complianceprograms. Often these supervisors and managers are notaware of required programs, or typical violations present intheir working environment. This program provides an overviewof regulatory responsibilities along with guidance on how tohandle difficult employees. A compliance audit checklist will be provided. Discussion on current workplace issues will be encouraged.

Topics • Background on OSHA • Major OSHA Standards• Common Violations• Surviving an OSHA Inspection

SAFETY & HEALTH

Inspections for Incident Prevention

Description Proactive inspection programs are a criticalelement in safety management systems. Supervisors andmanagers must be involved in conducting and documentinginspection. This session will review the various types, frequencyand responsibilities for inspections. It will also provide theparticipant with basic tools for conducting inspections.

Topics • Facility Inspections• Equipment Inspection Requirements• Job Safety Analysis

Who Should AttendManagers, Supervisors, or Leads with any safety-relatedresponsibilities. Safety Managers, HR Managers plus anyonepreparing for positioning in or preparing for leadershipresponsibilities within the Safety and Health area orexperienced leaders who want to refresh and/or update theirskills.

SAFETY & HEALTH

Who Should AttendManagers, Supervisors, or Leads with any safety-relatedresponsibilities. Safety Managers, HR Managers plus anyonepreparing for positioning in or preparing for leadershipresponsibilities within the Safety and Health area or experiencedleaders who want to refresh and/or update their skills.

Some of the courses we’vetaught for companies:

ON-SITE CUSON-SITE CUSTTOMIZED OMIZED TRAININTRAININGG

MEA's training staff will providetra in ing and developmentservices at your location. Thecourses listed here, along with anyof the programs of fered in thiscatalog, can be modified to suit yourspecific workforce development needs.

Why train with MEA?• Quick reply/excellent customer service

• Results-oriented content

• Cost-effectiveness/positive ROI

• Taught by professionals with field experience

• Schedule/location flexibility

20a

Administrative SupportBusiness EtiquetteProfessional Administrator

Communication and Interpersonal SkillsHandling Anger & Conflict in the WorkplacePublic Speaking: Powerful Presentation Skills

Computer SkillsMicrosoft Windows Operating SystemMicrosoft FrontpageSymantec Act!

Customer ServiceCatch the FISH! SpiritGive ,Em the Pickle

Diversity and Awareness

Avoiding All Forms of Discrimination and Harassment in the Workplace

Gender Sensitivity in the WorkplaceCultural Diversity

Quality SolutionsContinuous Quality ImprovementProcedural Writing and Document Control

Health, Safety & EnvironmentalOSHA Lockout/Tagout OSHA Personal Protection EquipmentOSHA HAZWOPER Spill Response TeamOSHA Hazard CommunicationCPR/First Aid/AED

Leadership: Supervision and ManagementLegal and Effective Interviewing SkillsEffective Performance ManagementDevelopmental Coaching

Organizational and Executive DevelopmentStrategic Planning FacilitationSuccession PlanningManaging ChangeProject Management

Training Management & DevelopmentOn-the-Job Training (OJT)Instructional Design for Measurable ResultsTrain-the-Trainer

These are just a small sample of the courses we've customized for clients. If you don't see the course you need, let us know…

or let us meet with you to complete a needs assessment to help figure out what you need!

Call (800)662-6238 or email MEA's Training & Organizational Development Solutions Department: [email protected]

20b

Understanding Your Impact as a Leader Using DISC TheorySupervisors and Managers often pride themselves in knowing the job (task) well and may forget that their job is actuallya “people” job as opposed to a “task” job. Managing people means you need to understand your impact as you interactwith your staff. What messages are you conveying? Are you credible? Are you respected? Are you a role model? Are youinteracting with your staff the best way to motivate and produce results? This course will teach you to see the messageyou are conveying and how to develop and maintain credibility and respect. You will also learn what your behavioral stylemay be at work, and you will identify four distinct behavioral styles and learn how to be effective with each style. Strategyand influence will produce more results than power and control, and this course will provide you with the tools.

Who Should Attend – Managers, Supervisors, Team Leaders. Supervisory Certificate Program graduates.

Length – Half Day (9am-12pm)

Fee Members: $155 Non-Members: $225 Dates January 26 - Valley ForgePrice includes DISC Assessment, all training materials and morning beverage. March 20 – Valley Forge

NEW!

Topics• Reality vs. Perception —

How are you perceived?• Understanding Your Staff’s

Frame of Reference — Whereare they coming from?

• Introduction to DISC Theory —Dominance, Influence,Steadiness, and Compliance

• Identifying Your Behavioral Style

• How to Adapt your Style to yourStaff’s Different Styles toMaximize Results in theWorkplace

Accountability: Getting Your Employees toDo What They are Supposed to Do

As managers, we know that one of our primary tasks is todelegate, however, why is it that we find our employees arenot doing what we think they should be doing and, evenmore so, why do they point the finger elsewhere when theresults are in? If we delegate in the most effective manner,we start the cycle of accountability. In this course, you willlearn how to set clear agreements to begin the cycle ofaccountability. Also, you will learn ways to empoweremployees to remain on track and to hold themselvesaccountable for results when all is said and done.

Topics• Setting a clear agreement through effective delegation• Positioning your employees to remain empowered

when obstacles occur• Identifying barriers to accountability and how to

overcome them• Adopting the Language of Accountability when results

are in

Who Should Attend – Managers, Supervisors, TeamLeaders. Supervisory Certificate Program graduates.


Fee DatesMembers: $140 January 17 – Valley ForgeNon-Members: $210 March 6 – Valley ForgePrice includes all training materials and morning beverage.

Critical Conversations: Havingthe “Hard to Have” Discussions

Communication is the most powerful tool we havein the workplace. Whether you are preparing for a“hard to have” conversation or discover yourself inthe middle of one, you can influence the outcome.Stop walking away from conversations wonderinghow “it got away” from you. Take charge andresponsibility today for the effectiveness of yourconversations.

Topics• When is a conversation critical?• Identify the key skills to master “hard to have”

discussions• Position yourself — what are you looking to

accomplish?• How to speak to influence rather than control

Who Should Attend – Managers, Supervisors andemployees looking to build skills to manage theircommunication with tact and professionalism.Supervisory certificate program graduates.


Fee DatesMembers: $155 February 20 – Valley ForgeNon-Members: $225 March 30 – Valley ForgePrice includes assessment tool, all training materialsand morning beverage.

NEW!

