15
sources• Smart Working: Creating
the Next Wave
• co-facilitate Johnson Controls Global Mobility Network
• work with senior execs nationally & internally - transition to new strategic positions
Have a question? [email protected] or #nWOW11
what’s the story? • learning is crucial for high
performance
• workplace design is vital
• already know a lot about high-performance – not enough happening
• so got to create the future
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why new ways of working?
“We won’t just go down, we’ll go down big time if we don’t watch out.
We have to think of the clever new ideas and be ahead of the game while we have the affluence...
That includes the way we work.”Professor Cary CooperDirector Magazine, 2005
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creating conditions for
learningknowledge creationknowledge-sharing
high performance work systems
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high performance work systems
CIPD / CAP Gemini:
• a philosophy of empowerment
• investment in skills development and talent enhancement
• high levels of employee engagement
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high performance work systems
Tamekin et al (2008) 4A Model:
• access (recruitment, roles, succession planning)
• attitude (engagement, involvement and motivation)
• ability (skills, learning and development)
• application (strategy, structure, work environment)
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Guest’s core components (2006):
• workforce competence
• creating environments and jobs that provide people with opportunities to contribute and learn continually
• workforce motivation for continuous learning, and organisational commitment
high performance work systems
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workplacedesign
design of physical and virtual workspace must support conversation and dialogue:
• physual
•congenial
•appropriate
•adaptable
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Dr Kjetil Kristensen: http://www.kristensenconsulting.com/
physical and virtual - how?
Steelcase: Mediascape http://www.steelcase.com/en/products/category/workspace/freestanding/media-scape/pages/overview.aspx
physual
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adaptablecuriosity discovery sharing
creative spaces must be adaptable by users:
“designers design for; cannot design in”
Harrison, S. and Dourish, P. Re-placing Space: The Roles of Place and Space in Collaborative Systemshttp://dl.acm.org/citation.cfm?id=240193
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http://keepstream.com/roundtrip/finding-ba
referencesCIPD / CAP Gemini: How Smart is UK plc? http://www.cipd.co.uk/NR/rdonlyres/62401E9E-0160-4B71-A477-3366BD1405DB/0/smartworkingguide.pdf
Cooper, C. 2005. The shape of things to come. Director Magazine, 58(6)
Tamkin, P., Cowling, M. and Hunt, W. 2008. People and the bottom line. Institute for Employment Studies [Online: Department for Business, Innovation and Skills]. Available at: http://www.bis.gov.uk/assets/biscore/corporate/migratedd/publications/d/dius_iip_448.pdf
Guest, D. 2006. Smarter ways of working: the benefits of and barriers to adoption of high performance working. SSDA Catalyst [Online: October 2006]. Available at: http://www.ukces.org.uk/assets/bispartners/ukces/docs/publications/ssda-archive/ssda-catalyst-issue-3-smarter-ways-of-working.pdf
http://www.johnsoncontrols.co.uk/publish/gb/en/products/building_efficiency/gws/gwi.html
Teresa Amabile and Steve Kramer 2011. The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Workhttp://www.amazon.co.uk/Progress-Principle-Ignite-Engagement-Creativity/dp/142219857X
Mistakenly said she is from MIT; from Harvard. Was thinking of Sherry Turkle, who is at MIT. Her book Alone Together also highly relevant to workplace designhttp://www.amazon.co.uk/Alone-Together-Sherry-Turkle/dp/0465010210
thank you!
Anne Marie McEwanThe Smart Work Company Ltdwww.thesmartworkcompany.cominfo@thesmartworkcompany.comTwitter: drmcewan
