March 2018 1-888-670-8889 POWER SYNC CRM Product Scorecard€¦ · POWER SYNC CRM Product Scorecard...

March 2018Improving and AcceleratingEnterprise Software Evaluation and Selection

POWER SYNC CRMProduct Scorecard

1-888-670-8889

https://www.softwarereviews.com/

888 Yonge StreetToronto, OntarioCanada

https://www.linkedin.com/company/softwarereviews

15,000+ Customers500 Employees

NUMBER OF REVIEWS

352

https://www.softwarereviews.com/



Product Scorecard / Table of Contents

Power Sync CRMProduct Scorecard ContentsExecutive Summary 3

Vendor Capability Satisfaction 4

Product Feature Satisfaction 5

Emotional Footprint 6

Reasons for Leaving and Joining 10

Module Satisfaction 16

Implementation 18

Staffing and Ownership 19

Selection Decisions 20

Market Size Comparison 21

Comparisons 22

Versions 23

Comments 26

How to Use the ScorecardThe Product Scorecard is a comprehensive report designed to help clients make better purchasingdecisions.

Data in the report is collected from real end users’ of the product and analyzed in an exhaustive fashionwith extensive data analytics.

Use this report to understand whether this product is right for your organization.

Product Scorecard / Executive Summary

NUMBER OF REVIEWS

352Power Sync CRMCUSTOMERRELATIONSHIPMANAGEMENT

This product manages a company's interaction with current and potential future customers that tries to analyze data aboutcustomers to improve business relationships, specifically focusing on customer retention and ultimately driving sales growth.

500 Employees15,000+ Customershttps://www.softwarereviews.com/

888 Yonge StreetToronto, OntarioCanada

The composite satisfaction score (Composite Score) is an average of four different areas of evaluation: Net EmotionalFootprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measuresuser emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

8.2/10 COMPOSITE SCORE

Likeliness to Recommend

Promoters 48%

Passives 39%

Detractors 13%

RANK OUT OF 6

1stLIKELINESS TO RECOMMEND

82%CUSTOMER RELATIONSHIP MANAGEMENTCATEGORY

Plan to Renew

Definitely 66%

Probably 30%

Probably Not 4%

Definitely Not 0%

RANK OUT OF 6

1stPLAN TO RENEW


Satisfaction that Cost is Fair Relative to Value

Delighted 26%

Highly Satisfied 48%

AlmostSatisfied

19%

Disappointed 7%

RANK OUT OF 6

3rdSATISFACTION


3

Product Scorecard / Vendor Capability Satisfaction

VendorCapability SatisfactionWhen making the right purchasing decision, use peer satisfaction ratings to decipher Power Sync CRM’s strengths andweaknesses, and determine which capabilities matter most to you. A scale of satisfaction ranging from Disappoints, AlmostSatisfies, Highly Satisfies, and Delights is applied to each core vendor capability providing an ability to understandsatisfaction across several business and IT competencies.

How satisfied are you with the following Power Sync CRM capabilities?

Quality of Features

72%OF CLIENTSARE DELIGHTED

The ability to perform at orabove industry standards.Feature quality is just asimportant as quantity. Use thisdata to determine if this productwill do what you’re purchasing itto do, easily, intuitively, reliably,and effectively.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints

DEGREE OF SATISFACTION

Ranked

1stof 6 inCustomerRelationshipManagement

89%SATISFACTION

77%CATEGORYAVERAGE

Business Value Created


The ability to bring value to theorganization.Software needs to create valuefor employees, customers,partners, and, ultimately,shareholders. This dataexpresses user satisfaction – orlack thereof – with the product’sbusiness value.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


88%SATISFACTION

78%CATEGORYAVERAGE

Ease of IT Administration


Ease of use of the backenduser interface.This data indicates whether ITpersonnel will be able to resolveissues and performconfigurations efficiently andeffectively.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


88%SATISFACTION

74%CATEGORYAVERAGE

Usability and Intuitiveness


The ability to reduce trainingdue to intuitive design.End user learning curves cost theorganization money. Payattention to your end users’technical ability to determinehow important UX is in yourpurchase.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


88%SATISFACTION

76%CATEGORYAVERAGE

Product Strategy and Rate of Improvement


The ability to adapt to marketchange.Vendors who don’t stay on top ofemerging needs and trends won’tenable you to meet yourbusiness goals. Use this data toseparate innovators fromimposters.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


87%SATISFACTION

77%CATEGORYAVERAGE

Ease of Customization


The ability to scale the solutionto a business’ unique needs.Don’t get bogged down in adifficult customization; use thisdata to make sure you can easilyachieve the functionality youneed for your particularsituation.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


87%SATISFACTION

76%CATEGORYAVERAGE

Breadth of Features


The ability to perform a widevariety of tasks.Users prefer feature richsoftware that enables them toperform diverse series of tasks.This data expresses usersatisfaction with the product’sbreadth of features.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


86%SATISFACTION

77%CATEGORYAVERAGE

Ease of Data Integration


The ability to seamlesslyintegrate data.Use this data to determinewhether the product will causeheadaches or make dataintegration easy.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


85%SATISFACTION

76%CATEGORYAVERAGE

Vendor Support


The ability to receive timelyand sufficient support.The importance of vendorsupport will vary for eachorganization depending oninternal capabilities, but therewill always be issues that onlythe vendor can resolve.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


82%SATISFACTION

75%CATEGORYAVERAGE

Availability and Quality of Training


Quality training allowsemployees to take fulladvantage of the software.Effective and readily availabletraining enables users to get themost out of the software you’vechosen. Use this section to makesure your vendor’s trainingprograms and materials measureup.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked

2ndof 6 inCustomerRelationshipManagement

76%SATISFACTION

72%CATEGORYAVERAGE

Ease of Implementation


The ability to implement thesolution without unnecessarydisruption.Successfully implementing newsoftware is necessary to realizeits full value and promote enduser adoption. This dataindicates whether or not theproduct is easy to implement.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


75%SATISFACTION

71%CATEGORYAVERAGE

4

Product Scorecard / Product Feature Satisfaction

ProductFeature SatisfactionPay attention to the features you need for your scenario by evaluating peer feature satisfaction ratings. Tolerate low scoreson features that do not impact your business, instead focus on scores being high for features that matter. A scale ofsatisfaction ranging from Disappoints, Almost Satisfies, Highly Satisfies, and Delights is applied to each feature core to theCustomer Relationship Management market.

How satisfied are you with the following Power Sync CRM features and functionalities?