20c

NEW! Sales Briefing: Break withTradition & Generate More SalesAttend this workshop to get a taste of what is on thehorizon at MEA and to get a preview of the quality oftraining you will receive! You should attend if you AREconcerned about:

• Not closing enough business• Shortening your selling cycle• Selling on lower margins • Prospecting techniques yielding too few

appointments • Not getting as many referrals as you know you should

This interactive workshop is designed for businessowners, Sales Managers, and Sales Professionalswho want to maintain and accelerate their growth.You will experience an overview of a consultativeapproach to client development that helps you qualifyprospects to do business with you.

You will learn about the Sales Certificate Programdesigned by the Training Resource Group and theteam at MEA.

Length – 8am to 10am

Fee DateMembers: $45 January 25Non-Members: $60

Location: The Union League 140 South Broad Street Philadelphia, PA 19102

NEW! Managing Change SuccessfullyAre you a manager preparing to make a change with your workforce? Have you initiated a change lately and are findingthat some of your team members are not happy, are not working together, that you are not meeting your goals? Why dosome people embrace change and others seek to avoid it? Just as the nature of change varies, so does the humanresponse. Ironically, the process of change does not need managing as much as the people involved with it.

This program will help you understand the source of conflicts associated with change and how to respond toindividuals' reactions in a way that enhances collaboration, builds team synergy and increases productivity.

Who Should Attend – Supervisors, and managers responsible for leading group change; Leaders presently involvedor soon to be involved in a change event.

Length – 9am to 12pm

Fee DatesMembers: $155 Non-Members: $225 March 1 – Valley ForgePrice includes assessment tool, all training materials and morning beverage. April 25 – Valley Forge

Topics• Assess how you and others respond to change and

its consequences• Recognize and appreciate the contributions that different

change responses offer to your team and organization

• Gain management tools for effectively guiding yourteam and individuals through the transitionsassociated with change and effectivelyimplementing your goals

Professional ImpactCredibility is the key! At work, we strive to have andmaintain credibility among our coworkers, managers,and customers. We want to be respected and viewedas the “right person to go to” or “the person who knowsthe job”. Professionalism is the mirror to credibility and,unfortunately, what others “perceive” to be professionalvaries on their “own frame of reference”. We canmanage those actions which can take away from ourcredibility. If we focus on these actions, we lessen thechance of others' perceptions becoming altered, leavingthem with the impression that we strive to make. This4-hour class focuses on how you can acheive theprofessionalism necessary to reach and maintaincredibility in the workplace. By achieving these goals,you are most likely to be viewed as “professional” by allpeople you interact with at work.

Topics• Definition of Respect and Credibility• Reality vs. Perception• Understanding Others' Frames of Reference• Achieving Professionalism by:

� Maintaining Objectivity� Maintaining Consistency� Acting Assertive for Business Results� Maintaining a Unified Front for

the Company or Your Team

Length – 9am to 1pm

Fee DatesMembers: $140 February 14 – Valley ForgeNon-Members: $210 April 20 – Valley Forge

NEW!

20d

Human Resources ServicesWhether your HR needs are relatively small orinvolve major on-going assistance, our staffprovides expertise combined with years of practical HR experience.

• Employers’ Hotline• Recruitment and Staffing• Interim HR Services• HR Audits• Affirmative Action Plan Development/Review• HR Policy and Employee Handbook

Development• Employee Opinion Surveys• HR Consulting• Employee Relations Guidance• Compensation Services• PHR/SPHR Certification Study Course• Harassment Training• HR Certificate Courses• Reference & Background Checks

[email protected]

Employee Benefits ServicesRegardless of the size of your organization, youwill find products and services that suit yourneeds. Our experienced staff can help you with:

• Group Insurance Services: HMO, POS, PPO,HSA, HRA and more; Prescription Drug,Dental, Group Life & Accidental Death &Dismemberment, Short and Long TermDisability

• Management of your benefit program• Legislative compliance assistance: COBRA,

TEFRA/DEFRA, ERISA, Medicare, etc.• Commercial Insurance Services: from

Workers' Compensation to RiskManagement Consulting

• Other Services: 401 (k) and Profit SharingPlans, Benefits audits, Section 125“Cafeteria Plans…and many others!

Publications &Research

MEA offers a wide range ofpublications focusing onlegal and managementissues. When specializedinformation is required,our team can assist withcustomized surveys andstatistical analysis.

• Compensation & Benefits Surveys: Regionalsurveys by position; General regionalsurveys, and National Surveys

• Employers' Guides to Federal & State Laws(PA, NJ, DE)

• Customized Surveys • Statistical analysis• Management Publications: HR compliance

guides, FMLA, HIPAA, ADA.

[email protected]

[email protected]

MEA

SERVICES

MEA

SERVICES

Whether you are a member or considering membership, MEA delivers employer-focused solutions!

(800) 662-6238, [email protected] or www.MEAinfo.org

[email protected]

Training and OrganizationalDevelopment Solutions

Whether you need to send an employee to aspecific workshop, a customized training solu-tion to a skills gap, or a project-based consul-tant, we provide services that are cost-effectiveand results-driven.

• Public Seminars• Customized On-site Training• Certificate Programs• Consulting Services• Executive and Professional Roundtables• Hot Topics, Conferences and Speaker Events• Meeting Facilities• Coaching (one-on-one & group)





DatesJanuary 25 . . . . . . . . . . . . . . . . . Valley ForgeMarch 14 . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

Root Cause Accident Investigation

Description We will provide the participant with the tools and techniquesnecessary to identify the root causes of incidents. We use a step-by-step approach for successfully solving problems, making gooddecisions, and analyzing potential risks and opportunities. Ourtraining techniques are designed to help par ticipantssystematically organize and prioritize information, set objectives,evaluate alternatives, and analyze impact. This program willaddress the various elements of accidents.

Topics • Human factors (i.e., man) • Environmental factors (i.e., machinery and facilities)• Material-related issues• Method and procedure failures• Management systems breakdowns Who Should Attend

Managers, Supervisors, or Leads with any safety-relatedresponsibilities. Safety Managers, HR Managers plusanyone preparing for positioning in or preparing forleadership responsibilities within the Safety and Health areaor experienced leaders who want to refresh and/or updatetheir skills.

SAFETY & HEALTH

OSHA Sampling Standards

Description The Occupational Safety and Health Act mandates that all employersprovide a safe and healthy work environment to their employees. TheOccupational Safety and Health Administration (OSHA) hasestablished safety and health standards to protect employees. Anoverview of the general OSHA health and safety standards is coveredin the MEA OSHA Basics seminar. However, in addition to the basicstandards, such as personal protective equipment and hazardcommunication, OSHA has regulated specific standards that haveadditional requirements for employers and may require outsideassistance. The OSHA Sampling Standards seminar will provide anoverview of these OSHA specific standards and will clarify how theydiffer from general OSHA standards. Attendees will learn how toevaluate exposures, determine compliance, and control hazards.

