Mark Fitzmaurice

Director and Master Trainer

Over 20 years

Dale Carnegie Training

80 countries

97 years, since 1912

7,000,000 people taken our programmes

In what areas do you

need to be more

effective at Influencing

People?

In what areas do you

need to be more

effective at Influencing

People?

What are some

challenges associated

with Influencing

People?

What are some

challenges associated

with Influencing

People?

Having a positive can do attitude

Remember 20 random items, forwards and backwards, in the exact order, with the exact colour, without writing them down

Inside 4 minutes

What are you thinking?

Rapport

Influencing

Leading

Don’t criticise, condemn or complain

Give honest, sincere appreciation

Create in the other person an eager want

Become genuinely interested in them

Smile

Remember and use their names

Be a good listener

Talk in terms of the their interests

Make people feel valued and important,

and do it sincerely

•Avoid Arguments

•Show respect for other

person’s opinion

• If you are wrong admit it

quickly

•Begin in a friendly way

•Get the other person saying

YES, YES

•Let the other person do most of the

talking

•Let them think the idea is theirs

•See their point of view

•Be sympathetic with their ideas

•Appeal to the nobler motives

•Dramatise your ideas

•Throw down a challenge