MDM Enrolment Guide iOS eng -...

Enrolment Guide/Fujitsu’s Managed Mobile service for devices with iOS operating system For: General 18.02.2019

1 of 14 www.fujitsu.com/fi

© Copyright Fujitsu Finland Oy

Enrolment Guide Fujitsu’s Managed Mobile service for devices with iOS operating system

Set up and enrolment of Fujitsu’s Managed Mobile service from a link delivered via App Store

MDM Enrolment Guide iOS eng / Fujitsu’s Managed Mobile service for devices with iOS operating system

Page 2 of 14 www.fujitsu.com/fi


Contents

1 General 3

2 Before set up 3

3 Enrolment 3

3.1 Security Policies 8

3.1.1 F-secure Freedome 9

3.2 Email settings native client 11

3.3 Secure Mail via Fujitsu Managed Mobile Premium service 12

4 Xenmobile Self Help Portal 13


3 of 14 www.fujitsu.com/fi


1 General

Fujitsu’s Managed Mobile service manages customer's smartphones, tablets and other mobile devices, and the applications

and settings within them. The service ensures that users have consistent, reliable and secure access to enterprise data and

applications. It uses standardised services, management tools and methods to ensure corporate security and compliance

regardless of the user's location. Settings enabled on different device models and operating system (OS) versions may vary

as the configurations are dependent on the OS capabilities.

During the enrolment, the device is pre-configured for corporate use using the predefined pre-installation package. A

typical setup includes the enforcement of organization’s security policies on the mobile device (e.g. device lock

code/passcode and requirement of complex passwords) and setting up corporate push email account for the user.

This document explains the typical set up and enrolment process for devices with iOS operating system using mobile data

connection.

If you have any questions about this service, or you need assistance during the set up process, please contact your Service

Desk.

2 Before set up

Make sure you have a working connection to the internet. You can try to browse the web with your mobile device to check

whether the web pages are available. If Internet connection is not available, please consult your network operator to get

the correct settings for your device.

Remove any existing corporate Microsoft Exchange ActiveSync accounts that you may have configured on your smartphone.

3 Enrolment

1. Go to Menu > App Store

2. Tap Search from bottom right

3. Seach for Secure Hub by Citrix




4. Tap Install/’cloud image’ and wait for

the might be prompted for your “progress

bar” to complete You iTunes password

5. Tap Open. You can also launch the

Secure Hub from your Home screen

6. Tap Allow

7. Authenticate yourself by entering your

MDM username as provided in the

welcome email and tap “Next”

8. Tap Yes, Enroll

If autodiscover does find your server, you will be taken to step 9.

If autodiscover fails to find your server automatically, you will be prompted to enter the server address which can be found

in the welcome email (step 8a)




8a. Fill in your server address

9. Enter your MDM username if needed

and the associated password (see your

welcome email). Tap Next

10. Press “Allow”

11. Press “Close”

12. Press home button then go to device

Settings

13. Press on install Downloaded profile




14. Tap install

15. Tap install

16. Tap Install

17. Tap Trust

18. Tap Done

19. Press the device home button and

back to Secure Hub

This page contains information for Managed Mobile Premium service users. If Citrix PIN is not asked after last step, you may skip this page and continue from the next page.

The Citrix PIN feature simplifies the user authentication experience when logging on to the secured wrapped apps, keeping users from having to repeatedly enter another credential like their Active Directory user name and password.




Enter Citrix PIN

Repeat Citrix PIN

IMPORTANT

Although you have now successfully enrolled your device to the Managed Mobile service, your customer specific applications

and security policies will be automatically downloaded to your device. You will then need to follow the appropriate sections

below. PLEASE NOTE Only common applications and security policy examples are documented from 3.2.1 onwards, so you

may need to skip past sections which are not relevant and therefore not shown on your device.

If your corporate applications and policies are not documented below, please contact your service desk.




3.1 Security Policies

1. A Passcode Requirement message is displayed. Tap Continue, enter a new passcode (minimum number of

digits/characters depends on you corporate policy) and tap Continue. Re-enter your passcode and tap Save.




3.1.1 F-secure Freedome

Your company might have opted to purchase F-secure Freedome VPN solution. The Software gives you option to enable VPN protection for your data traffic. This protection will encrypt your traffic and masks your IP so that your device IP is never sent to a website/service while the Freedome VPN is switched on.

1. F-secure freedome will be delivered to your device automatically. Once the application has been installed, open the application by tapping the icon. Once on the app you will get short introduction on the app abilities, scroll to the fourth screen on the rifgt and choose “Start using Freedome”

2. Accept the terms of service. Once on the main menu of the app you can start the data traffic from large button on the middle of screen.




3. When you enable the proctection for the first time you will be asked if a VPN profile can be created. Choose Allow and enter your passcode.

4. Once the above is done the service is ready to be used.




3.2 Email settings native client

1. To finish the ActiveSync email configuration, the device asks for the email password. When a Password Required message

is displayed, enter your Email password and tap OK.

If you are not prompted for password, open Settings > Password & Accounts > Your Exchange account > Account and enter

your password.




3.3 Secure Mail via Fujitsu Managed Mobile Premium service

Secure Mail is an enterprise email, calendar, and contacts client that provides secure access to corporate email and

attachments. Secure Mail provides all the features and function of a world class email client, plus the added benefit of

ensuring that your company email and attachments are safe.

Secure Mail is part of the Fujitsu Managed Mobile Premium service, and may be available for you to download from the

Enterprise Application Store.

After launching the Secure Mail client for first time, you will be taken to the account setup screen

First time the app runs Secure Hub will

need to authorize the app. So Press

Authorize

The app supports automated login

function which will login you

automatically, if the auto-login fails, you

will be prompted to fill in your password

manually

Press Allow, if you would like to receive

notifications from Secure Mail when

receiving new mails

The installation is now complete and initial synchronization of mails, calendar items and contacts begins.




4 Xenmobile Self Help Portal

Once you have enrolled your device you can use your workstation’s browser to manage your mobile device. Open you

workstation’s web browser and type in the self-service portal URL address given in the Welcome email. A login screen is

displayed.

Type in your Username and Password. Click Sign in.

On the portal you can view your mobile device information. You can lock, wipe or locate your device.

Locking is an action that will send a lock command to the device.

Unlock is an action that will temporarily unlock the device if it is locked by Lock command

Selective Wipe is an action that will wipe the company applications and configurations deployed to the device but leave

your private applications, photos etc. as before.

Wiping is an action that will wipe all data stored on the device and restore the factory settings.

Locating is an action that will locate the device using GPS provide the GPS is active on the device. To make sure that you can

use this feature please following instruction below (only you can see the location of your device, the administrators will NOT

be able to see your location)

Log out

On the right top corner you tap ‘Sign out’ when you want to leave the portal




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