Topics • Elements of OSHA Sampling Standards• Chemical specific standards • Noise monitoring• Sampling requirements• Understanding exposure limits• Hazard control


Fee$175.00 Members$230.00 Non-Members


NEW!!

Who Should AttendManagers, Supervisors, Leads or HR managers with any healthand safety-related responsibilities who want to understandwhen OSHA sampling is required, how sampling is done, andwhat sampling results mean. Employees who want more in-depth knowledge of industrial hygiene monitoring.






Ergonomics

Description This course is designed to provide participants with anoverview of the benefits and elements of an effectiveergonomics program. This includes a review of ergonomicrisk factors, associated injury patterns and methods forcontrolling ergonomics-related injuries. It will include adetailed review of ergonomic program elements andmanagement systems.

Topics • Risk factors and the related injury patterns• Developing an ergonomics team• Conducting ergonomic assessments• Tools and methods for documenting

ergonomic assessment• Methods for controlling ergonomic risk factors• Elements of an effective training program• Methods for auditing and improving your

ergonomics program

Who Should AttendManagers, Supervisors, or Leads with any safety-relatedresponsibilities. Safety Managers, HR Managers plus anyonepreparing for positioning in or preparing for leadershipresponsibilities within the Safety and Health area orexperienced leaders who want to refresh and/or update their skills.



DatesJanuary 11 . . . . . . . . . . . . . . . . . Valley ForgeMarch 7 . . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

Workers’ Compensation - Nuts & Bolts

Description This session is designed to provide the participant with ageneral overview of workers’ compensation laws andpractices. It will help the participant to understand therequirements of the state workers’ compensation law aswell as tactics regarding the most efficient and effectiveway to handle problem claims.

Topics • Discuss economic impact of work-related injuries• Cutting costs through the use of return to work policies• Reducing claims exposure with post accident drug

testing• How to maximize your insurance carrier as a claims

reduction tool• Cut costs by educating your workforce

Who Should AttendManagers, Supervisors, or Leads with any safety-relatedresponsibilities. Safety Managers, HR Managers plus anyonepreparing for positioning in or preparing for leadership

responsibilities within the Safety and Health area or experiencedleaders who want to refresh and/or update their skills.

3 HRCI credits

SAFETY & HEALTH


HUMAN RESOURCES

Length One Day (9am-4pm)


DatesFebruary 8 . . . . . . . . . . . . . . . . . Valley ForgeMarch 21 . . . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 17 . . . . . . . . . . . . . . . . . . . . Valley Forge

Essentials of Human ResourcesRoles and Responsibilities

Pre-requisite for the Human Resources Certificate Program.

Description Examine the key functions and activities of HR includingthe recruitment, selection and placement function alongwith interviewing techniques to help you control theinterview. Learn technical aspects of HR, both operationaland administrative, how to develop and implementorientation programs, and examine how to work with Non-HR professionals to meet the organization’s strategic goals.

Topics• Major responsibilities of the HR Department• Management of policies and procedures• Legalities of interviewing• Employment responsibilities • Development and Delivery of an Employee

Orientation Program• Employee Retention

P



DatesFebruary 14 . . . . . . . . . . . . . . . . Valley ForgeMarch 28 . . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 26 . . . . . . . . . . . . . . . . . . . . Valley Forge

Effective Employee Relations,Recognition and Evaluations

Description This program focuses on the basics of employee relationsand performance management. How and when to reward,appropriate and legal discipl ine, and the primarycomponents of evaluating subordinates will be examined.

Topics • Definition of at-will employment• Handling Corrective Action• Rewards, incentives and motivation• Performance Management/Employee Relations• Effective evaluation of an employee’s

contributions and obligations

HUMAN RESOURCES

HUMAN RESOURCES

Who Should AttendProfessionals who have recently assumed an HR position,HR Managers, HR Specialists who want to understand otherHR functions; and Supervisors and Managers who overseeHR activities.

6 HRCI credits

4 HRCI credits

Who Should AttendHR Professionals, Supervisors and Managers.


HUMAN RESOURCES

Planning, Developing and ManagingYour Organization’s Training(PDM)

Description From planning, designing and presenting, to evaluating theeffectiveness of the training, participants will gain an increasedunderstanding of the requirements necessary to create alearning culture in their organization.

Participants will learn a systematic step approach to plan anddevelop their organization’s training and will walk away with awell-defined strategy to plan, design and deliver their training.

Topics • Link training and learning with the organization’s

business goals• Prepare/administer a Training Needs Analysis• Learn methods to promote training and gain support

for your budget• Measure learning, performance and results



DatesJanuary 9 . . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumFebruary 20 . . . . . . . . . . . . . . . . Valley ForgeApril 5 . . . . . . . . . . . . . . . . . . . . . Valley Forge



DatesJanuary 16 . . . . . . . . . . . . . . . . . Valley ForgeFebruary 27 . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 11 . . . . . . . . . . . . . . . . . . . . Valley Forge

Basics of FederalEmployment Laws

Description Employers today are required to follow and administer manylaws. This program will identify the primary laws that have thegreatest impact on employers today and how to administer thelaw(s). HR Professionals, managers and front line supervisorswill learn what to be aware of, how to avoid or reduce employeecomplaints, and how to prepare to defend their employer againstgovernment charges as it relates to discrimination, wage & paypractices and Family & Medical Leaves. The topics covered willinclude: Title VII (EEO), Sexual Harassment, Fair Labor StandardsAct, Americans with Disabilities, Family and Medical Leave Act,HIPAA, COBRA, Drug Free Workplace, Immigration and WARNAct.

Topics • Understand federal employment laws• Anticipate potential legal problems• Avoid common employment mistakes• Learn how to use these laws to your advantage

HUMAN RESOURCES

Who Should AttendHR Professionals, Frontline Supervisors andMid-Management.

Who Should AttendThose responsible for planning, designing and presentingtraining.

HUMAN RESOURCES

TRAINING MANAGEMENT

4 HRCI credits

6 HRCI credits


HUMAN RESOURCES



DatesJanuary 19 . . . . . . . . . . . . . . . . . Valley ForgeMarch 20 . . . . . . . . . . . . . . . . . . Valley ForgeApril 4 . . . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

Basics of Compensation

Description This seminar is designed to present an overview of basiccompensation design and decision-making considerations.Attendees will receive an introduction to planning,administration, and design of compensation programs,including key legal and compliance fundamentals.