Account and Contact Management


Customizable records withcustomer demographicinformation, account history,and billing information.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


78%SATISFACTION

72%CATEGORYAVERAGE

Lead Management


Ability to track and optimizeprospective customers throughlead generation, customerinquiry and capture, filtering,grading distribution, andcontact and lead nurturing.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


77%SATISFACTION

69%CATEGORYAVERAGE

Sales Management


Lead generation, pipelinemanagement, team-based andgeography-based assignment.Sales compensationmanagement, contractmanagement, and ability to pullcustomer information from thesocial cloud.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


76%SATISFACTION

73%CATEGORYAVERAGE

Mobile


Ability to support multipledevices, OSes and platformsusing mobile optimized, HTML-based web access and/ornative applications.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


76%SATISFACTION

66%CATEGORYAVERAGE

Collaboration


Includes ability to view, shareand direct work between co-workers in real or near real-time.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


77%SATISFACTION

71%CATEGORYAVERAGE

Activity and Workflow Management


Text or code-based and visualworkflow designers; includescalendars, reminders, taskmanagement, assignment, andworkflow management toolsfor representatives and agents.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


75%SATISFACTION

73%CATEGORYAVERAGE

Customer Service Management


Includes case and ticketmanagement, automaticescalation rules, advancedservice resolution tools, multi-channel integration, in-bandresponse capabilities, andsocial listening for proactivecustome

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked

3rdof 6 inCustomerRelationshipManagement

75%SATISFACTION

73%CATEGORYAVERAGE

Marketing Management


Multi-channel campaignmanagement, budget tracking,click-to-lead capabilities, andcampaign analytics. Socialproperty management, socialkeyword mining, and socialanalytics dashboard.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


74%SATISFACTION

71%CATEGORYAVERAGE

Analytics and Reporting


Includes dashboardvisualizations and detailedsummary reporting for dataanalysis.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


73%SATISFACTION

73%CATEGORYAVERAGE

Telephony and Call Center Management


Computer-telephonyIntegration for bringing callinformation into the CRM suite.Advanced Call recording, callscripting, queuing, andInteractive Voice Response(IVR).

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked

4thof 6 inCustomerRelationshipManagement

73%SATISFACTION

71%CATEGORYAVERAGE

Quote, Contract, and Proposal


Includes web portals, quotingcapabilities, order tracking andfulfillment, and rapiddeployment templates for e-commerce sites.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked

5thof 6 inCustomerRelationshipManagement

71%SATISFACTION

73%CATEGORYAVERAGE

5

Product Scorecard / Emotional Footprint

POWER SYNC CRM

Word CloudAs organizations become more and more dependent on software to automate andstreamline operations, users are developing strong emotional connections to theirapplications and vendors. The SoftwareReviews Word Cloud aggregates the mostcommonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.Additional data about each of the emotional sentiments can be found on the followingpages.

WORD SIZE is driven by the strength of the sentiment.

Weak Strong

NEGATIVE POSITIVENEUTRAL

WORD COLOUR is driven by the number of reviews that share the sentiment.

HELPS INNOVATEALTRUISTICINTEGRITY

ENABLES PRODUCTIVITYCRITICAL

FAIRCLIENT'S INTEREST FIRST

FRIENDLY NEGOTIATION

PERFORMANCE ENHANCING

RELIABLE

CARING

INCLUDES PRODUCT ENHANCEMENTS

LOVE

SECURITY PROTECTSCONTINUALLY IMPROVING

TRANSPARENT

SAVES TIMEEFFICIENT

RESPECTFUL

APPRECIATES INCUMBENT STATUS

INSPIRINGUNIQUE FEATURES

UNDER PROMISED

EFFECTIVE

VENDOR FRIENDLY POLICIES

GREED

BIG FAT LIARS

6


POWER SYNC CRMEmotionalFootprintImportance toProfessional SuccessHow important is Power Sync CRM to your currentprofessional success?

Strength ofEmotional ConnectionOverall, describe the strength of your emotionalconnection to Power Sync CRM

CRITICAL

75%

10%IRRELEVANT

LOVE

75%

10%HATE

B2B purchasing decisions not only rely on data and facts, but also gutinstinct and emotional inputs. A vendors’ Emotional Footprint can influencewhether a client chooses to do business with the organization. Theinformation displayed below represents the emotional sentiment held by endusers of the software based on their experience with the vendor. Responsesare captured on an eight-point scale.

EMOTIONAL SPECTRUM SCALE

NETEMOTIONALFOOTPRINTPOWER SYNC CRM

+61

-4 -3 -2 -1 +1 +2 +3 +4

POSITIVENEGATIVE NEUTRAL

%POSITIVE

- %NEGATIVE

=NETEMOTIONALFOOTPRINT

Strategy andInnovation

A score ranging from minus 4 to plus 4 isapplied to each individual’s emotionalreaction to each question.

As a customer, please share your feelingsacross Power Sync CRM's Strategy andInnovation

HELPS INNOVATE

74%

6%ROADBLOCK TO INNOVATION

APPRECIATES INCUMBENT STATUS

69%

15%LEVERAGES INCUMBENT STATUS

INSPIRING

69%

4%DESPISED

CONTINUALLY IMPROVING

67%

15%STAGNANT

INCLUDES PRODUCTENHANCEMENTS

59%

19%CHARGES FOR PRODUCT

ENHANCEMENTS

7


ServiceExperienceAs a customer, please share your feelingsacross Power Sync CRM ServiceExperience

RESPECTFUL

79%

3%DISRESPECTFUL

EFFECTIVE

77%

11%FRUSTRATING

SAVES TIME

72%

10%WASTES TIME

EFFICIENT

70%

11%BUREAUCRATIC

CARING

69%

8%NEGLECTFUL

ProductExperienceAs a customer, please share your feelingsacross Power Sync CRM's ProductImpact

RELIABLE

78%

5%UNRELIABLE

ENABLES PRODUCTIVITY

78%

7%RESTRICTS PRODUCTIVITY

UNIQUE FEATURES

76%

7%COMMODITY FEATURES

SECURITY PROTECTS

72%

9%SECURITY FRUSTRATES

PERFORMANCE ENHANCING

71%

9%PERFORMANCE RESTRICTING

Negotiation andContract ExperienceAs a customer, please share your feelingsacross Power Sync CRM's Negotiationand Contract

TRANSPARENT

71%

6%DECEPTIVE

CLIENT'S INTEREST FIRST

67%

12%VENDOR'S INTEREST FIRST

FRIENDLY NEGOTIATION

61%

8%HARDBALL TACTICS

GENEROSITY

57%

10%GREED

UNDER PROMISED

53%

18%OVER PROMISED

Problem ResolutionExperienceAs a customer, please share your feelingsacross Power Sync CRM's ProductImpact

CLIENT FRIENDLY POLICIES

73%

4%VENDOR FRIENDLY POLICIES

TRUSTWORTHY

71%

6%BIG FAT LIARS

FAIR

71%

6%UNFAIR

INTEGRITY

67%

4%LACK OF INTEGRITY

ALTRUISTIC

61%

10%SELFISH

8


Relationships and

InteractionWhen interacting with Power Sync CRM your peers express the following positive and negative sentiments across several teams. Usethis to assess this vendors’ service orientation and ease of partnership.

