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Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Date post: 18-Jan-2015
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Arun Nair's presentation on the Power Panel: Measurement beyond fans, likes and comments at the IndiaSocial Summit 2012
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Measurement beyond Fan Count Arun Nair IndiaSocial Summit 2012
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Page 1: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Measurement beyond Fan CountArun NairIndiaSocial Summit 2012

Page 2: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Let's examine Brand X on Facebook…

Page 3: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Scatter Diagram

Followers

Peop

le T

alki

ng A

bout

F/P Ratio

Page 4: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Performance Baseline

The “You Should Worry!” Quadrant

0.03 ~ 0.05

0.06 ~ 0.08

0.09 ~ 0.3

Just about average.Scale up!

Decent .Can do better!

Good Job!

F/P Ratio

>0.3 Give me the numberof your agency!

Page 5: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Coming back to Brand X…

F/P ratio~0.002

Page 6: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Topical Content. Milk the moment, but make it contextual to your brand.

Page 7: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Crowd-sourceSense of shared ownership.

Page 8: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Shareable ContentHumour, entertainment, rich in visuals.

Page 9: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Brand Broadcast Low levels of involvement with the community

Page 10: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Update FrequencyThe number of updates per week affects the F/P ratio.

Page 11: Measurement beyond Fans, Likes & Comments - Arun Nair, Club Mahindra at the IndiaSocial Summit 2012

Thank you!w: indianeye.org e: [email protected]: @nairarun


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