Topics • Development of a total compensation philosophy

and strategy• Various types of base pay programs• Essential categories and standards of FLSA• Overtime pay and wage deductions for hourly and

salaried employees

Pre-requisite for Compensation Plan Design.



DatesJanuary 30 . . . . . . . . . . . . . . . . . Valley ForgeMarch 29 . . . . . . . . . . . . . . . . . . Valley ForgeApril 18 . . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

Compensation Plan Design

Description This hands-on seminar presents general issues forconsideration when developing a fair and competitivecompensation plan. The session will cover the fundamentalsof job analysis and documentation with a focus on jobdescriptions, along with various methods of job evaluationincluding quantitative and market-based approaches.Attendees will learn how to resolve differences between ajob’s internal worth and market data while ultimatelyhelping to design a base pay program that supports anorganization’s compensation strategy.

Topics • Building a base pay structure• Terms and definitions • Job analysis • Sources of job information• Types of job documentation • Job description formats and preparation• Market-based Job Evaluation Methods• Non-quantitative Job Evaluation Methods• Quantitative Job Evaluation Methods

HUMAN RESOURCES

HUMAN RESOURCES

Who Should AttendHR Professionals, Mid-Management and FinancialManagers.

4 HRCI credits

4 HRCI credits

Who Should AttendHR Professionals, Mid-Management and FinancialManagers.

P


HUMAN RESOURCES

Basics of Employee Benefits

Description This is a basic introductory overview of Health and WelfareEmployee Benefits. Today, benefits comprise between 30-40% ofan employee’s total compensation. Employee benefitpractitioners responsible for design, pricing, buying, andadministration of benefits carry a broad range of responsibilitiesthat require them to interact with plan sponsors, trustees, finance,participants, beneficiaries, and the numerous federal and stateagencies that regulate these plans.

Topics • ERISA Compliance for Health and Welfare Plans• HIPAA’s Impact on Health Plans • The Health and Welfare Plan Alphabet• Cafeteria Plan Issues • COBRA• Paid Time Off Programs/Leave of Absence• Tuition, Adoption, Transportation, Work/Life Programs• Defined Benefit Plans• 401k Plans



DatesJanuary 23 . . . . . . . . . . . . . . . . . Valley ForgeFebruary 22 . . . . . . . . . . . . . . . . Mt. Laurel - AtriumMarch 22 . . . . . . . . . . . . . . . . . . Valley Forge

HUMAN RESOURCES

Who Should AttendHR Professionals, Benefit Administrators, AdministrativeManagers of Small Businesses and Small Business Owners.

LengthWednesday evenings from 5:00p.m. - 8:00p.m. for10 consecutive weeks beginning each February andSeptember.

FeeStudy Course - Call for current pricing

Self Study Course - Call for current pricing

Who Should Attend

HR professionals and managers who have 2-4 years ofexempt-level HR experience for the PHR and 6-8 years ofexempt-level experience for the SPHR.

4 HRCI credits

PHR/SPHR Certification Study Course

Description The 10-week study program will prepare you to take the PHR/SPHRexamination (Professional in Human Resources/Senior Professionalin Human Resources). These interactive sessions will provide youwith an overview of the HR body of knowledge that is covered in theexam by the Human Resource Certification Institute (HRCI). MEA also offers a Self Study Program for those who are notable to attend the program in person.

Topics:• Strategic Management• HR Development • Workforce Planning and Employment • Employee and Labor Relations • Occupational Health, Safety & Security • Compensation and Benefits

All registrations are considered confirmed at the time ofregistration. Fourteen (14) days notice is required forcancellation, refund or rescheduling. An administrative fee of$300 will be charged for cancelling or rescheduling less than 14days prior to the first session. Fees are non-refundable after thefirst session.

For more information on the PHR/SPHRCertification Study Course, contact HR Services

at (800) 662-6238or email [email protected].


LEADERSHIP, SUPERVISION & MANAGEMENT



DatesJanuary 18 . . . . . . . . . . . . . . . Mt. Laurel - AtriumFebruary 28 . . . . . . . . . . . . . . Valley ForgeApril 24 . . . . . . . . . . . . . . . . . . Valley Forge

Supervision Basics

DescriptionThis seminar will provide participants with the basicmechanics of effective supervision. New and on-the-jobsupervisors will have the opportunity to understand anduse management “tools” in order to manage withappropriate confidence and authority, while having apositive impact on their subordinates and companyproductivity.Recommended as first course in the SupervisoryCertificate Program.

Topics• Roles and responsibilities of Supervisors

- Making of a Supervisor- Qualities, Duties and Responsibilities of

Supervisors• Coordinating:

- Training - Planning, Organizing & Delegating- Disciplinary Action



DatesJanuary 24 . . . . . . . . . . . . . . . Mt. Laurel - AtriumFebruary 15 . . . . . . . . . . . . . . Valley ForgeMarch 29 . . . . . . . . . . . . . . . . Valley Forge

Managing People throughMotivation

Description Seasoned managers will improve their management andmotivational skills. New managers or supervisors willaccelerate their management know-how. The latest conceptspresented in this interactive course will provide participantswith the knowledge and skills to influence the behaviors ofothers with the result of improved productivity. Participantswill be better prepared to change their own behaviors to havemore of a positive impact on the bottom line.

Topics • What makes your employees tick?• Motivational theory as it applies to your employees.• A Three-step method to motivate your problem

people. • Developing your top performers through the use

of 11 distinct strategies.• Learn specific motivational techniques that can

be applied back on the job.

Who Should AttendSupervisors and Managers who have or will have directreports. Anyone enrolled in the Supervisory CertificateProgram.

SUPERVISORY

Who Should AttendSupervisors and Team Leaders responsible for gettingwork done through others. Anyone enrolled in theSupervisory Certificate Program.

SUPERVISORY

6 HRCI credits

Managing Teams(formerly Teambuilding Skills)

Description Teams are groups of people who must rely on collaboration,cooperation, and communication. Whether you are managingyour employees, or bringing together a project group, anunderstanding of key team dynamics is essential. Participantswill identify issues related directly to their experiences in a hands-on and highly participative setting.

Topics • Making teams work- essential ingredients for

effectiveness• Your role as a team leader• Who’s on your team & how to capitalize on their

strengths and identify areas for improvement• Importance of the 4 C’s for team development• How to overcome obstacles & foster team spirit

28d





DatesJanuary 10 . . . . . . . . . . . . . . . . . Valley ForgeFebruary 14 . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 5 . . . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendManagers, Supervisors and Team Leaders. Anyone enrolledin the Supervisory Certificate Program.