Based on your interactions and relationships with Power Sync CRM, please summarize what you experienced

74% POSITIVESENTIMENTS

7% NEGATIVESENTIMENTS

NETRELATIONSHIP

FOOTPRINT+67

Sales TeamEFFECTIVE / KNOWLEDGEABLE

83%

8%INEFFECTIVE / UNHELPFUL

FRIENDLY / CARING

75%

8%INDIFFERENT / UNPLEASANT

Technical and Product SpecialistsEFFECTIVE / KNOWLEDGEABLE

69%


FRIENDLY / CARING

78%


Client Service TeamEFFECTIVE / KNOWLEDGEABLE

65%


FRIENDLY / CARING

75%


Leadership TeamEFFECTIVE / KNOWLEDGEABLE

100%


FRIENDLY / CARING

50%


9

Product Scorecard / Reasons for Leaving and Joining

6 PEOPLE HAVEJOINED

42%MORE SATISFIED

6 PEOPLE HAVEJOINED

8%MORE SATISFIED

3 PEOPLE HAVEJOINED

0%MORE SATISFIED

3 PEOPLE HAVEJOINED

62%LESS SATISFIED

ALL OTHER VENDORS

LeavingPower Sync CRMWhen leaving a vendor try to understand whether the move has increased or decreasedsatisfaction to determine if it was the right decision. Assess how many people are leaving andwhy to determine if selecting them is the right decision.

Which product did you use prior to Power Sync CRM? How much more or less satisfied are you withPower Sync CRM than you were with your previous vendor? Why did you switch?

18 people havereported leaving

Power Sync CRM

PEOPLE ARE

10%MORE SATISFIEDWITH THEIR NEWVENDOR ONAVERAGE

Primary Reason for Leaving Power Sync CRM Companies face different issues with different vendors that spark a need to changesoftware. See the top reasons peers tend to leave Power Sync CRM and who they tend toleave for.

COST FUNCTIONALITY SERVICES ARCHITECTURE CHANGING NEEDS POLITICAL REASONS VENDOR RATIONALIZATION USABILITY OTHER

28%

11%6% 0% 0% 11%

0% 0%

44%

10


18 People Have LeftUnderstand the previous pages in full – including who left , why they left, their reason for adopting another vendor, who they adopted,and further comments

NAME

% MORESATISFACTIONWITH NEWVENDOR

REASON FORLEAVING

NEWVENDOR WHY DID YOU LEAVE?

HelenLeighty 0% Other Vine CRM Very heavy on the endpoint.

Ye Tao 0% Cost Apex CRM Solution Better custom reports, more functionality, more robust

KwabenaHuls 0% Other Metrix CRM Trying to manage the business in one platform

ErazemMarjanovic 0% Other Apex CRM Solution Went for a cheaper, easier to use product.

ZbigniewGorski 0% Other Vine CRM Moved platforms from mainframe.

MikeMahoney 0% Other Pederson Client

Management Solution It was an administrative decision above my station.

ZuzanaJanoušková 100% Functionality Pederson Client

Management Solution Our company wanted a change

SlavicaHrvatin 66% Other Pederson Client

Management Solution Cost was the only reason

SandrinoHaring 63% Political Reasons Pederson Client

Management Solution Slow in upgrades and resolution time.

MartinChastain 30% Political Reasons Vine CRM Product didn't do everything we needed it to do.

DahlakIsaias 0% Cost Pederson Client

Management Solution Too much customization on their part. Too much testing, fixing, and re-fixing of issues.

NAME

% MORESATISFACTIONWITH NEWVENDOR

REASON FORLEAVING

VENDORLEFT WHY DID YOU LEAVE?

RakelBlom 0% Cost Apex CRM Solution We were trying to find something that fit our requirements.

Jakob Lian 0% Services Vine CRM Easier, cheaper, and got employees support

SofieLarsen 0% Other Vine CRM Better product and service.

RoySchenk 0% Cost Vine CRM Large scale implementation is not supported.

SamanthaButters -20% Cost Pederson Client

Management Solution Slow and poor service.

GordonLindgren -40% Functionality Metrix CRM Very heavy on the endpoint.

TrầnPhương Lễ -84% Other Metrix CRM Better custom reports, more functionality, more robust

11


Joining Power Sync CRMSee why clients left which previous vendors for Power Sync CRM and their averageincrease or decrease in satisfaction with that move. Determine if your reasons forselecting match the most common ones, and predict your own change in satisfaction bylooking at your peers.

21 PEOPLEHAVE LEFT

PRIMARY REASON FORLEAVING

17 PEOPLEHAVE LEFT


6 PEOPLEHAVE LEFT


25 PEOPLEHAVE LEFT

ALLOTHER

VENDORS


13% MORE SATISFIEDWITH 16% MORE SATISFIED

WITH 3% MORE SATISFIEDWITH 23% MORE SATISFIED

WITH

63 people are 19% more satisfied with Power Sync CRM over their previous vendor onaverage

Cost

Functionality

Services

Architecture

Changing Needs

Political Reasons

Vendor Rationalization

Usability

Other

Cost

Functionality

Services

Architecture

Changing Needs

Political Reasons


Usability

Other

Cost

Functionality

Services

Architecture

Changing Needs

Political Reasons


Usability

Other

Cost

Functionality

Services

Architecture

Changing Needs

Political Reasons


Usability

Other

12


63 People Have Adopted Power Sync CRMUnderstand the previous pages in full – including who adopted Power Sync CRM, why they adopted, their reason for leaving, who theyleft, and further comments

NAME

% MORESATISFACTIONWITH POWERSYNC CRM

REASON FORLEAVING


Thelma M.Rivera 0% Other Pederson Client

Management Solution Very heavy on the endpoint

ChibuzoChidinma 0% Vendor Rationalization Cascade CRM Better custom reports, more functionality, more robust

ShuntaIshibashi 100% Functionality Monetize CRM Trying to manage the business in one platform.

Kenneth S.White 100% Functionality Momentum CRM Went for a cheaper, easier to use product.

NicolasAzevedoSousa

100% Other Vine CRM Moved platforms from mainframe

DavorkaIvanović 100% Usability Pederson Client

Management Solution It was an administrative decision above my station.