Coaching Skills forManagers and Supervisors

Description .The goal of coaching is to help an employee recognize the need toimprove performance and to develop an employee’s commitment toimprove his or her performance permanently. Supervisors and managerswill explore coaching techniques to reach these performance goals.Participants will learn effective skills for coaching and training employeesto improve morale, productivity, and quality.

Topics• Evaluate your coaching skills to leverage strengths and

become aware of areas needing improvement.• Understand the coaching process and the characteristics

of successful coaches.• Develop a strategy to support and help others change

ineffective behaviors.• Conduct one-on-one coaching sessions for improved

performance.



DatesJanuary 31 . . . . . . . . . . . . . . . . . Valley ForgeMarch 6 . . . . . . . . . . . . . . . . . . . . Valley ForgeApril 27 . . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

Who Should AttendManagers and Supervisors who are responsible for the jobperformance of others. Those enrolled in the SupervisoryCertificate Program.

SUPERVISORY

SUPERVISORY

6 HRCI credits

6 HRCI credits





DatesJanuary 23 . . . . . . . . . . . . . . . . . Valley ForgeMarch 2 . . . . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 12 . . . . . . . . . . . . . . . . . . . . Valley Forge

Leadership Skills for Today’sWorkforce

Description Leaders at all levels are an integral part in the managementcycle of getting work done through others. Participants inthis seminar will learn about changing work values and howthese impact your organization’s management system,current leadership styles and how to become an effectiveleader. Participants will be able to develop their own skillsto meet today’s leadership challenges.

Topics: • Explore six leadership styles that get

results and identify which four are essential for the best climate and business performance.

• Select the most effective leadership style to fit a particular business situation.

• Examine and prioritize the characteristics of successful leaders.

• Identify and apply the seven steps toward solving a DILEMMA

• Examine and apply methods to manage conflicts



DatesMarch 28 . . . . . . . . . . . . . . . Valley Forge

Running Effective Meetings

Description Facilitating and managing meetings is a key responsibility ofmany managers and supervisors. Yet, it’s not easy! How oftenshould meetings be held? How can a manager ensure thatpeople show up on time? How does a manager fostercommunication? How do things get done after the meeting?In this course, participants will learn how to set realisticagendas, work with others on meeting etiquette, and createplans to turn decisions into actions.

Topics • Develop a P.A.C.E.R. (Purpose, Agenda,

Expectations, Roles)• Rate the effectiveness of existing meetings• Prepare for a meeting through the use of a

well-constructed agenda• Learn techniques to create a safe atmosphere to

make participants comfortable• Practice facilitating meetings• Identify and reduce time wasters• Assist in establishing best practices for leading

effective meetings• Create a personal action plan for improving meetings

Who Should AttendAnyone in your organization who is responsible forchairing or facilitating a meeting.

Who Should AttendSupervisors and Team Leaders with current leadershipresponsibilities or those preparing to assume a leadershipposition in their organization. Those enrolled in theSupervisory Certificate Program.

SUPERVISORY

6 HRCI credits


PERSONAL/PROFESSIONAL DEVELOPMENT

Stress Management:How to Make It Work for You

Description Change, new responsibilities, cutbacks, lack of time, workingrelationships, all create stress. Everyone will experience positiveand negative stressors in their lives. This program is designedto help participants identify causes of their stress and usetechniques to understand stress and achieve balance in theirlives.

Topics • Recognize signs and causes of stress• Learn the connection between stress, motivation,

attitude and self-talk• Burnout – When does stress get out of control?• Develop a personal stress reduction plan



DatesJanuary 25 . . . . . . . . . . . . . . . . . Valley ForgeMarch 8 . . . . . . . . . . . . . . . . . . . . Mt. Laurel - Atrium

Who Should AttendManagers, Supervisors and employees wanting tools and aplan for handling stress.

Juggling Multiple Priorities

Description This interactive, motivational program is designed to provideparticipants with opportunities to understand and better handlethe responsibilities they face in today’s increasingly hecticworkplace. Employees juggle many responsibilities in the worksetting, and everyone faces a different set of challenges, yet allare working toward the same basic goal: getting the most out oftheir workday. Through exercises and activities, participants willlearn that balancing work responsibilities requires skill andcreativity. A willingness to try new approaches and life skills iskey to ultimate success, and most of the time the simple changescan make the greatest difference.

Topics • Taking charge by clearly identifying goals and priorities• Organizing and compartmentalizing work tasks• Using techniques to minimize interruptions and identify

time wasters• Using communication skills to better manage

interpersonal interactions and work responsibilities



DatesFebruary 6 . . . . . . . . . . . . . . . . . Mt. Laurel - AtriumApril 17 . . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendThose responsible for managing multiple tasks andchallenges in the workplace.


PERSONAL/PROFESSIONAL DEVELOPMENT


Fee$275.00 Members$355.00 Non-MembersPrice includes all materials, catered lunch and your new planner.

DatesMarch 14 . . . . . . . . . . . . . . . . . . . Valley Forge

Time Management with Day-Timer© Time Power

Description In this highly interactive seminar, you will learn by doing. You will leavethis seminar with valuable time management work completed andready to use. Included in this session is a Day-Timer© Training Systemthat has a two page per day calendar system in a professional binder.

Topics • Focus on your many roles and responsibilities, and

on the missions that matter most to you• Plan by setting and prioritizing goals for

individual and team accomplishments• Act to transform your mission-driven goals into logical

steps within a powerful system that helps you achieve results

• Team-up to clarify roles and responsibilities,accomplish missions and achieve goals bycollaborating and communicating with othersto harness the power of synergy

Who Should AttendThose interested in improving their time and workmanagement skills.


QUALITY SOLUTIONS

Process Mapping - Productivity Improvement

Description You recognize it is time for things to improve. Your customerswant your products or services in a shorter time than you haveever been able to do before. Where do you start? Are you sureyou know where the biggest improvement opportunity is? Wherecan I save time to meet the demands?

The ability to accurately map and evaluate those criticalprocesses within your organization is one of the first and mostimportant steps in improving productivity.

Topics • What is Process Mapping?• The tools of Process Mapping• How Process Mapping can be an analytical and

communicative tool• Mapping a current process• Peer evaluation of a current process• How to identify actual and ideal paths of a process



DatesMarch 15 . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendThose individuals or groups who want to improve productivitythrough process improvement and/or those who areresponsible for improving productivity.

P.D.C.A. (Plan Do Check Act)

Description PDCA is a philosophy that will, if followed, improve your business.PDCA will improve your functions and all functions within yourorganization and company. From Performance Managementthrough delivery of services or goods, PDCA is an improvementtool. (PDCA is a way of conducting business from personal toorganizational.) Learn how PDCA can improve every aspect ofyour organization: operations, finance, human resources,warehouse, engineering, etc.

Topics • The flow of PDCA• How does Structure, Behavior, and Results affect PDCA• How to develop a PDCA Plan• How to use the PDCA improvement process with a

pilot team



DatesApril 24 . . . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendThose individuals or groups that have a desire to improvetheir overall effectiveness and achieve desired results.


QUALITY SOLUTIONS

LengthTwo days (9am-4pm each day)


DatesMarch 28 & 29 . . . . . . . . . . . . . . Valley Forge

Internal Quality System Auditing Workshop

Description This interactive workshop explores the purpose andtechniques of internal auditing, and involves the conduct ofreal audits of the par ticipants’ own organizationalprocesses. Day 1 aids the participant in walking throughthe steps of an audit preparation of your own selectedprocedures. The participant returns the following week forDay 2 after completing an on-the-job audit that is critiquedin the classroom.

Topics • Pre-class assignment and quality system principles• Auditor’s code of ethics and purpose of

internal auditing• Plan, prepare, conduct and report an audit• Take-home exercises and assignments

including a real audit



DatesJanuary 24 . . . . . . . . . . . . . . . . . Valley Forge

5-S: Standardization for High Performance

Description Based on Japanese words that begin with “S”, the 5-SPhilosophy focuses on effective workplace organization andstandardized work procedures. 5-S simplifies your workenvironment and creates a system that is intolerant ofwaste, improving quality, efficiency, safety and workersatisfaction. This program is primarily designed to createan understanding of the principles of SEIRI (sort), SEITON(set in order), SEISO (shine), SEIKETSU (standardize) andSHITSUKE (sustain) and to examine how these practicescan benefit your organization in achieving a high-performance work environment.

Topics • Understanding 5-S• Deployment and Implementation• 5-S Checklist and Auditing• 5-S as an integral part of a continuous

improvement program

Who Should AttendTechnicians, supervisors, managers, engineers, andoperations personnel who are involved in achieving a qualitywork environment.

Who Should AttendThose who will conduct or oversee internal quality systemaudits. We recommend that participants have generalknowledge of the new standard or have completed an MEAcourse that reviews the new standard.


QUALITY SOLUTIONS

Basics of Lean: How to Make Your Competition Nervous

Description Our business culture demands more products, higher revenue,and faster response times. How can our organizations meetthese demands? “Lean” methods have revolutionized how wego about our business. “Lean” makes customer requirements,external and internal, the driving force behind every decision andactivity. Some of the world’s most successful businesses haveimplemented “Lean” to routinely outperform their competitor’squality, customer satisfaction, supplier relations, cost, lead-timeand delivery. This session will review the basics of lean and basicimplementation tools.

Topics • Lean methodology - Toyota Production System• Time-Based strategy and understanding lead-time• Global Production System Components: just-in-time,

mistake proofing, production smoothing• Root-cause analysis• Quality at the source• Workplace practices• Pull manufacturing systems• Lean manufacturing implementation strategies




Who Should AttendAll who are interested in improving their company’s quality,customer satisfaction, supplier relations, costs, lead-time,and delivery. Those who are interested in learning about“Lean” and those who are contemplating the implementationof “Lean” as a business improvement tool.

Continuous Improvement via StructuredMethods & Tools

Description This program will use problem solving and process improvementmethodologies to provide ways to achieve improvementobjectives as part of a team. Data collection, analysis anddecision-making tools will be used to identify and prioritizeproblems, analyze cause and effect and sort viable solutions.Reference materials will guide the user to answer key questions:What tool should I use? When do I use this tool? Videotapeswill show actual team results.

Topics • Principles of process management• Problem-solving tools and methods• Cross-functional teamwork • Process flowcharting



DatesJanuary 9 . . . . . . . . . . . . . . . . . . Valley Forge

Who Should AttendManagers and employees who are on a task team, problem-solving team, quality improvement or process improvementteam; individuals who desire to improve their own workprocesses, but are not on an assigned improvement team.

Train-the-Trainer

Description This session will prepare participants to develop anddeliver on-the-job training. Supervisors, group leaders andteam leaders will gain the know-how and skills to break downjob tasks and to train others to do those tasks step-by-step.Participants will complete a detailed task breakdown of keyjob responsibi l i t ies in service and manufacturingorganizations.

Topics • Complete detailed job task breakdown• Establish clear objectives for training• Principles and barriers in adult learning• Facilitation methods and skills• Preparation, Presentation, Practice and

Performance in the training process• Set and reach job performance standards


TRAINING MANAGEMENT AND DEVELOPMENT



DatesFebruary 1 . . . . . . . . . . . . . . . . . Valley ForgeMarch 22 . . . . . . . . . . . . . . . . . . Valley Forge


Fee $140.00 Members$210.00 Non-MembersPrice includes all training materials & morning beverage.


ROI Workshop - Building a BusinessPlan for Training

Description This highly interactive workshop will begin with an overviewof 5 methods to evaluate training including an in-depth lookat the process of measuring Return on Investment. HumanResource and Training Professionals will learn techniques topromote their departments as business units. Instead ofbeing seen as an administrative cost, participants will beprovided the tools to present training and HR initiatives asprofit generators. In this program there will be hands-onpractice in both developing and analyzing each participantstraining evaluation strategy for their organization.

Topics •Identify training objectives and link them to results. • Identify the tools to use in collecting data for

training evaluation.• Describe the ROI process.• Practice converting benefits to monetary value.• List possible intangible benefits. • Prepare a Report of Results for primary stake

holders to support training.

Who Should AttendHR and Training Professionals; Staff Trainers; Managersand Supervisors responsible for managing and/or delivering training.

Who Should AttendSupervisors, Team Leaders and Group Leaders who mustdo on-the-job training.

6 HRCI credits

4 HRCI credits

TRAINING MANAGEMENT

TRAINING MANAGEMENT


MEA Peer Group Roundtables

Member exclusive - Ask for your Guest Seat!

MEA Peer Group Roundtables are intended to give MEA members' staff opportunities for professional exchange with theirpeers. The Roundtables are an exclusive peer forum for discussing questions and issues related to a professional field andfor drawing on the combined business experience of peers. The meetings also contribute to the participants' professionaldevelopment through the peer interactions.