HiwetSebhat 97% Other Vine CRM Our company wanted a change

LaureneBeauchamp 96% Usability Pederson Client

Management Solution Cost was the only reason

Yair PaganRobledo 90% Services Apex CRM Solution Slow in upgrades and resolution time.

DoraLucciano 85% Functionality Cascade CRM Product didn't do everything we needed it to do.

DanutaWalczak 83% Political Reasons Pederson Client

Management Solution Too much customization on their part. Too much testing, fixing, and re-fixing of issues.

NAME


REASON FORLEAVING


JumanahAnwaarAswad

81% Cost Pederson ClientManagement Solution We were trying to find something that fit our requirements.

YushuaKedarAmari

81% Vendor Rationalization Pederson ClientManagement Solution Easier, cheaper, and got employees support

SpencerGiffen 80% Functionality Vine CRM Better product and service

BenjaminCurr 80% Political Reasons Metrix CRM Large scale implementation is not supported.

Zara Cosh 79% Usability Vine CRM Slow and poor service.

GeorgiaFitzsimons 78% Usability Vine CRM Very heavy on the endpoint

LaraTroedel 76% Usability Vine CRM Better custom reports, more functionality, more robust

MatheusAzevedoCorreia

75% Other Vine CRM Trying to manage the business in one platform.

Jana D. Orr 75% Functionality Pederson ClientManagement Solution Went for a cheaper, easier to use product.

Richard BSmith 72% Usability Vine CRM Moved platforms from mainframe

Emma R.Watson 71% Usability Pederson Client

Management Solution It was an administrative decision above my station

MohamedS. Lund 66% Political Reasons Pederson Client

Management Solution Our company wanted a change

WilmaEsposito 64% Political Reasons Vine CRM Only cost was the reason

13


NAME


REASON FORLEAVING


GinoBuccho 50% Functionality Cascade CRM Slow in upgrades and resolution time.

Carol M.Bright 40% Functionality Vine CRM Product didn't do everything we needed it to do.

Anne J.Beck 29% Vendor Rationalization Vine CRM Too much customization on their part. Too much testing, fixing, and re-fixing of issues.

Bill L.Underwood 20% Other Momentum CRM We were trying to find something that fit our requirements.

William D.Jones 20% Architecture Momentum CRM Easier, cheaper, and got employees support

Ernest A.Shelton 10% Services SNAP CRM Better product and service.

Reginald P.Trujillo 10% Functionality Epic Customer

Management Solutions Large scale implementation is not supported.

Joyce J.Hilton 7% Other Epic Customer

Management Solutions Slow and poor service.

Erica M.Cramer 0% Cost Maple CRM Very heavy on the endpoint.

Florence P.Mouzon 0% Political Reasons Pederson Client

Management Solution Better custom reports, more functionality, more robust

James A.Sidhu 0% Architecture Vine CRM Trying to manage the business in one platform

BritanySaldana 0% Usability Vine CRM Went for a cheaper, easier to use product

Lula Carlos 0% Political Reasons Vine CRM Moved platforms from mainframe

NAME


REASON FORLEAVING


RaymondBryant 0% Functionality Vine CRM It was an administrative decision above my station

Marc Mace 0% Changing Needs Vine CRM Our company wanted a change

RobertoCarterMetzer

0% Architecture Epic CustomerManagement Solutions Only cost was the reason

RooseveltFleetwood 0% Cost Epic Customer

Management Solutions Slow in upgrades and resolution time

Betty J.Purcell 0% Architecture Epic Customer

Management Solutions Product didn't do everything we needed it to do

ChienezieAbazu 0% Vendor Rationalization Epic Customer

Management Solutions Too much customization on their part. Too much testing, fixing, and re-fixing of issues

AlonsoSpears 0% Functionality SNAP CRM We were trying to find something that fit our requirements

LindaPlummer 0% Changing Needs SNAP CRM Easier, cheaper, and got employees support

MaryMcKelvy 0% Functionality Pederson Client

Management Solution Better product and service

JonathanSteele 0% Cost Maple CRM Large scale implementation is not supported

OkonkwoOmeokachie 0% Other Cascade CRM Slow and poor service.

ChienezieEluemuno -1% Functionality Vine CRM Very heavy on the endpoint

LucjuszGorski -25% Political Reasons Pederson Client

Management Solution Better custom reports, more functionality, more robust

14


NAME


REASON FORLEAVING


KrystianWoźniak -40% Political Reasons SNAP CRM Trying to manage the business in one platform

BogumilPawlak -48% Usability Vine CRM Went for a cheaper, easier to use product

ShirleySimek -50% Other SNAP CRM Moved platforms from mainframe

JuanAlvarado -59% Other Vine CRM It was an administrative decision above my station

Jean Davis -66% Functionality Vine CRM Our company wanted a change

JanetHudson -66% Other Pederson Client

Management Solution Only cost was the reason

LisaAlexander -70% Cost Pederson Client

Management Solution Slow in upgrades and resolution time

LouisRowell -70% Cost Vine CRM Product didn't do everything we needed it to do

DarinDibiase -71% Changing Needs Pederson Client

Management Solution Too much customization on their part. Too much testing, fixing, and re-fixing of issues

SamuelDominguez -72% Cost Vine CRM We were trying to find something that fit our requirements

KumiHonma -80% Usability Pederson Client

Management Solution Easier, cheaper, and got employees support

TamaraCherkasova -80% Functionality Pederson Client

Management Solution Better product and service

QuinnRobertson -81% Usability Vine CRM Large scale implementation is not supported

15

Product Scorecard / Module Satisfaction

ModuleSatisfactionModules are sub-products that are not mutually exclusive and can be purchasedalongside each other. Module satisfaction shows how many clients purchase each sub-product and their feelings toward each one. Use these scores to determine whetheradditional modules are worth considering. A scale of satisfaction ranging fromDisappoints, Almost Satisfies, Highly Satisfies, and Delights is applied to each sub-product and module of Power Sync CRM.

How satisfied are you with the following products and modules?