Roundtable Next Meeting Date(s)

Chief Executive Officer January 10; April 4

Executive Human Resources January 11

Senior Human Resources February 6

Assistant Human Resources March 7

Senior Human Resources - Southern NJ March 1

Health & Safety January 30; April 10

Employee Benefits January 18; April 26

Training and Development February 16

To register, visit the MEA website at www.MEAinfo.org, email [email protected], or call 800-662-6238.

Pennsylvania Facility945 South Trooper Road

Norristown, PA 19403(800) 662-6238

The MEA Conference Center is located off of Route 422 West.Proceed for 2.5 miles on 422 West and take Route 363 NorthAudubon-Trooper Exit. Bear right onto Trooper Road and turnleft at the second traffic light onto Van Buren Avenue. Makefirst right into the MEA parking lot.

VIA the PA Turnpike: Take Valley Forge Exit 326 (formerly exit 24)using the toll booths to the right to 422 West (Pottstown) andfollow bolded directions above.

VIA the Schuylkill Expressway West: Take Route 76 West to Exit328A. Take exit 422 West (Pottstown) and follow boldeddirections above.

VIA 202 North: Pass the Devon and West Valley Road exits. Takeexit marked 422 West (Pottstown) and follow bolded directionsabove.

VIA 202 South: Proceed through King of Prussia. Take exitmarked 422 West (Pottstown) and follow bolded directionsabove.

VIA 422 East: Take Oaks/Audubon Exit. Bear right towardsAudubon onto Egypt Road. At the 7th light, make right ontoTrooper Road South (Route 363). MEA is on the right at the 3rdlight,on the corner of Trooper Road and Van Buren Avenue.Makeright into MEA parking lot immediately before the third light.


DIRECTIONS

The Atrium Executive Suites & Conference Center is less than one-half mile south of the Turnpike and 295 Interchanges.On Route 73South, less than one-half mile south of the Turnpike and 295Interchanges, turn right on Atrium Way into the New HorizonsCorporate Center. Atrium II is the second of the teal reflectiveglass mid-rise buildings on your left.

VIA the NJ Turnpike: Take Exit 4, Route 73 South VIA I-295: Exit36-A, to Route 73 South and follow bolded directions above.

From Philadelphia and the Airport: Follow signs for 95 Northto the Walt Whitman Bridge. Follow signs for 295 North to Exit36-A.Take Route 73 South and follow bolded directions above.

From the Ben Franklin Bridge: Follow Admiral Wilson Boulevardto Route 38 East.Take exit for Route 73 South and follow boldeddirections above.

From the Walt Whitman Bridge: Follow signs for 295 North toExit 36-A. Take Route 73 South and follow bolded directionsabove.

From the Betsy Ross & Tacony Bridges: Follow signs for Route73 South and follow bolded directions above.

VIA Route 73 at the Mt. Laurel Circle: Take Route 73 North pastlight at Greentree Road. From left lane at second light, AtriumWay, take left turn lane into the Atrium Executive Suites &Conference Center.Atrium II is the second building on your left.

Atrium II Executive Suites3000 Atrium Way

Mt. Laurel, NJ 08054-3911(856) 273-6900


REGISTRATION INFORMATION

Member organizations will be automatically billed for registrations or may pay in advance. Non-member registrationsMUST be accompanied by payment. Confirmation letters will be faxed to registrants one week before the program.Late registration will be accepted up to the day of the seminar. Business casual is considered appropriate dressunless otherwise specified.

Timing Is Important

Seminars can fill quickly. Early registration benefits you by ensuring your place in the class you want. In the eventthat MEA must reschedule or cancel a seminar, participants will be notified immediately.

Cancellation Policy

If you are unable to attend the seminar you may cancel up to 5 business days before the training, transfer yourregistration to another session or send someone in your place*. If you must cancel within 5 business days, or ifyou don't cancel and don't attend, you are still responsible for payment. MEA will make every effort to hold allevents as scheduled.*Excluding briefings, special events & hot topics

Tax Deduction of Expenses

Treasury regulation (1.162) permits an income tax deduction for educational expenses (registration fee and costof travel, meals and lodging) undertaken to: (1) maintain or improve skills required in one’s employment or othertrade or business, or (2) meet express requirements of an employer or a law imposed as a condition to retentionof employment, job status or rate of compensation.

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Call: Training & OrganizationalDevelopment Solutions(800)662-6238 / (610)666-7330

Fax: Training & OrganizationalDevelopment Solutions(610)666-7866

Email: [email protected]

Website: www.MEAinfo.org/programs&events

Mail: MEA945 South Trooper RoadP.O. Box 770Valley Forge, PA 19482-0770

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REGISTRATION FORM

Program Title

�Valley Forge, PA � Mt. Laurel, NJ

Program Date(s) Program Date(s)

Name Title

Company E-mail

Address Member #

City State Zip

Phone Number Fax Number

Registration(s) Made By

� Bill To

NON-MEMBER REGISTRATIONS MUST BE ACCOMPANIED BY PAYMENT.� Check enclosed, made payable to MidAtlantic Employers’ Association.

Credit Card Information: Charge my � Visa � MasterCard � American Express � Discover Card

Cardholder Name (Print) Card Number

Cardholder Signature Amt. Charged Exp. Date

REFUNDS ARE AVAILABLE FOR CANCELLATIONS RECEIVED IN OUR OFFICEFIVE (5) BUSINESS DAYS PRIOR TO THE START OF THE PROGRAM.

Return to: MidAtlantic Employers’ Association � P.O. Box 770 � Valley Forge, PA 19482-0770(800) 662-6238 � (610) 666-7330 � FAX: (610) 666-7866 � E-MAIL: [email protected]

Program Title

�Valley Forge, PA � Mt. Laurel, NJ

Program Date(s) Program Date(s)

Name Title

Company E-mail

Address Member #

City State Zip

Phone Number Fax Number

Registration(s) Made By

� Bill To

NON-MEMBER REGISTRATIONS MUST BE ACCOMPANIED BY PAYMENT.� Check enclosed, made payable to MidAtlantic Employers’ Association.

Credit Card Information: Charge my � Visa � MasterCard � American Express � Discover Card

Cardholder Name (Print) Card Number

Cardholder Signature Amt. Charged Exp. Date

REFUNDS ARE AVAILABLE FOR CANCELLATIONS RECEIVED IN OUR OFFICEFIVE (5) BUSINESS DAYS PRIOR TO THE START OF THE PROGRAM.