Calendar Integration

Track all your customerinformation andinteractions in one place,anywhere. Quickly findexperts to push dealsalong, then recognize themfor contributions in thesame system.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


8%ADOPTIONRATE

57%CHECKEDAREDELIGHTED

Barcode Generator

Give your customers theanswers they need,whenever they need them.Today's customers expectto have access to customerservice on their terms. Andthat means providing themwith options to access 24/7support.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


8%ADOPTIONRATE


eBilling

Connect, engage, andmotivate employees towork efficiently across theorganization regardless ofrole or location. Collaborateon sales opportunities,service cases, campaigns,and projects withembedded apps andcustom actions.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


8%ADOPTIONRATE


POS Integration

Grow a better pipeline bysegmenting and targetingnew accounts by region orindustry, enriching inboundmarketing leads andaccessing new, high qualityprospects - all in a matterof clicks.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


6%ADOPTIONRATE


Lead and Contact Scoring

Customers don't want towait to get their questionsanswered. Lead and ContactScoring works out of thebox so you can get up andrunning quickly, managecases, and help customersfaster than ever.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


6%ADOPTIONRATE


Social Media Integration

Connect interactions fromany channel or device,combining customer dataand behaviors to createrelevant communicationsthat are delivered in realtime, on your customers'terms. Respond to andanticipate needs and movea customer forward in theirunique journey with yourbrand.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


6%ADOPTIONRATE


16

Product Scorecard / Licensing and Cost

What Discounts areAvailable?Every company provides discounts, but pricing flexibility changes per vendor.

Have you been able to negotiate a discount or price reduction?

64%OF ORGANIZATIONS HAVERECEIVED DISCOUNTS AT INITIALPURCHASE OR AT RENEWAL

Primary Reason ForDiscount

Reasons for discounts vary. Analyze themost popular types of discounts providedfrom Power Sync CRM.

Please select the primary reason for thediscount or price reduction.

Discount % Provided What percent discount or price reductiondid you receive or negotiate from the initiallist price?

% OFRESPONDENTS

% OF DISCOUNT 0% 1 - 5% 6 - 10% 11 - 25% 26 - 50% 51+%

What are Clients of Power SyncCRM Planning to Spend NextYear?Please indicate your expected percentage increase or decrease due to adding or removing modules or services next year, as well as the expectedpercentage increase or decrease in cost per license.

Based on satisfaction, and broken up into buckets of thirds, see whether satisfaction correlates with anticipated spend.

BOTTOM 3RDRANKEDSATISFACTION

MIDDLE 3RDRANKEDSATISFACTION

TOP 3RDRANKEDSATISFACTION

COST PERLICENSE

4%COST PERLICENSE

3%COST PERLICENSE

10%

# OFLICENSES

5%# OF

LICENSES

6%# OF

LICENSES

8%

ADD-ONCOSTS

3%ADD-ONCOSTS

4%ADD-ONCOSTS

13%

Threatened to Switch VendorsVendor Management and Negotiation TacticsGovernment, NFP, or Public Sector DiscountsOptimized Usage or LicensesVolume PurchaseMulti-Year Commitment

Legend

6%

11%

27%

17%

17%

22%

36%

14%

11%14%

7%

18%

17

Product Scorecard / Implementation

IMPLEMENTATION TYPE% of respondents

IMPLEMENTATIONSATISFACTION

AVGWEEKS

WEEKSTO IMPLEMENT

AVGCOST

COSTTO IMPLEMENT

18.1 $478,952

15.7 $325,245

10.0 $17,456

12.0 $56,962

11.3 $149,023

Implementationvs Satisfaction

See how popular different types of implementation can influence satisfaction with Power Sync CRM, the time taken to implementthe product, and the cost associated. Use cost, time, and satisfaction levels to make the right decision for you.

With the Vendorand a Third Party 12% 88%

With a ThirdParty 23% 86%

MinimalImplementationRequired

9% 75%

IndependentImplementation 27% 72%

With the Vendor 29% 72%

TrainingHow much have you spent on formal user and administrative training inthe last year? How much do you need to spend on training in order toreceive the most out of the product? See how the amount spent on traininginfluences likeliness to recommend. Determine whether it’s worth payingfor training at all.

29%of Companies SpentZero Dollars on Training

NO TRAINING

Average Likeliness to Recommend

85%

Change in Likeliness to RecommendWhen They Spend an Average of

$3,000 ON TRAINING


81%

OrganizationsExperience a -4%

Change in Likeliness to RecommendWhen They Spend an Average of

$35,000 ON TRAINING


79%

OrganizationsExperience a -6%

20 40 60 80 100 120 140 160 180 1m 2m 3m 4m 5m 6m 7m 8m 9m

10 20 30 40 50 60 70 80 90 500k 1m 1.5m 2m 2.5m 3m 3.5m 4m 4.5m

5 10 15 20 25 30 35 40 45 10k 20k 30k 40k 50k 60k 70k 80k 90k

10 20 30 40 50 60 70 80 90 100k 200k 300k 400k 500k 600k 700k 800k 900k

10 20 30 40 50 60 70 80 90 250k 500k 750k 1m 1.3m 1.5m 1.8m 2m 2.3m

18

Product Scorecard / Staffing and Ownership

Staffing and Ownership Be prepared. Ensure you staff the maintenance of Power Sync CRM correctly or risk dissatisfaction. See how likeliness torecommend, satisfaction with the ease of IT administration and satisfaction with the ease of customization correlates with theamount of staff supporting and maintaining the software. Determine how many support staff and developers you’ll need to besuccessful and what they’ll cost.

NUMBER OF IT SUPPORT STAFFREQUIRED

LIKELINESS TO RECOMMENDEASE OF IT ADMINISTRATIONSATISFACTION

EASE OF CUSTOMIZATIONSATISFACTION

0%WITH ~14 MORE

STAFF

4%WITH ~14 MORE

STAFF

4%WITH ~14 MORE

STAFF

83%LIKELINESS TO RECOMMEND

92%IT ADMINISTRATION

SATISFACTION

89%CUSTOMIZATION SATISFACTION

0%WITH ~1 LESS

STAFF

5%WITH ~1 LESS

STAFF

8%WITH ~1 LESS

STAFF

NUMBER OF DEVELOPERSREQUIRED

LIKELINESS TO RECOMMENDEASE OF IT ADMINISTRATIONSATISFACTION

EASE OF CUSTOMIZATIONSATISFACTION

0%WITH ~14 MORE

STAFF

0%WITH ~14 MORE

STAFF

3%WITH ~14 MORE

STAFF

84%LIKELINESS TO RECOMMEND

89%IT ADMINISTRATION

SATISFACTION

90%CUSTOMIZATION SATISFACTION

0%WITH ~2 LESS

STAFF

0%WITH ~2 LESS

STAFF

7%WITH ~2 LESS

STAFF

$500K $150K $140K $125K $125K $122K $120K $120K

$95K $95K $90K $90K $90K $90K $90K $90K

$75K $75K $75K $75K $75K $75K $75K $75K

$50K $50K $50K $50K $50K $50K $50K $50K

$30K $30K $30K

$200K $151K $150K $150K $145K $140K $140K $140K

$95K $95K $95K $95K $95K $90K $90K $90K

$75K $75K $75K $75K $75K $75K $75K $75K

$50K $50K $50K $50K $50K $50K $50K $50K

$30K $30K $30K $20K

Staff SalariesSALARY SUPPORT

$100K + 8% MORE

$76 - $100K 31% MORE

$51 - $75K 37% MORE

$31 - $50K 22% MORE

<= $30K 2%

SALARY DEVELOPERS

$100K + 13% MORE

$76 - $100K 35% MORE

$51 - $75K 35% MORE

$31 - $50K 14% MORE

<= $30K 3%

Established Clear Ownership

IT OWNERONLY

14%

NOOWNER

17%

BUSINESSAND ITOWNER

41%

BUSINESSOWNER ONLY

28%

Ownership Satisfaction

0 STAFF

1 STAFF

2 STAFF

3 STAFF

4-5 STAFF

6-10 STAFF

11+ STAFF

5%

18%

20%

11%

18%

12%

16%

0 STAFF

1 STAFF

2 STAFF

3 STAFF

4-5 STAFF

6-10 STAFF

11+ STAFF

10%

22%

19%

9%

15%

13%

12%

BUSINESS AND IT OWNER

BUSINESS OWNER ONLY

NO OWNER

IT OWNER ONLY

84%

84%

80%

79%

19

Product Scorecard / Selection Decisions

How SelectionDecisions are Made

Spend the right amount of time making yourdecision. See how formal peers’ selectionprocesses are to allocate appropriate resourcing forthis project.

How much time and effort (in weeks) was spentmaking your selection decision?

Who Made theSelection

Involve the right people when purchasing. See whopeers’ involved in the decision to ensure you’reinvolving the right mix of business and IT.

How many people were involved in the followingcapacities during this vendor selection decision?

# ofDecisionMakers

Businessand ITInvolvement

# ofInfluencers

SelectionMethodologySoftware that is integral to the business needs a full, formal, front-to-backselection process which takes time and resources. Some software can bepurchased with less involvement. Understand what process you shouldundertake.

Selection Process,Oversight,and ApprovalWhat processes, oversights, and approvals were used in your evaluation andselection process?

Discover the most popular types of selection processes, oversights, andapprovals used for Power Sync CRM. Because companies may use more thanone process when selecting software, these percentages don't necessarily addto 100%.

FORMAL INFORMAL

How Effective is theSelection Process 71% EFFECTIVE

% O

F RESPON

DENTS

1 WEEK 2 WEEKS 3-5 WEEKS 6-10 WEEKS 11-20 WEEKS 21+ WEEKS

4% 14% 25% 18% 18% 21%

0 1 2-4 5-8 9+

0% 4% 25% 42% 29%

IT ONLY MIXED BUSINESS ONLY

4%

92%4%

0 1 2-4 5-8 9+

IT ONLY

0% 0% 50% 50% 0%

0 1 2-4 5-8 9+

MIXED

0% 0% 33% 29% 38%

0 1 2-4 5-8 9+

BUSINESS ONLY

0% 0% 0% 0% 0%

Procurement or LegalOversight and Approval

Used ROI or Cost BenefitAnalysis

Used Third Party Data orReports

Used an RFP Process

Enterprise ArchitectureOversight and Approval

Security Oversight andApproval

Used Formal Decision Criteria

Used a Consultant

28%

31%

27%

28%

34%

42%

31%

10%

20

Product Scorecard / Market Size Comparison

Market Size Comparison Most products aren’t well-suited for businesses of all shapes and sizes. See which market segment Power Sync CRM fits best.“Small” businesses range from 1 to 500 employees, “Medium” businesses range from 501 to 5,000 employees, and “Large”businesses have more than 5,000 employees.

ORG14%

FEAT37%

COST10%

CAP39%

SMALL

+17 NET PROMOTER SCORE

Promoters 39%

Passives 39%

NET PROMOTER

Detractors 22%

CAPABILITYSATISFACTION

FEATURESATISFACTION


COSTSATISFACTION

ORG FIT1: SIZE AND MARKET SHARE OF VENDOR2: EXISTING PERSONAL RELATIONSHIP 3: POLITICAL REASONS

IMPORTANCE

PLAN TO RENEW 77%

Delighted 4%


Almost Satisfied 60%

Disappointed 22%

Delighted 5%



Disappointed 30%

Delighted 6%

Highly Satisfied 0%


Disappointed 25%

Delighted 13%

Highly Satisfied 0%


Disappointed 25%

CAP38%

FEAT41%

ORG11%

COST10%

MEDIUM

-5 NET PROMOTER SCORE

Promoters 29%

Passives 38%

NET PROMOTER

Detractors 33%


FEATURESATISFACTION


COSTSATISFACTION

ORG FIT1: SOCIAL RESPONSIBILITY 2: COST3: COMPELLING SALES EXPERIENCE

IMPORTANCE

PLAN TO RENEW 92%

Delighted 2%



Disappointed 29%

Delighted 1%



Disappointed 31%

Delighted 0%

Highly Satisfied 6%


Disappointed 25%

Delighted 10%

Highly Satisfied 0%


Disappointed 40%

ORG11%

CAP55%

COST6%

FEAT28%

LARGE

+31 NET PROMOTER SCORE

Promoters 50%

Passives 31%

NET PROMOTER

Detractors 19%


FEATURESATISFACTION


COSTSATISFACTION

ORG FIT1: MANAGING RISK AND POTENTIAL FAILURE2: EXISTING PERSONAL RELATIONSHIP 3: POLITICAL REASONS

IMPORTANCE

PLAN TO RENEW 100%

Delighted 3%



Disappointed 29%

Delighted 4%



Disappointed 31%

Delighted 0%



Disappointed 18%

Delighted 0%



Disappointed 12%

21

Product Scorecard / Comparisons

# OFYEARS

% OFRESPONDENTS

HOW LIKELY TORECOMMEND?

VENDORCAPABILITY

FEATURES ANDFUNCTIONALITY

LIKELY TORENEW

1 1% 80% 85% 82% 100%

2 32% 83% 87% 75% 95%

3 12% 83% 88% 72% 100%

4 14% 78% 87% 81% 95%

5 9% 87% 86% 80% 100%

6-10 23% 84% 91% 75% 97%

11+ 9% 85% 92% 100% 96%

AVERAGE 82% 86% 75% 96%

Yearsof Ownership

See how longevity of ownership affects satisfaction across theproduct.

In what year did you implement Power Sync CRM?