Return to: MidAtlantic Employers’ Association � P.O. Box 770 � Valley Forge, PA 19482-0770(800) 662-6238 � (610) 666-7330 � FAX: (610) 666-7866 � E-MAIL: [email protected]


INDEX (SORTED ALPHABETICALLY)

NEW!! Accountability: Getting Your Employees to Do What They are Supposed to Do . . . . . . . . . . . . . . . . . . . . . . 20b

Administrative Assistant Certificate Program . . . . . . . . . 8

Adult, Child and Infant CPR with AED . . . . . . . . . . . . . . . 16

Basics of Compensation . . . . . . . . . . . . . . . . . . . . . . . . . 25

Basics of Employee Benefits . . . . . . . . . . . . . . . . . . . . . . 26

Basics of Federal Employment Laws . . . . . . . . . . . . . . . 24

Basics of Lean: How to Make Your Competition . . . . . . . .Nervous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Business Writing for Results . . . . . . . . . . . . . . . . . . . . . . 12

Coaching Skills for Managers and Supervisors . . . . . . 28

Compensation Plan Design . . . . . . . . . . . . . . . . . . . . . . . 25

Continuous Improvement via Structured Methods . . . . . .& Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

NEW!! Critical Conversations: Having the “Hard to Have” Discussion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20b

Customer Service Certificate Program . . . . . . . . . . . . . . . 7

Customers First: The Key to Business Success . . . . . . 15

DOT HazMat Management . . . . . . . . . . . . . . . . . . . . . . . 17

Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Effective Employee Relations, Recognition and . . . . . . . . .Evaluations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Effective Safety Programs . . . . . . . . . . . . . . . . . . . . . . . . 19

Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Essentials of Human Resources Roles and . . . . . . . . . . .Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5-S: Standardization for High Performance . . . . . . . . . . 33

First Aid & Bloodborne Pathogen Training for Emergency Responders . . . . . . . . . . . . . . . . . . . . . . . . 16

Forklift Operator Certification . . . . . . . . . . . . . . . . . . . . . 17

Forklift Operator Certification (En Español) . . . . . . . . . . 18

Forklift Train-the-Trainer . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Getting Your Message Across! . . . . . . . . . . . . . . . . . . . . 10

Handling Difficult People . . . . . . . . . . . . . . . . . . . . . . . . . 11

Human Resources Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Internal Quality SystemAuditing Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Inspections for Incident Prevention . . . . . . . . . . . . . . . . 20

Juggling Multiple Priorities . . . . . . . . . . . . . . . . . . . . . . . 30

Leadership Skills for Today’s Workforce . . . . . . . . . . . . 29

Managing Change Successfully . . . . . . . . . . . . . . . . . . 20c

Managing Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Microsoft® Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Microsoft® Excel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

MOUS Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MS® Powerpoint: Tips, Tricks and Shortcuts . . . . . . . . .14

OSHA Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

OSHA Sampling Standards . . . . . . . . . . . . . . . . . . . . . . . .21

Onsite Customized Training . . . . . . . . . . . . . . . . . . . . . .20a

P.D.C.A. (Plan Do Check Act) . . . . . . . . . . . . . . . . . . . . . . 32

PHR/SPHR Study Course . . . . . . . . . . . . . . . . . . . . . . . . .26

Planning, Developing and Managing Your Organization’s Training (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Process Mapping - Productivity Improvement . . . . . . . . 32

Professional Administrator . . . . . . . . . . . . . . . . . . . . . . . 10

Professional Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . 20c

Professional Telephone Skills . . . . . . . . . . . . . . . . . . . . . 15

Public Speaking: Powerful Presentation Skills . . . . . . . 12

Registration Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

ROI Workshop - Building a BusinessPlan for Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Root Cause Accident Investigation . . . . . . . . . . . . . . . . . 21

Roundtables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Running Effective Meetings . . . . . . . . . . . . . . . . . . . . . . .29

Safety Committee: Implementation & . . .Continuation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Safety and Health Certificate Program . . . . . . . . . . . . . . . 9

Sales Briefing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20c

Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20d

Stress Management: How to Make It Work for You . . . 30

Successful Communication . . . . . . . . . . . . . . . . . . . . . . 11

Supervision Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Supervisory Certificate Program . . . . . . . . . . . . . . . . . . . . 4

Time Management with Day-Timer© Time Power . . . . . 31

Training Management Certificate Program . . . . . . . . . . . 6

Train-the-Trainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

NEW!! Understanding Your Impact as a Leader using DISCTheory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20b

Workers’ Compensation - Nuts & Bolts . . . . . . . . . . . . . 22

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945 S. Trooper Road P.O. Box 770 Valley Forge, PA 19482-0770 • 3000 Atrium Way Mt. Laurel, NJ 08054-3911phone: (800) 662-6238 / (610) 666-7330 fax: (610) 666-7866 e-mail: [email protected] website: www.MEAinfo.org

Highlights of MEA Services

EMPLOYERS' HOTLINE

Seasoned professionals are available to answer questions on FMLA, FLSA, compensation,Benefits, COBRA, HIPPA, Safety, OSHA and more (average attorney's fee is $300 per hour).

SURVEYS

To help you make sound business decisions, MEA conducts regional wage and salary surveys,national surveys, Quarterly Turnover, Holiday and customized quick-turn around surveys viaour website or your email (average cost of comparable surveys is $6,000).

FREE HR COMPLIANCE AUDIT

As a new MEA member, you are entitled to a FREE HR Audit as a benefit ofmembership. Your free audit must be scheduled within the first six months ofmembership and may include evaluation and review of your internal HR structure, basic processes and compliance. (savings of over $900.)

TRAINING VIA PUBLIC SEMINARS OR CUSTOMIZED ON-SITE SEMINARS

Many of our members send their employees to our Public Seminars for a widerange of training topics. For a more customized approach, we work withindividual companies to provide bottom-line focused and results-driven trainingthat gets to the heart of issues, problems and concerns. (30%-50% savings.)

FREE BENEFITS ASSESSMENT

An MEA staff member will review your benefits package and make recommendations to help your company stay competitive (range of savings is $250-$500).

See page 20d for a complete list of MEA services by department.

“I am grateful to have MEA as apartner with us as we grow anddevelop. The routine issues ofstaffing, discipline, and staffmorale have all been effectivelyhandled by MEA through theirinterim staffing service,”

Kurt Schoenkopf, PresidentAvantext, Inc.

945 South Trooper Road • P.O. Box 770 Valley Forge, PA 19482-0770

MEA–Management Development Institute

January - April 2007

NON-PROFIT ORG.U.S. POSTAGE

PPAAIIDDPERMIT NO. 570

ROYERSFORD, PA

Register today!!(610) 666-7330 • (800) 662-6238 • www.MEAinfo.org • [email protected]

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