INVOLVEMENT % OFRESPONDENTS


VENDORCAPABILITY


LIKELYTORENEW

IT DEVELOPMENT, INTEGRATION, AND ADMINISTRATION 9% 83% 83% 81% 91%

INITIAL IMPLEMENTATION 9% 85% 82% 81% 96%

IT LEADER OR MANAGER 8% 78% 79% 73% 87%

VENDOR SELECTION AND PURCHASING 7% 85% 87% 82% 90%

END USER OF APPLICATION 6% 81% 74% 74% 78%

VENDOR MANAGEMENT AND RENEWAL 4% 84% 92% 94% 83%

BUSINESS LEADER OR MANAGER 4% 86% 85% 84% 92%

AVERAGE 82% 86% 75% 96%

Involvementof Customers

See how involvement with the product affects satisfaction across theproduct. Because users can be involved with a product in more thanone capacity, the % of Respondents column doesn't necessarily add to100%.

What is or was the nature of your involvement with this product?

ROLE % OFRESPONDENTS


VENDORCAPABILITY


LIKELY TORENEW

INFORMATION TECHNOLOGY 63% 77% 75% 75% 92%

OPERATIONS 7% 76% 79% 75% 100%

INDUSTRY SPECIFIC ROLE 6% 85% 72% 69% --

SALES AND MARKETING 6% 83% 73% 71% 100%

FINANCE 5% 80% 96% 98% 100%

HUMAN RESOURCES 3% 55% 60% 63% 50%

CONSULTANT 3% 90% 86% 89% 100%

PUBLIC SECTOR 2% 60% 75% 75% --

C-LEVEL 2% 60% 32% 32% --

VENDOR MANAGEMENT -- -- -- -- --

AVERAGE 82% 86% 75% 96%

Roleof Customer

See how department or seniority affects satisfaction across theproduct.

Please select your current role.

USAGE % OFRESPONDENTS


VENDORCAPABILITY


LIKELY TORENEW

DAILY 24% 87% 74% 75% 93%

OCCASIONALLY 17% 69% 75% 76% 70%

WEEKLY 15% 75% 74% 73% 100%

PREVIOUSLY USED 8% 83% 85% 83% 100%

RARELY OR NEVER 7% 59% 67% 63% 100%

AVERAGE 82% 86% 75% 96%

Usage Levelof Customers

See how the frequency of interaction with the product affectssatisfaction.

How often do you use the features and functionality of this software?

22

Product Scorecard / Version Breakdown

Power Sync CRMVersion BreakdownVersions are mutually exclusive products offered by the vendor,via deployment, industry, or pricing packages. Understand thesatisfaction broken down by version type. See if all versions arecreated equal and if you’re selecting the best version for yourneeds.

POWER SYNC

81% Likeliness to Recommend

+43Net Promoter Score

VERSIONNAME

NETPROMOTER

FEATURES CAPABILITY

Power Sync +43 70% 79%

Power Sync Enterprise Edition +20 73% 76%

Power Sync Deluxe +16 80% 83%

Power Sync Lite +0 65% 66%

My Power Sync -25 75% 76%

Vendor CapabilityRANKED BY SATISFACTIONAvailability and Quality of Training

Breadth of Features







Quality of Features


Vendor Support

MEANSATISFACTION 84%












POWER SYNCDELUXE



VERSIONNAME

NETPROMOTER

FEATURES CAPABILITY







Breadth of Features







Quality of Features


Vendor Support












23



POWER SYNCENTERPRISEEDITION



VERSIONNAME

NETPROMOTER

FEATURES CAPABILITY







Breadth of Features







Quality of Features


Vendor Support













POWER SYNC LITE



VERSIONNAME

NETPROMOTER

FEATURES CAPABILITY







Breadth of Features







Quality of Features


Vendor Support












24



MY POWER SYNC


-25Net Promoter Score

VERSIONNAME

NETPROMOTER

FEATURES CAPABILITY







Breadth of Features







Quality of Features


Vendor Support












25

Product Scorecard / Comments

OkonkwoOmeokachieRole: CIOIndustry: "Food and Beverage"Licenses: 50Version: Power SyncInvolvement: Vendor Selection and PurchasingUsage: Daily

Recommends9/10

"Power SyncCRM Review"What differentiates Power Sync CRMfrom other similar products?

The reputation of the vendor and the breadth ofservices.

What is your favorite aspect of thisproduct?

Easy to use and implement into your ITenvironment.

What do you dislike most about thisproduct?

Customer support was disappointing.

What recommendations would you giveto someone considering this product?

Get a demo from an end user in your industry.

Core Competitive Dimensions

COST, ORGANIZATION, AND ARCHITECTURAL FIT

VENDOR CAPABILITYSATISFACTION

VENDOR CAPABILITYIMPORTANCE

3 Availability and Quality of Training 03 Breadth of Features 10- Business Value Created 04 Ease of Customization 153 Ease of Data Integration 153 Ease of Implementation 84 Ease of IT Administration 152 Product Strategy and Rate of

Improvement

0

3 Quality of Features 123 Usability and Intuitiveness 154 Vendor Support 0

PRODUCT FEATURESATISFACTION

PRODUCT FEATUREIMPORTANCE

3 Account & Contact Management 04 Activity & Workflow Management 102 Analytics/Reporting 03 Collaboration 03 Customer Service Management 03 Lead Management 03 Marketing Management 03 Mobile 03 Quote, Contract & Proposal 03 Sales Management 0- Telephony & Call Center Management 0

Architectural Fit 0Sales Experience 0Cost 0Existing Relationship 0Managing Risk 0Political Reasons 0

0Vendor Reputation 0Vendor Market Share 0Skill and Staff Fit 0Social Responsibility 0

Jumanah AnwaarAswadRole: Chief Information OfficerIndustry: "Manufacturing"Licenses: 300Version: Power SyncInvolvement: IT Development, Integration, and AdministrationUsage: Rarely

Neutral8/10


For us it was cost as we have a much olderversion


The company has been around a long time


There is a steep learning curve. Features cansometimes be counterintuitive or difficult tounderstand. In addition, the interface and outputhas a utilitarian feel that can appear clunky andoutdated.


If you want a powerful tool that can do a lot butaren't particularly concerned with producingflashy reports, it is a great choice.




3 Availability and Quality of Training

3 Breadth of Features

4 Business Value Created

3 Ease of Customization

3 Ease of Data Integration

4 Ease of IT Administration

4 Product Strategy and Rate of

Improvement

3 Quality of Features

3 Usability and Intuitiveness

3 Vendor Support



3 Account & Contact Management

3 Activity & Workflow Management

2 Analytics/Reporting

2 Collaboration

3 Customer Service Management

3 Lead Management

2 Marketing Management

4 Mobile

2 Quote, Contract & Proposal

3 Sales Management

3 Telephony & Call Center Management

LucjuszGorskiRole: Head of ITIndustry: "Energy"Licenses: 350Version: Power Sync DeluxeInvolvement: IT Development, Integration, and AdministrationUsage: Rarely

Recommends9/10


The ability to use across multiple platforms.


Productivity is increased and it is user friendly. Itcomes with customization, customer service, andmarket management.


The cost, the overhead, the update process, andthe vendor relationship.


Definitely would go with this product.





4 Availability and Quality of Training 04 Breadth of Features 04 Business Value Created 274 Ease of Customization 04 Ease of Data Integration 03 Ease of Implementation 04 Ease of IT Administration 04 Product Strategy and Rate of

Improvement

0




4 Account & Contact Management 04 Activity & Workflow Management 04 Analytics/Reporting 04 Collaboration 04 Customer Service Management 04 Lead Management 04 Marketing Management 04 Mobile 04 Quote, Contract & Proposal 04 Sales Management 04 Telephony & Call Center Management 0



26


LisaAlexanderRole: Director of InfrastructureIndustry: "Information Technology and Services"Licenses: 400Version: Power Sync DeluxeInvolvement: IT Leader or ManagerUsage: Occasionally

Does Not Recommend6/10


They are quick to return calls and help with issues


The reliability of it, as well as the features


Some of the more advanced things didn't reallywork for us. They only work for a fairlystraightforward business process.


Worth the value of buying from them because ofreputation.






Improvement

0







Emma R.WatsonRole: Director of ApplicationsIndustry: "Healthcare"Licenses: 1000Version: Power Sync DeluxeInvolvement: Vendor Selection and PurchasingUsage: Daily

Neutral8/10


Ease of use and customization.


All of the information is stored in the cloud andnot on any of our servers.


Management of the product could be improved.


Allot enough time for training everyone and forsetting up the data model.





2 Availability and Quality of Training 53 Breadth of Features 52 Business Value Created 103 Ease of Customization 103 Ease of Data Integration 10- Ease of Implementation 103 Ease of IT Administration 103 Product Strategy and Rate of

Improvement

5

2 Quality of Features 103 Usability and Intuitiveness 10- Vendor Support 5



- Account & Contact Management 03 Activity & Workflow Management 03 Analytics/Reporting 03 Collaboration 03 Customer Service Management 0- Lead Management 0- Marketing Management 01 Mobile 10- Quote, Contract & Proposal 0- Sales Management 03 Telephony & Call Center Management 0



FlorenceMouzonRole: Application DeveloperIndustry: "IT"Licenses: 150Version: Power Sync DeluxeInvolvement: IT Development, Integration, and AdministrationUsage: Daily

Recommends10/10


Overall fantastic product for the value.


It works and is easy to use.


It's slow and can be overly complicated especiallyfor novice end users of the reports. Also, theproduct is showing its age. It has a dated interfaceand doesn't do mobile very well.


Have an internal programmer that learns the insand outs of customization and understands theneeds of the business.






Improvement

0







27


BettyPurcellRole: Head of SalesIndustry: "Retail"Licenses: 750Version: Power Sync Enterprise EditionInvolvement: Business Leader or ManagerUsage: Daily

Recommends9/10


Overall fantastic product for the value.


Mobile friendly.


The learning curve can be steep, and this is due inpart to its flexibility. Because there are thousandsof settings, properties, tools, and combinations ofthese things.


Run away. Find any of the other vendors, theirproducts will almost certainly be better suited toprotecting your endpoints, and will likely cost less.






Improvement

8







GeorgiaFitzsimonsRole: CEOIndustry: "Education"Licenses: 2000Version: Power Sync Enterprise EditionInvolvement: Business Leader or ManagerUsage: Occasionally



I don't think you can compare this vendor to theothers.


Reporting is extremely customizable


User friendliness could be improved


Don't rely on the mobile technology





2 Availability and Quality of Training 53 Breadth of Features 52 Business Value Created 103 Ease of Customization 103 Ease of Data Integration 10- Ease of Implementation 103 Ease of IT Administration 103 Product Strategy and Rate of

Improvement

5

2 Quality of Features 103 Usability and Intuitiveness 10- Vendor Support 5



- Account & Contact Management 03 Activity & Workflow Management 03 Analytics/Reporting 03 Collaboration 03 Customer Service Management 0- Lead Management 0- Marketing Management 01 Mobile 10- Quote, Contract & Proposal 0- Sales Management 03 Telephony & Call Center Management 0



RaymondBryantRole: Sales RepresentativeIndustry: "Construction"Licenses: 600Version: Power Sync Enterprise EditionInvolvement: End UserUsage: Rarely



Does not have many enterprise features


It has tremendous features for your daily needs


Difficult to customize to fit our specific needs.


I would highly recommend it to anyone looking fora high level of customization because it has ahuge amount of features, and it is fairly easy tolearn and use.






Improvement

2







28


DarinDibiaseRole: Director of MarketingIndustry: "Transportation"Licenses: 800Version: Power Sync Enterprise EditionInvolvement: Business Leader or ManagerUsage: Occasionally

Neutral8/10


It has a bit of a steep learning curve, but it’s verypowerful once you become more accustomed tousing it. Changes are relatively easy to make.


The user community is great and provides greatsupport


I did not find anything I dislike about this product


Great product, but lacking without extrapurchases.






Improvement

0







ChienezieAbazuRole: Service Desk TechnicianIndustry: "Energy"Licenses: 50Version: Power Sync Enterprise EditionInvolvement: IT Leader or ManagerUsage: Occasionally

Neutral8/10


The breadth of capability. This makes it extremelypowerful, but also hard to describe what it can doto others.


Familiar format and easy resolutions to issues.


The forensics is basic and a limiting factor.


Look at all the alternatives - both in terms of costand robustness.






Improvement

5







Richard B.SmythRole: Sales Ops ManagerIndustry: "Mining"Licenses: 10Version: Power Sync LiteInvolvement: IT Leader or ManagerUsage: Rarely



There are multiple ways to come to the sameresult.


Time to market from ideation to delivery in a nonclunky way—it looks terrific and works very well.


Performance can be a bit poor at times.Sometimes I notice the web app crashes.


Buy only the licenses you need.





2 Availability and Quality of Training 02 Breadth of Features 02 Business Value Created 03 Ease of Customization 03 Ease of Data Integration 03 Ease of Implementation 0- Ease of IT Administration 03 Product Strategy and Rate of

Improvement

0




2 Account & Contact Management 172 Activity & Workflow Management 03 Analytics/Reporting 313 Collaboration 01 Customer Service Management 23- Lead Management 233 Marketing Management 0- Mobile 01 Quote, Contract & Proposal 03 Sales Management 62 Telephony & Call Center Management 0



29

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